Everything was perfect except at the end, I received a bill that had different amount than I was charged for. Instead of trying to help us understand the bill, the associate immediately said that it was another departments mistake that has nothing to do with the one I am paying for. I am still puzzled about what had really been done on my car and whether I received the service I actually paid for.

Very friendly personnel. Accommodated everything I needed to make my experience with them a good one. Thank you very much for the complimentary ride home with my toddler son.

Rafael and his team did a great job! Very professional and answered all my questions and concerns. Rafael went out of his way to assist me with me vehicles needs. Would most definitely come back again

Great showroom and Nissan builts really high quality cars. Service at this store is really nice. Lots of car option available for test drive. They took all precautions for covid (year 2020-21), have nice refreshments and a separate kids play area as well if needed.We met Hector and Esther for our car purchase, Hector gave us very details info and no marketing stuff, proactively answered all our questions and queries in transparent manner. Really impressed with high quality service and transparency.

Courteous staff. Went in for a scheduled oil change, quick service. Left within the time frame quoted.

Great experience with them took care of my car the place is clean and the workers were friendly and polite.! I will be dealing with them from here on out.! Thanks Nissan.!😁👍

The service department handled my recall repair quickly and surprisingly washed my car before returning it to me.

Took my wife’s pathfinder for 60k miles scheduled service at Premier Fremont Nissan. Was greeted and well received by Rafael, well versed and knowledgeable on his job. He advised and we agreed on service. Service was completed in a timely manner and they even went the extra mile to buff out a couple hairlike surfaces scratches on car. We were very pleased with this dealership and highly recommend to all Nissan owners nearby, they also did shuttle service home and a complimentary Carwash! Cannot go wrong with that!

The staff was courteous and helpful and we found what we were looking for. A little paperwork and that was that. Everyone there seemed knowledgeable with Nissan products (and others as well). Our sales associate was very helpful and personable. Thank you

Rafael and his team were great! Diagnosed my vehicle’s issue quickly and answered all my questions. Also check out the coffee machine in their customer lounge!

My experience was good in that the service advisor charged me only for actual work done, not for a non issue on which some time was spent.

This was the easiest dealership I have ever worked with. I was in and out in 2 hours. Brandon was efficient but also made sure that everything was covered at the best price. I recommended anyone to go see Brandon at Nissan of Fremont! I really appreciated the professionalism throughout the process, Thank you!

This review is solely for my service appointment today. My advisor was Jamie. It is so nice to have someone listen to your concerns and not to fight with you (unlike the previous dealership cough Toyota). He had the department check all of my concerns. And he was very respectful of my time. I told him I needed my car at a certain time to pick up my daughter(he made sure I got it before my deadline). Andres dropped me off and picked me up, he was very nice and we had a great conversation.So that’s what it’s like to be treated well. Thank you Jamie and Andres.

Premier Nissan of Fremont made buying a Newer Used Truck a Very pleasant experience. The Sales Person, Brad, was very helpful, very professional, and very efficient. Was able to drive away in the truck in less then an hour from the time we arrived at the dealership. I give them this 5 star review. Thank you, Brad.

Its not often that I get good service dealing with anything automotive without my husband by my side. Sad, but thats the world we live in. To flip-the-script on me, Jaime was fantastic. He was not intimidated that I knew what tolerances my disc were, or how I could replace the cabin and engine air filter or any of the automotive technical bits I came prepared with. Normally I get the macho Well, Ive been doing this for XXX years and I know what I am doing!!! No. Jaime was pleasant, and dealt with me professionally and treated me credibly. My experiences on this service - which as something I walked in and asked for - was smooth and relaxed.I got new brake pads, brake fluid, wiper blades, cabin and engine air filters, and of course the needed CVT transmission fluid replacement. It was not a quick and easy day for my car, and everything I did was preventive service, and not because someone upsold me or told me I needed it. Overall one of the best auto service experiences ever. Thanks!

When you buy a car, buy from Miguel. This past sat Aug 21st, i came in to show my family the new 2022 pathfinder i wanted but when we arrived, the one i specifically wanted was there on the lot. Miguel came out, greeted us and immediately asked if i wanted a test drive. After driving with my sister, we both agreed we should try to take it. We were told that people were looking into it and if it wasnt sold that day itll be sent to a different dealer. Miguel was so nice and kind and very professional to me and my family. There was no feeling of being pushy, or intimidated. He asked what i wanted, what i could give, and what he could do to compromise in return. If i know any of my friends that want to get a nissan Ill send them to Fremont cause thats a great place to get a great vibe and service from Miguel and his Co workers. In the end, i lucked out, got the car Ive been wanting and left with a big smile in my new ocean blue pearl 2022 pathfinder.

Esther Alva and Miguel are the best, amazing customer service. No negotiations needed, best deal i got. Very straight forward and down to earth people! Will recommend to my friends.

I’m happy I had a good experience overall. It was clear communication with the advisor. Was detailed and specific.

Nissan Fremont service department always provides me with excellent customer service. Ivan Benin gives excellent customer service whenever I bring my vehicle in for service. I live in Hayward and theres a Nissan dealership there but I prefer to take my car to Fremont because of the customer service I receive.

I had great customer service today at Nissan. I really appreciated the ride to and from work while my car was being worked on. Nissan also has a great points program where you can receive discounts and a complimentary car wash.

This was my first service experience with Premier Nissan (oil change/tire rotation/license plate install). I was impressed with the quality of service.

We got there around after 12pm and we got help right away. Rafael gave me a good detail of what the car service was about and go over whats to be done for next service. He told me it will take about almost 3 hours and they have a dropped and picked up service of where ever you wanted to go instead of waiting there for 3hrs which I like. I would recommend Nissan Fremont for any service.

I’m very content with the service that was provided. They took the time to help me buy something I liked and can afford. They were very patient. Esther honest and very kind with us. Thank you Nissan team.

Very good service. I had no credit and Brad helped me with the bank. Only issue and I understand was the interest rate.

Ivan is the best Service Advisor that I have ever experienced and he continues to provide the best service possible! A great experience every time I have my vehicle serviced. Thank you Ivan!

Nissan kicks 2020 Oil change, tire rotation n car wash done in hr. I always go to Premier dealer. They take good care of customers. Thx

Ivan was professional and courteous. He communicated well and let me know when my car would be done. The mechanics seemed well trained and efficient. The service was refreshing.

Had a pleasant experience buying a used Nissan Leaf here with Junior and AK (sales people); and also the general sales manager (Edmond). No pressure and eager to please. AK and Junior dropped the car off at my home afterwards too which saved me a lot of time trying to get someone to drop me off at the dealership.Thank you Premier Nissan!

Ivan Benin was my point of contact for multiple trips to this dealership. He is very trust worthy, kind, and patient. He is also very communicative, and I appreciate the the level of service he has given my family and I each time we went in to get our family car repaired.

I got the call from the Service Advisor that my vehicle service is finished. I ask if they provide shuttle pick up since I’m less than 2 miles away from dealership they said None Sorry!I showed up and paid the service immediately and advised to wait outside for my car!After patiently waiting for 34 minutes I decided to ask where my vehicle and they act like nothing wrong!I’m very sorry leaving this honest review about my experience it’s really unacceptable after so many years being a Nissan customer I never thought someone can tarnish a perfect service that this dealership provided for me.

I wish I knew the mans name that helped me with my first service today because he was great. They took great care of my car.

Very awesome experience, great staff, very helpful and friendly!! Special thanks to Brad Bartolome for helping me out. Did his best to get us the best deal possible leaving no details out. Thanks again! Would highly recommend this dealership!!!

This review is for the Service Dept. I regularly take my Rogue here for servicing. My advisor, Jaime, was great. He explained everything and was very personable. I didn’t want to wait at the dealership so I needed a ride home. Nestor dropped me off and picked me back up when my car was ready. No more shuttle vans. So it was just Nestor and I in the vehicle. He was very nice and is a good driver. Thank you, Jaime and Nestor, for the great customer service. Hope to see you again next visit.

I’ve always enjoyed coming to Premier Nissan of Fremont to get service on my car. They’re kind and informative here. Always willing to answer any questions I have about the maintenance of my car. This last time I came in, I noticed how they treated my car as if it were their own, with a lot of care and consideration.

I dealt with a young sales person nicknamed Money. She was great. She answered every question, worked with my budget and was never pushy.With Covid it was great to see everyone in masks before I walked in. Other dealerships have knowingly unvaccinated employees mingling and talking to customers.I have already recommended them to several people.

Purchasing a new vehicle is a major purchase that only happens a few time in a persons life. Premier Nissan of Fremont was the best. No pressure in walking the lot looking at their vehicles. When I chose the vehicle I wanted to purchase, I entered the showroom, met the appropriate staff to complete my transaction. It went very smoothly, and i appreciate the staff there for making me feel welcome.Thank you very much. I love my 2021 Rogue SL-AWD.

Very bad service! Went for just oil and filter change, which costs $50 and ended up paying $130+. They are there for making money, not for service. Returned the car unwashed and parts hanging (didnt connect the parts after service). Fortunate to note before driving back. Also surprised by their honesty. Last time they suggested for battery replacement and asking for around $175 for that, although my car is still under warranty. I was not sure and thus didnt change the battery that time. This time I went with the knowledge of free battery replacement and told them about the battery replacement during the oil change. To my surprise, they mentioned that the battery is in good condition (although I used the car about the same frequency and miles between last few services)! First of all why did they ask for money for changing the battery within warranty period and now why they are not willing to change it? Ill definitely think twice before going there for another service. Never expected such a substandard service from them :(

Typical waiting time despite having an appointment but the staff were knowledgeable and very helpful. Bring your own coffee however, their machine was broken

I took my Infiniti G35 over to Nissan to have some wheel locks replaced. Gabriel was my service advisor and he was polite, courteous and helped me get in and out fast. Great service and would recommend my friends and family bring their Nissan here for service as well.

Gabriel Cunningham was pleasant and took good care of me. My car was done fast and they washed it for me too. Good customer service.

I appreciated the ease of checking in, being able to approve recommended services and the speed of check out.

The service advisor Jamie was courteous and arranged for a ride to take me home. The issue was explained to me clearly and he gave me an estimate. I explained that I would need the vehicle in a few days and should there be a delay in getting the necessary parts, I wanted to be notified. The fix was well done and they took care of a minor brake issue while the car was in the shop. Overall I would recommend Premier Nissan of Fremont to all Nissan vehicle owners whether the vehicle was purchased there or not.

Im not sure how my review got deleted, but your generic response will not make anything better.... I took my car in many times and was told there was nothing wrong with it and it stopped on the freeway... how can you fix that experience? The people at the service department dont return calls but are sitting there at desks when in person. Do not buy a Nissan from this dealer... if you donget it serviced elsewhere and record everything.

Great experience the moment we walked onsite. Miguel was superb the entire process - very well knowledgeable and addressed all of our questions. This is our first Nissan purchase so thank you for taking care of us!

Our sales rep Junior was very kind and straightforward. Not pushy. The dealership staff was also friendly and was a breath of fresh air in comparison to other dealerships we have experienced.

Purchased my 3rd vehicle from Premier Nissan last night!! What a awesome team of professionals!! Steve and Brad are where the magic happens,; getting you into the car you.wemt there for. See you.again in another 5-years!

I didn’t wake up today thinking I would be purchasing a new car. To be quite honest, after my accident I had been stressed and dealing with a lot of anxiety. Miguel was an absolute delight as we walked in and asked questions regarding the car. His customer service was excellent, well knowledgeable, made the entire process less stressful, and quite a pleasant experience! He looked to get us the best deal possible. Which he did! Definitely worth the 20 min drive. Would greatly recommend them!

After a week of searching for a dealership to work with my budget/credit, I was fortunate enough to connect with Brad at Premier Nissan of Fremont. He was able to quickly get me into a vehicle that I love, and made the entire process a breeze. The storefront is immaculately clean and everyone I interacted with was warm and inviting. I will definitely come back here again in the future!

Friendly staff. They made sure I liked the car I was choosing before signing all the paperwork

First time coming here for service since I no longer can drive to my usual spot due to the pandemic. They followed all of the social distancing guidelines. Were nice and accommodating. Ivan was my advisor. He called and discussed what the technician recommended. Understood and respected my decisions relating to my car. When I was waiting for my car to be brought around to leave, he came out and made sure if i had any questions. On my paperwork he priced out the parts and labor that will be needed next time I bring in my car. That is really nice so I can prepare.

Brad is the Best found exactly what I Like and also very understanding This place is great I recommend this place thank you Nissan

Steve Q The finance manager took us from beginning to end very patient easy to deal with help to replace my wife’s car which got totaled made buying another one as painless as a car payment can be he went out of his way from the first all the way through the end a class act thank you Steve

I worked with Rafael. He was very helpful. He went over all the must have and nice to have service options and helped create a customized list of service options for me! He also helped me find discount coupons and reduce my total bill!

We recently transferred to the Fremont location, since Sunnyvale permanently closed. Gabe and the rest of the service team have taken wonderful care of our car and family.The day before we were leaving for a long family road trip, Gabe and team fit us in their schedule and did a full service and inspection of our car.My favorite part of the experience was reviewing and approving the service requests on my phone in the comfort of my home, without having to play phone tag with anyone. Their service website shows what they request to service, why they are requesting it, and the estimated cost - all very helpful and seamless.Gabe and his team were willing to stay late to finish servicing our car, which I really appreciated the gesture. We’re on our family road trip now, and our car feels like it’s in tip-top shape thanks to them!

Really nice service agent. I’m always happy with Nissan’s customer service.

If above and beyond was a person, Brad is it. Very nice and patient. Went through hell to get me approved. Glad I got to work with him.

The service agent, Rafael Ruiz, was very courteous, clear, helpful. I discussed with him the service possibilities and he made sure my car got what it needed. I was very pleased with the work and the whole experience.

The Finance Manager Steve Quach was so transparent in rendering all the assistance I needed to secure my 2018 Nissan Rogue. He has a unique way of helping clients and bestowing upon them including myself the VIP treatment you would seldom find in some car dealerships. This day June 15, 2021 - Tuesday - will always be memorable to me personally for this BLESSING GOD HAS PROVIDED in my life.Thank you Steve Quach!!!

Ivan was very courteous and made sure to go over things and get permission before any work started. Got the car back super fast and running smoother and CLEANER than when I dropped it off. Very highly recommended and grateful to team Nissan!! THANK YOU!!

Love the experience here. Really fast. Only spend and hour. OUT WITH THE OLD LEFT WITH THE NEW.... THANK STEVEQ

Gabriel did an amazing job on my car. He shows how much he cares about the customer and the quality of the his work. I’m always happy to come to the Fremont dealership because I know I will be taken care of.Ana Ordinola

Incredible work Steve did for meVery hard working manEven car Sale-man are good peopleI will come back for sureFinally meet a great person

The representative Ivan was very nice and professional. Received text that my car was ready. Arrived to get my car and paid for the service. I was surprised that Nissian washed my car as wellI was happy they washed my car. I was happy with the service.

Great service. In an out in about 2 hours. Came in with no credit and they still got me into the car that I wanted. I for sure recommend these guys. Steve is fantastic! Thanks Fremont Nissan!

Great service. Gebreal was helpful to let me know what service is required evey 15K for my Nissan Leaf.

Service advisor Jaime was very friendly and patient, he helped answer many questions from me. The dealership environment is clean and has ample waiting area.

Always attentive and on time with the promised service times.

The service department did an amazing and timely job with completing the repairs on my vehicle. Because it was going to take a day or so to get the parts, I was given a rental vehicle and then contacted promptly when my car was ready. Ruben the service manager was courteous and helpful throughout the whole process! I’ve leased two vehicles with Fremont Nissan and will probably be back again once my current lease is up.

Very nice and efficient. Advises are reasonable. And the service is very flexible to fit my need.

This place was very pleasant .. we had Junior as our sales representative that was very attentive and wonderful to every detail in our purchase .. he made us feel welcomed and he explained every detail on financing .. awesome guy will come again and will recommend this place especially their representative Junior (Angel Jimenez ) I give it 👍🏽👍🏽 Up

This is an expensive service. Change cabin filter ~80$, replace one tire on Nissan Leaf ~280$. I left my car for one extra day after they said they are done and when my wife was picking it up, she was told to wait 20 min if she wants it to be washed... Premium Nissan - right....I asked them to look into problem with android auto random disconnect (within 10-30 min). I explained at least 5 times that I tried different phones (3), different cables(5+) original or not. All I got back from them - it works with original cable. Android auto works perfectly with my phones and cables in my other cars... I know it is a tough problem, but they were second Nissan Dealership, and I got the same unwillingness to solve my problem with Nissan car... Just lame excuses.I really doubt I would try to buy another Nissan after this ownership experience... Im much more satisfied with KIA/Hyundai service which I owned 5 or so.... sad....Update: Android Auto seems to work with one of my cables... Maybe it was a cable issue, but it still doesnt answer the question why everything works in other cars.... Anyway, I will increase my original rating from 2 to 4 to be fair to the dealership.

Gabriel Cunningham was very professional, knowledgeable, attentive and helpful. He answered my concerns and took good care of my car’s need promptly. He should be commended for being an asset to the company!

Everyone was very friendly Brad did an outstanding job....I did leave as a happy customer

I’m very glad to post 5-star comment for Premium Nissan in Fremont, CA. My Nissan Rogue had a noise issue from underneath when releasing the accelerator, and this has last for almost a year. I have had it diagnosed in different workshops but none of their solution works. This drove me frustrated until I took my SUV to Premium Nissan to have a look. The service department was/is very friendly and their technician pinpointed the root issue in just a few hours and had it solved the next day. The noise was caused by the axle shaft misalignment due to the broken castle pin. The problem could be more dangerous if it was not found by Premium Nissan Service Department on time. Now a smoking gun has been removed and I can have the peace back in mind. It is a 100% satisfactory story and they worth a top rate comment in public! Keep the good work!

I worked with Steve who was fantastic. He was knowledgeable, respectful, and kind; he made the whole process fun and easy. I left with a new car in about an hour! 6 stars from me

Always good service highly recommended.

Courteous sales and service people at all levels. My vehicles were processed & completed very quickly. Im extremely satisfied with my experience.

Bought a new NV200 there on May 2, and it had a bad battery installed despite a pre-delivery inspection. Had to get a AAA jump to drive there and get a new battery. I partially financed the car, but have received no bill paperwork for my first payment despite a first payment due in nine days! And theres still no word on when my license plates will arrive! Now, no one calls back after I messages about all my concerns. My next course would be to contact Nissan Consumer Affairs in TN.

Excellent customer service. Prompt action.

Great place, awesome people and very helpful

Have been dealing with the Finance department and general manager. I’m trying to get a refund for gap insurance and warranty a car that I sold over a month ago. I was told 4-8 weeks for refund check. 6 weeks later still nothing. I don’t even know what the refund will be. Weird they told me they would receive the refund then forward to me. I sold 2 cars the same week the other dealership emailed me right away. I knew how much of a refund within days of my email. 2 weeks later I had refund checks in hand. This dealership premier Nissan of Fremont I can’t even get a return phone call from the general manager. I’ve emailed twice last week still not even a reply. To say I’m very disappointed is a understatement!!

Excellent customer service! Today was awesome. Thank you for the late birthday surprise Premier Nissan of Fremont you rock!

If 0 stars was an option I would give it a zero. The lady who handles gap cancellations is very unprofessional. She doesnt return calls or emails in a timely fashion and its been two months since I cancelled my gap coverage I gave her all the paperwork she needed and still no sign of my refund.

Using their service for last 6 years and leased two different EVs. Great service and wonderful staff. Haven’t had single complaint so far with them. Highly recommend them.

Staff are friendly and helpful. My appointment was at 9:30 am so I came in early at 8am. My vehicle was taken in right away. Staff are professional and always give 5 star service for my SUV. Thank you Premier Mission of Fremont for your Outstanding Service .

Never buy from nissan. i was doing a lease buyout and nissan charged me additional 495 for vehicle inspection which is not in my agreement. They kept the vehicle for 6 hours and when i get the vehicle back after inspection i don’t even get the inspection report. i ask the sales rep and she saysshe doesn’t know. looks like they r clueless

Salesperson in Fremont Nissan Hector is the best hes amazing went to several car dealers in the same area and I just fell in love the way he deals with people hes amazing he knows what hes doing Im just amazed how great salesperson Hector is hes the best thank you Nissan

Gabriel C. was amazing!! My car was done with service in a little bit over an hour. He was direct and straight to the point about services needed and recommendations about my next visit!! Thank you again Gabriel!

I went in and seen the car that I liked. I was able to test drive it and I was able to purchase it all within about an hour and a half or two hours I was definitely satisfied the sales man was very nice.

I came in for a factory recall fixed.Much to my surprise they went over my car and found some things that needed attention much I really appreciate most of all those impressed with the fact that when I got my car back they had washed it I just have a car wash there and that was part of their service and being that I came there on a factory recall I wasn’t paying anything so I guess I was treated very well

Call me to come in for a safety recall. So I set up time to bring it in when I brought the vehicle in I drop the vehicle off then was called later in the day to be told that the part was not available and will not be available for three months so I guess I’m stuck with driving around this vehicle With the safety defect don’t know really why they called me to come in to get this fixed Knowing they did not have the part

Excellent service, all personnel that I encountered were pleasurable, kind and no pressure. This is clean, modern dealership, easy to find, good parking.

Brand was great. It was my first new car off the line n he did everything to make it smooth and understanding. The car I got was great n now my commute to work will be stress free. Thanks Brad

I didnt like the service today because when I went to pick up my car, the I had to wait on the guy at the desk to pay. My service advisor didnt tell me what my car was in need of either. Other service advisors like Jaime have gave me more insight on what was wrong with my car.

Very professional service plus recommendations, second time I had been seeing him it. Thanks!

Great experiemceWitj gabriel

Ivan Benin took care of me my first time through for an oil change. Will definitely come back for my 50k service.

A quick oil change and a clean car. Happy with the service. I drive a little further to get the work done here

This dealership is quite nice. We met Esther and the dealership who was really helpful and provided us with a good quote. I did not end up really buying a car but I am considering that I will visit this dealership again if I decide to buy a car. They have a huge collection and it is super easy to get a test ride from their parking lot.

Jason was very helpful.