I bought my 2021 Honda Fireblade here. Service was fantastic through the entire process. Ron and Danny with the sales staff always responded quickly and answered all my questions. The price was fair and they were willing to work with me on completing the transaction while I was outside the country. I wasnt able to pick the bike up for an extended time and they were happy to assist. The service manager Adam was extremely knowledgeable and helpful. Special thanks to the employee who came to help when I fell loading the bike and nearly scraped it up, and thanks for helping get it loaded in the trailer.Great staff all-around. Would rather drive 100 miles to do business here than deal with the local options.

Had a great experience with the service department. They help to diagnose the problem with a very old Honda 4 wheeler and provided great advise. I have had service done here on my newer 4 wheeler as well with a great experience. Thanks for the great service.

The staff of this dealership are pros all around Ronnie and Matt in sales have helped me with 2 different motorcycles and one the very hard to find 2021 Yamaha Tracer 9 GT. They go the extra bit to help make your purchase easy and fun and they know their product. Adam in the service department answered all my questions and always provides expect advise. Do yourself a favor and check this dealership out! Joseph Verne

These guys are slammed at the beginning of riding season. They were able to get my ride diagnosed and fixed up, before my trip to California, despite my tinkering. Ill be back.

Staff was incredible! Everyone was friendly and helpful and knew their jobs well. The entire process was made smooth, stress-free, and quick. Would recommend to anyone, great experience and wouldn’t have wanted to buy my scooter from anyone else

Above and Beyond! I havent bought a machine from them but they helped me looking for one that is hard to find. Ronnie searched through their dealer system for inventory in the area that I might be able to purchase. He didnt have to do that, he was just nice enough to do that. I dont know what the buying experience would be like here but at least my first experience with them was a very positive one!

We recently got our 6 yr old son a go-kart and needed a helmet. Stopped in on this rainy, Saturday morning and started looking. Keith came over and was so patient, extremely helpful and knowledgeable fitting our son’s big head 🤣. They even shared a few laughs in the process while showing him tips and tricks to get it on and off.Highly recommend!!

Went there to shop for a bike, looking around more than 15 minutes and no one greeted or even said hi. They should improve the customer service.

I went in the other day and worked with salesperson Isabel. We didnt make a deal at the time, but she was incredibly helpful in finding a bike I would be comfortable on. As someone who is 66, that isnt the easiest thing to do. I highly recommend working with them if you are in the market for a new motorcycle!

Outstanding sales, knew about their products, could get information, prices, and wasnt in the store 3 minutes before someone helped me!Chance is better than not they will have my business.

Service was completed quickly and I paid less than the original estimate/quote. Worked mostly with Adam and was really happy with the experience.

My wife and I were looking to purchase a Honda ATV and we were lucky enough to work with Matt at Cool Springs Powersports. We were undecided between two different Honda models and Matt went above and beyond to explain the entire Honda ATV line as well as offer options of other ATV brands. I really appreciate the fact the Matt spent the extra time to educate us the pro’s and con’s of different models and trim levels based on how we planned to use the ATV. We will return to Cool Springs Powersports and work with Matt as we plan on buying a 2nd ATV next year.

We had a troubled Yamaha Grizzly that sat in storage for over 10 years. Adam and James in Service went above and beyond to get it running like new (multiple total carb teardowns). Great work and Great Customer Service. Thanks

Not a good experience for me with their service department. Nice people, but I felt taken advantage of. Took my new KTM Adventure to them to replace (mount/balance) original equipment tires with a more aggressive tire tread. I had purchased tires online because this particular type tire is hard to find. They charged me about $210 to mount/balance the pair. I then discovered the first night that the front tire leaked a significant amount of air. Lost anywhere from 5-7 lbs every night and sometimes more. I know motorcyle tires will leak a little air so I thought I would give it some time to correct itself. Rode the bike for several weeks, adding air every day, hoping the tire would seal tight and correct itself but instead it got worse to the point where it would lose almost 10 lbs a night and over a few days go almost flat. So I took it back to them asking them to remount that tire because something wasn’t done correctly. I also had read online about this particular tire needing to have bead sealer used to ensure a tight fit so that it wouldn’t leak. I am pretty sure they did not use any bead sealer the first time, because when they called to tell me the tire in fact leaked around the bead, they said all they could do was remount and use a bead sealant this time. When I picked it up I was surprised to hear they wanted another $110 to fix the problem. They blamed the tire for the leak around the bead rather than their work. I believe they did not mount the tire correctly the first time. So anyway, cost me over $300 to mount/balance two motorcycle tires. I would have thought they would stand by their work, but have learned they don’t do business that way. I won’t be back and would not encourage others to use their service dept.

I purchased two 4 wheelers in 19 and once you get someone to help you they are friendly and gave me a great price. Went back in 2021 to buy another 4 wheeler and a SxS and couldn’t get a single person to help. I also don’t like when they can’t put prices on anything, makes me think there is a different price for everyone. Their loss

Service and sales dept are the best.

Stopped by with the wife to look at side by side. The girl sitting at desk never got up to greet us and when asked about pricing we were told it was on line. She pulled up their site but couldn’t tell us any pricing for product on showroom floor. We looked around a few more minutes and no one ever approached or offered any help. Business must be good for them but I won’t ever come back or buy from them.

READ THIS REVIEW! The sales team are well intentioned and the finance manager was exceptional. More importantly, a business of this size should have their customer service and communication processes improved upon. Four calls with no return until I finally developed a communication stream with a sales associate and when I walked in to pay for a new unit in full, a certain fee was not communicated until just before sale. It was then recommended that I travel to my local bank and return with cash or a cashiers check. That was distasteful. It is a shame that a business like this is run in this way. Another sign that theyre unlikely to change is a lack in response to their reviews. If the unit that I wanted was available in Murfreesboro, I would have visited Sloans Motorsports for a more personable experience. I wish this company the best in luck, and if things keep on this path, they may want to explore self-checkout options.

What a joke. The first time I walked into this place, I was looking around for over 20 minutes and not 1 person said a word to me. I thought there’s no way this could happen again, so I went back a few days ago because I’m ready to buy now and again the same thing. Over 20 minutes in the store and not 1 word. The sales guy at the desk right inside the front door wouldn’t even look up from his phone. I even pulled out the $4k cash I had in my pocket and started pretending to count it and still nothing. Visit Columbia Powersports! They’ll greet you in 10 seconds and answer all your questions

Picked up a part for my brother. He can depend on them to get him what he needs for his motorcycle.

The buying process was a joy. They even let me spend a couple weeks testing some of the Nav features to make sure it did what I wanted it to do. It did so it made it even easier to write the check.

While riding with my kids on the West Point trails, my youngests DRZ-70 started coughing while negotiating some puddles. After getting it back to the trailer and unable to troubleshoot it myself I called Adam in service. Realizing I had already tried everything he knew to do, Adam said he would get a solution and call back. Within minutes the phone rang back with not only the correct diagnosis but the exact steps to troubleshoot and get the little guy riding again. I have purchased five off-road vehicles from Coolsprings Powersports in the last six years and will continue to be a repeat customer. Their Service and Parts department continues to negate any notion I may occasionally get to drive all over the Southeast in an attempt to save a few dollars on the purchase. Thank you Adam!

What a coincidence LITERALLY what a coincidence that my bfs gear shifter flew off after servicing it here.. 20k miles we have gone out of state MULTIPLE times and it took 1 week to get 4 wires ripped out?? WHAT A JOKE! Let’s mention they tried throwing in some “extra fees” to get more money.

Bait and switch. Can’t believe they get away with this. They knowingly advertise UTVs that they don’t have at prices they won’t give you. They perpetually advertise a non-existent “base model” and when you inquire they inform you that the only one left has accessories that substantially raise the price. They won’t remove the accessories if you ask. My bet is that they never sell a “base model” at all - they all conveniently have “accessories” that inflate the advertised price. Save your time and visit somewhere else - the good deal that’s available online is not really available.

Perfect experience exactly what you want in a dealership. Everything was done over the phone before I got there. Isabel is a great saleswoman she sent me pictures of different dirtbikes next to eachother so I could compare sizes. Ronnie one of the finance managers sent me all the numbers and made sure i understood everything before i came in. Also my saleswoman and finance manager helped me surprise my little brother in the store. Definitely would recommend to others and would do business with them again.

Called ahead as a courtesy to ask about a bike and to see if they offered a Military discount. Got put on hold then told to leave my name and number for a call back. They never did. Went anyways and couldnt get anyone to sell me the bike. Talked to a guy who told me to talk to to a representative. One went home an hour before closing time and the other was essentially avoiding me. So like other reviews warned this place has bad floor service. Its not like I didnt have my mask on. They seemed to have a great selection of bikes though if you can actully get them to acknowledge you.

Called for new motorcycle OTD price on Monday morning. Received it a few minutes later. Three other TN Yamaha dealers took forever to get me a price. CSP price was about $1,500 better than the others. I picked up the motorcycle later that day, exactly as described. Trey was fantastic. Great price, no games, very efficient, excellent product/service. Whats not to like?

Was sad they didnt have the motorcycle I was looking for.

A rip off. Way over priced

Called Cool Springs Powersports asking about two different ATVs. I was told they had both of them in stock. I asked them if they were interested in taking my ATV in on trade and they said yes, so I drove an hour to get there. They could not find the keys to one of the ATVs and then they told me they were not interested in taking my ATV in on trade. I dont see how they stay in business.

Nice Folks, clean establishment. First Service, Not overly Impressed. I called in for an estimate on my first 600 mile service. I was given a price which I thought after doing research was very fair. Once getting to the dealership they informed me they did not have the filter in stock. They found one which ended up being damaged so they flushed the current one and said they would replace it. I would just have to pay for the part. Upon receiving the ticket I realized they didnt perform the inspection by the manual and did not check/adjust the valves as required. I asked the service personal and they said it wasnt called for to their knowledge. I checked the manual once again when returning home. Indeed a valve adjustment is recommended for this particular 600 mile service interval. Its my own fault for not asking detailed questions about the service before hand and just trusting the dealership to know the specific needs of my bike. I can change my own oil and do routine maintenance myself. I basically just paid to have it serviced only to have to redo the service again next week to adjust the valves. Lesson learned.

Nice people, very knowledgeable

I had a tire brakes and an oil change done on my 06 stratoliner. I am an ASE master tech and usually do my own work but because of a time issue I decided to let them do the work and I am very happy with what they have done. Goog job guys

DONT GO HERE FOR SERVICE!! Brought an ATV in for diagnosis, everything about the transaction was terrible. Staff is poorly trained and managed, handled the several problems they created terribly.Stay FAR FAR away from this place and these people.In addition to all this, there diagnosis was completely incorrect and verified wrong by another shop.

A former wholesale customer of mine when I traveled that area. Always nice, good people there and not pushy as well always heard me out on new products and tried new product when it fit their market. Id recommend then for parts, service, aftermarket accessories and OEM parts as well as shopping unit sales!

. I bought my first motorcycle here 3 weeks ago. CJ was the sales rep on the purchase. I have nothing but good things to say about this establishment. Their prices are unbeatable! They beat all other competitors by over $1,100 on the same exact bike.I co-signed with my wife who works in Nashville. They got the paperwork ready while I went and picked her up on lunch break. When we got there they had everything ready to sign and loaded my new bike in my truck within minutes.Super friendly and knowledgeable staff. I know when Im ready to move up to something bigger, they will be my first choice.

I purchased a Yamaha FZ-07 at the beginning of May from Cool Springs Powersports. Zach and Bob were great to work with and had me taken care of quickly! I always stop in when Im in the area because the staff is friendly, professional, and knowledgeable. The parts & accessories department is top-notch. Stop in there to take a look around, even if you arent currently in the market. You wont be disappointed!

Ive bought three bikes here, and have negotiated a good deal on all of them. The service department goes WAY out of their way to do the best job they can. I wish they had more upscale stuff in the goodies department, such as boots and leathers, but they still stock good stuff.

Andy Burns in parts and Adam Whitman in service are the best! Thanks guys for the great parts and service!

Cant believe this dealership wants you to buy a $26,000 + motorcycle without riding it. I am seasoned rider with 42,000 miles on my present bike and was told they do not allow test rides. No problem. They lose. There are other dealers.

I brought my 2015 Hayabusa from Cool Springs Powersports & I couldnt be happier with them. I brought the bike brand new still in the crate on March 28 2015 & have had nothing but the best of service from them. The staff went out of its way to make sure everything was to my liken. If your in the market for a new or used bike they are the best place to go....

Helpful staff good inventory.

Great staff - particularly Zach and Chris. The staff makes you feel very welcome and no question is a stupid question. You are in GREAT HANDS! Love this place and will continue to be a customer. They will lump purchases together to save you money by cutting prices and sales tax. Also they price match and have a very big selection. GO HERE!!

Big Ron and his guys did a great job. Up front and honest thru the whole transaction. Came from Alabama to do business with them. First class group of guys. Highly recommend letting these guys price what you are looking for. Will call them next time I need a jet ski!

Adam always does a great job explaining the details of the invoice. The people are trustworthy and the service is outstanding. I trailer my machines past numerous other shops because I’ve always had great results here.

I will never buy from this company ever! I walked in very interested in purchasing a motorcycle and none of the sales reps even cared to get off their phones or out of their seats to show me anything. I walked the entire store and no one said a word to me. I stood around a bike for several minutes and still nothing. I walked out and i wont be back. Horrible customer service..

September 30, 2017. Walked in to see what they have in stock. Was looking for a Yamaha SR400, but bought a fresh from the crate 2014 Honda CB1100 for $6,999, something like $3500 off msrp. 0 miles on the odometer. Staff was friendly and helpful. Two small showrooms on adjacent lots, one was Honda, the other Yamaha & Suzuki. Got more than double the bike I was looking for for only $1000 more, in the same general style. Very very pleased.

Just left this place. Brought my boys in to get Christmas ideas. NOT ONE employee greeted us or spoke to us. I made eye contact with several employees, yet no one came over to see if I had questions or needed more information. I guess they werent interested in a sale. Thats unfortunate for them, and very unprofessional for the company!!!

Ive bought two bikes in the past year, trading in my R3 for a R6 a few weeks ago and both times have had a great experience. CJ took care of me on both purchases and Im very happy with my R6!Adam, the service manager, is a really great guy and I enjoyed chatting with him about random bike stuff and track days. I trust taking my bike to him and getting honest, helpful information/feedback.All around solid group of guys!!

Perhaps my tastes as a rider have been refined, but I was disappointed in their gear selection. I seem to be struggling to find a place with adequate selection in the Nashville area. I thought their selection was better, but it has been reduced it seems.EDIT: there is additional gear in the building over (the Honda part).

Walked in, found something I like, sat down talked numbers, left with a bike. Took all of about an hour. Nice salesman and finance guy. Really the only incredibly minor thing I have to complain about is they said they would fill it with gas, only to find out when I got home it was empty. not a huge deal considering its a 1.7 gallon tank and cost me $4, just annoying because they said it would be full. All in all, will be back.

Made our buying experience a pleasure for our 2 scooters.

I bought a Yamaha motorcycle at Cool Springs Powersports. Negotiated deal over phone and everything went smooth. I drove over 200 miles to pick up. It was worth the drive having gotten a very good price. CSP delivered everything they promised.

The parts department is awesome!!!! I called them on Saturday morning 1-17-2015 looking for a head gasket for my 700r. They didnt have the part but did find one at another dealership 3 hours away. They were the only ones to offer to look to see if someone else had it. They weekend ride was saved!!! Thank you!!!!

Went in to ask about some panniers, and its not what you know its who you know. Which in this case glad I got to meet Adam. Great to talk to and treated me like a person. Because of people like him, I would be glad to buy from there.

So first thing is they have 2 buildings. I went to the Honda one first as I own a Honda vfr800. Walked in and was greeted, told them I was looking for tank grips, pointed me right to them....I couldnt find the side grips so I asked about them, turns our they have an even bigger selection in the other building. Walked over, got the grips I wanted and was on my way. They were super professional, friendly and helpful. Will be going here for my moto needs in the future.

Great bunch of guys. The service staff all ride and are very helpful.

Took my FZ07 in for break-in service and was impressed with the service and how well I was treated. I was in and out in the time frame they predicted. No excuses or run around, they just got the job done as advertised. Cool Springs Powersports is clean, professional and courteous.

I recently went and bought a bike with my boyfriend. Everyone was great! They helped to narrow down our decision to what would fit us best. I would highly recommend this team to anyone looking into riding for the first time or to just purchasing another set of wheels. Though we talked with many of the store reps there in the end CJ helped us to put everything together and make riding a reality for us. He is a blast to talk to and work with. Thanks!!

I, like most people, do not typically leave reviews for something unless the service was either terrible or phenomenal. I have been looking for a new motorcycle helmet for the past couple of weeks. I had went to two other shops and at both shops was basically ignored. I was helped within a minute of walking in to Cool Springs Powersports. The parts guy, Chris, was extremely helpful in helping me pick out what helmet would best meet my needs and budget. Also got a great deal on the helmet and an oil change. Its a bit out of my way but I will definitely go back for all of my powersports needs!

I drove 2 1/5 hours to buy a wave runner they had with the price. After getting there and telling them a reasonable price for it because it was used and I know that they had it marked up because I owned a car dealership and have been in business for 35 years and I know how it works. They up the price $3,000.00. I told Taylor at the beginning I was a buyer and he walked away when I told him no way I was giving more. I will never go back there.

Great service on my Gold Wing. Engine had a bad miss. They installed a new set of plugs and that solved the problem. Rather inexpensive repair.

Incredibly friendly and helpful sales associates. I will definitely be doing business with them in the future. Location is easy to find and their selection is fantastic.

I really enjoyed my recent visit to CSP. I spent a few hours looking at bikes and talking with multiple staff members. They have an excellent selection of new and used motorcycles. I found their pricing is very fair, right in line with other dealers. Definitely worth a visit.

Ken at service department is responsive and friendly and extremely helpful. I cannot have expected anymore for work he had done on my yamaha rhino. you have my business for life. Thank you.

Our salesman, David, was superb. The initial price was over the units value but we got to a good deal. The sales manager ruined our experience here by pushing warranties and further purchases we were not interested in down our throat. His impatience was unprofessional when we requested to see the unit before the purchase. The attitude and demeanor of the sales manager was not a pleasant site while purchasing a brand new motorcycle.

Amazing place to go & Highly recommend them for everything! Ive had many experiences with the service department & parts. Great people over there & I will continue to go there!

Ive been taking my 2008 Haybusa for service here since I purchased it here. I have been treated excellently by the staff here since day 1 almost 10 years ago. They have recommenced things I need to do and stopped me form buying things that I didnt need . So in my book, any dealership that tells me how to save money and not waste it on unnecessary service or repairs, I put my faith in!! I would strongly recommend you visit these guys for service needs for your bike!!! I will be back again and again!! Excellent service!!!

Fantastic service... great communication... felt very informed the entire process.

I was very pleased with the personal attention I received with my bike and to myself while getting some service done on my FJR for a warranty transfer. Jon who worked on my bike was great! He knew a great deal about this model and checked it over very well for me. Adam who took my service call and appointment was also very helpful and knowledgeable with any of my questions and concerns. I used to own a VTX 1800 and Roland on the Honda side took great care of me and my bike every time I came in for service.

Bought my Shoei helmet from these folks. Very competitive price. Andy was very knowledgeable, helpful and stayed late to get me setup.

I was told that the Honda ranchers were on sale and priced great here. I got online to check for myself, thinking that if this were true, I would go purchase one. I saw that the 3999 price was slashed out and below it had a tab to click for price. I clicked it and filled out the form to obtain the sale price. I was responded to by the general manager Charlie Jess, stating they would be happy to discuss price over the phone. I replied that I only needed a price at this time. The general manager continued to respond with rude emails suggesting that I was not a serious buyer. The reality was I wanted the price to make an informed decision wheter or not I wished to proceed. DO NOT WASTE YOUR TIME USING THE WEBSITE THAT THEY OFFER. ITS ONLY A WAY FOR THEM TO GATHER YOUR INFORMATION AND NOT RETURN THE INFORMATION THEY LEAD YOU TO BELIEVE YOU ARE GETTING BY DOING SO. I HAVE NEVER BEEN TALKED TO LIKE THIS BY A COMPANY IN BUSINESS TO SELL STUFF.Charlie Jess has zero customer relation skills. Absolute worst experience I have ever had while inquiring about a major purchase!Here is one of the emails I receivedYou received the sale price and we will leave our website as it is.  The website does not indicate that we will willingly, itemize a full quote without any two way interaction with the customer.  The idea here, sir is to be able to engage in commerce and hopefully sell customers whom are viewing our site.  Not blindly enable those who only want our lowest price to perpetuate continuous shopping.  I apologize if you feel this is unreasonable, but we actually attempt to build rapport and establish relationships with those in need of assistance in purchasing a vehicle, from our store

Great choice for my purchase. CJ was very helpful, I wasnt rushed in my decision, and they have been great after the sale. Looking forward to working with these guys for a long time.

Clean establishment decent selection, however sales could imporve. I was looking for a particular Suzuki bike and was told they could get it but I needed to move quickly because its the only one in TN. They wouldnt allow a test drive of the bike so I got online and Sloans actually had the bike I was looking for. Apparently NOT the only one in TN. Sloans allowed me to test drive the bike as well.

Great store and great people highly recommend for all your motorcycle and gear needs.

Ive been to Cool Springs Powersports a couple times now with my KLR and would whole-heartedly recommend them to any motorcycle owner. Adam and the service crew are amazing. John was my technician today. He diagnosed the problem quickly and went above and beyond to make sure I left on a better bike than I rode in on. Its clear they take pride in their work. I wouldnt take my bike anywhere else.

I bought a motorcycle here back in 2011 and had an overall great experience. Fast forward to today. Im looking to trade my old one in for a newer, larger and more cross country friendly motorcycle. Doing research to find out what I want. I was hoping to do some test riding to find out what I might want and find out what the trade in for my motorcycle might be worth towards a new one. Ive had a bit of resistance and hesitance. I dont know if its new ownership or if its just the very few that have spoken with me there, but overall the experience has really gone downhill it feels. Didnt test ride or get any numbers thrown my way. I just ended up leaving to take my business elsewhere.

My wife and I had a great experience. This was our 3rd purchase at this facility. Steve our Sales Associate was knowledgable and a great listener. The whole staff made it easy. I would recommend this team for anyone looking for a motorcycle or powersport product.

Sales person lacked any thorough knowledge of product. He was also confused as to prices of things. Basically we ended up leaving in frustration. They basically let $11,000 walk out the door. Not sure how this place makes moneytobe honest. They basically told us to kiss their ass... Amazing. Avoid this place.. over priced and entitled to your money apparently.

Very professional and Friendly!! These guys are worth the drive from anywhere. Not only did they have what i was looking for in-stock, they also installed it while I waited ! Go see these guys!! you WILL be GLAD you did!

Very helpful knowledgeable and professional. Second time at the shop & service counter. Great place!

The sales staff is top notch, everyone is friendly and very helpful. I drove 2 hours one way to buy my most recent bike here and I do not regret my decision at all. I will continue to buy bikes from CSP.

Went to the dealership with cash in hand and ready to buy a bike. I had emailed the sales manager Ron 3 days earlier for an out the door price and got no response.The advertised price online was $6689. I knew there would be some tax and fees thus is why I tried to email the sales maker before I went in. The out the door price was $8413. They were not willing to negotiate on this number explaining to me there profit was only $50. This is a 26% increase in advertised price. Why even list a price online if your out the door price will be that far off.I am not new to buying motorcycles, being a racing family I have purchased about 15 bikes in the last 5 years.

I was there months back. With my bike I got used months prior to replace front and back tires. Took over an hour which they projected but tires. No big deal I wait...left and immediately started having problems. I dont know what it was but as soon as I change my oil it was fine.

I called ahead to ask if they had used scooters or mopeds for sale in stock and the woman who answered the phone said, Yes, new and used for sale. I drove in an hour later and the man at the door said, We dont have anything used. I told him I wasnt looking to spend $2,000 on a new scooter and he said, You should check Facebook marketplace or something. This place is poorly run to say the least. At least they didnt waste my time after I got there.

I came to this store under the impression I was getting a great deal turns out to be a wasted trip (almost 2hrs one way). I have to say James was professional, but the sales manager was a joke, in my opinion. After what was a pointless discussion I actually am going to a different state to have to get that great deal. Westfield Powersports Indiana gave me a wonderful deal, 1500.00 under Cool Springs (A 1500.00 inflated price on Cool Springs part) and included TN taxes, not on top of, into the low price of 8200 OTD(Yes, that includes TN taxes at state and county rate). It is a shame I can not find a good deal in my own state ( I called other dealers in TN) and I have to leave and go to another state to get the best deal. Listen, before you go here and make a wasted trip, make sure and do some research and call around, get all the details, there is always a better price out there, even if you have to drive to another state.

Im in the market for a new bike have been considering several different manufacturers. First off no one wanted to help me. It took 20 minutes before anyone would help. Then they sent me a young man hardly knowledgeable of the models I was considering. When I asked about scheduling test rides. He said they do not give test rides. I was shocked. Who buys a bike theyve not ridden? He then asked another salesperson who was apparently the senior salesperson. That man could not be bothered. He learned against one of 4 wheeled monstrosities outside lazily and not so much as a nod in my direction refused to accommodate my request or even to offer a rental. I will not purchase anything from this dealer. Extraordinary unprofessionalism. Im going to a different dealer.

Nice shop. Clean floor. Peeps were cool.

Went in to have the service department simply change my front tire. They started looking for everything and anything to add to my service visit. They suspected a leak in the transmission, which there wasnt! Then once they got my bike in the back they started disassembling the back end of the bike trying to sell me on other services that I 1) totally didnt come in for, 2) totally didnt need! This place is a total RIP OFF! People, beware of Cool Springs Harley Davidson Service department. They are out to f.u.c.k you!I will NEVER let them touch my bike again!

Just bought a new bike from CJ, the whole team at Cool Springs were really helpful. They walked me through the new bike and all the paperwork in a courteous and friendly manner. My go to place for my motorcycle now.

CJ was really helpful and patient with us and our slow decision making, and helped point us in the right direction with our first bikes as first time riders. Definitely recommend anyone looking for a bike to stop in here, and definitely buying my next bike here too. CJ rocks!!

Sales associate gave incorrect information regarding an item and was only corrected when another associate helped him. I asked for an invoice workup of what the total cost for the item would be. The sales associate never sent it so my business was happily taken elsewhere!

Excellent experience at Cool Springs Powersports! CJ Wheeler and Ronnie DeFrancisco were a pleasure to deal with. They made the process very easy and I feel like I got a great deal. Thanks guys, Ill be back for sure!

Top notch all around.

Great people easy to work with.

Great experience everytime I step in the door. Ive purchased two bikes and too much gear for my own good.

Service sucked. I was in the store for 15mins before anybody even acknowledged me. When i asked for some help,the response was hold up. Then 15 more mins went by. Finally got up but walked by me to other customers that entered after me. So i politely walked out, drove back to Alabama, purchased my Yamaha r1

Awesome store experienced and friendly for a new member of the motorcycle family.

Terrible floor service and prices are not existent on equipment.

Very helpful staff especially Chris Gilliland