Very nice sales person, my experience him has always been good. I was in awheel chair he came over to where I was and pushed me to the isle I needed a item .He helped me the item I needed and suggested a shorter cord for what I came to the store and rang my item up.I told him I would bring it if it wasnt right. He told me to take a picture of my computer monitor, he pushed me out to my car. That was goodCustomer service.

Had a great experience at the mobile wireless section thanks to some fantastic employees who were very polite and accommodating. Will be buying my phones here again.

Best Buy,I am super disappointed with the services I was offered. I purchased a home theater and scheduled for installations. The first tech comes out and tells me that he was just there to survey the basement and left. I had to call him and got no return calls for 3 days. I ended up calling his manager and then I got a call back. He asked me to go to Frederick location and asked to talk to a manager. We went there on Sunday this week and he set up 2 appointments for today and tomorrow to install the parts. My wife has been sitting home and they never called us. I had to call 3 times to finally get someone on the phone who told me the parts are not in and we have to reschedule. They kept me on hold to reschedule and line got sent back to the beginning asking me why I was calling…. I am absolutely frustrated with this! Please help!!!!

The worst Best Buy store, bar none. Every time I have purchased from this store, I have had to returned for refunds. Staff is either not available, not knowledgeable and dont listen. Management is worse. The last purchase I bought a simple charger, got home and found the sales guy gave me an empty box, this after I had just returned items for a refund. The best I can say is cashiers seem prompt. Shop elsewhere.

Convenience and great location and good competitive pricing.

I went to get my grandson a pair of Airpods. There was a few people in the store, I got in and out within fifteen minutes. That was a great experience.

I think I will call my order in everytime. I had to return two TVs and picked up two others. I was in and out in 20 min or less. Awesome job Best Buys.

Pre ordered an item 3 weeks in advance. Went to pick it up and was told they didnt have it yet. Both customer service and manager stated that it wasnt their fault with a sorry bout your luck attitude. The young man who helped me was the only decent part.

Great masking. Good customer service. I felt safe. I also felt like a priority.

Kim was a wonderful photographer had so much fun taking pictures what a memorable senior picture session.. Thanks so much Kim it was fun!

Prepare to waste your entire day if you get a delivery from this company. Twice now I have ordered products to be delivered they do not show up on time.The staff inside the store is friendly and is the only reason I am giving them a 2 star their delivery service is horrible.

Helpful but as expected very busy. Be prepared to wait.

I purchased an open box computer but unfortunately it was in demo mode so I could not use it for 3 days. I was so irritated because I took it to a different best buy to remove the demo mode and it wasnt done correctly. Had to return the computer altogether. Not a good experience. The manager did make things right eventually.

Best Buy provides a wide selection of devices that connect to the internet:ComputersPhonesBluetooth speakersSmart devices such as Google Assistant & Alexa speakersHome security camerasTelevisionsHome theater/audioVideo game consoles, great, & gamesAdditionally, they provide a wide range of home appliances such as refrigerators, stoves, dishwashers, etc.Best Buy associates are generally knowledgeable about the products in their area, & theyre generally friendly & helpful.Be aware however, the best buy did not sell stereo equipment. Maid sense though since most music has moved to the Internet.

Job well done. Took my Mac book for repair and they did a fantastic job. They also had some really cheap 75inch and 70inch LG and Samsung TVs. Awesome place

Very helpful. Explains step by step what is needed. Very positive experience.

I was looking for a ethernet-to-USB 2.0 cable. There was no one who helped me too look for it. Even when I asked someone, they just told me - yeah, it might be there, may be not, keep looking. When I found the aisle where such cables are located (i.e. ethernet, HDMI, USB etc.), there was none that I was looking for. Im not visiting this store in-person in the future. They couldve just told me to go online and tell me that these cables might not be in stock at the store. Too bad its not possible to give 0 star.

Very good place to calm my mind for needs like me. Love coming here with my dad

Today, my mom and I walked into Best Buy hoping to buy a new laptop and memory system. We walked out empty handed and reminded of the biases our country still holds on to. When with my dad, there are usually several sales people that ask if we need help. Today, that was not the case. My mom and I were intently looking at laptops for over 20 minutes without anyone approaching us. At face value, thats fine! It was fairly busy. Yet, when we looked around, we noticed 𝙩𝙝𝙖𝙩 𝙤𝙣𝙡𝙮 𝙛𝙤𝙡𝙠𝙨 𝙩𝙝𝙖𝙩 𝙝𝙖𝙙 𝙖 𝙜𝙪𝙮 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚𝙢 𝙬𝙚𝙧𝙚 𝙜𝙚𝙩𝙩𝙞𝙣𝙜 𝙝𝙚𝙡𝙥𝙚𝙙. For some reason, the sales people did not consider us serious buyers... I even made eye contact with two employees and was still not approached. After twenty minutes sifting through laptops, we decided to head home empty handed. Also, theres a huge price markup between Best Buy and individual retailers! At the end of the day, we got more help from an electronic chat box on Lenovas website than from anyone in Best Buy. All we got from Best Buy was a reminder of what it means to be a woman in America: youre not taken as seriously as our male counterparts.

BUYER BEWARE: Frederick store Employee misrepresented warranty of an item I purchased & managers refused to exchange it when item was defective LESS THAN 30 DAYS after purchase. I’ve never encountered misrepresentation and rigid return policies like this at Best Buy previously & it won’t happen again because I’ll never step foot inside this store in the future. Thankfully their products can be purchased cheaper elsewhere

Jesh was very helpful in buying new laptop. Geek Squad data transfer was flawless.

I went in to buy a new mic because my Yeti was not performing up to my expectations. Clint took the time to explain everything and instead of spending money on a new mic told me to check my settings on the app first. He gave me suggestions if that doesnt work too.

Great help! We bought a new stove.

Been going to this best buy for maybe 20 years. Always have good experience

The Appliance associate was very helpful.

They were busy in the electronics department with one person working. Shakeeb took his time with the customers and answered all their questions and worked as patiently and effectively as he possibly could. I was very impressed with his knowledge of all the televisions and he offered all possible discounts on the various tvs, etc. that Best Buy was offering. Even though I had to wait my turn awhile, Shakeeb was worth the patience. Ill be back. Thank you for a great experience. :)

One dear to replace my screen protector the service was great so check them out

WORST CUSTOMER SERVICE FROM MOBILE DEPARTMENT—first time I set up my mobile account was great, recently went for an Upgrade was greeted by a young guy Mr.Gerardo in the Mobile department. He kept looking at his watch the entire time. I felt rushed His undertone was very dismissive, yes I know it’s 30Min to closing but help me. He then made up a story of a fictitious restriction on my account I quickly found out was A Lie after getting off the phone with sprint. He followed up by saying I needed a deposit wouldn’t say the Amount then said the system was unable to process my upgrade. Which is shocking since I set up my account up at that specific location. Brandon Duck was absolutely unhelpful, stating “yea their expert’s it can’t be done sorry goodnight!..I went to another Best Buy next morning had a successful upgrade no best experience they apologized for the treatment at my home store. No one cared, that’s what left the worst impact. 30min to closing they wanted to go home. Definitely worth traveling to another Best Buy. AVOID THIS BEST BUY WORST CUSTOMER SERVICE EVER!!!!!!!!….

Too slow poor service quality of food not like it was

I wish they had more in stock. Several times told I could order online, but if I wanted to order online, I would of. I come to the store, because there is were I like to shop. Great staff.

Its a Best Buy. A cut and paste chain of electronics stuff. Not much to say really except.. its a Best Buy. What were you expecting? Microcenter?!

Its a best buy what can you say

Had an issue with an expensive purchase that they resolved immediately. Great team!

Im not a big fan of best buy generally, but this is a great location. The geek squad there have gone above and beyond what they needed to do for me several times and given me great advice. And once, when I was checking out, the cashier pointed out to me that the product I was buying had a hole in its packaging and asked if Id like to exchange it.There was a long line behind me, too. It would have been much easier to just let me buy it.Anyway, a great location, I highly recommend it

Unfortunately I was buying a switch for a Christmas present and you couldnt order the one I wanted. Very disappointing

Friendly staff, nice selection.

Went in specifically for Geek Squad. Per policy, they dont carry the parts for repairs, but they were very quick and helpful in identifying the parts I needed, and Ill be going back to get them installed once the parts arrive.

This store had no problem selling me a radio and speakers( once I found someone to help me) Installation of said radio and speakers is a completely different matter. They have cancelled my appointment twice. Im STILL waiting for my radio and speakers to be installed almost 3 months later. I will never buy anything from here again

In and out my purchase was ready for pickup. Friendly young lady at counter

Found what I needed quickly, checkout was smooth. Store was not crowded. Still requires a mask as of 20 May, 2021.

The lady who provides customer service support for Samsung products is the bomb! Very knowledgeable

Geek Squad is the Best. Very Professional.

Excellent curbside pick up. Quick service.

Employee gave great customer service

Always a good experience at the Best Buy in Frederick MD. Helpful knowledgeable staff makes every visit productive

I needed a simple power cable for a PC computer yet it took 3 different employees pointing me to different areas of the store to find it. I ended up finding it on my own in an area not a single person told me it would be in. I’m not trying to spend hours in a store during a pandemic I want to be in and out quick as I can and uninformed employees sending me on wild goose chases is pretty much unacceptable in these times. Do better.

Always finds products cheaper elsewhere and that is if u can find what u r looking for here which is rare.

The employees are outstanding. They are also very knowledgeable. I always leave with smile and a new gadget. Thanks ladies and gentlemen of Best Buy in Frederick !!

Great Best Buy location . The Frederick location is always rapid with online orders .

Every time I go into Best Buy the associates do not acknowledge me in fact I feel like Im invisible when I walk in there I might as well just search on the internet and buy on Amazon

SAD TO HEAR SO MANY EMPLOYEES ARE GETTING LAYED OFF BECAUSE OF THE PANDEMIC. GREAT CUSTOMER SERVICE MY SON AND I RECEIVED WHEN WE WERE THERE. (FYI, FREDERICK IS ALWAYS BETTER THAN MO COUNTY)

Ive been in this store many times and they are usually helpful however I have tried to call the store numerous times and they do not answer the phone. I cannot drive to the store every time I need a quick answer about something they have there. This has been at all times of the day and agin MULTIPLE times. Just puts you into music for eternity.

Great service from the GEEK SQUAD. Saved me a lot of money trying to figure out how to solve my technical issues with my iPhone. Recommend to anyone who is not tech savvy or in a hurry to make a new device, etc work properly.

Purchased a tablet that was to be delivered the next day. Due to a major delay in sending the order to the service delivery carrier, the order was not received until the day after the promised date.Also, phone support gets a ZERO as the store was NOT accepting calls leaving the caller talking to a recording.

Try to reach the store 3 times to schedule a consultation visit and each time someone cut the call. Are you working or playing???

Terrible customer service. I sent back a few orders and still have not received my refund. I have everything documented and contacted their customer service and the issue has not been resolved and the refund has not been issued. After 4 hours on the phone and not getting anywhere with customer service I stopped by the Frederick location for assistance. I spoke to Matt (assistant manager) about a week ago who said he would look into the issue and get back to me. Its been a week and he still has not gotten back to me. If you tell a customer you are going to look into an issue you should follow through and take care of it. Just simply bad customer service.

Great Experience! Thanks to Braxton & Shy for helping me with my purchase.

We went there to have our screen protectors changed The staff was great It was a really long wait, but, it was because we had to be in line where people also purchased phones. it was a good experience.

I went to get help with my cellphone, which is about 26 months old. AT&T wont help except to try to sell me a new phone.A friend had given me a gift card, and I was going to go to the Best Buy Geek Squad to see if I could get some help. But, the security guard at the door would not even let me in the door! He took my phone, punched a bunch of keys and said it probably was just old. And basically said that I could do the repair myself. Duh! If I could fix it myself, I would not have driven 70 miles round trip to the nearest Best Buy! I am over 70, with a broken foot, and do not have access to either wifi or a computer since the libraries are still closed. I do not have an engineering degree, or access to a computer science engineer or someone in their 20s. AT&T, who sold me the phone, is only interested in charging me my monthly service fee and/or selling me a new phone. My younger friends keep telling me its so easy to do the fix myself that they just blather on into six other topics. I bought my last laptop from Best Buy ten years ago....and never got another one when it died after about 3 years. Now I recall why. I give Frederick Best Buy one star because I did get a good parking space. But, gee, I will never go to this store again. So, I was not dressed to the nines, I carried a purse with my asthma meds, which I would have willingly opened, if I had been asked, I was wearing a mask, and was old enough to be the guys grandmother. I really felt like going back and asking for a manager, but figured, Why bother? What a waste of time!

Juli helped us with an issue we had with an online order. She was incredibly helpful and patient.

Be careful of this best buy my daughter just wrote a review about her phone that their suppose to be fixing and wont give her any information on & they deleted it.

So disappointing. This location doesnt answer the phone at all. Not even once in a while. $1200 delivery to store very late, still no traction - had to call national customer service # and change delivery option. Still shocked that calling literally 20 times in 3 days at various times during the days, waiting on hold for up to 20 minutes multiple times through automated system hell - they never answered. Its not that theyre busy - their customer service ethic is rotten. Why cant a person leave a msg and have a call returned? Why cant the person who sits at the door all day answer the phone? Hire a person to answer the phone. Ive gone into this store and plenty of associates arent busy. Some are. Many are not. Use a different Best Buy or, better, a different store. My experience has been nothing but frustration and dealing with behavior close to fraud.

Ive always found great deals at best buy especially also purchasing items with my best buy card 💳.

Can’t stress enough how helpful Josh from the car/ audio installation section is. Over the years, I’ve been to a number of best buys in the DMV area. He is the best employee I’ve come across. I’ll drive hours to wait in line for this guy and he always makes the time and the effort. Promote this guy.

I went to look at headphones and computers, no one approached me or asked to help me, so I left.

I bought a samsung active watch. I really like it so far. The band is really smooth against your skin. I like it because it has many options. You charge it by laying your watch on the charger. Not like the fit bit i had where the charger would wear out from me plugging it in. The yellow at the bottom on the one picture showed snoring because i was not moving. Love it so far. Still loving this compared to the fitbit. Which i owned many of. This watch has reminders to help you get up and move. If you want more info just ask.I still like this samsung active watch. 11272020. Sometimes it detects you walking or running and starts keeping track of your steps bpm the time the weather and battery lifeIt has alot of features on it. You can connect blue tooth you can answer phone on watch but not talk on it. You have to use your phone

Ethan provided excellent customer service

Customer service is terrible.The customer support didnt know much about the product. Also they had one item left in stock and couldnt find it.

Always has a great selection:)

Ernesto with the geek squad in the shop is the man! He went out of his way to help me out with getting my stereo installed and helped me pick new speakers as well and helped me order the stuff I didnt bring for my installation and moved my appointment for me. Great guy great service

Curbside pickup is on the left side of the building (when looking at the front). It is a bit confusing because there are pickup areas for the neighboring merchant nearby. Just something to be aware of. ✌️

They are ok. Not so busy but pretty friendly and knowledgeable employees. Could be a 5 but theres a lot that constantly is not found in the store...

Had to replace a old flat screen tv cked on line & they had the biggest selection and the prices were very good. In & out in 30 minutes .👍

Went in to buy a webcam. They had the one I wanted and I remember them price matching competitors. It was 11/25. They had a sign stating no price matches 11/27-30, understandable. Office Depot was selling the same model for $20 less. The associate pulled it up and was trying to process the order for the price match. A man in a yellow shirt who I assume is a supervisor, came over and proceeded to tell me no price matches from 11/22-30. Mind you he was saying this with the posted dates in sight, directly in front of him. When I pointed it out, he literally told me “that’s what Black Friday does to you.” I said I would go to Office Depot instead and expressed I was disappointed. The man in the yellow shirt shrugged and moved along. The associate looked surprised at this interaction. Another woman who I spoke to happen to see that interaction and ended up leaving as well. What a terrible customer experience over $20.

Always a great selection and knowledgeable support staff, not your fathers best buy. J

Nice clean store, helpful employees. Store was kinda bare

Too few salepersons. But, when I found one, he was helpful and knowledgeable.

Always good to visit this store. You just have to control the urge to spend lol

Very helpful with what I needed thanks.

Good prices on my new power supply..

Got my son an elgato microphone, 256 GB SD cards.

Josh in the car/stereo Dept. is very professional, polite and does exceptional work. I take all my cars there because of his quality of work.Thank you!

Cashier was a little crunky.But overall not bad

Good staff and had a decent stock considering everything with the pandemic.

Great service. Geek Squad to the Rescue! Fried my motherboard, and was out of there in 20 min. With a brand new Asus, case, and stylus for under 1,000 bucks! Nice!

Great professional service and excellent products

Although it was a little bit crowded, and there was only a little bit of a wait. Since I had chosen what I wanted online - once I got in there I was able to show it to the salesperson and he was able to get it very quickly. He made a couple good suggestions and before we knew it I was packed up and ready to go. This particular trip, it was a great stop. We got a refurbished Chromebook touch screen for under 300 bucks. And this was a nice model not your cheapy one. Definitely it was worth the trip, two thumbs up.

I went in with an item that did not do what was needed, but a return was not company policy. The manager was both helpful and courteous, and suggested a very reasonable compromise. I was impressed with the service I received.

All top of the notch electronic products are available.

The best price, good offers and friendly staff.

I purchased a watch for my wife for Christmas. She liked the watch but did not like the color. When she attempted to exchange the watch for an identical watch of a different color she was told it would be an additional $50 because the watch had been purchased on sale and it was no longer on sale. Needless to say the watch was returned and we will purchase it elsewhere.

The people in the store have been great. However, I purchased what was meant to be a new computer. It already had a profile on it and I had to return it. I decided to upgrade for a variety of reasons. The new computer I purchased started having a vibration in the screen. I updated drivers and temporarily fixed it. It started again worse. Geek squad couldnt help the first time. Calling for support is a nightmare! There is almost no way to get a real human. And when you buy a NEW product, or TWO NEW products in this case, i believe they should work!

Always super helpful and reasonable; especially if there are any issues with a product. -Life Long Member

My daughter and I stopped in the other day. The store was packed with customers. I cant believe how quickly and efficiently we were in and out in under ten minutes. Wow. Great service.

Under staffed on black Friday for curb side pick up. They made the best possible out of the situation and I got a sweet new TV at an ever sweeter price!

Went to visit Geek Squad. Tech advised me laptops purchased not at a Best Buy have to be shipped by the customer to the Geek Squad service center. No biggie since the tech provided all the shipping material I would need and the number to call to start the repair order. Very pain free, and UPS came by and picked up the box too

Good selection. Easy to find products

Works are very helpful

Came in to pickup some things I ordered online. I get too distracted by all the shiny things when browsing the store.

You are better off with other online retailers. The stores are not very packed, and the employees act as if they work for RadioShack. The products are not stocked; this is the case in Hagerstown, Frederick, Gaithersburg. I hear from associates just about every week that they get restocked, but certain products sell out fast. (if you are building a system under $2000, they will have only 2 selections, if in stock).So, how is it that on two pallets of merch, you guys have only 1 audio receiver in the whole store? Why do your associates avoid customers and have us listen to their personal life? How is it that the only subwoofer that is kept stock, is only available open box and wa1m@rt?If you really care about your hobby, avoid best buy. If you are looking to buy a movie, avoid best buy; they probably dont have it.But if you are looking for a TV that other multi-talented stores do have, this is the place. Because they lack the serious stuff and any helpful personel.