Installation ‘team’ excellent. Quality of windows - appalling! Original instal May 2021. Now October and replacement ‘replacements’ are in worse condition than those that originally had issues.

Quick install. All debris removed. Quality workmanship.

Ive researched evey window company because its part of my job and I am impressed with the quality of window you get for your $$$.

Alex and his team recently completed a large project for our home, replacing all windows and exterior doors. Jaziel completed the install with exceptional quality and care. His attention to detail, methodical approach and clean work space showed his pride in the work and professionalism. We are so pleased with the result and highly recommend this team.

Pella was amazing and easy to work with! Joey made the process easy, communications about lead time and delivery scheduling was awesome, and the product and installation was top quality!

My Pella rep helped me decide on multiple options with seasoned, professional advise on the difference the choices would bring to the look of my home in both window style and colors. He also took the time to measure and apply painters tape for grill choices to the bay windows twice. This visual earned my confidence I was getting the correct product. Many thanks. ...he was, as well, highly personable.

Great company to work with. Very good quality product and workmanship !

My installers were awesome. Very professional high quality work.

Recently had David Rowe come and visit for a consultation on new windows for my home. He was extremely informative and as a first time window buyer, helped me greatly with what would work best. He did not press me to buy a certain type of window but allowed me to choose what I wanted from their many types of makes and models. If youre looking for great windows from a great company that provides great installation, look no further.

The installers were very efficient, professional and respectful to our property. We are very pleased with both the product and the installation.

Drew was extremely helpful and informative. He answered all the questions I had in a way this layman could understand. Would definitely recommend!

Drew was very punctual and heard all our needs. I appreciate his honest input. Glad we used you guys!

I enjoy working with my rep Joey. She knows the product and pays attention to detail which helps me out when installing them. Thank you Joey!

Michael came by to give us a quote. He gave a great presentation and was very knowledgeable about the product. Highly recommend talking to a Pella rep about their windows and doors!

We just signed a contract to have windows replaced in our home. Honestly when we made the appointment, we weren’t 100% convinced about the timing, quality or affordability of windows but David Rowe was so very patient and thorough with availability of the product.

Carlos and his team did a great job

As a custom home builder, we have tried an assortment of window products and seem to always come back to Pella. The products are spectacular and the service is stellar. When we need help with something it is attended to. We consistently get compliments on the windows in our homes.

Very professional and informed of concerns with look chosen and helped guide to a better look with better color to blend with brick and not stand out. Excellent work.

Jasiel and Isabel Valdes beautifully installed our very large replacement front windows according to City of Dallas Conservation District rules. In addition to being very competent and professional, they were on time, friendly and respected all Covid guidelines. The process exceeded our expectations.

A professional and courteous crew that worked through the day to fulfill the installation and clean everything as if it were their home.

Mike O’Malley was very professional and informative. Best salesperson I have seen

Although we ended up using another company, the sales rep (Doug Mulvihill) was fabulous. He was thorough, knowledgeable, and professional - a joy to work with.

Two days project, they worked very hard. They came on time and left late. The job gone well.

Quote came on sheet of paper. What a joke. Lowe’s was no better, quote was email plain text. Everyone say stay away from window world but window world. Has been first quote that even look professional!!! Omg!? Pella is the worst and most expensive.

The Pella Sales Rep Jared Hamilton came out to talk with me in regards to installing a picture window and a bay window. I have to say I was extremely impressed with his knowledge and how professional he was with understanding what we wanted and getting all of our questions answered. Even when I asked him about how other manufacturers compared in quality he didnt talk bad about them. The other two companies I previously talked to did just that which I dont find to be neccessary if you have a great product. I have to say I will be buying the windows from Jared at Pella not only because its a great product but the service he provided was simply outstanding.

Drew was very friendly and professional and and understood our needs. Looking foward to work completion.

Cody, Eric and John worked well together. They did quality work in a short period of time. They took extra time to make sure everything was clean and looking good before they left. They were also funny. One guy said he liked the smell of my cooking and the other guy said it was his cologne:) Thank you, guys!

My technician Cody was professional, knowledgeable and helpful. Arrived on time and efficient. Performed sliding door screen repair and reminded me about my door warranties. Thanks Cody for your assistance!

Recently purchased replacement windows from Pella for my 1940s bungalow. The entire experience, from ordering to installation, was very customer friendly. Everyone involved (sales rep, schedulers, installation team) was knowledgeable and experienced. Great customer service. The installation was very efficient, and they cleaned up so well, you would hardly know they had been there. The windows look just like the originals, but there is a definite difference in interior temperature, and I love being able to open windows that used to be sealed shut. Thanks to everyone at Pella for a great job.

Fantastic experience with John and Cody! Could not have asked for 2 more professional, talented, and amazingly nice people to come fix my window after the tornado. Their attention to detail but efficient work was unparalleled. Very polite and pleasant as well. Thank you so much guys!

A salesrep came to my door whom I did not call and he was also not wearing a mask. This behavior is unAmerican and it should be a criminal offense. This company does not deserve to be in business.

Cody came out to our house to help with the seal on our door. He not only fixed the problem but he helped educate me on why it was not working and how to keep to working properly. It is brand new door so he also helped me with some helpful tips for keeping my door working properly for all the years to come. Cody has a fantastic attitude, super happy to help! Will definitely be requesting his help in the fire if we ever need it. Would highly recommend!

We had the best experience with Pella. Drew was awesome to work with getting all the windows and exterior doors replaced on our 20+ year old home. It wasn’t a easy job, and we even had them enlarge/reshape some of our existing windows. Drew helped plan everything out and came up with some great solutions for us. He was there every step of the way to ensure we were happy with our experience & the product.When it was time to install, Ralph and his team were wonderful — as I mentioned it was a massive and very tricky remodel job, but he and his crew were great. They did excellent work, and were friendly & professional.Everyone who sees our windows and doors compliments them. Even the former homeowner called to let me know she had driven by and was blown away at the difference the new windows and doors make.We are so happy we went with Pella, and very appreciative of Drew and Ralph’s work & expertise. Highly recommend this team.

Fast ordering

Cody with the Service Department took great care of us! We lost our key to our Amazing Pella double sliding doors that go out onto our patio. Cody stopped by and replaced the lock core with a new one and provided two keys. He was very happy to assist. Nice guy with a great attitude! It was a pleasure working with Cody!Cody is a great asset to the Pella family!

While there were challenges along the way, Pella Windows [with a special nod to Mr. Atkins) treated me fairly and went the extra mile to ensure the outcome was customer focused.Thank you Pella Windows!”

David with Pella glass came out to our new home yesterday to quote us on getting new windows installed. He was prompt and very informative. David was very personable which made the visit pleasant and comfortable. Not once did we feel like he was trying to just make some money off of us like some other companies we have had come out. Pella windows did a great job at confirming our appointment time and also David was incredibly quick to send pictures of samples to reference and our quote.

Madelyn came out to the house to give an estimate for my windows, and was right on time. She explained everything perfectly, and wasn’t pushy at all. She seemed very knowledgeable and very honest! She was also very nice and outgoing, which made the visit enjoyable! People like her and businesses like Pella are all about customer service, and that goes a long way in our book! Much appreciated! I don’t think I’ll even waste my time with other companies, I’m going with Pella!

Drew Campbell was so awesome! He was punctual, very kind and professional. He explained everything he was doing and gave us good options to choose from. We had several companies come out and he was by far our favorite sales rep. He represents the company well and I’m thankful we got to work with him!Pella overall was so reasonable and has highly trusted quality doors!

This review will soon be for the whole experience but for now I have just signed up so I’m waiting for my new windows and doors to be built.I initially called about the windows that have the automated blinds in them but unfortunately they would not fit into my remodel. Anyway, I really like David (my sales rep) because he was very up front and realistic on our initial call and told me what I wanted to know without making me wait for the in home sales pitch. I liked that he was transparent and even though I had to deal with some sticker shock I decided to press on so he then came out to measure and discuss what they had to offer. He was very professional and I know Pella’s reputation so I ended up signing up for 41 windows and 3 doors. They are pricey but most quality products are. I really like dealing straight with the manufacturer and I like that Pella is installing them. (No finger pointing if something is happens to go wrong). Now I am excited to see and feel the difference even though its a bit of a bummer to have to wait 6 weeks. Its a lot of windows so I get it. If you’re in the DFW area, definitely ask for David. Good guy in my opinion.I will update this post throughout the process with dates so stay tuned!

David came out to do an estimate on my house. Real friendly and didn’t waste any time trying to push product on me. Just took his measurements and showed me what they have to offer and answered my questions. Still making a decision but they make it a painless process which I appreciate.

The crew showed up on time they were all knowledgeable and friendly. They seemed to know just what they were doing and had everything they needed. They did an amazing job making sure that everything was picked up as the job was headed toward completion. We are very happy so far with our new windows. Drew Campbell was our sales person and everything he told us about the windows and the installation seems to be the way it was. Thanks to Drew and the Pella Crew.

Cody from Pella service called before arriving and demonstrated the kind of customer service experience that is uncommon today. He had the issue resolved in minutes and had the Texan pride in his work. Thank you!

Cody with service dept did a great job. Efficient and very knowledgeable. Made sure all my concerns were addressed. Love my Pella sliding door!!!!

We visited the Fort Worth Pella Doors and Windows branch following a long search for the right windows for our home. After seeing firsthand the difference in quality, we settled on Pella windows. In January of this year, our new windows were installed. At every level, our choice was confirmed as being the right one. The windows are excellent and fit our home perfectly, and we were amazed by how professional, considerate, and courteous the entire team treated us. We are extremely satisfied with the entire experience.We recommend Pella to anyone, as our project was a very positive and satisfying adventure.

Excellent Service Team!Even the best quality items need maintenance sometimes. I have a 12’ Pella 350 series sliding door unit that needed some maintenance and adjustments after a hail storm. The Pella Service Team, Cody and CJ were awesome! Things go wrong... that is life, but this service team went above and beyond to make it right. Thanks guys for being friendly, on time, and for getting my doors back in great working condition!

Our Pella consultant, Dave Wamstad, arrived at exactly the time specified and was thorough and courteous! Obviously knowing windows and doors better than us, he was able and did show us better and more cost efficient options! We will certainly use them and recommend their services!

Great experience with Pella rep very prompt right on time. Learned a lot about our windows and how Pella makes their windows.Drew brought in his science experiment to demonstrate (heat lamp and btu meter) real difference in transfer of heat.Drew made as feel very comfortable with the purchase and the hope the installations go as good. Thank you

Madelyn was knowledgeable and helpful during our in home consultation. She was honest and gave great advice. I was really impressed when she called of one the installers to confirm if Pella is able to install our wireless keypad door knob and deadbolt on the new door. Really enjoyed working with her!

Drew came out today and gave me a very detailed explanation of the options available. He was very knowledgeable and extremely nice to have in my home. I have a houseful of Pella windows and love them all!

Fantastic service thus far during the consultation process for new windows. Drew Campbell, our Pella representative, has done a wonderful job. Drew and the other Pella team members that we have dealt with have been nothing but professional. We are excited to have new, upgraded windows installed throughout our house!

1 year ago, I needed a high-quality large window for my kitchen to allow for a large glass panel to be put in place that will function for many years to come and it needed to be high quality enough to be able to absorb the sun and heat hitting that side of the house. Alex Czechowicz at Pella Windows not only provided an excellent estimate but was able to consult me on the best window for the project. the Pella window arrived in impeccable condition and is of very high quality (I bought the fiberglass double-pane custom window). Custom production time was reasonable as well. I highly recommend Alex and Pella Windows and Doors if you are looking for a good product at a good price.

Jeff was so professional and friendly. Unlike so many other sales people, he didn’t make me feel pressured to decide on the spot. He helped me think through options to find the best windows for my space and budget. Jeff was thorough and informative without being overwhelming.

Great customer service! Great price!Also, if you get the opportunity to work with Dave Wamstad then you are in luck! He was so great to work with! Dave was great at getting back to us quickly when we had questions! He is incredibly knowledgeable!!

Outstanding customer service! I had a problem with one of my windows and Pella responded quickly. Cody and Jonathan came out as scheduled and quickly fixed the window.Both Cody and Jonathan were very friendly, knowledgeable and efficient. They arrived within a one hour window, and completed the job within 20 minutes.

Eric and Madelyn came by and we’re incredibly helpful and knowledgeable! They gave me the quote on the spot and it was really informative. They brainstormed some ideas for a specific window I needed. Thanks!

Madelyn was awesome! She came to our house to give a quote and was both professional and honest. I highly recommend both Pella Windows and Doors as well as Madelyn. Give her a call, she won’t disappoint!

Soooo......they do a good job selling and the windows are nice but the installers that came out did not do very good and they are very proud of lifetime warranty that does not cover labor after the first 2 years which was not told to us. And we have already had 2 windows that the seals went bad. I would not recommend this to anyone.

Joey is a Fantastic sales rep, she is always very helpful when I am ordering product through Pella. She has helped expand my company through her professional expertise and advice. I will recommend her and Pella to every customer and builder I do business with.

Cody and Gage did a great job. They were prompt, courteous and professional. Could not have asked for better service!

We love our new door!! The quality is great and it looks wonderful. We really liked our sales rep, Drew, who helped us get everything picked out just the way we wanted it. I highly recommend Pella if you are looking to replace a door.

Very pleased!!!! I expected to spend the whole day waiting around for the technician to look at our door. To my surprise, Cody arrived exactly when he said he would. He diagnosed my problem in seconds and had it repaired in minutes. He is very knowledgeable about the products he represents. When he left, our door was repaired and sparkling clean. And Cody was even kind enough to give me a lesson on how our doors worked!

Pella sales associate Mr. Blake arrived to our home on time and was courteous to us and offered recommendations for our home and details on build quality. He talked us out of a wood door for the front and steered us towards a fiberglass door which would be lower cost, lower maintenance and still provide a strong, cable and appealing door. We are currently shopping around for other bids and if the numbers are close we will be happy to go with Pella.

We recently purchased replacement windows for our home in Southlake and while the windows have not yet been installed; we are confident it will be as seamless and fluid as the sales consultation process. Our sales consultant, Madelyn exceeded our expectations. What we most appreciated about Madelyn was her desire to answer our questions and not push the envelope to get the sale completed. Sadly for her, we had A LOT of questions but she remained very patient with us through the process. The other thing we really liked was her transparency; if she did not know the answer to a question she did not fake it or tell us something we “wanted” to hear. She would contact the subject matter experts at Pella via her cell phone, place us on speaker, and ensure she had the facts. Pella is not cheap; however, you pay for what you get and the service thus far has been first class. A big thanks to Madelyn!

We have enjoyed our Pella upstairs windows and thought it was time to replace the non Pella windows downstairs. Drew Campbell came out and provided several options to match the look and feel of our old windows. He was very helpful and provided several options to meet our needs.

Drew visited our home and covered all of our window options in depth. Excellent presentation… Unfortunately, Pella does not manufacture the type of window design we were searching for. Drew was knowledgeable and easy to work with.

Waited 40 minutes outside their showroom which is supposed to be open until 5p, its not. No one here, locked door. Call the phone number and get oh sorry Im in Iowa cant help you. Btw the doors are $4000 plus installed, dont do the home consultation unless you want a pushy used car salesman approach used on you and 2 hours sucked out of your day. Is definitely not a quote meeting. Even when told I wasnt making a decision today the salesman tried to push the issue. Definitely not impressed with him.

We had an excellent service and repair experience with Pella at our home! John and Jonathan were kind and so helpful as we made repairs to our older Pella sliding doors. We highly recommend!

Great experience with Pella. The representative showed up exactly on time which is a big deal for me.Great consult! We went over options and I actually changed my initial order based on his advice.Now considering estimate!Thanks Mike!!!

Our customers are extremely pleased with the amount of options available along with the quality that the Pella brand is well known for. The sales staff are well trained and experts on all the products they offer. Thanks Joey for the amazing customer service and ensuring our customers have a great experience!

Expert knowledge. Prompt service. Couldnt ask for more professional workmen, Cody and Daniel were great. Will definitely be using Pella Windows again!

Madelyn Walsh was our sales representative for Pella windows today. She was extremely knowledgeable about the product and answered all of my questions. Madelyn supplied us with a detailed quote. She was so nice, I enjoyed her visit.

My husband and I had the pleasure of meeting with Madelyn Walsh, sales consultant for Pella Windows and Doors. Madelyn is knowledgeable, professional, personable and thorough. Truly a delight to do business with. We are excited about our new windows!

The most gorgeous windows and doors! Built great, beautiful style and so easy to open and close! The rep for Pella Joey Whalen is phenomenal with the most absolute customer service, knowledge and responsiveness. We just adore her!!

We recently built our dream home and did a lot of thinking about the right windows to invest in for our project. Luckily we met Joey Whalen with Pella Windows, she was amazing at helping us navigate the many window options we needed to consider. We are very happy with quality and look of our new windows. We definitely consider Pella Windows a smart investment in our new home and would recommend Pella Windows to anyone looking for a quality window.

I CANT EVEN GET NEW HINGES FROM PELLA FOR MY PELLA DOORS. SEEMS EVERY TIME ALL I COULD GET WAS CONTRACTORS ALL I WATED WAS HINGES. IT DIDNT USED TO BE THIS WAY

The guys are great! Jonathan and Cody did a great job ! Fun! Knowledgeable! Professional! I would recommend them for any project or service work! I love my new 4 panel sliding door! 🤗💃😘

Andre Agee my Pella sales rep has been a joy to work with. From day one his personality truly is ; was a selling point. He was honest and not pushy and he did not tried to be over aggressive in his approach. Each time I text him I received a timely reply. I plan to purchase more windows and I will certainly reach out to Mr. Agee. Thank you Pella for the great service. The installation went great Thank you again for my beautiful windows.

Last week Ryan M showed up at our home we did not tell him that it was our first bid. He did not pressure us at any time to sign on the dotted line. No fake manager calls and most importantly he gave us the best deal he had up front. After a week of debating my options I am going with Pella. The reason for our decision was largely in part to the low pressure approach from Ryan.

Had a great experience with Justin Blake with Pella windows. I would recommend him to anyone. Pella has great pricing they beat the pants off of Anderson windows.Thanks Justin,

For the women out there tired if being talked down to by salesmen, you will find your experience with Andre very pleasant. He listened to what I said, ran through my options and didnt try to oversell me. He respected my time and allowed me to process the information with no pressure.

Everything is fine until you write the check.After that Dave Wamstad didn’t answer the phone, return calls or emails. Just couldn’t be bothered.It made a small issue turn into a big issue.No service after the sale. Would have been better off buying windows anywhere else.Never had anyone ignore me like this after spending 12K.

Drew Campbell came by and explained all of the options for replacing our windows. He was professional and knowledgeable and helped us decide what would work best for our home which turned out to be one of the less expensive options.Were excited about getting the new windows and will update this review with the projects progress

Caution!! Make sure to get multiple quotes from other Pella retailers and educate yourself on costs before finalizing on a quote. Pella is currently running a sale (50% installation and no payment no interest for 12 months). Sounds great in theory considering the cost to purchase and replace windows. But the quote I got was higher then the quote I received from Lowe’s!!! I had 15 windows replaced with a higher level Pella window installed for a certain amount and recently just got a quote for another house I’m replacing windows from a Pella direct sales person, for 12 windows, lower level Pella window and the supposedly 50% off the installation and they came out $2000 higher!! Shame on you Pella!!

Very professional and no high pressure to buy. Prices lower than expected ( versus Milgard) and better quality too. Would recommend so far. Installation to be done in about a month from now.

Madelyn Walsh gave an amazing presentation. She is friendly and focused. Spent an hour answering all my questions. Only went with another company b/c of price.

Mike O’Malley was very professional and thorough during his consultation at my home. He took time to walk me through their various products and was very knowledgeable.

The sales consultant, Andre Agee, arrived at exactly the time we had scheduled. He was extremely polite and knowledgeable. He had all of the items (samples, glass, etc) with him to help me make a very informed decision about my Pella windows....I can’t wait until they arrive!

Jonathan & Cody repaired our Pella patio door quickly & efficiently. Very courteous. Door works beautifully now. Great job guys!

Had pella install three living room windows. They left the security wire out after they sealed the window frame. When I asked why they wire was sticking out in the middle of the window frame, they said it wasnt their job to reinstall it. I told them it wasnt like that before and it should have been placed inside between the frame and the wall. Now my security sensor doesnt work, because it shows my windows open. When I called and complained the lady just said to send her a picture for training purposes. She didnt try to fix my installation issue. I will never use pella again!!!!

Cody arrived on time and executed a skillful and elegant window replacement. For a big guy, handling a bulky double pane, the installation was extremely graceful and professionally handled. Bravo bud...

Just had our consultation with Mike. It was a wonderful experience. He is extremely professional and helped us understand the Pella product. We can’t wait to get our new windows. Thank you Mike.

Drew came out and gave a thorough presentation of Pella windows. He answered all questions we had. Very impressed with Pella windows. Thank you!

Extremely informative and comfortable experience. Thoroughly covered options. Drew is extremely professional and personsonable.

We just placed our order and so far it has been a great and easy experience. Joey is awesome, friendly and doesnt waste time.

Had two sliding patio doors installed which cost over $18,000. It took over two months to complete the installation after being told that this would be a two day project. Communication with the customer was completely ignored and we ended up on the back burner to get the job done. On the original demo day the guy showed up and left after he said he rang the doorbell but no one answered. We advised them ahead of time that they have to call us to make sure we knew they were on their way since our doorbell is difficult to hear in our two story home. We were told they would all hands on deck on day two and knock it out. They underestimated the project . The demo went well but the aftermath was awful. We had brick dust fill our entire downstairs area because they failed to seal off the room. Cleaning up was difficult and our air filters needed to be replaced. The finish guy spent several days in a row afterwards and actually was never qualified to do this type of finish out. They had to send in another team to finish up and correct the damage that was done. The entire project took just over two months and it looks great now. Communication with this company is chaotic at best. No one seems to know what the other is supposed to do. We were kept in the dark. An iron Lintel that was supposed to span the slider was never installed the first time and was discovered when the finishing team came to replace the outside metal trim that had nails shot right through. The finish team completed the job right the second time but they should not have had to clean up the mess caused by an unqualified finish contractor. The professional team that was sent out were all very polite and easy to deal with but the lead coordinator was horrible with communication. We have two additional sliders that we would like installed but are very hesitant at the moment to even consider tackling this project. No one ever contacted us after the job to see if we were satisfied. Shame on Pella!

Drew took his time explaining all available options for our home. I feel that with the details he provided I was able to be confident in my choice of windows and am very happy.

Madelyn was very helpful and detailed when describing each item. She knew what she was talking about and listened to each question we had to ask. She was very nice and professional.

I worked with Joey Whalen and she was amazing! She was there every step of the way to make sure everything went okay. We love our gorgeous windows from Pella and we have Joey to thank for them!

Cody is THE BEST!! He came to our home with Perfect timing!! He fixed the issue on our window and is an Expert!! We love our Pella windows and Cody too!