Sherry at Miller Piano Specialists provided outstanding support. Her professionalism and instrument knowledge are unmatched anywhere in the piano sales business. After-sale customer support is superb too. I am delighted to highly recommend Miller Piano Specialists!

This is the place to get your piano. Sherry is an expert and hooked me up with a beautiful Yamaha professional upright. Plays like a dream and sounds even better. They have a great selection of all pianos from beginner level to the best of the professional model grands. Cant wait to upgrade here in a year or 5 and get a C7. Great people great pianos. Its a no brainer. Come get hooked up.

We had a great experience shopping for a used upright piano with Sherry. I was impressed with the number of options they had available in our price range. She had a decent amount of information on each piano (how many owners, maintenance, etc.) which was helpful to know.

I purchased a new Pearl River Upright Piano from Miller Piano Specialists over the phone with the help of Dave Martin. Dave was very knowledgeable and a huge help in assisting me in choosing the right piano for my needs. He was very helpful and friendly. He understood why we didn’t want to travel to Franklin from Kentucky to try out the pianos (COVID) so he sent pictures and played the pianos for me. When the piano was delivered it was exactly what I wanted. A wonderful piano with great sound and perfect for my needs. I highly recommend Miller Piano Specialists and Dave Martin.

They spend the time with you to try and help resolve your issues. I needed a control box for my Disklavier piano and although they didn’t have it (the unit for my piano) they helped me in my search. I spent thirty minutes with Sherry who was extremely helpful and polite. I wish most people were as helpful as she was. In this day where personal service is usually a recorded message, Sherry gets high marks for being helpful. Thanks. Scott

Sherry was very nice and informative. Also plays very well. She printed off some music apps for me to check out..glad I stopped by..

Staff went out of their way to be courteous and helpful. Very knowledgeable about product. Gave me all the time I needed to make my decision. Special thanks to Sherry Smith our salesperson who went above and beyond to make sure we were happy with purchase.

Sherry was incredible! Buying your first piano can be intimidating but Sherry made the process so comfortable and fun. I’m excited to have my own piano in my home for years to come. I’ll only buy my pianos from Miller Piano Specialists from now on.

Sherry S. in the Franklin, TN store worked with me on the purchase of a new piano. Her understanding of my needs, my budget, and the current shopping environment made the overall experience most satisfactory. She was exceedingly responsive to my inquiries, offered purchase options, and went the extra mile to make certain I could have the best possible virtual shopping experience. She not only played the piano to make sure it had the proper touch, but made a video of her playing it so that I could see and hear the instrument prior to purchase. I am most pleased. Thank you, Sherry!

Our church was in the market for a new grand piano. I was referred to Sherry Smith at Miller pianos. She responded promptly to my message and we spoke several times by phone. Sherry put in a lot of time explaining different pianos and what would be best for our needs. It was a great experience that led to a comfortable purchase decision. I highly recommend Sherry and Miller pianos for all you piano needs.

Dave at Miller pianos was so helpful and knowledgeable when I walked in with my son to buy a digital piano. He was also very patient with my son, who had many questions and wanted to touch everything. He and the other staff member got the piano into the back of my car and were just so friendly and cheerful. It was a great experience and we are so happy with our purchase.

Miller piano specialists were absolutely wonderful in assisting me with giving up my piano 😢. It was a sad day for me but Miller specialists held my hand every step of the way. Unfortunately I was moving and unable to take my piano and hated to give her up... but Sherry and Sylvia took the best care in transitioning her to the next owner. I will miss her but I am so thankful to have a friend like Miller to get me through it. I will play again and look forward to Miller Piano to help me find the best instrument for my new location. Thank you Miller Piano ( Sherry and Sylvia)!

I called to inquire about in-stock classical music. The representative advised me to search on the website, 8note.com, to preview the first page, purchase and print. Extremely helpful! We had a nice conversation and I was smiling when we said goodbye.

I was disappointed to hear that they had stopped carrying Mason and Hamlin pianos. They carry Pearl River and Yamaha (which I think are part of the same company) part of which is based in the United States, and the other part being based in China. It seems to me that pianos and many players are either all-in on the technology either in part or full, but personally I still believe in the 100% natural sound from a great legacy piano. The person who spoke to me was very friendly and knowledgeable at Miller.

Very happy with the positive service received from this site. Grabbed the problem promptly and offered a solution. Would use them again.

Sherry Carlisle Smith and the crew at Miller Piano are the greatest team you will ever encounter. The piano knowledge, the talent, the business acumen and the personal touch is unequalled anywhere in this business! Love you guys. Jozef

Youd think itd be difficult to buy a piano during a pandemic, but Sherry and the folks at Miller Piano Specialists made it super easy. Sherry walked me through the purchase over the phone/text and arranged the delivery for a couple weeks later. The piano arrived this week and its absolutely perfect, as were the movers that Miller contracted. Couldnt be happier with my experience or new piano, thanks yall!

So thrilled with my Yamaha P515! Sherry is amazing and was so extremely helpful going above and beyond! I highly recommend if you are in the market for a piano or keyboard that you go see Sherry at Miller Piano.

I purchased a pre-owned Yamaha C2 5’8” with Disklavier on consignment at Miller Piano recently. When first arriving at the store, I soon noticed how genuinely friendly and laid back Sherry and Dave were. No high pressure tactics at all, which I’m a little allergic to. Then as I began looking beyond my original plans (thank you Sherry), I noticed this beautiful work of art that seemed too far beyond my intended budget. But low and behold, after a good bit of back and forth with the previous owner, Dave worked a small miracle and managed to negotiate the sale. He really went to bat for me.Then the piano electronics were slightly damaged during shipping. Without hesitation, Dave drove out to my home to try and get it working himself. He soon sent over a technician who got it fixed, no charge. Sherry was also very helpful all along, especially in getting me familiar with the software. She’s always been there when I had questions about getting everything set up.I hardly ever write reviews about anything. But I felt these two exceptional people deserved some high praise, as does Mr. Miller for knowing the kind of associates who really make a difference both before and after the sale. Pianos are much more than furniture or simple instruments to people who own and enjoy them. They are more like family members. And it’s great to find them in a store that feels more like family with a personal touch than a place that only exists to make money. As we all know, there are a lot of ways to run a business and make a profit in this world. It’s refreshing and rewarding to find a place that demonstrates how it should be done.

Miller Piano Specialists is the fun place to be. Are you are looking to buy a piano, new or previously owned? The selection is second to none and pianos move in and out daily. Are you interested in lessons? You can find classes at Miller Piano Specialists for students of all ages, skill level, or style. You know you want to enjoy one of the the regular, free of charge, monthly musical artist showcases. World class musicians up close and petspers. And, you never know who youre going to meet at Miller Piano Specialists, as artists enjoy stopping in to practice, chat, and play the pianos, especially the Yamaha 9 concert grand piano when its taking a rest from being on stage. Whether you talk to Ross or Sylvia Miller, owners, Sherry Carlisle Smith, General Manager, or Dave Martin and Dakota Smith, all are Miller Piano Specialists. The entire team loves what they do, and it shows. Stop in your next visit to the Cool Springs area and say hi!

Customer service was fantastic. Not only was my question answered but was also given opportunities and will definitely check out the Facebook page. I don’t even live in Tennessee but was treated like a regular customer. Thank you!

I bought a baby grand piano from Miller Piano and it could not have been a better experience. I worked with Khaymen and he was great! He was very friendly and knowledgeable and just made the whole process a breeze. If you are in the market for a piano, I highly recommend you start with Miller first.

Perfect service. Happy to answer any questions and sit down and play alongside you. Treated with upmost respect. My next piano purchase will be from here as well, they’ve gained a lifelong customer.

Incredible customer service - I worked with Sherry and she went “over and above” to get me exactly what I need. I would highly recommend Miller Piano in Franklin.

Sherry was quick to respond to me and knowledgeable about what to look for in a used piano as a beginner.

Go see Silvia she is the sweetest lady

Great pianos! Great staff! Very helpful and friendly. I am a serious player and they know this. However, they also treat all of their customers with a lot of respect and work VERY hard to find you the piano that you want that fits your needs. The owner is very nice as well! Fun guy to talk with and very knowledgable. He appreciates your business. They are leading the way for the next generation of pianists with amazing instruments and a friendly environment.

I really enjoy visiting Miller Piano anytime I’m in the Nashville area! In addition to being music specialists, they always have extended learning experiences. Sherry is a top-notch personality and always available to share new products and events!

The staff was incredibly friendly and knowledgeable. Highly recommended!

Just got off the phone with Sherry Carlisle Smith, she was super helpful, honest, and knowledgeable. If we decide to sell our piano we will definitely go with this company--but after talking to her she educated me about so many great things about my piano that I may just hang onto it!

I own a music academy in the Cool Springs area. From the moment I walked in, I received personal attention in a way that made me feel well taken care of. I highly recommend Ross & Sylvia and their staff at Miller Piano Specialists. I will definitely do business with them again!

I recently moved from California to Tennessee bringing with me my1901 Kolher & Chase Upright Grand Piano from S.F. (which Ive had for 52 years). The piano movers that I hired laid it on its side resulting in MAJOR damage inside and out! Miller Piano Specialist helped me piece back together my most prized possession which I thought was a total loss. Not only did they fix the internal parts they were able to fix the exterior too! My piano has never sounded so good, and looks brand new! They were very reasonably priced! Even better, they treating my piano like one of their own, priceless!

Sherry is the absolute best! Super helpful on our purchase, and went out of her way from the start!

Great selection of quality Pianos. Very happy with my Piano and service

Sherrie is awesome to deal with - honest and very knowledgeable - I wish there were 6 stars !!!!!!

Great store for all your piano needs. See Sheri!

Excellent place for kids to learn to play piano.

Great helpful staff, very informative