The service department did an excellent job and explained our service well. I cant give 5 stars due to the condition of the waiting area. I realize that covid restrictions led to cutting down seating area however rearranging seating now to provide more than 3 seats and a couple of bar tables with seats would be a good move. Many of the customers waiting do not have the ability to set at bar stools and the conditions of the 3 regular chairs are pass thier prime.

I had the most positive car shopping experience ever. My sales rep Bill Morris took the time to answer all my questions. Everyone else at Kunis Toyota in Galesburg Illinois was helpful and friendly! I would recommend them to anyone in need of a new vehicle!

Bruce was absolutely wonderful, and really made things as smooth as possible, especially with my chaotic work schedule. Chris, the finance manager, was great also, he made the loan process quick and efficient.Easily one of the best car buying experiences.

Quality vehicle, quality staff, quality service. Very satisfied. Thnx Jarvis.

Called and set up an appointment for after work to come in and buy a specific car that they had on there lot. Wasnt offered the option to put a deposit down on said car. Was called back 2 hrs later and informed that someone else just put a deposit down on it so it was no longer available. Not happy with the entire kunes company. Always a bad experience with kunes. .

We had only a tire rotation, but our dealings with the service department have always been good.

I am so pleased to have my car serviced at Kunes Toyota. My car just needed an oil change. I was surprised that they did not push any other services. I arrived late from my appointment time but they found a spot for me. They treated me as if I was a favored customer. I hope everyone will consider the best care for your vehicle by letting Kunes crew work on your car.The previous appointment offered fine spot checks to rotate tires and replace some worn parts. I was so satisfied to take a trip to Florida, knowing that my car had bedn gone over with care. Thanks Kunes!9

I enjoyed getting to John Clayborne at the Kunes dealership in Galesburg, but on the whole I was disappointed with this shop. 1) Our plug-in EV was not charged up; we werent even shown how to charge the Rav. 2) Most of what is in the Dealers Checklist sheet in the manuals set wasnt done; for example, I left the lot not knowing how to set the cruise control (I thought I knew but didnt), and I still dont know how to activate the lane departure system.3) I have no confidence that the ExoGloss paint and interior protection was applied or applied properly. 4) I still have no clear idea if the first oil change/servicing should occur at 5 or 10,000 miles.And so on. I could write a lot more, but Im tired of so many things, especially of feeling mistreated. I know we really wanted to leave with the car on Friday, the 29th of October, but Idve understood if wed been told we needed to pick up the Rav on Monday or Tuesday of this first week in November. I feel so much of the communication was poor. Very unfortunate all around.David Ure, Burlington, Iowa

Was able to evaluate my car quickly. Was very helpful in the warranty process. Would highly recommend.

The dealership was easy to access off a major highway, well laid out, clean, and friendly. I fell in love with my future vehicle at first sight. Thankfully, the window sticker didnt contain any ridiculous add-ons such as nitrogen-filled tires, VIN etching, etc. Salesperson Bill Morris was helpful at answering my questions regarding the vehicle I eventually purchased. Bill presented available rebates, financing, and care options for my vehicle, but never at any time pressured me into making any particular choice. The entire car-buying process went quickly. I honestly cant think of anything negative to say.

Kunes Toyota of Galesburg made my experience of buy a vehicle very pleasant worked with all my needs and put me a SUV Ive always dreamed of owning. Would recommend to anyone in the market for new or used vehicles.

Great experience with the service department. Teresa was amazing and got me back on the road in no time. Ill definitely be back!

Will from Wisconsin was the sales person that helped me at Kunes. He was very nice and very patient. He stuck with me the afternoon/evening and even stayed late. The whole staff their was very nice. I will be going to them for service on my new RAV4. Thank you everyone at Kunes❤️

They get me in and out. They are always courteous. The shop and waiting area are very clean. The best value for my money here in town.

Needed leaking tire fixed!No appointment and took less than an hour!Great service team!Great price $ 27.00 plus some change!

Not a bad place but not leaning towards recommending it. Every thing you fear in buying a car you will find here. Sales manager right out of a bad 1970s movie.

Great people ... Great service ... Reasonable cost ... Highly recommend ... I will return for service in the future, when the Tacoma needs a little work ...Thank you

Good service on my brakes as requested. Staff was friendly and the cost was just right. Great experience overall.

Satisfied with the work that was done. When I arrived they asked if I was waiting on my vehicle I said yes. They forgot all about me, called my husband and said the vehicle is finished. He told them I was there waiting. They never did come look for me in the waiting area. I had to go out there to ask if my vehicle was finished that they had called my husband. Just irritating…..

Jarvis Hardges was the best car salesman ever! I am not new at the car buying experience, I have bought vehicles at 9 different dealerships and this has been by far the best one yet. Thanks so much to Kunes Toyota of Galesburg! We love our new Sienna!

This is the correct place to bring your Toyota. They have wifi, a vending machine, and even a fireplace in the waiting room, and will shuttle you someplace in town and bring you back when your car is ready if you cant wait. Weve been going there since they opened.

Went there only because of a giveaway. It showed I won a car, BUT when I got there it was only a draw to get me there. I got the lowest prize you could get. Service was good in spite.

My husband and I were in the market for a new truck. We located the perfect vehicle at Galesburg Toyota. I submitted an online inquiry and Tim Ellison reached out to us. He was able to meet with us based on our availability, walked us through the purchasing process, and stuck around well after closing hours to make sure we left as happy customers. Nice guy and so helpful! I would highly recommend this dealership. From sales to detailing to finance, they were all super friendly and great to work with! We highly recommend contacting this dealership for your next purchase.

Very kind people helped me fit the car in my budget 10/10 would definitely recommend Dan he did an awesome job going over stuff about the car and being on top of all our questions.

Sent out a flier with game pieces that makes it appear that you have won a large sum of money. After reading the fine print you find out that your prize is determined in the dealership and is, statistically speaking, most-likley a cheap bluetooth speaker. Disappointingly deceptive. Dont make it look like I won $10k. Tell me clearly that there is a chance for me to win $10k if I bring in the flier.

My senior citizen neighbor purchased a used vehicle from this dealership last week. They promised her that the 2019 C-HR was equipped with SiriusXM radio. They lied. Sirius radio is not equipped until the 2020 models. Therefore this dealership broke the Consumer Rights Act of 2015 and she is entitled to a full refund within 30 days of the purchase.. When she informed the Sales Manager “Chris McCrea”, he said that Kunes Toyota will not take back this vehicle (even though the contract is void due to breaking the Consumer Rights Act of 2015) and that she should contact an attorney for restitution. I have contacted the Illinois Attorney General’s “Senior Citizens Consumer Fraud” hotline on this matter. I hope that the Kunes family reads this review and is as appalled as I am for the way that this dealership has treated this elderly woman who lives off of Social Security and only asked for a vehicle that has the options that she was originally promised.

Love working for Toyota Kunes Jamison is a great leader and friend and ofc the rest of the crew especially in Service. Im thankful to work a long side of many great ppl.

It’s a scam!!! All a big scam!!! They run this lotto saying you won a certain prize. They of course tell you the odds for that prize as well. However when you show up on site they deny you your prize and claim your real prize is based on a random spin at the kiosk they have. Then they try and sell you a vehicle “on sale” which is actually grossly over MSRP!!! Did I mention the people who work there are rude.

I had a fair to poor service when trying to have the mechanic shop install electric braking module. They continue to deny that my device was not correct and didn’t even try to check how to install it. Very unhappy and had to cancel our vacation plans. I think your salesmen only wanted to get rid of me and the mechanic was too lazy to check if even the module plug would fit. Poor services.

I went to Kunes to buy a new car, their inventory was low so I bought a used car, only to have it not start 2 days later. I went to Kunes for help and waited for over two hours with no response. I went back again the next day and approached my salesman for help again and he told me very rudely that he had customers and was too busy to help me. I then approached the manager who said he could not talk to me and told me to leave. Each time I approached someone they ran into a room and shut the door. I asked someone else for contact information on where I could send a claim. They gave me some random written numbers on a post it note! Do not buy anything from them. I now have a vehicle that will not run. They will not make it right. They will not try to help you. Very unprofessional! I will not be buying my new car from them.

We had an amazing car buying experience today with our purchase. Jarvis was very helpful and got us in the car we wanted not one that was pushed on us. Thomas was also great when we were signing paperwork. The whole process was pain free and delightful. I highly recommend going in to see Jarvis for you next car purchase.

I came in and worked on a deal with Tim and him and his coworkers were the absolute sweetest, nicest, and amazing people. They did everything they could to get me in the vehicle I wanted and it was so easy to trade my car in for my new van. I would definitely come here again and will be suggesting them to anyone I know!

Teresa is the best service writer/manager around. Always courteous and goes out of her way to help in any way she can. I give her a 13/10.

I was doing a search ( 500 ) mile for a 2019 Toyota Avalon XLE, silver with black leather interior.Galesburg Toyota had one on their lot under 10,000 miles and priced well below blue book.I sent them an email and received a response very quickly.Emily sent me a short video of the car and it looked very nice, along with all the pictures they had.I looked at some other Avalon cars from various locations but, this car was by Far the best vehicle, very low mileage and still under warranty.I called and talked to Dakota and decided to purchase the car.Next step was to get the car to me as I’m like 5 1/2 hours away.The best option was to have them bring the car up to MN. for a fair price which they did the very same week.End result is, This dealership is very easy to deal with and I have the car with low mileage and priced very fair !!I would highly recommend this dealership to everyone !!ThanksPerry Scott

Love Teresa. Great service and great people. Highly recommend.

Always very helpful. Although they always seem to find many things that need to be fixed or replaced... they are good about letting you know which things are more pertinent to do and which can wait. They also helped me by finding coupons that I was able to use on my oil change and tire rotation!

Just bought my 3rd RAV4 from Galesburg Toyota. I love this vehicle! Easy in and out; great accessories. This is also the 3rd time thatwe have dealt with Tim Ellison. Fun, personable, attentive. And knows his stuff when it comes to setting up AppleCar Play and theother great accessories on the 2020 RAV4. Curt Harrison was also great to deal with. Explained all the financial ‘stuff’ so that weknew what we were signing.Great dealership and great staff! Thanks Galesburg Toyota for another great car!

The staff at Galesburg Toyota were wonderful. I dealt with Emily and Tom. I was able to purchase the car and have it delivered to me without visiting the dealership. They provided me with pictures and videos of the car. The guys who delivered the vehicle were very nice as well. Will definitely buy another vehicle from them again in the future!

Work done on time and in a professional manner. Service manager Teresa does an outstanding job of making sure everything is done right. Happy customer.

Galesburg Toyota has been our go-to for years of service on our Toyota and Honda vehicles. They are unfailingly excellent in every way. A top-notch team that I trust. So of course, when it came time to trade in and purchase a new car, Galesburg Toyota was my choice. And the sales team was every bit as excellent.

The service is quick & friendly.

Great facility. Was able to find a good deal (drove from out of state). There was a small issue with some of the paperwork, but we were able to find a fix on the spot. Great people to work with.

We were treated very well, they were courteous and helpful with everything. Appreciated their virus safety precautions. Drove out with a beautiful car!

Jarvis is THE MAN! Today I went to lease a RAV4. It took a bit longer than usual (with the finance, NOT the staff), it being labor day, but while I was waiting, everyone was wonderful. Jarvis even brought me lunch! Im new to Illinois and I have to say that this was a great experience.As I said, there was a delay at corporate (surprise, surprise) and the GM actually came in to get things rolling. Great service, nice people and good senses of humor. I got a very good trade in value....well, you get it. Cant say enough nice things.Ill be back in 3 years to lease again. Maybe by 2023 they will have the James Bond accessory package!Thanks again Jarvis

During the whole process of being worked on,an employee would come out and let me know what was going on. Really nice people. Helpful

Absolutely phenomenal. They were professional and courteous. Worked with me on my budget. Let me test drive it overnight and I fell in love. Made sure to detail clean it and fill it up before letting me leave with it. This was my first stop for car shopping and I didnt have to look anywhere else they took such good care of me.Shout-out to Jarvis for being an all around amazing guy and one helluva salesman that I felt was genuinely looking out for me. He wasnt just making a sale. He was making my new vehicle a reality in a way that was most beneficial to me.

We had a great experience buying our Toyota Sienna. Dakota was really helpful and was responsive in our email questions before coming in to look at the car. Thanks!

They got me in at the last moment... thoroughly checked my car... I was informed and involved in decisions... very pleased, overall.

Havent been disappointed. They have been excellent

When my husband arrived - they could not find a record of the appointment I heard him make on the phone. He waited for over an hour & 20 minutes for service people to air up the tire and check the problem. Very non informative.

Thank you Emily for providing great service to us during our car selection and purchasing process. You went the extra mile to make this an easy transaction from taking the car video so we wouldn’t have to make a long unnecessary trip, the fresh detail and thoroughness of inspection. I would definitely recommend you to my friends and family in the Quad Cities as you were a pleasure to work with.

Very kind and caring staff. I really felt like they cared and wanted to help me. They worked very hard to get me in the right vehicle for a price that worked for me. They came highly recommended to me and I will recommend them to friends and family as well. Thanks for all your help!

Awesome folks over there they communicate very clearly and aren’t over pushy if items need fixed. They even offered to drop my car back off at my office. I always recommend Galesburg Toyota for all car needs!

Very friendly and easy to work with. No pressure sales. Purchased a used Jeep from them. Identified an issue with the vehicle and they were very fair in dealing with me on it.

We are always greeted warmly when we bring our vehicles in for service! They have competitive and fair pricing compared to other dealerships. Their staff is always ready to help with all of your concerns or needs! Thank you Galesburg Toyota for treating us like family!

A big thank you to Donna!! Because she cared, I got my service changed to an earlier time to avoid a snow storm!! She went above her duty and I really appreciate it!!

Dakota was tons of help and very patient with me! We spent 6 hours together to find the perfect car for me. I will be sending friends and family to Galesburg Toyota so they can work with Dakota too.

Ms Wiseman was very personable! Helped me see and explained troubles. Arranged a car to bring me home to Alexis while keeping my car overnight & brought it home next morning. This was a wonderful service! Just great!

Very helpful not pushy

I had a last minute issue and they got me right in and helped me.

The customer service is awesome . I’m unsatisfied, my car had issue and it got fixed to my car being dropped off with something completely different wrong with it they drove my car then brought it to me with gash in my tire And my steering shaking I have custom rims my car never shook . The only thing that was wrong with my car it wasn’t starting . For it to be returned with something completely different wrong .

Staff very helpful, went out of the way to ensure we got a reliable safe vehicle with the funds we had available

Always amazing friendly Christian service.

Very nice. Felt like there was a bit of an up sell at the end, but overall good work and really nice atmosphere.

Kurt Ossmann and his team are amazing! Last Saturday, our dog passed away unexpectedly. My family and I drove her from Peoria where I live to Galesburg to be cremated at Thomas Pet Crematory. Once we exited the interstate, the low oil light came on in the Tacoma. We had the oil changed at O’Brien Toyota the day before, so that made no sense. We finished our business at the Funeral Home and stopped by the dealership. Since it was Saturday, the service department had closed at noon, and it was now 2:30. We went inside the dealership, and Kurt and his team jumped into action. They diagnosed the problem, called in a service tech who was home but willing to come back in, found a replacement part, fixed everything, and had us back on our way home by 4:00. On the worst day of our life, Galesburg Toyota was there for us, and I can’t thank them enough. Buy a car from this team - they walk the walk!!

General Manager Kurt Ossmann and his team are not only consummate professionals, they care about the customer. On Saturday, November 14, I was unexpectedly in Galesburg. My engine oil warning light came on in my Tacoma. I was close so I stopped in at Galesburg Toyota. I had lost all the oil in my engine. Kurt and his team immediately got to work on my problem. The service department had closed so Kurt called a service tech who agreed to come in. The team diagnosed the problem, acquired the part needed and got me back on the road. They are really top drawer! I would give them more than 5 stars if I could!! If you have need for a vehicle or service you cant go wrong with Kurt and his amazing team.

Everyone there was friendly and courteous. Curt Harrison was my dealer. Very easy to work with. Helpful. He took time to answer all my questions. When I was leaving with my new car, he set up my phone so I can use it in the car. Highly recommend!

Very easy process, everyone was super nice and very helpful really appreciate all the help that you gave us Chris I’m loving my new Highlander third vehicle we purchased from Galesburg Toyota we will Definitely be back many more times thank you again

I worked with Ken and he was really great! They did everything they could to give me the best deal and made me feel comfortable with my purchase. I 100% recommend them as a dealership!

Went for oil change & tire rotation. Was greeted right away by very pleasant young lady. Waited in the waiting area and in about 45 minutes, my car was ready. Always a great experience at Galesburg Toyota. Thanks.

I made an appointment at the Galesburg Toyota service department for a problem with the hatchback on our 2019 Toyota Sequoia. I have to travel 40 miles to get to our appointment. I was expecting an inspection to pinpoint the problem and then have to return the following week for repairs. Teresa, the service manager, knows this and when I went to my appointment, she had already ordered the parts that normally cause a problem. When I got my vehicle back, and in record time of approximately 20 minutes, the car was repaired and no second visit required! She was so efficient and her effort was greatly appreciated! Thank you Teresa!

Great friendly staff. No hassles. Bought a nice used car. Give them a try next time you need a vehicle.

Great customer service. Bought 2 cars in the last year. Sill definitely go back.

Everyone their was super nice and helpful, want to thank Ken for all his work we are very pleased with our new car.

I like the service, it is the second car we bought here with my husband.

Very Fast, Informative, And Friendly. I Live 45 minutes away But I Choose to drive to Galesburg Toyota for all my services for my 2017 Toyota Corolla. Their Waiting Room & Bathroom Is very Clean 🙂👍

They did great work on my Tacoma. It did take longer than expected but the work was done right. I know that they were extremely busy so no complaints.

Donna and Kelsey are great! I apprecaite everything they did for me to make repairs go smoothly!

Hands down the best dealership in galesburg. They do everything to get you in a vehicle you can afford and need. They go above and beyond Yemm in terms of service and customer appreciation.

We stopped in as our 1st stop on our hunt for an upgrade on our van. Tom Carder was super helpful and friendly from the get go. He walked us through all the features of the Chrysler Pacifica we were looking at and even helped be sure it would accommodate for all our needs. He made the process of van shopping we had been dreading super easy and it was the only stop we needed to make. We will definitely return when ready for our next upgrade and be sending anyone whos looking his way! Thanks Tom for making the process easy!

Buying a car is never really easy. But I’m so glad we decided to make the hour drive from Davenport to purchase my beautiful blue RAV4. Everyone made us feel welcome. Jarvis was extremely wonderful to work with! He made it so simple and answered all my questions. I especially appreciated that he took the time to have the car ready to test drive and sanitized everything I might come in contact with to ease my mind in these current times. He took the time to explain everything about the car as I am a 1st time Toyota buyer. He was very friendly, not pushy, and overall great salesman! I’m so in love with my new car!

Fast friendly service! Easy to make contact with, and helpful when I ask questions! Fabulous service Dept!

Tom was a great help to us in showing us our new used car and alleviating any worries we may have had by doing all he could for us to make sure we were being taken care of. Not a bit pushy. Fun and easy to talk to and just a great guy. Highly recommend!!!Mike and LeAnnGood Hope, IL

I really enjoyed the service, experience and the time i spent with my brother Jarvis💙 at Galesburg Toyota and this is not a fake post 💯 the ringing of the bell was my favorite lol 😆 I hope to return there in the near future and get a second vehicle for myself this one was for my son.

In and out. 15 minutes.

This place always exceeds my expectations. The staffs super friendly and helpful. Fully reccomend

My son was forced to buy new transportation when a wreckless (and uninsured) driver totaled his car while it was parked at home. From start to finish Sales Representative Tom Carder made the process a pleasure. He went the extra mile to investigate the vehicles history and provide us with important information. Price negotiation was straight forward. No pressure, no hassle - Tom is a true professional and an invaluable asset to the Galesburg Toyota team. If you are in the market for new or used transportation, I highly recommend engaging with Tom Carder. Thanks for a great experience Tom!

Both Service and Sales came to my rescue the night before Thanksgiving when my Prius had car trouble. They rented me a 2021 Camry to drive Thanksgiving weekend so I wouldnt miss enjoying my grandchildren. After my Prius was towed in, Service speedily took care of everything. I have always been super pleased with the service Ive received at Galesburg Toyota!

The most pleasant car buying experience of my life and Im 67 so Ive bought quite a few cars over the years. Chris McCrea my salesman was polite and professional. His knowledge made it a very easy purchase.

I always return my car to Toyota for servicing. They are friendly, fast, and thorough. The service department is what makes my decision to buy Toyotas!

Jarvis was an awesome sales man. He wasnt pushy and worked hard to get me exactly what I needed.

Great place with awesome attention to detail! Great buying experience!

Got the pleasure of working with Mr. Chris McCrea today! While I wasn’t able to get into the truck I was looking at. I can still honestly say Chris not only gave it his absolute best, not only making an environment in which there wasn’t pressure, but also educating me on how to get out of my upside down loan. I’d recommend Chris to anyone out there. His good at listening to needs, and helping you better understand how the auto industry works. I’m a big fan of friendly, fair and transparent customer service and Chris is all of those things. Thanks for spending your day off working with me today. And hopefully we can find the right truck fairly soon!

I love this dealership! They have treated me very kindly and have been nothing but helpful! They have gone above and beyond for me!

Helpful staff and they paid attention to my details that were important to me.

Sales and management were incredibly helpful, friendly, definitely recommend! Best car buying experience i have ever had!

Effort to fix my horn problem in steering wheel continued 2.5 hrs as they were closing. I fortunately received discount before driving away with no improvement.I’ve been their customer for around 13 years.

I was very please with my trip for service today. I was getting the window sprayer checked and getting keys made. It was great that they have someone come in every other week to make keys. I had a 7 yr old boy and a 2 yr old girl with me. The kidos were entertained watching people do things and being active. Sincerely.Donna Echols

The staff was very friendly, kind, and professional. The work took a lot less time than I expected, and that was great. And it was all for a decent price.

Great customer service from Mike and service technicians! Will Recommend to all my friends who need service on their vehicles.