This business, is horrible. State Farm, had sent them out to replace a cracked windshield. The entire process was botched. To start out, the technician, did not remove the wiper arms or bottom cowling, something I know is a critical, imperative step in a windshield replacement. He then forced the windshield out from inside the vehicle, to the point he was rocking the vehicle in the force he used to pop the windshield out. This without question, damaged the cowling, leaving it quite rippled. The technician, did point this out upon completion, but tried to claim it was already like that, and was a result of sun damage. I advised him, that I had washed the vehicle the night before, and NO, it was not like that.Upon calling Clear Cut to advise, I spoke to Manager Julie, who echoed that statement, and that she looked into the repair cost and that it would cost......me....$132 for the part, and that I would be responsible for the costs of repair. This was also echoed by my State Farm agent Brenda Espinoza. As I stated to both these individuals that I have security cameras around my property and they had captured the entire repair, and validated what I had stated to them.Subsequent claim, and demand for resolution has been made with State Farm, with the stipulation that Clear Cut NOT, be involved with the repair, other than financially, to State Farm. I would state at this point, that when the technician, showed up, I was quite leery about him, as he looked as though he just escaped from some prison yard, with tattoos all over his head and body, and a van that looked as though it was bought at an auto auction. I, however thought perhaps, looks could be deceiving, but was correct in my initial perception.In response to the owners reply, nice try, to save face, for your pathetic organization. #1 the damage caused by your employee was not there prior to his work done on my vehicle, I know this for a fact and without question. I take very good, inordinate care of my vehicles, property, and as my insurance provider knows, I am aware of any, issues thereof. #2, nice try, to deflect, your technicians incompetence, lazy, rushed work. I have a 1994 Jeep Grand Cherokee, that has no such wear and tear, sun damage to the cowling, as you would like to blame your technicians incompetence on. In fact I have had 3 windshields replaced on this vehicle in the 16 years I have owned this vehicle. I recently, in April of this year, let go of a 1989 Toyota, and had several windshields replaced on that vehicle as well, with no such damage, ever occurring, through the repairs or the sun. The bottom line, as I had aforementioned, I have crystal clear, digital video, from security cameras that surround the perimeter of my property, that captured the entire visit by your company, and said documentation is quite compelling and resolute. Said documentation, speaks for itself, and is without question. Perhaps, I shall utilize such, in subsequent legal action, as again, it is quite clear and resolute. As far as your companys offer, to repair the damage inflicted upon my vehicle, that is an outright fabrication.As I stated previously, your Manager Julie, quoted me the aforementioned cost, to me, for the cowling, and, that the property owner would be responsible for the repair(s), because State Farm, had declined (at that time) the claim for the damage, inflicted by your technician. State Farm advised me Wednesday, that they have not paid (and under the circumstances will probably not) your organization, for the work done by your company, and have an authorization, in process for the repair to be facilitated by our Honda dealership, This, as I was emphatic to State Farm, as I stated previously, that I in no way or form, would allow your organization to come near my property. As your organizations, ethics, integrity and competence had been clearly conveyed.
This place deserves a 5 star! There was a crack on my windshield. I called around to several auto glass repair businesses in the area, asked for their immediate availability. Julie at Clear Cut Glass set up an appointment right away, 20 minutes later I arrived to their shop, the crack on my windshield was repaired in less than an hour. Julie, thank you very much for booking an appointment for me on the day of the incident. I appreciate your hospitality & you. And, Thank You repair person, who took care of the crack promptly. I appreciate you too.
This place was great! Very friendly helpful people & the facility was clean & well air conditioned. When I dropped off my car for a windshield replacement they told me it would take a few hours, when I expressed my disappointment they immediately offered their loaner car to me so I could come back later!!! Thanks for the help I will definitely use you guys if needed in the future
They make it easy! Came right to my house, and handled everything without needing to leave my home office. The tech was friendly and informative. Hopefully I won’t have to replace another windshield any time soon, but if I do I’ll be using Clear Cut Glass again.
One guy came and replaced my windshield. He was fast. Didnt mess around. Tad came a couple hours later and did me windshield calibration. Hes so nice. He remembered me from my last windshield replacement.
I had my wind shield repaired today. Best experience and hassle free experience. From the office staff to Dan who came out to my job to replace my wind shield was fast and easy process. Thank you so much for everything
The technician came to my house to change my windshield. He was on time. He was very efficient and did a perfect job! I will definitely use Clear Cut Glass for my glass needs in the future!
My experience with Clear Cut Glass was wonderful. The communication with them was great, they were on time, quick, detailed oriented and they even reprogrammed the car cameras right away. I 100% recommend them.
I want to thank Jason and his crew for an outstanding install on my Cayenne. They mapped all of the diagnostics associated with the windshield, and some affected by the install, and got everything working perfectly on a complex setup. Realtor appreciated the personal attention to detail. Run, don’t walk, to this company for your glass concerns.
I would like to thank the Team at Clear Cut Glass for working so hard to correct a situation that they had little control of. The windshield in my truck was to be replaced with a new one, but the company that supplies them the windshield did not cut the glass to the proper length causing what I thought to big a huge deal. But Susan and Jason ensured me it will still be safe to drive and they will get this taken care of ASAP. Sure enough. They pulled it off and I’m a very happy customer. I can’t thank y’all enough and if you ever need any glass replaced, I highly recommend the team at Clear Cut Glass!
I want to thank Danny, one of the field technicians, for an outstanding install on our Toyota Highlander. He mapped all of the diagnostics associated with the windshield, and some affected by the install, recalibrated the cameras and got everything working perfectly. He arrived before the scheduled window of time and was finished within an hour - now that is service.
Technician was prompt. Installation went smooth and looks good. Would recommend.
They have been taking care of my glass needs for years. Work is always done professionally and the costumer service is great.
Kept me informed every step of the way. Quick and timely service. Friendly representatives. Thank you!
Nice, courteous and professional! Thank you for the great service!
I got another crack in my windshield and rather than remembering to call them to fix it, it reminded me of the terrible job they did and how they even broke a piece off my suv but didnt bother to say anything. They did a good job on one of our cars the first time they came out so had them come out again to do our Rogue, big mistake. I wont be calling them this time unfortunately even when they were recommended by my agent.
Very communicative and professionally executed. Would highly recommend!
Everyone I came in contact with at clear cut glass was very friendly and helpful. The technician was very careful at making sure everything was clean and polished and it looked great after he was done with the job.
Process was fast and painless! In my driveway and very friendly!
Clear cut glass came out at the time we scheduled and did the replacement of glass to my Mercedes and also calibrated my instruments of the vehicle so they would be in sink with the vehicle computer, this was so fantastic because I didn’t have to go to the Dealer for this, I thank you a lot Clear cut glass for doing the work all in one visit and have not had any issues, Great job!!!!
Very wonderful customer service from when I made the appointment to when my keys were handed back to me! Really very nice, friendly, helpful and informative. The windshield looks great. Totally awesome experience!
This company came highly recommended by my insurance. Im not driving much these days but the huge cracks on my windshield were right in my eyesight so better safe than sorry. Very convenient, they came right to me house. Called before to give me a heads up and were done in 30 minutes. It was also outside and contact less which is important these days. Great and efficient experience. Thank you!
My Jeep had a crack in the windshield that went from one side of the car to the other end. I worked with my insurance company to set up the glass company to change out the windshield altogether. They highly recommended Clear Cut Glass and I approved.Within the same week, Clear Cut Glass was at my home and installed my new windshield in less than 30 minutes (while I was in the middle of work meetings!) No hassle at all and the windshield looks amazing!
On saturday I broke my back window by a dumb mistake on my part. After a recommendation I reached out to the company that night and had a prompt phone call Monday morning before 9am to get things rolling. They employee I spoke to was very nice and professional. She laughed with me when I told her how I did it. She took all my info, got me a cash price but asked if she could call me back in about an hour to see about an appointment as well as to verify the price she gave me was the best. I got a call about an hour latter saying that a technician could come out to my place of work that same day and get the replacement done for me between 12 and 4. I heard from the tech when he was on his way at about 245ish and again when he was there and one last time when he was done. It took him all of about 25 mins to install the new window and was done by 330ish. I had a great experience all the way around with this company including the payment process and would recommend them to friends and family. Thank you to all who helped me with getting this fixed.
What a great experience! They were able to come to my house and replace my older vehicle windshield. I thought I was having to go to them. With having a little one and working alot of hours that was the best for me. They were very nice and respectful.
Great job. Very efficient!
I had to go to the shop to have my windshield replaced because my car needed to be calibrated. The staff was very pleasant and they were great at accommodating my schedule, both in scheduling and during the process. It turned out that there was a flaw in the glass (no fault of theirs) which meant it couldn’t be calibrated, but they did what was needed to fix it. They were so nice and kept me informed. I definitely recommend them.
I needed my windshield replaced and was directed to Clear Cut Glass by my insurance company. The service was great! The technician was on time for my appointment and the install didn’t take too long at all. If I need another windshield replaced I’ll be a return customer with this company. Thanks guys!
Terrible communication followed by arrogance. From the top down this place is unprofessional. I bet I get a response in less than 24 hours now tho. Go figure. Email text or phone. You did none of the above for weeks
Great customer service!This company does high quality work.
This is a great company. The scheduling of service was very easy. They worked with me to find a time and place that were convenient for me to replace my car windshield. The windshield they replaced is very nice and they performed the service quickly when they came over.
I had a great experience from the first phone call all the way to completed instillation of my windshield. Everyone was very professional and very friendly. All my questions were happily answered. They definitely have great customer service!
Always great service from Clear Cut Glass. I have had windshields replaced by them 3 times now. The technicians always arrive at the scheduled time. Their work is quick and efficient. They are extremely friendly. Everything is explained to you so you know just what you are getting. Materials used are high quality. I could not be happier with the service I have received from Clear Cut Glass.
Cracked windshield. My State Farm agent uses Clear Cut, and for good reason. The office staff answers the phone quickly, and answers your questions intelligently. Their field service technicians are on time and very professional. Great that they come to you, at your convenience. Overall great experience.
These professionals came out to my house and did this repair good and fast. This is the second time I needed a glass replacement. The first time was through another company and they didnt clean up all of the glass. There was pieces on the carpet and console. I was a happy customer.
I had the windshield removed and replaced from one vehicle, and repaired on another vehicle by Clear Cut. Dan did both jobs and was great! Both were done efficiently and super fast. Will definitely use them again in the future if necessary.
Clear Cut Glass is awesome and has installed 2 windshields for me. They come to your house when they say and do great work. Thanks again Clear Cut Glass!!
Best experience having a windshield replaced! Staff people are amazing and professional my car looks great Definitely recommend Clear Cut Glass 100%
It was great actually, tom was really nice,especially because he came out, found something jammed and couldnt do the window, so he had to come all the way out to me. Tom was super accommodating, he was really helpful with the whole virus-social distancing thing and the fact that my starter blew 2 days earlier. He was just great, the whole process even with its miniscule complication, was a breeze! I would absolutely keep going to you guys for all my window needs and Ive told a bunch of my friends about you guys too. Really great service. The reception lady i spoke with on the phone was also really nice to me even though i accidentally dodged her calls twice, oops.
Recommended by my insurance company. Everyone I spoke to oh, from the woman over the phone to the service tech was extremely helpful polite and professional. I was at work when the service tech came to me and didnt hear my phone ringing but was relieved that they had waited as long as they did for me to realize they were here. And I was super happy that the replacement windshield even had the F150 logo that came stock on the trucks windshield. Overall 5-star experience!
Awesome service and great quality of material and workmanship. The people in the office were so nice and thoughtful. The technician friendly and knowledgeable. Highly recommend this place.
Tyson is the best! Had to cancel on short notice but they still were able to replace my windscreen on my old T100. Looks new now, excellent work and professional staff at clear cut glass!
Terrific experience with Clear Cut Glass. Two vehicles windshields done in just over an hour. Professional and so friendly. Very happy with their work. On time. Used the same serviceman in 2016.
Tyson replaced my windshield on my Mazda CX-5 and also left a bottle of glass cleaner! That was such a nice surprise and great customer service. He was very prompt and everything looks great. Thank you again, I’m happy with the outcome.
They were absolutely amazing.Welcome with smiling face, cheerful stuffs and very helpful and quick. I felt like a friend.Thank you guys.
We have used Clear Cut Glass for windshields in our vehicles and for glass at our office and have always been very happy with the whole experience dealing with this company. Clear Cut Glass went above and beyond this time in working around a last minute schedule change I had to make. Thank you Danny for always being cheerful and professional even when the customer shows up late.
Due to Covid, the technician Tom called to let me know he was on his way, and that i did not need to come outside at all. He arrived as promised, and called me back when he was all finished with instructions. He was thorough, and in n out in about 30 minutes or so! Everything was perfect!!Thank you!
Clear Cut Glass was awesome! They were on time and quick, answered all our questions. Id use them again as well as recommend them to family and friends.
Great service. Quick turn around to call back and get scheduled. Tyson did a great job. Highly recommended
Our insurance company recommended we use Clear Cut Glass to replace the broken back windshield of our truck. From the time we called to schedule until the job was finished everyone was professional and very nice. Danny, who installed the windshield, was on time and very friendly. He even sent a request for our insurance to cover the tint on our window. We would use them again and would definitely recommend Clear Cut Glass.
Tyson service was great, always punctual over the phone and with the follow up as well. And Jesus, the guy who installed the glass, efficient, on time and educated. Great job, guys :)
Clear Cut did an excellent job on my windshield. They were quick and friendly making my appointment. Kept me posted on their arrival time. They were right on time. Very nice and polite. Did the job in a timely fashion and did a great job. Would definitely use them again!
Great service and knowledge from the technician. Came right to my work, took about an hour. They even re-programmed my camera for forward collision system. Glass appears to be of good quality. Highly recommend their services.
Technician communicated and was at my work early to install. Had it done quickly. Tech was respectful and did excellent work.
My window was shattered and part of the window frame dented, Clear Cut was out and fixed my window and covered the dent in a timely manner. The communication and friendliness was top notch! Highly recommend!
What a great company! They were courteous, friendly, and worked with me changing date of service and even where to find me. I kept making changes but they were very obliging. I would use them again.
Our Technician, Dennis, was timely, professional and provided quality work. Scheduling was easy. I’d recommend Clear Cut Glass to anyone needing auto class repairs or replacements.
I had broken my windshield on our Honda Pilot. They took time to find the last pilot factory windshield on the west coast and once they found it got me into their gilbert location. The window was installed quickly and all the necessary calibrations done expertly. Great work!!
Outstanding desk clerk and great service. Great location and excellant office.
Good experience working on my ford ranger. Easy to work with. Would recommend.
Professional, fast. These guys came to studio to fix my windshield. They were able to get my keys from my employee and take care of the situation while I was working. Would happily use them again!
Did a great window replacement on my company’s service van. I really like that they left me a can of window cleaner to clean the window. Very fast and professional
Jesus was prompt and meticulous. He came on a day it was poring rain and did a great job. I would recommend them !
Clear cut was exceptionally professional. They took great care of me and ordered parts that were needed for the windshield replacement. I would recommend them to anyone.
Clear Cut Glass is fantastic! My technician was friendly, professional, and did a great job. My experience was very stress-free and I would recommend this company!
The customer service was superb from the very first contact right through to completion of my replacement windshield. The tech that did the replacement was terrific as well. The entire process was very fast, simple and seamless. I highly recommend them!
Clear Cut Glass is the only glass company that I will allow to service my vehicles. I have known Jason, owner, for 13+ years and he and his staff are awesome. Thank you very much for all you do!
This is the second time we have used this company and they are amazing! Best prices by far. Fast and courteous service. If you need a new back door because your super smart kid threw a rock at it just to see what it would do, this is the place. We also had to buy a new windshield. Would use again!!
Very professional, friendly, communicative, and on time! Highly recommend!
Clear cut glass did a great job.They showed up on time. They were professional and curious.I would highly recommend them!
Excellent, friendly customer service. Being a busy Mom the company understood my time frames and kept each appointment. Cleaned my window replacements and after themselves. I lost my receipt and they were able to email me a copy within minutes. Thank you CCG!
Appointment made three days prior and received a call on inspection day stating the tech indicated my report of a dollar size impact on my windshield was not repairable and would not be coming to inspect. Why would a company make a decision to cancel at the last moment without looking at the windshield. My appointment was to inspect for repair and if unrepairable would recommend a full replacement which I was good with. This tech was not doing his job and was not about customer service. Why would an appointment be made and canceled at the last moment. Take my business elsewhere.
This company was great and did an excellent job on my car! I would recommend for reliable, efficient and friendly.
Company was quick to respond, made appointment time and did a fantastic job along with having a wonderful conversation with the guy that came out to do the work. Would use and recommend them again.
Great service from Clear Cut Glass. The appointment setter was courteous, and the technician arrived on time and to the right location, and Im happy with the work.
The quality of their work is poor, the process to complete the two mirrors took almost 2 months, the mirrors we received have several flaws, not to mention the glass they left all over my house causing my wife to slice her foot open and a piece of glass had to be removed. They inappropriately charged my credit card for the full amount after a manager called me saying my wifes foot was a little scratch. I highly recommend you stay away from this company, they dont stand behind their work and they dont value the safety of their customers.
I went from broken front window to fixed within hours. The team was helpful in walking me through the process. The owner is an honest guy with integrity and I am happy to give them my business.
The person that replaced my Jeep windshield corrected a mistake that another company had did a couple years ago. He was quick, professional, and informed me that they did not have a Mopar windshield but he could get one if I truly wished one in a few days. When asked the difference, there was none, I said replace it. He also showed me that they were the same. I really liked Clear Cut Glass better than my last company.
Clear Cut arrived on schedule. The technician was courteous and professional. He did exceptionally high quality work on a complex Installation of a windshield of our almost new SUV. Would definitely recommend their service
Received a call from Suzi on Monday, July 1st to schedule a windshield replacement for Wednesday, July 3rd from 2pm-5pm. On Tuesday, July 2nd at 10:10am she text message me to change the appointment to 8a-12p. I told her only if the appointment could be at 8am, because my son had a job interview at 9:30am. She text and said they were unable to make the appointment time, and if Monday at 8am worked better. I asked Suzi to call me and she never responded. I called the office at 3:30pm and she was gone for the day. I called the office today, July 8th and I was told no appointment was available, and they also said that I never responded to Suzi. I told the office person that Suzi was unprofessional for not calling me before leaving for the day, instead she sends a text so that there is no record of our conversation. If a company is going to cancel an appointment because the employees are leaving early, there should be a phone call made for rescheduling and not a text. Suzi has very poor customer service, and I do not feel good about using Clear Cut Glass. I will be speaking with our Broker who gives Clear Cut Glass high marks for customer service. Maybe Suzi can be trained to see the vision of the company and customer service training would be ideal.
I strongly recommend this company. The phone consultant was professional and very helpful. The service representative was on time and did a great job. I’ll call Clear Cut Glass again when more help is needed.
The service provider who came out to do my windshield (danny) actually took his time to stop and explain to me exactly how he was going to perform the removal and installation. I could actually tell that he cared about the quality of his work and am very pleased in the end result. This is a company I will defenintly be using in the future and would also recommend to anyone
Excellent service. They were able to accommodate an emergency situation and were communicative through the whole process.
The guy doing my glass was great, he had no problem with going to a different address because I forgot he was coming.
They were exceptial! Fast, courteous and very good workmanship. Tech explained everything he would be doing. I will call them again if I need to. Highly recommend.
One of the best customer service experiences Ive ever had, for any business. My insurance company recommended Clear Cut Glass to replace the cracked windshield in my car. They had to order the part from the dealer. I show up at their beautiful facility and find out the dealer sent the wrong part. I had planned on waiting in the lobby. But the staff called an Uber, gave me a gift card and I went to a nearby restaurant for lunch. When the car was done, they called an Uber to pick me up and bring me back to the office. Everyone was polite and professional and explained to me what was going on. I got a brief tutorial on why the windshield in my car took extra time to do it right. So far everything works just fine! I hope I never have to go there again, but if I do I know it will be a positive experience.
Could not have had a better experience with this company! Our insurance was not being cooperative with them and they stayed in communication with us consistently until it was all worked out. Super friendly staff👍🏻👍🏻👍🏻
Clear Cut Glass is the best company I have ever experienced for glass replacement on my work trucks. Danny is awesome and I request him every time!
The technician came to where I work to replace my windshield. Everything from the first call to the install to the followup call was seamless and flawless. Great company and employees! Thank you!
Very happy and pleased with the service provided by Clear Cut Glass. Fast, Reliable, will use again.
Jason is phenomenal and so personable. Everytime he comes into our office he’s so willing to answer any questions that we have. I’d recommend them to anyone who needed them!
I’ve been working with clear cut glass to remove windshield and they have amazing customer service. I highly recommend.
They did just what they were supposed to do. They showed up on time. They performed the work in a professional manner and they completed the job as scheduled. I just hope the trucks will quit spitting rocks at me.
Awesome service. Very happy customer, 100% +. Would recommend to anyone in need of their services.
One of the best experiences Ive had with getting my windshield replaced. From the time I called, to the time the windshield was completed was just an absolutely fantastic experience. Highly recommend.
Great service! They came to my work, were quick (only took 30 min!), and my new windshield is perfect.
Professional and quick! The tech was awesome and precise! I will use this company again! Thank you Clear Cut Glass!
Will not use in the future!! Customer service was great in the beginning but quickly went downhill when they were responsible for fixing their error. It’s a shame that a company contracted through our insurance has been such a headache.Office called on 5/10 to schedule, great experience.Technician replaced glass on 5/14.Windshield whistled for a few days, I was patient and waited to call to report it hoping the glue just needed time to settle. I called 5/18 to report the noise as it sounded like a beehive in my car. The office staff adviced they couldn’t repair it until 5/23, I called back and had it rescheduled for 5/21 as the noise is interfering with my day to day and is quite obnoxious.5/21 I get a phone call from the office telling me that the technician arrived, didn’t have my phone number and didn’t know where to locate me. They advised that they had called my husband but by the time he returned their call, the technician had left. I requested that the manager give me a call back. I waited an hour and a half and called her back. I advised that the office had called me two or three times and the technician had called me two times on 5/14, so I was at a loss on how they did not have my contact number. My husband confirmed they called him but was busy with work. Additionally, we are the only business at the address provided, therefore being unable to find me was not an excuse. To me this is very poor office management and a lazy technician not wanting to get out of his van.5/22 technician arrived and “repaired the problem”. I have yet to confirm that it is in fact fixed, but hope it is so that I do not have to deal with this company anymore.If you have an option, go elsewhere!!!
Very professional and fast. Replaced my windshield while I was at work and texted me when my car was ready.