My fiance & I were in your showroom last week, choosing our slab & looking at some tile for a backsplash.Throughout our process, of building our home, weve had a fair amount of luck w/ people; however weve had some real doozies too. One of the people we worked w/, at another company, really made us uncomfortable, feel less than & like we were a complete nuisance. We are very easy to get along w/ & dont feel like we are ask for anything out of the ordinary. B/c of this experience we have been a bit gun shy to go into new places, wondering how we will be treated.When we encountered & worked w/ Jillian she was fantastic. She was super personable, very informative, thorough w/ her explanations & seemed genuinely happy to be working w/ us. We do not like to complain when someone doesnt have good customer service instead like to compliment those that do. We were very pleased w/ our visit, due to Jillian & would definitely come back & tell others about our positive experience.I hope you will share w/ her how much of an asset she is to Triton.
Jillian Lynch is wonderful. She makes shopping here a very personable experience and gets the job done quickly. Have enjoyed working with her!!
It takes weeks to answer simple questions. After selling me a product that was missing parts, I now have to source the parts and pay for them myself.
Triton stone not only has an amazing selection of stone options but their customer service is fantastic. Elise patiently helped me sort through lots of options I loved to make my final selections, was super responsive and genuinely seemed excited about my project. Will definitely use Triton for any and all future stone needs!
Great store.
Elise was excellent to work with. Always kind and well mannered. I couldn’t of ask for better customer service. I wish I would of known about your all one stop place before I started this project! It would of made it so much more pleasant! I can’t praise Elise enough for all her help. Thanks again, DONNA Meadows
Great customer service. Extremely knowledgeable and patient. Ask for Elise, she is great to work with!
I am slowly renovating a home and have been to every store in the Richmond area that sells tile, this is hands down my favorite store based on customer service, price and options. The only downside is that you have to order and wait for your tile, but they can get their hands on anything and will price match off any internet price. If I remember correctly, they were much lower than half the price on subway tile than floor and décor. Definitely worth checking out. I also purchased a bathroom vanity off their showroom floor for $250, originally priced $2,200.
We recently visited Triton Stone to select countertop materials for our kitchen remodel. We were fortunate enough to make initial contact with Jennifer Guia. She walked us through the process, took lots of time with us, and shared her extensive knowledge of the materials with us. Yenifer was very pleasant and personable, making the process enjoyable. She shared our excitement about our project but in the process she did not engage in high pressure sales tactics. She understood our budget limitations and kept us focused in the appropriate price category. She was very effective in helping us narrow down our choices in this wonderland of stone slabs. I feel very fortunate that we had Yenifer to guide us through the process.
They are the Best.