I found everyone extremely polite, friendly and extremely helpful. The service manager made special effort to fit the required service into their busy schedule in order to accommodate me traveling through their town. The young mechanic was very efficient in completing the required repairs. Thanks

Great experience. Just returned to Gillette after an 11 year absence. Will definitely stick with Thunder Basin Ford!

It’s always a pleasant experience at this dealership from finance to sales to service. Quick and honest willing to work with you. Only place I have my 2020 f350 serviced

I can’t say enough good about this dealership. We we’re having a trailer brake controller emergency while traveling and Bill came to our rescue and got us on our way. Everyone there was friendly and helpful.

I bought a Ford Escape from here and it was the best experience I’ve had looking for cars. Marcus found me exactly what I was looking for and it was a very fair price. And the employees here seemed very honest and down to earth

They have been really great to me! Bill was more worried about the recall and warranty work getting done than I was. He even still managed to get my work done even when I had forgotten all about my appointment.

I loved the servicee writers but as always the way the dealer operates is substandard. I took my truck in for a fuel pump issue and it did have a full tank of fuel. I get it back and its a half tank fuel. They made the excuse that they have to drain fuel and its contaminated. Which is fine but that still doesnt mean you dont fill it back to full mark. They just rip you off. I willb file a complaint with Ford.

Just your typical car salesman who would rather sell you a car then to actually listen to what you need and then help you. They pretend to care as they steer you on the quickest path to buying a vehicle even if they don’t have the vehicle that fits your needs or your budget. Lastly, don’t think for a second that they’re going to let you go home and think about it. They need you to buy it now before you can realize that it’s not what you want.

Thunder Basin Ford is great to work with when it comes to customer service. The service department is very accommodating and works with my schedule to provide service for my Edge. I highly recommend Thunder Basin Ford for service.

Got our vehicle in promptly. Before starting work on it they got approval for repairs. Fixed it promptly and it runs great again. Great job!

Had my 2020 F350 Super Duty in for its first service recently, Tech team found that my 3rd rear cab brake light was not wired! Returned and had new assembly installed. Received first rate service from arriving to check out. Dealership continues to provide great Customer Service, keep up the great work!

The team at Thunder Basin Ford is excellent! This is a place that genuinely cares about the customer more than themselves. I bought an Expedition which was even delivered to me in Denver by one of the sales team (who then went to the airport and flew back to WY). If you buy or service your next car at Thunder Basin, you can rest easy knowing you’re in good hands.

Excellent experience. They go above and beyond to ensure youre satisfied with your purchase.

Friendly people and great deals!

During a out of state trip my F250 started shaking in the front end. I was on my way to the hospital to visit a family member. I stopped at Thunderbasin Ford in Gillette, WY. I was greeted by Bill and Sarah and was treated with respect and dignity. They listened to my concerns and immediately diagnosed the problem and told me they could get it fixed in less than an hour! They determined it was a problem with the steering dampening and was subject to a recall and repaired it for free. During my wait they provided a driver to take me and an elderly family member to lunch. On the way back to the dealership my family member’s oxygen machine’s battery died and we only had a vehicle charger with us. Sarah, bless her heart, let us sit in her personal vehicle so we could charge the machine. Once our vehicle was repaired they helped us get in it and back on our way to the hospital. This was the best interaction I have ever had at a car dealership. If you are ever in the area and need help or are looking to buy a vehicle, definitely choose Thunderbasin Ford. Ask for Bill or Sarah!!

Jack did an excellent job on arranging the purchase of my f350. The dealership got me in and out in a matter of a couple hours and gave me the trade value I asked for.

Great service, friendly people. I highly-rate the service department.

I recently had my vehicle in to have several things fixed on it. The service department was extremely helpful in letting me know exactly what was needed and what could wait. They answered all my questions and kept me informed of any changes. They were very friendly and easy to talk to which made the whole process a lot less stressful.

I like the staff however, when we brought our car in we dropped it off at 9 am so they could look at it and order needed parts by 1 pm to get them there the next day, well, that was the plan. We didnt get a call until 3:35 pm letting us know what was needed so they missed the order cut off of 1 pm so we had the car there an extra day to wait for parts. Not terrible but not the plan. One other thing is, it would have been nice for them to call us on the THIRD day to let us know if they got the parts and if it would be done that day but we had to call and were first told the parts werent in but then on a call back we were told they WERE in and it would be done that day. Bill in the service department was the most helpful and understanding and actually did pick me up so I could get the car so that was great service on his part!!!

Stopped in Gillette for 1 night on my way home to Wisconsin last week,when I went to leave the next morning my check engine light came on on my new F350.So I went over to Thunder BasinFord to get it checked out since I still had a 2 day drive.Sarah was absolutely wonderful working my vehicle in and answering my questions.Jake did a great job working on my truck and getting me back on the road.Everybody I came in contact with at the dealership was very friendly and asked if I needed anything.If I lived near Gillette they would absolutely be my choice for doing business with.Thanks again for getting me back on the road.Pat

We went to look at cars to get an idea of where we needed to be and what kind of car we wanted; the salesmen we dealt with were truly amazing and we ended up purchasing a 2020 Ford Explorer. Everyone from the salesmen to the finance guy was super helpful and extremely nice and made you feel right at home and at ease immediately. It was one of the best car shopping experiences we have ever had!

Have two negative reviews:1st review: I took my car in for a recall that was scheduled weeks in advance. Dropped car off on scheduled day@7am. Get a call @11am telling me the part was on back order and I needed to reschedule. Don’t you think they would have know the day before?. Funny. Call Ford in Rapid get recall scheduled again and recall part was not back ordered! McKie Ford fixed my recall! McKie Ford in Rapid will have MY recall business from now on!2nd review: I took my car in for some dash lights(ABS/Airbag/traction control). Lights come on when wet. Ford spent hours looking it over and found nothing! Take it Platinum, found and fixed the problem.

Jack and the Sales Manager went above and beyond to provide excellent service. They treated me with respect and courtesy. Love my 2020 F-350 and feel good about my buying experience; it was pressure free! Highly recommend shopping with Jack Colcas and Thunder Basin Ford.

I was visiting my family that lives in Gillette last weekend & every bell and whistle my Ford Escape went off? I called the Ford service department Friday morning & Bill was so kind especially when I said I was headed back to Colorado Sunday. I won’t forget him saying “We don’t have appointments open but we can’t have you out there not knowing what’s wrong. Bring it in, we will get you in.” And he did & Rodney was able to address my issue. Thank you again!

Very nice people! Took care of a few things for me just before a long trip back to Georgia. Very helpful. I’d definitely refer anyone.

Out of town breakdown! 95, Class C, E350 fuel pump went out. Once parts arrived, they got us back on the road to WA state fairly and thoroughly. While we waited for parts (a couple of days) - great hospitality from all staff. They treated us like old friends. Thank you Thunder Basin Ford!

Customer service and willingness to sale you a vehicle without all the ‘mind games’ typically experienced with purchasing a vehicle.Best vehicle purchase experience in my 50 plus years.

Driving through on vacation, had an engine light come on. Not only did they take care of us right away but couldnt have possibly been kinder or more caring! Left not only with a fixed car but also a host of ideas for out trip!

They worked with us at a moments notice, when we were trying to leave town. The service manager was very understanding and went out of his way to make it all come together!!!

Got charged 132 dollars for something I already told them was the problem and they said it was covered under extended warranty over the phone. ( they have my vehicle record on file because I purchased it new there) after it was all said and done they lied and charged me. Apparently it skipped my year. Should have listened to everyone who consistently said stay away. Bought several vehicles from them and will not do it again. There is a good reason all other dealers in the area are rated higher.

While filling fuel in Gillette noticed an oil leak in the valley coming from one of the high pressure oil hoses. Called Thunder Basin Ford to see if they could look at the problem. They were able to assist me right away and sent the technician Jake out to access the issue. It was over 90 degrees and engine was extremely hot. Jake found the problem it was a o ring leak on the high pressure oil line. He changed them while the engine was hot to get me back on the road. Exceptional work and repaired the problem with not the best conditions. Awesome job

Excellent service on my F-150. Highly recommend. Staff is very friendly.

The team at TBF was polite, professional, and quick to repair my SuperDuty...it’s my only vehicle. Was fixed the same day.....Am satisfied.

Thunder Basin Ford was very honest and straight forward to deal with. Im a believer in shopping local and these guys make it easy.

The staff were polite and friendly. They were able to accomplish the repair to my car in a very short time. The building was clean and tidy.

I was disappointed that the service attendant neglected to order the part needed for my scheduled appt. Also, they took 2 hrs to change my oil??Ill be returning to Mckie Ford in Rapid City.

Great service, we have purchased vehicles from Thunder Basin Ford for over 35 years!We are very pleased with their service.One problem we have encountered this time is the promise from Ford Motor Company of a cooler with the purchase of the F 150!!!

The experience of buying as car was excellentRobert Schulz took us to the right car after we gave him what we wantedlet us take it for a drivewas honest during the entire process that was very fastthe car is doing well and has already pulled one trailer without issuethis is the place to buy a car

I had such an amazing experience buying my vehicle! My salesman Shawn made the experience even better! I will definitely be back for my next vehicle!

Went to this location because they advertised a vehicle on their website but it was sold a few days prior. So I was baited in with false hope but I only found this out AFTER I gave the gentleman all my of info including my social security number. So since they had my info and I was already there I said whatever and told him what I wanted and he proceeded to try and upsell me what he thought I would want. I explained again what I wanted and I was met with the upsell of the newer body style which I dont like. I wanted a V8 and he kept pushing the V6 Turbo. I wanted big and reliable and he pushed a Ford Ranger at one point... Not once did any of the 3 reps I eventually talked to even listen to what I wanted. I went to another dealership and purchased a vehicle with cash because they actually listened to my want/needs and didnt try to sell me something that they thought I needed. When you try to pressure a US Army veteran of 10 years who has been shot at daily while deployed, it just doesnt work the way you want it to. Ill chalk it up to the fact that the salesman was new and had no knowledge of mechanics or any of the vehicles he was selling. If you get a salesperson who isnt desperate to make a sale and knows the vehicles, you will have a great experience and not waste your time (and theirs). That was not the case for me.

Great service! Couldn’t have been better.Jason Praus is the best. Customer Service, Vehicle Maintenance, Timeliness, Communication, all aspects of his Customer Management skills are Solid, Repeating, and Excellent.Runs a great operation. Not an easy job.He is a major reason why I keep coming back to TBF.Jason For President. :-) LOL

Fast service. I was traveling thru and requested a warranty item be serviced. Done within an hour.

Jason Lindhorst continues to knock it out of the park by providing excellent customer service!! Just purchased our 9th vehicle and experience top notch service AGAIN!!!! THANK YOU!!!!

Love my new 2019 Ford F-150Every one at Thunder basin Ford was great to work with

Made an appointment for a recall of the steering stabilizer weeks in advance the pickup set at dealership all day just to be told they did not have the parts to fix it.

The entire process of buying my truck was excellent. The price was right, and the entire staff was helpful and very professional. Highly recommend.

These guys and gals made us feel like our problem was theirs. Were from Oklahoma and had a electrical problem pulling our trailer. We called thunder basin late in the afternoon to see if we could get in. These folks got us in, we sat in the lounge with our Shepard. Everyone passing by spoke to us and made us feel important to their team. Exceptional team. Thanks to all.

Just purchased my new Platinum F-250 Super Duty and couldnt be happier! Mike George was amazing to work with and made the selection process enjoyable. He was very knowledgeable about the vehicles and explained things in great detail. From start to finish it was the best vehicle purchasing process Ive ever experienced. Big thanks to Mike George and Thunder Basin Ford!

My 2 year old car with 30,000 miles needed a few minor repairs. They told me I needed a new motor. Luckily its under warranty. Its been 2 and a half months and they still have my car. They wont get a hold of me, unless they are trying to sell me a new car, which btw are grossly overpriced. After replacing the motor they said it needed another new one because of the timing chain. Then they said it was fine and I could pick it up today. When I called to make sure they told me that they are replacing the fuel pump. Im not sure if Ill ever see my car again at this rate. This place is a joke, i should have taken it to Spearfish.

Quick and honest work. They did what was necessary and was fast. Thank you

The staff is so friendly and always helps me in time of need. I’ve been taking my truck there since I bought it there 7 years ago. I’ve never taken it anywhere else. Love them👍🏻

Had oil change done, as well as some programming. The service tech split oil all over the engine bay and did not make an effort to clean it. Reason why rating is a 3 star.

The intake staff in the service department did not stay on top of the part order as they should. Knowing that I was from out of town and needed to leave on a specific day they did not try to expidite the part order or follow up on it. They used COVID as their excuse but in fact the multiple times that I called to check on the part, there was no follow through by the staff unless I went in person and stood there waiting for a response. Very disappointing service.

Thank you so much for helping me out yesterday. The service department went out of their way to help me, with a dead battery at 5:15pm, thanks for staying and changing out my battery. You made a rough day end on good note. Thank you!!

Theyre usually good about getting me right in but this time i took the vehicle in for a repair that didnt have taken 2 hours. Now im looking at a week total b4 its done due to waiting on parts how does a shop get anything done if they have to special order even the most basic parts? Beginning to be rather disappointed. This used to be a good shop.

Since May 2019 the service of this place has grown increasingly worse. I liked this dealership in prior to that. Now they are terrible . From scheduling appointments, to the service people to the management who avoid customers and will not return a phone call.I will never return to this dealership and via social media and word of mouth I am warning others likewise.I will buy my next vehicle and have it taken care of with reputable dealers in Spearfish or Rapid City.

My wife and I had the best car buying experience at Thunder Basin Ford! Tarah and Stacie were so helpful and fun.I had already signed the papers on a new pickup. A transport pulled in with a pickup I fell in love with. It was not a problem. We just started over, and I drove it home.My wife got the car she wanted, and the colors match too!You are not a customer, you are a friend at this dealership!

I took my truck in for an oil change to our local Ford dealership in Gillette, WY because of their staff. I had such a great experience with Ford and their service lady Jennifer; when I took my work car in earlier this year, I had to go back. I called Jennifer in the service department and she was very friendly and got my truck on the schedule! I will continue to call Jenifer when my vehicles are in need of service ! I also want to note that both times I have been there, the mechanics have returned my car in its same condition, nice and clean (no stinky oil drips or dirty shoe marks), and my vehicle ready for the next 3,000 miles ! THANK YOU!

Helped these stranded out of towners get back on the road and save our vacation. Brenda was great to work with and so was the mechanic. Cant express how appreciative and grateful we are.

Awesome employees!

Sent My mom a Money Carlo scam in the mail (the one that says you win $1,000 by getting matching 777-777 but if you read the fine print you have to bring your winning card into the dealership for a chance to win which they claim is 1:30,000). Telling people they won money to lure them into your dealership. Shallow move Thunder Basin Ford.

As I grow older, I truly appreciate the value of relationships with those I choose to do business. Thunderbasin Ford has proven themselves to be honest and dependable over the 14 years I have bought vehicles from them and had those vehicles serviced. The people there make all the difference!

Stacy was AMAZING! Our brand new 2016 F150 broke down at Mount Rushmore while traveling across country. After calling every dealer within 150 miles, Stacy and her service team helped us manage through our crisis just in time for us to be back to our home in Oregon by Monday. If they werent 1500 miles away, we would purchase every vehicle there from here on out. Were very impressed and so thankful for their assistance.

Everytime I need anything or have any questions brittany Seymour answers them all and helps me with all my problems. Shes very professional and knowledgeable. I highly recommend calling her

Cant get anyone to return to me on a decision

Great service as usual. We only buy from Jason as he knows what we like and steers us in the right direction so we dont waste a lot of time.Thanks Jason I love my new 2016 Explorer

Was here the summer of 15. I gave them my info, and told them Im only looking. Not to run my credit. They promised they wouldnt! Checked my credit history today and guess what? These snakes ran it just to see if I would be approved. Very shady! Ill never return to this dealership again!

The receptionist provided awesome customer serice and after being in customer servive myself, she spoke perfectly, answered all my questions without skipping a beat! Great job!

Great service. Sales person didnt pressure me into anything and didnt beat around the bush about what I could and couldnt get financed. Service is very nice as well. They did a good job fixing any little issue I had.

Great friendly serviceDee was great to work with

Ive been a friend of Thunder Basin for many years, I bought first pickup in 1972. They had what I was looking for, and they made me a great deal, by understanding my needs and budget. Thanks

Many great equipment options in stock I had no problem finding a truck to fit my needs

The dealership treated me awesome and despite the weather got me into an awesome new truck. Myron is new to car sales but definitely has been one of the better salesman Ive dealt with. Ill be going back there for my next vehicle

I am more than satisfied with my car sales lady Terah and the Front Service Lady Jennifer. She goes out of her way constantly to accommodate my needs as I travel from another state to use Thunder Basin Ford in Gillette. She deserves a 5 star for sure.

Always good service!

Great service and attention to detail! Thanks for the great new Expedition!

I had an excellent experience at Thunder Basin Ford. Thank you for making the purchase of my truck easy and quick. Thank you Jason L for the continued over the top service!

I recently bought a Ford Ecosport thru Thunder Basin Ford. My salesman Jack Colcas was wonderful. He got me a great deal, on the vehicle I wanted. I would recommend Jack to anyone looking for a new vehicle.

They have coffee if you are going to wait for your car. I also have brought a car ftom them and like the service I get here every time I bring it into be serviced

Thank you service dept. and mechanics for getting this out of town girl in on Memorial Day weekend. You guys are amazing and much appreciated.

I love this place! Just went in for maintenance and it was nothing but professional. The ladies are friendly and knowledgeable. Great experience.

Just passing through. Have an issue with my Ford F 53 motorhome. Dont call these people. They dont do class A motorhomes. Didnt give a reason but referred me to someone else. But they couldnt help me either. They were backed up for 10 days. Dang..... Its hard to find good help.

Terrible. The lady that tried to sell me a truck didnt know the difference between an f150 lariat and an f150 stx. She had no idea anything about any of the trucks she had me look at. She kept saying its so pretty, but couldnt answer very basic questions like, what does this button do? Learn about the product youre trying to push, lady. That being said I had to find them myself, they didnt take me to see a single one. I had to dig through them, after telling them numerous times what I wanted. Things got way worse, but Im not gonna ramble. They tried to sell me a 2016 dodge ram 1500 for 43000. I got one a whites energy for 37000. They also offered me 1000 lower on my trade in than whites did. Honestly it felt like they didnt want to do business with me. I left the dealership feeling very disappointed.

I’ve taken my car in for different things twice now. The first I had a hole in my tire and they told me it just needed air, I had filled it up 6 times. Took it to Big Horn tire and there was a hole it that needed patched. The second time I needed my oil changed and my car makes a high pitched ring noise and shakes when stopped. They changed the oil but didn’t do anything about the ring and not a day later my horn broke and is now extremely high pitched. Not super impressed and will not be buying local for the convenience again due to service.

A bunch of BS. They sold my girlfriend a car 4 times its worth. They sold her an SUV for 14,000 when the cars value is only around 3500-4000, when sold by a legitament dealer, or 2500 dollar value from any private sale.I think Ive seen better value in purchasing a used rain coat.

Everytime I take my car in for something they manage to break something else in the process. The salesman who sold me my car was very rude and told me I couldnt afford the car in the first place. Ill go out of town to a different dealer for any other needs.

Service could not have been better. While traveling through wyoming had a water pump go out. limped into the dealership late thursday. They gave me a loner car without asking. The car was repaired and ready for pickup by noon the next day . Even the repair costs were reasonable. It was great. My only regret is that things happened so fast I forget to ask for names of those who provided the services. Thanks everyone involved.

They twisted my words to make it seem like I told them I needed cheap and fast labor to install a cadilac converter. When the person in service just had told me a price and said this is between us to make it seem like he threw me a nice deal. Two days later picked up my truck and didnt notice till a day after that they did a bad job on the welding pin holes and evrything. Well called them to talk about it and pretty much they just told me they will not do nothing about it because i said i needed it fast and cheap, when i had only asked if it could be done before certain date and he said sure its just a one day thing . And aslo blamed it on some rusting parts but clerly thoes two parts they welded together look fine to me but not the welding.

Great service was in & out - they did a great job... Will be back

I sent an email to the GM on Aug. 8th. No response.Good afternoon,I was reading reviews and noticed most issues with service were directed to contact you.My husband and I moved to Wyoming on July 21st. We noticed your dealership on our trips around town and stopped in I believe on Monday, July 22nd. We both had some issues with our vehicles, so we stopped in and made an appointment to bring them both back in for service on Wednesday, Aug. 7th. Thats the earliest available appointment.We brought my husbands truck in the night of Aug. 6th. His vehicle was not entered into the system for service on Aug. 7th. I drove my vehicle in before work for my scheduled service and was told my vehicle wasnt even entered into the system for service. I was told that they were short handed and would not even be able to work on it at all. So, I asked if I could drop it off that evening and take my husbands truck home and they can work on it today (Aug. 8th).I called around 1:50pm today to find out the status of my vehicle and when it would be ready. I was told it hasnt even been looked at and she had no idea when it will even be ready. I took that as longer than a day.Im very disappointed with the service we are getting from your dealership. We scheduled our service appointments in more than enough time by no choice of our own. We were told that Aug. 7th was the soonest we could get in. It is disappointing to be told our vehicles were not even on the service list for an appointment we made several weeks ahead of time. It is also concerning to be told that she has no idea when my vehicle will be ready implying it could take a long time to get to it.So, rather than go online and bash your company. I would like to know if this is common practice for your dealership or if you are even aware of the issues with your service department. Im also concerned about what my repairs are going to cost me considering most mechanics call prior to work and give an estimate. That was not even possible with your service department nor was it a consideration until I brought it up.Again, I just wanted to make you aware of the problems weve experienced with your service department.UPDATE still no word from the GM. I called yesterday (Aug 12th) to find out how long it was going to take for the part to come in and the repairs to be made. I was told the part would be in on Tuesday August 13th. I called during my lunch hour today and I was told that my part was on backorder and theyre not sure why I was told it would be in today.Not impressed with this dealership at all.

I bought a car from them thinking that a dealership would inspect there vehicles better then these other used car places. Less then a month of having my vehicle I had to take it in to get serviced. It has a few issues the biggest one is the steering because it needs bolts because the steering could go out at anytime, the weather stripping by the door has come off and it needs latches for the door because the door won’t open. All these together means I will be spending over a thousand to fix it after I just got it. I’ve been without a car two days in the middle of packing and trying to get ready for a move this has really slowed my progress down since now I can’t do nothing.being a single mom means your kiddos depend solely on you and now thanks to this mess I’m losing valuable time. I’ve already called numerous times and after a bit I get tired of hearing myself talk.i really feel the steering wheel issue is something that should have been inspected before they sold the car.all this time it could’ve gone out. I am annoyed being without a car at such a crucial time. It’s to the point u can’t trust anyone selling a car🧐

Always easy to access, the work is always top notch, price is fair and transparent. Highest recommendation.

I needed some warranty work done on my truck. Took it in on Monday to figure out what was going on. They got my part and work was finished on Wednesday. Im very pleased wish how quickly everything was handled. Thanks TBF service and parts team.

I ordered a part to my car that no where else in town did not have for me even though I was not a current customer with them. They order the parts needed if they do not have it in store, and do their best to work with the customers.

Excellent customer service and very good work

Great People. Great Place. Honest and easy to work with, will be back for other vehicle purchases in the future!!

Love the people at thunderbasin ford!

Went there today to look at a car and the lady wanted all this information. She wanted to run our credit before we could test drive the car and we told her no we are just looking for now and she said sorry we can’t help you.

We came to Gillette for the NHSRA National Finals Rodeo. Our truck was having some issues on the way, which needed to be addressed right away, so that we could haul our horses safely. Although they had a tight schedule, Thunderbasin Ford found the time to assess and fix our truck in a very timely manner. The service department- especially Jennifer, were very helpful and professional.

Excellent people very friendly will bend over backwards to help get you into something nice and affordable