Could be better.. Customer service isnt very friendly. Usually end up getting the wrong car parts and have to return them..

Great people. Computer said they had the part I needed when I went to pick it up they didnt have it.

I had purchased all four rotors for my car on Monday, and the front rotors were not lining up correctly, leading me to believe I had either received the incorrect or faulty parts. As luck would have it, I was graced with pleasure of speaking to Erinn on the phone. Not only is she absolutely delightful to deal with, her witty attitude brightened my day. The last time I had called Autozone about an incorrect part (earlier this week, the car is a mid year build and it can be tricky to order the correct parts, so I usually cut anyone attempting to order parts for me some slack), the young gentleman that I conversed with seemed a little less than enthusiastic, making the call a definite chore, but with Erinn, you could tell that she had on her best smile as she picked up the phone and said, Thank you for calling Autozone... I worked retail at several jobs when I was a teenager and it can be a very thankless undertaking, but you can tell that Erinn is a veteran in customer service. She could not have been more honestly polite and extremely helpful. She spent quite a while searching out the different part numbers and tracking down the diagrams of the parts, but she maneuvered through it all with grace and tact. I have a few avenues in how to deal with the parts to my car, but my success will be completely dependant on the aid rendered by Erinn in my time of need. I am veery happy to know that 2020 did not destroy my faith in humanity and I hope that AutoZone realizes they have someone on their staff willing to go the extra mile for their customers while maintaining an extremely high level of customer sercservice.

Larry Nagi is the best Autozone guy I have ever dealt with: cool, calm, collected, a great salesman, well mannered, accommodating. His name tag indicates that he’s the store manager.Due to lack of parts in stock at other parts stores, I only visited his store out of desperation. I’d given up on the zone years ago for various reasons; mostly because of poor morale.This guy’s team seems to enjoy themselves, though. Go figure. When the boss is answering questions and solving problems with a good attitude, and doing so in a team spirit, it encourages guys like me to not only leave a nice review, but also to return. I’ll be back.Thanks Larry

Expected autozone service. Friendly, fast, could be more knowledgeable

Courteous, helpful staff. They even allowed me to leave my car in the parking lot while the part I needed got transferred to the store.

Awesome Customer Service. Rare to find in this town. Keep up the good work!

I want to put a shout out to Mr. Skip at the AutoZone of the location of 201 N Royal Avenue in Front Royal, VA. He did an AMAZING job installing my new battery for my car. Im glad he took his time to do this for me. I am happy to have had him install my car battery for my car. He goes above and beyond as I was told by one of his fellow associates. I love people who do that. I am happy to have a new car battery in my car. Now I feel a lot safer thanks to Mr. Skip. Thank You Mr. Skip So Much. I really appreciate what you did for me. Have an awesome day and God Bless you.

Very helpful... Changed my battery in key fob, also lend me a computer code reader.

Good store. Meets all my expectations of an Autozone store. Crew works hard and it shows.

Very helpful and nice 🙂

Jake was super helpful! Absolutely FANTASTIC service. Jake assisted me in diagnosis/ replacement parts for catalytic converter on 2003 corolla. Would HIGHLY recommend this AutoZone- very knowledgeable and helpful!

Friendly staff Well stocked

JAKE is amazing, knowledgeable, friendly and informative! He walked me through running a diagnostic test on my vehicle to find the problem and explained in detail what the issue was. He broke everything down for me and even showed me where the new part needed to go. I went in feeling overwhelmed and left feeling relieved. He truly cares and provided outstanding customer service! Thank you, Jake!!!

Thank you so much for your help!!! Im the Odyssey guy from Jersey. Appreciate the gentleman who helped me and looked for a bad leak and check the stick. Truly a great kind person! Good luck with your van :)

Waited for a while for someone to show up but was eventually helped to pay for the item I have been treated better before at the same location maybe the person was having a bad day but should that be an excuse not even to provide a plastic smile

Great place in front royal. They are there to help answer questions and advice.

Jake at the front royal auto zone was great! He was super knowledgeable and eager to help. Fantastic customer service! He even installed my battery for me on the spot! I will be sure to stop in and see him for all of my automotive needs!

Rude people not friendly and unwilling to help me put lights onto my car.. Other autozones have always been willing to help me with small things like that. Every time Ive had to go into this store the people are rude and engaged in conversations with each other and slow to help the customers

Excellent staff and service. Seek out Brian or skip. Super friendly and under my hood on more than one occasion. Thanks Brian and skip

Fact, friendly service

Very hit or miss with getting help here

Help come up with a solution

ZNGASQZQ is your Yahoo verification code

Bought a key fob for my new car and Jake was kind enough to offer to program it to work with my vehicle. Great customer service!

Had what I needed..

Jake S. was very polite and helpful. Needed a license plate light replacement. He was willing to change the bulbs; he also let me know the clips we’re wearing and would need to be replaced before they snapped. I really appreciated his attention to the details and his kindness.

Good customer service!

I like to go buy parts for my car there

After market parts. Dont last

Good place

I stopped by AutoZone this morning for a replacement bulb for one of my headlights. Jake, a customer service representative, was fast, friendly, and efficient with finding the part that I needed and offering to replace the bulb for me. I was in and out of the store with a new headlight bulb installed in 5 minutes! Thank you, Jake!

Jake wow! Jake has the knowledge and customer service this town needs - I’ve been in this town for 48 hours (I’m from South Carolina) and my battery dies on my 2016 Honda! My husband 7 hours away was not happy! I thought I was going to have to go to the Honda dealership which too far...but Jake and his knowledge saved the day ! Thanks so much! - Shannon Hudson

I went into AZ to see if they had some heat shield tubing I could use on the wiring going to the heating element for our oven. The insulation was burning away from the high heat. Brian was very helpful. He looked everywhere. When we could not find exactly what I needed, I opted for a make do. It was made of Titanium. 2500 degree resistance. But wasnt sure if it was conductive. He loaned me a voltmeter to check it before I paid for it. Just a terrific experience. Thank you.

Alice was amazing as always. The older gentleman that checked my battery was not having a good day 😟

New in town and my lights went out on my vehicle. AutoZone is my usual spot to go. A gentleman named Jake came to help and showed great customer service. He went above and beyond to assist. Thank you!

Jake is the nicest guy and extremely knowledgeable about cars. He helps with a smile & definitely doesn’t just give up until he’s finished with the job. And I will give my business to this autozone directly because of Jakes customer service skills. The manager should definitely give him a raise that’s very much deserved. Thanks so much Jake for all your help 😊

Jake S. was super helpful in troubleshooting a broken headlight with me! He went above and beyond to help me fix it! Thank you so much, Jake! Ill definitely be returning for any future car fixed!

Very helpful. 💙

Great service

I was shocked to find out that my power steering fluid was leaking and the tank for the fluid empty! I stopped by AutoZone where the manager, John, went above and beyond to help me make sure I could get safely home, an hour away. I really appreciated the advice and reassurance, thanks again, John!

Good people good parts good prices.... just ask for Skip. He will set ya right

I came across your store on 10/28/2019. My car was having a issue. I pulled in and came inside. A employee name Jake Swann came to offer me help. Wow what a great personality. He was able to help me fix my issue and had great knowledge of my vehicle. He was able to tell me what I needed, knew exactly in the store it was and very helpful. He was very good at offering to assist with everything the time I came in to the time I left. Definitely a employee that I would be happy to work with again. You have a gem of a worker in Jake. He deserves my 5 stars for sure. THThanks Auto Zone for having a great employee.

Jake is the nicest guy and extremely knowledgeable about cars. He helps with a smile and doesn’t make me feel like a helpless female. I will give my business to this autozone directly because of Jakes customer service skills. The manager should give him a raise. Thanks so much Jake.

Dont know her name but girl with blue hair helped me out really nice with a code reading and recommended what i needed based off the code. I was able to fix the issue thanks to her expertise.

Having a disturbing noise when steering 2003 FORD Ranger, I stopped in to pick up steering fluid. I picked up the wrong stuff and had to go back in to ask for help. This is were JACK comes in. He was GREAT!! Kind, polite, and oh sooooo very helpful!He helped me get the right steering fluid, and he listened to the noise my truck was making and determined it was a leak from the line coming out of the fluid housing.THANK YOU JACK!! Thank you soo much.

Excellent service

Store manager is awesome! It was so nice, as a female, to go into an auto parts store and be treated like a human being. Will only be dealing with them from now on.

Skip is a wonderful employee whom I can always trust to go the extra mile and help me at Auto Zone! He has checked my battery, alternator and many other items. He helps me order parts and trouble shoot. I am so thankful He works at Auto Zone! He is the reason I go there and have gone there for years! Thank you Skip! I hope Auto Zone appreciates your service!

If you know what you need your ok. But dont ever count on them to know what you need ever. Save your time go to napa.

Great store with good service, Ive been getting parts there for years.

Stoped at Autozone to have the code read on my daughters Mazda. I could not have asked for better service. Jake came out, read the code for me, went over pricing and weather or not the more expensive part was worth the money and talked to me about being able to do the work myself. Jake was just an all around nice guy and was very knowledgeable. He took his time explaining things to me and didnt seem to mind the conversation at all. Jake was a super nice guy! It will be Autozone to see Jake from now on!

BAD SERVICE YOU WAIT WAY TO LONG FOR SOMEONE TO HELP YOU

Shop here for the rewards. Prices are better than the rest usually. If you catch them on a good day, they are helpful but if you dont you better know what you want because you wont get much help from them ...except pushed out the door.

Great experience and service. Im a happy customer.

Called for a simple question regarding a car battery. Was on hold for over six minutes. Went with Advanced on the by-pass instead.

I went to get my alternator and battery checked tonight as my car was acting up. The employee Jake was legit THE BEST i have ever encountered. Very friendly, very personable. He helped me find out exactly what was wrong. Made sure 100% everything was good before i left. Overall my experience tonight was great. You dont find many people with such a Great work ethic. He actually cares about the customers. Autozone has a gem with that young man. I didnt catch the manager on dutys name but he was also very helpful as well.

They were a little slow this time, and did not have the part I wanted. They very helpfully told me where I needed to drive to get it from another AutoZone. I ignored that suggestion, I didnt have time. I think he could have offered to have it sent over from the other store.Then I was asking about how replacement keys with fobs work for toyota. I have in the past bought and synced a refurbished toyota key and was trying to refresh my memory. The counter clerk was clueless. He kept saying I could only get it from a dealership and other stuff I knew to be incorrect.Depending on what I need or what Im working on, I dont let just anybody wait on me. There are some older, more experienced guys who work there that I preferr. They actually know their stuff. The others only know what the computer tells them and thats wrong half the time.This is true most places so I wont count it against them too much but I do keep it in mind. Even with flaws they are friendly and try to be helpful so its still a good place to go.I also like that they have women who work there. Some parts places are very malecentric and so are dismissive and disdainful of woman who come in, AutoZone is not. I dont feel ignored there.

Jake went above and beyond to assist with diagnosing and repairing our stutter problem. Super helpful, courteous, and professional.

They busy but they try to get to ya as fast as they can. Appreciate the help.

Its an auto parts store the people are nice. The place is clean and organized.

Great place to pick up spare parts for the vehicle.very friendly and helpful.

Good AutoZone location. Staff is decent and inventory is good

I would like 2 say that auto zone in front royal should do whatever they can to keep Jake S. He is very knowledgeable and helpful. It was really nice 2 go there and have e someone that knows what they r doin him and Skip r the 2 best there but u guys definitely need to keep Jake S. He is awesome and I was very happy 2 be able 2 go in and get what I needed and everything be right and ready 2 go. U guys need 2 everything u can 2 keep him at auto zone. It was really nice 2 have someone there that actually knows what they r doing. Him and Skip r the 2 best ppl auto zone in front royal have and u need 2 keep them

Standard AutoZone. The staff is helpful and knowledgeable but not overly friendly.

Front desk man was very good at offering better products. Wish I grabbed his name, older gentleman with gray hair and glasses for rain x.

Very informative with auto database...willing to share knowledge...

Very friendly and knowledgeable Staff. The store was very clean and the isles had plenty of room to shop.

As an experienced truck owner, I can tell you this much: if youre buying parts, stick with AutoZone.

Very helpful and good people. They do try to help you every way possible.

The service was adequate some of the people would ignore me the others took good care of me but was given the wrong parts but no problem exchanging them and they do fine veterans discounts.

Good staff was very helpful in finding new wipers and bulbs.

Salesperson very knowledgeable and extremely helpful..needed new battery.

The associates are always willing to be helpful, and friendly. There is plenty for the diys to find and get what you need, as well as good product inventory.

That place good for wedding

Staff was helpfull great prices

Nice people, if they dont have the part they will order it

I love AutoZones great care for their customers and knowledge of all types of automotive parts.

Prices are good and the staff are very friendly and helpful

As long as Skip the manager or the small chic called Emily is working on what you need your golden

Great auto parts store helpful staff

I prefer this place to all other Auto parts stores.

They are relay nice and very good helper. from top to bottom.

Good people & reasonable prices

I was in town for an event from Indiana and Rich Goddard went above and beyond to help me get my bike fixed. Great job and great service!!!

Great service, always customer oriented, knowledgeable!

I just went to this store and felt with a gentleman I believe his name was Skip. He was the rudest person I have ever delt with. I had a few questions and he kept mumbling under his breath. Asked very rudely if I even knew what I was asking and if I should even be in his store.. Now I will admit Im not the best of a mechanic but I know enough but to have him ask me that and be rude is uncalled for.

They actually got the right part. Unfortunately they never called to tell me it came in. But they were nice

Free check of my battery and alternator. Didnt have to wait.

Have always received great support and services

Very helpful only place I go

Good place to shop nice friendly employees

This store used to be better until they hired all of the women who dont know anything about vehicles. They are very rude!!

It was 530 they had two people working and their was about 6 people wainting in line waited about 30 mins to be told that they did not have a part that I called about and talked to the same guy that told me that they had the part in stock

Prompt friendly service

The best to place your auto parts

Nice Employees. Parts Are Hit Or Miss

They usually have the parts I need in stock.

Had to go back 3 times for the right brakes! Look up your part numbers before going in!

Great place, great service, great selection!!