First time at Frederick Ford in Frederick, MD. Put in a request just in the nick of time for new tires. With the supply chain issues in the country affecting many I was lucky to find 4 tires my size located locally at the Ford dealership in my area.I was quoted lower at the Ford dealership than two other places here in Frederick. I was able to drop the car off and they had it done by lunch time the following day.The lady who processed my service seemed very knowledgeable and wanted me to get the best out of my dollars.This is my second Ford in the past 25 years and I love it. Try out the Ford Fusion SE AWD if you want something that works.Just so you know, I only put 5K miles a year on this car, so maintenance is not expensive even as a daily driver. If you drive a lot of miles prices on oil changes and other scheduled maintenance will likely be around mid-high range in costs for this vehicle.

Our salesman Michael Kephart did a great job. We are pleased with the Expedition and look forward to using it on our camping trips. However, I thought when we purchased a vehicle that veterans were given a $500 discount. It turned out this applied only to recent former military personnel. This could have been made clear in the Ford literature. Not a big deal but it was a little disappointing. We have bought 5 cars from Frederick Ford over the years and and they are a good dealership.

Frederick Motor Company was fabulous in helping me purchase my new vehicle. My sales representative was amazing and answered all my questions. I would recommend considering this place for anyone searching for a vehicle. Everyone was friendly and willing to serve. Thank you for my great experience!! I will definitely recommend this place to my friends.

Service is always superior. They always take care of me. The only bad thing I can say it is not easy to get a quick appointment- they are that busy. But thats a good thing;

Our Service Rep did the necessary research, and recommended the best tire and pricing for our needs. The offer included a rebate from the manufacturer, and the Service Rep even offered to submit the paperwork to get the rebate for us. He worked out an appropriate time for me to bring my vehicle in and avoid any delay in waiting. He said the service would be completed in approximately 2 hours, and in 2 hours and 15 minutes I was driving off the lot with the service complete.Over the past 5 years we have come to trust our Service Rep completely with our vehicles. He even offered good advice when we traded our old vehicle for a new one. We are quite satisfied the the service and the friendship weve developed. I would wholeheartedly recommend my Service Rep to my own Mother.

The dealership is excellent in every category and especially in customer service. The managers in the used dealership and the ford service center went out of there way to ensure the used purchase was the best, and I mean the best, I have ever encountered buying and servicing who *Bill* service dept took care of my F150. I have purchased many vehicles and wanted to try Ford out. I would highly recommend this dealership to anyone looking for a honest and friendly way of purchasing a vehicle without any hassles. They stand by there warranties and the vehicle without a problem to the consumer. I could not have had a better experience. I am so satisfied I felt others should know about this awesome place .

End of lease transaction to purchase my vehicle was extremely quick and painless. Was in and out in less than 20 minutes! This was my 4th transaction with Frederick Motor Company.

Ed the Quicklane Manager is great. Super knowledgeable and courteous. Got a simple oil change and tire rotation and was in and out quickly.

The process was smooth and all fluids were topped off and recommendations for new tires as well as prices was given for use in the near future timeframe.

Amazing! They raised their priority level for me once they realized I was an out of state customer. After double checking their inventory, out of stock were apparently available and made me an elated client less an hour in my appointment. Worth driving cross country for vehicle repairs.

It was an enjoyable experience. Our salesperson Andrew was very helpful in buying our new car.

I have been a customer at Frederick Subaru for almost three years, and Frederick Subaru had always been my trusted place to go when I need maintenance for my 2013 Impreza. I was always satisfied with the service I received here, until last Thursday.I was charged more than 4 hours of labor, all by one technician, even though I waited at the lobby for only 3 hours. This is clear evidence that I was overcharged. In total, the charge was $430 for replacing rear (only) breaking pad, and $531 for oil&filter change, engine air filter, break fluid and spark plugs, and a $50 charge for shop supplies. This brings the total to an astonishing $1048 with tax.Words cannot describe how disappointed I am with this experience, especially by a business I trusted.

Had a recall on my 2015 Ford F-150 taken care of at this dealership. Very happy with the scheduling process and communication. They were also flexible on the time I was able to pick up my truck.

Extremely please with the service and especially the service desk personnel. Service was supposed to be preformed on a Wednesday. That morning (early) received a call the service was completed and I could pick up my vehicle anytime. Seems, since I brought it in the day before scheduled service, there was time to look at the problem and correct it right. Also, they had time to correct a recall, which I did not expect. Great service and definitely coming back.

My F-150 experienced a water pump failure on the interstate just outside of Frederick, MD. I arranged for a tow to Frederick Motor Company. Although they were very busy, the service rep (Bunny) understanding that I was traveling, prioritized my work. I was back on the road in about 90 minutes. Bunny, and the team, turned what could have been a bad day, into a great experience.

I love going to this location. They always check over my vehicle thoroughly and I always enjoy working with Bunny, she has such awesome customer service.

Great experience! I would highly recommend the Frederick Motor Company (and all of their affiliates). Their staff is courteous and knowledgeable and made the whole process very easy, and the entire sale process was pretty quick too!

Very professional and knowledgeable staff. Buying this vehicle from them is plesiosaur

Corey was the sales rep for my purchase of a 2020 Ford Ranger. He did a great job. I knew the exact vehicle I wanted and where I needed to be for my trade, and Corey had the truck waiting for me when I arrived. He and the rest of the staff at Frederick Motor Company were more than willing to work with me through the entire process of my purchase. At no time did I feel hassled or that the staff was pushy as some other dealerships I have been visited. I appreciate the honesty and courtesy of the team. Thank you.

All interactions with the dealership were timely, accurate and paperwork was clearly explained.I arrived at the dealership to see the vehicle at about 1:15 for a one o’clock appointment my wife and I looked over the vehicle to see if it would meet our needs, agreed on prices, completed a credit application and were escorted into the finance office to sign everything. The whole process only took an hour and half. No pressure and No Surprises!

My 2017 Ford Transit was on recall. I called Frederick Motor Company to set up the repairs. They said theyll order the parts and get back to me to set up the appointment for the repairs. 2 weeks later I had to call them back because I hadnt heard from them. They simply said the part hadnt arrived yet. A month later I had to call them again. Still no part. 2 more weeks. Still no call and no part. Keep in mind they NEVER thought to call me about any delay. I eventually had to go out of my way and to Ford in Mount Airy.Very poor customer relations!!

Excellent service! We have bought cars and had cars serviced here for over 3 decades. Thank you for such professional and quality service!

I had my Subarus recall work performed here and it was a good enough experience that I came back later and bought a new Ford Ranger from FMC. Doug and John set me up with exactly what I wanted and needed and not a bit more or less. Its really refreshing to deal with people who provide knowledgeable quality service. 10/10, Ill be back.

Overall the experience was good. The usual things for first scheduled maintenance, oil change, check and top off fluid levels, and tire rotation. After picking up my F250 Super Duty drove to the fueling station to fill up on fuel. As I was standing there waiting to complete filling the tank I noticed the left front hub cap was crooked. Walked over and hit it with my fist anb it popped into place. Sure glad I didnt lose it somewhere along I70. Later that evening I was checking out things on my Ford Pass app. and noticed the front and rear tire pressures were reversed. Obviously after the tech roated the tires on one corrected the tire pressures. You know its the little things that make great service.

Dennis Black the Commercial Sales Manager along with his Co workers treated me with courtesy and respect during my recent vehicle purchase. They were very proffesional and went out of their way to be helpful.

Its always a pleasure to deal with the Service Team at Frederick Motor Company. My last (2) new FORD vehicles have come from this dealership and the service department is a big reason behind my loyalty. Ken Reed and Bunny Rose are super easy to deal with. Above all else, they listen to their customers and make to sure to put all the options on the table. Even when their service schedule is booked solid, they make an effort to bring other options to the table for routine service, maintenance and unforeseen issues. Thanks as always for making vehicle maintenance a painless process!!

I had a very good experience with Frederick Motor Co my salesman Mike Kepart was very knowledgeable with the F150 I bought. Mike answer all of my questions and was easy to talk to.

My sales person Doug Taylor was wonderful and he explained every part of the SUV and buying process. I would return to see Doug.The sellection is very nice. My son like the chips and all the model cars.

My salesman Denise was extremely helpful the issue I have is in management I called to purchase a van listed online for 47k I called and confirmed the price and availability and put a deposit on it of $2500 I also informed the I get fleet pricing through Ford I received a phone call later that day informing me that I do get fleet pricing and it takes $5600 off the price of the van but the price of the van was now 52k instead of 47k the window sticker says 47k I spoke to management and was told they marked all there vans up 5k do to the shortage from covid I find it ridiculous that they would take advantage of a pandemic I also dont understand how a price can change after a deposit has been placed on a vehicle I did purchase the vehicle I needed it for my work but I would caution anyone from buying from this dealership I have also contacted Ford corporate in regards to this matter will update if anything gets resolved

Ken Reed, my new service advisor is FANTASTIC! After years of declining customer service at Ourisman ( FSK Lincoln was so much better!), I found out that Ourisman was no longer servicing Lincolns when I called to schedule an oil change. We bought our MKT from FSK in 2010, new...stayed on when ownership changed to Ourisman, despite increased prices and decreased customer service...a letter would have been nice!!Ken made me feel like he cared right from the beginning! He understands the relationship some car buyers expect from their dealerships and he wants to meet those expectations. He is sincere and professional...a real throwback to what the industry used to be. I wish Id known about Ford Motor Company when FSK was first sold...I would have left long ago!

My Lincoln Town car was serviced expeditiously. My service advisor, Ken Reed, was outstanding.

We have never owned a Subaru and mainly stopped by last week just to comparison shop. The salesman we spoke w/ (Tyler Biser) was extremely friendly, knowledgeable, and didnt pressure us one bit. After test-driving a Forester, we spoke and dealt w/ Sales Manager Pat Blackwood who got us the exact terms of financing that we were looking for. The whole process - from signing the paperwork to getting a tutorial of the vehicle - took about an hour. No pressure or surprises.

Excellent, timely service performed on my 2007 Lincoln Towncar As Always!

I spotted a beautiful F150 in the Used Car lot at Frederick Ford/Subaru. I made a quick call and spoke with Chris Cameron. I scheduled a test drive that evening and we decided to buy it the next day. Chris was flexible and was able to take care of some of the transaction virtually, worked well with my credit union, and had purchase done in records time. Will definitely consider them again when I get my next vehicle, and highly recommend working with Chris!

Ken Reed does a Great Job. You should be glad to have him.

Quick Lane had very good service. The manager Kevin was very helpful. However the waiting area was unconvertable.

My first time leaving my vehicle Ed Frederick Subaru Ford and I was very impressed and I will be back again

Friendly professional service! They completed the work in a timely manner too. I’ll definitely be back.

My wife and I walked in 30 minutes before closing 2 saturdays ago and was met by Dave. He came out talked to us about a 2019 Subaru Crosstrek and asked us to come drive it the following monday. So we did. We had recently went to carmax to buy a 2019 Crosstrek but someone reserved it and we were ready to buy. They lost our sale. But we went here and best experience with Dave and Keith his manager. I think that was his name. They made the buying process so easy. We liked it so much I traded my 2015 WRX in for a 2019 Legacy. Couldn’t be happier with the car. I highly recommend buying from here. They are amazing to deal with. Thank you Dave and Frederick Subaru for the amazing experience. You have a customer for life. Until the next time. Thank you again.

The Frederick Ford Quick Lube is a great place to have your vehicle serviced. I find them to be very customer service centered. Brought our F-150 in for service, a oil change and tire rotation, they checked and told me the tires were fine and didnt need a rotation this time. Have brought my car in for service here since new, they are prompt and no appointment is necessary.

Took only 40 minutes to take care of my recall

As always, received superb service from the Frederick Ford Motor Company. Mr. Ken Reed continued to provide exceptionally professional, customer-service oriented and timely service. My sincerest Thanks for the quality service I consistently receive. Wishing the entire Frederick Motor Company a very Safe, Healthy and Merry Christmas and New Years.V/rGene Coddington

Had a great experience with the purchase of a used truck. i had the comfort of knowing that they thoroughly checking it out and cleaning it before allowing me to even test drive it (sadly not my experience with another dealer). The process was smooth and hassle free, and I feel I was offered a fair deal. Had a great experience with Frederick Motor company and my Sales rep Dave B. Highly recommend!.

Excellent service department. Staff members are extremely courteous and professional.

The experience was great. Andrew was a good salesman. I’m happy with the truck I got and the service i got.

This dealership does everything right! From the original purchase of our Subaru Ascent to getting service and parts they have always been helpful, efficient and attentive to our needs. The dedicated tech advisor is a great service option to answer annoying technical issues. Service Department is always quick and handle every issue with ease, They respect my time and make the arrangements to minimize the impact to my schedule. Recently the parts department took the time to research a small peg and made a return call to let me know the results. I would give this dealership a 5 plus!!

All employees / sales staff we excellent to work with

I showed up on the wrong day for the service department, but they referred me to a nearby first-come, first-served drop in location. I was done with the maintenance by the time I had originally planned. Since the first service is free, the drop in location honored that. Only glitch was it didnt update the original schedule in the service department system, but I was able to cancel that appointment when I received an reminder email for the original appointment.

Service has been excellent. Ken Reed was very helpful!

Wonderful experience this was my daughters first car and Doug did a great job going over everything with the car

Top Notch Ford Dealership in Frederick MD. They support small business with providing all of our vehicle repair needs. Thank You.

This is my go to care care center they are always friendly and responsive to my needs and issues> I have been going to frederick motor co. for years and it has always been a very pleasant experience. The Quick lane will get you in and out in a jiff. More in depth issues are dealt with in the dealerships shop witch to me is second to non in Frederick give them a try you will not be disappointed.

They made it so easy we closed the deal within the same day

I had replaced my 2011 Ford Escape PCM and needed to have a set of keys programmed, to the new PCM, that were previously programmed incorrectly by a locksmith. Not only did the technician erase and program the new blanks but he also programmed my original keys to the new PCM. Frederick Subaru / Ford also performed my recall work that I had put off.Overall a very satisfactory service visit from the intake person (Bunny) to the technician who performed the work.

Always a good experience at this Ford service center. Work is always completed when promised and the service as well as the employees is outstanding.

Quick, efficient and pleasant staff. Always able to service my super duty, even when other locations wont.

They were so easy to deal with when I bought my WRX. They answered all of my questions promptly and professionally and didnt try to manipulate me into buying anything I didnt want. I hate buying cars usually because of the car sales people.. they didnt make it feel like a chore. Highly recommend! Janie and Tyler were awesome!

A very accommodating business. The salesman was not pushy yet available. We bought a beautiful used Ford F-150 in excellent condition, yet because it’s used there was one thing we have to get fixed and the service department has been wonderful. I highly recommend this business.

Over the years I have purchased new vehicles from several different dealerships! I can honestly say that Frederick Ford is hands down the best experience in purchasing a new vehicle. The sales team and finance department truly put forth the effort to treat you as a valued person and not just a sale. I recommend this dealership and will be a returning customer in the years to come.

Totally professional in all aspects. Twenty years as a customer and hopefully twenty more!!

Service was done in reasonable time.bad thing was mechanic had greasy hands and boots and left hand prints and marked my floor mats bad.

Dennis Hall in Used Autos was very professional and friendly- He helped finalize our selection of a Honda CR-V with promptness, but then, His going over the Car explaining all the cars operating details was done so well i almost had no questions! He knows His cars. We were on the road in no time. Thanks! :)

Helpful, informative and professional

Nice and quick.Was able to make a quick appointment online.2 problems-1. I was not able do book the appointment using online scheduler tool.2. I was chatting with a representative but unfortunately the broadband connection was poor which caused lot of delay to deliver online messages to her.

Frederick Ford service is a great place. They picked up my vehicle, serviced and returned in a very timely manner. I would recommend them to anyone.Top notch service on my vehicle and explained everything thorouly.

I have purchased multiple vehicles from Frederick Ford and have always found them to be honest and straightforward to deal with.I would highly recommend them and also would recommend a Ford Exployer to anyone in the market for a high quality SUV.Mike FraleyLibertytown MD

Excellent customer service, High standard, courteous, caring staff, Trustworthy knowledgeable mechanics, not working for money but for high standard customer care and treating the customers as family.Ken Reed and Bill Heffners high class service has made me a loyal customer as of 4 years ago, knowing will be treated as family with care, and no hidden charges.Highly recommend.

Excellent salesman, manager and financial person. Great service and experience. I usually shop cheapest value but wanted to stay local and FMC has gone way beyond to help us out.Flint

I had a very good experience purchasing a vehicle at Frederick Motor Company. My sales associate Doug was very kind and informative. The whole process was pressure free.

I want to thank Ashley King and Frederick Subaru for making the best of a situation and over delivering on their promises. The car was bough there, serviced there, and I will continue to shop there. You have to check them out, they are top notch!

I had a great experience purchasing my new vehicle at the Frederick Motor Co. The sales person (Corey) was very professional during the test drive of the vehicle and during the sales process. He made sure that everything was clear and that I was completely satisfied.

Great experience all around. Dave was fantastic to work with, very down to earth. We’ll be purchasing our next Subaru from him when my wife’s is put out to pasture.

Everyone there is always SO FRIENDLY in the service department! They do a great job, I have never been disappointed.

This was the first time I ever actually enjoyed buying a new car! Everyone I met there, from the Sales Manager to the Receptionist, made me feel important, valued and respected. Grant Schley was such a pleasure to work with, in spite of my many doubts, questions and worries. I would not hesitate to recommend this dealership to someone I cared about. Id even send my least favorite people there, because they might then become my friends :-) The car I wanted at a fair price with awesome customer service - truly a winning combination!

My experience there was excellent. I went in with an idea I was picking between 4 cars (3 Subarus and 1 a different make). The salesman I dealt with was very helpful in explaining the different features of each vehicle without trying to push me in any direction. The quotes we were given were very fair.I did not end up buying from them, which I feel very guilty about, due entirely to luck. We had gone to another dealership just to compare price (which ended up nearly the exact same). We had intended to be in and out since I knew this other dealership didnt have what I wanted in stock. Well turns out they had the exact car I wanted (color, package, other add-ons, etc) and it was delivered that day. This car literally only had 5 miles on it. I plan on having this car for 10+ years and I couldnt walk away from literally all of my #1 preferences.If I had to do it again, I wouldnt even have gone to the other dealership. I still feel very guilty.I really recommend Frederick Subaru. They are great about giving you the facts without being pushy and letting you make the decision yourself which is not something that can be said about most dealerships.

Very happen with the Sales Rep. and vechie

Had out vehicle in for a recall and some routine service. Staff is pleasant and work was done when they said it would be.

Very good

I stood by and watched as my fiance purchased a 2019 Subaru from this dealership. From the sales department to the parts department right down to the install department how the overall experience was handle was a complete disaster. It took way from the overall excitement that comes from buying a new vehicle.

Called beforehand to make sure the warranty service would be covered. I really wanted to make sure because I felt there might be some question but was assured it would be covered. I took time, drive and arranged with friend to pick me up. When I get at the location they inform me it would not be covered. My first time dealing with them and my last. I hate being lied to. Honor your word what you tell people.

Got a beautiful new Subaru Crosstrek - bright orange! My salesman and the senior staff were so personable and professional. They made this car hunt a real pleasure!

I have bought 8 vehicles from them (Frederick Motors: Ford) over the years. Sales and Service have always been great.

Fibst and the most professional people I know they have serviced my Subaru’s for over 16 years. Never a flaw and cost is minimal compared to most. So very pleased. Just bought two cars from them yesterday .

Excellent experience...sales person offered to come on on his day off to deliver my car.

The team was able to do my oil service quickly and I was out in just a few minute!

Ken and Corey were outstanding many thanks

Fantastic work they did on my 2016 f150 sport 2.7 EcoBoost

Great salesman andrew was awsome and juan it was a great experience to deal with we bought a 2020 Ford Ranger Crew Cab Xlt 4x4 we love it

Went early in the morning and was done in less than 30 min.No issues.

The service manager will make sure that you are provided with best Customer service. Thank you!!

I contacted numerous dealers throughout Maryland via email, looking to buy a 2013 Ford Fusion Titanium. Janie was the only one to respond with a price, and not some cliche sales person response like come on down to look. Most dealerships havent quite grasped that people are looking to avoid the hassle and obnoxious process that can be buying a vehicle. It appears Frederick Motor Company is an exception.Janie not only provided me with a price in her first reply, but it was the best price I got from any dealership. She didnt play any games, and gave me the most reasonable price on the vehicle up front. She was very prompt replying to emails and questions. She was super friendly and helpful. I thought buying a car was going to be a merciless slug fest, and it was for the most part, until I started dealing with Janie. I cant say enough good things about her, my experience was that wonderful.When the deal was settled, and I arrived to finalize paperwork and purchase the vehicle, I was in and out in 10-20 minutes. I will be suggesting anyone I know that is interested in buying a vehicle in the future to contact Janie.

Checking in was fast. Car was ready as promised.

When you bring your Subaru in to a Subaru dealership, you expect that they will do everything they can to ensure that you are made aware of a recall. I brought my Impreza in this past February 2017 to be serviced.I was just notified that I have had an airbag recall from a class action lawsuit mailing...not from Subaru. My understanding is if the airbag deploys, it can also launch metal shrapnel at those in the front seat. This left me with a pretty horrifying mental picture for me...Generally Subaru of America notifies Subaru owners of recalls. Somehow that never happened. But to make matters worse, my local Subaru dealership, who is supposed to check for recalls...didnt bother either.I called Subaru of America and they took down my concerns but the woman who answered the phone didnt seem to care. She showed no emotion and offered nothing but to record my concerns.I guess Subaru, and especially this dealership, doesnt care if I get this recall on airbags resolved. Good thing I didnt have an accident, and shame on Subaru of Frederick, Maryland.

We had such a great experience here last year buying two vehicles in one day. They really went above and beyond to listen to us. They gave fair financing and fair deals on both cars. They were simply awesome. Now after two oil changes we are so happy with the service plan and really like the ease of getting appointments and the friendly attitudes.Car Buying is one thing. Service is another. Probably will the last time we go here after this most recent warranty work. Spouse and I have to always argue with them and they never seem to understand what needs to be done. Im really bummed out too. But they are just inconsistent in the service department.Thanks for the response from the social media team. Probably wouldve been better for them to pick up the phone rather than posting me to call and then give me voicemails etc. Id probably have taken the time to research the customers name and see if their vehicle was still in service and then acted immediately to restore communications.

From making the appointment to receiving the service, all went smoothly. Also, the waiting area, complete with coffee and snacks, was clean and comfortable. The inspection was thorough and the service exceptional!!

They give a reasonable trade in price and will work with you. Solid

Richard Read took care of having my tires rotated and my oil changed. He also made sure I got the correct price on parts from the Parts Department. All was done efficiently and quickly and with a smile. Thanks, Richard.

Recently purchased a 2019 Subaru outback at this dealership. I think these folks are wonderful. They worked great with my wife and I we got a great deal on our vehicle. If youre in the market for a new Subaru this is the place to go.

I was very pleased with my experience at Frederick Motor Company! My husband and I were treated with the respect and professionalism one would expect from a successful, locally owned and operated business. Walter Smith was very informative and made sure I understood everything about my new purchase. It is clear that Walter and Frederick Motor Company want to sell cars, not just one car as they are upfront and friendly from the time you walk on the lot until after you have made the purchase- even calling on my birthday to wish me a great day! I would buy again without hesitation and recommend Walter to all my car buying friends.

Very professional and knowledgeable service department. My service advisor, Ashley, was very polite and friendly. I had a new dashboard installed under warranty, and it was a decent install considering it being warranty work. Overall a very hassle-free service experience.