Service non existent. Walked in, no one said hello with 3 best buy blue shirts at the front. Walked around looking for hepa cleaning appliances. Didnt find what i was looking for. Was also thinking about an extended warranty on an ice maker i got. No one asked if i needed assistance. Walked out, 2 staff at door, one was a black shirt. No one even said bye or have a nice day or even acknowledged i was leaving. Huh. Try another best buy, and hopefully youll get some service or assistance.

Staff is friendly and helpful answered all my questions.bought exactly what I was looking for.

We were helped by Chris, the appliance manager. He is the best!! He helped us pick the right fridge, gave us great advice, was patient with us, even when we came right before closing! He is a very nice guy who really wants to help his customers. We could have bought the fridge from somewhere else, but we loved Chris’s positive attitude and willingness to help us, so we bought our fridge there. We left Best Buy as happy customers! Thank you Chris for helping us!

It was fine. Prices are high but they were the only place in town we could find to buy a compact flash card.

I purchased a $2,600 Mac from Best Buy for my business and should have gotten credit for that and was told I would in a few weeks. This Best Buy has done nothing to try to help me including the manager. I have spent a lot of money over the years and now will only be buying from other shops that put effort in helping their customers after a sell.

For the first time in my life i walk in to a store in Glendora/SanDimas area and i dont get fallowed harrased and checked on. My son agreed with me 💯 when I mentioned it to him. I felt very comfortable shopping. A Lil too comfortable for my wallet.Thanks Best Buy!

Great service, I went to three different Best Buys before I got great service. I felt like a Secret Shopper. Im excited about my delivery tomorrow. Finally!

This location is doing some behind closed doors shadey deals. Another customer and I show up an hour early to get in line fore a playstation 5 that was showing to be in-stock at this best buy. I looked at the Chino best buy online and the montclair store online both displayed they were sold out. As an employee entered the store we asked if their listing of being in-stock was still current. Our answer suprise suprise was that some how before opening and with this item only being sold in store was sold out.

Incredible Best Buy like always. We findeverything we need, I dont change thatstore for nothing👍

Just a normal best buy, aint nothin too special

Great location easy access to the store. Not too busy and always clean. The layout of the store is convenient for the in and out shopper.

Avoid the Geek Squad here. Dropped off my phone yesterday an hour before close to fix a cracked screen through Apple care and had to physically drive to the location to get an update at 1pm today. Turns out the one guy who can fix IPhones called out sick but no one wanted to proactively call the customers. Evan also had me factory reset my phone to fix a screen, through this was funny and it turns out completely unnecessary. Trash customer service and untrained employees.

Great service. Ordered online picked up in store and checked out fast.

I know staff numbers were reduced everywhere but it felt like some of the employees were just hoping you wouldnt choose to speak to them. I hope this improves soon.

Not very informative 😕 when buying computersAlot Better in the TV department

Service was awesome, they helped us locate 2 makor items and explained the comparison to other brands

IM A 56 YR OLD DISABLED PERSON.Best buy is a large store with lots if things needed... However I went here for the geek squad. OMG SMH. 200.00 JUST TO TRAVEL LESS THAN 5 MILES. I ONLY WANTED A TV WALL MOUNT INSTALLED. I WAS TOLD IT WOULD BE CHEEPER IF I WERE A MEMBER.FOR HEAVEN SAKE THEY SAID 199.00 /200.00 JUST TOBECOME A MEMBER. THEY WANTED THE MONEY UP FRONT. THE COST WAS TOO OVERPRICED. I WOULD NOT PURCHASE THEIR MEMBERSHIP. AS A MATTER FACT, THIS EXPERIENCE DISCOURAGES ME FROM EVER GOING BACK FOR ANYTHING.

I recommend anyone who buys anything from best buy to pay the extra money for the geek squad protection. Its peace of mind for whatever tech gadgets you buy. They go above and beyond what any manufacturer warranty covers.

It was difficult to get the attention of a sales representative while I was there I went with a friend and all I needed to do was look for a case for my phone but I stood there and looked and looked and couldnt figure out which case would fit nobody bothered to come over and asked if they could help. Since I was with her friend I did not bother trying to get any assistance or find someone to assist me so we left.

Quick and easy, no wait, nice helpfull people.

Great store, I went to get a grandma type a new phone, the staff explained every phone to her and its functions, ended up with a killer deal on a new big screen! LOL

We went for a tv. We were just looking for a 50 to 55 tv. The store only had 1 available to take home, so if liked one we had to order it. All the others were way bigger and the associates kept pushing the sound system and gaming features. It felt like shopping for a car... upgrade to this, try this package, bigger is better. The associates were knowledgeable, but too pushy with sales.

Very bad after sales service

Employees are very helpful and ready to answer questions regarding there products. Loved it.

Got a New Phone!!!Moto one 5G Ace....5000 mah battery!!Verizon...

Good customer service thats all I clearly say

The guy help9ng me get my computer was great the cashier could have been better

I have had a difficult time getting the phone I purchased to work properly. They have only exchanged the phone. This has led to more problems. I dont know what my options are because they have offered me none.

Very helpful and friendly staff. They were attentive and willing to help me find the item I was looking for. Other than the staff, it is the usual Best Buy.

The guy that helped me with the laptops (wish I got his name) was incredibly helpful, very patient & a wealth of info. The reason Im not giving 5 stars is because the store didnt have more on display.

Always able to get technical assistance from friendly, knowledgeable staff. Ordering out of stock items, easy and quick delivery.

Many items out of stock!Customer service was nice though.

Good experiences at this Best Buy, I will gladly drive a few miles extra to go to this location instead of other Best Buys because the employees are pleasant

We went to Best Buy recently and were blown away by the level of service provided. As a result of the pandemic, they have put good measures in place to protect their customers and staff alike. During our visit, we were helped by Joshua. All we can say is, Wow! Joshua takes amazing pride in his work, is so knowledgeable, kind, and patient. Since he was helping us for quite a bit, we even noticed other Best Buy team members coming up to him for information and recommendations. We could not have had a better buying experience thanks to Joshua. He is an All-Star!

Bought all my appliances at Best Buy. They price match so I know Im getting the best price

Simple transaction.... Was made to go from one rep to another whie the person directing was free

Attendant at the door was very helpful in directing me towards the correct aisle for the sim card I was looking for,wish I could of remembered his name but greatly appreciate the service 😊

Very helpful staff. I did not leave with what I went in for because I was given information to make a better choice.

I had ordered a laptop from Best Buy online, on the website it says I can curbside pickup today. I order the laptop on 6:00PM, and I had waited to 9:00PM, and it still in preparation so I need to wait to the next day. In the 3 hours it has been prepare the pickup, I tried to call the store but no one answered. If the laptop can’t be pick up today just let me know it, don’t tell me pickup is available today and let me wait for 3 hours for pickup preparation and then let me pick up the next day.

Have to go here as it is the only electronic store with a large selection nearby but I hate coming here. Staff is rude, managers are unhelpful, and they dont care about anything from customer service and they dont care about anything from a sales perspective. Had to go to another Best Buy

Good Covid practices. What I wanted was out of stock, but I was able to order it for touchless curbside pickup later.

Location: Fine, Parking:Good, Items I cam to buy available:some. Covid practices: In place, Overall:Been here numerous times and have found 70% of items I needed. I often prefer a brick and mortar to internet ad you can look at the product before you buy. Will keep coming back...

It took me a minute to find an associate for help, but they were all very helpful once I talked with someone.

Have plenty of staff available to help you make decisions.

I was looking for a refrigerator. I found what i was looking for at best buy. I found the same one at Lowes $55 cheaper. Best buy give it to me for that price.

Very helpful and good selection

Great help from the sales rep. Bought a printer not in stock.order came to my door 3 days early. Very helpful staff.

The Pc was in good Quality and good Customer Service.

My experience was not a pleasant one. I did online ordering with same day pick up. I ordered first thing in the morning and items were not available until late in the day. I went to pick up my items but needed to purchase a couple other items also so I went in and got my other items and made my purchase. I let the sales person know about my order pick up as well and asked if I could get it at the same time in which I was told no I needed to drive around and let them load it. I did not want someone touching my vehicle or doing anything else with my vehicle so I let them know I can load my own items and to please allow me to do it myself. After about 20 minutes waiting I was given my items but with no way to get them out of the store. I was basically told you said you got this right because the cart can’t leave the store. I carried my items to the car and left because yes I got this but still a little customer service would be nice. The only reason I’m giving 2 stars is because they actually had the items in stock.Also there is a front door guard named Keith who is the most disrespectful, arrogant, unhelpful, piece of work I have ever seen. Something needs to be done with him. I asked him a question and received nothing but attitude and watched numerous other people receiving the same treatment especially women. He is thankful not one of them was my wife. Hopefully Beat Buy does something about this!

Excellent service provided during Covid. Everyone was masking and their employees are working in a team, although they are short staffed. The gentlemen who helped us with our Nintendo Switch was marvelous, he knows his work well, he is also compassionate about his work. We were in and out less than 15 minutes.

The best to buy from !!

Its a well stocked store, helpful staff and had everything I was looking for .The check out line was little slow

Love this store. Fast, friendly and helpful

Brandon was extremely helpful. He answered all of questions on security cameras 📷 We bought Arlo outside cameras.

Always great Customer service 👍

Curbside goes smoothly every time here.

The store can be messy sometimes and is pretty big, so it can be hard to find a sales associate. But the staff is helpful and patient.

Pretty good Best Buy. Much more friendly compared to other locations and very persistent in helping you out!

Awesome service and knowledgeable staff

Priced high but it is what it is when you need a quality cable or flagship electronic

I called over the phone to inquire about Some Bose headphones and An associate by the name of Darrell answered the phone. I asked him honestly what he thought about these headphones and he said they we’re great quality headphones & that a lot of customers enjoyed them. He also looked up which ones he had in stock and offered to send me a text message with a direct link so I could purchase them and or come in the store and look at them the following day. Darrell was extremely helpful, honest and has great customer service. I will definitely come in store and back to this location, probably the best customer service I’ve ever had.

Staff here is awesome and patient

The sales associate that helped me was super nice, friendly and knowledgeable. I almost bought something else. She listened to what I was looking for and steered me in the right direction. I bought a 40 Samsung monitor that has amazing specs. She even went out of her way to look online for a price match. She found an incredible deal that fit my budget. I said Ill take it!. I drove up to the store and she carried it to my car. She went above and beyond. Im just sorry I didnt catch her name.

Best Buy is #1 in the consumer electronic technology industry. There pretty much a good variety of different manufactured products to choose from even from top brand name products to new no name brands. Customer Service has greatly improved over the years as the are very knowledgeable in the field of consumer electronics. They have implemented Covid-19 social distancing and mask wearing guidelines within the facility. Their business hours have changed, again. They are open only from 8am - 6pm daily.

They were helpful but no longer carried accessories for Samsung S20 5g.

Like the greeting.Help you fast

Its a good place too shop. May not have all your needs, but has alternatives. You can always shop online like they suggest when you cannot find something.

Geek squad representative was very helpful. He explained things thoroughly so I fully understood what was happening.

The employees are very good, they support us with questions and information.

Total lack of service no help

In and out in 2 minutes, it was good for me.

The girls that work the registers are very rude and they talk to you like you dont know what your talking about. They need to get people that want to work with people and have some respect for the customer. I had to talk to the manager to get help please fund people that want to work not people with rude service.

The Staff at the Glendora Best Buy store are all godsends! They are consistently courteous, helpful, and extremely knowledgeable on the products in their individual areas of operation. Keep up the great work Best Buy Team Glendora!!!

Great customer service. Helped in a timely manner.

Outstanding service. Staff very helpful

I went in for a massage machine but left with the nessessary accessories.

Treat new customers with disrespect upon arrival, very unprofessional, do not inform you on their systems without belittling you first. Been to many best buys none as bad as this. Will not be back. I hope you dont have to go through the same.

One of the best Best Buys I go too but needs more samsung watches and bands.

Good service, but will never ever believe their shipping times. I bought 2 Ipad pro a week apart. Both shipped and arrived later than promised. On both occasions they arrived 4-5 days later than the date promised at the time of purchased. I could have received it earlier with Amazon but purchased here because it would arrive earlier... too bad it did not happen.

This Best buy location is so organized and employees give you great service

Entrance and exsit has a distance. Good during COVID

This is my go to Best Buy store The team there is very accommodating and Im always able to find what I need.

Placed an order on line for curbside pickup and within 45 minutes I had my order. Fast, accurate, and friendly service.

They always have great deals

Absolutely useless staff. I understand there are COVID restrictions, but the system they have at bestbuy to help customers is absolutely useless. Unless your item is something you can find on your own and take to the counter to purchase, good luck getting help at this store.

I love the blink camera. Easy to install and works great so far. I also love the fact that theres no additional cloud subscription needed. You simply download the app on your phone, connect the device to your wifi and register it to the app. The quality of the videos is good and clear. I definitely recommend buying this camera.

I am extremely disappointed with Bestbuy, I bought a set of Power beats PRO I was told that if I pay for coverage 2 yes if any problem I can exchange however now I am told that I have to make appointment come back in 2 weeks and be here for at least 45 minutes. I have been a loyal customer and I get treatment never expected from this place.

Very gracious and knowledgeable about there products in these trying times.

Jeff was really good helping me understand the specs of the PC ! And got me to buy one & Bambo Pen ! I Love the patients he has !

Great customer service and really nice people who are willing to help!

I actually like this best buy the most the lay out here makes a lot of sense and the employees are rather nice for a retail store

Very very slow assistance..

Staff is great, lines for curb pick up are long but move quick.

Helpful, but too few laptops in stock.

I was very disappointed in Best Buy today. I went to a store to buy an advertised special only to find out that stores are not given ANY allotment of the sale item. If the item sells out on line before a store opens, there are ZERO items for in-store sales. VERY disappointing.

This location is absolutely horrible! I ordered an item for curbside pickup, I was told that the the item is ready for pickup. When I got to the store and checked in I sat in the parking lot while car after car came, was helped by staff and left. No one came to help and no one asked if I needed help. I finally asked one of the employees if he could look for my order. He looked at hi tablet and then told me yes he saw my order and that it was ready. The I waited again for almost 30 minutes as this employee came back out and helped two other cars. Finally he came to me and said he could not find my order (even though I was notified that it was ready) When I went in to talk to a manager I was told that She didnt know why it was marked as ready because they never found the item I ordered and she didnt even know if they had it in stock. It was a complete waste of my time.

Super friendly staff got a new fridge and all the details were great from walking in to getting the fridge delivered.

Love best buy, they have the best warranties & never question returns. I also love that they can log onto your computer remotely and fix any bugs.

It is nice to go there. I liked the selection of the items i was looking at. One of these days i have to buy a T.V. soon, and Ill get it from there. There were a lot of sales people available to help me. So Im thinking it wont be a problem to find one when i go there for the T.V! 😀

Always great service and products