How this company has the rating it does is very suspect. Let me tell you what kind of a business this really is.When I first looked to rent from them in June 2021, the cost for a 10x10 unit was about $200. When I arrived in July, they had raised the rent to $394. Why? Because the severe housing shortage in the Santa Barbara area increased massively. UCSB students living in their cars were eventually moved into motels and middle class people like me, who just relocated ended up couch-surfing, unable to find work immediately, my savings was quickly eaten up by the extremely high cost of this storage unit. BUT THEN, after only renting for 3 months, EXTRA STORAGE INCREASED MY RENT TO $480.00 !!!!!!I reached out to customer service to no avail. I finally reached out to customer service via Twitter and received a quick response that they would have the general manager call me ASAP. It’s been two weeks and no one has called. I’ve been in touch with the storage unit and offered to pay them the rate I signed up for which is already an exorbitant amount of money to pay for a storage unit But they won’t except it. I’ve filed a complaint with the BBB and will continue informing the public to avoid the business!!! A company who takes advantage of a housing shortage during COVID-19 should be ashamed of themselves. DON’T GO TO THIS PLACE FOR STORAGE. FIND OTHER REVIEWS, there are many.

We were evacuated due to a wildfire and potentially flooding rains and I was in desperate need of a short term storage unit. Brian was so kind and knowledgeable, he made the process easy and in a short time I was all set to move items in. It was wonderful during such a difficult time to be treated so well.

Very helpful during the difficult search to find a storage unit in May! The assistant site manager, Charlie, was extremely helpful and worked diligently to ensure I got a good rate for the storage unit and felt he did more than enough to help us through this process. I would highly recommend Extra Space Storage because of their excellent customer service as well as clean and easily accessible units.

Wow, so impressed with the reservation process, customer service and the facility. The manager called me to make sure everything went okay. So happy I found this great place for my storage needs.

Hi I only needed storage for a week. I was able to get FIRST month free. That worked for me being a college student with no money. Also the office staff was nice. And the place is spotless 😂

Robert was a great help and a real pleasure to work with.The price was affordable and the location was ideal.Thanks Robert!

So glad I was able to find my daughter a storage here for the summer. I didn’t realize it was so hard to get in to a storage at this time of year. The staff has been amazing and welcoming. Superior clean storage place. Best location for UCSB if you are lucky enough to get one.

I really enjoyed my storage experience With Extra Space Storage in Goleta the manager Robert is especially kind and Courteous and is always there for anything you need.

Best storage in Goleta AND Santa Barbara. The employees are actually kind and helpful, they are there for the customer. I feel comfortable while on premises and everything is very clean. Great atmosphere. Charlie is a bright employee who makes every visit pleasurable, he makes us smile every time! Dont waste your time with any other storage, this place is the easiest access, secure, inviting, clean, and respectful. They truly care about you here!!! Thank you Extra Space Storage for everything!!! 😊

We received excellent, prompt assistance when signing up for our storage space at the Goleta, Ca. facility. The front desk manager (Robert) was awesome. Thank you, Robert!

I truly feel we have the best two Manager s in the corporation. Spotless grounds inside an out. Why just this month I rented a second locker, its still empty but not for long.5 Stars across the board.

Super simple and the perfect solution for our temporary storage needs. Will definitely store with them again. A+

Extra Space Storage in Goleta is an easy 5 stars! The facilities are immaculate, the prices are competitive, and Charlie is professional and most pleasant to deal with. I also had a long-distance, sight-unseen sign up with Roberto last October, and he arranged everything perfectly. I was quite pleased to actually see the facility when I arrived months later. Great business!

Facilities are top notch. Customer service is super great! Robert and Charlie are super helpful and professional. I wouldn’t ever consider storing anywhere else. By the way, the lunar rover stuff is super cool. Brings back good memories as my dad was a mechanical engineer on that project and i remember seeing it being test driven around out there by Delco.

My son was very pleased with his experience at this extra space store. Good for college student. Very close to Isla Vista and UCSB, convenient.

I have been using Extra Space Storage for several years at this location. Iselected it since it was a brand new facility, had the perfect units for my storage needs, along with the right security, and a great staff to help me. I feel lucky to have found this property and to be able to work with a staff who always makes sure that things are taken care of. Special thanks to Robert and Charlie. Youll be happy to meet them.

Very helpful staff and seamless onboarding and closeout process.

Very nice. Robert is professional. And the storage it’s well would store again when need.

I just finished the most pleasant experience with Extra Space Storage. The facility is new, clean and the two employees I worked with, Robert and Charlie, were both extremely helpful and very efficient.I thought we had a complicated situation but it was all dealt with painlessly and swiftly.Thanks again!Kim

My experience was easy, efficient and contactless. I was able to rent my storage unit after a brief phone call and filling out paperwork online. They sent me all code information to access unit and left a circular lock inside the unit for my use. The access times are longer than some other storage companies, which I appreciate. Overall, I would recommend.

Amazing service! John was very patient and helpful, 5/5

Very well maintained storage units in a very quiet and convenient location in Goleta. Units are clean and safe. You can drive in the facility and use dolly/carts to move your stuffs very easily. I highly recommend.

Renting was simple. Robert was very helpful over the phone.

It was well. Clean and nice place.

Easy rental via internet for my daughter attending the university.

They were super helpful and professional with helping me! As a female, wandering around storage units with a stranger when no one else is around can be a little intimidating, but the guy there was super nice and professional! Would definitely recommend them to anyone

My friend rented a storage here and when we went to pick up her stuff, I was so surprised how clean and new this place was. If I need storage, I will come here.

Extra Space Storage in Goleta offers great service! I was in a time crunch to reserve a space, and this facility helped me get the space I needed. Highly recommended business if you need storage in Goleta.

Great facility. Super clean, excellent service, reasonable rates. Five stars!

Extra space Santa Barbara/Goleta hands down one of the best places to store. Safe, clean and the manager Robert is groovy. 10 stars.

Hands down the best place to store you things in town. Security is high priority and manager Robert is super cool. The property is big and well maintained extremely clean for a storage place. I recommend to all in need. -PHags

Very clean location. Manager was very courteous and professional and explained the whole process and fees involved. Even remembered my name when I came back another day. Followed all Health precautions. Call center had a gentleman named Chase and he was very courteous and professional and took my reservation over the phone and I went in person and the manager was great there also. Easy access high security level. Will definitely recommend to others.

Renting a contact-less storage unit was a breeze. The facility is clean, well lit and perfect for my storage needs.I highly recommend Extra Space.

My experience with Extra Space Storage has been excellent. The facility is well maintained, secure yet safely and quickly accessed.

The storage units are very clean and the property is so well-maintained! The staff are very friendly and helpful. Great facility!

Very happy with Extra Space Storage, the keep the facility and storage units clean, and the units themselves are very large for how much you pay. They provide locks for each unit, and the lock design is also clever and makes it nearly impossible to pick. Moreover the facility is gated and has security cameras. They also offer to insure your belongings against theft, weather damage, etc. for small extra premium, which made me feel that much more secure. Overall highly recommend!

Charlie was incredibly welcoming and even let me see one of the spaces that I was interested in to find out if my belongings would fit in there.

I store wine at Extra Space, and inevitably, I drop a bottle in moving things around. The staff couldnt be nicer or more helpful when I do. Charlie always goes the proverbial extra mile!

Best place for storage. Staff goes above and beyond. Robert is a pleasure to work with. Very clean as well. Covid-19 safe.

I used this facility for 3 years and never had a problem. Place was always clean and staff was helpful. Robert always went above and beyond. Sad I have to move out of state.

Charlie was so helpful in answering all my questions and in checking me in! I love Extra Space!

Very convenient, easy access to storage area, readily available carts and accessories needed, and very friendly and accommodating staff.

Bill was very courteous, patient and warm helping me find and obtain a storage unit. Robert was also very helpful with email contract follow up.Nice gentlemen, a pleasure to work with!

Wow! This property is well kept and newer. Robert was a pleasure to work with and very knowledgeable. I’m happy with the decision I made to keep my stuff here over other cheaper storage places.

Clean and newer facilities. Awesome, friendly staff.

These guys are great. Our small business got evicted with almost no notice during COVID-19. The folks at Extra Space were super accommodating and helpful, making sure we got the best deal given the uncertainties. The place is immaculate— clean, secure and well organized. When we moved out, they back dated it in the system so we could get a refund when the auto payment didn’t line up with the exact weekend we had free to liquidate the space. Bill is especially a super nice guy. Kind and empathic....he understands the tough times everyone is experiencing right now. Strongly recommend!

Suitable for my sons needs.

Good for summer.

Charlie helped us with getting the space. He was efficient, polite, and very helpful!

I was looking for a storage facility with reasonable access hours since I can only go after work and on weekends I love that the access here is until 10pm. The facility is super clean, Robert the office manager was really helpful when my code didn’t work the first time and called me back in a respectable manner.

Clean facility and friendly staff. Robert made it as smooth as possible. The storage is conveniently located for easy access. Nice location

So thankful Robert is back! Finally the place is looking clean again and the customer service is great. Dealing with that other girl was always a terrible experience. Thanks Robert!

Great Location.Staff are very proffesional and always willing to go out of there way to help others and tenants.

They have friendly customer service willing to help in anyway . They have very clean facility they offer cold climate for your paintings and wine. Its convenient hours are good. Its safe to store belongings in brick exterior walls and great locks no one can get it like most storages are unsafe.I am happy about my service and move.Rating is a ten 10

Accommodated my needs when I made the wrong reservation. Manager was very helpful. Perfect place for storage.

Hands down, Robert the manager is the best! He explained everything and went over all options clearly. We visited multiple self storage facilities and by far this one is the cleanest and well cared for. Just by the first impression you get right away when you walk into the immaculate office. You know this is where you want to store your stuff. Do not go anywhere else.

Robert is great! His customer service skills are excellent and he is always attentive to our needs. Any questions we had he answered professionally & got back to us quickly. Will definitely be renting with him again. Thanks again Robert for all you do! We appreciate you! Keep up the great work ethic.

My daughter has been renting a storage space here and has had a fantastic experience. Robert in the office made move in simple and is very professional. His friendly personality is always ready to offer assistance. He keeps the facility clean. He is one of the main reasons we chose this storage facility over the others. Thank you.

Great experience! Took less than 20 minutes to get me fully set up with a unit. Everything is very clean. I love that the entire property is securely monitored by video cameras and they have 24hr security guards on site. Would definitely recommend!

Really helpful employees got me what I needed fast and smooth location!!

I was very impressed by the whole facility. Really not what you expect going into a storage facility. Robert was incredibly helpful and accommodated me. The whole place is clean, organized, and everything looks brand new. Pricing was a little steep but Robert was very transparent and steep pricing is to be expected during certain months. I would most definitely come back here, primarily due to Robert’s awesome customer service, but also due to the quality of the facility.

Great management, convenient hours, clean and well run. If you gotta store your stuff, this is a good spot.

Fantastic service, they accommodated my needs quickly and got me a great deal that I am super happy with. Everyone I spoke to was super nice and friendly and were clearly dedicated to helping me out as much as they could. I appreciate their service and they will be my first choice should I need a storage unit again. As a student this is the best deal you can get.

Good access hours and great security

After a traumatic confrontation with termites who had infested my previous storage unit elsewhere, I was urgently on the hunt for another storage facility in town (like STAT). I had driven past Extra Space Storage on several occasions and thought it always looked nice and sparkly new. More than anything, I focused on three storage priorities:- All metal store unit enclosure- Decent security with cameras- Expansive hours of access- A location that is not too far from my home- Air conditioning; not necessarily a must but a bonusThankfully, Extra Space Storage matched all these criteria, and more! I looked up what units were available on their user-friendly website and reserved a unit online for a tour the following day. Although I did not hear back from them, I decided to drop in to check it out. I was happy to have a reservation since it is near UCSBs campus and the units are in high demand. I met Robert who is the property manager. He allowed me access to peek at the storage unit I was interested in, provided me pricing and contract information, and allowed me to contact him with any questions. He was helpful and welcoming--particularly when I rented the unit and stopped in the following day for move-in.On move-in day (dread!), Robert had thoroughly cleaned the unit and had my fancy circular pre-purchased lock with instructions waiting for me. While I wished the gal at the front desk was as enthusiastic and friendly as he was, they got the job done. The hallways are locked with a combination code, brightly lit, air conditioned, and there are dollies available for transporting your items. My only one concern is that while you can cancel your unit at any time, they also have the ability to increase your rental cost with the drop of a hat. Hopefully this wont be an issue. *Fingers crossed*Thanks to Robert at Extra Space Storage, I no longer dread going to the storage unit and have termite PTSD!

We have been storing here for a couple years now. And we just added another unit. We could not be more happy with this facility. Very clean, easy access, and top notch staff. The general manager Robert will go above and beyond.

Robert the manager is a godsend. He really helped us in a pinch, made everything quick and easy during an extremely stressful cross country move. He was very accommodating and by the time I left my high stress level was put to rest. The units were extremely clean, there was plenty of drive in space to accommodate an 18 wheeler, everything about the experience was 5 star. Thank you so much Robert! Your assistance and graciousness was greatly appreciated. I would highly recommend this storage facility. Top notch! ⭐️⭐️⭐️⭐️⭐️

Suited my needs. Highly recommend this extra space.

I find it irresponsible and negligent that a company continues to keep their staff performing unnecessary daily tasks IN THE OFFICE when I have full access to my items behind a secured gate. Give your team the tools to work from home. Protect your team and at least pretend to care. SELF STORAGE IS NOT ESSENTIAL! The ONLY reason for any stars is because I always receive a high level of customer service. All of which could be done remotely.

This facility, was clean, professional and very helpful! I needed a space for my dorm things during summer and, while I wasn’t able to personally utilize the space for very long due to pandemic reasons, I still appreciate my experience. I recommend.

Extra Space Storage has always has great communication with upcoming changes and/or rate increases. Their facility is very clean and the grounds are maintained regularly. I would definitely rent from them again!

It was smooth all the way through, and Ashley even helped me save a bunch of money. She was really helpful.

Top notch storage. Grounds are very well kept and secure.

Very courteous and concise. Prices were fair and the worker was very honest about the situation revolving around availability. The location is very clean and well kept. I would definitely recommend this to anyone needing storage.

A great and friendly experience!

We have rented here for almost a year and have nothing but wonderful things to say. Robert is an amazing manager, I love that he remembers us on a first name basis, and I always see him around the facility working which is great. The facility itself is the most secure, safest place to store property in Santa Barbara County, combined with there affordable rates, I cant see storing my stuff anywhere else.

Breaking the fire code. in California you always have to allow for a pedestrian egress this is a huge code violation.

I have used pretty much every local storage provider in Santa Barbara area over the last 10 years. This was by far the best experience I’ve had. Very secure yet easily accessible, always someone helpful on site to answer questions and offer help. Clean, new, everything you need in a storage unit. Ask for Robert he was great

Extra space storage was so easy to deal with and their customer service was outstanding! Would highly recommend!

Mr. Lopez is a really nice and friendly person. This place is a good choice if you are looking for somewhere to storage your belongings or vehicle safely!

Extremely professional and friendly. We were helped by Bill, who managed to get us a larger unit (a LOT larger) for a lower price - he was kind, amiable, and quick to help. They really understand the college student market, with very clean and organized facilities. This was my first storage space experience, but I am very pleased and would come again.

We are extremely satisfied with the storage offerings at Extra Space Storage in Goleta. The entire facility is maintained in an excellent manner and everything is neat and clean. We are happy to have found such a great place. The team of associates is the best. We highly commend Robert Lopez, the Store Manager.

Robert was really helpful, he called me before my appointment time to make sure I knew where to go and to see if I had any questions. Once I arrived on site he offered me refreshment before we viewed the possible units for my needs. Once we agreed on the unit for me we headed back into the office and the paper was a breeze. He made sure I knew all the details that go along with the facility. Would highly recommend the location and services.

Its one of the newer storage facilities in the area and is priced accordingly. However, I have helped a couple of people move out and in one storage unit mice had made best and destroyed thousands of dollars worth of her belongings. The employee who came to see the damage was fairly rude.

Very clean xtra storage in goleta is the best and safe.

Rented a small unit here for short term (3.5 months) and was very surprised at how easy it was move into and out of! Very reasonably priced and friendly staff. Highly recommend.

The facility is great, big and nice spaces, very clean everywhere and all the time, the attention of the staff is amazing especially mister Roberto Lopez, he’s always available to help, to explain, to give you exactly what you need...He’s simply the best!Thank you extra space storage Goleta.

Robert was excellent to deal with and I would make it a point if you were renting from Extra Space to speak with him. He went out of his way to assist me. The facilities are very clean and secure and I highly recommend this storage facility.

Very nice place. Well built and designed. Martin was very helpful and accommodated me in getting me a storage unit. 10/10 recommend.

The sign up process was so easy online and we were so impressed with the organization and cleanliness of the place. It’s so easy to get to too. Our space was ready for us the same day that we reserved online and Robert was so helpful! Highly recommend this place for a storage unit if you need one!

What a Great Pleasant way to store your personal and valuable belongings! In a place where security is priority and the staff is always willing to go the EXTRA MILE TO ACCOMMODATE YOU WITH OUT A HASSLE!!! SENDING A BIG SHOUT OUT TO ( Robert Lopez ) aka Store Manager!!! Thanks and Thank you!!!!! Making a transaction go so smooth when just the simple fact of Having to obtain a storage unit is so stressful made it easy for me to choose EXTRA SPACE STORAGE IN GOLETA Ca!

Awesome experience here! Gave me an awesome price on a huge unit for a month and no hassles. Robert is super nice and helpful. Will definitely go here the next time i need a storage unit!

Safe and secure. Grounds are kept clean and they have convenient gate hours.

It was my first getting a storage unit but an employee named Ashley made it very simple and fast. It was great customer service and she made it very easy to get the unit and made it pleasant.

The facility is in great location .Very clean and Robert did an excellent job explaining any questions or concern I had. Highly recommend this facility. 5 stars

Clean & secure storage. Robert and Karla made the process easy for my family.

Best storage facility in the area. Clean units, clean bathrooms and their prices are the lowest in town. Keep up with the good work guys!

Robert has been incredibly accommodating during my stay. His service skills are first class and always followed thru.He is a truly exceptional employee. 6 *’s

Always friendly and helpful. Wine storage is excellent. Robert is great.Thanks to all for making ESS Goleta a pleasure.Ken

Robert and Daniel help me out getting this really nice storage space. Ill definitely recommend EXTRA SPACE STORAGE.Thanks