The store is a means to an end and overall well to work with. Im not particularly fond of the staffs attitude, just as other people have written their reviews about. Sometimes Ive stood there, waiting and I NEVER get an acknowledgment which at times is basic customer service. Even they make contact and wont acknowledge that it will be a few more minutes and the weight goes on for me. It makes me feel like why would I want to give them more business than what Im directly there for.The manager has a very stern personality, I can see why people could be turned off from that but her is excellent at what he does. I just have to wonder if the staff is happy. They dont feel like they are saved you see a turn around with employees. I would expect that no matter what, they should teach basic kindness which most customer service environments would. Nonetheless, I know that my packages are handled well and they get to where they need to.If you found my review helpful please give me a 👍 like/thumbs up and feel free to follow me for future reviews!

I have been using different UPS Stores over the years and when the staff is professional and courteous it makes all the difference.I had the pleasure of being assisted by Dara. He was a gentleman and helped me set-up a box before work. He was very thorough in the paperwork and made sure everything was on-point all while helping drop-off customers at the same time.It makes all the different when you get good help! Give that kid a raise!Mike

Most of the staff at the counter are rude and stupid. They never understand what the customer is asking for. The staff there are unfriendly to customers and lazy when asking for help. I’ve never been this kind of store before. I’m so disappointed. Even if someone gave me 1 million dollars, I would never go to this store. worst service

Very convenient, helpful customer service. No problem parking, Never had a problem. Great help in sending packages. A little pricey but the convenience outweighs

I’ve never been treated so poorly in a long time. The two guys there grabbed papers out of my hands, rattled pens at me, refused to notarize because he looked away for a split second, and tried keeping my drivers license when I wanted to leave. Very rude behavior from the boss and other guy who works there.

Do NOT go here. They charge insane prices, literally 3x what the post office charges. Then they lie and say that the post office will charge you the same rate, which is false because I checked. I had a package that was 13 oz addressed to SC. He told me my options were $22 and $24. When I told him that sounds high, are there any other options, he said no. I went to walk out of the store with my package, and then he said he could ship it UPS ground for $11.99. I took my package to the post office and they said they can ship it by air for $6.50. I’m not sure what bothers me more, the fact they they are charging 3 times what the post office charges, or the fact that they lie to you and only offer their most expensive shipping option.

Not such a bad UPS store but not so great either. I have experienced better with FedEx but had to use UPS for this package.Staff was kind enough but odd that the other dude behind the counter couldn’t stop what he was doing to help move the line along. Too busy being a supervisor I guess and supervising the one guy was too important. Can’t stand poor customer service and people who think they are above it. That’s why I prefer Fedex/Kinkos.

35 MINUTES TO MAIL A PACKAGE. GO TO ANOTHER LOCATION TO SAVE YOURSELF THE HEADACHE

These people are slow, rude and do not care much for their customers. Almost as bad as the U.S. Postal Service. If you want to wait around for a long time, even just to drop something off, come here. Otherwise, plan to go elsewhere.

MISLEADING! DONT BE FOOLED. This is not a UPS store.I visited the store to have a package sent overnight. I was given a rate of nearly $200. So, I asked what is the next cheapest option; then I was quoted $81 and the associate told me several times that the package would arrive two days later on a Thursday. This was SO important that I asked him several times if that was true, and he said dont worry it will be there.Well, it is now Thursday, and the package says it is being shipped by USPS and wont be there until Monday. Wait, what?! I asked for it to be sent via UPS; but instead they charged me the $80 UPS rate, and sent it cheaper via USPS to make a profit. The owner of this business is definitely aware of this after we spoke on the phone, and I will be reporting it. He apologized on the phone verbally, but did not take any action besides say that he blames USPS and was generally rude by not offering to refund at least a partial amount.This is no way to run a business. Ill be taking my future business elsewhere, and I suggest you do the same.

Incredibly rude customer service. Dropped off an Amazon return and after 48 hrs the tracking said still not received by UPS. When I called the store they were incredibly arrogant saying well you might have to wait another 2-3 days til it leaves the store. What?! Never have these problems at the Milford UPS Store. This one is an absolute joke. Always has been.

WOW...this place and especially the owner are AWFUL.A total exercise in frustration and I GUARANTEE youre going to want to slap the little man behind the counter!

Great Service Hours are so convenient because I work till 6 when I get home I have to ship all my orders for my second business and they are open till 8. Owner is a good guy and employees are very kind. Other reviews say they got a BS price and that because if your trying to ship an item to a certain place that 0place might not have a ups/FedEx facility nearby and so its the customers responsibility to determent weather UPS USPS or FEDEX is the most cost effective choice otherwise you can get hit with a high price. Dont blame the store instead stop being lazy do 5 mins of research and problems like that won happen Learn how to ship your items properly! dont blame ups lol

NEVER USE THEM TO PRINTTHEY CHARGE 6.63 to print 16 pages!!What a rip off!!! Staples is 10cents a page!This place is god awful and the staff would not assist, or even explain how to use the machine “read the directions” — sorry none are posted “well it’s pretty easy anyway”

When I got to this UPS, there was a note on the door. Be back in 10 minutes. It was raining out so I went back to my car. I saw the owner coming from behind the building. I brought my package in, it was an Amazon return so free shipping. He charged me a dollar, he said it was for handling. So he’s a thief! Another time they tried to charge me $100.00 to ship. I went to the regular post office and paid $15.00. The owner always has a scowl on his face. This place sucks! I had to give them a star in order to give my review but if possible I would give minus 5 stars.

There is a older gentleman working here that makes this place unbearable. Everytime I come in, he claims the packaging is not sufficient to mail and that he will repack it for $20 dollars. Oversized or heavy boxes and this individual will try to rip you off. Save yourself the trouble, drive 10 minutes north to the store in Milford, they have the customer in mind and are not rude about their services.

I wish I could give this place negative stars. The owner/manager is extremely rude and takes advantage of customers. I went in there to ship a $10 scarf to CT, and he weighed my package in something else to increase the weight/cost. When I asked him about it, he ignored me. Then, he said I only had 2 options: to ship the package the next day for $40, or for two days from now for $30. I asked him if there was a 3rd option because I didnt need it to be there at a certain time, and he said there was no other option. I am extremely offended and will never be going back to this location as I feel as though I have been ripped off.

Terrible location. Visited recently and I always feel like I’m getting ripped off. The owner, Ken, is always rude and unhelpful. I’ve rented a truck from them as well a few years back, since they offer Uhaul, and was forced to buy extra insurance even though I have it through my insurance. I even called my insurance company to see if I was covered with a rental truck, and I was. I advise you look elsewhere when tempted to do business at this location.

Meets all your shipping and printing needs

Had a great experience with one of the workers, I believe her name was Renee. I was planning a move cross country and she was very friendly, informative, and patient with the 10 large boxes I had! Thank you for your kindness during these trying times!

Service at the Franklin store was efficient and friendly. Kenny assisted me professionally and courteously. I had heard negative reviews about a closer UPS store. Glad I came to this one.

This hectic holiday season, I partially labeled my packages. Even with this gross omission. ken, the owner and his staff, diligently and skillfully tracked my packages, relabeled them and sent them to the intended destination. We received daily updates on the progress of each package. They went above and beyond what I expected. My grands are happy their holiday gifts arrived on time. Im very happy with the service and consideration given from each employee.

Don’t bother with this location, they’re the most consistently rude and unhelpful people I’ve ever encountered.

If I could give it 0 stars I would. The “manager” is the rudest, most unprofessional person I’ve ever come in contact with. My first encounter with him was when he chased after me into the parking lot accusing me of printing double sided pages and only paying for 1 sided..I didn’t. He insisted I show him my papers so I did only for him to find that I was telling the truth. Shocker. Regretfully, I decided To return to the store so I could ship 3 packages which had prepaid labels. I entered the store without a mask on because there is no noticeable sign posted on the door telling you it’s mandatory and he proceeded to yell at me and tell me that he would only accept my items this one time. I placed my items on the scale and he shouted “STEP BACK!” even though I was behind plexiglass. He then wouldn’t accept one of the packages because he claimed I needed a box for it which to my knowledge, I don’t because it’s getting shipped back to amazon and such packages do not need boxes. The 2 other items I was shipping back also went to amazon which he accepted without packaging. Maybe some require it and some don’t, but as far as I’m concerned, there’s a much nicer way to get your point across rather than treating me like an idiot. I will never, if it is the last thing I do, ever return to this store.

This is by far the worst UPS store in Massachusetts. The manager and employees are always rude and never helpful. I have been here four times and every time they have been rude and disrespectful and willing to help me ship a simple idea. Avoid this place at all costs

Poor customer service. Very poor.

Awful awful location. Very very poor attitude. This guy should not be in the customer service business. Have had several interactions as well as seen him deal with other customers.Avoid at all costs!!

Employees working there are great in service during the hard time. But dis-respectful and rude behavior by the owner.

I have only good things to say about this store. The staff is super friendly and very accommodating. I come here almost every day to drop off packages, and everyone is always helpful. Sometimes, if I call them, they even stay a few minutes past closing time just so I can drop my stuff off... how nice.

I love the convenience of the UPS Store .. both Franklin and Milford, where Ken Weber and is staff are friendly and competent. Offering a wide variety of services, I have had banners and posters printed and packages shipped. I love that they were open on Sundays, especially during the holidays .....

Last week I brought 3 items in to be sent back to Amazon. You can now just bring a barcode and the UPS store will print labels and package them for you before sending them out. One code wasn’t scanning so the guy who helped me had to type in the code manually. Never got a receipt for that. I so far have not been refunded for that item through Amazon so I called a couple days ago to see what’s going on and how I can prove I returned it and such. The guy (I forgot his name) that answered, was extremely rude and kept interrupting me. He would not let me tell him about anything. He impatiently kept responding with attitude as I said I did not understand why I did not receive a receipt or confirmation it was received by Amazon. 2 stars because the guy I met with when I came in made the process easy and was not rude. I will not be going to this location again.

I was bringing one item with me on September 7, 2019. I had arrived at this place at approximately 8:25 a.m. I walked up to the United Parcel Service store when I noticed a taped note on the front door. The message stated I am moving trucks but I will be back at 8:40 a.m. This was quite inconvenient for myself and others that discovered that this employee was not present inside this establishment. I suggest that you hire someone that is reliable while showing up for work.

Great store with super friendly staff. If you need almost anything done they will find a way to do it. Their printing saved the day for me!

Very pleasant associates and Amazon returns take seconds to complete. I was in and out (with 2 Amazon returns) in under a minute.

The staff at this UPS Store and so nice. Ive had to use the notary service several times in the last few weeks. They gave me a coupon for the service! So thoughtful.

The person I dealt with was very helpful. Since I Am disabled person he suggested that I call the store and he would come to my car take package and help me out. I find that this person went out of his way to make return easily accessible.

I had a very pleasant experience this morning. The service was helpful and friendly. Ive used different services here and have always been satisfied. I believe it was Ken who helped me today and he was nothing but polite and professional.

I have used several UPS Store locations for shipping and this one is the friendliest, most helpful, reliable and knowledgeable. They are now an authorized USPS Postal Provider. The employees are the best! Its a store where they actually remember your face! Very cool and they give best customer service! Thanks!

The customer service is beyond amazing!They are so helpful with any project I need done! Great communication and one of the few places where the employees seem happy and ready to work.Love my ups store for all my print and shipments needs!!

They only stamped one of the two notary documents. Didnt realize they did this until it was declined by the loan company.

I had a wonderful experience with large (wide) format printing here tonight! Not only was the printing beautiful, but the service was impeccable and extremely friendly. I had contacted other stores previously to contacting my local Franklin, MA UPS store and I couldnt believe the difference. The Franklin store was able to assist me and have me out the door and happy in 20 minutes whereas the other stores were either rude or had a very slow turn around time. Ill be recommending this service and location in the future. Thank you.

Dont let them trick you into spending more money shipping things. Manager said regular delivery shipments are being held for days if not weeks because of covid19. This couldnt be farther from the truth! My package arrived on time standard ground delivery. Shame on you trying to take advantage of people!

Whenever I need to have something photocopied, packed and shipped, or if I need to buy office products such as papers, tape, scissors, staples, etc, I shop at the UPS store in Franklin. Over the last year, I had to clean out my parents house and when I decided to have all the old documents shredded, I brought them all right over to the same location (UPS store in Franklin). The price was so reasonable. Anytime Ive had to have photocopies made, they always offer to do the copying for me. Today, Ken copied all of my documents and even offered to re-staple everything. I would never consider going anywhere else because they are always open, (or so it seems), there is lots of parking, and its very convenient. Thank you to UPS store in Franklin, for making my life so much easier when I need something done fast.

Very courteous personnel. I go there often for printing out paperwork.I am a continuous happy Customer.

Every time I visit this store, it is very positive. Nice people, good service!! If you need help with something, they have it covered! Will always shop here!

I ordered a banner for my daughters birthday. Max was very professional and help me design it They were perfect and affordable. This store really does an excellent job. I will definitely be a repeat customer.

One Sunday morning my printer died. So I went to The UPS Store in Franklin so I could quickly print my resume. Ive been to many print shops and usually the people working there are so unfriendly and want you to just leave. It was nice to be up so early and be welcomed by such nice people and such great service.

I have had multiple projects printed at this ups store. They are very easy to deal with very quick and accommodating. I would highly recommend this company and team for your printing needs.

These guys are great! I needed some extra large prints done from a couple of pictures. Excellent communication and the results were super!Thanks!

An embarrassment for a service. Had an urgent next day letter and paid $80 for it to arrive at 8 am. It got missorted and went to Philadelphia, to arrive at 10:15 the following day - more than a day late. They showed zero urgency to get my package there earlier. It did not get there until 10:15am. They then tell me that to get a refund, the corporation cannot help me as each UPS is a franchise and that individual store must issue the refund. Ridiculous! Their is zero focus on the customer and 100% focus on their internal processes.

Whenever I need to have something photocopied, packed and shipped, or if I need to buy office products such as papers, tape, scissors, staples, etc, I shop at the UPS store in Franklin. Over the last year, I had to clean out my parents house and when I decided to have all the old documents shredded, I brought them all right over to the same location (UPS store in Franklin). The price was so reasonable. Anytime Ive had to have photocopies made, they always offer to do the copying for me. Today, Ken copied all of my documents and even offered to restaple everything. I would never consider going anywhere else because they are always open, (or so it seems), there is lots of parking, and its very convenient. Thank you to UPS store in Franklin, for making my life so much easier when I need something done fast.

Ive used several UPS Store locations in the area for shipping and this one is the friendliest,most helpful,reliable and knowledgeable. The employees are the best! Its a store where they actually remember your face and name. I was helped by Derek today and he knows his stuff!!

The post above must be high. if ur expecting to get in and out of the store dream on. the manager cannot multi task. he likes to go back and forth from computer to computer but actually gets in his own way.I am in line right now at the location typing this. there r 10 customers in line. the place sucks. Ken is a nice guy and needs help but UPS seems pretty cheap as they dont staff anyone but Ken. its insane and the place should be re- organized. Ken says sorry to every customer. UPS needs to get there act together. the post office is faster

Super helpful and always polite! I sometimes dont have my act together when I go in, but they are always patient and friendly. I sell on eBay and Amazon, so Im very happy to have them nearby.

Im not surprised to see the number of 5-star comments about this UPS Store. Every single word of them really is all true. Im a mailbox customer. I had a PO BOX at the post office and had nothing but problems with their hours and customer service. This location is open every day, even on Sunday. As someone who owns a business in the service industry, I know what its like dealing with people and so does this UPS Store they are awesome.

I have used this particular store for many different services, to renew my passport, notary service and making copies, I have had nothing but outstanding service. really like it that they are open Sundays. I frequently recommend this store to my friends,

Very friendly, prompt service. Good follow through on deadlines and providing advice and suggestions.

Most of the time the visit to this store is fast. With friedly service in a clean well organized one stop shop for mailing packages and other office like needs.

Id give zero starts if possible. While trying to return a laptop internationally the owner was argumentative and insistent that he knew his job and I didnt need to worry about the instructions from the company I was shipping to.2 days later my package is returned to me because he put the wrong caution label on - the one he used had been invalid since the start of the year.I return today to have them fix it and no one there has any idea what to do and the owner is on vacation not returning calls.

Very helpful and friendly the best UPS store I have ever been to!!

I ship frequently with them and have rather heavy packages from time to time so it is greatly appreciated when they came out to my car and unload all of them for me. Every time I have used this location, they have always been very friendly, helpful and patient.

I want to like this place for its convenience to my place of work; however, they are the slowest and most over-priced mail solution ever. If you are conducting any USPS (post office) business, other than dropping off a flat pre-stamped envelope, you will be over-charged by appx 150% than if you had just gone to the post office up the street. Additionally, the antiquated methods of this shop owner are absolutely mind-boggling. You bring in an addressed and pre-packed shipment, sealed up and ready to go. You then have to fill out some form, by hand, that literally has all the same information as the package you literally just handed him! He then takes that form you just filled in and enters it into the machine. WHY?! You had my package with that info in front of you all along. Which brings me to the other thorn in my side: if you are in need of behind-the-counter service, you will be here forever. I typically do not even walk in the store if there are more than 2 customers inside. Today I waited more than 10 minutes for 1 person ahead of me. This is the typical formula I see here... for each and every person in front of you, tack on another 15 additional minutes. Oh, and then you get to the counter and get to fill in forms and stuff... so theres another 15. FOREVER! The worst. I will never go to this place again, even though I walk by it every single weekday.

Have used their services on multiple occasions and have always had short or no wait times, and the staff has always been friendly and professional.

This is one of the best delivery experiences I have ever had!

Always easy to get in and out with pre-paid packages. Staff is consistently friendly and helpful.

Not sure why I even try to go to this location since it is constantly lacking employee help and the help that is there is rude and could care less. What kind of service is this that they have one guy working on a Sunday morning during the holiday season and the guy is buried with a line out the door and comes off as frustrated and rude. Hey UPS, how about you hire more people for this location and boost the staff or close the location once and for all??

Terrible service, counter person was slower than slow. Just look at the previous reviews. Never again.

I use this place all the time to pack and ship stuff. Ive never had problems with shipping or packing and Ive even left expensive items here to be packed. They work hard and are trustworthy and professional.

Great staff with wonderful customer service! I drove out of my way just to go to this one because they are friendly!

This store, in my experience, will never let you down.

Convenient and good service. I would recommend.

The customer service in this place reminds one of the DMV. No greeting, warmth, gratitude, and my receipt was thrown on the counter.

I had to ship some large pictures home during my visit to my parents, I used this UPS store in Franklin Ma. The staff was very friendly, helpful and packaged all the breakable items very well. Everything arrived safe and perfect, couldnt ask for anything more.

The last time I used the UPS Store in Franklin I had a very delicate item to send to my sister. It was a quilt that had been made following the death of her daughter Bridget Marie Sanetti in the Station Nightclub Fire in Rhode Island. The quote had been constructed by her students from the Hillside Alternative School in Woonsocket. Her colleagues lovingly stitched the quilt together and had it framed beautifully. It was extremely large and very heavy as well as very fragile. Your company treated my quilt like it was the Hope Diamond. They wrapped it and mailed it and it was received by my sister and absolutely perfect condition. I am forever grateful to the kind, courteous and respectful care that your staff showed me. Thank you so much. Sincerely Regina Sanetti

Chargind for tape and printing labels in 2020. 👎🏻0/10 Go FedEx!

The owner of this store is so annoying and rude. He makes things 10x more complicated than it has to be.

I just relocated my retail store from Bellingham to Franklin and needed a signs and a banner. Not only did Ken and Joe help me design it they were quick in getting the job done... Need a Now Open banner or sign check this UPS Store out

Great service. Always in and out quickly.

Great and friendly help whatever I am trying to do. A lot more to to the service than standard shipping.

Informative, speedy service at this location. Highly recommend this shop.

Excellent service; always pleasant; always knowledgable. Have never had a problem with deliveries that are sent from this particular UPS Store.

It used to be a great place to do business but under the new management, it is horrible. The guy who is there (manager, not sure) is nasty every time I go in there.I am going to drive it to Bellingham in the future. Its just not worth the aggravation!

The owner, Ken, who occasionally works behind the counter is quite rude and has poor customer service. He also tries to charge you the most expensive option even after you requested the cheapest.

The staff here is super efficient, extremely personable and overall its the easiest shipping experience Ive ever had. Love this place, and now they have a new location in Milford Ma !! ......

This store needs to hire more customer friendly people....called 3 times, hung up on twice and 3rd time employee was rude and abrupt with me. Feel free to contact me for details on this, I expect better from UPS.

I had a csection 5 days ago and a new born baby at home and I a have to go in person to pick up my two packages. Despite what the ups email pick up notification was saying, the manager of the store Joe wouldn’t allow to my boyfriend to pick up my packages. When I went to the store he was racist(i am latin) and basically he told me if I continue complaining he will go slower.The ups email was giving me instructions that the manager of the store ignore them. He had no signs of humanity on his soul. This is so upsetting.

This place is a joke the idiot ken is rude and a very bad person to deal with go elsewhere

Very professional, thorough and knowledgeable! Very helpful as well!!

Have been bringing our packages here for the last 10 years. Ken has always been wonderful to us and very helpful!

Always friendly and helpful .no problems with any of packages.ever .

My experiences at this store have been overwhelmingly positive until today and I had also posted a 5 star review. Kiss that goodbye. Today I was met by a cranky, obnoxious and tedious clerk that did nothing but bellyache from the moment I put down my perfectly prepared prepaid return packages to scan, same as Ive done dozens and dozens and dozens of times. It all went wrong for him when his scanner wouldnt light up on the barcode. Blaming me, the customer for the way you put the tape on followed by I cant be responsible for tracking and other whining and complaining mutterings as he was forced to endure the horror of manually inputting the label data. Terrible customer service. Top tip: Never start your customer service interaction by blaming the customer when your equipment isnt functioning as expected. PIA. Never again.

We greatly appreciate your services. Its nice to have an alternative to our other usps services. Friendly staff to. Thank you.

Rude beyond description. Always a line. Manger is the rudest human being ever and should not be in customer service. I wont return.

So I just wanted to bring a package in to ship. But when I got there and saw that they have so much like shredding and printing, who knew. I went back the next day and dropped of over 30lbs of documents to be shredded. The young man named Tim even helped me carry it from my car.

This place is fast, professional, efficient, knowledgeable and so patient !!! I love this store!!!!!

Way over priced not very helpful after they made a mistake to resolve the situation. They told my son $25 to ship the package when he left, they suprize him with a $70.bill. We would have made other arrangements if we knew it cost 70 bucks. Areview of the bill appears to me that he was double dipped on packing service. The owner insists not. All i can say is 70 bucks is outragous and did not include insurance. After numerous calls the owner finally agreed to take 10 bucks off but we had to get back to the store by 6 pm today. This was useless as my son is in class and works today and cant make it back. Ill go to the post office or fed x before Id ever go back here again . If you go here make sure you check your invoice before u leave.

Always friendly, efficient, and helpful!

Always helpful and nice! Great service!

Over the long extended hours being open all day Saturday and Sunday, I visit a couple times a week. Great service from the team here every time!

I needed a place to shred my business files and I found The UPS Store, I had to shred 16 boxes of documents they offered the best price and service. Will use them again.