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Things Remembered
GLENBROOK SQUARE, 4201 Coldwater Rd, Fort Wayne, IN 46805, United States
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Things Remembered
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Je
Review β„–1

I was in Things Remembered last night trying to get some gifts for family. It happened to be very meaningful to me because of the occasion I was getting them for. The lady who helped me, Laura, literally went through every single box until I was satisfied with what I was buying. The manager, who is only here for the holidays, was amazing also. Kentucky is lucky to have you sir! You two make a great team and for as busy as it was and only two of you...you ROCKED IT!! Thank you for the great service. I definitely needed a pick me up after two deaths in my family this week. You guys are awesome πŸ‘πŸ½ πŸ‘πŸ½πŸ‘πŸ½

An
Review β„–2

The employees at this store are FABULOUS! I wanted a specific necklace and she looked through every box to find it, and even though they were extremely busy, they worked ours in so we wouldnt have to travel back from Michigan the next day. Superb service!

Ka
Review β„–3

The older lady working on Friday, 11/13 has no customer service skills. She was very rude. I ordered online for pick up four hours later. Went there four hours from ordered time - the machine hadnt been turned on for the day nor was my order complete. I attempted to speak with the lady and she kept answering call after call instead of waiting on me while I was directly in front of her. I finally left, called customer service and spoke with them for 22 minutes. They promised item would be ready four hours later with pick up time at 530 that evening. I got there at 530 and the rude lady working was still there. When I gave her my name to pick up item, she said she had NO order for me. I explained I contacted customer service and was promised it would be ready by 530.At this point the rude lady contacted customer service and spoke with them. After she talked to them a few minutes she tossed the phone at me to speak with them.The company compensated me after speaking with costumer service.The situation could have been handled differently by the worker in store - she could have apologized for the product not being done as confirmation email said it would be OR could have apologized for my inconvenience of making two trips to the store. Instead she was upset I placed an order and inconvenienced her.My family has ordered products this past August and twice this month - each time one of us has called regarding order or picked up the order she is working and RUDE. Her calling is not direct customer service.I will no longer placing orders for pick up at Fort Wayne location.

Me
Review β„–4

Nice store and staff was very fun. Definitely would recommend their services.

Tr
Review β„–5

Friendly staff got what we needed in about 30 minutes definitely would go there and get something else from them for Christmas or birthday or whatever

Ju
Review β„–6

My husband got me a memorial necklace for my dad that is beautiful and a globe with our wedding date. Sadly the glass on the snow globe shattered after being tapped...

Ja
Review β„–7

Nice little place with a good selection of items

Kr
Review β„–8

I love this place.... You can get basically anything you want/ buy engraved. They turn out beautiful.

Br
Review β„–9

Got something engraved for my husbands birthday and they took my order so fast and got it to me with speed. Awesome customer service and lots of cool trinkets for special occasions.

El
Review β„–10

Kristin was an absolute delight. I placed an order on line, and I called her location. Kristin greeted me with a cheerful voice, and helped make this very special surprise gift one to be Remembered. Awesome job!

Ke
Review β„–11

I went in on a bind to get gifts for my bridesmaids. I went in on Saturday and Nick at Glenbrook promised me he would have them in by Thursday at the latest. He called today (Tuesday) to leave me a message they were completed and done. I so appreciated the customer service and how kind and friendly he was. He helped me out a ton. Thank you!!!!

Sh
Review β„–12

Very nice quality gifts to engrave. Store associates stee very patient and kind.

Su
Review β„–13

Literally the worst experience. My order was not worded correct. Not the correct font. Under the wrong name. They tried to give me someone elses order. Not done on time either. Management said there was nothing they could do to rectify my wasted trip or guarantee I would have my order in the next 24 hours. Just seriously disappointed.

Jo
Review β„–14

The guy in here that help me was awesome, last minute gift made easy because of him.

Ca
Review β„–15

Absolutely love their personal service and quality of product. I am so glad we found them for our personalized retirement gifts for our pastors.

Ab
Review β„–16

Very friendly people they do a great job and a great variety of things to purchase and great sales

Ni
Review β„–17

Staff for my project done quickly! I was pleased!

Ch
Review β„–18

Loved it...ordered online, product was just like pic, ready on time, also...

Re
Review β„–19

This place is great for special occasions like anniversaries or weddings. They also specialize in engraving items.

Ja
Review β„–20

Staff was helpful, very nice products.

Ma
Review β„–21

Nice personalized products

Fa
Review β„–22

Very helpful staff

Th
Review β„–23

Always great service and well informed

Lo
Review β„–24

Not very helpful.

Ja
Review β„–25

Nice place

Do
Review β„–26

Too expensive.

To
Review β„–27

Ok

Information
4 Photos
27 Comments
4.2 Rating
  • Address:GLENBROOK SQUARE, 4201 Coldwater Rd, Fort Wayne, IN 46805, United States
  • Site:http://locations.thingsremembered.com/fort-wayne-in-46805?utm_source=local&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 260-483-5807
Categories
  • Gift shop
  • Engraver
  • Glass engraver
  • Jewelry engraver
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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