Had a return/ warranty issue. They resolved my issue quickly and put me back on the water as fast as they could. Not only was the initial purchase from them spectacular but the follow up customer service was all that better. Will definitely be doing business with these folks in the future.

Really bad experience with this company. I paid for an order and they never ship it to me. Never got reach out with an explanation or anything. When I called after several attempts and a few employees saying they where going to call me back and never did. The third day I finally was able to talk with a supervisor who told me me order was cancelledWell yeah that was obvious!My item was sold out and they can’t send it to me now.Just a waste of time dealing with this kind of companies that don’t have neither serious business relationship with their clients nor good customer service.If you want to take the risk and go trough a hazle go a head and give it a try.Other ways it is plenty of companies out there. Save yourself a headache.

Great rafting shop. The store is huge. They did an awesome job getting us outfitted with rentals for our Middle Fork Salmon trip! A little tough to get a hold of during the busy season, so I would recommend stopping by in person.

Just wanted to say thanks to Patrick, Cameron and Max for always being patient and friendly when I’m asking questions and ordering they truly know their stuff, and if not, they’ll find out and get back to you! Whether I’m calling in an order or down in Idaho they are so very helpful and pro. Thanks again guys

When my wife and I decided it was time to go big and order a completely new raft and related outfitting we turned to Cascade River Gear to make it happen. Angela, Max, and Cascade River Gear crew have been great to work with. It takes some time to get everything dialed when making a purchase this big, and they were a big help along the way. Had a couple of shipping mix-ups, but CRG hopped right on it and bent over backwards to get me what I needed as fast as possible., even with all the supply chain issues during COVID-19. Will be patronizing Cascade River Gear for many years to come.

This people stole my money. I paid for an item and they never shipped my order, nobody answer my many emails.

Angela & the entire crew at cascade river gear are amazing! They helped us fully outfit our boat thoughtfully and with our budget in mind.Angela was so helpful and consideraste when it came to what we needed for our family!Thank you cascade river gear! We look forward to buying a lot more gear from you soon!

Made sure I had the right part for my raft As I didnt have all the info, great staff and always friendly.

Great customer service. I went in today to exchange a speaker I bought for the middle fork, it got a little beat up on the trip and worked until the ride home when it started to bug out. They swapped the speaker out with minimal interrogation. Thanks for the easy process. The speaker is awesome, glad they replaced it with one that will function properly.

Best customer service in the business.So with COVID canceling the guiding season I decided to upgrade a few things on the old bucket boat and head up to do an early season float on the North Fork of the Flathead. I called before ordering to make sure everything was in stock, it was. I ordered a frame and some soft goods. The soft goods arrived but no frame. I called and turns out there was a misunderstanding, the frame was not actually in stock but being drop shipped from NRS who was super backed up. I had to leave in 2 days to make it work with the shuttle I figured the trip was blown. They had 50 pounds of frame OVERNIGHTED to me. I don’t want to know how much that cost. A quick fit and we were on the road.The trip was great, we were the only boat on the river and it wouldn’t have happened with out Cascade River Gear’s great customer service.

One of the best rafting equipment store in the country

Rented a satellite phone for $30. It was old technology, but worked well enough. Instructions were also lacking. Returned a day late due to issues on the trip. They charged us $50 for the late fee. I dont know in what world you can charge 160% of the rental cost for one day late. I think thats really sketchy so Im suggesting you look elsewhere for this kind of a service.With late fee Im half way towards buying my own device. What a waste.

Extensive rafting and whitewater shop.Moravia Rafts manufactured right on the other side of the door.

Called to see if they had a pump for my SUP and they quoted me $40 after I drove all the way there I find out its $139.

They sent me the wrong product twice and never corrected it after talking to them 4 times on the phone. The guy had me email pictures of the wrong products and then I never heard back from him. Ended up sending back the wrong products and asking for a refund. Will not order from Cascade River Gear again.

Great people with experience on the river.

Great customer service