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Big O Tires
2135 N, Diers Ave, Grand Island, NE 68803, United States
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Big O Tires
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sa
Review №1

Fast and reasonable price very outgoing and frendly staff!

Ja
Review №2

Big O tires had great customer service, were friendly, and helpful. We were passing through town when our tire blew, and then our spare blew! Luckily, it was right in front of their shop. They were able to set us up with a new full set of tires in 30/45 minutes, start to finish.

de
Review №3

Visiting from Omaha and had a low tire. They got me right in on a Saturday morning and ended up fixing it for free! Their customer service is top notch! Fast, friendly and efficient! Definitely recommend them…

Ju
Review №4

Big thanks to the team here. Nate, Justin and Josh did a great job on my Tahoe!!! Prompt and efficient!!! Straight to the point. Will be the wife and I’s go to shop from here on out. Everyone was more than willing to help and go out of their way!!! Thank you so much!!!

Ji
Review №5

My sister and I are traveling cross country from New York. Shortly before stopping for the night in Nebraska we noticed the car having issues. We were on a time crunch and nervous about being able to get it looked at and found Big O Tires. I gave them a call and Nate told me we could come in right away. He was pleasant to speak to, super helpful and they got the issue taken care of super quick. He was very honest and genuine in wanting to help us, considering we were thousands of miles from home, and even threw in a discount on our quote ! We could not have been luckier to come across them. The car sounds and feels so much better and we are now continuing on our journey with no worries :)

An
Review №6

Justin and his team always take care of our families needs. The prices are competitive but it’s the personal customer service that keeps us coming back. This is the only tire and auto service we use in town because of how they take care of us!

Ap
Review №7

Poor customer service. Girlfriend and I got two new tires on her car, less than a year later needed an alignment done, so we went back to big o. Needless to say, they charged us for an alignment that was not done, and told us that the problem was that the a arm on the front passenger side was pushed back and the only way to fix it was to replace the front end. Being a mechanic myself and having worked on this car several times myself, I knew their diagnosis was wrong and they were just telling my girlfriend something to make her think that it was something else wrong entirely from what the problem actually was. Took the car to my friends shop, lifted it up on his car lift, and my friend and I got to looking around. Nothing bent, nothing to justify what they had told her. Pulled the tires off the car, and both of the tires we had gotten from big o the year before had a slipped belt right in the middle of the tread. Put her donut on in place of the worst of the two, and it drove almost like a brand new car. Looked at the two back tires with the car on the ground, both were turned to the left at the front side. So she took it back to big o to have them fix it, where they told her they cant realing the back tires, and there was absolutely nothing wrong with the two tires we had gotten from them, on top of saying that she needed new wheel bearings all the way around. And thats when we knew they were just blowing smoke, because I have changed all the wheel bearings on her car within the past year. Overall, this shop is just a bunch of lazy people that charge to do services they probably dont even know how to do, and we will not be going back there again, as well as telling everyone we know or that asks to not ever have any work done at big o tires

no
Review №8

Awesome awesome people!! I was just traveling through town, they got me in right away and fixed my problem. Got me back on the road in no time at all. Very professional and incredibly nice! I cant say enough good things about my experience!

Br
Review №9

Always a pleasure dealing with the team at Big O. Very professional and courteous. Would recommend going here without hesitation.

Re
Review №10

Worst customer service, starting with the manager . Please do not bring your vehicles over to them . They promise warranty and when you come over they get the way out of it so it wont cover anything. Sad but true!! I give them -100⭐

Ke
Review №11

Big O tire Not happy with their performance Dont go there

Wh
Review №12

Another tire shop couldnt/wouldnt try to fit me in when I had a flat tire that needed fixed right away. But, they fit me in right away and had great customer service.

de
Review №13

Please do not bring your vehicles to them ! They promise to many warranties on tires that they wont cover at all!They were extremely rude when I came to the shop asking for warranty and walk away ! No customer service skills !

Er
Review №14

Was greeted with a friendly smile by Justin he and the staff took it from there. Hour later I had a new set of tires for my Jeep. Great service Great staff Thank you Big O

Ca
Review №15

Good customer service.

Ta
Review №16

We where 4 hours from home and caught a nail in our pickup tire while we where pulling our car trailer. We showed up to Big O tire 40 minutes before they closed on a Saturday afternoon hoping they could help. They attempted to fix the tire and it turned out the tire was unfixable, the owner said “I wouldn’t be able to sleep sending you down the road on that tire” they then went and found a good used tire to install on the pickup and sent us on our way. They did all of this and wouldn’t accept any money no matter how many times we offered to pay. These are great people and I would highly recommend doing business with them!!!

Al
Review №17

Bought some tires from this people didn’t last 2 months, no warranty or replacement after they said they had warranty -5 starts if I could, stay away from this people if you don’t wanna get ripped off

La
Review №18

Bought tires here when I was a teen great tires then and great now service fast and well handled

Au
Review №19

Went with a friend to get tires put on waited 5 hours, and they drilled a hole in one of his tires to try to get extra money, friend had his vehicle towed to a different shop and had to pay 75$ extra for tow fee

Pa
Review №20

Great experience they do free tire pressure checks

Ni
Review №21

This place is the most crooked place! I took my car in with a 17.99 coupon for an oil change told them before getting the service and after telling me I needed multiple items fixed and I told them no they then proceeded to complete the oil change then they charged me $37.00 they said not all corporations accept coupons. Why would you not tell me or check the coupon prior to doing the work. SCANDALOUS!!

Am
Review №22

Always take my vehicle here for major repairs. If they cant do it Justin always has someone to send me to. Never had any issues and will always be back.

Yo
Review №23

Worst customer service I ever had !Expensive and their warranties wontPay for anything they want you to buy newProducts instead!

T
Review №24

Just wanted to Thank Chris and his staff for all their efficiency will be back for all my car care needs

Br
Review №25

Not really impressed. Approached me when I arrived, asked what they could do for me. Told him I was interested in possibly financing a new set of tires. Then asked me for my cell number and then he said you should be getting a text right now. Fill that out. Then nobody set another word to me the whole time I was there. I explained to them that I didnt think it was going to get approved because it wouldnt accept my bank credentials. It was almost closing time and he just shrugged me off and said to call the number on the bottom of the paperwork. I wont be returning there

Mi
Review №26

Bought a tire made it not even 100 miles and the sidewall bulged out from a tore bead was pretty much told to get lost

Le
Review №27

Good place to get ur tires fix

Ru
Review №28

Shop work was quick and efficient, but front desk help was a mixed bag. The guy I gave my key to just walked away without saying how long it would be or anything. A second guy had to do that for him when he saw me wandering aimlessly. Im also disappointed that they changed locations. I had to drive 3 times further than I was expecting, with a tire at 25 psi and leaking fast.

As
Review №29

Greeted outside by the friendliest staff. Phone conversations are always extremely polite & courteous! Those guys go above and beyond in customer service! They are extremely knowledgeable and honest and what needs done or not done to my vehicle

Ji
Review №30

I was in the market for tires and looked all around and compared prices. Big O Tires came in with the best prices and I think they do good work. I purchased 4 Cooper Discovery AT3. With tire rotation and tire repair for everything it was less than $1,000, stop in check them out you wont be disappointed.

Ba
Review №31

I have been a Big O customer for over 4 years and I am always happy with the service I get . Justin is always helpful with whatever issue I may be having with my vehicle. If it is something that they cannot address at his shop, he is always able to recommend someplace to take it. I always leave feeling that my vehicle is safe and ready for whatever travel I need to do. Thank you to Justin and his entire crew.

Ge
Review №32

It was overall a great experience. They got my vehicle in right away and performed the necessary task quickly and efficiently (which was a surprise) Most shops in the area take much longer and have me questioning how hard theyre working. I do my own DIY mechanics and I know how long it takes to perform a task, they exceeded expectations set by other local shops. The job that was performed was performed very well. I was impressed with the quality of work and the speed. I recommend this shop to others as it has been recommended to me. Staff goes above and beyond. Ive been in with other issues and received great service and dedication every single time. No matter what the circumstance.

To
Review №33

Big O has been my go to tire store for several years. You guys earned my loyalty when some punk went through my apartment complex parking lot and slashed all four of my tires (this was several years ago). You guys sent a tow truck out to get my car and had us fixed up with new tires in no time. This last visit I had a slow leak in a tire, and took it in. Come to find out I picked up a nail, your guys had my car in and out faster than anywhere else Ive ever been, and your waiting area is hands down the most comfortable, too bad I never get to hang out long. Justin at your Diers location has always taken excellent care of us and our vehicles. I recommend you guys to everyone. Keep up the good work!!!!

De
Review №34

The staff was very friendly and they got us in right away. Their prices are very reasonable.

Lo
Review №35

The crew goes out of their way to make sure that everything is good. Always have a smile on their face. Willing to go over and above to make sure yourehappy with the services

Ch
Review №36

Great ppl great service wait in a comfortable cool environment while your car gets the help it needs

To
Review №37

The guys at the Big O on Diers Ave in Grand Island are awesome! They treat me and my husband like VIP’s. They get us in and out and have always been great help with my Jeep. I would highly recommend.

p
Review №38

Bought a set of tires here and they offer a funding service thats very simple to use. Ive had work done on my car here and never been disappointed by the quality of the services or the staff. And theyve been thorough with the right information on my vehicle.

Ta
Review №39

Friendly staff great price not sure on the guys name but he was amazing

Sh
Review №40

I always get the best service ever at Big O from Justin and his team!

Ol
Review №41

It is an extraordinary place, the customer service, the kindness and above all an excellent service.

Br
Review №42

They were busy when I arrived. I walked into the store and was greeted by your staff almost immediately. There were a few customers ahead of me, but as soon as they could I was taken care of. Staff were professional and helpful. I ended up getting 3 tires since my spare was bad too. I felt the pricing was very reasonable.

Wa
Review №43

Good people to deal with, good atmosphere

Ch
Review №44

I actually went inside right away knowing l needed an oil change, tires, and alignment. I have been using you since your store opened for most of this with most of my vehicles. I have always gotten great service from your store

Ti
Review №45

Absolutely phenomenal place. I had a nail in my tire and called in. They got me same day Saturday during quarenteen.I have a box van too, so its not nessarilly gunna be taken everywhere. But they made it work and had a tire for a spare when I wanted one just to have.Super nice. Very quick. Amazing people. Saved me.

Gr
Review №46

I have already referred a family member and a friend. Three things that sold the tires. 1. Sale price 2. Free road hazard warranty 3. The hand shake after I priced the tires. I left and compared prices and returned to have them put on right then. We were in town for a doctors appointment. So far been very happy!!

Di
Review №47

Justin is super organized and a great multitasker! We were in and out in minutes with a repaired tire! Cant thank these guys enough for getting us back on the road FAST!

Ra
Review №48

Great service! Friendly and professional staff, always willing to help and get your vehicle scheduled as soon as possible.

Ta
Review №49

Theyve never steered me wrong about whats been needed and what I can slide on. They are honest and straight. (I mean this specifically for the north store, the south store has missed stuff before)

Da
Review №50

Amazing customer service and and awesome crew of people. I get greeted by name every time Im In there and sometimes even follow up texts. The crew is very friendly and makes sure what gets done. Is what you ask for. I will drive over an hour just to get there service.

Ro
Review №51

I always have a good experience when having work done on my vehicles. Justin knows me by name and always makes me feel welcomed. The team on Diers work well together and they have always made time for me, even when busy.

Ka
Review №52

They were able to start my tire change in less than 5 minutes of arriving. He helped me pick out the set that would fit my needs. They also had time to give my car an oil change. It did get busy and crowded but it was worth it. The guys were very knowledgeable and friendly.

Mi
Review №53

Absolutely amazing service. Quick, friendly and reasonable. Justin has now helped me put some badass rims, tires and now a lift to our vehicles. He is incredibly easy to work with!!! I would recommend Big o to everyone. Thanks you all for your great service. Ashley and Mike

He
Review №54

I believe in car maintenance and love checklists, but for some reason, getting my oil changed is something I dislike. I was suddenly needed in Nebraska, and on my journey I racked up about 1200 miles, which required me to get an oil change. I was very pleasantly surprised by my greeting when I walked in the door. I felt 100% taken care of. The gentlemans name was Justin something. He was absolutely fabulous! He was bouisterious, efficient at getting me checked in, brought the car to the door for me to leave and overall happy demeanor. This is the most pleasant experience I have ever had with an oil change. I have a lot of business to attend to over the weeks or months to come and will definitely pop in here if I am coming up on my maintenance.

ja
Review №55

For anyone looking to get tires on their SUV in the future I highly recommend Big O’s Big Foot A/T tires. I unexpectedly had to get 2 new tires on my car this morning and after thinking about about how long I had the tires and thinking I had a little bit more life out of them I realized these tires had 70,000 miles on them. 😱 These tires well outlived their life with little issues (mainly nails I picked up in the tires). And I have had the absolute best costumer service every single visit. The crew at the North Diers store have been so honest and helpful with me. I know that every time I go in for work on my tires they will go above and beyond to get me taken care of to make sure I’m safe on the road. Thank you North Diers crew!

Te
Review №56

I have been a loyal customer of yours for a number of years but the last time I bought a new set of rims for a classic car from Justin. He quoted me a price of $1000. for the rims including mount, balance, and everything else. He asked for a credit card to keep on file and the rims would be shipped. He charged my credit card $1125 without giving me any receipt. When the rims came in they mounted them having problems getting the wheels mounted on the car. They had the vehicle jacked way up on the drivers side trying to get the rear wheel mounted. In the process I told them where not to jack the car. After jacking the car up and mounting the wheels I went in to settle up on payment and Justin said it was already billed on my card. I asked for a receipt and when I looked at it it was and over charge of $125. I told him to give my card back a credit of the $125. After standing around for 10 minutes he said it was taken care of. After I had gotten home with the car that weekend I decided to clean the wheels and the car and I noticed where they had the jack at they had peeled the paint off underneath of the front door where they had jacked the car up. I had stopped over to tell him about the paint damage and the credit on the credit card that I did not receive because he never even issued a credit of $125. I told him I was done with being a good loyal customer for so many years. I have several business vehicles and other vehicles that I have bought tires, rims. oil changes etc in those years and I always seemed to get the run arounds with Justin. When I get an estimate on the paint damage I am going have it sent to you. I deal with a lot of business customers in Grand Island and I am sure going to tell them what kind of business you are running and how you treat the customers.

Lu
Review №57

Justin got me in way sooner than I thought and kept me up to date on the progress of my vehicle and Sara helped with the financing part of my visit I tell you what these two are amazing and they are the reason I will spread the word about this place because rarely if ever do I receive this kind of service anymore and it’s refreshing so thank you guys!!! I sure hope your employer knows how great you are and I hope they show their appreciation!!! Definitely will be back!!!

Th
Review №58

Arrived to get tire checked for losing air found rim had a hairline crack they were able to get the need to deal up so I could go get a new rim

Pa
Review №59

I noticed a tire issue while passing through Grand Island. My brother-in-law recommended I stop here as I was in that area at the time. They were very pleasant, professional, and amazingly fast. They repaired my tire and charged me less than I expected to pay. I would recommend this place.

Mo
Review №60

I appreciated the kindness shown to me. It had been a stressful day, and I fear my own demeanor may not have been kind or patient. Despite this, each employee who interacted with me was full of grace! Thank you!!

El
Review №61

Definitely 5/5 stars! Very satisfied...quick service and very friendly staff!

Be
Review №62

Aaron and his team were absolutely amazing! They stayed late to fix my tires and he fight for my new wheel. Friendly faces in a stressful situation help 100%. So thank you!

St
Review №63

These guys get the job done fast and prices are very reasonable.

Ai
Review №64

Good service. They sold me a nice set of used tires at a good discounted price. Located across from north Walmart.

R
Review №65

Would give 10 stars if I could. We were moving from Oregon to Virginia and got a flat late in the afternoon. By time we rolled in on the spare, the work day was over, but these guys were kind enough to stay and fixed the flat quickly and got us back on the road. We made it the rest of the way to Virginia, and the tire is holding up great.

Ch
Review №66

I always go to this particular Big O because of there great customer service. Justin is always super pleasant and accommodating

Ca
Review №67

Adam helped me find the best tires to meet my needs, ordered them immediately, and had them installed the next morning. He did not try to sell me anything I did not need. I appreciate his honesty and integrity.

Bi
Review №68

The employees and the manager are good people to do business with Ill return for more products

Ro
Review №69

Great service and great prices. Justin is always very helpful whenever I call or stop in to buy tires. Highly recommend!!!

Ha
Review №70

We had not planned to stop at Big O, but had unexpected brake & caliper issues outside Grand Island which was 2 hours from home. It was a busy day at the store, but Lucas and the crew were friendly and got the car in right away for repair. They kept us fully updated on the progress and provided some insight into what they thought went wrong. Lucas was also sure to mention the warranty that came with the brakes purchased. The only glitch of the day was after we started to return home and it seemed as if the road noise was extremely loud. We pulled the car over and discovered that the lug nuts on the front passenger and rear driver tires were extremely loose. That aside, we were satisfied with the service we received from Big O.

Na
Review №71

Fast, efficient and knowledgeable. Only complaint was they did not ask me about road assistance but was automatically added to my bill.

Je
Review №72

I normally get a ton of work done at big o from oil changes to tires to alignments. I went in on 12/16/19 to get my vehicle looked at and it worked on. The mechanic Josh wouldnt even look at my vehicle or work on it all because he knows the history of the vehicle. They denied my business without even knowing what my vehicle needed to be fixed. Its even worse because this is my daily driver that I haul my kids around in.

Br
Review №73

They definitely earned my business! Honest, straightforward and easy to communicate with!

Pa
Review №74

I didnt really need a set of tires, there was at least half of the tread left on mine. But they were loud! I might point out that they were the the tires that came on the car. I had about 32 thousand miles on the set. The manager asked why I was there with the condition of my tires. I answered they were loud and I had listened to them long enough. He priced me two options and by the look on my face he asked how long do you expect to keep this car and I told him a long time. He priced a third option which were what I thought I wanted when I went in. I thought the price was fair, they were the highest price of the three options. I bought the third option and I could not be happier. I will be back when I need something else. Thank you.

Ly
Review №75

Amazing customer service!! They always go above and beyond expected. I will never go anywhere else.

La
Review №76

Justin always greets me and asks what can we do for you today Mrs.Peterson? It is so nice to be recognized and called by name. We have bought tires for all 5 of our cars from Justin at Big O, and recommend this store to our friends.

Sa
Review №77

As always, great service. Wondering why I dont receive coupons from you any more.

Ar
Review №78

Service was fast & friendly price was good,, bought my four tires there, so get them rotated free, great deal. Used the mailed coupon, got free check ups. My son Mike said this was the place to go when I moved here, he was right for once !!! So thanks son.

Ry
Review №79

Previously thought Great place for tires and oil service. I asked to have my spare rotated in placed on one of the front. They put it on the back. If they cant.handle that and tire is in the name Im not sure I can trust them.

Ay
Review №80

Very bad work service 🤮🤮🤮🤮

Ly
Review №81

Excellent customer Service. They go the extra mile with a smile!

Jo
Review №82

I will not be going there again was a scam with the snap finance they will screw you over every way possible they help you set up but once you signed up they wont help they will only tell you to call this number and you deal with it your self long time customer which I wont be any longer so please for love of god everyone do not do there snap finance unless you want to get into a messy situation

Jo
Review №83

These guys are the best hands down. No waiting and customer service is second to none. Don’t waste your time and money anywhere else!

Ma
Review №84

Saw our work was done right and done well.

Ke
Review №85

Good help friendly and kindness.try to help you all they can do

St
Review №86

SCAM SCAM SCAM. Theyll tell you that somethings wrong with your car when in reality it isnt. Said I needed new tires when my tires were fine.

Se
Review №87

Super quick service (5/18/19). Justin was great; very positive, professional, and friendly—if I owned a business, I’d hire this guy.

As
Review №88

Came in for the winter car health package & my car was finished quicker than expected, gave me a knowledgeable review, fair price - very pleased. Will be back, thank you!

Al
Review №89

Walmart North due a better service the St locusi location El Grand island NE 68801

Sh
Review №90

I had a tire lose air and brought it in to be checked. They found a nail in my tire and fixed it in less than 15 minutes, and it was under $20. The service was fast, friendly and helpful. I will definitely recommend this business to all of my friends and family.

St
Review №91

Justin was GREAT! very helpful and knowing. Super friendly and professional. This was my first visit, and I will be back!

Ch
Review №92

Had a gift certificate to use with a dollar value. My oil change package didnot exceed the value but didnot get the remaining balance on new certificate. Balance remaining was 1/2 another oil change. Fluids were not topped off and tires were not rotated. Not what I would call good service!

Di
Review №93

Went in for a new set of tires and and oil change. Was planning on doing Snap finnancing option I did last year which I was informed by the General Manager of the store same gentlemen I delt with a year prior that my payments would be the same if not lower that what I paid last time because I never missed a payment on my agreement and paid off my balance without a missed or late payment. Well I informed the General Manager I had to be at a family funeral by 5pm and asked him if he would be able to have it finished by then he informed me yes no problem at all. So I left went and ate dinner with my family. While I was at dinner the General Manager called said I needed alot of other repairs done to my truck so because I trusted him I asked if the monthly payment would go up he assured me no not at all he would extend the term to keep them the same I said ok due to he had provided great service the year prior. When I came back my truck was just going into the shop after it being there for a pack most 2 hours after he promised me it would be done by 5 pm. So I waited with my family until 4:30pm until we could not wait any longer asked him if I could at least finish up my paperwork and go to the viewing of my father who recently pasted. He informed me yes but then suddenly lost all my paperwork and continued to just avoid me for another 15 mins while he helped other people in the store. I again said I needed to go due to it was my recently pasted fathers viewing! He gathered everything and then had me sign a few things in a hurry and my family and I left in my daughters vehicle to the viewing. I was informed I could pick up my truck after. I came back to pick up my truck and hour and a half later the store was closed trucked was parked in outside unattended unlocked with my keys sitting in my cup holder! I checked my email the next morning to see if I received my Snap Finnancing information and my payment was not $175.00 for a 12 month term like promised it was almost $347.00 dollars a month for 12 months! I did contact the General Manager about my frustration he informed me to contact Snap Finnancing to extend the term to lower the payment. I contacted them and was told there was nothing that could be done that the contract was signed I had to make that monthly payment period. I am highly upset with this experience and situation and mostly will be hiring a lawyer to handle this situation.

da
Review №94

What a great customer service!!! This is my new go to place for all of my tires and oil changes! Thank you so much for the great service!!!

Co
Review №95

Great I needed a tire repaired on my busy lunch time and they were gracious and got it so could get back to work!

Ni
Review №96

Justin S at the North location has great customer service so friendly and works efficiently would def recommend going to big o!

Ro
Review №97

They really work hard to solve the problem as quickly and inexpensively as possible

Pa
Review №98

Tires slapped on in less than an hour and at a great price. Pet and Vet friendly.

Mi
Review №99

Excellent service....

Br
Review №100

Quick, easy, and good service

Information
27 Photos
100 Comments
4.3 Rating
  • Address:2135 N, Diers Ave, Grand Island, NE 68803, United States
  • Site:https://bigotires.com/location/NE-GrandIsland-68803/027016?utm_source=google&utm_medium=maps&utm_campaign=google+maps
  • Phone:+1 308-384-0589
Categories
  • Brake shop
  • Auto tune up service
  • Tire shop
  • Car repair and maintenance
  • Mechanic
  • Wheel alignment service
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–5PM
  • Saturday:Closed
  • Sunday:7AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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