Just wanted to shout of Bobby at CJD garner. He was great! Very attentive about what I wanted worked quickly I appreciated that very much. Loved that he went over all the functions of the vehicle after we purchased it. 10/10 would recommend he was so wonderful! Loving my new Grand Cherokee!

Good service overall. They’re not the cheapest place to get work done but they are very good and efficient with their time. Larry did a great job of getting me a rental when I needed it. Overall, very pleased!

Just bought my second car from Josh Lyons at Capital CJD. Josh is a great guy to work with and I would definitely recommend him to anyone looking at a vehicle there. He is knowledgeable, polite and upfront. He isn’t pushy and asks you what YOU want in your next vehicle. He worked hard to have one brought in for me from another lot (until I changed my mind last minute). Go see Josh!

Fernando was absolutely amazing hands-down the best experience I’ve ever had with Chrysler Jeep Dodge hats off to Fernando!!!! He took his time to ensure that he understood all the issues and advised me of exactly what needed to be done, how long it was going to take, and when he would contact me. Thanks a lot Fernando!!!

Guy is literally the go to guy for us. I trust his knowledge and honesty! Capital in Garner is easy going and stress free. We have purchased several vehicles from them and will be back. Thank you!!

Every person was amazing inside this dealership! Darrin has been amazing. Super helpful. If you want a Jeep - he is the specialist! And if you need any customization of your Jeep, Al is the guy! They do such a great job in every aspect!

Was asked by salesperson if I wanted to have anything removed off of the car. I told him yes, my orange brake caliper covers. The only reason I hadnt done it yet was because I wasnt planning on trading it so soon. But I wanted them back. Now Im being told, its not possible due to it be appraised as is. Those are aftermarket parts & anyone that sells cars knows any aftermarket part installation brings the car value down. I will be reaching out to the headquarters & corporate office, today.

Outstanding, great work, done on time, clean and following covi guidelines. And work done right, Thanks for great job.

Just went through the car buying (leasing) experience and after visiting almost 10 dealerships boy are we glad to have found the great team at Capital Chrysler Jeep Dodge in Garner. Had the best experience with the entire process, they gave us the best price in town, had the exact vehicle we were looking for and more importantly the best service. They treated us like family and we couldn’t have been happier with our new Dodge Durango. Thanks to the entire team at Capital CJD; especially to Jeff (Manager), Johnny (Sales) and Michael (Finance).

My service advisor james Kinney was super kind and super helpful! Appreciate them getting me in and out quickly.

I have waited a few months before adding my review. I bought my vehicle used back in May due to getting hit head on by a distracted driver. It was a vehicle that one of their own employees had turned in. Not even two days after buying my vehicle the check engine light turns on. Reached out, had to go through multiple people before getting someone to take care of it. Found multiple holes throughout the exhaust system, they offer to fix it. Get my truck back and they did a sloppy spot weld on the exhaust and didn’t even fix all of the holes but no check engine light though (for a few days). While there Im told that they knew the check engine light was turning on and off and that if it happens again that I am better off taking it somewhere else because they use an outside shop that is not affiliated with them. Long story short I have had to invest over $1500 into this truck to keep it running right. The same PO420 code kept coming on even after they claimed to have fixed it. Valve cover gasket was blown along with the seals which with this specific vehicle required an entire brand new valve cover (left and right) which caused me to have to replace spark plugs and ignition coils (which aren’t cheap). Also the drive belt was dry rotted and was about to break. I understand there is a risk to buying used, but check engine lights that are known about should be fixed prior to going out on the floor. I would never recommend this place to anyone unless you are buying a BRAND new vehicle that no one has touched yet.

If you are considering buying a Jeep, don’t waste your time visiting other dealerships. Capital Chrysler Jeep Dodge is the only place you should visit. They make the process simple and easy. No high pressure. As a matter of fact they will work with you as they value customer relationships built for the long term not just one purchase. I highly recommend Steven Best and his staff, they are first in class.

This was my first time buying from Capital CJD, but my fifth dealership buying experience overall. Capital is, hands down, the best dealership I’ve ever worked with. Their customer service is outstanding, start to finish, and there was zero pressure or upselling. The sale couldn’t have been easier or smoother, and I was treated like a valued customer every step of the way.Special thanks to Randy for offering to drive over an hour to deliver our vehicle in order to accommodate our schedules.There aren’t many businesses these days that treat their customers the way Capital CJD does - so it’s important to support the ones who still do.

Great customer service by Jonny. Helped me get the exact vehicle I wanted and answered all my questions. Also loved the guy in finance who I signed all my paperwork with. He was great! Really everyone involved the entire way was helpful and I would definitely recommend anyone to this dealership.

My husband and I worked with Jordan and had a great experience! Jordan spent a lot of time with us answering all of our questions and made us feel super comfortable making a very big and exciting purchase. Car dealerships can sometimes feel overwhelming and the employees can be pushy and forward but this was not the case- Everyone at Capital CJD was very friendly and helpful and the whole process was smooth.

Great service and very friendly! I really appreciate their texting service that helped keep me up to date on the status of my vehicle. This was probably the first time I’ve had my car serviced and wasn’t told I needed additional (unnecessary) work done (and therefore more $$ for them). We will be back!

Excellent job by the technician, every thing works great.My service advisor James was a very nice guy and incredibly helpful and answered all of my questions.And finally James and his manager were able to get my media center covered under warranty. That was AWESOME!!!

Recently purchased a Jeep Gladiator and had an excellent experience at Capital. Knowledgeable and friendly sales and service team. Would highly recommend them for a no stress vehicle shopping experience. Their vehicle knowledge was impressive. Well beyond the average dealership.

Unfortunately, we had an issues with our new Grand Cherokee L and it could not be fixed due to supply shortages of the part needed. However, Steven Best worked with us and Jeep and got us a new vehicle. This was an inconvenience to us all, but they came through and made it right. This is the second vehicle we have purchased from them and we will continue to buy from them in the future.

Fernado was great to work with. Best dealership experience Ive had.

Second visit to this dealership for warranty related repairs. Both of my visits were seamless. My vehicle was immediately taken back upon my arrival. Issues were corrected and on my way within two hours. Thats them diagnosising the issues and replacing parts. Never once have I heard the famous dealership quote of we couldnt duplicate the problem. Clean, efficiently run, courtesy place.

I came here last Thursday for the Express Lane oil change and the service rep told me it would be an hour and a half so I needed to make an appointment and come back. I went in today, with a 9:30 am appointment, and was there an hour and twenty minutes. So, there is no such thing as express oil change here. Just go to a quick oil change place.

Joe is the man! When I take my truck in hes always attentive and his customer service is spot on. When you find a repair shop thats gives you the trust and honesty that this one does, you keep em. 5 stars all the way

Randy Adams made buying a jeep super easy! He was very knowledgeable, helped answer all our questions. Randy was very responsive! Made for a great overall experience

I visited Dodge this morning because I was concern about my seatbelt cover hanging off. My concern was the cover had writing on it suggesting that my Air bag was located there(it wasn’t). Fernando Sanchez was the technician that helped me and relaxed my nerves by taking his time to explain to me that my airbag was not located there. He also fixed my cover in record time and was so courteous and polite. I will be coming back in the future to Fernando Sanchez and will recommend all of my family and friends to him. Thank you Dodge for hiring this young man he is a valued asset to your company and I hope you realize it.

Quick, friendly, reliable and professional service. What else one would need ? Ah and they’ve quite a comfy waiting area (no coffee though, but this is alright :))

Very good servicecenter. Came in from out of town on business thinking I knew what was wrong with my truck, and how they needed to fix it. Left the truck with them and there diagnosis proved not only did I not know, but my home mechanic apparently didnt either. Gave me a write up to take to him, put in a bypass to get me rolling, could not say enough good stuff about them. Fernando is the man, and I owe him yet another apology, as I was kind of an a$$, he dealt with it and got me going, professionally at all times.

Great experience with everyone I worked with. The sales person, Jody, was top notch. The Sales Manager, Jeff was helpful, not pushy and the genuinely care. It’s rare to find a dealership like this these days. Thanks Jody, thanks Jeff, for making the car buying experience awesome.

We bring our company vehicles in for routine maintenance and are always pleased with their prompt and thorough service!Our Rep Chad is amazing and is always willing to assist us!

Friendly, knowledgeable staff. We left feeling like we got a fair deal. Would definitely do business again in the future.

I was treated very nicely from the moment I drove up to the service center. My repairs were done very quickly and it went great! I was very satisfied with the service I received.

Awesome customer service experience with our salesman Bobby. He was attentive to every one of our wants in our new vehicle purchase! Wasn’t pushy at all and found us exactly what we wanted. I would be happy to work with Bobby again. Thank you!

I have purchased 25+ vehicles over my lifetime. I have purchased 5 vehicles from Capital CJD in the past few years. Capital CJD is by far the BEST dealership in the Triangle area! They are fair and honest folks. In fact, if you have an issue with your new car or truck they will literally bend over backwards to make sure you are happy. Thanks guys! You have a customer and many more for life!

This is a great dealership to work with. I never felt pressured and the staff was amazing to work with. They worked hard to get the best financing rates. Jordan is the best!

They were very friendly. It was easy to make an appointment. They updated me on everything that was going on. The staff is absolutely amazing!

Great group of people to do business with excellent personalities. We had no bickering back and fourth with trade numbers, they gave us what we wanted, we would definitely recommend and will come back for future automobile purchases

Outstanding service, second to none! These guys really do go all out for the customer. They have great people that know what they’re doing and a service dept that goes the extra mile for the customer. Go Fernando! Keep up the great work Capital CJDR in Garner, NC. I have 2x Dodge Durangos and a Ram truck and I wouldn’t trust them to anyone else!

This entire team was fantastic! Darrion was the friendliest, helpful, honest and non pushy sales guy I’ve ever dealt with. My original purchase did not work out and I worked directly with the GM Steven and he made it right in every possible way! We needed up ordering a new vehicle as a replacement and the service was amazing. Michael in the finance department made the purchase flawless. I am so happy with all of these guys and the customer service I received!!

I took my new car in for its first oil change and tire rotation today and had a very good experience.I made an appt online last week and was able to get the day and time I wanted.When I arrived this AM, the Service person greeted me right away and started the process.I did some work in the waiting area while they worked on my car. It would be nice if there was a quieter place to wait, but that may just be a temporary waiting area due to covid (its open to the show room ) I dont know.The work was finished quickly and everyone was helpful and friendly. That made an inconvenient task (routine car maintenance) much more bearable. 🙂

I will never return to this dealership! 5 months later and we are still waiting for our tags and have to keep coming up there to get new 30 day tags. 2 letters from the bank stating they were coming to get the vehicle due to no title nor paperwork and all I keep getting is the title was lost…. It doesn’t take 5 months to get a title. Been there twice and still nothing! I would not recommend them to anyone! The sales manager was a complete jerk as well!

Great experience! Harry was very knowledgeable and friendly and got us in and out quickly, which was important to us. The whole team there made it a great experience. Would highly recommend this dealership!

Excellent service from diagnostics to completion. Joe T. provided me excellent and personalized service and I’ll definitely be coming back!

Great, knowledgeable, and attentive service Dept staff! everyone is so welcoming. Came In as a walk-in, my vehicle was looked at the same day!! And more than $4500 approved through my extended warranty no hassle!! They’ll take good care of you!

Upon arrival, very busy place, lots of customers, but seem to be only one person working the service desk. Though other employees were present. The CS rep checking me in for my appointment, did not have a record of my online appointment, all yet good. This was my first visit here since relocating & atmosphere totally different from prior dealership in Smithfield.

Josh was so helpful and great to work with! We appreciate you in helping us getting into our certified preowned RAM 1500 limited!

Easy to deal with and sales consultant took time to show me everything.. love my new ram

So we have been looking for a new Wrangler for 2 weeks. Our needs were specific so finding exactly what we wanted was a lot of work. We actually looked at 6 dealerships and it was painful! This morning I found what we were looking for and called Harry at Capital Jeep took us 2 hours to get there and a little less than 1.5 hours to test drive and depart in a new Jeep. Great people and Great dealership. Go here and you won’t leave disappointed!!

I left with my dream Jeep! Stacy/salesman was very knowledgeable and very helpful. Everyone we had contact with had the best customer service! Highly recommend!

Super friendly representatives! I worked with Darrin & BK, both great & got me out of there with a new car!

I went in for a tire rotation and they did it and told me my car was fine. Turns out they did not do much whatever they did, it undid itself or something Bc now my car doing the same thing as if did before and I called several times and they were not helpful at all. I will NEVER come back here again.

I’ve always had great service here. This time I was pleasantly surprised as my vehicle was done 4 days before I was told it would be done.

It was fine, respectful treatment, clean waiting area, but even though I had and appointment it took about an hour to be done.

Randy was a great salesman. He took care of me and went out of his way to make sure I was happy.

Great service and very happy with their customer service!

The Service team was excellent during the maintenance on my truck. James and Larry were great at keeping me updated and getting me back on the road in no time. Very thankful for their professionalism and courtesy

I bought a 2020 Toyota Highlander from here in May of 2021. After discussing the warranty with my husband, the day after I bought the highlander, I came in and signed cancellation for it. Bill (the finance guy) worked diligently to get the cancellation processed, he explained that the warranty was processed on June 23. I have yet to receive any communication from Capital Corporate regarding this refund and it has now been 2 full months. Im super disappointed with how this has been handled and would not go through a car buying process from here again because of the lack of communication with the finance guy at Garner from Corporate - he only knows what they tell him which isnt much of anything.UPDATED 8/19/21:I still have yet to receive the refund check, and if I didnt actively email to ask about it I think nobody would ever have done anything to follow-up. I had the same issue when I didnt get my second key for my car and they said they would get it to me - I had to actively call and email to get anything done. At the end of the day, they seem like they just want to sell you the car and be done with you. (Maybe things will change, but thats how I feel right now and Im beyond frustrated)

Everything went smooth at my trucks visit to the doctor today Ill aspects were brought to my attention and Ill expect for taking care of that I asked for it was a nice visit

We are very happy with our experience at Capital Chrysler. Chris Williams and William Kistler didn’t pressure us, made us feel welcome. I would recommend Capital Chrysler to my friends.

I’m giving a ONE STAR for this location. I ordered a part and was told it would be there the next day. Never got a call about my part being there. Waited a WHOLE week to see if they would call and they didn’t. So I called them to see if my part was in. Which it was and had been there since the day it was supposed to be there. Come to find out they said they were just too busy to call me and let me know the part was there. But when I went in the dealership they are all talking, laughing, playing around not doing anything. I’m very disappointed in this location. And I spend a lot of money with them. They will not get anything else from me.

I dropped my Jeep off for a check engine light. No one got back to me.The person that I was dealing with was off the following day. Just got his VMI will not be referring anyone to this dealership

This location provides awesome service. I went in for an oil change but I had an issue with my tire for the longest time. I had taken it to another location twice but they did not find the issue. The technician found the problem and resolved it in minutes. The staff is friendly and frequently provides updates on what is being done.

Ive been here twice so far and theyve done a great job each time, got the work done quickly and did a great work, reps are very polite, I really cant think of any way they can improve.

Great vehicle buying experience. Our salesman Guy was very helpful, not pushy, and very patient. He answered any and all questions my wife and I had. Chris was extremely helpful with all the paperwork.I would highly recommend anyone buy their next vehicle from Capital CJD. Be sure to ask for Guy.

We recently leased a Jeep from this location, and it was the easiest, most comfortable experience that we have had with a dealership. We worked with JeMay, who was understanding, informative, and easy to talk to. She made the process quick and painless, finding us exactly what we were looking for. We used to dread dealership visits due to the rude, pushy attitudes that seemed to linger throughout the drawn-out experience. From finding a car to working out the terms and financing, JeMay and the Capital team greatly surpassed our expectations.

JeMay was excellent and very patient with me! After going back and forth between a Durango and challenger she was able to help me make a conscious decision on the R/T Durango and I am very happy! Thank you Capital, and visit JeMay when looking to purchase your next vehicle!

They were very courteous, didnt try to rush me into anything and made sure that I got what I wanted. An hour and a half later after test driving vehicles, I was out the door with a vehicle. My salesman Joshua was amazing!!!

Joe is the best service advisor of all time! So quick, efficient, responsive & helpful! Will only ever use him. Thanks for everything, Joe!

On Saturday, 20 February 2021, I was car shopping for a specific model of Challenger. Realizing there are few choices of this model with the options I desired in North Carolina, we chose to make the 3 hour drive to Garner late in the afternoon on Saturday. Upon arriving at Capital, we were greeted by several sales agents outside the front entrance. All of them were extremely friendly and cordial .We made an appointment with Johnny in the sales department through the web site on the drive down. After the introduction with Johnny, it soon became apparent that he was professional, but he was also down to Earth and a joy to work with.The dealership had 2 of the models I was looking for ( one white, one gray) and after taking a test drive, I was torn between colors. By this time it was getting dark outside. Johnny was thoughtful enough to pull both vehicles under the lighting for me to look at side by side to help my decision.Even though it was close to 8 pm and closing hours for the dealership on a Saturday evening, Johnny was impressive with his patience in an attempt to help us make a deal. I was also impressed that the General Sales Manager took the time to come out and speak with us. In the end, even though we came VERY close to making a deal; we did not. I left disappointed, and I would have liked to give them my business. I dont have anything negative to say about the dealership nor the employees. I would deal with them again, even with a 3 hour drive.

Excellent customer service even though I did not purchase.

Great Service from the team. Came in for a vehicle inspection. No issues whatsoever.

Everything was fine until the guy found out my oil change was free then his attitude changed customer service skills went out the window.

I am so happy that I chose to work with Fernando and his team. I was so nervous walking into my repairs because I knew that they would be costly! Fernando made sure to break down my cost and provided me with alternative ways to get the repairs taken care of. Fernando went above and beyond to answer my questions in a timely manner and sent pictures of the work being done. I am so glad that i was being assisted by the best team and will for sure return for all of my car care needs. Thank you!

Thank you, Randy Adams for finding me another perfect Jeep! This is why my family and I will keep coming back-

The staff here is very knowledgeable and go out of their way to help you.

Traveling from Kentucky and had issues with my diesel truck def fuel system. Joe Tomberlin was very helpful even though the parts were back ordered until mid July. The team put me in a loaner for the week while we decided path forward on the repairs. Will be glad when the parts supply chain is back up to full speed

Randy was amazing. He answered our questions and showed us anything we wanted to see. No pressure sales with him. I would most definitely use him anytime. If anyone else is in the market for a car please look him up your won’t be disappointed

Chad was awesome! Got me in and out quickly! Thank you so much

Bill, Jody and Anthony were great to work with. They all provided excellent customer service.

Another quick and satisfying visit due to the service provided by my RAM technician.

We all know vehicles are very expensive these days. The dealer has to make their profit or they wouldn’t be in business, but what really matters is that if you leave a car lot with your brand new automobile and you’re happy, that’s what matters. This was my experience dealing with Capital jeep. I have purchased four vehicles from them. Yes, it’s all a back-and-forth negotiating game, but if you get what you want and you’re happy, and it’s where you need to be with a vehicle, then that should be all that matters. Everybody from our sales person, to the general manager, to Larry in the service department have been top-notch with Larry going above and beyond an issue I had that was resolved quickly. I have never worked with a dealership that is as much concerned as their customers as this one. Before you purchase your next vehicle, go try them out.

Went and got a used passat yesterday, Destin was a great help! They have a very welcoming and honest sales team and that’s hard to find! They weren’t overly pushy and had plenty of cars in my price range!

Edit to include the “Owner” reply was the relations manager. He contacted me and the issue was never resolved. Highly disappointed with the lack of care within their staff.It has been over 90 days since purchasing my vehicle, and I just received an improper tag and registration. I have been trying to contact them for nearly three months now, and with over a dozen calls and voicemails to the finance managers I have not a received a SINGLE call back. They do not care about you as a customer once they have the sale.I wanted to transfer my original tag, which had 45 days remaining until it expired. The admin department failed to transfer/renew my tag in time (even though they had a month and a half to do so), leading them to then have to apply for a completely new tag/registration. Now, nearly three months since purchasing the vehicle, the tag arrived, but is not the proper plate (specialty university plate) and the expiration is incorrect.I would like to say that the salesman I had (Destin) was fantastic through the buying experience, and has tried to assist in the ongoing and prolonged registration dilemma. If only the remaining experience was as great.I am still awaiting a response from a manager or owner of the dealership.

Always good customer service and thorough with the inspection. Thats why I keep coming back.

Had several cars in for repairs and safety checks. Evaluation of the vehicles was very thorough with details of issues as well as priorities for consideration.Advisor Chad was clear and helpful with all aspects of service from point of drop off, to work review and vehicles pick up.Most importantly, the work requested was performed properly by the technician and resolved the issues the first time!Thank you

I was 2 hrs late for my appointment for a safety recall on my 2021 2500 diesel and they took me right in and literally knocked it out on record time... Super friendly atmosphere and excellent folks.. I will definitely make this my preferred dealer for service.

My vehicle suffered some damage from another car service agency and I was in need of a repair estimate. I was welcomed into the service area of Capital Chrysler Jeep and Dodge and receive the needed written estimate of a future repair at Capital of Garner.

Second Jeep I have bought from Capital Jeep and I like that they do not play games. I asked for a reasonable price and both times they were able to get me a good price. Fast and friendly.

Overall I was pleased with my experience at Capital Chrysler Jeep Dodge in Garner. Randy Adams was who I did business with and he was as helpful as anyone could be when trying to purchase a new vehicle. Thank you for helping me get what I wanted with minimal stress! 5 stars

Great and fast service. Everyone was very nice and professional!

Jordan Hiatt was extremely helpful. He went above and beyond customer service.

Really appreciate all of the help from Mike, Johnny, and Bill. Found the 2021 Ram 1500 Big Horn I wanted, had it available for me to test drive, answered all of my questions, and were patient while I had to make my decision, especially with in the late in the evening. Johnny stayed after closing to make sure the truck was cleaned properly and that I was satisfied with everything before I left. Thank you to the entire team!!

I love going to a place where people know their stuff. Casual environment with great Wi-Fi. Service advisors who will share their knowledge and experience without making you feel bad.

Everyone at Capital Chrysler Jeep and Dodge was amazing! Guy was a great wealth of knowledge on cars. Everything was straight forward and delivered as promised!! This dealership is several hours away from us, but the customer service is worth the drive!! We will be back!

Pretty good service for a pop in oil change visit.

Great job, intelligent diagnosis, and fast service. Communicated every step.

Great buying experience! These people know hw to run a dealership. My wife and I stopped in during a recent road trip. The shopping, test driving, negotiating, financing and a detail job was less than 3 hours. The salesman Chris was a great help and patient as my wife inspected every small detail. Mike was great in coming to a price we both could live with. The Finance man Mr. Black was very professional and not pushy as some F&I guys can be. Overall 5 stars. They carry a vast inventory and run a top notch dealership. Well worth the 6 hr. drive from West Virginia.

I had a problem with my new Ram and I called around to get it fixed the wait was long because I needed a loaner car but Capital Dodge got it in and I had to wait for parts but that was only a couple of days and when they came they did a great getting my Ram fix I was really impressed with the service I got and I’m glad I went I’ll be getting all my work done there

Just bought my first Jeep Cherokee. My sales person, Je’May, was fantastic! She found the exact vehicle I wanted. She was very patient with me, and determined to find exactly what I wanted.Everyone I dealt with was very nice. If you’re looking to purchase a vehicle, I highly recommend her!!

My wife and I purchased a 2017 Jeep Grand Cherokee from this dealer in March of 2021. Our salesman Darrion was a pleasure to work with. We spent time working with Darrion as well as the sales manager and general manager. Overall, we had a great experience. I would certainly recommend Capital CJD to any savvy buyers and we will continue to keep Capital CJD on our top 5 dealers to check first.

Come see Destin in sales, easiest experience buying a vehicle I have ever had. Will be coming back for other vehicles in the future. Service department is very kind and friendly, do an amazing job!