This was the best experience Ive had working with Verizon wireless or one of their premium retailers. Ive had very poor experiences in the past at other stores with representatives that did not care for the customer or their work. Matt was respectful, attentive, and helped me to understand all of my options and possible discounts. He helped me set up a new Pixel 6 pro and held my trade-in phone at the store overnight for me to ensure everything was transferred. I was so thankful for this as my authenticators and texts didnt transfer. He followed through the day after and ensured I received everything and gave me time and help in finalizing my upgrade. Thank you so much for hiring and retaining great employees during this tough time in the work market! Matt was really an outstanding representative for the company with a great amount of product and procedure knowledge. I will be returning to this store anytime I have business to bring to Verizon.

The manager at this location, Jake W. is outstanding. He was so friendly, knowledgeable and helped me save some money on my plan!

Matt did a great job helping this “old school gal” customer. Very helpful and patient.

I came into the store with my Father who has come to this location for many years due to his positive and enjoyable experiences. We came into the store together for him to upgrade his phone.Chrisanta helped us and from the very get go was so incredibly kind, patient, knowledgeable and even had a great sense of humor with us (my Father can be a little overload On the Dad joker lol)However Chrisanta was so helpful, gave my father her attention and provided authentic and genuine recommendations that best fit his needs. She was also very calm and took her time with us even setting my Fathers iCloud up.Truly she was so great. Thank you Chrisanta! Your positive energy and heart were so inspiring!Verizon you better do something good for yourself and promote this young lady like ASAP.

I received the Apple Watch series 6 for Christmas and needed help setting up the Store employees were very polite and helpful

Amazing customer service! Had an issue with a phone screen protector and they resolved the problem quickly and professionally.

When we got there the guy told me he could attend us and to come back on Monday when I told him that I was going to a different store he said that it was fine and he would help us but he didn’t treat us with respect after that he went to the back and told me that he could proceed

I didn’t have to wait long. The service tech fixed part of the problem but didn’t have two things I needed. I drove out of my way 30 miles and expected to be able to resolve the issue. Came to another store with 10 people waiting outside.😞😞

Came in to upgrade my iPhone SE to a iPhone 11 Pro Max. One person on the floor working with a customer asked me what I needed, I told him I wanted to upgrade my phone, he told me will be a minute and continued helping the customer, which was fine. Then another customer came in and he starts helping her so I left. Ill spend the $1,000+ at a store with better customer service. Waste of my time.

Felipe was amazing and detailed about phone services we are very happy. Customer service was amazing.

The service I got at this store was very good. Very knowledgeable about the phones and about my plan. They were very patient they did not rush me or rush the process. Most important the were very respectful. I highly recommend anyone in the Gilbert area to go to this store.

This store is way better than any other stores a been to and blows corporate out of the water . This has to be the best location Philippe was amazing

Felipe is the best he knows lots of knowledge on all the products and can get you everything you need while trying to keep your bill low. Can get busy but just be patient. They will get you takin care of. We went in later in the day didnt wait more than 20 mins.

Employees were polite but not in any way helpful. We have shopped at this location for years and will be looking for a different service to take our business to. The Company has changed their policy several times without alerting us. This store has definitely gone down hill over the years. We used to love working with them.

Dont even waste your time, just deal with corporate. Most of there employees cant even do a simple return, or exchange. Horrible experience ALL I wanted was a upgrade and went from store to store to get my Samsung s10+. I wish the store in Tempe had it because Trey was very informative and helpful on were I can get my phone that day. But ended up being a waste due to incompetents. Ridiculous.

Felipe was very helpful and went above and beyond helping us with our new phones and setting up Sirius XM radio. We never had better customer service.

Switched over to Verizon from sprint. The girls were super nice, patient and even worked around my mom and Is budgets. They answered our questions well and even set us up in any way they could to ensure we got what worked for us. I am glad i switched and i am more than happy with the customer service provided and the service is a win.

I have been a Verizon customer for years...Richie not only helped me with setting up my new phone, he was super friendly and answered all of my questions. The other really important part of his service: follow up. He made very sure I knew I could easily contact him/store with any further issues. I highly recommend this store!

Felipe jr is truly a gift! He helped me and didnt push anything! I will definitely be back!SincerelyK Scherek

THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECIEVED. Incompetent? Thats an understatement. Was only with the company for 10 months and nothing but bad news from the start. Phone started acting up after the 15 day grace period, and they would do nothing to replace it..... Fast forward to now, trying to leave the POS company, I go to buyout the rest of my phone so I can release my number to a new carrier. The grown children working there were terrible. Telling my brother and I just to call customer support to cancel everything, because they were soon busy with none else in the store. So we leave within the 47 seconds of us being there, and go home to start this process for the third time that day. The online rep told us that everything could be done in store and waited on the phone the entire time to make sure these so called employees would just do the job they are paid to do. I have been waiting a WEEK for a new phone and carrier, but due to the lack of caring about their jobs or really helping anyone was not a priority at all. So I have to wait 3 MORE business days for my phone(Its Friday by the way)for these idiots to actually release my number this time. DO NOT EVER GO TO THIS LOCATION. AND DONT BE FOOLED GO WIRELESS VERIZON IS NOT THE SAME AS VERIZON. Hope this helps people out in the future.

New Management!! I have been going to this location for many years. I was never impressed with the service I have recieved but the location was good and not to busy. But today was a different story. Jaguar helped me today and my experience today was AMAZING!!! He was helpful and all my questions were answered. Most important to me was that he actually really wanted to help me. If you have gone to this location before and werent happy give them a try again. Very HAPPY customer!!

If I could give this location and company zero stars, I absolutely would. 90% of the people who work here are entirely unhelpful and rather unknowledgeable about how to get things done, typically insisting that you figure everything out yourself. If you want a phone that isnt a brand new model, GOOD LUCK, they most likely wont have it in stock. Save yourself the future frustration and go to a regular Verizon store, NOT a Go Wireless store.

My husband took my old phone over to replace it and came home with a new smart phone. Ron said that Eli was the sales rep. and that Eli was very patient with him, my husband and I still have the flip phones are not to fast to pick up on the new phones. I want to thank Eli for the help and I am sure we will be seeing a lot more of him in the future. Great store.

Not enough staff, one person on duty. Didnt have hours to wait for my turn.

The young woman who waited on me seemed bothered that i had so many questions. I got the impression she was doing me a favor to talk to me. I would never go back to this store.

I bought my last 2 phones there, and Ive always had excellent service. I have gone in numerous times just for Tech Support, and they are always willing to help me and spend time explaining things. Everyone has been wonderful at this store. Candy

We thank you for Philippi he has done a great job spent a lot of time without his help we would be in serious trouble thank you for a great job.

My son and I went in on Sat, had a million questions and took up about 2 hours of an employees time . His name was Avery, he has an impeccable attitude and stayed focused on explaining everything . Was extremely patient and was super knowledgeable. I would have to say the customer service we got from him was even better than Starbucks. We will definitely continue to go there any time we have questions.

My Verizon experience was fantastic. Both Felecia and Alexis were very helpful with what I needed done. Their customer service and never give up attitudes were great. They definitely went above and beyond. I would highly recommend this store to all of my friends and family. If I ever need anything done with my Verizon account I now know who to go to.

Cassie was so helpful with everything I needed today! I had some issues with Verizon tech support and didnt think Verizon could help me out and she just made everything so easy and really gave me a sense of relief. I was able to get a new phone in such a short amount of time! She definitely restored my faith in Verizon.

Phillipe &Crisanta did an excellent job on my new phone changeover. Excellent !B.Bernal

Josh and his staff do an amazing job! This store gives fast and efficient service. It is a great experience because they will sit down with you and simplify the process and make sure you are on the right plan and have products that simplify your life. Theyve also got great products like smart car and smart home solutions. One stop shop!!

I came in with a defective phone and Kim quickly helped me figure out options to upgrade because insurance wasnt covering it. He talked me through the price differences and bundles from the edge program and a regular 2 yr contract. He made everything simple and a smooth process with transferring devices and set me up in a timely fashion to be ready and set for my phone. He also put my accessories on there as well and made sure I understood everything and was satisfied before I left, definitely recommend this store to anyone in the Gilbert area.

I went it to this store looking to get rid of my old Motorola phone and finally switch to an iPhone, once starting the process with “Felipe” I found him very friendly and knowledgeable, he said and did everything right so I thought....telling me the iPhone 11was $29.16 per month for 2 years, but that he could get it too me for $20.00 a month wow great, I even called my wife on my motoz to see what she thought and stating to “Felipe” now that’s $240 per year and $480 for 2 years for the phone correct which “Felipe “ replied “yes” wow let’s do it what ever magic “Felipe “ was doing sounded good.....next I said what was my motoz worth on a trade in? We could give you $30 for it, sounds ok I thought, but it was a Motorola, next well how much for a screen $40 one time replacement or $60 for lifetime replacement, sure let’s do the replacement for lifetime.well now how much for insurance on the phone? “Felipe “ said it’s $17 per month but we can do it for$6.85 wow more Magic” why not let’s do it. Once I paid for my extras $219.51 I was happy and left the store with my iPhone 11 that has two lenses.... getting home I looked at my bill and was shocked to see the bill was not what “Felipe “ had told me, it said my phone was $699.99 not the $480 that I was told, I called Verizon and they confirmed It my 2 year payment would in fact be the $29.16 per month not $20 Wow what had just happened a BIG LIE also I had not been given my $30 on my bill for my old phone but $10 . I should of looked at my bill before I paid but I thought “Felipe “ was an upfront guy one to be trusted. I went back in the next morning to talk with “Felipe “ about wait had happened and asked him why he said my phone was $20 and it was not “Felipe “said I got $10 off of your insurance sorry for the misunderstanding, but I said if I cancelled my insurance then I’m still paying $29.16 per month no savings here . This had been a big unethical way to do business and I wanted to talk with his “Manager “ I left my phone number with “Felipe “ and he said I’ll have my “Manager “ call you as of yet no call back 3days later, I have always been a believer if it’s sound to good to be true then it is I should of gone with those feelings and left the store. long story BUYER BEWARE OF THE SALESMAN OF THIS STORE .....THEY TELL YOU ONE THING ...BUT UNFORTUNATELY DO SOMETHING ELSE

I skip the Verizon store and go here. This place has always been helpful, Friendly, and actually fun for us. The direct Verizon store...not so much. Scott and Maria made our day in helping us find a phone for our needs, in our budget, and connect it all to our existing Verizon account. Cheers to the Go Wireless team!

The quality of service and personnel at this store is far higher than any other wireless store I have gone to. Adriana, Francisco, Masoud, and Mike have each helped me on various occasions. They are all very knowledgeable about the features of the wireless devices and service plans they offer and convey information and choices in an easy-to-understand format. I did not feel any pressure to buy or upgrade but ended up doing both because the prices were just too good to walk away from. I enthusiastically recommend this Verizon Wireless store over all of the others in this area. You will not be disappointed.

Everyone was very friendly and quick to help. Maria and Joshua were great and made sure I understood everything when I upgraded my phone. I will definitely go back to this location if I need anything.

JESSIKA was sweet and patient with me. I found her to be very knowledgeable in helping me. She made my experience very pleasant. I would recommend her and give her five out of five stars. Excellent job JESSIKA. Thank you.

The associate was knowledgeable, friendly and helpful. She resolved my challenge successful and made me feel well taken care of. A pleasure to deal with.

Great staff! Josh, Eli, and Maria are all amazing! They were knowledgeable, professional, and handled the rush of customers very well. Maria even graciously stayed past the end of her shift to finish helping us.

This place is superb, and the employees are awesome (especially Alexis!) I came in when my phone stopped working due to a manufacturing defect after a year and half of owning it. They fixed me up with a new phone in no time and even gave me unlimited screen protectors for the life of my phone. Come here and they will take great care of you, I promise!

What a great store! Preston was so helpful and friendly! He always had a smile on his face, he multitasks, and is great with all customers young and old. I was in 3 different times and every time was a great experience because of Preston. Thanks for helping us!

Maria, was very professional and pleasant to work with. I was nervous to go in but she made this purchase easy. She helped me move all my apps over and was very patient. I wont go anywhere else. Great experience!

UPDATE: ANOTHER WEEK NO GLASS. Do not sign up for any type of go wireless glass plan this is a total RIP OFF!!!I have been waiting over a month for my replacement glass. I am signed up for the glass for life program or whatever but they never have my glass. I finally got a call from Matt saying they have my glass in and I drive to the store only to find out they dont have my glass and they dont know when they will have it or why someone called me? Now my phone is cracked and I have no idea if or when they will ever provide me with glass.

Mike was very good to work with. Gave us everything we needed. Upgraded our plan and my wifes phone. Location is very convenient and pleasant. Staff is the best. Have been with Verizon since before it was Verizon. Best service available. Customer forever.

I went in to get a refund on two of my old phones, since I recently got a new phone at another location. I was a little surprised they gave me small refund on a four year old phone, but it was in working condition. They were very helpful and gave me the refund I expected, and did the processing needed to wipe old data from the phones. They also answered all my questions. Im very happy with this very important phone service, thanks to all!

Incredible waste of time. I was there in March and was amazed at the incompetent help they have hired. I spent 2 hours there try to get help solving a simple problem and got absolutely nowhere. Finally got the issue resolved at a different store in a different state.

Yesterday afternoon (05/28/17), my wife and I decided to add her elderly parents to our Verizon family plan. Luckily, your customer service representative, Scott, was working. With patience and professionalism, Scott facilitated the transfer of my in-laws existing Verizon account, retained their original phone number, and reset and activated an iPhone 5S that we supplied. This entire transaction was completed in approximately 20 minutes! We cant say enough about how satisfied we were with Scotts performance. On a scale of 1-10, it was a solid 10+!

Preston was extremely helpful and thoroughly involved. Such a friendly helpful and knowledgeable representative. The service and product availability was great. I have not one bad thing to say. They really take their time with you. Thank you Preston. Warm regards. Amir.

Aaron is a wonderful representative for Verizon. I spent hours with him today and he was wonderful. I especially appreciated his patience and thoroughness. I hope you have a program in place to acknowledge your stellar employees, Aaron is one.

Came in today to see if they could help us with a possible change in equipment for my son. Tyler and the entire staff was more than helpful, courteous and friendly. They saved us a ton of money. Their knowledge of our account and what equipment we could get, helped us walk out of this store happy and satisfied. I will never go to another Verizon store...we dont need to now!

Great experience getting a new phone. I had tons of questions and Curtis and Jjager spent lots of time answering them thoroughly. Highly recommend this location.

The people here are the BEST!! If you live near here and ever go to a corporate Verizon store again you should have your head examined. This place is the only store to go to. Helped me out on numerous occasions and will always go back. Thanks again

Overall service from every service member at this store. Teaching me how to use each device. Knowledge of each product was great. Treated me like I was the most important person in the store.

Nice employees, no pressure, good location. Unfortunately wont give it five stars because I called ahead before making a trip here to ask if they had privacy glass screen protectors. The guy on the phone said yep, yep, yep! They dont. The employee was apologetic and nice about it, and explained that a lot of their calls go to a call center. I dont believe this for a second, but he was nice and not pushy. Oh well, next store.

Best experience ever with Verizon I mean everything... Masoud was more than helpful... I came in for a cover on my 3 year phone and I walked out with a new phone and tablet for FREE.. he found me the discounts that even included my co. one.... I only paid for the activation and my regular payment Yea!

Superior customer service. The MANAGER was especially fabulous. I cannot say enough about this store. Thank you for truly caring about your clients!

Masoud did an amazing job finding the right phone for my personal and business needs. He took the time to explain the benefits of each phone, and he showed me each phones details making it easier to make a good decision. Customer service is a priority for him and his entire team.Great overall experience.

Great experience! Took as much time as I needed to explain the features of my new phone! Eli was patient as I learned to navigate my LG phone which was a new phone for me as I had switched from an I-phone. Appreciated the great service, including the manager, Josh.

Scott did an excellent job helping me with my new phone. I came in for a protective for my phone and ended up with a new phone and tablet. Josh and a new team member Nick also answered many questions. Great customer service. I will be back

I loved the customer service because they were extremely helpful! The workers were knowledgable in their profession and they sure proved it in their work! Im so glad to have gotten my new smart phone here and I will definitely refer all my friends here. Alexis did exquisite.

Great store! Excellent customer service. Adriana spent a lot of time with me and my fiance to make sure we had the perfect family plan and devices. I will recommend this particular store to my friends.

Thank you for the update on my phone & my husbands! The best service ever from Eli, Maria, Richie, & Scott the ASM! They were all so very friendly and helpful! We have had Verizon for years but never this kind of Great Coustomer Service! We will definitely be coming back to this store!

I purchased my Moto X phone from this location. All the salespeople and support were extremely helpful, I cannot say enough about this shop. Haley explained all the features, a big task as I was upgrading from a basic phone. Alexis a David were very a big help in setting up my new phone.

Maria was great she explained everything thoughly to me. She helped me transfer everything over to my device. The whole transaction was easy and I will always go back to her for all my services and upgrades.

David was extremely helpful and nice. He took the time to make sure we were happy with our new galaxy s4 switching from the iPhone. I will definitely be back here again.

Awesome team work. Avery my sales rep was amazing. Knowledgeable professional and so refreshing to see its all about the customer.The manager. Joshuas philosophy regarding his sales team is refreshing.The Team concept definately reflects his management style.Thanks to the entire staff.

Alexis helped me get the galaxy S4 and she was very helpful. She spent the time I needed to make the right decision and helped me learn about my new phone. Thanks for the awesome service!

As a person who is classically terrified of technology and has resisted upgrading to a smart phone for years I could not have been more nervous to make the switch. Luckily Alexis and the rest of the staff were so helpful and so patient that it was a smooth transition. This is the best customer service I have ever received at a Verizon store.

We had the most amazing experience getting our new Galaxy Note 5 phones today!! Preston and Tyler were very helpful, answered all of our questions and never gave us the oh so uncomfortable pressured sales experience. We will recommend this store to our friends and we will definitely be back!

Jjagar was so helpful. The experience of setting up my new phone was super easy. And thanks to Cara too!

David and his crew were fabulous! Super great deal and went way above to make us feel special. Almost as special as our new G2 s!

Of all the Verizon store so have gone to over the years this location exceeds my expectations. The service is quick and professional. Aaron is amazing in his knowledge and patience in explaining my devices is to be commended. He is a credit to Verizon.

Mr James Anderson did a wonderful for me. He was very patience to me. I give him a 5 star for his effort. His friendly demeanor is a plus factor for the Verizon customers.

The customer service at this store is amazing. They helped undo a terrible mess another store got me into. All the reps at this store are friendly, courteous and will do whatever it takes to fix the problem. They always greet you with a smile and are always ready to help and find solutions to whatever problems you are having. I will always come to this store! An amazing tream! Best customer service ever!

I had a really difficult situation and stressful, but these guys fixed the problem! They answered all my questions and went above and beyond with my situation! All of them have amazing customer service especially Cara! Definitely my new store!

Just moved here from Jersey and needed to find a Verizon store. Glad I stopped in. My salesman was extremely helpful, professional and friendly. Was going to go to Costco and get a new phone but now I will be back here to get it from Preston. Hard to find good help but I found it here.

The GoWireless staff members Aaron and Cassie, supported by their manager Massoud, were outstanding in assisting my 86 year old father with numerous account problems. If it wasnt for their friendly assistance, we would have discontinued our 17 year long relationship with Verizon. Verizons call center customer service is deplorable with 24 minute wait time, their reps rude and lack social skills, and their manager, Willie Norris lacks management skills, knowledge and the common sense skills to retain customers. Aaron came up with solutions to reduce account costs even though corporate refused to work with us. Aaron & Cassie spent a couple hours resolving issues both on-line & dealing with the call center for us. Hats off to this staff for their wonderful attention to detail & customer service.

On 8/31/2015, I had a problem with my I-phone blacking out and stopped in at this Verizon store at Gilbert Rd and Warner to get some help in restoring my phone back to usable mode.I was fortunate to have a young man by the name of Preston wait on me. He resolved my problem in no time at all and was so very nice and informative. He saved me a huge headache and for that I thank him! Hes a great ambassador for Verizon.

Scott was the greatest of all greatest. I have been buying Verizon phones for 20 years and be is the best.

Very pleased with Kim and Tylers way of handling the whole process of getting a new phone! Great job guys! Thank you so much!

The service I received was amazing. The men were very helpful and had great customer service. I would recommend this service to my friends and family for sure!

Very personable, excellent technical skills. Answered all questions. Was very polite, helpful, respectful. Service excellent.

I came into the store when my phone crashed and Jessica was extremely helpful. She sat with me for over an hour and helped me set up a new phone and download all of my information from the old one. If I ever need anything in the future I will come to this store. Thank you Jessica..

Went to buy a charger cord but theemployee doesnt understand the CDC guidelines, (Gov mandate) apparently nobody explained to her there are exemptions in place for people with medical conditions such as asthma who cant wear a mask. So she made me leave. No sweat off for her back its not her business.

They didn’t have what we needed, but the customer service was awesome.

Always excellent, savvy service. Usually short wait times if any. Jagar is great.

I would like to say a little something about Katie who help me transfer my information from two phones into this phone and I just want to say she was so helpful fantastic, her knoeledge is great she took care of everything in about 5 minutes Im so glad I came in and met one of your personal by the name Katie thank you so much and give her a big bonus reallt big. Thsnk you bye bye

Been waiting for fifteen minutes. Only one person working. Haven’t even been acknowledged for waiting. Very disappointing.

Couldnt have had better customer service. Alexis is very kind and helpful. If you are lucky enough to have her assist you, you will be in good hands! Thank you Alexis!

Jessika was knowledgeable & extremely helpful with my IPhone upgrade. I highly recommend her & the Gilbert location for any help with services. Thank you, Jessika!

Cara was so awesome helping me to switch my phone! 5-star service!

Had a great experience! Everything was explained and all our needs were taken care of. Will definitely be back at this store!

Feleesha at the Gilbert location provided me great customer service! I was switching carriers from T-Mobile to Verizon. All the questions I had she was able to answer for me! Thanks again!

Justin was my associate & he was wonderful! He took care of all my issues & made the experience very easy & delightful. I highly recommend this store 2 everyone!!!

We are very pleased with the customer service we receive at this store. Josh is very helpful and knowledgeable. We always come to Josh for our phones.

Felipe was great. Great guy!

We had been dealing with our local store for several months and Verizon on the phone but it took one visit to this store with ALEXIS to finally fix the kinks and make me a happy customer not one that was so fed up I wanted to cancel everything. And even with this store being 3 hours compared to our local which is 15 minutes I will never go anywhere else. Her customer service skills are amazing and she is by far one of the most pleasant and HONEST people I have dealt with in any industry in a long time!When she realized the problems I was having she right away put me on the phone with the right people instead of pretending she could fix it or trying to just sell me more products or trick me into another contract like our local store had done.She was so patient helping not just me but the customer service rep on the phone (Christopher) understand what was going on and was an excellent go between to make the call successful for all involved. At the same time she showed me a plan that looks to be a great fit for our family and did a complete break down of costs and saving which NO cell company had ever done before. Though I didnt set up our new phone plan last night because I am waiting for all the changes go through my husband and I will be driving the 3 hours back to Gilbert in the next week or so to set it up with Alexis!I recommend going to this store because even if you dont get to work with her, you get to work with those she has trained and good customer service is hard to come by.

Go to avery or Maria they will hook you up. I had an excellent experience getting my new phone. They answer all my questions and it didnt take very long to go through the process of buying a phone.

The management (Masoud) and staff (Scott and Aaron)were so awesome. Great customer service. I highly recommend this location!