Paul did an amazing job! Very professional, and courteous. He took the time to explain exactly what he was doing, and why. He even gave me tips for keeping everything in working order. I was highly impressed and very grateful for his help.
I dont think Riley could have been more professional. He explained everything to me and taught me how to operate my new gate opener. He programmed my remotes, helped me set up the MyQ app on my phone, and programmed my garage to open and close on the same remote. He was a delight to work with and followed through on everything he said he would do. Im totally impressed! He did a superior job!
Chad was great! Very knowledgeable and friendly (had a good visit about cars)! I was happy that he was able to come out same day to fix our spring/cables so I was able to use the garage again.
Rodrigo and James and Raul were all outstanding. They arrived early or on time for all appointments and they were professional and did a great job! Will recommend Welborn to anyone that I know needs help in their garage. Sam
Chance was very helpful in explaining all my options and went above and beyond when completing my repair. He left my garage better than he found it (even blew out all the leaves and dirt) and Im very happy with the result. Ill be recommending Chance and Welborne to my friends and family!
Craig Brown is a great ambassador for Welborn. He has helped me on multiple occasions despite not being a customer at the time. He provided insight into possible causes for my garage door issues. His assistance led me to eventually contact Welborn to have two garage doors serviced/inspected and have reinforced brackets mounted to connect my openers. His explanation of the additional steps Welborn takes to insure extended use by way of stronger brackets, better rollers, etc. provides confidence in recommending them to others. They are now my I know a guy company and technician. Thank you Welborn.
Bryan did a great job updating my door hardware and installing two openers. I so appreciate his work. He carefully looked at my existing door and noted they had not been correctly installed. He replaced hardware, springs, latches and made sure everything ran smoothly. Well-worn has educated thei installers properly, provides excellent products and allows their employees time to do their jobs the right way. Thank you Byran for your excellent work!
This is our third time using Wellborn. They now repair gates as well as garage doors so we have a one stop shop. The technician was great. Very knowledgeable and he did not try to upsell us but rather made an adjustment within the system. If that doesn’t work we will get a new motor. These guys are very ethical and reasonably priced.
We called Welborn on Sunday and was surprised to have someone answer and make us an appointment for Monday. Chance was our tech and he was professional friendly and did an awesome job! He explained what he was going to do, went over the cost with us and we are very pleased with the results. I would recommend them 100% and we will never use anyone else! So grateful for such a professional company!
Richard with Welborn was great! He came out, did a full inspection of our aging garage door, and got it overhauled to a like new condition.He was very professional and friendly.
Thanks to your company & Paul Last. Garage door fixed. Went over everything to our satisfaction. Great job. Will recommend your company to others.
Bryan did a great job fixing the spring on my garage door. He found the issue quickly and fixed it quickly too. The only problem was that the cost of the repair was triple of another company for the exact same repair and materials. His company does have a Price Match guarantee and they were able to get the price of the repair down substantially.
Service was excellent. The garage door is like new again. I would recommend this company. I will use Welborn Garage door service again.
Paul did an awesome job. He went above and beyond as he installed a garage door opener and the situation was a real challenge ! Thanks again Paul. Highly recommend Paul and Welborn garage doors.
David was awesome!!He identified issues quickly and is very informed of the products Wellborn carries and explained the needs well and in detail.He also listens to his customer (me!) very well and completed exactly what I needed very efficientlyHighly recommend David and Wellborn.
He did a great job showing his product. Good quality material. Too expensive for our budget .
Outstanding customer service and really appreciated the thoroughness of our technician, Brett. Would recommend Welborn to anyone in need of garage door service, repair, etc.
Wellborn was great! They were fast and efficient. They came in the morning and was done before noon. I’m very happy with my new garage door. A big thank you to Richard Rushing for the great work. Thank you for explaining everything in a way that was very easy to understand.
Craig Brown at Welborn just completed a full inspection and repair of our garage doors. He was very professional, explained options very objectively and performed the fix in a timely manner. Pricing was also very reasonable and competitive to other quotes we had received.
I called Welborn Garage around 10am and was surprised to get a 2pm-6pm appointment window.The technician, Paul Last arrived around 2pm. We discussed the garage door problem. Paul said hewould check the system and get back with me with what he found. The door opener had started working properly and wasn’t showing any problem. The door opener system had not had any maintenance in 6 years and I had added insulation to the door adding excess weight. So we decided to remove the insulation to lighten the load on the opener and do a door tune up which includes balancing the springs. I was hoping this will extend the life of the opener a few more years. It was such a pleasure to have someone willing to explore options. I would welcome Paul Last back to my home to correct any future door problems.
My technician was David and he was amazing and very knowledgeable. He gave good suggestions of items I could use to have everything work smoothly. I thinking about getting other things done in the future and I know who I’m going to ask for.
Roshon did an excellent job. He explained all my options clearly and precisely. Welborn responded quickly within a couple hours of my call. I would highly recommend them! They do great work!
I have used Welborn for about 20 yrs now. They provide a really great service with super communication and customer service is exceptional. Today they replaced broken torsion springs on my door. Tate Harding was super friendly and went out of his way to make sure everything was in perfect working condition when he left. Super friendly and worked to get me the best price he could on what I needed. I wish more companies were as pleasant to deal with as Welborn.
David Davila was awesome to work with! I wasn’t expecting such professionalism! He installed a motor and spring Sunday. Due to Operator Error” on my part, he came back out today and explained what i was doing wrong. He always has a smile on his face and it appears he truly loves his job.I truly appreciate his service work. Great job!
Kyle did a very thorough and professional job on my garage doors. I am very pleased with his work. He has a great work ethic and seems to enjoy his job very much.
Chad was absolutely fantastic. He provided all options and explained everything fully. He was very knowledgeable and addressed all of our concerns and issues. I will definitely recommend Welborn Garage Doors and Chad Cline as a technician. Thank you for the awesome service !!!!
We have used Welborn since we purchased our home almost 20 years ago. I called when my garage door would not open on my way to work this morning and my neighbor confirmed it was not the spring. Jeff showed up as scheduled. He was very thorough in explaining the issue and my options (love the video inspection). He was friendly and willing to check with the office for the questions I had. He also helped explain all the features. Jeff was patient enough to let me practice and taught me how to program my car. He demonstrated great customer service and got the job done as promised.
Welborn Garage Doors responded quickly to my need for servicing the garage door. I have just moved in and the door was making loud noises and not rolling smoothly. I was set up for an appointment the same day! I received a text that the tech was on his way AND then a text with his photo. I knew before his arrival who he was! That is reassuring! Kyle was the tech and he explained what was wrong and how he would service the door so it would be quiet and smoothly open and shut. I cannot say strongly enough what a pleasant and polite person he is. When I need serving again, I will ask for Kyle specifically. Thank you, Welborn, for a job well done!
Kudos to Paul, who spent lots of time checking things and making his recommendations, and then getting everything installed just right. He was very professional and friendly, and explained it all to me before leaving, and cleaned everything up. Happy!
Chance was great! He was very attentive to our needs, and was very patient with all my questions. He was very diligent in completing the projects requested. This is our second experience with Welborn Garage Doors; I highly recommend them.
My husband and I could not have had a better experience with Chance with Welborn Doors. He was prompt and professional, and was able to quickly identify our issues and propose several solutions. He took the time to do everything right and fixed other minor issues that he discovered along the way to make sure our garage door system was working optimally. We will definitely be using him and Welborn for all of our future garage servicing needs!
Incredible service! Jeff was clear and knowledgeable about what I needed. He made sure that the work was done well and that I understood how to use everything.
Matt was terrific! He was on time, very friendly and knowledgeable. He has great personal and communication skills. He thoroughly inspected all parts of the door, opener, springs, rollers and braces. He put together 4 options with detailed explanation of each including pros and cons as well as prices. Once agreed upon, he worked neatly and quickly. The end result was much better than expected. He is an all around great professional. We highly recommend him and the Wellborn team.
Every time weve had Welborn out to do service or maintenance on our garage door has been a very good experience. Today was probably the best. We had a 4-window for our appointment time but Preston was at our house at the very beginning of that window. How often does that happen these days? He was very nice and got right to work once I showed him the issue we were having.We purchased a new garage door opener and it was like night and day. It was so quiet and smooth! Prestons work was top notch! Once he was done, he programmed our touch pad and showed us how everything worked and made sure we had everything we needed. My husband and I were really pleased and will continue using Welborn whenever we have garage door needs in the future.
Matt was great! Very professional, prompt and informative, he knew what the issue was off the bat and repaired and checked everything else out thoroughly before leaving and explained the issue at hand and any issues that could arise later. Great job and will definitely refer to everyone!
The tech came out on time. Repairs what I tried to fix. The door works much better now. He was very polite and very helpful thanks
Called on Monday and got a technician out on Tuesday right on the time that was scheduled.The technician was Chance and he replaced the springs and rollers, and did a really great job! Extremely efficient and helpful. Thanks again, Chance!
I couldn’t be happier. Preston was knowable and efficient and very personable. I enjoyed having him in my garage. Simple service huge improvements including swapping out led lights for incandescent to finally make remotes work correctly
We’ve been using Welborn Garage Doors for 5 years and have been very satisfied with their professionalism and expedience in work. Will Jordan came out today and was very professional and knowledgeable of work needed. He finished the job & left everything in clean condition. He was very professional and yet very personable. I would highly recommend Welborn Garage Doors.
Love our new garage door. The installers were very professional and did a great job. Recommend highly.
Welborn always gives great customer service. This was the second time that Zane was at our house to do some work. This time he installed our new door and opener. As always great service from both Zane and his crew. Will always highly recommend Welborn for their customer service and work but also for their veterans discount. Great job!
Garage door at my rental house wasnt working. Tenant said he used Welborn before so I told him go ahead get a service appointment. Welborn tech came in, did the inspection and told me the door is in very bad shape. Its not worth it to repair. He said my best option is to replace the whole door which he quoted $3300+tax. And he said the motor could be bad too so thats another $700 or $800. I told him no. I paid $99 trip charge to let me go. Then I called Everything Garage Door because several my friends recommend them. They quoted a new door price is $999. When they came in to do the inspection they said the door is totally repairable. No need to get a new door. Repair price is $149. Everything is working great now. Stay away from this dishonest company.
They did a great job with my new garage door! Alex did a great job telling me all about what they did and the safety features regarding the garage door given that I have a young child. Another tech, Adam, programmed the door opener in my car in no time too. All three techs (Alex, Adam, and TJ) were professional and courteous. Would definitely recommend this company! Thank you!
Craig Brown was absolutely amazing!!! I ran into my garage door backing in!!! It was 9pm and my garage door was bent and would not let down. After calling Wellborn during after hours Craig arrived within 30 mins, repaired my garage door back to working condition and ordered a new panel!! I was so relieved and thankful Craig was able to resolve the problem. Craig had the best positive attitude, extremely professional, personable and provided Superior Customer Service!
Chance came out about an hour after I called and set up the appointment. He was very thorough with his inspection, and gave us several options for what could/should be done to repair our door. Our spring had broken and he gave us options as simple as just replacing the spring, up to replacing our door (which we THINK is original to the house, so almost 40 years old) and has several problems in itself. He was totally understanding when we told him we could only replace the spring today, and got the work done quickly and well. Thanks so much guys!
My appointment was from 2-6pm. Got a call at 140pm saying my technician was on the way. He showed little after 2pm dressed in proper uniform, very professional and ready to hear what was going on with my garage door. I have been the customer service industry for over 17 years and Chance was by far one of the best Technicians I’ve ever had the pleasure to interact with. I will be referring people to Welborn garage doors.Thank you Welborn for the great experience and awesome service!
After dealing with multiple gate repair techs, Aubrey from Welborn successfully repaired our automatic gate. Within 3 hours of calling Welborn, Aubrey arrived. He went over the previous failed work of prior repair techs, and tidied up the mess they had made out of the control box. He diagnosed the problem within minutes and designed a simple solution. Welborn will be our first call from now on because it will be the only call needed.
Great service. Courteous tech. Everything well explained and options provided. Happy with the results.
Quick service! Arrived less than 3 hours after requesting service. Cody did a great job explaining things, replacing 2 springs and checking everything out. It was very expensive though, almost $1000. They do offer a veterans and 1st responder discount. Suggestions: add a teacher discount as well. And, if a repair is needed, take off the $99 service fee.
Outstanding overall service!!! The Service Technician was on time, quickly understood the issue, and completed his work with outstanding quality. Highly recommend Welborn.
Richard Rushing is a friendly, knowledgeable, professional, experienced, patient technician. He was very thorough and detailed about his inspection. He answered all my questions to where I could understand them. I would highly recommend him and would request him if I ever have a need for assistance.
Preston was very professional, knowledgeable, and thorough in checking all components of my Welborn garage door. We discussed the different garage doors with various patterns and windows. He understood my concerns and options to correct/repair the areas that needed attention. He was attentive to my concerns and made it easy to choose the right step to take for me at this moment in time. Thank you Preston!
David Davila is very thorough and knowledgeable about his profession. He did a fantastic job. I would highly recommend him
Josh was awesome! He was very thorough and explained everything in a way that was easy to understand. He was friendly and personable. Josh is a winner!
Chad was very professional and he provided great service. Price was higher than I anticipated but that being said, wonderful service
Brett was the technician that came out. He was very professional and throughly explained and reviewed with me my options. After I decided what best fit my needs he walked through exactly what he would do. What impressed me the most was that everything that was done was documented and then he explained what maintenance that I could to prolong the useful life of my garage door. How many technicians take the time to do that?
Craig replaced the rollers and stopped all the noise associated with worn out bearings. Now I have a really quiet door opening & closing. Definitely a great job and great service.
Great experience! Called the day before, they were able to help the next day. The garage service person was in time. I was out and had help here to assist him; but he waited on me to get back from my errand to explain the melee. It was a simple fix and he showed me the problem on his iPad as he recorded a video. He even gave me tips on avoiding the problem again. Glad to call this company again!
Chase was very kind, professional and informative he made me feel at ease😀He gets a 100 percent thumbs up from us.Thank you Chase you are great asset to Welborn.
Kyle was very nice and professional. Very detailed in his explanations of what needed to be fixed and was determined to get it done. If we ever need these services again in the future, I will definitely be requesting Kyle!
Nathan M did a fantastic job on our tune-up. He found a few mistakes made when it was installed a year ago and quickly adjusted and resolved the issues. He took his time, explained everything he did and was super friendly.
Fantastic Service!! Called on Saturday repaired on Monday. The technician was friendly and knowledgeable. Great Experience!Please Support Veteran owned businesses!!!
Chance did a great job! He was very detailed in his analysis and recommendations and completed the job promptly.
Kyle was awesome. He is the type to provide all options, is real and transparent and the reason we went with them. Great company and guy.Cody and his team were great. Super diligent, thorough and friendly. Highly recommend
Chad was excellent. He was very informative and helpful, explaining in detail his findings. He was extremely professional and personable. I would welcome him at any time and felt he was very trustworthy and helpful.
Chad did an outstanding job. He explained what was involved, what he found that needed maintenance, and what I could do to keep it in better condition. Very courteous, friendly, and professional. The amazing staff and great service is the reason I keep using Welborn. Chad is a 5 star technician.
Will did a great job with my doors! He’s personable & knowledgeable & I’d recommend him!
Arrived on time .Metal gate was not working but TJ quickly identified the issue.Original owner used garage door mechanism . Chain was rusted and broke. He was honest and did not press me to do something that ultimately would not address the issue. Used Welborn multiple times and always have had a positive experience
Kyle from Welborn Doors just finished a repair at my house. He did a great job. I was very impressed on how quickly he arrived at my house, determined issues, thoroughly explained next steps to fix, and completed repair.
Ricardo did a fabulous job installing our New Garage Door System. He came out on time and inspected my old one and presented me with options to upgrade. I believed it was time to do so. He was proficient and explained everything.Keep doing great work!!
Welborn has been servicing our garage doors for over 15 years. We just had them replace the garage doors, install an amazing flooring product, add ceiling storage racks, service our gate and program our cars. Outstanding workmanship, quality products and the absolute most courteous staff/technicians. Great company, great folks! Highly recommend!
Great service and on time. They fixed up my garage door and most importantly figured out why the door was making so much noise on opening! Mystery solved!
Our technician Will was very knowledgeable and polite and was able to give us a very detailed report and explanation of repairs needed.
Cody was very friendly, efficient and knowledgeable. Arrived ahead of the promised 11am. He gave me the different options and was eager to satisfy my expectations. I would recommend without hesitation.
Professional and friendly. When I asked for extra screws for the outside remote, he offered to install it for me!Note: the other work orders that were done previously (new garage door, new garage door opener and bulkheads, etc.) that were done prior to this have my same rating, however, I didnt comment when the jobs were done.A totally happy and satisfied customer, thanks!
Richard is a rare breed! Competent, warm, friendly, knowledgeable, efficient. Just a treasure—But I’m certain you all know that already! We’ll done!
Disappointed that they would not repair the existing system and instead pushed for a new system that costs $2000 when the repair itself would’ve been $300 at best.Buyer beware. Find someone else who will just complete the job and not force an up sell.1310 AM the Ticket, a cumulus station, should double check their endorsements. Not a good look.
Chance from Welborn did a great job installing our new garage door opener. We are very pleased. It’s also much quieter than the old one.
We had Richard Rushing come out for the Mam plan for milestone and he did a great job. He was super kind, knowledgeable and patient with our incessant questions. We felt like he had our safety and best interest at heart. I was particularly impressed by his thouroughness and his ability to explain things to a layman. We left the appointment feeling confident in out decision to replace the door. I will update when we have a new door but so far we are very impressed.
We had both door openers replaced and a garage door repaired. Rodrigo Lazon was our tech and he was the most professional, polite, and detail oriented service person that weve ever had at our house. He did a fantastic job from start to finish.........he even programmed our car to open the doors. We highly recommend!!
I couldnt put everything in here that I wanted to but I was so happy with Welborns 1 hour arrival after calling and Chance fixed everything expertly and promptly. Love my new opener and it is as smooth and quiet as a kitten walking. Thank you Welborn!
The service was friendly and professional. My door has never moved so quietly and easily as long as Ive lived here. Chance was a nice guy. I understand the costs and the expense the company faces with the truck and training, but I felt like the service did not offer a significant value. it was over $200 to add a steel support brace to the top of the door. Six metal screws and an 8 galvanized steel bar. If I knew where to buy the parts, I feel like I could have done that in an hour for 40-50 dollars. The mark-up is very high. This is the perfect service for non-handy people that dont want to know and just have money to throw at a problem. This time, that was me, next time, probably not.
Matthew was very knowledgeable about problems with our unit . He took time to explain everything and was very professional. I appreciated updates on arrival times too. My husband and and I will definitely recommend Welborn Garage Doors to all our friends.
Not sure how they are getting this many good reviews considering the pricing of their services; I am very concerned with the salesmanship and overcharging that my parents suffered without knowing better. They had a pair of springs go out on a Sunday and needed it fixed to get their cars out Monday morning, called them up and agreed to the $200 (!!) weekend service fee. They then tried to sell them a new garage door for 7,000+, when locally they are going for about 2-3k for identical units. They then charged $800 (plus the 200 for weekend service) for spring replacement. I spoke with multiple local garage door repair companies the following week that quoted about 300 for the work done including weekend charge.Overall I am so disgusted with their pushy service, pricing, and taking advantage of my elderly parents who didn’t know they were being ripped off. I hope more people take their business elsewhere as whichever jumbo company bought these guys out recently have turned them into a deplorable group!
Jordan was awesome! Very personable and knowledgeable. Spent time showing what happened with our door. Made us comfortable with the work that was needed.
6/23/21 - Love my garage floor - excellent job by Dustin. My neighbors are envious.*****Update 5/10 - Dustin Scott checked out my garage floor in preparation for him to do the upcoming job in June Very courteous and knowledgeable. Able to quickly answer all my questions. Im looking forward to having a nice looking garage floor.******Great job by Brett Markum - provided detailed explanation of problems found and replaced the broken springs, even though I was installing a new door the following day. Kudos also to Welborn. Quick and courteous service by all. Id recommend them anytime.Update: The day following my post about Brett, the installation crew from Welborn arrived to install my garage door. Matthew Scott and his counterpart did an excellent job. Both were very courteous, professional and cleaned up the area when finished. Thanks to everyone!!
I am extremely happy with this company. They responded very quickly to my call. The technician Richard Rushing performed service on my garage door yesterday and did a fantastic job. He diagnosed the problem, explained all of my options and was extremely professional. In addition, he completed the repairs in a timely fashion. I would definitely use this company again.
Chad arrived on time and we surveyed the situation. One of the springs was broken and Chad made some other recommendations that made a lot of sense to me, so I gave him the “go ahead” to replace the broken spring AND his other recommendations. Welborn is and always will be the one to call when it comes to anything in the garage. They know their stuff and Chad is very knowledgeable and personable.I give him and Welborn 5 stars.
Will Jordan at Welborn Garage Doors came to our home to repair our garage door. He was on time, courteous, and very professional. He was well equipped. He took all of the old garage door system and hardware off completely and installed everything new. Works fantastically well. Great job Will.
Mike was really great! He explained clearly the issues with my current garage door and gave me several options from just fixing existing problems to replacing the entire system. I really like that he was able to address all my needs on a single visit. I’m very happy!
Absolutely awesome first experience with this company. Within 5 minutes of completing the online schedule request I received a call to schedule. Chance Hulse came yesterday and did a wonderful job explaining what he found and repair options - with video! I decided to go with the Door System Overhaul and what a difference! He did a fantastic job that took most of the day - and took the time to explain and show me everything he replaced. This company and employees are A++ professional!
I have used Welborn 3 times since Jan 2015. $96 for a routine Maintence/tune-up, replacing springs and rollers in August 2015 for $395, and a tune-up again in 2017 for $87. This year I called for a tune-up and what I got was a guy coming out and for $99 tell me everything they could replace. No tune-up – just how much it would cost.Here are the numbers: verbally, a tune-up is $250-$300 depending on what they find, and in writing, $3374 for a new door/springs/rollers or $1714 for a system overhaul or $1194 for new springs and rollers, or springs only $924. FYI: my daughter just had new springs put in in her garage, same style and size door, for less than $500 from Plano Overhead Door.I don’t know what happen between 2017 and now but use them if you want to pay almost double and deal with being told everything is old and needs to be replaced or undersized such as the reason my door is not balanced (stays open ½ up) is because there is an extra bar near the bottom that adds 60lb extra weight. Really that bar is standard on my style of metal door and the springs, which they installed in 2017, just needed to be adjusted.
Roshon did an outstanding job. He explained cost, required maintenance and an accurate estimate of required time to complete the task. My garage door has never been quieter. Thanks again for an outstanding and excellent job.Gary Harris
Wellborn is such a great company related to garage door repair. Tate Harding arrived in a timely manner, was courteous, honest and a credible expert. He looked at two doors for us. One needed minimal maintenance and the other needed replacement. In both cases he gave us options to consider with price quotes prior to us moving forward with the work.
Tate was personable, informative and obviously very experienced. I have an old unit. He set my expectations for future repair vs replacement. I will be using them again. I have the impression that Welborn is a good company. They are good to their employees.
Josh Hessert did a great job in improving the operation of our garage doors! Will have him back in a year for maintenance!
A spring broke and the door was immovable, so I called Welborn based on positive ads on The Ticket radio station. Cody was great: uniformed, masked, respectful, friendly. Estimate seemed higher than I expected; he explained they always replace both springs since the other one is likely to fail soon, and that Welborn insists on better-quality parts and guarantees the springs for 3 years, although they usually last 8-10. Also said our existing rollers weren’t what they recommend but seemed to be in good shape, so replacing them was optional. I appreciated all that info and honesty. In addition to replacing the springs, he lubed the rollers, tightened loosened screws/ bolts, checked the track, and redid the opener settings so they were right for the new (stiffer) springs. He had me run the door to my satisfaction a few times, made sure I didn’t have any other questions/ concerns, and gave me his card and said to call him if anything came up. I’m very satisfied with Cody and Welborn and would recommend them to friends or family.
Tate was on time, able to diagnose my problem and have it corrected in no time at all. He did a great job of explaining what he was doing to me and gave very friendly service! 5 stars!
Our garage door opener stopped working. Nate came out, diagnosed the problem immediately and had a new opener installed within a few hours. He was very knowledgeable and professional. He made sure that my car was programmed before he left. I definitely would recommend them.