Walked in due to a flat tire. They told me that they typically only take appointments on Saturdays because there is only 2 techs. After talking about it for a minute or 2 they ultimately decided to knock it out and fullfilled our warranty. Would highly recommend these guys. Couldnt be happier with their quick service and willingness to help even tho they were booked and super busy. Thank you guys for your help!! We need more people in this country like the two of you! Dan the store Manager and Matthew you guys are awesome!
Traveling through town and needed a quart of oil. Went to Midas and they very generously filled my oil at no charge!
My engine blew outside of Gillette and was towed to this shop. I could write a book on how well they took care of us! We were on a trip from Wisconsin to Yellowstone. Dan and his crew treated us like family I’m forever grateful for having them on my family side with dealing with our insurance and suv problems. They replaced the whole engine along with a few other issues. I would 1000% recommend them! I made it back without any engine issues. They know what they are doing! My only problem was MSP airport wouldn’t let me bring them more cheese from Wisconsin lol. It’s rare to find that kind of service anywhere! Thanks again everyone at Midas!
They were awesome. They didnt get but half of it fixed, and broke their vice. and didnt charge as nothing because they didnt get it completely fixed but it worked and thats what counts.
I recommend this Midas to everyone I know in Gillette who needs car help. I specifically recommend asking for Mark Franklin. I have never met a better mechanic. He is kind, incredibly helpful, good at explaining, has your best interest in mind, gives the best quality, and cares for your wallet. They have done multiple services for me, from plenty of basic maintenance to complex repairs and I have always had an amazing smooth experience. I highly recommend this Midas any day of the week. Brendan at the front desk was always helpful as well. They seem to always care about detail, quality work, and a good price. Go and ask for Mark and you wont regret it. It is where I will go as long as I am in town.
Technician Matt was great with my car. He took his time to make sure my chrome rims didnt get scratched and that everything was perfectly on and balanced. Brandon the store manager was great helping me get tires ordered and just taking care of my needs as a customer. Great job!!
We thought our brakes went out and they fit us in to check things over. They even stayed after because they closed at five. Seriously the nicest gentlemen around to make sure we got home safely. We appreciated you, so much!
Excellent service, fair pricing, and very willing to help get the job done. Thank you Dan for your efforts.
Mason & Matt & team are the reason for these 5 Stars. Secondary was the service. 2005 Ford Focus is 16 years old but engine runs so I bought it for $200.00 ! Rancher literally hauled calves in it. Spent $213.00 detailing the insides phew. Now looks & smells new ! But what about whats underneath. They looked at everything and gave me a list and helped me prioritize what needs to be fixed or Serviced First. Surprisingly its just maintenance that was never really done there is nothing major. I will start with the first priority and let them handle it until my project car is done and then I will have paid Midas for my peace of mind when I drive this car to the top of the mountains and down the steep slopes. Engine mounts, struts and shock absorbers, brake shoes and brake Pistons. Power steering flush and engine oil flush and coolant flush and last, brake flush. A stabilizer bar and a few other odds and ends and I will have my midlife crisis car. This car is exactly like my very first brand new car. It brought back memories and for $200, I could not go wrong. You wouldnt think a 2005 Ford Focus ZX3 would be anybodys trophy car or midlife crisis car but for me it is. I went in and explained that and told them I wanted to purchase, peace of mind, because this car and I will be in the mountains going up and down those steep slopes and Im going to pay for the Peace of Mind knowing I can get up the mountain & back down and thats what I got. Ive been around the World 4 1/2 times including The Northern Artic & Antarctica and every place in between and now its time to see the mountains of Sheridan and Wyoming. I am 62 years old and have owned 16 Vehicles so far all of them were purchased used except the 2005 Ford Focus and a Mercedes Smart Car. You might save yourself a local garage mechanic might be cheaper and that could be true. I have to look at the bigger picture because I travel everywhere and that local garage mechanic cannot follow me around but Midas is everywhere its a National Chain. There are products that have a limited lifetime warranty at Midas so almost anywhere I go not far away theres a MIDAS so if anything goes wrong Ive got that warranty. If they charge just a little more than the local garage mechanic then its worth it cause not only did I purchase a limited lifetime warranty product and great service but I also purchased PEACE-OF-MIND. Its exactly like when you purchase a monitored home burglar and fire alarm system. Every time you turn it on and leave for work or extended vacation you have the Peace of Mind knowing that if anything goes wrong the company that monitors the burglar and fire alarm will call Fire Department or local authorities to get help and then notify you as to whats going on while you are away from home. As for as my Car is concerned Midas National Chain & Sheridan Midas are my PEACE-OF-MIND. Ill pay just a little more for that !
They are the best value for quality repair and certified mechanics are well prepared for exspectial service thank you midas
Took my truck in to have it looked at. The employees who help me and called me every step of the way were excellent and explained everything clearly. At the end I was extremely satisfied and will go back.
Came here for some minor car issues and left completely and utterly satisfied. Although the issues were small, we were treated with so much kindness and respect from the manager and staff. I dont think we could ever have a bad experience here. Thank you Brendon and Midas for your great customer service!!!!
It was done in a very timely manner. Very professional and very helpful.
I cant say enough. Im from out of town and they got me in without an appointment and took care of my issue really fast. The crew was friendly and accommodating to my situation.
I had several systems evaluated (including brakes), and was provided transportation while the vehicle was in the shop. I found Brendon and his whole crew to be clear in communication, professional in thier work, and honest. I will be going back in the future and am highly recommending them.
Love this place. This is where we go for all our car needs and I know it will come out top of the line with no issue. Brendan is who we usually talk to and I think hes a great manager.
Awsome food, quick service and cold beer.
Not the best location. Taken 2 vehicles here for maintenance. Brakes on 4 tires cost me $1600. We took my girlfriends car for replacement of battery and oil change and he called back and said $500! I said WTF!?Anyways took my own battery there and they did labor. It ended up costing only $250 for labor which was a bit hard and the oil change. Still felt ripped off and won’t go back though.
Best shop in town by far. Theyve fixed all of my mess ups from other shops, I definitely cant give one complaint. Owners are super sweet and friendly. If youre looking for some quick and beneficial work, Brendon is your guy.
Great service! Great people!
This place saved our trip. Had my brakes go out on a cross country drive. Called many places but none could get me in same day. Midas had the parts in stock and was able to get the service performed same day. I think all told new rotors and brakes took less than 2 hours. Friendly, professional service! Thanks Midas!
I went into Midas for new tires and brakes, and they did a fantastic job. Haven’t had an issue with my brakes since, and they gave me a great price for 4 new tires. The staff is friendly and goes above and beyond to provide your car with the best care. I will only give Midas my business from now on!
Made an appointment online on the weekend when I knew they werent open. Said online theyd respond within 30 minutes of operating hours thru phone text or online email. Nothing ever happened. Dont expect last minute business.
As always the guys did great. Been going to them for ten years, with all kinds of repairs and maintenance on my cars. Yesterday they replaced my battery and alternator on my car, which was not an easy task. So a big thanks again for getting me back on the road.
I love this place, very kind people. Brendon Smith stands out to me most, very hard working individual, very respectful young man. Im a usual customer at the establishment, and i love the service provided.
Took my car in for an oil change. Was done quickly and efficiently. Brendan was very helpful and helped me with information regarding a few issues with my car and how to resolve those issues.
Best prices around for our catalytic converter for our tundra truck. Much cheaper then dealers quoted us. Great service and friendly. Thank you.
This place is absolutely sucks and I would not recommend it to anyone. The owner is very unprofessional and a compulsive liar!
Thanks...Great job on my truck. Owners went out of their way to help get my truck into the shop and get it fixed at way less cost than the dealership quoted. Thanks Again for the professional assistance!
They get their jobs done and quickly staff was marvelous in explaining things to me
Excellent service, very friendly, reasonably priced! I love my snow tires and feel much safer in my car. I LOVED their “shop dogs!” Thank you!
Great job on the my truck, great job, quick and caring about the job they do and for that I thank you very much
Great people running a hard-working, dependable, and caring business. Each time I have had car issues, (or even just want a thourough service check) they take care of me and give me the best prices in the area.I was recently in to look at pricing for the snow tires. I had been into 4 other shops in town checking pricing. The front office staff was extremely friendly and helpful. They gave me a great price and threw in a free maintenance check!They never try to run up prices. It is obvious that the staff attruly care about the safety and reliability of the vehicles their customers are driving.I will ALWAYS give Midas my business. Too many places around town have forgotten about the hometown care that we need to bring back to our small corner of Wyoming.
Awesome place! Went in and talked to Brendon about getting my air conditioning looked at on my car and he was super friendly and able to get my car in quick and it get it looked at.
Fast and courteous service very knowledgeable
Misleading? I went in to have a full service oil-change. I let them know my truck died earlier that day and I had to get it jumped. I asked if they could check my battery. Got a call later that day letting me know that my alternator was shot and my battery needed to be replaced. This was all going to cost me $500+! I asked why so much and they gave me the work detail to include a new alternator for $180 (parts) plus $130 in labor. I called two other stores on the sale price for the alternator and they both stated the selling price was $99. WOW! a 80% markup?But wait theres more! I took my so called shot alternator and drove it over to Auto-zone, got it tested and guess what? Alternator was just fine but my battery did indeed need to be replaced. I installed my new battery and everything is working well. Pretty interesting how a simple oil-change turned into a possible $500 repair that was completely unnecessary.I understand cars can be difficult to figure out but in this case a autozone guy figured it out before a mechanic from Midas... I wont be going back to Midas anytime soon.
Every time I look for a good deal. These guys are at the very bottom of the list. I know places that will do the job a lot better for 3 times less then Midas.
Called and asked for a alighnment, when I asked they wouldn’t let me talk to the manager, after I had been blatantly disrespected by a employee saying he could help me and he was gonna send someone to track me down. Very disappointed with the service, also talked to another guy I knew who also called today and got a appointment when the employee said they were booked out for 3 weeks. Very very disappointed and would not recommend this place to anyone!!!!!!
I walked in on Tuesday and was instantly told that the next available appointment time to have my car looked at, would be for the following Monday at 8 am. Puzzled, I confirmed ...Memorial Day?....Yes! responded the overconfident attendant.So, come Memorial Monday I drove into town. 8 am...doors are locked, phone calls unanswered....9 am, 10 am, 11 am, the same....The shop was closed for the holiday but no one had the decency to call in advance and notify their mistakenly scheduled customers, myself included.The next morning I called right at opening time to inquire if it would be possible to bring my car in sometime during the day....(since I was inconvenienced, stood up, drove at the crack of dawn on a holiday, etc)....but I was greeted with total dismissiveness and inconsideration !!!....I was rudely told by a manager that they were booked all day and that it was very unlikely that they made the scheduling error!!!.....No apologies whatsoever....as a matter of fact, not even a trace of responsibility acceptance!!!To the overconfident attendant that scheduled me, the clueless manager that answered my call and the owner of the shop, I offer you the correct spelling of a few vital words:CUSTOMER SERVICE, COURTESY and ACCOUNTABILITY
Friendly and professional help, great job Midas 👍👍👍🐻
Went in to get oil leak fixed. They charged $750 to replace the oil pan gasket. When I got the tuck back, oil was still leaking. I took it back to Midas. They said fixing an oil leak can cause it to leak other places. They said it would be another $350 to fix the new leak. I reluctantly agreed saying that it better not leak when you are finished with it this time. They said they no longer want to work on this truck. When I got an oil change at another place, they said the oil pan gasket needs replaced. I brought the truck back and said you didnt replace the oil pan gasket. The guy at the counter said I watched them change it, your truck is a piece of ####, you shouldnt be spending money to fix that thing.I wont be back and wouldnt recommend this place to anyone. I wish I read some of these other reviews first.The response below is not even from the owner. It is from midas Consumer Relations team.
Knowledgeable, friendly.. Good Work done !!
Went by at 5 pm to have 4 tires put on and balanced and they were already closed. Not good business in my opinion if you say your open until 6 then when shut your doors before 5.
Great service very friendly people and the 2 German Shorthairs are very nice shop dogs !!!
I took my truck in to have the front rotors fixed. Seemed real friendly and got my truck in right away. Although when I picked up the truck they told me that the back brakes were out of alignment, so they adjusted them. After driving away I heard a grinding noise coming from the rear brakes.I took the truck back in and they said that they fixed it, well again driving away the grinding noise was worse than it was the first time. So, again I took it back a demanded it to be done correctly. The guy at the front desk admitted that he should have done it correctly the first time but caught himself saying it and changed the subject.So, all in all took the truck in for the front brakes and left three times with having to spend the money to have all new brakes put on, when the rear brakes were fine to begin with. I feel that I was scammed into buying new rear brakes.I wouldnt refer anyone I know to these con artists.
Midas in Gillette is the place to go. They are quick, professional, and honest. Highly recommend!
Knowledge and expertise of mechanic, rates very reasonable
They have treated me so good, they explain everything, they go above and beyond, they are not pushy. Pricing is comparable, however, you get way more for the price through customer service.
Helpful staff. Quick service. Reasonable pricing.
Brad is awesome. We have used them many times.
Great service. Honest reasonable prices..treated us fairly.
Have been going to this location for 15 years. Prices for services are set in the computer so they’re the same for everyone and capped even if it takes them longer. They have fixed things that should have required expensive replacement, and have occasionally done things for free. Good honest people.
Ive taken all my vehicles here for years and have had great service and results thankyou
Good and honest shop 👍
Got me in and out fast
Absolutely terrible service I was calling around to compare prices on an alignment and I called Midas and talk to Steve and he hung up on me several times and was threatening me to send someone to my house because I asked for an alignment check!!!! Never go here for your vehicles service very untrust worthy and disrespectful!!
Never been unhappy with the SERVICE and they call you before THEY do the work so you KNOW THE PROBLEM....VERY SATISFIED
My wife took her car here for an alignment and was told the car needed 3 wheel bearings to tune of $1,200.00 or alignment was useless. She called me we took car to professional mechanic who laughed and said they just saw woman to take money from.Midas will never get one cent of my business again.
Total rip offs paid for Rancho Monroes
Awesome place
Stopped by on my cross country road trip and asked for them to check tires and oil. Manager did it since all the garages were full