Kudos to Maureen and Skyler for delivering AMAZING customer service and patience while assisting me with my purchase. I am VERY pleased with the professionalism both associates displayed while at this location. Thanks again. Maureen and Skyler, you ROCK❗💪💯❤

After spending several hundred dollars on printer and labels. I called for tech. help to be told I would have to purchase a tech help package. This $50 to use in store or at home one time. Just to answer a question over the phone. They lost my business.

Customer service was fast and friendly. I will definently be returning for future business. 🙂

Called ahead for a lamination and was told they close at 7 got there 639 to be told the lamination was off and they are about to close. It was one print and there was time. Smh. Poor service !

People at the store are friendly and helpful

It’s a wonder people still shop at this location. The employees and even the manager is super rude every time we are in there. Hopefully they get some backlash. I honestly don’t understand why you have to be so extremely rude for no reason to someone.

I don’t know about the rest of the store but I use the printing machines/shipping area 4-5 times a week and they are always very helpful and professional.

Ordered an item that was on sale and after the item was available for pickup they removed it and most likely one of the employees got it instead due to the low price. This has happened several times already 2 different times at other locations. I recommend you go into the store and pick the item yourself if its a good deal instead of having the employees get it for you.

Office Depot on 13th st has very bad service overall. From the website to the store. First I ordered 2 items on the website for curbside pickup, paid online. There was nothing apparent to indicate that one of the two items was not in stock and would be shipped, I found out when I got to the store. The man bringing the one item out to my car was nervous and weird, and he talked over me. He starts putting on gloves like someones getting a procedure. I was told to park in the fire lane for curbside pick up. 2 days later I got 3 texts at 8:30pm from 3 different numbers that my order is ready for pickup at, and I knew it must be the other item from Office Depot because its all part of the overall weird, disjointed experience. Didnt say where it was ready for pickup at, didnt even say it was from Office Depot. I called the store the next day, talked to the same weird, nervous man who interrupted me to tell me he couldnt help me, that their system is fine, instructed me to call 1-800-go-depot which is basically a call to India. After a 10 minute hold, Im informed that my order will be delivered next week.Basically, youll never get our business again, office depot.

Wonderfull staff..helped with our printing needs

Decided to buy a Serta i5000 big & tall executive chair from here, paid $500 but figured it would be worth it since you generally pay for quality. The chair piston broke within 3 months and both the store and manufacturer support were non-existent. This is what I get for trying to shop at a local brick and mortar store, support online is always much better from Amazon.

Came in to look for replacement ink cartridges and the store was very low on supplies from what a customer service representative explained to me. After asking this customer service representative for any help or other purchasing options for replacement ink she blankly stared at me and said she was unable to assist me and would do better looking at other stores.There were clearly signs at the ink cartridge holders saying check with the store representative and asked to order ink to the store. Very poor customer service and would recommend another store for any office supplies

Very polite staff. Didnt have the printer that I was looking for in stock, but its still my go to place for office supplies.

A big Thank You to Aaron, who helped me order the HP laptop I wanted, itsup, and running great!We also recently got a very nice office desk chair, they have a fairly wide selection of most products. This store always has the supplies we need.

Friendly staff; helps with your printing, copying and any other things you needed.

Dont answer the phone

8:05 and still not open. Employees getting dropped off and walking into the store looking confused. This place is a joke

Depot officeValueFloorParkingComputerFaceConvenientPrintingInk cartridgesCheckCopy

Descriminates against people with medical conditions and harasses customers.

Purchased a printer today. Next to the price on the shelf below the printer was a sign that said $30 off with trade in of any printer. After double checking at the register they said yes so we ran back to get our old printer. During check out they realized the sign was referring to a different printer. The Manager honored what had been posted and gave us the trade in discount. Thank you to the fine folks who honored their posted sign. We’ll be back!

I was so humiliated by the elderly sales associate today when I approached the registers. I had a mask on my face, he had a mask on his face and there was plexiglass between me and the register. But as I approached the counter the man very visibly and quickly backed away from me and had a frustrated look on his face as if I was toxic to him. I had ink cartridges to turn in for recycling. Without speaking to me, he pointed to the floor and then told me to back behind the blue line in a voice that made me feel like a criminal. Only then did he approach the register. When it was time to swipe my Rewards Card, I “mistakenly” approached the counter again only to watch him quickly back away from me again. Is it really necessary to treat your customers without any dignity and only as if each person is a potential threat to the health of Office Depot employees? Maybe this store should remain closed until the “ threat” has passed or the insensitive sales associate should stay home.

The service was fast. I didnt have to wait in a long line to check out. The employees were beyond sweet and helpful! I was clueless but they helped me and were very patient! Ill definitely be back!

Well as a loyal member here, dealing with them for years with my local small business needs, I decided to finally purchase an entire new desk setup for my office. After finally chasing down someone to help which was tougher then one would think, I inquired about the desk and file cabinets. He said should be no problem to order. Then proceeds to say they are backed ordered with no estimated time, Which I understand happens, at which time I asked if the floor model was available for sale since the product doesn’t appear to be available any more, I did not ask for any discounts as I was willing to pay full retail because I’ve measured and arrange to fit this setup in my office . He stated they don’t like to sell the display models because they lose money, due to paying someone else to build them. Not that they couldn’t sell it, just didn’t want to. I have spent a lot of money here including a $1000 purchase for fax Machine and ink just last week. I’ve delt with poor attitudes here before from employees as some other reviews have stated but never held judgement towards anyone or the business because we all have our days and struggles that people know nothing about. Just very disappointed in the interaction today. I think today is going to steer me towards another means for my office supply. What’s the point of having items on display if they are no longer available. Every other retailer I’ve dealt with has always stated it’s our last one it’s as is and no warranty but yes we can sell the display. I do not understand the issue I suppose. Just disappointed and felt today’s experience was worth sharing, even though I’ve let poor attitudes go un-announced here before. So my advice is don’t research measure, budget, and get excited towards any office related items here as to experiencing a huge disappointment when they “just don’t want to sell them”.

Called to get blank magnetic signs. Was on hold for so long finally gave up.

I had a wonderful experience. My favorite part was the honesty of the sales associate. I may not have been totally happy about what I learned and I hated the price, but I got an expert job. And cheerful service. I was satisfied and next time I need help and cant do it alone I will go there.

Going to fax, and look at printers. The guy in office printing was helpful, allowed me to do it myself, but was available to help. Lady with printers listened to my needs and wants. Then she made suggestion and asked few more questions to understand my thoughts. Until we got to a specific printer. Met my needs and mostly my tight price range. Lol

Store is clean and tidy. Very well lit and customer service was pretty good. Prices are a little bit on the more expensive side, but granted they have to pay people to have that friendly smile on their faces all day. Definitely would shop here again!

This office depot is great. For one it is always empty lots of parking and absolutely no patrons. At times the store has more employees than customers. The prices are a bit high compared to AHEM Amazon. But, I office depot does have a dear place in my heart.

I had a awful experience. Firstly, the customer service with the night manager John was AWFUL. He was very rude and arrogant. Whenever I’d ask about something I didn’t know his response was rude and then he would add an arrogant laugh. He didn’t want to actually help at all. He just wanted to tell you the way he was doing it and that’s the way it goes. They told me I would be able to get my money back 100% if I was under the two weeks and had my receipt. I did both and they said “the receipt couldn’t be found in the computer so I can’t get my money back. Even though I told I was. And he didn’t want to communicate. AWFUL SERVICE. Bad manager.

For whatever reason, theres never anyone on the floor. We live in an online shopping world due to the price, and convenience. When you go into stores like Office Depot, youd expect superior service since the competetion is high. Every time I go in this store theres 2 cashiers, 2 people at the printing station 1 person at the computer fixing station, and thats it. If you actually need help on the floor, you have to wait. If youre on your lunch break (considering its target market is small businesses), youre screwed.

Quick and simple to navigate finding office type supplies. Provides print, copy and fingerprinting services.

Horrible customer service. Would not wait on me and very rude employees

Comprehensive office supply stock is the best feature of the store. It is well lit, clean and spacious. Most items have a wide variety of brands and quality /price on display. Getting selected products checked out, however, is painfully slow, even with a queue of three customers to two checkout stations. Many products are sold by means of display cards which you bring to the front. This requires retrieving the actual merchandise after you arrive at the register, which in my experience is a relatively slow process. Since it is performed by the register clerk, no else can be served in the interim. Not a five-star experience.

Ill focus my review on the aesthetics of the business in the hopes that it will grab the attention of management. The business NEEDS a refresh. The floors/carpet are worn. Displays/signage are all showing their age. Colors and paint inside and outside the building are faded...and the first thing youre met with when visiting the business is an outdoor sign obscured by unmaintained trees and covered in bird droppings. While the stores selection is adequate, the aesthetic makes one feel as though this is a location that is struggling.

Picked up a task chair at a decent price. Store is well staffed but youve got to ask for assistance. Spiral notebooks were hard to find. When you walk in go right immediately.

Unhelpful and uncorteous staff, wouldnt except return even though I bought less than a week ago. Also wouldnt offer any discounts on clearly used and open box item. Would not recommend for buying technology, going to stick to Amazon.

These guys do most of the printing for my business. I know them on a first name basis, and they know me. In nearly 6 years of working with them, they put the customer first. The absolute best place in Gainesville, FL for printing, binding, or sign work.

There is a older Hispanic woman who was very rude to my teenage daughter who was there making a purchase. The No Cash Back was not visible therefore my daughter requested cash back. The lady proceeded to ask her if she could read and management was very unconcerned.😠😠

Justin front the printing service department handled my large order very well for me. He was verv nice and helpful

So polite employees, and Ariel, tbe Lady at Print Services, the best. Prices so convenient . Plenty parking lot.

Ive got some things laminator was very helpful very informative on how to do it the cheapest way and I appreciate

I had a little trouble finding the store the first time I visited. Its not easy to see while driving. Inside was clean, the staff was helpful and I didnt have any trouble finding the printer paper I was picking up advertised on sale.

The young man that helped me in the photo department with pictures of my service dog going to tremendous job it was very much appreciated, it seems all employees go out of their way to help which is nice to see these days :-)

Your standard Office Depot. This one has a great location: you can get in and out with very little terrible, and there is always parking. Only giving them 4 stars because their staff is usually pretty aloof. Its fine when youre just browsing, but can be a little frustrating when you actually need help finding something.

Spoke to Ariel at office depot, very prompt service and very professional..I also like the variety of computers and office chairs.i recommend this office depot.

Very friendly sales people! Had exactly what I wanted. Very fast check out as well!

I pulled into the parking lot and went to the door at 8:55 pm for a quick purchase (they close at 9), and they hurriedly closed the gate and locked the door in my face. Bad customer service!

Tech support was great, product support far above average. Product availability also very good.

I have always been fond of Office Depot, I just wish they stocked a little more of things you find on their website because I just purchased something I would liked to have seen up close before purchasing & now I would like to return it but am unsure about it.However, it is my office supply, electronics store.

I had my new computer crash with 3 tests coming up that week. Victor, Erica, & Jesse were SO wonderful! They took care of me &I left with a smile. So thankful!!

Reliable for things you wont find anywhere else in Gainesville, like leather folios and unusual paper. But theyll constantly ask you if you need help. I would not buy anything commodity in the store.

Employees are nice and didnt seemed to mind my inability to find the flashdrives. They even walked me over to them. The store was not very well kept, though.

Friendly, personable service. Comprehensive stock of office supplies A to Z.

Well they have just about everything you can think of but its a good place just to kind of gather some information maybe do a little price checking and maybe you find some things on sale

Good selection, excellent value, clean, well organized store. Location is convenient.

Needed a color copy and there was no one to assist me with my questions. FINALLY, I find a clerk. He can barely speak english and doesnt have a clue how to work the machine. Then, doesnt even try to find somneone who can help me. Service sucks! Then, I had to pay for all my failed attempts on my own. Wont ever go there again.

Great place to shop. I love shopping there.

Well organized and clean store. Very good options in stock all the time. Awful and slow service for anything thats not off the shelves.

Every time im in there help is always around. never have any trouble finding stuff. Tori is the best employee

I return something and they took good care of me.

Print & Copy Shop (WES) assisted me in creating a perfect hand out for our event!

I called to complain about how poorly I was treated by a store associate, the manager “Sidney”, hung up in my face.

Very positive experience! Staff was very helpful, and selection was good.

Exactly an office depot. No complaints.

Great place to shop, they are always fully stocked and have great sales!!

Efficiant and very people for trust and buy the best laptop here!

Good office supplies and decent prices.

Nice clean store. Has everything you would expect at a Office Depot.

Great service!

Great selection of paper products like Dundee Miflin

Good office selection, amongst other things!

Great emolyees but tax machine is high

Great service and no unanswered questions

The staff is always helpful and informed.

Great value, great service. Only Office Depot I shop at.

Friendly service and they are helpful here.

Overpriced, only one functioning self service copy machine.

Very useful for business needs

Great sales, a good place for business supplies

The folks here are very helpful

Very friendly helpful staff.

Loved the store and would have rated 5 but I was sold the wrong ink cartridges by the sale guy even when I gave my printer name and model number..

My favorite place to get the supplies and services I have needed ! 😁

Really great customer service ...

Needed to print things in color. Their printer doesnt work. Really? You have one job...

I got my business cards here but they messed them up. Had to go back and get them redone.

Good selection of basic supplies

The service there is great

Printer Supplies, cases for Android smartphones, printer ink, etc., are limited.

IT guy was very friendly! Clean store

Get 2 shoppers rewards point for recycling 1 ink cartridges. I recycled 10 ink cartridges and got $ 20 store credit.

Great customer service

I ordered my products online and pick them up in the store and they were ready. The staff was very friendly

One can find almost everything hete

Overpriced and rarely have what you need unless you are looking for printer ink and paper

They got anything you need for school and office

Had just what we were looking for and on sale!

There wasnt a great selection and the prices were on the high side.

Not very good value, old model in computers

Helpful staff.