Very helpful staff. But they are so short handed of employees. Depending on the time of day, you have a short wait or a very long one. The manager Luie tries so much to help everyone that you end up spending more time in the store. Forget about calling the store when they are busy, the phone will ring and ring and ring. Then after the phone rings, rings, rings, you get put on hold for 15 to 20 minutes. They need more staff.

Staff was super friendly and knowledgeable. Great service. Great prices. Great customer care!

A hidden gem of down town Glendale. Knowledgeable staff in an out in minutes. They had just what I needed. One item was out of stock and they offered to get it in the next business day.

Louie,is the guy to talk to!!! If its out there he will find it for you

It is a very busy establishment and they do there best! Very helpful and attentive to all customers.

I got my part here a few days earlier no problem and today (want to be manager) name KEN well not look it up for me even I had the old part Im front of him I assume he did not have the knowledge to get customers what they want. Just brush me off and said I dont have the part for you.

Came through v h in a pinch with parts no one else had.

Great store, they always go out of their way to help

I have stopped at this location several times and I will have to say theyre always very helpful. Another great napa store.

Poor service, only 2 people for more than 10 costumers.

Inside is new to me everything remodeled people very courteous little slow to go get the product but its all good.

They are knowledgeable and always have what I need.

Great place for auto parts. Reasonably priced and very helpful and pleasant staff.Gives 10% discount if you are a AAA member and show your membership card.

When I could not find any parts for my 1981 Trans Am they came up with them!! Ill tell you what if you ever looking for something for an older vehicle call NAPA they will take care of you guarantee it... Pete Durcho

Its Thursday 5:58pm. And the doors are locked. When they supposed to be open till 7. Came clear across town and for no reason. SMH

Great staff, very helpful and knowledgeable.

Napa has stuff that Auto Zone does not have. And cheaper. Example: 1/8 inch vacuum line and lug nuts.

Had what I needed for my 1994 truck ! Busy, busy on the weekends but all you NEED is Patience baby !

The assistant store manager KEN did not want to process my warranty replacement, he sent me to the original location where I bought the items.He was rude and refuse to help, last time I purchase something from this napa autopart.

Amazing help thank you so much the people were so nice thank Yu

Better prices than OReillys and they deliver to your house.

Manager should work 4 nasa. Hes definitely a space cadet.

Very helpful & friendly staff. The gentleman went out of his way to make sure I found what I was looking for. Thank you...

Go to this place for all our part needs the staff is very knowledgeable I know the manager first hand by name on a name by name basis go there a lot order all the parts for work the staff is very friendly they will go to the moon and back to try and help you find the part you are looking for ears they got a open up theyre book to try and find a part thats not in their system they will do just that always go above and beyond for their customers to ensure they are satisfied with their service

I come here when no else has what I need. It would be nice if the closer auto parts stores had a better selection of parts I too often need fo my old truck. Prices arent too bad as well.

I went to store to return item that bought at another Napa an store manager denied a credit refund even do I have receipt an pay with credit card staying had no money’s should returned to store where I bought item humm even that location is part corporation very unwelcome had no customer services skills I’ll nevertheless went out door to another Napa store had no problems corporate needs to oversee this power strip managers they think own store bad customer services I’ll never buy from Napa there’s so many options like rock auto,autozone,orallys, penny-pincher so on.

They had 7/16 fuel line in stock!!! 11.2mm!!! Woot woot!!!

Friendly and helpful staff

Been coming to this Napa Store for years. They always have what i need, or can get it fast.

Loue is absolutely awesome

If you arent in a hurry best place to come youll stand in line for at least 30min before they can help you 1 attendant is on the computer the other is on the phone and to retrieve parts add another 5 to 10 min on top of that.

Great people. And. knowledgable

I didnt get the part that i needed but the guy was so nice and did the best to figure out how get the right way to fit an universal heater connector with my car but finally he told me that another Napa location had it. I was so happy because i saved $75 and this part completed my heater hoses and it cost only $6. Thanks Napa.

The guys that work at this one have no idea what theyre doing. I went in there to get a couple of belts and it took them three to four minutes to even get to the counter they were off somewhere else. and then when they finally got to the counter they started answering the phone calls instead of helping a customer that was right in front of that another 5-6 minutes goes bye nobody even asked me what I needed I walked out and Ill never go back to that one again. the third guy that works there was out in the parking lot changing batteries for some lady in her car instead of taking care of the customers in the store.

I had to stand in line for over 45 min. I am 73 with foot problems, they need chairs to sit on if,they dont want to lose customers. I wont go back.

Horrible costumer service a autoparts store that cant look up parts by year and model without an especific size of the part really?first time here not coming back..!

Great place have everything you need If not they can get it like at each split lickety split Google has trouble with spelling or listing anyways a great place to find anything you need. All the staff are very helpful They even smile when theyve been on their feet all day.

Great inventory of parts. Employees are amazing and can get you anything. This is my go to auto parts store

This is a very busy Napa. What bothered me was the assistant manager started helping me and he answered the phone. He then proceeded to leave me waiting while he handled the person on the phone. I stood there for 10 minutes waiting for him to finish assisting me with my order. Any business that puts phone calls ahead of customers who drove to their store for merchandise sucks at understanding which customers are more valuable.

Clean well lit store,employees treat you with respect a great place to find auto parts that are hard to find..

Hung up on me while I was in the middle of speaking after leaving me on hold forever. Definitely wont be buying from NAPA again

Exlent

Absolutely amazing customer service and support. Will be returning for all future needs ❤️

Staff is friendly and helpful. NAPA Auto Parts is where I shop for my vehicle. Thank you for great service.

Great service but did not have the part we needed for a 64 chevelle.

Super once you get to the counter.They always seem to be so busy with commercial phone calls if nothing else so a wait is inevitable. Still, good place for all parts needed from motorcycles to heavy duty truck semis etc...5 stars of I can get in and out of there in less than 10 minutes ever.

Nice poeple.

Great group of people. The manager, Louie, is very likeable.

Gregg was really rude horrible service i will never come here again

This store has amazing industrial decor. A little under staffed at the time but good customer service. I did have to go elsewhere for my part but would return in the future for my automotive parts needs.

Hands down the best auto parts store in the valley. If you know what you need they have or can get it. If you dont know theyll help you figure it out.

Great service. Not a great location. Hard to get to. Must be reached by Myrtle Ave. Only

P pushed my scooter for help with a dead battery and they let me use their electric outlet to plug my jump start/charger to get back on the road and make it to the senior center on time for breakfast!Great customer service!

Good place. Recently remodeled parking makes it way better to get in/out. 2 guys that work there really know their stuff.

These guys are fast and the service is awesome! If youre looking for a parts store that knows what youre looking for.... this is the place to come to 1st.

This Napa location is by far one of the best. I shop many auto parts stores and thus one always has the part I need and for much less the there competitors. The only thing I dont like is you call and they give you a price and when you show up to pick it up its a different price.

Glendale Napa is great see Brian he will fix you right up

NAPA IS A AWESOME PARTS STORE. VERY VERY, HELPFUL. BETTER THAN AUTO ZONE

Brian in the machine shop here is a complete idiot. We took a head with a valve leak to Brian to have him go through and repair the leak. The next day and $40 later he said our head was ready to go. We took our head to our mechanic and had it installed. Turns out, our head had the same problem as it had before we took it to the machine shop. Upon returning to the machine shop to have our issue corrected, Brian insisted that he was right and our mechanic was wrong when the problem is obvious. Never again will we take our business here, and our mechanic will not be doing business with them either. Thanks Napa.

Waited 5 mun. In line second worker in back 3rd worker arrives and takes guy next to me insted of me.

Everything you need automotive wise, under one roof.

Love the looks of the store but...after dealing with staff and management I will never return again. Thanks to their lack of knowledge and inability to return the wrong parts this store ended up costing me 3 days time and lots of money lost! They refused to make it right after I showed them all that went wrong and the wrong parts they sold me and the manager was rude and insulting. NEVER AGAIN WILL I SHOP THERE!!!!! Hire new manager and retrain your staff to take care of your customers then I will reconsider. Napa has never done me wrong until this store. Go elsewhere and dont bother wasting your time and money!!!!

Love the values and great place for my German fuel cleaner lubrimolly

Way more understanding than autozone for sure.

Juan always provides a good help to make the purchase. 👍👍👌

I cant believe I couldnt find a 12/10 g 3/8 terminal at Orilleys or AutoZone, Napa had it, bought all they had on floor display Im happy with them ( note ) I go there more often if they were closer to me

Good place to get your auto part needs I will return in the future for my part needs

They were very understaffed the day I went there. only one person in the store and overheard the person at the repair shop say they were shorthanded and that they could not do any same day service. It is close to my house but there are others nearby that I will try

Why would anyone want to purchase from nappa? They dont read check engine codes at all. Half of the time they will give you the wrong part then charge you a restocking fee when you return it. Every time I have decided to give my business to nappa I have regretted it but not once with anyone else and i have purchased from everyone else including online companies.

Went in there and was greeted and helped out almost Immediately loved it Johny assisted me wih everything

NAPA always gets me the right part, and has fair prices with good quality. I love our Glendale store here.

Great customer service friendly employees order a part i needed and got it quick

Been here several times 4 stuff and never had a problem

Napa super store. Theu have everything you need

Long waits for parts but once on deck they are very helpful

SORRY, BUT NOT SORRY! FOR THE LAME STAFF, TALKED OVER THE PHONE ABOUT A ALT PART. IF ITS IN THE SYSTEM FOR A LIFETIME REPLACEMENT GET THERE & ITS NOT HE SAYS IN PERSON AFTER THE FACT THAT IT WASNT THAT PARTICULAR PART(ALTERNATOR) IT SHOWED SOMETHING BEING BOUGHT; HUH!? I JUST LAND A BREAK! THEIR IS A THING CALLED FACTORY OEM PART BEING PUT BACK ON.

Good place to do business call first

Local NAPA great place to get those automotive parts and supplies. Mark is my go to guy.

Helpful people knew what i needed and were very eager to assist

They were helpful, and didnt judge me on my stupid questions.

This store is very convenient and the guys know their stuff.

I always save my receipts. They always find my parts within 24 hours.

Great guys in there. Always helpful

Great staff, always pleasing to go there for parts.

Some people are very knowledgeable on your needs.

Very friendly and informative staff. Answered all my questions.

Napa is a good place to shop for parts good discount

Good part and friendly workers thank you

Good shop with good service. My go to NAPA!!

I ask for an I beam bushing for a 78 ford and they tell me there are no bushings on it, then proceed to hang up on me. Bunch of idiots.

Smaller NAPA store but usually have the part your looking for. Large parking lot with plenty of handicap parking. Some of the counter people are a little rough around the edges.

Very helpful and experience staff

Had what I needed. Prices reasonable.

Great place, great location, great services

Good service. Greg is always a big help.

Thanks for all your expertise and knowledge

Very good customer service.

Was in the store for an hour, nobody cares to come as me, for what I was looking for, or try to help..

Professionals at their jobs and personable as well!

Plain look inside and out but they carry the hard to find parts