We were in town to help our foreign exchange student move into college. We figured since we were staying for a couple days, might as well cook some food at our Airbnb. Bella, the kind lady who brought out our food through Kroger pickup was very easy to talk to and even carefully put our groceries into our car (watching out for the eggs). For not going into the store, the person who brings out the food can make all the difference. Thanks Bella!

The store is clean and well stocked, the store personnel were all very pleasant and eager to help me. The quality of the products are solid and I look forward to visiting this store more often.

Yo this place was an absolute dumpster fire this morning. They were re-stocking at 8:30 am on a Monday morning so the shelves were half empty while I was navigating around every crate known to man that was just chilling on the floor. It looked like the place had been robbed, the food that was on the shelves was seriously rummaged through and strewn about the place. Then, the only checkout available at 9:00 am on a Monday morning was self checkout. So that took ten years because I didn’t have 3 items. The staff was complaining about lack of staffing and I honestly don’t blame them. It was apparent that they were understaffed and overwhelmed.

Very fresh price produce was great employees were very outstanding bathrooms were clean smelled cleaned

The store is clean and items are organized. Cashier Tony was super nice while assisting us in trying to find an item.

I love the pickup availability and my health protected. I also love the coupon savings. But the main thing is allowing me to use my Food Stamps card when I pick up. Thank You

Had a horrible customer experience, very rude and unprofessional management as well as the under educated staff no customer service skills whatsoever NEVER RETURNING CHRIS was the unhelpful manager racial vibes for sure with the front of store employees working in the customer service booth smh .

Always enjoy getting fresh greens and other fruit plus vegetables. Like other stores some prices are okay while others too expensive.

Kroger on University has everything I need. Store brand is just as good as name brands, if not better! Mask wearing among customers needs improvement. But how much can we do anyway 😉

Worst customer service ever. Come in with coupons both corporate and store employees say they take. From Kroger Corp, calling corporate office they say rewards are there. The main reason I shop monthly for my groceries at Kroger is the reward points. Now I can’t use them. I’m now done shopping here. Not only that but the horrible customer service each time

I like the store, but every time I come in the same front end manager is rude to me and whoever Im with, like we are wasting her time no matter our needs. Her name is Ora, and I have no idea how she can work in customer service. She never says anything polite, rather just rude all around. I dont know how in an area that is so busy with a lot of students Kroger cannot find a pleasant employee.

5 star service. Thanks, recommended.

Needed fresh icing and couldnt find it anywhere! Finally found some here and although they didnt have white frosting, the young man went to the back dug it out and put together 4 containers for me. He could have just said no and sent me on my way but he took the time to take care of me. It might not seem like a big deal but when youre frustrated a small act of kindness can turn your whole day around.Thank you Danny! Youre a kind young man, kroger is lucky to have you and so are us customers.

When on earth did Kroger start charging for cash back? I bet they make a killing off the people that live close and have to use a lavandaria.

Good cookies:)also star bucks Inside

I am furious. Yesterday I went to purchase milk and both packages of Horizon Organic milk expired a month ago. It’s not hard to make sure the milk is not expired in the fridges.

If you love college girls as much as you love getting diarrhea from the store made food. Then this is the Kroger for you.

One of the only places on campus to buy organic food.

Their floral and produce section is awesome. Limited selection on some products though. Customer service is hit or miss. Ive had both excellent and subpar service on different occasions.

Although this Kroger is clean, and in a welcoming part of Fort Worth, I cant help but feel dissatisfied by the small size of the produce section, as well as the way the store is set up. If one is on a certain diet restriction they really have to wander around the store to find food that MIGHT be acceptable. I would love for there to be a more obvious set aside section of food that is geared toward people with dietary restrictions.

Love to shop the floral department here. My go-to place for helium balloons for birthday/holiday parties. Ms. Mary is the best! They even said that they could order specialty helium balloons (with a little advance notice) for theme parties (unicorns, princesses, etc.).

The Kroger at Berry St and University in the T.C.U. area is the best Kroger. The beef there is fantastic, even the meat you buy on sale. The weekly sales meat is the GOOD stuff! Lovely choices of specialty items too. Great produce, great deli and bakery. Very informative and helpful staff!

Older white female with glasses in the self checkout needs to better her customer service skills deliverance. She is highly miserable and rude. She really has a problem working there she should switch jobs if she cant handle clients calling her for help or questions. Highly ride next time Im getting a manager while she is there.

I love Kroger on University! They had Snickers coffee creamer, I chose it and said your coming with me. I can get pretty much anything I need there. Lots of variety. Friendly service, nod to Jonni super representative of your great store.

The salad bar is always great. I absolutely love the guys at the Sushi bar. They are more than happy to prepare something that you want. Plus they are quick about it. This store is so nice that I travel 30 minutes by bus to get to it.

My late roommate and I loved this place and I still sometimes go. The employees I talk to are always nice to me and as a very heavily tattooed person, I dont always get that. Of course, I dont shop where I receive bad service but its nice to know I can shop here without running into rude people. I cant say the same for the customers but they dont factor into my choice of stores.

5/24/19 went to pick up a few items and Austin in produce greeted me with a smile and answered my questions like a true customer service professional. As someone who worked in customer service for many years, I appreciated his knowledge, his kindness and his professionalism.Well done Krogers!!

This particular Kroger store has zero customer service experience. This is not my first time I’ve had to deal with a rude employees I will not be back there again.

Im here from Ohio. Felt like home.Even more so due to Phillip, who gets a big THANK YOU for the magnificent welcome. Give him a raise! Another big THANK YOU too Alma, at the self checkout. I forgot my fob and she scanned one for me and saved me over five dollars. Love those two! 💗I have to say, my family never says anything good about Kroger. Ill change their minds. ;)

THE BLACK LADY ON THE PHARMACY IS VERY HELPFUL AND VERY KIND, IF YOU HIRE PEOPLE LIKE HER IT ALWAYS BE DELIGHTFUL TO GO TO KROGER. THANKS AGAIN FOR HER BEING SO POLITE AND A LOVING PERSON.

Monica in Floral was wonderful! She truly went above and beyond!

I like Kroger I been shopping there since I was 21 and working for them. Im 58 now. They send me coupons in the mail. I get free stuff every Friday. I get the digital coupons. With the digital coupons sometimes we can use it 4 or 5 times. Recently they had All detergent reg. $4.99 for .99c. Yahoo! I love their Saturday only deals.

As of lately, I miss the few smiling faces that use to be there. They made up for some of the sour grapes. Now the overall employee base is a little lack luster. I do like the view of the store though. It is after all on campus. Unfortunately these kids hit the sales merchandise really quick. I never seem to be able to get chocolate milk when its on sale.

Great store, exceptional produce and deli. Employees are extremely friendly and helpful. Theres never more than a two minute wait to checkout. A little on the pricey side, but worth the money for friendly service and quality environment.

I went to Kroger on W. Berry on 11/19/18 checkout about 7:30 or aliitle after then I went to customer service. The ladies at the check out machine was very very helpful and sweet. You need to hire more people like her. She told me to go customer service cause the item I purchase did not give me the discount amount using my Kroger card so I did. The older lady was rude didnt even say IM SORRY about that!! She gave the different of amount but didnt say THANK YOU afterwards. You say you hire friendly people. I understand we all have bad days or tired but put a smile and be friendly. We all have issues. I like shopping at KROGER. They have fresh fruit and vegetables. Great prices!

Excellent employees! The selection can be limited, but thats because the store is smaller than most Kroger locations. I really like their sushi options. The lines here tend to backup quickly. They could probably do with more people at the registers.

Love all the Kroger stores. They have well priced groceries. They continually add new items that are needed and truly appreciated.

I was amazed that a staff member of the deli department, approached my husband and I and asked us if we need assistance with any items? I told Tabitha how is Adam doing, referencing the television show BEWITCHED, she couldnt stop laughing, I told her we would asked for her, if we need assistance. I asked Tabitha, if that gentleman was the Big Kahunas, referencing store director, she had informed me yes. I was amazed that a store director, would be straightening the items of the store to make it pleasure for myself and other customers of the store! Definitely I would recommend this door to other customers like myself!

I think my review was deleted. All the staff here is so rude! SO RUDE! I’ve met ONE helpful person and I come here once every week! Other than THAT it’s always organized and stocked morning to night!

This Kroger has rarely failed to deliver on certain items when I need them. The staff are always very friendly!This store is quite small, but its laid out pretty well. They managed to fit all the necessary aisles in.

Great for TCU students, especially if you dont have transportation and live nearby. I like the small containers of food items on sale sometimes by the deli. Also, the meal you can take home with chicken and 2 sides is a good deal. I recommend the Kroger app for coupons.

Its 0615 and doors are still close.

Patricia is awesome in the fish section! We needed 40 salmon fillets and gave less than a 24 hour notice but she handled it like a pro! Very friendly and cheery personality. Best experience at Kroger thus far!

This Kroger has incredibly friendly staff and is frequented by a large number of respectful University students. My one issue is that there always seems to be some sort of solicitor at the front door. Girl Scouts can panhandle me all they want when the cookies come, but when it gets to be nearly every time I come into the store, I consider it a bit much. Oh, and a note to those who give the whole store a 2 star review solely based off their Chinese deli...maybe you ought to go elsewhere for your Asian food.

Anderson at self checkout did not seem to want to help me this evening. When I asked for help she proceeded to go do something and visibly took her time. While explaining to me how to use the digital coupon and gentleman next to me interrupted us and instead of telling him one second she started to leave to help him without finishing with me. When I asked her to please finish with me first she said in frustration “I told you to press pay now thank you and have a nice day in a rude way. This was after staring at me like I was stealing or an illegal.

This is one of the best Kroger stores that I have been to. This location is always clean and offers an excellent and wide arrange of items. IF you need to get groceries around the TCU area, there is no store better and more conveniently located.

One of their flagship stores. It has more variety and higher quality products than regular Kroger stores. The staff was nice and friendly

I love the selection at this Kroger. They have a great selection of produce and bakery items. They have a Starbucks inside and I especially like the sushi bar. Its always clean and brite. I drove out of my way to shop here. Update. Ive quit shopping there. They must have gotten a new manager and the staff are rude.

This Kroger is really nice for such a small one. Produce is fresh. It doesnt carry everything I need but still its easier to get in and get out than the mega ones.

Prices can be high, but make sure to look for sales and use the app for coupons. I save a lot of money by using Kroger ecoupons! My favorite is Kroger free Friday- every Friday a coupon is available to download for a free item. The item tends to be $2.00 or less, but still! Some recent coupons were for snack packs, Gatorade, kind bars, and salsa.Employees are usually very helpful and friendly.

This was the first Kroger Ive ever shopped at. I liked the in store savings like the Managers Special (extremely) reduced price products, coupons, and bundle deals. It wasnt a huge store but had a good variety of products in every department as well as a bakery, deli, and pharmacy. The employees I interacted with were always kind and helpful.

Very clean place, nice people. I love most of the offer planning coming back soon.

Great supermarket with good savings every week. I am lucky to find my favorite snacks and drinks with a discount every time I stop by. There is very nice people at this stote.

Bought nearly $20 worth of blackberries and blueberries from this location and within 24 hours nearly every single batch had grown mold.

This is definitely one of the dirtier Krogers Ive been to. Its okay -- the produce and food seems to be fine, but when I visited the whole place appeared disheveled and packed like crazy. Its right by a college campus, so thats likely why its that busy and that messy, but still shouldnt be an excuse for uncleanliness.

Friendly staff. Polite, helpful. Carry most of the items I am looking for. Wish they would bring back their Starbucks light bottles frappuccino beverages and the books. But good place to go

I spent over $250 on this transaction. I wasn’t thinking and slid my card because the cashier never asked for my Kroger number. I looked at my receipt and asked if I could get my money back... over $10 back. I was sent to the service center that didn’t even open till 8am. The manager in the front sent me to an elderly lady that was rude saying it was my fault for not automatically sliding my Kroger card when I heard the cashier ask the elderly lady in front of me for their Kroger number. The manager eventually did the refund for me but took his sweet time and at first was only trying to give me back .80 cents. I showed him the paper that was right in front of him and then he eventually did the full refund. I shop at Kroger all the time and this was the worst experience I’ve ever had.

Men restrooms are very neat and clean. Good work 👍

My preferred grocery store. Fresh produce, meat and seafood. Alway a great sale on something (with card)]. The Private Selection Ice Creams are imo perfection,. Just the right density, creamy and interesting flavors.

This Kroger is always clean and well stocked, but recently we have been getting chicken with spoiled pieces in the package. Also, the baggers always smash the produce.

We love our Kroger. The employees are so friendly and helpful and the flowers, produce, and meat are always fresh and abundant.

Prices are much better than the grocery stores in midtown, so it makes it worth the drive for me. However, organic milk Ive seen much cheaper elsewhere

Excellent selection. Produce was better than most other grocery stores in the area. Store was clean and checkout was fast.

Great grocery store. Clean, competitive prices and friendly staff. I had a problem with a dairy product and took it back the next day without a receipt. They took it back with zero hesitation. Got a great college vibe that I like as well. Big supporters of TCU.

Its Kroger, what else can I say. Good selection of everyday items. Decent prices. Store is clean and usually well stocked.

I just found out about this Krogers I love it the food is fresh and they carry a product from my hometown here. I love it!

Nice staff and cheap prices, but there were a lot of flies at the deli which is quite gross.

Great store clean, and after a few visits you get it mapped out in your head for fast repeat shopping, good a d lots of woo hoo sale items you just have to look for them. I bought a weeks worth of food for $31

As a teacher, our lunch periods are often non-existent. One afternoon, I darted into this store for some hummus and crackers. When I arrived at the check out, I discovered Id left my wallet at work! The manager, seeing me fighting back tears (just one of those weeks), handed me my bag and said Its on me. Needless to say, I brought the money back up to the store after work that day, but I will NEVER forget that calibre of customer service. It was beyond service and into caring. And I will sometimes pay the higher prices of Kroger when my budget allows, just so I can shop at this location and support their kindness in my community.

Its very nice and clean all the time. The employees are respectful and very informative on the products they sell.

Hello Kroger and have great coupons they have great specials there usually are lower-priced good quality friendly staff clean restrooms really nice store on University I like to go for my Kroger shopping always helpful helpful always friendly again great deals all the time especially if you get your Kroger app love me some Kroger fantastic

I live in San Antonio and my store is HEB . I really like Kroger and your prices too .

This Kroger is very clean and the staff very helpful. I love Kroger for their wide selection. This store is a little small but had most of what I needed.

Starbucks in this one. Nice place to shop, always fresh deli foods and fresh sushi. Nice selection of organic veggies.

It was a pleasant store visit. And really didnt need much help today. But thank you

If there would be another grocery store in a walkable distance from campus I would 100% prefer that to Kroger! Product choices are limited and poor. Prices are way overboard! Furthermore they keep changing the location of things, which makes it extremely difficult to find anything you need. Which concludes in an enormous amount of waisted time. On top of their employees are so unprofessional and have lack of knowledge about the products in the store. And the ones at the self checkout tills are simply SO annoying, that each time I see them, I dont feel like entering the store AT ALL! So in general after a year of being a regular customer, I can 100% say I hate this store and I hope that soon theyll either change their store management or another company appears in the neighborhood.

Need more big K zero colo sale 4 for $9 only 2 displayed and 3 in back 5 total would have. Purchase min 8 - 12 .

Great quality meat and they have organic products.and many brands of foods.and the workers are friendly

My only complaint is that this Kroger isnt open 24 hrs. Other than that it is a nice Kroger that is currently going through a remodel. Crowd is typically young adults which makes sense because of its proximity to TCU.

Friendly grocery store with great weekly sales. They also send me coupons for things that I tend to buy. Also the gas points you can earn are great too!

One of the best Kroger stores in the area. Standard grocery items and lots of prepared foods. However, recently the whole bean coffee selection has been limited.

Love shopping her.The store is always clean helpful workers available when you need help with searching for items or need assistance with anything they are there to help. I will be shopping here frequently.

Their deli section is amazing, beats tom thumbs deli. If you are hungry, stop by and take a look at their deli, its always fresh and faired priced. They have a redbox just outside the entrance by the carts. Their pharmacy is friendly and helpful. There us a Starbucks inside as well.

Its an alright grocery store. Kinda like tomb thumb more. Just cause there is a brighter atmosphere

Normally excellent, but at rush hour, only one person was in the deli helping customers today.

Although better, things are in strange places. Employees dont greet customers anymore, well except for the meat section guy, he was very friendly. Store manager doesnt even acknowledge you.

Shelves are stocked and good customer service. A bit crowded with college students, but overall, found what I needed

Good clean place 👍

The guy that makes the sushi is awesome! Really good quality and always makes a special order for me.

They have a great build your own salad bar. This place is awesome

Out of cherry cordial ice cream, but had caramel chocolate cheesecake truffle.

Love the coupons loaded on my card. Free fridays are usually items I can use

I absolutely love Kroger. I do not like grocery shopping at Walmart or other local grocery stores.Im from Arizona, and our Kroger store is called Frys Marketplace. When I go to Colorado, Kroger there is called King Soopers. I will only shop Kroger stores for the fresh food and low prices.

Good store. Small and busy. Thierry website says they do not honor kroger ads, but they do. Has a big staff. Can get our in hurry. They believe in fast service.

Try to sit in the bar area and Brooke is the absolute best waitress EVER - for some reason this app is not letting me post properly, this review was for the Red Hot and Blue.

I absolutely love this Kroger! It has a great selection of fresh produce and I love the sushi from here!

They have an awesome fresh produce selection, they also have a sushi place inside the store and its really good also excellent customer service

UUGGGHHHHHHHHHHHHHHHH WAITED 30 MIN FOR SIMILAC BEFORE I DECIDED TO LEAVE AFTER TELLING THE LADY IN RED COULD SHE ASSIST ME WITH SIMILAC SHE SAID YEA ILL CALL SOMEBODY OVER THERE TO YOU ALL BECAUSE THERE WAS A LINE FORMING BUT THE WHOLE TIME I WAS WAITING SJE CALLED FIR OTHER DEPARTMENTS TO PICK UP CERTAIN LINES BUT OVER LOOKED ME COMPLETELY JUST BECAUSE I WASNT HER MAIN PRIORITY AND SHE WAS TO EAGER TO HURRY UP AND FINISH . . . OH YEAH WE MADE EYE CONTACT SEVERAL TIMES DURING MY WAITING PROCESS!!!!!! WESTCLIFF ALBERTSONS FROM NOW ON THEYRE MORE ATTENTIVE TO ALL THEIR CUSTOMERS NOT JUST THE LINE AND THEY HAVE THE BLUE SIMILAC ON SHELF AND THIS ISNT THE FIRST TIME EITHER!!!!

Nice parking lots of electric chairs clean store friendly employees and I love their deli foods and fresh fruit

Always are stocked up and its great they are open late.