Very disappointed. I ordered a pecan praline cake....and there were no pecans in or on the cake! I cant believe I paid $25 for a plain frosted cake (there was honestly nothing great about it AT ALL) with cinnamon sugar sprinkled around the sides of the cake. Maybe it would be more appropriate to call it a praline cake (because there are no pecans), Sweet Shop. I called the store and spoke with the owner to explain my dissatisfaction and she simply said there was nothing she could do, and offered an Im sorry. What happened to customer service? This was a very negative experience.Added after owners response:The cake was really pretty and I was very pleased with the presentation. There was no way to know there were no pecans in the pecan cake without cutting into said cake. I have now posted pictures of the cake as I was unsure of how to do this at the time I originally posted this review, because I NEVER leave reviews. That should tell you something. I have also made a comparison of the praline cake I found on your FB page BEFORE ordering. I shared with you that I am from Louisiana to let you know that the basis of my expectation is experience. I have been making pecan pralines for over 30 years, so I know what a pecan praline is and what it consists of. Take a wild guess at what the main ingredient is. Its PECANS! You didnt need to replace the cake to make this right, however you could have done more than nothing, which is what you did. You did nothing but tell me there was nothing you could do. You also could have offered me a credit or discount on a future order, but you didnt. That is what excellent customer service looks like. That is how you build customer satisfaction and loyalty. My review is just and is now more properly supported with evidence.

Oh my Yum! Cupcakes that melt in your mouth. Reminded me of how good cupcakes used to taste when I was a kid! 🍰 🧁

Sweet Spot is amazing! Customer service, cake decor, cake taste, all of it was amazing! Will use again! Wish I could post a pic! Thank you!

I was charged $30 for cupcakes I never received. I would have been happy with a refund, or even if they would have allowed me to pick them up later, but the person in charge said there is nothing she could do or would do to help me out. Very rude Management. They would not refund me, however the cupcakes were made. So either they sold them to another customer, which means they got paid twice for the cupcakes, or maybe the employees kept them? Who knows? All I know is Im out $30, and they dont care. Sad that people do business this way.

I was extremely disappointed with my purchase the cupcakes were extremely dry, stale and tastes like cardboard. I typically order one cupcake taste it and then purchase more however this time I made a hasty decision that I definitely regret. They definitely have the presentation down to a science, however flavor, taste, texture and moisture is definitely lacking. Nothing tastes homemade.

Have ordered on Ubereats from here twice and I am overwhelmingly impressed at the quality. Being a sweet connoisseur and baker I’ve even gone as far as ordering cupcakes from the old TLC show DC cupcakes where they shipped them 800+ miles. These are no joke and the brownie is equally as delicious! 5-star recommendation to everyone!

Update: I have added more pictures of different cakes that we have had made a Creative Memories and we are still so pleased! Enjoy :)My family has been using this bakery for 21 years now. The owners know our family by name. Its an amazing family business. Their cakes and cookies are the best anywhere. They also offer amazing gluten free goodies that taste phenomenal as well. The cake decorators are very talented and friendly and always willing to work with us on whatever we want, even surprise us. My daughter had a Donut birthday this year and they did a great job on the cake... all their creative genius.My advice is this: if you are unhappy with anything regarding service/ product etc..., communicate with them. They always are willing to make it right. We love being able to support a small business in our community. 21 years going strong!

I ordered petit fours and cake pops for my daughter in laws Baby Shower and they all were amazing! People just loved them! Will be ordering again!

We purchased a mystery gift card envelope for charity at a benefit for the Humane Society of North Texas last year. The card was for The Sweet Spot, who I loved for donating to support the animal shelter before I even went there to redeem it!We selected a lemon cake that was just gorgeous out of their ready made cooler - not to worry as it was fresh and flavorful and kept for several days in our icebox while we worked our way through it. The star of the show though was the Dreamsicle cupcake we also picked up! It was SO SO GOOD and although we dont live anywhere near here weve decided its worth the drive to come get some more goodies!The staff who waited on us were so friendly, too even though they were already busy that morning. I can see why they are popular!Thanks Sweet Spot for supporting the animals and for the delicious baked goods!

Delicious gluten free cupcakes! They were not dry or too dense as many GF flours tend to be. They were somewhat fluffy and the buttercream icing was the perfect sweetness. The prices are more than fair. Customer service was also very good. We will be back!

This used to be my favorite spot to get cakes and cupcakes but recently I came by and got a cupcake and was basically curled over in pain while become best friends with the toilet shortly after eating the cupcake. I’m not saying that the lack of gloves or masks from that we saw in the store was a factor but I’m definitely not saying Other.Saddened that during a global pandemic they decide that now is the best time to really double down on the no gloves while giving you cupcakes.

OK so...was in the mood for sweets and saw this place on Grub Hub. The dessert box was soo delicious and its almost 7pm. I cant imagine how good it must be in the morning if it tastes so fresh and moist this late. Delicious desserts! And Im sooo picky. Highly recommend!!

Just ordered for the first time and I got the Celebration Box and I was very impressed, very much worth $30 and my coworkers loved it. Will definitely order from here again. I ordered with Uber Eats btw and you can use my code for $10 off: eats-0ce2w

This bakery is so good I love it

I love buying their 2 dozen assortment of cookies. The kandy cookie is the best kandy cookie I have ever had! I absolutely love ordering from them.

Lots of great items to choose from. The brownies are 👍 great. My wife loved the chocolate cowboy boot on her cupcake. Great job 👍👍

The cakes here a delicious and amazing looking. We ordered a paintball theme cake for our sons 10th birthday. The cake looked so good I didnt want to mess it up by eating it. I will definitely order another cake from here.

I love the cupcakes from here. They are always the best. The lemon and pina colada cupcakes are my favorite.

We absolutely LOVE the Sweet Spot Bakery! Have used them numerous times for special occasion cakes, cookies, cake balls...all delicious! Their quality, attention to detail and customer service are all excellent! I have recommended them to numerous family/friends, all have been highly satisfied. Keep up the great work!!

Seriously disappointed in the booking and planning process. Communication wasn’t timely either. Being in the industry I understand busy times but turning down a paying customer is just strange to me.

Dry cakes but fast

Ordered from Ubereats. Cupcakes tasted old, dry barely moist

Ordered through Uber Eats and presentation, time, and quality was PHENOMENAL! They helped me send a great birthday treat to my sister from states away!

We ordered a celebration box for our 10 yr anniversary to share as a family. Their cookies, cake balls and chocolate covered pretzels were delicious. I’m normally not a fan of macadamian nut cookies but theirs are amazing. The cupcakes were a little dry to me but I’m not a big cupcake person anyway and the frosting was pretty good on the one I had. Everything was presented beautifully and we will most likely order again from them in the future.

Sharon did a phenomenal job on our wedding and groom cake. My husband and I were married June 16, 2018 and we couldnt be happier with Sharons customer service and how amazing our cakes tasted. My husbands groom cake was a whiskey barrel chocolate whiskey infused cake which we had never tried before but knew thats what we wanted. Sharon and her husband went above and beyond for us by making a sample cake before our wedding to make sure we liked the taste and they even surprised us with whiskey cake pops on our wedding day. If you are looking for any cake or cupcake needs do not judge them for their reviews their customer service is amazing and their cakes taste amazing you will not be disappointed. Thank you so much our guest are still raving about how delicious our cakes were!

Sorry, didnt buy their cakes or anything else they made. Dont get me wrong, they make very pretty cakes BUT Theyre quite expensive to me.There was a Coconut cake in the display case. When I asked young lady who seemed to be senior to the other,What kind of yummy things has this cake got in it that would make a person like me want to buy it? Her serious answer, Nothing. I replied Whyd is it called coconut? It doesnt have coconut shavings or flavoring? She then said Oh yes, it does have flavoring.Krogers makes beautiful specialty cakes just as well as these for at least 1/2 price. Sorry.

Great Brownie! A lot of variety and great service.

The cakes were delicious!

Excellent customer service! Have purchased several cakes, cupcakes, sweet treat. Not only has everything been beautiful, the quality and taste has been exemplary! Cake pops are a must have!

Our go to place for delicious sweets and desserts of all kinds. Love the options, prices and customer service. The designs and presentation is magical.

My district manager brings us yummy treats from this bakery EVERY year and i look forward to it everytime. They have these heavenly little vanilla cake squares that are just magical. i dont know how they do it but it literally feels like youre eating the sweetest cloud. Also their cake pops are out of this world! i might not be able to wait an entire year anymore to get some treats from here. highly recommend!

We went to Sweet Spot when it was under the original owner. The atmosphere and vibe was way different. She greeted you with a bright smile and made you happy to look around. With extensive knowledge of her baked goods. Now it feels like a vendor youd find at any mall. A very inferior product compared to there predecessor. Nothing had any flavor and the texture reminded me of something youd find in a high school home economic class. Maybe the teenagers they had up front at the register are doing the baking too. We wont be back.

Sarah helped out with a cupcake order for my office. She was awesome and the assortment was great! My whole team loved their cupcakes! Haven’t tried anything else, but recommend the cupcakes for sure.

Wish they have more variety on cakes

Awesome cakes and cupcakes. Worth the price honestly. I love the lemon and mint cupcakes. Customer service exceptional and very friendly

This place did my baby shower cake. It was a half-sheet white cake with red berry filling and cream cheese icing, and decorations to look like my shower invitations. The decorations were cute and the frosting was smoothly applied but they are WAY over-priced for the quality of the components.The actual cake had the taste and texture of grocery store bakery stock white sheet cake. The frosting tasted nothing like cream cheese, and was on the cream-colored end of the white spectrum but also tasted nothing like butter. I think they tint the icing and pocket the enormous cream cheese frosting mark-up. I would honestly have preferred a homemade cake, even from a box mix, with from-scratch cream cheese frosting and no decorations at all. Frosting is SO EASY TO MAKE. Dont patronize this business.

The manager gave us a fantastic price for our wedding cake, and let us try lots of flavors for no charge. She listened to what we wanted and the cakes were so moist and delicious. Our wedding vendor said I had the best tasting brides cake she had ever had! She has eaten a lot of cake too! So I highly recommend this place!

I have used Creative Memories for special events since 1989. Most recently, I helped with a 21st birthday. The cake, cupcakes, dipped pretzels and cookies were perfect. Sharon always exceeds my expectations. Wish I could add photos to this review. Words don’t do them justice.

Absolutely wonderful place! Saved my wifes birthday! Wonderful staff, very friendly yet professional! Very reasonable prices! Highly recommend!

Ive tried twice. Both times cupcakes were dry and flavorless.

For what they ask in price for cakes you would think that they would make nice cakes. And for being cake decorators, like they call themselves, you would think that they had imagination or talent on what a nice cake should look like. I got the worse looking cake of my life. Never going there for another cake. Ive seen grocery store cakes looks better.

I called them from out of state with 4 days until the birthday party. They were very polite and worked with me to make the perfect picture cake for my little boy. It was an 8 four layer cake with the vanilla whipped icing. The cake crumb was just the right amount of moist and soft. Yes, the icing was sweet, as these cakes are, but not so much I was sick to my stomach. If you want less icing, you can ask for a 2-layer cake instead. It was probably the tastiest birthday cake I have ever bought! My children asked a piece every day. Would use them again in a heartbeat if I were there again!

I sent a photo via email of my grandson fishing, hes 5 years old...they perfected the giant cake and put a fish onto the end of his line! It was a big hit because my grandson said but Nonnie I didnt catch a fish I told him that is why we made sure he did on his cake, because that counts too! He was very excited! I would share the pic of the cake, if there was a way to do that. Very very beautiful half sheet cake. Rhonda W.

Perfect for birthdays or other occasions where the cake isnt too important. Their cakes were mediocre, despite having some interesting flavors. They tend to use a lot of icing. Would definitely advise against using them for a wedding. Instead, use them for your kids birthday party.You get what you pay for!

The cakes here are delicious and pretty well priced for what you get, would recommend you check them out. Great for events and great to take home.

Creative Memories was my cake destination for years. I moved away for 4 years and returned to DFW hoping to use them again. In June, I was going to place an order for my husbands birthday and I was told that I had to place an order with a baker from 10-2. But like many people, I work at those times. I had finally gotten a hold of a baker and they quoted $90 for a small sheet cake with a design. No thanks...I found someone to do it for $50. I really wanted to give them a second shot on a simpler cake. I tried again today, and the lady who answered couldnt take my order. This practice is very inconvenient for people who work. This in turn caused me to look at the reviews. It seems like service and quality have both declined. I will not be trying them again. I am glad the reviews saved me the headache.

Didnt try anything but the cupcakes werent very good definitely not for the price of $3 each. Maybe there other items are better.

The cake for my daughter 18th Birthday was tastefully and creatively designed just for her! Her guest were in awe of how beautiful and moist the cake was. This is the 3rd cake I gotten from business and I have made it my go to because Sharon and team gets it!

Just used them for a graduation party. The cake and cupcakes were a big hit. Really beautiful work and delicious as well. All came exactly as ordered and exceeded expectations.Lots of compliments from guests.

Today was my first time stepping in and I loved it. Had a brownie and a ding dong. It was a little pricey but considering the quality and the location its to me expected. Next time I need a special occasion treat, Im coming herr.

Always delicious and the staff is always amazing

These Cupcakes are creative and other-worldly! The cakes we have ordered have been above and beyond our expectations every time. The owners keep it meticulously clean. We are very grateful for the positive support they have brought to the families of Keller ISD. They employ our high schoolers and have not only given them a safe work environment, but imparted valuable work ethics!! This is a Hometown Business to be proud of!

Their cupcakes arent good at all. I went when it was under the original ownership and Ive been since under the new ownership and they still arent good. In fact, we went today and the cupcakes were awful. Too dense and the flavors taste too artificial. The service isnt all that great, either. Kind of a ho-hum, Im only speaking to you because its the right thing to do attitude. In my opinion, their cupcakes are overpriced and not worth the money. There are other places with better cupcakes for the money.

We got the almond cake with cream cheese icing for my daughters graduation/college acceptance party. It was the talk of the party. A beautiful cake and tasted so good. I dont even like cake and went back for seconds. Lol

3 strikes and youre OUT!!!I have lived in the H.E.B. area for 50 years. I have tried Creative Memories on numerous occations but always with the same result. RUDE, RUDE, RUDE. I tried one last time to order some things for a graduation party. I spoke with S____n on the phone and she was very helpful with ideas, when I arrived at the bakery I was greeted by a sweet young girl that seemed clueless. When I repeatedly ask for S____n (rhymes with Aron), she kept going back to the kitchen and returning with nobody to help me. Did I mention that I could see her talking to S____n!! I just left and took my business to the tried and true Bluebonnet Bakery in Fort Worth!!!I gave it 2 stars just because I dont like the word HATE.

Simply the best. The owners and staff are always friendly. The cupcakes are sinful. Stay away from the Lemon Drop Cupcakes as they are my favorites. I dont want them running out!

Customer service amazing, place very clean and organised and they did a wonderful job on my sons birthday cake exactly what I wanted and you guys must try the cupcakes.

Weve been using this bakery for 16 years now and we cannot find a better bakery. They are consistently awesome and exceptional customer service. They decorate to impress not just to satisfy.

Went in yesterday for a gluten free cupcake. Although they looked delicious. I walked out because she had them right next to the regular cupcakes. My understanding was this is a normal thing. But for us celiacs its a cross contamination nightmare waiting to happen. I left disappointed and still craving a cupcake :(

They do a great job! Order cakes there every year!

Amazing cupcakes! We like the celebration box. Lots of goodies to share.

The cupcakes were good but I could have made the same cupcake at home. The price was cheap so I would go again!

We ordered a Unicorn cake. Absolutely adorable and delicious!!! It was strawberry cake on inside and vanilla buttercream frosting. So good!!!

Went Jan 7, 2015 for the first time to get me daughter cupcakes for her birthday.. They were HORRIBLE! The top of the cupcakes were hard as rocks and when I tried taking off the cupcake wrapper, half the cupcake stuck to it so I figured let me just taste it and see if itll taste better then what Im seeing.. They were dry as paper... We threw them all in the trash! Will never go back!!!

I got red velvet today and it was a big no no! This tastes like straight betty crocker!! I came in there so excited but i came out disappointed. Never will i ever come back to that place again!! 10 out of 10 don’t recommend!

I think the cup cake I had today was very good wasn’t too sweet just like I like them it was a red velvet cupcake was satisfied with my purchase

5 minutes till 8 I called and asked if the doors closed before 8 she said yes they do.I asked if that’s all the time she said yes.👍🏼

Cupcakes look amazing but leave much to desire in flavor

Ok I was the person that bought the over price carrots cake for my husbands birthday cake.... never will I go back just cut the cake and it was horrible and I ordered cream cheese frosting and hot butter cream!! When I called I was told they can fix it by scrapping the frosting and putting cream cheese WTH really! But nothing else could be done! I couldnt given speak with manager. People please taste your cakes before leaving!! I definitely will never go back!!

Sharon and Brack are great!! And, the sweets definitely hit the spot! Thanks again!!

I went in to buy some cupcakes for both my son and daughters birthdays. They were dry, fell apart like they were made out of sand and the icing was hard as a rock. Very disappointing and when the kids would not even touch them it was a red flag. I threw one of the non chocolate ones for the dog to eat and he turned up his nose. I can say everyone was very disappointed in the cupcakes, including my dog who will eat his own poop. I will never go back again.

Absolutely disgusting. Old boxed cake with nasty tub frosting. Will not come back!

Amazing cupcakes!! ❤️❤️❤️ I will be back to try all the flavors!

Ordered a cake for my Parents-in-laws 30th Wedding anniversary and it was beautiful. It was a carrot with cream cheese icing and the flavors were lovely. I asked about their gluten-free cup cakes since my sister-in-law is celiac and Sharon was kind enough to make sure that there are extra flowers made that matches the cake and decorated the cup cakes to match the anniversary cake. So thoughtful. It was unfortunate that my sister-in-law found gluten when she tested the chocolate cupcake using a Nima testor but the blueberry cupcake was gluten free. Probably a cross contamination. But I am very happy with The Sweet Spot Bakery and would definitely go back.

I have bought many cakes over the years but not again . The cakes have gotten so expensive but that aside... they are very RUDE!! I go to bluebonnet now and I enjoy spending my money there because they smile at you.

What ever you do, avoid this place at all costs when placing a custom cake order. I went in to get a 6 inch custom cake. Well, for starters, dont go in after 3pm if youre looking to place a custom order- the bakers arent there, therefor they cant take your order. Well, I was showed the pre-made cakes in the fridge, and was told a basic 6inch cake starts at 25. I went back another day to get quoted for a cake. I was quoted $60 for a 6INCH CAKE, with no extra toppers. Only 3 different colors of buttercream icing. They said that it was due to having to mix multiple colors of icing.. $30 extra worth of icing for a 6inch cake?? I dont think so. I left. I got the SAME cake, but a BIGGER size with a fondont elephant for $20 somewhere else. My advice would be to at LEAST get another opinion at another bakery before placing your order.

I have been getting cakes from here since August 2001. 16 years of excellent cakes, thank you for still being around!

Service was in the middle of the road I think proper training in Etiquette is very important overall the selection of cupcakes were pretty good I rate them a 2 due to personality and customer service and 3 in regards to the cupcake selection

Fantastic service, delicious recipes and always willing to help a great cause. Family-owned business and I love that.

This place is nasty. Had an upset stomach for a week after eating their snickerdoodles.

I stopped by this bakery while on travel and passing through the area thinking it would be a great treat. However, I was sadly mistaken! On the board it clearly says cupcakes are 2.95 each and cookies are 75 cents each. I ordered one strawberry cheesecake cupcake, a snickerdoodle, and a sugar cookie with icing. My total should be 4.45 before taxes; however, it was around $6.50. I asked the cashier how she came about this total, and she states, Oh, the larger cookies are 1.95. I asked why this price isnt listed on the board as well, and she said she didnt know. Its not right to provide misleading information to customers regarding the prices of your products. They need to list all prices on their price list. Once I got back in my vehicle and back on the road, I bit into the strawberry cupcake, and it was ICE COLD as if they took it out the freezer and put in a bag. So, I chunked that back into the bag. Then I tried the snicker doodle cookie and the sugar cookie with icing, and they were hard as ROCK! So, I immediately threw those in the bag as well. Needless to say, I threw all of it in the trash when I stopped at a convenience store; it was a waste of my money.

Took my gf for the first time on Valentines Day weekend, can honestly say one of the best variety of quality and taste of any bakery in Texas!

Great pictures! Very creative

Absolutely delicious & the staff were very kind!! I will definitely go back

The wedding cake tasted like it had been frozen for months. We ended up throwing most of it away. Big waste of money.

Nice area for sweets and socializing.

Great staff. Friendly. Awesome deserts

Ordered a birhday cake and 24 cupcakes @3+ bux a pop. The cake was dry and the cupcakes perfect. So the actual rating is 2.5 stars.

Im a very very honest person when it comes to doing a review and I gotta say I was so not pleased with $3 cupcake that was waaaaayyy overpriced it was very dry and found just not very good.The sweet lady behind the counter was very kind and the customer service was good but the quality of both different cupcakes were maybe average at best I have had much better at most grocery store bakeries for about a $1.50 just to be honest

The best thing about this place is the taste of their products BUT that is only if they can get your order right.

WAY OVER PRICED and the people that work there are sooo RUDE! The cake tastes great dont get my wrong but the first time I ever used this place I was quoted one price and then when I went to pick up the cake the price had more than doubled and even after I showed the manager the quote I was given she said a quote is just a quote not the actual price... the cake was good a decently put together so I thought I would give this place another shot for an upcoming event and they want to charge extra for everything they can think of... dont waste your time the quality is comparable to that of a grocery store and while the flavor is good I would rather spend my money anywhere else...

Dont bother! Cupcakes were very dry...like cardboard.

I have died and gone to cupcake heaven. Thank you Ladies for the little bites of delicious-ness....

Absolutely disappointed!!! I checked online to make sure you would be open when we got there! Online said you were open till 8 we arrived at 7:30 doors were locked and y’all were gone!!!! Guess y’all should change the time!! We drove 45 minuets!!!

I ordered a 2 dozen box of assorted cookies for my dental office. All the girls here LOVEDDDDDDDDD them!

Kind of a disappointment I got gluten free cupcake and my daughter got regular red velvet cupcake they were both dry and old tasting I will not be back

Walmart grade tasting cake, pretty but too expensive for what you actually get.

Service is terrible... and quality of cupcakes isn’t worth the throuble

Had these cupcakes for my grad party and they were a hit! Very friendly environment!

Best cupcakes ever!