Though the website/app are never correct about their availability; they do offer an array of electronics and accessories at reasonable prices. I like their customer service always ready to help and knowledgeable! The store is kept clean and tidy. Youll notice most stations - if not all throughout the store - have hand sanitizer and sanitizing wipes.

I used to come to this Best Buy a lot but havent for years. The store is very nice. The associates, not so much. I much rather go somewhere else with better customer service then a nice place like this with poor service. The greeter or security or whoever stands near the door was rude as well. Definitely shows their lack of interest in their work.

Worst service ever. I was there to pick up one of my order at the pick-up window and the Mexican lady wearing a glasses with curly black hair gave me a negative sarcastic attitude stating that the item I order they do not have it in stock. That lady need to get fire. My question to Best Buy is why post up something available when there is none available? If I was to rate this shop from 1 to 10 I will give a 0....

Came Here To Find An Adapter For My Wi-Fi box because it was taking me over 3 days just to upload a video on YouTube😢 Found what I needed at a reasonable price and got another handy item for maintaining my laptop. Customer Service was GREAT and the clerks there were more than willing 2 assist you and help you find just what your LOOKING 4 👍👏👌😁

Great store, I got my husbands samsung watch here. It was a little busy and hard to get help but thats usually the case for Christmas. I like how they maintained the 6 feet apart in line and kept the store pretty clean.

I had to return my carpet shampooer I thought I was going to have a difficult time exchanging it out for another even though I have 3 year warranty.... But I didnt it went smoothly so I give them 2 thumbs up for that part. What I didnt like was that I wasnt educated on how the 3 yr warranty worked so I guess if your product breaks within 3yrs you could return it once in the 3yrs. I was unaware of that. So now I had to purchase another 3yr warranty because now Im too far into this I paid alot of money for this machine so if it breaks like my other one for no reason & I dont get the warranty.... Well there goes all my money to waste I barely bought it end of June.

I havent been to this location in years. The shelves all have big empty spaces, their car stereo section is absolutely destroyed, and the selection is AWFUL! I was followed by one of the employees for the last ten mins I was there. Not sure why. My experience today definitely cost them my business from here on out.

Good Customer service, helped me with the purchase of an electric range, found the best price at this location.

Went to buy a laptop after work because this store was closer to my work than the Clovis one I usually go to. Apparently, to get any customer service or help asking questions you have to be put on a list at the front door and if you need more help after theyve walked away because you needed time to think and consider, then you have to go back to the front and get back on the list and hope theres not a bunch of people in front of you while you stand around in an unfriendly atmosphere. Associates standing around talking to each other in groups of three obviously not doing anything but chatting cant be bothered to help unless youre on the list and in the end I wasnt comfortable with deciding on a laptop purchase there and left. Ive never experienced anything like that at the Clovis store and will definitely not being going back to this store for anything I need like that again.

I have bought two point and shoot cameras. I got all the accessories as well.Not necessarily the cheapest prices. But, they have it in stock.They have lots of useful camera gear. From carrying bags to monopoles, to tripods.I recommend this Best Buy.

Good visit. In and out. Knowledgeable staff member helped me find a video cable very quickly.

Nice place large selection of electronics to choose from

It was so good Im glad I found a laptop good quality I hope 1 day Ill be Able to go back their service is wonderful ❤😊 and I got my lovely Lenovo laptop!

Store is clean, well-maintained, and managed. Usually has electronic products available and ready to ship before other retailers.

The very best Best Buy location in all of the Central valley, as the level of service and the number of items in stock is awesome!I was here a couple of weeks ago and had a great experience with Austin, who answered all of my questions thoroughly, was very polite and courteous, and took his time carefully carrying my television to my vehicle.I would definitely recommend this particular Best Buy location to anyone in the Central valley for all of their electronics and/or appliance needs.Rating: A+

They have made so many cuts their is hardly anyone on the floor. You have to make an apt to buy anything substantial. Ive been waiting about 15 min. at the front counter and I see associates they see me, and Noone acknowledged me. I asked for a manager and the person that came up, walked right past me 5 min. ago. I explained their lack of customer service, and how inconvenient their new system is. Will not be going back, we were refitting our whole office with 30 systems and monitors.

First time at best buy and the installed my stero. When I was there I was telling the guy that my key fob to my call alarm wasnt working. He said hed look at it. When I pick up my car I asked the guy about my key fob. And what it was is that it needed reprogramming because I had work done to my car previously and they unhook my computer not realizing it effect my car alarm. The guy was great at best buy for checking this out for me. Or it was going to cost me alot to get another key fob for my car. Kudos to him.

Very Cool Place! After a few Minutes A Customer Service Representative helped me and I purchased what I went for very Helpful and Knowledgeable. Overall Clean Store and Nice young people there to Help

Come here all the time for gaming accessoriesPlace is well kept and the employees know what their talking about. The geek squad has been a great help in the past as well

Decent prices and good customer services installer. Answer all my questions. There are a few things that I didn’t like. Such as I purchased the remote start system and security alarm separately, which both system come with two tilt sensors but the installer didn’t want to install it since he mention it can be a faulty alarm trigger. Another thing, I noticed is that most of the splice wiring, the copper were twisted together and tape with electrical tape, which was not professional and make the wiring works look poorly done. Called the installer and was told additional cost to make the wiring look better and use connectors, which make no sense. (Professional install should never be like this). Will updates on how the alarm work as time goes by. Let see if Best Buy live up to their promise of Lifetime warranty on work done and replacement defective parts free of charge.

Just left this Best Buy! After waiting about 20 minutes in a section looking for help, I finally decided to go ask a guy in the front of store. He took my number and said someone would be with me by 5 minutes.... no one ever showed up! Very disappointed with the customer service here.

Got in line at 530am for GPUs. Got the last rtx 3080. Finally. 4 months bestbuy! You got 4 stars for friendly staff. Otherwise I would give 1 for GPU handling. Figure out how to stop the scalpers!

Couldnt find someone to help me. Its always like hide and seek when I go there. Need to account for their busiest times. Out of what I needed. An alarm went off while I was looking at a camera. It kept going for a long time. Someone came over to turn it off...then just walked away. No acknowledgement, or inquire to see what we needed, no hello, etc. Wish sales people were still taught etiquette and manners.

Great variety and selection! Service was helpful and pleasant. We will be back!

I was casing the place to see who the competition was for black Friday. cant wait to beat the hell out of shoppers for that cheap television.

Aside from a 10 minute wait 4 help, the staff was very helpful

I do not recommend using geek squak for your Apple care needs!!!! I beg you not to do it!!! I was told by apple care that I would be able to replace my device in person. Had to wait 2 hours to be told that they do not have a device in stock it had to be ordered! What makes things worse, the device could not be shipped to my house. I had to go back to the store when the device was ready!! Also, you would think geek squad had extra chargers laying around so you could charge your phone at least while you wait.......NOPE!!!! Not even that!!!!

We went to get good speakers on sale...the security at the door let us know that if we want help, just to ask him, so he can send someone. 😉 Everything went smoothly, we got to hear them with the songs we wanted to hear. Cool. We purchased them, for pickup a month into the future so we can take them to our new home...

Dont get much help, no one asked if they could help

This happened about a month ago and am only reporting it now because I tried to go through the company and its been ignored. This is a review mostly for Geek Squad (as most people dont check Geek Squad reviews separately) as well as partially for Best Buy in general.Im old school, lower-tier IT, not up to date with current Operating Systems, however I know the general processes one goes though. But, not being up to date, when my NEW FROM BEST BUY laptop kept saying the only game installed on my computer wasnt installed (only use it for the game, Internet, and my writing on Google Docs), and the computer manufacture, game publisher, and Steam all wanted to point fingers at each other; I decided it would be best to take it in, STILL UNDER WARRANTY, to have Geek Squad take a quick look at what can be done.After having to explain the situation three times to the employee, he took it into the back, and without enough time to do any sort of basic scan (the equivalent of a chkdsk/scndsk), he brings it back and just keeps telling me that I have to BUY MORE HARDWARE to fix the issue. Mind you, I know this is not the case as while this laptop is not at the top of the recommended for the game it was above the minimum and hadnt been used for anything which would even eat up the memory. I pointed out, again, that it is not a hardware issue but a software or programming issue. I described many circumstances in which could have created it, but again, Im older low-tier IT, so Im just not adept at these Operating Systems to check for those issues. He refused to budge. Basically agreeing that Id have to do a factory reset on the system.I spoke with a manager of Best Buy as I wasnt allowed to speak to a manager at Geek Squad. We go through the whole deal, and to his credit he seemed more knowledgeable than the GS staff member Id just dealt with. After all sorts of stuff, he said they could diagnose it but charging me over $150 just for a checking of the system.I left. I had already been kicking myself for not having created a restore point before downloading the game. I was looking into doing a total system restore when I noticed, to my joyful surprise that when I first started kicking myself about not having created a restore point before downloading the game, that I had in fact created one then... Four days before the issue. Used it, and low and behold, without any hardware modifications it works perfectly after the restore.So, these experts didnt even have the expertise to ask, So, when did you last create a restore point? Let alone to check it when they took it into the back for 3 minutes, but they sure had the time to pull the specs up on my computer. They tried to cost me lots of money for absolutely no reason. While the store manager says they dont make commission, it sure does look good on your report when youre up for evaluation if youve upsold folks. But to try to take advantage? To suggest it wont work without it? Its not like he said, This or this could be the problem, but even after we fix it, if able, this might still happen again without these upgrades, (still a lie as it was in fact a software issue some file(s) moved because of a glitch of some sort, never figured out), but blamed everything on obsolete (yet still somehow selling for $1,700 alone) graphics card, etc.These arent experts in anything other than trying to scam you. Take your money, and your computers, elsewhere. This is also going to be saved on a review for Best Buy as not everyone checks Geek Squad directly.

Very helpful employees!The greeter was very knowledgeable!!

I went to this location yesterday and a very nice gentlemen helped me with purchasing a PC. I wished i’ve gotten his name because he was the most helpful employee i’ve ever met before.

Great customer Service Very Helpful Had Everything We Needed n The some good Sale Prices

The customer service is very poor. The employees are busy but don’t take the time to acknowledge you and give you blank stare to avoid contact. At least acknowledge the customer and let them know you’ll be right with them. No help had to walk out.

My salesman, Gerry was very courteous and knowledgeable. Meet all my requirements. But Best Buy needs a better system for assisting customers!

I have been coming here for years. It has for the most part been staffed with good employees. I have always had goos help here. Hope best buy is around forever.

Came in looking for a specific camera and Jerry was really helpful. He was able to get me the last Canon Eos RP and get me the accessories I needed! Thank you!

More staff needed. We spent a hour just trying to make a simple purchase.

My son went to go buy a gaming laptop and he had very little idea as to what he wanted. They were very helpful and informative. The sales guy even have him a money saving tip. They were great.

Quick and easy customer service. They were friendly and helpful in the cell phone area.

Very helpful. We didnt need a guide we knew what we needed.

My computer crashed, called Zeek tech support at 11 am. Left my call back #. Got a call back in about 10 minutes. Tech support was helpful but could not repair it on the phone. They set up an appointment for 12 that afternoon. Brought the computer in and was taken care of. Good servuce.

I waited in line for help with laptops they told me I had to get in line at the door, where there was no one which pushed my time back for extra 15 minutes, but staff with laptops the guys was really good, knowledgeable, and patience.

This best buys has much better customer service than the one in clovis. So I make the extra drive here

They were very busy, products were passing through their displays fast. I saw small cables being sold for a few dollars to huge exotic tvs sold for a few thousand dollars.What made it positive to me is the fact that the consumers energy from before Covit 19 is making a come back. I left the place with a higher sense of things are going to a place we used to be, plus, it would be unwise for anyone to underestimate the American consumer...

It was a good place to go to for some head phones

Very helpful Staff. Someone is by the door when you enter to answer questions and point to where you need to go. They also sign you up for one-on-one help. Very efficient!

5 stars because I found what I was looking for, but the person the helped us a Negative points to him. Really bad actitud I felt he wasnt to happy to help me. Another couple pull him aside and the way he was helping them was very nice. That wasnt nice but any who I wish him good. Maybe I wasnt his cup of tea.

Very helpful staff with prices affordable Ill be returning soon for that much needed newest tech thanks Best Buy

This is my favorite Best Buy. I needed help buying 2 different computers and Christian was very helpful and was focused on helping me find what I want based on what I needed to do.

We went it to take our PC for maintenance by Geek Squad. A week later were notified that PC is ready for pickup. When we picked it up come to find out no work was done on it. Graphic card needed replacement, Windows 10 was installed but it wasnt activated, hard drive was also defective. We received no call from Geek Squad to tell us of the problems so we could ok and give the green light to correct. We took our PC home the same way we dropped it off, not working!

No help available unless you ask for divine permission. Luckily I found what I wanted unassisted. Why I dont go there.

I showed the employee who greeted us at the door a battery I needed for my home phones. He told me (no) you didnt have them, didnt know how I would find them anywhere. Just kept saying (nope) best buy didnt carry them at all. I walked over to the phones and there they were. I bought 2 at $19.99 a piece. Your employee almost cost you my $43.00 purchase. Hes not worth the $15.00 an hour you pay him.

A little waiting at front door but great service

Great electronics like any best buy but theyre a bit understaffed

Very good selections for all budgets! Went in looking for moderate priced decent products and left with even better items.

Amazing customer service and great products easy financing purchased 4 Samsung tablets at a great price

Great service! Good deals!

Actually they dont even deserved any star. I waited in line to bring my laptop to get it looked at. The girl told me I needed and appointment. They could have told me that while I waited for 20 minutes. I went to looked at laptop. I needed helped.. The sales guy told me. Are you on a list to asks questions? You can get all your questions answered once you are on the list to be HELP RIDICULOUS!! NEVER BUY AND WALKQ NEVER ENTER THEIR STORE AGAIN.

Car alarm installers were good and very helpful did not even charge me when I came back to have them install glass and tilt sensor

This store is Awesome! The people here are friendly and very helpful. I love electronics, so I go here a lot.

Staff was uninformed about a few topics, yet showed great initiative in doing the proper research to find out. Very helpful

Went in with a friend. No one would help me, because I hadnt checked in.

We shopped around for a refrigerator and ultimately wen tback to Best Buy mostly in part because of the Pacific Sales Rep Joe. He went above and beyond helping us find what we wanted.

Awesome! They had exactly what I wanted. Air fryer...I know what your thinking. But really folks. Its what we wanted. Got to eat healthy. No fat no oils its the new thing. Gotta stay healthy!

The worst curbside pickup experience Ive ever had. I waited for 30+ minutes so I went inside and was treated horribly by the staff. Extremely rude and inconsiderate

Great place to buy appliances. They have everything your looking for.😁❤️🙏

Its best buy. They have lots of good stuff but the customer service is always great and makes going there so much better. Theyre quick and reliable while also being kind making you feel welcomed and less stressed when trying to find something.

Staff was awful. They asked me to look at an item online rather then allowing me to view the back side of the packaging for an item that was right in front of us. Item price $1600. By the way I did look at an item online which is how I learned Best Buy had the item. So I drove there. I guess I will be purchase on Amazon instead.

Went in not expecting to find what I was looking for, ended up finding the item I was looking for right away great store service!! Highly recommend!!

Disappointed, annoyed, just nope! This is my go to best buy, but lately not content with service, especially today. Was put on list for assistance and never received helped. I stood for over an hour next to the product I was interested and had staff members literally just continusly passing by. Finally asked for help and was put on he list again. After waiting for a long time I decided to just leave.

I purchased online for pick-up. Everything ready for me when I arrived. Great customer service

Helpful staff. Location on Herndon didnt have the laptop I wanted in stock, but they called the Best Buy on Blackstone and I was able to purchase one there!

I love this store! emplyees at the door are awesome not so much the 1s on the floor tho..altho they r busy..lol i have bought a laptop & a blutooth speaker here in the last cppl months.

Theresalways front parking, if you go and you know your going to need help sign up with the greeter to be put on the list to be helped, pretty big store, wait time for cellphones can be awhile i would make an aptmnt online if possible . Geeksquqd never seems busy sp thats good, whatelse, friendly workers knowledgable people in the laptop section.

Love it workers r extremely helpful

The geek squad is useless they litterally dont do anything there and cant tell you what is wrong with whatever youre trying to fix . 0/10

Fast and confident in the knowledge of the products and how they best serve each other. Really looking forward to the 15th of June.

This location was amazing the staff were very polite and beyond helpful. They definitely went above any expectations I had to make sure my needs were met.

The girl working at the door was really nice and very helpful. She was able to point me to the exact spot I needed to go. And the gentleman at the register was extremely polite.

The place seemed a bit busy for a Monday night, but I didnt have to wait long because the cashiers were doing a great job. I got help taking my stuff to the car from the guy who rang me up. From the cashiers to the greeter at the front, everyone I saw working there were total pros.

Like the new way they have emplemented. When you walk in your asked if you would like to be put in the cue.

The sales team was friendly and helpful, knew their stuff, and didnt make me feel pressured. Bought a phone from them and Im pleased with the experience.

Great ovensI love it

Service was good though I had a short wait.

Great customer service, but needs more products

Matt helped me with all my questions. He is so patient. Thank you!

Friendly and helpful customer service. Good selection. Decent prices.

Their policies leave VERY little room to appreciate any decent qualities the store could potentially have.

The staff is very knowledgeable and points me in the right direction when I get there.

Ok didnt have what I was looking for but told we were I can get. 😁

Got help right, salesman was courteous and knowledgeable. Got a great discount!

Always good prices and also they Mach the price if you find a better and cheaper priceAlways good quality and most recognize brands

Went to three different locations that day another one of them had what I was looking for, finally went to the one my friend suggested, BEST BUY,all there and one stop. What else can I say.

The best of everything in the audio/video world. They also sell laptops, software, appliances, smart home products, cell phones, etc. If they dont have something in the store, they will get it ordered for you. They also offer installation services for the items you purchase. Best Buy will price match anyone. Competitive pricing and vast selection of products is why I gave 5 stars

Friendly and helpful staff, clean store, and quick checkout line.

Waited over 40 minutes on a list to spend an absurd amount of money. When txt came in that it was my turn, I was given zero instructions on where to go, and the employee at the counter couldnt be bothered to give me the time of day. Instead of spending my money, I walked out and screamed in the parking lot.It was the girl, tan skin, brown hair. Big nose on the closing shift.Any notion I have of spending money at this store is gone. Should have ordered from Amazon.

Not crowded, they only let a few in at a time. And they give you an appointment time if you need assistance with something. Its actually better than it use to be, because your guaranteed to get the help you need in a timely matter.

It was an awesome environment with amazing customer service

My husband and i were there to buy my son a 50 inch tv. He loves it. Thank you Best Buy. ☺☺☺