I had a wonderful experience here thanks to the store manager David who assisted me in obtaining service and the phone I wanted. I was struggling with obtaining service through other carriers who were giving me a hard time and finding various reasons not to work with me. David was so generous with his time and friendly that I felt very appreciative the moment he started to assist me.He went out of his way to make it possible for a bad credit guy like me to get service and a phone.Ill definitely be suggesting my family to visit this branch and speak with David. 👍

Usually have great service here, but went a couple days ago to get my screen protector replaced, because yknow, I pay an extra $20 a month to do they JUST to be told that they have one left, and they USUALLY reserve those for PAYING customers (tf am I???) but they’ll do it anyway just to give me trouble the whole time about verifying my account that’s in my dads name, just to not give it to me. Terrible customer service.

Michelle at this location was very insightful and helpful. Customer service was exceptional. Walked in a metro pcs customer and walked out as new IPhone owner. Thanks again.

If I could give no stars, I would. I was going to give this store location a good rating for helping me until I found out two days after getting a new phone for my mom that a line was added without my consent or knowledge. I specifically told the first rep that I spoke to what I NEEDED and not need then was handed off to another rep to finish the transfer process. I was furious and called the store yesterday and have yet to hear from them when they asked for my name and number to call and confirm other issues I had. When I called the T-Mobile customer service line confirming that I did not need to add another line but just to trade in the old phone, I’m beyond furious of how the reps at the store did this without my consent/knowledge after I repetitively said what I only needed. I really hope this matter is taken care of by the store manager and upper management that their employees are doing this to customers. Been with T-Mobile for years and for their to happen, it’s truly unacceptable and disappointing.

I was quoted one price and charged another. Almost a month later I was only refunded $185 out of $465. The customer service has been no help!!

Michelle was fabulous and awesome! Her customer service was above average.

Never answer the phone smh

We Came in this morning to the T mobile store located off Pioneer in Grand Prairie. We were assisted by the associate Marco Sanchez. I was very impressed by his customer service. He explained everything to me as far as the down payment fromthe accessories that we purchased for the phone. He was very patient with us with all the questions that we had and was very thorough when explaining the bundle and how it worked and what we will be paying. He even went over things on my phone that I had questions and this had nothing to do with the purchase. I write this because now and days I just don’t see CUSTOMER SERVICE like this. I will be coming in November for the new IPhone 12 Pro and will definitely come back to Marco for assistance. KUDOS to this young man for a job well done and I hope he will be able to see this.Thank You,Rose Anna Barraza

Marco was very knowledgeable and friendly. Great customer experience. Thanks!

Love the service here! I had to go in several times for my business account and they had exceptional service every time! David is a great manager and the staff is so kind!

As a 10 year customer of Metro I finally decided to make the move to TMobile after years of promotion messages. The lady I delt with was very helpful. When my total was exceptionally different from a quote the management stepped in quickly to alleviate the issue. The problem was not the staff, it was a misleading promotion by TMobile. The staff was very attentive and service savvy. The team at this location should be considered an asset to TMobile!

Great store! It was very clean and hygienic inside. Both Michelle and Aymon are very helpful, friendly, Informational, relatable and have great humor! Id highly recommend it here.

Best store in GP!

Those guys in this store are so sweet and amazing. They’re so patient. From the beautiful who greets customers to the agents. Specially the agent Who took care of me. I am sorry I don’t remember his name I’m so bad at remembering people name. I won’t go anywhere else for my gadgets. Thanks guys

Horrible service from a Representative name Marco. I walked into the store to cancel services and tried to explain that customer service sent me to the nearest location to retrieve my pin#. This kid kept talking over me. He was rude and unprofessional. These ppl have no respect. I had to call customer service again in order for them to speak with them. This store and the management itself heard their employee. This should be addressed. They are not here to help the customers. They are here for a paycheck!!!

I had tried going to another tmobile for help and they said they couldnt do anything and kept giving me the run around so I went to this location instead. Tony and Jocelyn were very understanding with my frustration and helped me resolve my issue. The whole staff was very welcoming, will for sure be coming back to this location.

I have never been treated so poorly at this store. I was asked what I was there for, I told her. She said we dont do that here. They didnt even try to help me. I didnt even make it to the counter. This visit was a less than one star!

This is my first month with T-Mobile and I must say I am very disappointed! My initial service was great! A manger who was terminated a week later helped me get two phone lines. He promised me a $50 credit on my first months bill due to a miss quote. Needless to say my credit was not applied I called in today and spoke with the NEW manager CARLOS GARCIA! He did NOT help me, did not offer good customer service, had no willingness to solve my problem! He said he had no record of my credit and that he couldnt do anything to help me! I called customer service and within 2 minutes my issues was resolved. You would think customer service would be first priority but this man (CARLOS GARCIA) had no intent to help his new customer. Maybe he needs more manager training!!! I will never go to or call this store again!!!

I been a TMobile customer for 10+ years, this was one of the worst store experience I had so far in last 10 years. I went to Port a number from Sprint to my account and buy 2 phones. Customer rep Jeremy o guess his name had no idea what his store inventory is our confused about the whole process. He was nice but with no enthusiasm whats so ever. His prices was so slow I called customer service they took care of account setup on the phone. When I tried to buy phones, he was on the back for 20 minutes because of the locker time. He still had no idea what iPhone he got in the store. I waited in the store for almost 2 hrs with nothing getting done. I left the store and called customer service and everything was done in an HR.

Very good service, affordable prices, clearly billing.

Purchased a iPhone XR today and they have an amazing team i was in there less than an hr and everyone was so nice and very helpful my T-Mobile sales associate was so informative he knew what he was talking about and was very straight with me I will definitely rate them a 5star the manager was also ready to answer any questions And was helping all of her associates amazing team work will definitely always purchase from this store

It’s great all of my family have bought our phones there and I love it all so nice and helpful

Amazing customer experience. Always lots of energy and positive vibes. the reps were outstanding, would like to personally give credit to Rayman for going above and beyond for my family and I.

Just came out of this store extremely disappointed with the customer service team. Customers are walking without being greeted or knowledge.Totally unacceptable! I witnessed a team member get snappy with a customer because he wanted to ask a quick question before forming a line. She kicked him out by telling him that they didn’t need his service. I’m a CS Manager and this absolutely unacceptable and this employee would be terminated immediately. I witnessed the entire event from the start. Bottom line the customer is always right and we must control situations in a professional manner. Customers will push your buttons but you must learn how to control your emotions if you plan to work in this field!

Rude peopleI will not shop there any moreWhere is T mobile to take care of their customer service.

They suck there took 2 hours to switch over to them. Then come home to find they didnt switch the numbers right so I was on the for an other hour an half. They play to much instead of taking care of customers. Also need more training because I dont any of them know what they are doing.

Gero was very help guy and politely solved my problem with my phone. Need more customer service like him. Thank you.

VERY BAD SERVICE! I used to be a customer but I had to move to another company cause I was paying too much. My last experience with them was this week. Just two weeks ago I bought a new phone and I needed a case for my brand new phone. I walked in and the store was packed, a guy came over and asked me if I needed help. I told him I was looking for an Otterbox case because I needed good protection for my phone because my toddler uses my phone a lot and kids drop the phones every time they use it. He said we dont have Otter box cases for your phone but we have these ones that give you the same protection as Otterbox (it was a case-mate case). So yesterday my toddler was using the phone and she dropped it, and guess what? I have a brand new phone that is broken now. I trusted him, cause I thought he knew the stuff that he was selling. Now I know I was just another that they were trying to get rid of, since they were so busy. They dont care for you or your stuff, THEY JUST WANT YOUR MONEY and thats it. Dont trust them, trust your guts instead.

Bought Beatsx back in Dec-18. 5 mos later they not staying connected, the mgr Amon was willing to exchange them without even coming out to talk to me but Lorena went back to talk to him then came out and stated he wasnt going to be able to do it because he was under the impression I had just bought them, said I told him that! Amon did tell me I could take them to iPhone store with receiptand theyd replace them. Lorena said they only keep receipts for 30-60 days. Amon was such a coward to not come out himself.... steer clear from this store. I didnt of given them 1 star but had too in order to leave my review..11 years with Tmobile WOW

Everyone one in this store is awesome. I love going there. They are always very helpful and full of energy.

Ive gone to this location for the past 2 years and it seems no matter how many employees are shuffled in & out, the customer service is subpar. In fact, the people here are so rude, its laughable. If youre considering coming here just go to the one near 161 instead. In my experience, their customer service is wondeful

Worst TMobile in area. Employees were rude and couldnt answer the simplest questions. I would recommend any other store compared to this location.

HORRIBLE CUSTOMER SERVICE!Tried to keep my $135 just to keep from affecting their sales records!Long story short, was rushed through, got SIM cards for 5 lines ($25 each + tax) and told false information about iPhone BOGO deal (said we could pay down payment for one, get other free, were not told down payment for both would be required), tried to get refund for SIM cards and were told they couldn’t refund. Called Customer Service, they said the store CAN refund. SUE (manager at this store at the time) said she can’t, then went to the back, said another manager said they can’t unless I was quoted wrong, which I stated I was and she said no, sorry, we can’t do anything but you can dispute with your bank. Called another local store and was told that SIM cards are eligible to be refunded and they have heard many bad things about this store. Went to the other store and sure enough, the SIM cards were able to be refunded.I will be posting negative reviews for this store wherever I can and reporting them if possible. Wasted multiple hours and days trying to get this issue resolved.

If I could give this store a -10, trust me I would. Went into this T-Mobile store # 2079 on pioneer pkwy and corn valley rd in grand prairie, Tx. on July 6th 2019 to hopefully resolve issues with a phone that had supposedly been stolen and was planning on filing a claim through the insurance company they do business with. I contacted the insurance company but was left with some unresolved questions and was hoping I could get these questions somewhat resolved. I know now that they know absolutely nothing when it comes to protocol on filing a claim on a phone, which sounds somewhat logical, but I figured hey I signed up at this location both my mother and I so Ill take a shot in the dark and just asked. Spoke with a gentlemen by the name of AYMAN who Im assuming is the store mgr, he never gave me his actual store title. 1. extremely rude and had a boisterous disposition about him, I would say he was tremendously cocky. 2. When mgnt and customer/s are conversing about certain situations with a plethora of employees and customers in the midst, it is not wise to converse with your hands in your pockets and fiddle relentlessly, it only exudes unprofessionalism !!! 3. When asked by a customer to show other identifiable credentials such as an id #, NEVER EVER say thas all I got, this only shows an abundance of smugness, haughtiness and a lack of interest to say the least 4. This store manager AYMAN needs to attend PROPER customer service etiquette training classes before he is ever placed in this position. Im assuming this is one of the reasons why this particular store has an array of negative reviews, I cannot for the life of me figure out why this store has not been called out by T-MOBILE for a complete overhaul and restructuring. After having been held hostage by SouthWestern Bell now formally known as AT&T since 1984 due to excessive price gouging i decided to leave. I am now having major regrets about ever leaving AT&T. During my 35 years with AT&T, they had never shown any signs of disrespect. Ive been with T-MOBILE since may of 2019, you do the math. I am holding this one person accountable for his actions, he REPRESENTS T-Mobile and its entities. StevenAnthony Alonzo

Just waiting to pay my phone off. For me the coverage is not good. Their stores are always packed. I think they will tell you anything just to make you happy. Im done with tmobile.

THIS STORE IS AWESOME THE MANAGER VERY FRIENDLY THEY HELP ME TO GET THE NEW PHONES AND EXPLAINED ALL MY OPTIONS, I GOT 3 PHONES AND IN SUPER HAPPY THANK YOU VERY MUCH

Piece of Doo Doo store. All they train workers to do is be all up in your personal space while your trying to pick a freakin phone and follow you around non-stop! I get they want to make sales but CHILL. The worker repeatedly keep trying to shove accessories in my face even though I declined on multiple occasions. Super Annoying! Even if this T-Mobile is the nearest to where you live, I suggest driving farther for better customer service!

Scammed us, they know nothing about electronics and they lied. Nice but suspicious. Went to another T-Mobile and was wayyyy better. Don’t trust these scammers.

They don’t care about customers. bad customer service never again

Good place to get movies and games for good price!

Victor at this store has gone above and beyond to demonstrate the culture of this company. He works hard to establish trust with his Customer Base, and is committed to doing the right thing.

I went to that stoasre to buy new iphone8 with credit 250 for apple watch, before I did this, I asked customer service that do I have to open any line ( cause I got 6 line already) they said that you dont have to open any line at all but you have to finance the new devices to qualify for credit 250$. Ok, few days later I checked tmobile online I saw that they open a new line for my apple watch, I called the t mobile customer service, they said if I dont want new line, I can return all new devices so I got back to that store to return iphone8 and apple watch, they charged me for restoking fee 100$, what a suck. I said that you should tell me that you open a new line on my apple watch before I got iPhone 8 and apple watch, the store, t mobile cheating you trying to you to buy new devices, what a fu.. problem with this store.

Probably the worst Tmobile store you can come to for anything you need regarding your cell or service! Reps are young, rude and immature. Even with horrible service store is somehow always packed and takes forever to get attended! I guess people come here for convinience only. Service sucks!

Very poor customer service was trying to do a warranty exchange and the young lady was very rude and they had the radio to loud had to tell the gentleman to turn it down. Very disappointing of how they treat there customers.

Bad bad customer service by this guy in the picture!!! We wanted to buy a new I phone 8 plus on Sat Sep 30th around 4 I think. We went there and yes..my husband was not in a good mood and said something about buying the phone kinda rude. And this guy in the picture whatever his name is rudely say that since my husband gave him attitude and he had a right to give my husband attitude!!! Really??? Is that how Tmobile treat their customers? I work in a food service and I have been trained to respect my customer even when they are rude!!! This guy.. I dont know why you guys hire him but he just lost a tmobile customer.

Felt like I walking and walk out easy just came to get a phone for my girlfriend and add her to my line and no more 30 min we walked out with her phone very satisfied

Went there on Monday to add a line they added the line but also added another line for a watch I didnt purchase a watch I just wanted another line added not two never going here again they clearly dont know what their doing on top of that they wanted me to do something else when they couldve done it theirselves Im the customer not the employee

Its good because I have it lol

I went today and spoke with the Manager Brandon. He is new there. When I expressed my concerns he immediately raised his voice at me. I told him that there is no reason for him to talk to me like that and he said that was just the way his voice is. He also talked bad about the store. I told him.. youre new here...and he said yes im here to fix this store because its messed up. He said this in front of his employees that by the look on there faces they are not happy he is there and are scarred of him. Anyways, Ive always liked this store but now I will never be returning there again and will also be disconnection my service from Tmobile.BTW, once I even left the store my kids were like 10 steps behind me he told them ... tell them she is no longer welcomed here....Why would this manager even talk to my daughters at all like that.Anyways, very dissapointed. One bad apple messes it up for the rest.

Great service... but look at amtel giving their own store 5 stars! lol

They called the cops on my fiance after refusing to fix a 200 dollar phone that he only had for 2weeks. So we paid of the phone off on line and switched to Verizon 😀 we hat five people on my line and Express the T-Mobile why we left lol good luck with finding a new job lady.😀

Went to the store trying to update my phone, finally gave up and decided to order an iPhone, I was helped by this employee with last name Estrada first name G., he never even look at me, he was looking at the computer the entire time, didnt ask me for options and end up placing the wrong order. Did not offer help to cancel the order or anything. Lack of respect for the constumer. I wouldnt recommend this store for nothing.

This Tmobile store has the worst customer service. I rarely pay attention to ratings on google but I can tell you this store has earned his reputation. The store manager is a joke and lack of customer service. Do not go to this location there are other in the area that will treat you with the respect you deserve. El peor servicio al cliente que me halla tocado. No boy a entrar en detalles porque me tomaria varias paginas pero no les recomiendo que vallan a esta tienda.

Lame customer service!! There is a wait to buy a case? Have a line for service related, and purchases for cases and other items that does not need service should NOT have a wait.

They were right about having no idea of what they are doing. Carlos does need Jocelyn to be retrained about the plans. She was hesitating about the plans and really needed other associates to help her with small questions and she really a had bad attitude against us. If anything dont give her your business... she will just mess it up like here eye shadow and foundation and eye brows ;)

Worst service the people that work there have no idea on what theyre doing. Its ridiculous when u have to wait in line almost an he to purchase one thing and no one helps u but they stand there playing around wit other customers smh no good at all worst customer service ever

Well that sucked, i called to ask to see if they had a phone in stock, she said she will call me right back to check inventory, in a few mins and took my #, she said I gotcha real professional, she must of slipped and fell and went to the hospital cause she never called me back Lol well guess i wont be a new T-Mobile customer

Great customer service, helped me a few times

Not helpful at all with the exception of a young lady who gave us a customer service number to call because the other two guys wouldnt help me and my friend and tried to intimidate us with fees.

That guy Wonka is the best guy ever

DO NOT GO HERE! horrible service, theres one girl who is super rude

Very nice costumer service and fast

Very good place

Worst service ever especially with the new manager so rude and disrespectful

Worst service, an not helpful .. I will go with another company. .

I think they can stock more phones but choose not to

Gets way to packed. Avoid going on Fridays, Saturdays.

Horrible customer service you ask them questions and they dont know the answer, you tell them that you need to fix your phone crack and they just give you a number and dont explain the process or anything.

Great customer service

WORST SERVICE AND THERES A LADY BY ZELDA SHES VERY VERY RUDE.THE NEW STAFF IS HORRIBLE

Debit card never works always a problem uh

Excellent customer service

Nice store

This store has a really bad customer service, if you have problems with the devices they will not give you a refund, I was told a product had a 1 yr warranty and when I had problems with the product they didnt respect it.

Bad service, lazy staff and unhelpful

Very friendly staff from my experience.

Staff is rude!

Incredible

As a sprint customer I am very disappointed with the service provided by this T-Mobile location. The manager was careless and gave false information about my plan. Be careful going there!

Very friendly staff and their promotions are very good. I am quite satisfied with the service. August

Because in this store there is always such bad attention, the workers nunka know nothing

This particular store is a mess ..... The employees are so rude !! I dont recommend going here.

BAD SERVICE!!! Today visit this store, with the firm idea of ​​buying the cel. iPhone7 ... But unfortunately I DO NOT UNDERSTAND how they can have this kind of people to attend to the people ... Because Ms...JOCELYN, who was the one who attended to me, did it with ALL AN ATTITUDE ATTITUDE, and too much professionalism in what that he was asked for information, I think he should be trained again, in what is this type of business and about EVERYTHING IN HOW TO TREAT PEOPLE .... and obviously !, DO NOT buy them the cel. For the BAD ATTITUDE OF HER ...

Bad service, hours and hours waiting for you to attend I do not know why they do not have an exclusive person for whom they gave the payment, 45 minutes I was and better I left and did not even pay it,

Good attention

Excellent service

Good treatment and speed

T-Mobile does not work