This store & customer service has become HORRIBLE!!!! I will no longer purchase from them. I ordered an item with overnight shipping. It didnt leave their warehouse for 5 days. I spent those 5 days trying to get my order with repeated phone calls. I finally receive the item and its the wrong item!!! They would not refund my shipping costs. Then they have the nerve to try to refund me with their gift card instead of a full refund. They notified me of this by email so once again I called to get my refund and spent over 45 minutes with their Customer Svc Rep who barely spoke English & continually placed me on hold. She told me that when I receive the Gift Card I could call back & they would try to transfer it to my Paypal account for the refund. This after 45 min. I told them to refund it immediately & just void their gift card. I am writing this as I now continue to wait on hold as they try to figure out what to do. Saks? Really? WAY OFF 5TH! Never again!

I had to return something and didnt have the receipt. I called ahead of time to see if I was able to return. She took my name and birthday And just had to show ID when I was there. Very professional and great customer service.

Store has beautiful designer sunglasses . And shoes . Its quiet and hardly any shoppers

Good shoe finds. Selection is otherwise hit or miss. Website is better if u can do that instead

Great place to shop high end designer clothing and shoes at discounted prices.

Aside from the somewhat quality service I received in the shoe department once this store is one I will never set foot in again. My coworker and I love shopping on our breaks and each time we come here we are followed around the store and made to feel very uncomfortable. So much so that it turns us off from spending any money here.

The store definitely racially profiles, I went with my boyfriend and we split apart he kept sending me videos of the workers or I believe manager following him to every section he went this absolutely ridiculous

Great place 👌🏾

I usually buy my high end bags at a budget friendly rate here.

MY EXPERIENCE WAS GOOD

Rudest service ever. The manager called me stupid and yelled at me for trying to return an item. Insanity. Come here if you want to be put down.

I love the store manager, Elise! I hope I’m spelling her name right! She’s so welcoming/ friendly, helpful and goes above and beyond to help me locate an item. She makes my experience at this store even better.And of course I love finding unique high end items for much less!Thank you, Elise for always helping me!!:))

Took 1/2 hour to return an item. Customer service was terrible.

The store options are just OK. But besides that, there is no customer service. The employees at this location are rude & do not greet you at the door. Once you get to check out it’s the same, RUDE! Like you bothering them & they have this tone in their voice.

Favorite go to for discount pricing.

Very professional and always had a great experience shopping here. Pls keep up the great work.

Great prices for a great collection of brand names. Love the wide variety and the aethetics of the shopping environment

Love this place it has cute selections

Loved this place! So many brand name and designer merchandise at the fraction of a cost. Lots of selection available and they like to run promotions on many weekends. Highly recommended! Beats buying things at designer stores.

Clean, quiet with a nice selection. I purchased two pairs of shoes that would normally be found in Saks Fifth Avenue at a thirty five percent higher price! Also, the staff was helpful and even honored an extra ten percent of my purchase when I showed them that they were running the promotion online!

Good deals. Good brands. You get an occasional rude cashier it manager but thats all retail. Still loses a star for occasional sub par customer service. Recommended, never know what youll find!

Great store and great customer service. Specifically I would like ot say thank you to Lace Ivette Rodriguez for helping my dad with his purchase. She was extremely helpful and polite. She was able to easily communiate with my dad considering his English is not so good.Thank you very much Lace!

Fine choices at great prices!

What can I say, I love to shop, especially, on a budget. Off 5th is a perfect place for me to save $$, while looking fashionable. I love the finds, especially when it comes to designers.

Ok

The place is filled up with tons of designer stuff, almost everything is 30% or up in discounts. The changing areas are nice also clean and kept in well condition.The staff is also very generous. Definitely would recommend for the day to day shopping visits.

My sister and I found this store location dark and dreary and not very enticing. The Store looked like a warehouse instead of a low end high priced store. I know its Saks Off 5th, but the price were way too high and no ambiance. I roamed around the store and did not purchase any items. I like the other location at Tanger, that store is much more cheerful and enticing to the customer.

Too expensive

Its ok. But they got some nice clothes and shoes there.

Cool

The store could be better organized... the shoe department is a mess. The clothes also seem to be one top of each other. Hence taking away two stars.Also, they need to have a larger kids department

Horrible and lazy customer service. Was looking at gloves when a employee comes and rudely tells us that she needs to stock. Then while we are talking to one another, she rudely interrupts by snapping, no 60%! As we are leaving, the detector goes off but they just wave us off. When we get home, we find 2 of our items with the security tags still attached. We return to get the tags removed and the cashier wordlessly removes the tags. No greeting, no apology, just a blank stare.

Highly recommend to shop at this location. Customer service was very good specially Tania helped us finding the appropriate size we were looking for.

Styles galore for both men and women. Despite the Off 5th, a bit pricey but nonetheless, a good place to shop.

Few people, decent collection. Peaceful shopping

Melissa One The Store Managers Is Awsome Always Goes A Extra Mile For Excellent Customer Service .

Excellent sale on shoes, overpriced ties, some good deals on dresses, blouses, etc. However, as of last weekend the dressing rooms were closed. So that limited what my wife would have otherwise bought.

Rude customers snd cold staff. Dark atmosphere

Excellent for great bargains. Best to know what you need and the prices at other locations (online etc) before going

Absolutely trashy!!! This establishment went from being (nearly) five star when it shared space at The Source to doning a Bargain Basement feel at The Galleria- NOT GOOD😒

Good quality merchandise with excellent prices

I love this store its clean and the clothes are very nice

Name brands at great discounted prices. Expect to spend a lot of time digging through the inventories though. Also may not carry the most popular sizes.

They had what I wanted but the system went down and I had to wait.

They have some stores closing and they are accepting returns but at least they should state that online. A lot of people buy online because they know they can return at store but its very frustrating when you travel to the store and they inform you that they dont accept returns.

Fast check out. Could use help desk in front.

Have to go through racks to really find something good. But I cant complain.

Protocol was being followed

Overall the staff is very friendly and helpful, but I want to highlight the professionalism and excellent education of SHEILA the Manager, exquisite costumer service. I highly recommend buying from this store.

Great merchandise if you search long enough.

Love love saks great finds, my first stop when Im in need.

Lots of great deals for womens clothing.Not that good for mens selection.Located on the second floor above Old Navy.

Horrible no sales things out of order. Customer service was awful, no one on the floor . Will never go back

Good finds here just gotta dig

My favorite saks. Great finds and top notch brands.

You have individuals that can be a bad apple in the bunch and this supervisor name Katrina a nasty ugly individual verbally abusive and extremely disrespectful and condescending to customer would never shop there again and canceling my card ruthless Evil Woman... definitely never shop at Westbury store that is an evil woman!

I love Saks Fifth Avenue . Very professional staff and the best dresses 👍👍

You can find good deals here, but you have to spend time looking...

Nice selection great value

This location can be hit or miss on deals. But when you can get one, the bargains are amazing.

Easy return

Good price and you can found something from famous designers with excellent price

Okay experience. Manhattan much larger and nicer!!!

Wonderful customer service help, not so crowded, parking on premises.

I find shopping in these kinds of stores to be similar to what I expect the conditions at guantemo bay are like. Found a jacket, so could have been worse.

I love a bargain!! The store is a bit unorganized though, the staff tied their hardest to help me find a item that I seen online but no luck.

Its hit or miss but neat, organized.

Great designer clothes at a discount!

Good deals

This store is scam. Whenever you want to return something there return system is not working. What world they live in as there system is working to sell but not for return.I think this is only store where they have this foolish excuse . Managements should wake up as they will not be trusted by customers if they give these type of excuses to take return.

Packed but had good stuff

Love the prices!

Very bad staff,good collection but scared go to register they very arrogant and rude.

Nice place

Good prices on high-end items

Completely insane.. rude and racist

Pricey. Not a real bargain but if you are into famous labels and know what you want, worth trying.

Fun place great bargins

Good price not a good selection

Good shoe selection

Great selection of clothing and shoes.

Experience was great

Quality retail shopping

Very helpful and knowledgeable

I just dont like shopping

Terrible customer service I called to find out about an item and the lady was so rude to me over the phone.

Racist the new employees now follow you around, if you are in a particular area. They all of a sudden need 2 fix boxes etc... distasteful.. was not like that b4...

Good quality product!

Great prices on designer wear!!

Staff is helpful and friendly!!!

Stylish place to shop.

One can find deals when you least expect it

Good store

Great store

Of fith

Good store

Great customer service

Great services...

I love.

A lot of name brands