Very pleasant staff, pretty quick service, and decent waiting area. Kinda pricey for an oil change. They pointed out that my battery was testing kinda low so it might croak soon but they didnt try to sell me a new one, just warned me about it, so that was nice. Got a car wash out of the deal, too; maybe thats why it was more expensive than I am used to? Anyway, Ill definitely go back there. Was a much better experience than the dealership.

Friendly intake person. He was great. and Id give him a 5 by himself but their was a major issue: I had to recalibrate my own TPMS because they did not, or didnt do it successfully which was a major problem for me because of the time I spent trying to figure out why my car said Low Tire Pressure and learning how to fix it.

On time. Job well done. Car wash was a plus. Very courteous and helpful.

Is fast reliable service.Hadnt spectrum done on my vehicle was out in pretty good time, Could have a few more personnel but overall good service

Quick fast and easy. Better than the chain oil change places

Quick and efficient service. Having a car that only takes synthetic oil isnt cheap, but they make the process painless.

Best Quality Customer Service. They take good care of you. Honest Professional Technicians. Oil Change and all the fine points routinely are checked on my 4x4 Trail Boss 1600 Siverado.Thank you Mr. Jim Shupe(Service Advisor)Hugo Serna(Special Technician)

The oil change was fairly fast! The staff was warm and very friendly!

Friendly service and awesome facilities. Free coffee and water as well as WiFi. They even have a small classic car museum while you wait.

On time! Quick and professional! Prices are in line. These folks are my go to.

Sam was a sweet and respectful greeter.Ian was a great communicator and cool service advisor.Kathy just took all my money, but she was a great cashier.Ill be back.

Normally these kinds of places get bad reviews, so I thought it was important to share my good experience.First of all, the customer service at this place is top notch. Any place can change your oil... So its about the experience and the experience here is great.We recently took our truck in to get the oil changed. A few days later, we noticed that there was a small oil leak coming from under the truck.I took my truck back in, explained the situation. After checking the oil plug and ensuring that it was indeed on there tight, they determined the oil plug was bad. They swapped out the plug free of charge and sent me on my way.They also have a few old classic cars in an attached showroom to check out while you wait.Need an oil change? I highly recommend this place.

Nice and clean, excellent rates and spacious waiting room. I also enjoyed the curtesy shuttle to get home when the services took much longer than expected.The staff doesnt up sell you, they want you to be safe on the road. Which I appreciated their no pressure approach with this.Lastly, I LOVE that they open at 7am! I can have most services completed within the hour.

$77.74 for an oil change as of 4/17/21 on my Colorado. Very friendly customer service. Complimentary tire rotation. Its first come first serve. Also, Im pretty sure they keep your records on file and every 10 changes or something like that you get a free change, although I could be wrong about that.

Friendly staff, wait not too bad for inspection.

Perfect! In & out fast. Great accommodations while youre waiting. Excellent customer service! Very cool

Friendly, decent wait times, nice lounge, and fair prices.

I was in and out in 45 minutes. Have been going there for 4 years now.

Very fast service, customer service is a 10 (best), they are very upfront about whats going on with your vehicle, COVID protocols are being followed and your car comes out spanky clean and smiling!! 😄

Xpress is awesome. They take great care of their customers. Prices are reasonable and service is outstanding. Waiting room is great and or local drop-off/ pick-up service available. Really high marks. They explain everything and then they stick to what they told you. Good characteristics for a repair shop to have.

Super nice and went over everythimg with my car and, even though there are no appointments, I was out in about an hour. The timing for this wait was on a Thursday at about 3 to 3:30 pm. I always love this place. They are always thorough and super nice. I have been going here since 2014 for regular servicing of my car with only one bad experience that they made right immediately.

Friendly, efficient and very clean and large waiting room. Choice of coffees and sodas, hot chocolate and water. Chairs had charging docks! Was offered a free car wash but didnt have the time. A lil pricier than maybe other places but worth it.

Great service - my only complaint is that they didnt enter my GM rewards again and its almost impossible to do after we leave

Service was excellent and it was definitely worth another visit 😀

I stopped by to get my oil checked, Curtis listened to what I was needing and promptly addressed my concern and provided excellent service with a smile! This is why I keep going back to Xpress Oil Change Plus!

Ian the oil change advisor was upper nice. But the front lady who checked us out was super rude!! She was not hospitable at all and she made us feel like idiots by not knowing how to use the app. She was not knowledge about how to do the checkout process. Was super disappointed with this

Not bad usually quick.

Detailed service. Friendly staff. Comfortable waiting room.

Shower up at my scheduled time for a routine oil change and everyone was nice and prompt and got me in and out relatively quickly. The waiting area is super nice with chairs, tables, TVs, drinks and snacks, and even a showroom with classic cars. All the employees were very nice and they did a great job servicing my vehicle.

I went there this past week around noon. There was a friendly welcome as you pull up, when you go in they write up what you want done in a timely manor. While your vehicle is being serviced there is a constant aroma of popcorn which is always relaxing and inviting, along with free water, coffee and soda machines. While you are waiting the lounge is very comfortable as well. When your vehicle is done they go over the detailed list of everything they performed and if any issues advise when they should be addressed. I would highly recommend Xpress Oil Change Plus to anyone looking for quality products along with quick and professional help.

The staff and service was excellent, I would definitely use them again.To the previous review from James cooke: I was that rude blonde woman, however i do not work there, I was another patron, I confronted you after you took pictures of my teenage daughter and and attempted to give your phone number to her (you appear to be a man in his 40’s) she was traumatized by that experience and was in tears. You refused to even turn around and look me in the eye, my initial contact with you began with an “excuse me sir” however you remained back to me, this after you followed her out the door. So, thanks to your review I now have your name.

2nd time here for my Chevy. I love a clean lobby and customer area. Need better spacing signs as long as this is going on though.

Service and state inspection completed in a timely manner with exceptional professionalism.

Very good service. Fast and very nice people

Ada was a great help. Very professional and friendly. She got my inspection done quickly . Will get all my future automobile services from here.

Great service, friendly people, clean waiting area, good care with protecting the seats and floors from grease/oil. Only reason its 4 stars and not 5 is the price, higher than most. Markup on parts and oil is 100%+ vs. off-the-shelf.

When you get an appointment it seems to go faster and smoother. They are great and thorough!

Came here for my oil change and inspection. workers here were pleasant to work with, worked with me to find my car and insurance information online with ease, and had great prices.

Friendly workers and always quick and easy to get in and out of. Nice waiting area for when I do wait for my car to be serviced.

Excellent customer service. Like a walk back in time when people were treated with kindness and respect at ever step. You have earned a customer for life. Thank you.

2 hr wait. I pass.

Awesome place. Great people. Excellent service in a timely manner.

Friendly customer service, free wifi, coffee, drinks and snacks. If you dont have a mask, they will give you one for free. Cant think of anywhere better.

This is a fabulous place! Save yourself from wasting your money at any of those horrible Jiffy Lubes etc. and come straight to this place. They are super friendly, have a top notch waiting area with selection of several different coffees and teas as well as snacks and waters. They include so many free services with the oil change, check your entire car for any work it might need and bright it out washed and fresh. I will for sure be back!

Always great service!!

Quick turnaround, great staff, the best waiting area, and a nice wash of my car. The service advisor reviewed my vehicle with me and highlighted a small issue.

This place was very professional and quick. They got me in and out in less than 40 min. Also the manager Luis was very professional and asked me if I had any other questions. To be honest I’m glad there is still great customer service out there.

Arrived at 10:15am for a standard oil change. At 11:45am and after watching the 2nd customer leave that came after me, I had to ask the cashier for a status. Many of the Tech’s had already corresponded with customers on their vehicles right in the waiting area, So I am unclear on why it took my inquiry to the cashier for a Tech to finally come explain the reason for my delay. Unacceptable. As I type this review - still in your waiting area at 12:15 pm by the way - I still have another 25-40 minute wait to have my oil changed & a $10 part replaced. Two hours......xpress??

Very rude blonde woman who works there claims I did something I did not do I dont appreciate that at all and will be taking my business else where

Was a friendly and low-cost state inspection, with a comfortable waiting room. Recommended!

Fast and professional service

Nice and clean, less then an hour fir an oil change and same price as Pep Boys

We have bought many vehicles here and never had a problem with oil change Xpress until today. They usually vacuum my truck and make it look nice and clean it but it was the worst job I have ever seen! Said my truck was ready but stood outside waiting for it and they finally found my truck on the side of the building. I don’t know if they had turnover of employees but wow what a big difference the last time I brought it in. It’s was awesome the last visit. Austin my service adviser just seemed very confused and not all there. Think some better training is in order! Don Hewlett is better than this!

Very considerate and helpful. Wait time was exactly what they said it would be!

It was awesome! Great facility and super friendly folks!!!

Excellent... Darius was a joy to work with and a true professional. Theyll take good care of you.

Ian was awesome. Clean facility. Great service.

Good

Great care and great service for auto care.

From a customer services stand point; they are high quality. Review is for the fact that I brought my 16 dodge charger here for an oil change and they ended up using the wrong filter. 30 minutes after the oil change my check engine light came on. I stopped at an autozone to read the code and it pulled up that the oil pump needs to be changed. I towed my car to my mechanic cuz the engine started lagging whenever i would try to take it above 4000 rpms. My mechanic read the code and stated the first thing to do would be check the oil filter since i had told him i just got one done. He noticed it wasnt the right one/size and swapped it out with an OEM one and everything started working fine again. I realized this place is inside a chevy dealership when i pulled up, but if they dont have the right equipment for other vehicles, maybe decline service for anything but chevy.

Great places to get done your Express oil change with waiting room for kids and adults ...free coffee and chocolate 😄

Best Oil change in Central Texas. Great Service with a smile and very competitive prices to include a complimentary car wash. No brainer Will return soon.

Great place to get your oil changed and your basic maintenance checkups. They check so much for you while replacing your oil. Super friendly staff as well. Definitely would recommend time and time again.

First Recognition : Kudos to Bryce and Mary... You have any problems or issues, if Bryce cant resolve it for you, Mary will DEFINATELY address it!Listen, Dealership repairs are always going to be expensive! You want a cheap price, go somewhere else. Dealers will never compete on price for repairs, just not going to happen, so give up on that fiction... Even when you buy a new car, and they say that they have the best Deal... Forget about it, they all pay the same price for the cars/trucks, etc... Its just in the way that they manipulate the fluff price...But back to service, you will be hard pressed to find the quality of folks that will work with you, like those that are here. Many have been with Don Hewlett for years, making almost a lifetime commitment. That speaks volumes for the type of company that this is.This company stands behind its work, if there is a problem, they work to resolve it as quickly as reasonably possible. Ive yet to buy a vehicle from Don Hewlett over the years, but I can tell you that Im a Loyal Chevy owner, and I am confident that when I need quality repairs, I can go to their service Department and be assured that Bryce or Mary will make it 100% right to my satisfaction, when I need them. What service company, spends the amount of money Don Hewlett does to have advocates like Bryce and Mary willing to stand up for you and your concerns when they arise. Youre not just getting quality service and repair, you are getting quality people within the company that will go to bat for you to address your issues, all the time, every time.Even when a repair wasnt done right by another BIG Name Austin Service Dealership Group, these folks stepped up, went to bat for me and made sure that my issue was addressed and honored it as if it were a warranty repair. They could have easily not done so.Im not sure why all the reviews are not 5 stars! Ive been having my repairs done here since around 2004, if not earlier. I will continue to have my repairs done here. Quality people are what count, you cant get that at a 5 and dime... Want less, you get what you paid for.Again, kudos to the great support, Mike. Mary and Bryce truly are an exceptional team.P.S. Mike, the classic cars are a great touch, while it is probably not feasible, would be really neat to have an arm of Hewlett that could show case and deal in classic car sales.

Don’t go here they didn’t screw the oil right so it was leaking and got it checked else where come here if you want your car to get broken!!!

They wont try to pull the wool over your eyes. Always quick and professional.

Awful. Got here at 10:30am on a Wednesday for an oil change and tire patch. Ended up waiting just over two and a half hours, while watching other customers walk in after me and leave before me. Paid an outrageous price for a simple conventional oil change. To top it all off, they locked my keys inside my truck. Luckily, I keep a spare in my wallet. NEVER coming back.

Brought my car in because of their reviews. I didnt read anything negative regarding how they treat the cars or the customers. All I needed was an oil change but I read that they provided complimentary cash wash and vacuuming. When I finally got my car back I noticed my windows scratched. I notified the service manager and after he did his review of the situation he would have me bring my car back in to have it fixed. Today I spoke with Mike Hewlett and he told me he was not going to have my car fixed because I have never been to his establishment before. I told him I just moved here and this was my first texas oil change. Needless to say this was not a positive experience.

I have been going here for every one of my oil changes since they opened up this operation as the service has been great. Have they had their issues? Of course but they have always treated me right in correcting mistakes that were made. This last time I went will be the last time. I brought my car in to Ada and she let me know what the price was going to be with the oil change and inspection like always it is around $85. I went to pick up my car and pay and they said it was going to be over $130... Uhhh come again? I drive a 2012 camaro not a mercedes benz. Jacob came over and told me it was because they have raised their rates. In 1 year you managed to raise your rates that much? Stay away. There are plenty of places now to get your oil change and I will be using someone else from now on.

Awesome place to very vehicle serviced. Free Wi-Fo, coffee, tea

Tried to sell me on a bunch of repairs all I wanted was an oil change

Great Customer service. The waiting area is wonderful and well thought out. There’s a small play room with TV that’s great for my small child. Complimentary coffee, water, tea, WiFi and TV. There’s tables and chairs, comfortable arm chairs, plugs for charging your electronics and a (what I would describe as a) laptop bar. I NEVER mind waiting for my car while here. Everyone is very friendly. Each oil change comes with a multipoint inspection and the associate always discusses the “recommended” and “needed” services with me. I’ve had my oil changed here so many times. I’ve had my breaks serviced and I’ll be back when it’s time to do my other services as well.

Good friendly staff and the work is guaranteed.

After having a really great experience in their service department a year ago, I came back for an oil change. There are thousands of quick oil change places out there and many are decent, but the problem I frequently have is these places recommending unnecessary service items and upselling. I thought this place would be different given my past experience but during their complementary inspection my vehicle was written up for several normal service items marked as needs immediate attention, which the owners manual for the car doesnt list as being due for another 6,000 miles. I brought this up to the tech, and even showed him the owners manual which stated the maintenance schedule - only to be told that his training indicated these items were needed earlier. I immediately e-mailed the service manager for clarification (I continue to leave open the possibility I may be mistaken or missing something here) but he never responded despite listing his contact information on the website.This place isnt worse than other oil places. They took a reasonable amount of time and did the work. But honestly, its not better than most other oil change places either.EDIT: Was contacted by the service manager via voicemail who was very gracious, friendly and apologetic. Explained that the advisor was young, and a bit overzealous which is totally reasonable. I was totally happy and came back here to revise my review but saw the companys written response here which completely mischaracterizes the situation. I wont get into it at length but I seriously doubt they run a vehicle sale history report during the course of an oil change. If they did (as the comments here suggest) the advisor certainly didnt mention it when I was there. Further they admit to recommending everyone replace air cabin and engine filters earlier than the owners manual suggests as a manner of course (and mark the item as Requires Immediate Attention on the paperwork nonetheless)? How is that not up-selling?Anyhow, my final recommendation - this place isnt terrible, its not great. Its perfectly in line with others as far as oil changes go.

Car inspection. Friendly staff and great eating area.

I had my Silverado inspected and they were done in about 30 minutes.

Clean, fast, and friendly. This was my second visit there.

Really not the best place to get oil changed. 2 hours and 30 minutes for a oil change is unacceptable at a place called Xpress.Was told it would be an hour, then they didnt have the correct oil, total waste of time. Service advisor was jacob.Just go somewhere else....

Got there when they first opened up and was in and out in minimal amount of time.

In and out no muss no fuss

Customer service was wonderful and Mike was very helpful at Xpress Oil Change.

Really nice folks who care about their customers. If you have any problems, Luis will take care of you.

I question if they changed my oil for 99.95 on my 2017 Silverado 2500HD. Oil life was not reset, corrosive diesel exhaust fluid all over the engine bay, front grease zerk fittings not greased. Also had a seat belt recall done months ago and had to bring it back because the recall was performed improperly. Yes service is convenient but you pay the price of having poor service performed.

Fast and friendly service! Even without an appointment!

Great staff. Very good service. Excellent.

Great waiting area and agents are good at explaining maintenance

Got an inspection and oil change in less than an hour on a Saturday.

Friendly and efficient!

Very professional people

Staff very friendly, nice facility & excellent service.

Fast, friendly and knowledgeable.

Express oil change wait time 1hr and 45 minutes. There is nothing express about that time.

Good service and helpful staff.

Excellent.

Awesome friendly service here

Fast and really friendly

Very friendly and free car wash with oil change

They stayed true to the quote that they gave me on the phone. Professional service. I would definitely recommend this service location.

Excellent service and customer service is the first time I go and if I return again when I require your services

Excellent service