After researching online, I decided to purchase a Yamaha Arius YDP-184 from Kraft Music. Their website provided the most thorough information. I found out through their site that this particular digital piano came with a three year manufacturers warranty, which makes extended warranty, offered by two other vendors, useless and unnecessary.I chose the rosewood finish which makes my piano almost look black. It is a beautiful piece of equipment and it sounds marvelous.The piano was delivered by FedEx freight to my door in eight days. There were no scratches or damages.I am very happy and satisfied with my purchase.

Ordered the Yamaha P125B digital piano package. The website was extremely easy to use and exceptionally informative. Communication about order status was superb. Kraft emailed me a YouTube video before the products arrived explaining exactly how to assemble the piano stand which would have been a little tricky without the video. All in all, a very good experience. I would definitely call on Kraft again

Ordered a Kawai digital piano and could not be happier with results. Order process was easy, sales advisor was helpful and able to accommodate subsequent changes (I ordered satin black but then wanted to change to satin white after order went in). Shipping info was provided with good follow-up. The piano shipped from WI to NY with no issues.

I bough my Roland RP701W few weeks ago from Kraft music. They were very helpful with the purchase and delivery, very profesional staff. The piano is a piece of art, I can’t get enough words to say, just in love with it! Exquisite sound and features, perfect for a new beginning. Thank you!From Miami Springs, Fl.

Recently made my first purchase from Kraft Music and it couldnt have been any better.I ordered the guitar online over the phone with the sales department and then left my house to pick it up from will call. The guitar was ready for me when I arrived.I found my salesman to be knowledgeable and professional.Ill buy from them again.

I recently purchased a bass guitar from Kraft Music. I read their reviews and talked to a knowledgeable and helpful salesperson, Nathan. I felt comfortable and proceeded with the purchase. There was a shipping delay, at no fault of Kraft’s. Briggs reached out to me and assured me I would be taken care of regardless of the shipping issue. The bass eventually arrived just as described. I would highly recommend Kraft Music and hope to do business with them again. They are very professional and reliable.

I ordered a Casio Keyboard package from them, and it shipped the next day! I ordered it late Tuesday, and I recieved it Friday! They were super helpful along the way, and I definitely recommend their service!!

Great store. Good pricing and communication. Very helpful.

I love the Mini piano I got. They best Amazon pricing with free shipping. Helpful online chat service.

Outstanding service, friendly staff, family business, we love our Fender guitars and Yamaha piano.

I was searching the internet for a Roland piano and found Kraft Music offering a great package deal on the Roland piano I was researching. I was fortunate to speak with David Hall, Senior Sales advisor (who obviously enjoys his work and values his customers) when I called with questions. David was very professional and knowledgable, answered all my questions and offered to help with any future questions or issues. I was especially appreciative of his offer to upgrade my headphones or the piano bench, an offer made without my asking. My order arrived on time with everything included; Im happy to support and highly recommend Kraft Music.

Absolutely pleased with the service Kraft music provided me! Especially with customer service specialist Briggs!I had a pre order reserved for the new Korg Nautilus (88), and the team kept me updated throughout the whole process 👌🏽all the way from arrival to the store and delivery to me.11/10 would highly recommend!

I, am very upset with my order. I was supposed to receive my order on September 9th. as I type this review I still have not received my order yet. My order, is in Perrysburg, Ohio. I have tracked my order most of the day. I have not received any updated as to when I will receive my order. I have called Fedex twice. and I was told that the tracking number I gave them is incorrect. How, can that be. I had, this very same experience a few years back when I ordered a yamaha from another site. The keyboard was in Perrysburg, Ohio. I find this very weird. I will consider changing my review once this matter is taken care. I was told by Kraft music I would receive my order in 3 days. so, whats the hold up? this, is not exceptable at all. you, say on your website I will receive my order in 3 days..

Wow, great service!Shopping for a $3800 stage piano, 17 years later. Kraft came up on Google, had it in stock across the country. Called and spoke with Ben. He was very straightforward, explained a logical reason behind their use of freight shippers for such. Called back and placed the order directly with him and everything turned out super well - including the box was walked in by two folks, and in a condition like I’d get picking it up in a store. Exactly my wish for such a purchase — I’m so appreciative of their straightforwardness and delivering such a great service! Thank you, KM. My piano is uber dear to me!

Was very happy with the help I received from Sales Associate Jake Blake at Kraft Music. He was instrumental (see what I did there) in helping me get the guitar that was right for me. Kudos to Jake and everyone at Kraft. Ive had my new Taylor 324ce Builders Edition for several days now and Im still in awe of it. Simply amazing beyond words.

I would highly recommend Kraft Music to anyone looking for quality instruments. They keep you in the loop from purchase to shipping to delivery. Thank you, Jake, and everyone at Kraft Music.

I ordered a piano on the website. The order and delivery were completed in less than a week. The quality is on top. Thank you so much Kraft Music!

I shopped and purchased a yamaha keyboard p-45 along with the bundle which included a seat, stand and pedal for my son from Kraft Music at the recommendation of our music instructor. I shopped around first and found some cheaper but did not have all the features that I needed. I am so glad I went with Kraft. They were responsive and seems concerned with the customers satisfaction. I received the order on time and everything is perfect. The keyboard is exactly what my son needed. Sounds great and the keyboard has weighted keys which is helpful when switching back and forth from piano. I am extremely happy and satisfied with the items. Very well made. The directions for assembly of the stand were not that great but the you tube videos made assembly a snap.Thankyou Kraft,Kenny

I ordered the Roland FP-30 online and the customer service from Kraft was amazing! I received emails and phone calls from representatives from the store updating me on the ordering and shipping process along the way (it was originally back-ordered). Once it was in stock, the shipping to CO was very quick. I was nervous about making this purchase online, but the people at Kraft made it worry free.

I took a chance with Kraft Music to purchase a Yamaha keyboard, and I couldnt be happier. The price was great, and the delivery was fast. I will definitely be using them again in the future.

Jake the saws rep was extremely nice and very knowledgeable. He was even able to include a complimentary headphone set with the purchase.

BEST CUSTOMER SERVICE HANDS DOWN!I purchased the Alesis Striker Pro Se w/ a TAMA iron cobra 200 from here in early 2021. A month after playing a bearing in the connector rod on the double bass pedal broke. I contacted Kraft music to see if I could get the part replaced and the compassion and the desire they had toward making sure I was a satisfied customer is night and day compared to anywhere else. From when I first email/called them to when the replacement part arrived at my door, they made it super easy to get to the replacement part ordered, they gave constant updates on the progress of the replacement part, and their attitude the whole time was *chefs kiss*Guitar center eat your heart out...I’m a forever customer @ KM

I bought the Yamaha p125 keyboard and I could not be happier. I was looking for something that I could practice at night on without it being loud and it is better than I even imagined.The bench that it came with is very professional and super comfortable. The headphones sound like you’re in a room with a piano, when I first put the headphones on I had to check to make sure they were in because it sounded so good. The pedals work amazing and the keys feel like a real piano.I have been practicing Chopin, Bach, Debussy, Rachmaninov, and Albeniz so far and this keyboard blew my expectations.

I had a wonderful experience with Kraft Music, and am so glad I chose them for my purchase! After doing a lot of research, I decided on purchasing the Yamaha P-125 bundle through Kraft Music. It was so convenient to make one purchase that included everything I needed (piano stand, bench, sustain pedal, etc). They reached out to me personally to ensure that I received everything, and to let me know they were available if I needed help with setup. They were even kind enough to give me a recommendation for sheet music. The tracking of my order was super helpful as well. I will definitely be using Kraft Music in the future and 100% recommend!

Whether researching or providing customer support I felt my best interests were being valued.

Consultative sales is the enlightened approach to selling through which the salesperson acquires credibility by serving as an advisor who is more interested in helping the consumer reach the best decision, as opposed to trying to push someone into buying something asap, regardless of whether it would be a good decision for that person at the time.A lot of people talk about the consultative approach. Adam Berzowski, Senior Sales Advisor at Kraft Music, is one of the rare individuals who actually practices it.Adam was immensely helpful when I contacted Kraft via its website. He answered numerous questions, honestly and patiently. He provided me with good information and answers I wasnt able to get elsewhere, on my own. He never tried to push me into making the purchase for my package before I was ready.When I was ready to buy, a week or two after my first conversation with Adam (this was in 2017), there was no doubt in my mind as to where I would go for my purchase.From the demonstration video I saw, Adam is a talented musician, who would probably make an excellent music teacher, if he is not already actually doing that. But he could also give master classes in consultative sales/selling. Everyone would surely benefit if he did. Thank you, Adam, for making the entire purchase process so pleasant and productive!

I purchased a Roland FP-30 from Kraft Music recently for a birthday gift. The key touches are very closed to real piano, and sounds are good too. The SERVICE from Kraft Music was very good! When I had questions, they through Chat, answered all my questions. Recommendable!

Absolute Great Customer Service. I will order more from Kraft Music! World Class Service and Products!

My experience with Kraft Music has been excellent. After extensive online study I knew that I wanted a Yamaha P-125 for my wife. I found Kraft’s web site and they had one in stock. I was pleased to see they already had a bundle put together with all the add-ons and accessories I wanted. I ordered the bundle Monday morning, 7/20. I went with Kraft’s free ground shipping expecting at least a week for delivery. To my surprise all pieces arrived Wednesday morning, 7/22. All ordered items arrived in perfect condition. I also received an e-mail from David Hall of Kraft Music offering support for getting things setup, explaining what I was to do if something did not work or if I was dissatisfied for an reason. Included in the email were three coupon codes for savings on future purchases. I am most pleased with Kraft Music. They will be my go-to source for all my future musical needs.

Unfortunately, my purchase was back orders several months but their customer service more than made up for it! They kept me in the loop with consistent emails and when things needed further explanation, they called me. Highly recommend buying from this company.

Wonderful company. Great shipping speed and Jake was awesome.

Great customer service great pricing. Got a great deal.

These guys are top notch in customer service. They know and care about what they are selling!

Great customer service. Extremely helpful in answering all my questions and getting me setup with the best option for me. Quick shipping. Good prices.

Even with no star I purchased digital piano not even real one and have to return it they charged me usd 310 usd, this is insane!! so awfull customer service. It says shipping free do not believe them!

Kraft is hands down my favorite music shop to deal with. I found them two years ago while shopping for a new keyboard and they have gotten every order since. Ben is a massive help selecting new gear and offering insight. Their return policy is the best in the business. I cant say enough good things about this company.

Ordered a Roland V-Drum kit and a Roland Drum amp. Wasnt supposed to be in until the end of October. Michael worked his magic and my new kit shipped today 9/18/20! Thanks for going above and beyond! You guys are great!

Partner loves his new Korg C1 and free Kraft t-shirt. Delivery was on time. Thank you, Kraft Music.

Im not surprised that Kraft Music has such a high rating. Although I was not able to ultimately get the very specific product I was looking for, due to COVID-19 supply chain issues, Jake was extremely helpful in providing alternatives, insights, etc. He was incredibly responsive to my emails and even called me directly to help me sort my way through various options. Very rarely do you this kind of attention and customer service. I highly recommend Kraft Music and will definitely consider purchasing from them in the future.

They actually had what I was looking for in stock when others didnt. Only reason I give them 4 and not 5 is cause I was shorted a major component I need. Left a contact on the site on a Sunday. Will see how fast they resolve this problem.

Super good customer experience and service from them, special shout out to Scott Collins who after several of weeks of getting my gear is still helping me out figuring all this out!Highly recommend!!

Great website, top-tier support, CLP-745 ordered and received quickly and in outstanding condition. Highly recommend.

Received delivery of piano within a week of order. that seemed impossible in this strained covid environment.

I was compelled to purchase from Kraft as they appeared to have the kit I wanted in stock and engendered trust through their long history and community support (I have learned of VEX and other add-ons thanks to their forums). Another strong reason, especially from an eDrums perspective, was the bundles concept on offer, you have to buy all the hardware for eDrums, and that made it much easier!The reason Ill return to Kraft for any future purchases is down to Senior Sales Advisor Adam Berzowski. He made the purchase process easy, efficient and fun; he obviously has vast knowledge and experience of the music industry. I felt completely confident that everything I was ordering was being handled, even a ridiculous request for overnight so close to Christmas. He also suggested and swiftly handled a call to your financier for a credit line increase, which was a great help to my cashflow.My kit arrived on time and all is in perfect order, all the upgrades I selected, and Im really a satisfied customer..Thanks Kraft Music and Adam!

I ordered a Yamaha P125 and it actually arrived at my home in Ca a day earlier that expected! The tracking system for delivery is excellent, and I wish all shippers made it so easy to understand! No damage, and VERY happy! Thank Kraft!

I had recently complained about the Order I placed on Aug 14th. The Coviid 19 has been frustrating receiving merchandise. I was angry and rated a 1 star. I do realize its out of their hands. Everyone I have spoken to have been super friendly. Tori has been great .

Very helpful. Answered the questions I had and knows his products!

Bought a yamaha p125 bundle, but I received a defective unit, the key E6 is stuck. Customer service was great, they help me return and send me a new one, even though the whole process took around 2 weeks. Price is good comparing to Amazon. Will buy something here again.

This company is great. Ordered a drum kit through them. Product was shipped that day. Friendly, great service. Highly recommend them.

Quick shipping and awesome customer service. Thanks Bob!

There was an issue with the order I placed online and Bill from Kraft Music was extremely kind and helpful in assisting me with this issue in a prompt manner! He even walked me through extra information about my delivery that I did not expect to get. Cant wait to get my Kawai CN39 and am very thankful for the great service. :)

David from Kraft Music was great! I thought the headphones I ordered were broken. I messaged them and David responded quickly and sent me a nicer pair even than the ones I had ordered. I then realized the headphones were functioning well and offered to send back the new ones. They told me to keep them. What a great crew. Thanks David from Kraft Music!Excellent service! Highly recommend them!

I ordered a Behringer TD-3 (Yellow Edition) a few days ago from the main website and after I had ordered all looked to be good. However, I had ordered 2 units by accident and had to call in to have the second order canceled and they told me that the TD-3 Yellow was backlogged until the end of April. It is now April 5th. I wish there would have been some sort of notification about the backlog, I would have went to Sweet Water instead and just ordered the cables I need separately (as opposed to Kraft Music who put together a thoughtful bundle). I play keyboards and want this machine as quickly as possible to complement by existing Roland JD-Xi and Yamaha P-125 digital piano.

Had wonderful customer service.

I ordered a keyboard online and was having it shipped to a neighbors house so that my kids would not see it until Christmas. I put the alternate shipping address in my order and went about my day. I got an email promptly asking me to call them regarding my order. To my surprise, they were validating that I actually meant to send it to my neighbor and that it was not someone attempting to use my identity to get the merchandise shipped to them. That extra effort of double checking is one of the things that makes this company great. keep it up!

I figured now was a good time to get back into playing piano. I did some research but really wanted to be able to talk to someone about the two choices I was wavering between - but who is available during this covid pandemic? I was also looking at bundles for my digital piano purchase when I saw kraft music. The bundle they had looked too good to be true, cheaper than all the bigger chain websites I had been looking at!! Not only that, this morning I called because the website indicated I could - and I talked to David who helped solidify my choice and helped me order right away! Not only that, I noticed a small error and so used the chat option and Tory responded to me right away and addressed my issue. I am still blown away by the level of customer service and availability I never expected, especially during this time. I have no doubt that when my actual shipment arrives, I’ll be just as pleased with the product as I am with this company. I’m looking forward to coming back here for my future purchases!

Many thanks to Siri at Kraft Music for her great customer service, recommendations, feedback, and answering my several questions (love that live chat feature!). She helped to get me a great bundle deal on a refurbished Yamaha keyboard (works just like new!). And when there was an issue with a tear in the keyboard bench, she quickly shipped me a new one w/o me having to send the damaged one back.Great prices, bundle options, demo videos, customer service/support, plus free shipping! Highly recommended.

GREAT EXPERIENCE! I don’t often write a review, but I felt it was important to share my experience dealing with Kraft Music. I was buying a guitar for my son to learn, and I had done a lot of research and found the best deals for what I needed on the Kraft Music website. I was nervous, as it was an investment for someone like me, and I am not a musician myself. Shortly after placing my order, I received a friendly phone call to confirm my order and let me know it would ship that day. I promptly got my shipping confirmation, and before the delivery I received an email from Scott Collins with the company letting me know that if I had any questions and concerns, not hesitate to contact them. The delivery came as expected, and the quality of the packaging and equipment was wonderful. I had bought a guitar bundle, and the other equipment they included was all of a good quality. In this day and age it is often difficult to find quality business interactions, and rarely, if ever, do you feel a personalized and professional experience with on line buying. I try to buy locally, but I also cannot afford to spend more than I need to, and this transaction made me feel like I went down to a local store. The experience was friendly, personal, and professional. Do not buy your music supplies from Amazon when you can buy things at a better price from experienced, professional people like those at Kraft Music. I will definitely go there for all of my online musical needs.Thanks again to Scott Collins and the others at Kraft Music.Sincerely,Maggie Barr

Got my Leslie Ls2012 keyboard amp from Kraft. Ben and Scott helped me over the phone to set up my order so that I could drop by to pick it up that same day. They both were very kind and knowledgeable, so thank you very much to them! Outstanding experience, overall. Would highly reccomend.

I just purchased the Roland TD-17KVX Drum Essentials Bundle and Im absolutely satisfied! The Kraft team was so easy to work with and not to mention they offered the best deal you can find ANYWHERE!!! (Seriously, go do some research and youll find this true). David Hall is a Senior Sales Adviser that I had the pleasure of working with and he was just fantastic. Great customer service, great deals and amazing quality! Feel at ease when making a purchase from this great company.

Edit: The next day Kraft gave me a call and apologized profusely and genuinely about the issues I had. After acknowledging my frustrations they offered me a fantastic deal on a new DSI Rev2 that would take a couple of weeks to ship. Although this company made a mistake they went the extra mile to correct their mistakes, which is something you dont see everyday. Everyone is human, and this really shows how important customer satisfaction is to Kraft Music. With how competitive the current music tech market is, THIS is how you retain customers. Ill definitely think of Kraft Music for my next big box purchase knowing Ill be in good hands.Previous post: Went to purchase an item they had advertised, and talked with a sales representative. We agreed upon a price and the next day I emailed them asking to make the purchase. They agreed to sell the item and said they would wait for a call. I called them and only after giving them all of my credit card information, having the card decline because of a purchase over 1000, and calling my bank to clear the purchase, were they able to finally communicate that the item was sold the previous day. Very unprofessional, and will not be doing business with Kraft in the future.

I ordered a digital piano for Christmas & spoke to Ben Hohenstein. Ben made the entire transaction quick & easy and he was so knowledgeable about their music bundles & he was able to make substitutions for the products that I wanted. Its a great option to be able to build your own bundle. Everything arrived in perfect condition but after looking at further digital piano options, I wanted to exchange my purchase. When I called back, I was immediately impressed that they reconnected me with Ben because he was the original salesperson that I spoke to. That right there makes things so much easier for the customer & I really appreciate not being passed from one customer service/salesperson to the next. Ben, once again was fantastic and he really made the entire exchange process go as smooth as possible. If youre in the market for an instrument & reluctant to buy online, I wouldnt hesitate at all. All of my questions were answered & everything arrived in perfect condition and you couldnt beat their bundled prices. Ask for Ben, hes a great asset to Kraft Music!

I purchased a Casio Celviano AP-270 from Kraft Music back in July. Adam Berzowski helped me select this piano. He was very knowledgeable and very friendly. I received my piano quickly and it is perfect. It doesnt take up a lot of room, but has a very pure piano sound. The customer service is excellent and the prices are great too!

I purchased a Roland TD 17kvx from Kraft (Jake). They customized the bundle to meet my needs. Promptly received my kit as described. I followed up for additional support to questions. They (Ben and Dave) took their time with me and helped me 100%. Service after the sale has been superb. This is the company you can trust and feel good about doing business with. And you wont find a better deal. Who doesnt love a good deal! Hope this helps. Poncho

Went to Kraft locally, not realizing they were online only (as google seems to think they have a showroom). Despite this the staff was super polite and offered to assist as best they could with the warehouse staff out for the weekend. While i didnt get what i was after today i would do business with them again.

David at Kraft Music is a great sales rep. He is courteous, helpful, and very knowledgeable of the products. The shipping speed is outstanding. I am very happy with my purchase.

How about updating google to say closed vs showing your open when you’re not. It shows under hours of operation that you’re open despite you little memo.

Deceptive online eBay store (they sell through their site and on ebay). When checking out they imply they ship to Alaska free by taking your money and sending a confirmation. It also says free shipping next to the Alaska address on the ebay site. (In the small print on the site Kraft CS explained they do not ship to AK, other eBay stores do not process your order or take your money if this is the case, Kraft music did take and refund the money once it was too late) Then the next day they canceled because they said AK addresses are a no go. This normally wouldnt be an issue except there was a sale price at a different store and now the sale is over, and now Ill be paying $200 more due to the deceptive eBay site. I hope Kraft is able to update their eBay site so that this isnt a problem for future customers. Im sure they sell fine instruments here. Current customer service has not been helpful. Ill update if anything changes.

I have purchased a Yamaha CP-4 Stage Piano, speakers, equipment, and cables and supplies from Kraft music over the past three years. Their bundles are awesome! Their knowledge of the instruments and equipment they sell is outstanding and my questions prior to purchasing were answered thoroughly and professionally. Anytime Im looking for musical items I log onto Kraft Music website first. Today I purchased an audio interface. I think they are a superb music store.

My son wanted a microphone for his computer for recording himself singing. I stumbled upon Kraft Musics website and started shopping. I found the microphone I wanted however I couldnt find where it mentioned if the microphone connected to a computer or not. I sent a message through the contact tab on the bottom and asked what I thought was a very stupid question.. does this item connect to a computer and explained briefly that my son wanted a microphone to record his music. Within no time I got a reply from Ben with Kraft Music. Ben went FAR above and beyond answering my question. He never made me feel like my question was a stupid one and he even included a diagram to help me understand what I was actually trying to figure out. He also sent me a link to the product that would fit exactly what my son would need and be THRILLED to have! I bought it the moment I emailed him back thanking him for his above and beyond help!WISH MORE PLACES HAD CUSTOMER SERVICE LIKE KRAFT MUSIC!!! Thank you Ben!!!!!

I ordered an Alesis drum set from Kraft Music earlier this this year. Firstly, I got the best price for it versus anywhere else. I had the pleasure of dealing with Ben Hohenstein. He’s a Sales Advisor. Honestly, I have never received better customer service in my life. Every question I had, he had a thorough answer. I felt very comfortable ordering form them. Even months later, when I had an issue with one of the cables, he responded right away with various solutions on how to fix it and wanted me to get back to him with the process. I was able to fix the problem right away. I’m very appreciative of the service. I’m confident that they care about their customers and brand.

My digital piano purchase was effortless and David Hall was very kind and helpful with the process. He made sure to mention that I could give him a call with any questions, not just about fulfilling the order, but if I needed help with the piano or anything else. Amazing service, very welcoming, highly recommend both Kraft and David!

Fantastic customer service! Speedy delivery!Everything was just perfect. The guitar sounds and looks beautiful. Everything that was supposed to come in the bundle, did. My dad, bought the Yamaha FG700S Acoustic Guitar for my daughter as a birthday gift. She almost passed out!!! Thank you very much Scott and Kraft Music!

I bought a Piano Yamaha DGX- 660, and it was delivered so fast.My son is extremely happy now.Scott Collins thanks so much for you help and patience, we appreciate it.You really made us feel like a VIP customer.If everybody worked like you, it would be a beautiful world.

I cant say enough about the outstanding customer service. Jake is the man and made the whole experience seamless and easy. I am a customer for life.

I had the best experience with Kraft Music. People are always so quick to leave bad remarks, but often forget to leave good experiences. Our package was sold out when we ordered it, however Scott Collins kept the communication line open. I would email him and I would receive an email right back. The keyboard came with a manuel not in English and Scott sent me a link for one in English and also ordered me one in the mail. I had it in days. I highly recommend Kraft Music for any one of your music needs.

Consummate professionals! I worked with these guys, specifically Adam B. (no better sales advisor on the planet!), on an out-of-state internet purchase, and every aspect of the sale, from selection, purchase, shipping (lightning fast!) to post-delivery support was handled so thoroughly and professionally. great prices and great selection!

Very nice place, and good place to go.

We purchased a Yamaha P-115 digital piano as a gift for my son. Their knowledge of the instruments and equipment they sell is excellent and my questions prior to purchasing were answered thoroughly and professionally. Thanks to Mr. Michel Jones for your help in the process. My son and us are so happy!!

Great price if you want to order a bundle. Top customer service - actually the best customer service Ive ever had in many years. Fast shipping. Definitely go to Kraft Music if you want to buy music instruments.

I have made several purchases from Kraft music over the past year and have also had several interactions with them asking for suggestions. I couldnt be happier with the excellent customer service received. I highly recommend Kraft music and plan on purchasing from them in the future.

Very helpful and polite staff. Prices were great and they got the order out the door the same day. What more can you ask for? ;)

Unbelievably helpful staff. Multiple great experiences with Kraft.

Ordering online is great, but doesnt always go as planned. We ordered a digital piano package and UPS totally goofed up the delivery. After beings weeks late I finally had to go to UPS twice to get my piano, then when I got it, it was defective. Ben Hohenstein was the Kraft Music expediter assigned to my case and he was very helpful and kind. He sent us a replacement and now all is well. Thanks, Ben!

Ordered cymbal upgrade for my e-drum kit. It arrived complete and undamaged. When I called customer service, concerning the included cable, they promptly resolved the problem over the phone. A job well done. Thank you Nathan.

I was upgrading my Roland V-drums electronic drum set and didnt know which one to buy. Will talk to me for a long time and help me compare all the different models to figure out exactly what I needed. Turns out I didnt need to buy the the most expensive model which I thought I originally did. And they sent me a package deal, which was such an amazing deal. I couldnt believe it!

Has a great experience at Kraft Music!! From chatting with them to picking up my order. Will definitely be purchasing any other equipment we need from them in the future!

ABSOLUTELY GREAT SERVICE!!!! Jake was my rep, and he did an OUTSTANDING job!!! I placed my order Friday morning, and by me living in Chicago, my order came in less than 24 hours Saturday morning!!! WOW!!!! Use Kraft Music above everyone else! I will from now on!!!

Kraft has the best customer service of any music retailer period.

I was planning on ordering just a guitar, and had been searching a number of companies to try to find the best site. Kraft Musics bundle was by far the best deal I found, including everything from extra strings to a guitar stand for the same price I saw other sites selling the guitar alone.In fact, I was so caught off guard, I admit I researched the company a bit just to make sure it wasnt too good to be true. Fortunately, I found countless excellent reviews of Kraft Music, and after my own purchasing experience, Im glad to say that I can count myself as one of those many happy customers. Shipping was quick, and there were no issues with my order.I was also impressed with Kraft Musics customer service. Emails were responded to quickly, and they even sent me a follow-up email a few weeks after my order just to see if everything was working well.

We received a Yamaha YDP-181 that had been damaged in shipping. Immediately upon hearing of the problem, Bob Rouse shipped out a replacement and had the first one picked up. The piano is absolutely beautiful and weve already had two people who usually play grand pianos tell us that they love the feel and the sound of the Yamaha. Thanks so much Kraft Music.

Purchased a set of Roland TD-1KV electric drums from Kraft. Their delivery was ridiculously fast with their free shipping option - 2 business days. Very happy with the drums, and my experience ordering through their website for the first time! Will be shopping from here again.

I ordered a Yamaha P115 keyboard combo package online. It came in exactly as described. The included keyboard stand was not adjustable to a comfortable height for my preference. I responded to their standard customer satisfaction email by asking for any suggestions on possible solutions. Within 24 hours I received an email that Adam B. was going to send a replacement stand that would solve the problem. Now thats CUSTOMER SERVICE.

Im a truck driver that wanted to relax playing a guitar. Look at Kraft Music web sit and was very please with what i saw. So I called and got a hold of Jake Blake. and what a so very helpful person he was to work with and chat with. I chose the guitar i wanted. An Yamaha FS830. order it and within 2 days it was at the house. took it out of the box, tune it up and it player great. I am very please with it, and looking for many hours of enjoyment. I would highly encourage anyone looking for a great place to deal with check out Kraft Music.

Purchased an acoustic guitar for my youngest son. He loves it and practices with it almost daily. It arrived very quickly and packed well. You were very quick to email and ask if everything went fine and ask if we needed anything. In a world of internet shopping, that is a rarity. Thank you for your quick and courteous service, I would not hesitate to order from you again and would recommend your service to others.

Without a doubt, probably the best customer service experience Ive ever had - and Im old, so thats saying something. Adam B. helped us customize a Nord Grand bundle that fit our wants and needs in this system. He gave expert advice on which pieces could be swapped for other compatible, performant choices. He double checked to make sure ALL the required cabling would be included to ensure that no surprises occurred during un-boxing and setup. When the stand for the keyboard showed back-ordered for several weeks, he threw in an economical stand at no charge so the rest of the system could ship in the meantime. He also worked a great deal on shipping the whole thing to Hawaii, and when the shipper (not Kraft) had a couple of hiccups, Adam and Kraft quickly stepped-up, owned the issues and made sure there was the least impact and inconvenience to the customer. Prices were competitive-plus, but with that high level of service? No comparison - theyre in a different league, and theyve got my future business.

Friendly and knowledgeable staff. Fast shipping! Love the option to bundle items. Will use kraft music again.

I have bought a keyboard synthesizer and a Roland Kc the 600 amp...... Customer service down to shipment its all good great ..... place .. to order from very HAPPY

I just purchased an Alesis Strike electronic drum kit in their Black Friday sale. The kit was lost in transit and the representative who helped me throughout, Ben Hohenstein, was by far the best customer assistance person Ive ever had the pleasure of talking to. Krafts bundles are fantastic and their customer assistance is even better. I will absolutely be going back to them for any other instruments I may need.

Wow! Talk about customer service! I was in the process of ordering my first-ever recording equipment and came across the Kraft Music web site. I emailed them with a question about one of their product offerings, and within a minute I received a phone call from Ben Hohenstein. He discussed product availability, ship dates and such, and then processed my order for me. He followed up with an email outlining several web sites that were of great help in getting everything set up. He also offered to answer any questions I might encounter during the installation. The equipment shipped when he said it would and arrived when he said it would. I couldnt be more pleased with Kraft Music and with Ben!