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Bray & Scarff
5419 Urbana Pike, Frederick, MD 21704, United States
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Bray & Scarff
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Do
Review №1

Purchased a GE Profile French Door refrigerator from Bray and Scarff and had it delivered this morning. Shane and Enon were the two individuals who made the delivery and set up the refrigerator while removing the old one. They were extremely nice and helpful. Ensured that my wife knew how to use the features while making sure that it was all connected correctly and balanced. I would ask for them by name when I return to purchase and have my microwave replaced.

Ka
Review №2

Great service from Stacy at the Frederick Bray and Scarff store!And Anthony and Dillian who did the delivery and installation were terrific! Please, give them all a bonus.Kathy and John Hayes

Pa
Review №3

I dealt with Mohamad the manager in Frederick. He carefully listened to what I was looking for and recommended products that were attractive and of good value. I was not looking for a package and ended up with carefully selected kitchen appliances that would serve my home for many years to come. They have an appearance and performance quality that I prefer. I would recommend him and his store for help with any appliance.

Ca
Review №4

Bray and Scarff helped my family immensely when both of our refrigerators died. We were in a bind and the team helped us so much, and even expedited the process. The designer Dan had put in our original fridge 20 years ago, and remembered our kitchen and our needs. He was able to assure that everything would fit our very specific dimensions. Jake was able to locate the two refrigerators and went out on a limb to get us everything earlier than expected. Last but not least, Cliff and his installation team were TERRIFIC. They were professional and were incredibly well-coordinated! Our kitchen has some sharp corners so its a tough feat for anyone to move such a large appliance, but they did it perfectly. Thank you so much, Bray and Scarff!(Carolyn Wolfe/Sandy Vogelgesang)

Ro
Review №5

Jaime is awesome. The knowledge and conversation is amazing. Multi tasking with putting in our order and giving us great info on other products. Lol we can be a hand full. Thank you for all the info

Ja
Review №6

Sharon in Frederick was incredibly helpful from the moment we walked in the door. She understood I had a budget I needed to stay within, but also had features on certain products that I really wanted. We found the perfect dishwasher and gas range and it was exactly at my budgeted amount. She took the time to run different estimates for different products for me as well until ultimately we found the perfect match. We were told delivery would be 6-8 weeks. Sharon called me within the week to schedule delivery of the gas range. Followed up after it was delivered and scheduled delivery of the dishwasher as well. We noticed we hadn’t received the manual for the gas range, she emailed, and also printed and sent us a copy within two days. She was incredibly responsive and extremely helpful throughout the entire process. Thank you so much!

Jo
Review №7

Dont know if you got my review a couple days ago. Wonderful, smooth transaction. Mohamed excels in his position. Delivery timely, great guys.

SE
Review №8

Saleslady Jamie Seger of the Frederick, MD store sold my wife and me some kitchen appliances this week. The former school teacher skillfully guided us through the maze of manufacturers products, breaking downtheir features and matching them to our needs. Her many years in thefield of appliance sales include experience with the ADA, a talent helpfulto my wife, who has Multiple Sclerosis. That knowledge, coupled withpatience and empathy that cannot be forced or faked, engendered trust.

As
Review №9

Jamie S. was incredibly helpful, patient with our questions, and gave us time to make sure we were making the right choice for us. Highly recommended!

Ke
Review №10

Good prices. Great customer service. Went several times to finally settle on our selection.

Ma
Review №11

Jake was knowledgeable and super helpful. We’re very happy with the fridge and range we picked out and look forward to delivery!

Ch
Review №12

Jake Stone was extremely helpful & provided indepth knowledge & information regarding the full line of GE Profile appliances. He was able to answer all of our questions & resolve our space limitations. Very professional, courteous, & friendly.

Me
Review №13

Jakes been so helpful! Purchased both a dishwasher and now a cooktop. Will be back for more appliances when we need them :)

Ka
Review №14

Jake was knowledgeable and efficient. We are very satisfied with our experience at Bray and Scarff.

Jo
Review №15

We had a wonderful experience dealing with Bray and Scarff. Stacey as our sales person in Frederick, Md. and she went above and beyond with talking with us and explaining things to us. We bought a new washer and dryer which to me is a large expense. When they men came to deliver the new appliances and take out the old ones they were simply terrific. Their names are Shane and Enon and they could not have done a better job or been more nice or helpful to us. They were friendly and actually in all our years together (almost 50) they were the best delivery team we have ever had. Everything is great with the service we have gotten from Bray and Scarff. Now I just have to figure out how to use these appliances. So much different than the old ones. Thank you to all involved.

Ka
Review №16

My refrigerator died and I needed a quick but worthwhile replacement. Jake answered my call and knew what was in stock. Jake knew there were only a few brands and styles that would accommodate the height of my space. He took time to tell me about both brands, plus had one in stock. Luckily Jake got me a delivery date right away. And both delivery guys were just as awesome as Jake! Very thorough and polite!

je
Review №17

After a lingering illness, our dryer of 14 years died a quiet death this week. After researching dryers online, we were able to find what we wanted in stock, amd available for Saturday delivery via the Bray and Scarff live chat. A few minutes on the phone with Jake, and I was able to seal the deal. He was not at all high pressure, and was happy to spend the time answering questions about other appliances as well. Easiest appliance purchase ever. Thanks Jake from Bray and Scarff!

Al
Review №18

Jamie was very helpful and patient when we had lots of questions!

Ju
Review №19

Jamie was very friendly and helpful. She was patient and answered all my questions. She made sure to give me all the rebate forms that I am eligible for and went through the submission process with me step by step.

Jo
Review №20

From the moment we walked into the showroom to the moment the delivery guys walked out our front door, the experience was good. With COVID shutdowns, our GE range was on back order, but it finally came in and was installed and the old range hauled away. Shane and Enon, the delivery guys were particularly friendly, professional, even humorous which I love. Thank you guys for a job well done.

Ho
Review №21

A great company to work with. From salesperson, Jake, the explanation of products and services was spot on. Delivery by Ben and Jeff was quick and professional. They set everything up and gave some helpful tips about the product.Excellent all the way around.

ma
Review №22

We’ve purchased our major appliances @ B&S and will continue to do so!Jamie went above and beyond to track the item we needed and provided the upmost level of service and professionalism. Jamie will continue to get our business in the future.

Di
Review №23

Ben and Jeff delivered the washer/dryer exactly on time. They were the most pleasant, personable, and knowledgeable delivery people Ive known. They volunteered self-installation instructions, happily moved the equipment in place, and cleaned up after themselves. A wonderful experience!

Ke
Review №24

We were extremely pleased with our experience in purchasing a kitchen appliance package at the Frederick location. The sales person, Jamie, was extremely knowledgeable about both the products and the stores policies and procedures which allowed the shopping and consequent sale to proceed very smoothly. All of our questions and concerns were answered very professionally and kindly. We gained a lot of information that we would likely would not have gained from shopping in the big box stores. Prices were very competitive. We highly recommend this company and will happily return with future needs.

Da
Review №25

Called to see if they could service a Wolf Stove that was purchased at their store by the previous owner of my house. They told me they could not service the stove because it was out of their service area. They were totally fine with delivering it to my house and making money but now wont service it. They said their service area is smaller than their delivery area. I guess that is The Bray Way. I was told I had to contact Wolf directly to find someone closer to my house for service.

na
Review №26

Had a lot of issues getting things set up but it all worked out and my installation guys were amazing !!!!

Na
Review №27

I ordered my dishwasher over the phone and Jamie was very helpful. She answered all my questions and was very knowledgeable about the specific unit.

La
Review №28

Jamie Seger did an outstanding job helping me find an aesthetically pleasing replacement range. She is extremely knowledgeable of the various products and their many features. Jamie included all the necessary things that must be done, ie cutting countertop, retrofitting electric at the breaker, etc., to ensure a smooth installation in an existing kitchen. If you need appliances, please consider Bray and Scarff in Frederick.

Am
Review №29

Jamie was just so wonderful! I went into the store to buy a dishwasher and left with a dishwasher, refrigerator and a cook top and hood. She spent so much time with me going over all different items and never made me feel like I was over the top.

Lu
Review №30

My husband and I had the pleasure to work with Jamie at the Frederick Location. She was very knowledgeable about the different brands available...she was extremely patient with me and my last minute changes 😊...overall an amazing experience!

Al
Review №31

Excellent experience at Bray and Scarff! Jamie was very knowledgeable about the different product lines. She was able to find the best promotional discounts and in stock appliances. She also provided all the spec sheets for the appliances to ensure they will fit during the kitchen remodel!

am
Review №32

Great first time experience. Highly recommend. We stopped in to look after having a terrible time with a big box store. Sharon was so helpful and knowledgeable. She provided us with several options and after we ordered she kept us informed all the way. She called as each piece came in and immediatelyarranged delivery. Covid has created a mess for the supply chain but she continued to communicate and search options. When it looked like it might be several more months for the oven, she found an alternative that got us an upgraded oven this week. Ill go there first next time. The selection is better than big box and the staff is knowledgeable. The prices are the same or better than big box but the communication and professionalism are unmatched.

Jo
Review №33

Outstanding experience. Jake listened to what we were looking for, showed us our options and helped us pick out best fit refrigerator for our needs. Price great. Delivery date great. Top notch experience cross the board.

Su
Review №34

Jamie was super helpful. Before we even walked in the door, she had researched and pulled together different possibilities that could meet our needs. She was knowledgeable about brands and models and honest about different ovens availability and arrival dates. She helped us find just what we needed. Jamie gave us a fair price and even checked competitors prices to ensure we were getting the best deal possible. She explained and walked us through the whole process, including delivery and installation. Bray and Scarff gave us a far superior experience and value for our money than what we experienced at the big box stores. We will definitely be back for future purchases.

Je
Review №35

Mohammad was professional, knowledgeable, courteous and easy to work with. I would definitely recommend Bray and Scarff to everyone!

Ki
Review №36

Jamie and Dan were very helpful and pleasant to deal with. I explained what I was looking for in a washer/dryer and we went over the options. Dealing with the Germantown store was a very positive experience.

S.
Review №37

Jake was very informative, professional, and helpful in assisting us in picking our kitchen appliance suite.

Ju
Review №38

Amazing customer service! Jake took the time to explain my laundry appliance options and answered all of my questions thoroughly. He was very knowledgeable, professional, patient, and super friendly! Would highly recommend purchasing from B&S Frederick, and will absolutely return for future appliance needs. Thanks Jake!!

Ch
Review №39

First time shoppers at Bray & Scarff. Jake at the Frederick, MD location delivered excellent and personable customer service. He was knowledgeable about the appliances across all brands and fielded our many questions. He did not pressure us into the purchase and gave us plenty of space while we discussed our decision. A million times better than our previous appliance purchases at Lowes and Sears. 10/10 recommend!

Di
Review №40

Great experience working with Jake at Bray and Scarff ( Frederick) today. Beautiful showroom. Jake was very knowledgeable and narrowed done the numerous selections based on my limited space for appliances. Customer service is the big difference between Bray and Scarff and the big box stores. No chasing someone down to help you. No hoping you’ll get someone who is truly knowledgeable about the products. Got some great rebates. Professional, efficient and friendly experience from start to finish. Go to Bray and Scarff. You won’t regret it!

s
Review №41

Great experience all around! From the knowledgeable sales staff to delivery staff. A special shout out to the delivery crew! They were super careful and took extra time to make sure everything was working properly before they left.

Ev
Review №42

Great service at the Frederick store. I worked with Stacey and her colleagues (Sharon and Jake). Stacey was very knowledgeable on products and availability. After researching other retailers in the area, I went back to Bray & Scarff to buy my dishwasher. Thank you for the great customer service!

Ly
Review №43

We purchased a freezer by phone during the plague. Sharon was extremely helpful in discussing options on models and recommending what appears to be an excellent extended warranty (dont normally buy these but B&S option here was as they say a no-Brayner). Delivery was right on schedule and crew handled respectfully re: minimum contact. Will definitely shop B&S again for appliances based on this first experience.

Kr
Review №44

Jake provided us with personable and excellent service. He showed us with great options and gave great explanations of the products. The process was quick and we are looking forward to getting our new appliance. This is our second purchase from This store and we would purchase from them again in the future.

Pe
Review №45

Great experience with Jake. He was extremely knowledgeable waited on me right away. Wasn’t pushy. Helped me find just the right washer. I’ll definitely be back.

Bl
Review №46

The delivery team (Shane & Enon), called to let me know the approximate arrival time. These gentlemen were professional and respectful of my home. I also received an automated text. Thank you!

Be
Review №47

Shane and Enon from Bray and Scarff in Frederick provided the best delivery/installation of our new washer! Super nice, very polite, and just wonderful people. Thank you:)

Ca
Review №48

Arrived as promised . Jamie was great!

Je
Review №49

Went in to look at washer and dryer and Jake the salesperson greeted me immediately and asked some questions about what features I was looking for in those products. Once he got an idea, he showed me 3 different models and spoke in detail about each. Put a deposit on a GE and coming back with my wife to finalize the purchase. All in all, painless experience and no hard sales pitch at all. Good to support a local company too. Thank you Jake at Bray and Scarff!

Ja
Review №50

Was looking for a very specific dishwasher. Only manufactured by one company, during a world wide pandemic. After searching for a while I met Sharon at Bray & Scarff in Frederick MD. After some conversations and meeting in person she did some digging and found a display model in one of their other stores in Germantown MD. She and her fellow Bray and Scarff employees Mark and Dan (in Germantown) were able to provide one for me. I am very grateful and impressed with their positive friendly attitude and assistance. Will go back for washing machine and dryer next. Thank you very much, all three of you. Cheers, John

Ch
Review №51

Sharon did such an outstanding job arranging for us to get our new washing machine! We purchased it over the phone on a Friday, and by the following Tuesday, it was set up and ready to go. As my husband is a physician, being able to wash clothes daily has been very important during COVID. We appreciate the effort taken on her part to make this happen. We were also very pleased with the installation/removal by Jeff and David. They were wearing masks, and took great care with the whole process. Thank you for a job well done!

Le
Review №52

I reached out to Bray & Scarff after GE’s website suggested they might have stock available of a double oven I’ve been searching for. We had purchased one through a different store only to be called and told that our order had been canceled by the supplier. Jamie responded to my inquiry and went above and beyond to see if the model I was looking for was available at any of their partner stores or from GE. She was able to confirm the the oven has not been discontinued and that I could order and receive the product by the end of next month. Beyond tracking down the oven, she was quick to follow up with texts and emails to keep me up to date on her findings, and she was very pleasant to work with.

Ro
Review №53

Jake was very informative and helpful.

Na
Review №54

Timely, professional assistanceJake was a great salesman.Shane and Enon were also great delivery men. All were very professional.Shane and Enon were very careful with moving out the old washer and installing the new one. They were very friendly and courteous.We were very pleased with Bray and Scarff

Mi
Review №55

We spent all day Thursday shopping for a washing machine. We went to seven stores between Columbia and Frederick. Jake was the most helpful, friendly and knowledgeable. We appreciate his time and highly recommend.

Jo
Review №56

We were having a difficult time finding a small size refrigerator. We went to Bray & Scarff and although they were seeing customers by appointment only, they welcomed us right in. Jake listened carefully to what we needed and immediately found just what we wanted in our price range. I was thrilled. This had not been possible in other stores.We took care of business quickly, reviewing all the details needed to know and we will have the refrigerator in 2 days.Jake definitely scores a 10 in our book.

Bi
Review №57

This is a super easy review to write. Ive purchased appliances from the big box stores as well as Costco. This was the easiest and best experience weve ever had purchasing, but more importantly how it was delivered. It was delivered by them, in their truck, and not some third party company who has no interest in service. It was simple to pick out the washing machine and the price was identical to the other stores.Our salesperson explained the features well and didnt try to upsell us. Thanks, well be back!

Aa
Review №58

Very professional! Great prices! Very knowledgeable. Highly recommend buying appliances from here!

Mi
Review №59

Jamie was friendly and knowledgeable. She made my transaction seamless and offered product details I was uncertain about.

La
Review №60

Jake was very knowledgeable and helpful. Purchase was quick and easy.

L
Review №61

Just HAD to write a review to note our experience at Bray and Scarff with Mohamad. After we had a very bad experience with another company, we connected with Mohamad at B & S. Beyond helping us tease out which dryer would be best for us based on our preferences and his knowledge and experience, he worked to research and provide us with the best offers on warranty and price matching. He made time to answer questions multiple times on the phone as well.Great job! Really appreciate you!

Li
Review №62

If you are in the market for appliances, please visit/call Sharon Foley. She bent over backwards for us during the pandemic to find suitable appliances for our home, looking through the companys inventory item-by-item. Due to the shortage of appliances -- I imagine from supply chain part issues and factory modifications for COVID -- double wall ovens and cooktops were extremely difficult to find in stock anywhere. Sharon managed to find them and we now have a proper kitchen for the holidays. I cannot say enough wonderful things about her customer service, shes fantastic.

im
Review №63

Went to look at washers and dryers. Had a good experience with Jake. He was knowledgeable and friendly. We ended up buying a washer and dryer with extended service plans. Price was comparable to the other stores. Wouldnt hesitate to shop there again.

Au
Review №64

Jake Stone was very helpful and listened to what we needed. He was knowledgeable and offered multiple suggestions with upgrades and things to think about. Was concerned about price in store overall but you cannot beat their low delivery fee, 0% financing, and warranty options. We will definitely be back to the Frederick Store and Jake when we can upgrade our other appliances.

ja
Review №65

Jake was great! Shopped around at several other places, all had similar prices. Chose to buy from jake because of the great customer service! Thank you!!

Da
Review №66

Jake was great! Very knowledgeable and friendly. Store was clean and well kept. Definitely will go back again when time to buy another appliance.

Kr
Review №67

Jamie is the person to go to! She is knowledgeable and gives you honest feedback on what you are looking for and doesnt just steer you to the most expensive items. Her follow up is solid. This is the 2nd appliance we have purchased from there with the same great results.

Di
Review №68

Excellent customer service. Cant wait to receive our new appliance.

Bo
Review №69

Had a great experience. Made my appointment told Jake what I needed. I got there was immediately taken care of. Purchased Refrigerator and out the door in less than 40 minutes. Really easy transaction.

Je
Review №70

We needed a white dishwasher. Due to COVID19 related issues at most of the brand name manufacturing plants it was really hard to find one. They are only producing stainless steel at this time. We have tried other stores and then we thought of Bray and Scarff. I called our local store in Frederick, MD and spoke with an associate named Jamie. She really helped me find a dishwasher that fit my needs, priced right and was available for delivery that same week. She was very professional, informative and a pleasure to work with. Yeah, our dishes will be clean again!

An
Review №71

We purchased a refrigerator on Tuesday night online because our fridge’s freezer stopped fully freezing. Jamie was incredibly helpful in getting our delivery scheduled for Thursday morning. Just in time, because the fridge’s compressor has completely gone up and now sounds like an airplane taking off. Jamie was friendly, helpful, and responsive. I’m so grateful for her help. We’ve used Bray & Scarff for appliances in the past because of the great customer service, and we will continue to do so in the future. Thanks, Jamie!

ka
Review №72

I needed a service call and had trouble getting through via telephone. I sent an email to the recommended address and got a response immediately. JTaylor from their service department contacted me several times within a 24 hour period to make sure they had the right model & repair information prior to coming out and scheduled my service appointment. Extremely efficient and fast service. Very pleased!

Da
Review №73

Jake was very knowledgeable, informative, and customer oriented in finding us the ideal washer and dryer to meet our needs.

La
Review №74

Always a great experience with knowledgeable employees!! Will always go here to get my appliances.

Th
Review №75

Jake did an awesome job walking us through our available options within the store. We were looking for a refrigerator and had a pretty good idea of what we wanted walking in. We brought our specs for the space for the refrigerator and he walked through the dimensions of available models and what would work for our space.This is our second appliance purchase from their store and I would highly recommend going here. Jake made us feel comfortable with our purchase and he was clearly knowledgeable on the products. We were also pleasantly surprised that the price was slightly lower when we went into the store rather than just purchasing through their website.Just a brief statement on Covid-19 and the physical store. It was required to wear a mask and we were able to socially distance while at the store. We decided to just walk in the store, but they do give the option to schedule an appointment before coming in if that makes you feel comfortable.

Je
Review №76

Jake was incredibly helpful to figure out the best approach for new appliances. No pressure to go one direction or the other. We ended up purchasing a double oven and can’t wait to get it! Thanks Jake!!

St
Review №77

After fighting with Bray & Scarff waranty for over 3 months, a guy finally came out to fix the malfunctioning lock on my washing machine. He ended up breaking the machine, taking it from somewhat functional to completely dead in about half an hour. He said he had been wrong about the lock, the lock which the warranty people said they couldnt order, and told me that it was the washing machine computer brain that was the real culprit. He was not at all sorry about what he had done, and told me he wasnt coming back that this was my problem to deal with. In short, he left me in a worse position then he found me. Bray & Scarff is hesitant to honor the warranty, says they may not be able to replace the washing machine for a long time the March 9th date that they fforced on me is a TBD date. Interestingly enough, Lowes can provide me with the same washer Bray & Scarff broke by Wednesday, *this Wednesday as in March 3, not some distance Wednesday in the future. Why Bray & Scarff cannot do this is beyond me. Lowes may have been dumb in the past, but at least theyve refunded money when Ive asked and havent broken my appliances. If Bray & Scarff can deliver an identical washer to the one that their licensed contractor broke by this Wednesday, Im happy to delete this review. Ive always liked Bray & Scarff... until this whole experience. Id sure hate to see what theyd do with one of their more expensive products. This washer cost a few hundred $, this store sells products in the several thousand. Watch out shoppers.

Go
Review №78

Worked with Jake who was quite knowledgeable on all the appliances on the showroom floor. There was no pressure and we were presented several options. Answered our questions honestly. We also looked at the box stores and got no where near the attention (the orange one), (the blue one) were very attentive but not very knowledgeable.

Vi
Review №79

Jake Stone was incredibly helpful. After visiting two big box stores and going online at Costco I realized appliances were difficult to find (due to Corona). He located what I needed when I needed it. Grateful!

Ji
Review №80

Jamie was very helpful and found exactly what we needed.

Jo
Review №81

Excellent customer service. Jake knew exactly what I wanted. He was very knowledgeable about the Cafe line of products I was interested in and was very helpful in getting me the best package available. I highly recommend using Bray & Scarff for all your appliance needs.

Wi
Review №82

Our experience with the purchase and installation of a new dishwasher could not have been a more pleasant and productive experience. We were assisted in making our purchase by Sharon Foley, a Bray and Scarff Appliance and Kitchen Specialist who is outstanding in all respects . Sharon has in depth product knowledge, explains product features clearly, offers great insights on comparable products and brands, and is simply an overall pleasure to deal with. To top things off, Sharon was able to schedule delivery of the new dishwasher in a matter of days. We recently moved into a new home, and have had a great deal of recent experience with a fairly large number of delivery personnel, technicians and trade specialists. Richard from Bray and Scarff delivered and installed our new dishwasher, and he clearly is one of the most outstanding specialists we have had the pleasure to meet. He was on time, extremely knowledgeable, highly skilled and experienced in his craft, pleasant and patient with questions, and was simply committed to ensuring that our new dishwasher was installed and operating properly. Richard is an expert at his craft, and it was reassuring to have him working in our home.

fm
Review №83

Great service and good sale price. Stacey handled all the details professionally and courteously from start to finish.

La
Review №84

Our experience was wonderful. It was a world of difference compared to big box stores. Our rep was knowledgeable about each product. It was nice to have someone do more than read the manufacturer label to me. He was comical as well-- an unexpected delight. Also, I was impressed to hear that we wont be dealing with subcontractors during delivery and service calls. What a relief!

Wi
Review №85

Jake was very helpful in assisting me with options for a new washer. Although I was unable to go to their physical building to look at machines, Jakes recommendations were very helpful in my decision. Plus they have their own service department which was another plus. Their prices were in line with other appliance sellers so having their own service people sealed the deal.

Ti
Review №86

Superior service!! Mohammed was beyond excellent in helping us with exactly what we needed for our kitchen! We cant say enough about how he helped to customize thoughts into reality for this overwhelming 1st floor remodel in our home. Their attention to detail here is 2nd to none and quality products are the only thing sold. Everything we wanted and delivery scheduled......DONE. We loved our experience and Highly recommend anyone to shop here instead of the home improvement/diy stores! People who actually care about you & your project/needs! Thanks again Mohammed!!!

Pa
Review №87

Very pleased with the service provided by Mohamad. Sent a message to the store with some questions and he responded immediately. Was very helpful when ordering and made everything go smoothly. Very nice company to do business with.

Di
Review №88

Online order of new washer. No previous experience with Bray and Scarff but they had the Speed Queen model we were looking for. Staff at Frederick store -Jake- was great to work with. Super fast responsive via email text and phone and helped secure our preferred delivery time window. Service Definitely a step up from the big box home improvement stores.

Ja
Review №89

Highly recommend. We worked with Mohamad. He worked with us every step of the way from start to finish. Very knowledgeable of all the merchandise which helped us make our final decisions. He worked us up a price that the other stores just couldnt touch. If you are looking to upgrade, Bray and Scarff in Frederick is the way to go.

Vi
Review №90

Jake did a great job finding the right washer for our family. The price was reasonable and he explained all the features. We are very happy with the service he provided.

Ta
Review №91

Amazing service from Jake and his coworkers. Buying from a smaller appliance store like Bray & Scarff is the best way to go. Jake knows his products backward and forward. It is really nice to have a salesperson who obviously loves his job and excels at it. Thank you!

Bo
Review №92

Needed a replacement refrigerator quickly (who needs one slowly?) and after checking big box stores, called B&S. Talked to Jake, who determined my needs, budget and schedule. He helped me pick a unit with the features I wanted and a delivery schedule that worked for us. Very happy with Jake’s service and would recommend anyone...call him.

De
Review №93

I can’t say that I would shop there again. Better pricing at Lowe’s although Bray $ Scarff did match the price. I bought a whole kitchen suite; GE Profile stove, fridge, dishwasher, microwave. Install was a disaster but eventually corrected. Salesperson was less than truthful. $6,000 and five months later and I’m still waiting for one of the owner’s manuals “on back order”. I always shop local when I can. This was the first time I was disappointed in doing so.

Ju
Review №94

Bray & Scarf has earned big points with my family. Jamie in particular provided super customer service, found great options, and offered a reasonable price. Thank you!

Su
Review №95

Bray and Scarff were excellent to work with during the pandemic. I ordered a washer over the phone with Mohammed who was very professional. The delivery team of Wayne and I believe his name was Phil but I’m not sure they were very careful taking the old machine out and bringing the new machine up on a second floor and they were very respectful of our wooden staircase and we really appreciate that

Ri
Review №96

Jamie was a great help with purchasing a new microwave during this COVID-19 mess. She was very helpful and patient with my many questions. Shes a keeper.

tr
Review №97

Love there customer service! My dishwasher arrived early thanks to Sharon who found the dishwasher in the warehouse. It arrived July 3, instead of July 15th. They called 30 minutes upon arrival, arrived when expected. Very impressive!

se
Review №98

Bray & Scarff provided friendly and courteous service. Jamie help me find the right washer and dryer after having a large box store cancel my order and tell me it was a computer glitch and then tell me to bad I cannot get you your order for a month and a half. Jamie verified that the machines were in stock and arranged delivery so I could receive the washer and dryer the next day. After being without a washer and dryer for a week and a half Jamie got it done. Thank you Jamie and Bray & Scarff.

Ja
Review №99

Knowledgeable, willing to go the Xtra miles to accommodate my needs

Je
Review №100

Jake and team at Bray & Scarff are the best. We made an appointment online and our visit went great! Didn’t feel pressured into upselling like with other stores. Will definitely ask for Jake again!

Information
39 Photos
100 Comments
4.8 Rating
  • Address:5419 Urbana Pike, Frederick, MD 21704, United States
  • Site:http://brayandscarff.com/
  • Phone:+1 301-668-2001
Categories
  • Appliance store
  • Cabinet store
  • Countertop store
  • Kitchen remodeler
  • Washer & dryer store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:9AM–7PM
  • Friday:11AM–5PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Payments
  • Debit cards:Yes
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