Dereck was outstanding. I was greeted on arrival and he immediately got things started and showed me the waiting lounge. After, he told me items needing attention need on my Monte Carlo AND how to save on the costs. I was very impressed. I returned today with my 2020 Chevrolet truck and received the same expert service. Again I was pleased, with a warm greeting this time from other staff and a pleasant send off. I just moved back to Ft Wayne after 40 years and tried another Chevrolet dealership much closer to me and not only was I not impressed, I was turned off to that dealership. Thank you.

Summit City Chevrolet always puts the customer first. They are a local company and they give back to the community in so many ways. Patrick Ross does an amazing job at listening to what the customer needs and wants. You will not be disappointed when you purchase a verhicle from Summit City Chevrolet! Experience the difference when shoppjng for your next vehicle or if you are simply looking to sell your current vehicle! If this review is helpful would you like it please and give it a thumbs up? Thank you!!

We had a great experience with Summit City Chevrolet. We worked with Ryan Pruitt. The whole process was professional and enjoyable. At no point in time did we feel pressured into anything. Ryan was a pleasure to work with and I would strongly recommend going to Summit City Chevrolet the next time you need a vehicle.

Great service! I worked with Shirley and she did an awesome job keeping me in the loop about what was happening with my car. My front engine mount had gone bad and they were able to fix it the same day I dropped it off, luckily it was covered under warranty. She told me some other things they noticed that I could fix now if I wanted to, but I didnt feel pressured at all.Im afraid I didnt catch his name but the shuttle driver was amazing! He was friendly, a great conversationalist and professional. When he found out I recently moved to the area from somewhere without snow he gave me some tips which was kind of him.Also one of the other service associates, Malcolm, was outstanding. Shirley was busy when I arrived to pick up my car, and he was quick to give me a friendly greeting, helped with the check out process, and seemed happy to answer a quick general question I had.

Had my vehicle two days and still didnt even start on it, and that was with an appointment. Was never called by the service advisor to tell me that they were running behind and needed to keep the car. Very poor experience all the way around. Second time that has happened with different vehicles own. Will never go back again.

Dealership is great, their service department is wishie washie. My advisor is a Jekle and Hyde, they have had my Blazer since this past Monday and they havent even touched it. Be talking to Summits general Mgr Monday along with the service manager. Thankful I nave a secondary vehicle or Id be out a paycheck for a week and a half

From the first phone call to the day that I picked the truck up, the staff was amazing! Jeff and Nick were both very responsive via phone and email. Everything was just as expected. I bought the vehicle while in Atlanta GA and flew up to Fort Wayne to pick it up. They went out of their way to make sure that I had the vehicle in time and Nick even picked me up from my hotel when it was time to sign some papers! Even with the distance, this is my GM dealership of choice. Thanks again!

The check out lady is very rude and not helpfulness at all. The person who did the paperwork called me a liar about a coupon until I pulled it up and showed her on my phone. Should have been in there files as well. Especially since they contacted me and offered me the deal. She then had to take MY phone to another room to show someone else, instead of the person coming out and looking at my phone in front of me. Now I have to be worried that they went through my phone and took personal info. Very unprofessional! I get called a liar, and the possibility of having my personal accounts hacked. Not the best trip for an oil change at Summit

Was suggested I could save money by putting off buying tires for about a year. Super thankful that was mentioned. They dealt with what I needed at an affordable price and had me out of there. Would recommend.

Sam was incredibly helpful and the whole process went smoothly. Him and my husband had great communication throughout the process via text as well as in store.

Amazing staff got the pleasure to meet Scott Wilder and Patrick Ross.Everything went smoothly will recommend if friends or family are looking for a new car

I am from out of state and got stranded in Fort Wayne when my transmission went out. Tom, the service manager, treated me so well! I had just had a previously bad experience with a dealership who did work on my car a few days earlier, and Tom helped me figure out the problem and get a solution worked out quickly and with so much compassion and care. I felt so relieved and that Summit City took such good care of me and I was able to get back home to NE Ohio with confidence

Bought my used 2012 malibu from here and its been great. Fair prices, and the service department is top notch. Ive always had Jason when I need service on car and he has been phenomenal. He wont B.S you on what service you need done and will tell you the best and cheapest way to go about it. For all my future car repairs he is the man Im always going to ask for!

Had a great experience with Cruz Garcia as my salesman! He helped my family get into just the right vehicle with literally no stress. Today I took my truck in for a recall but turned out the trip was for nothing since it was in error that I was called. Staff made a very concerted effort to make sure this didn’t happen to anyone else. They went above and beyond to make it right for me by running a free diagnostic test and gave me the printout of all the data. Service department went even as far to give me a free oil change at my next visit even though I’m still covered by the first visit oil change! Great experience where they turned a problem into one of their strengths.

Everyone I worked with was friendly and knowledgeable! Drew Topp specifically made me feel taken care of, as he worked with me for months to find my next vehicle. Wally in the body shop helped me tremendously when someone backed into my vehicle not 6 months after purchasing! Both of these guys were great and really made me feel taken care of!

Summit City Chevy was able to get my parts when they were unavailable any place else. Installed shocks, struts, and brakes in a timely fashion. The only issue was when I picked up my vehicle, it was still squeaking. They’re addressing this issue now but had to keep my vehicle over the weekend to do so.

I absolutely LOVE my New Chevy Trailblazer!! It has so many new safety features and is amazing to drive! I was grinning from ear to ear when Tony told us the good news!! Tony is absolutely wonderful and works really well with you and personable! Cruz was wonderful, too!Thank you all for the Beautiful Car!! :)They go above and beyond for everyone there that walks in! :)

I went to have the oil changed and mentioned what was going on with the radio. The tech checked out the radio and let me know it needed replaced. A new one was ordered and scheduled for replacement. A couple days later it was replaced. The wifi wasnt coming through so the guys took it back and figured out why (even the Onstar tech couldnt figure it out). These guys were diligent in making sure it worked before letting me leave dissatisfied. They knew I was on a time schedule and got me out as quickly as possible. Im completely thankful and grateful for the techs!

When every your check engine light comes on, you get that pit in your stomach feeling (what’s wrong)…My family was getting ready to leave on a camping trip and I went to fuel up before hitching up the camper. When I started our truck the check engine light came on and stayed on. I got the txt notification from OnStar that I had an engine or transmission issue. This is not what you want to hear right before hitching up a camper for a trip.I called Summit in hopes of finding out if this was a serious issue or one that I just need to get in for service as soon as I could. After speaking with my service advisor Jason, I went into the dealership to have the error code read to see what the severity was. After reading the code, I was told that I should not dive the truck without getting it fixed as I could do damage to the truck, I was only running on 7 of 8 cylinders (glow plug went out). At that point, I figured our trip was over before it started… Who knows how long it would be before I could get it in for service…. Jason went off to check on something and when he came back told me they could get me in right then. He estimated it to be done in 3 hours, but in fact the tech was able to get it all wrapped up in 1.5!So just when we thought our weekend trip was ruined, we were still able to make it, just left a little later than we had planned.Just want to thank Jason and the crew for the great service and making the dreaded Check Engine light the best it could be!

I bought my vehicle from Summit a little over a year ago and Kolby was great! Today I stopped in for my check engine light being on, not knowing I needed an appointment for that. Jason took the time to help me anyway and even fixed the issue! As a mom that had her baby with her, I’m very thankful for Jason being quick and efficient with helping us.

What exceptional service by my sales rep Sam Miller and the Service Dept. I looked for a vehicle for 2 months from dealership to dealership, from sales rep to sales rep. They were all garbage, not only did I get my diesel at a great price in this crazy expensive market going through Summit City, I had an amazing sales person who wasn’t high pressure like most. Thanks again guys.

We purchased our 2015 Traverse in July of 2015. We enjoy its ride and provision to carry our family when the need arises. Our granddaughter in her first travel named it the cloud as it floated along the roadway. This name has continued throughout the years of our ownership. Thanks to Summit for helping us maintain the cloud!

Drew and the team at Summit City Chevrolet did a great job listening to my needs and getting me in a great vehicle.

Everyone was so very nice. Ryan was very helpful and we were very pleased with our whole experience here. We definitely recommend Summit Chevrolet if you are interested in buying a new vehicle.

No problems at all. I have always been happy with their service.

I cant give Summit a 10 because I have had bad past experiences and this one good experience doesnt make up for the bad experiences. They need to create a pattern of all good experiences, its not hard to do, just do their jobs every time. But I do have to say that the gentleman that took care of me this time was excellent. I also went into the showroom to check out cars because my lease is up in one year. The sales lady I talked to was excellent, friendly and professional. I asked for her card so I could talk to her again in a year. Her name is Megan VandenBerg.

Your service staff, led by Mr Tom Charles, is the reason we bring our cars in for service. Always professional and I don’t t believe we’ve ever had a bad experience!

I took my 1977 El Camino there for the cruising I had an awesome time

Really enjoyed our experience. Sales staff was great and very patient. Ended up getting exactly what we wanted at the price we wanted.

Communication is TERRIBLE!! I only spoke to the service reps when I called in. I didnt even know what was wrong until after the fixes it and even then they only told my husband, not me. Customer service is definitely not the service departments specialty. if I didnt have warranty covered by them, I decided wouldnt choose to go there for anything service related. Love my sales guy, Love the finance manager, HATE having to take my car in for anything!

I received excellent customer service purchasing a used vehicle from Summit Chevy. From the moment I reached out with a brief inquiry, Jasmin was very responsive and took the time to send addition photos. I received a call back from my salesman (Kolby) who was extremely knowledgeable and assisted me with all the options the vehicle offered. Because I was purchasing the vehicle from out of state, Adam and Nick (financial managers) walked me through the entire financial/tax process and It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! THANK YOU for the excellent service……

My service experience was done in a timely manner and professionally.

Great buying experience! Everyone was so friendly and easy to work with. We’ve purchased from Summit City Chevy in the past and we’ve always been pleased. Very professional, Covid conscious, and wonderful to do business with. Be on the lookout for Sam M. And Cruz G., they’re the best! Thanks guys ☺️

I had a great experience purchasing a new Tahoe. Ryan was a wonderful salesman - he helped us find the perfect vehicle and kept me updated while it was in transit. We were given a loaner while we waited for our vehicle to arrive, which was so helpful. We also worked with Cruz, who was also very kind and professional.

Brought my car up from Indianapolis, where I live. I always get the best service at Summit City.

My salesman, Ryan Pruitt was very nice, considerate and hard working. We arrived at the price I expected when I walked in the door....painless process.

Im a fifty year old, disabled, African American man. Shawn McSweeney was my vehicle salesperson in late 2019. Summit City Chevrolet currently does all of my maintenance to both of my vehicles. As far as I know all of my work is performed Timely. Ive only had one incident where they messed up. They left the fuse box uncovered underneath the hood. The manager Tom Charles made it right for me.

I have only had good experiences at summit. The service members I have dealt with are very professional and courteous.

Saw my car sit outside waiting room for 30 mins, waiting to be informed that it was finished, before I went out to inquire about it and get my keys after waiting almost two hours for oil change.Also voiced concerns about a throttle issue at same time of oil change, watched them drive my car straight into the bay for the oil change and straight out. I did not have codes thrown on the car so they said nothing was wrong. There was no way they test drove it despite what the numbers in paperwork state. Unsatisfactory service in my opinion.

The sales team and entire staff were very friendly and accommodating for my family and I. Great and pleasurable place to do business. Will look there again for my next vehicle purchase.

Went and picked up a order,good people,they didnt race out when we drove in like other dealers would do

Oil change, tire rotation, cabin filter, brake pad, and rotor replacement work was completed satisfactory. Pricing was almost 30% higher than competition but is expected for a dealership. The main issues causing my poor review derives from their unwillingness to secure a loaner at the time of scheduling due to unknown time of service completion, and the body shop manager providing a scripted response that factory warranted paint issue was caused by a rock chip. This is false. The warranty is clear but apparently the speculation of cause is open to interpretation. My history with the dealership, payment for services needed without negotiation, and the clearly stated warranty should be enough to complete the work.

Despite a major repair, they got my truck in immediately. Even though they had to order in the front differential (complete unit), it was ready for pickup Friday after only having dropped it off Monday for diagnostic testing. They addressed every issue I brought it in for and took care of them all. Excellent work and fast turn around.

Mark L made sure my car was worked on quickly; it was finished quickly as well. Another good visit, thanks Summit!

Jeff was awesome. We got everything done quickly and easy.

The salesman who we talked to was incredibly friendly and honest with us. I really liked how easy going he was and that he wasnt pushy at all. He let us explore at our own pace and we were really comfortable the whole time. Although we didnt end up buying from there, Id definitely consider it in the future.

They did me good on my Chevy Cruze. Ask for Todd Richey tell him Sondra Kramee sent you

I was greeted and my car was taken immediately and I was directed to the comfortable lounge to wait. The service rep checked to make sure they understood what I wanted done. I waited about 1 hour and was told my car was finished and waiting. The lounge was very comfortable with TV and pleasant surroundings. My bill was waiting for me and my veterans discount was remembered. Who could ask for anything more? M. Kanning

I just have to say Summit City Chevy is awesome. Thank you to Jason for all of you help.

Fort Wayne Corvette Club organized the show without their Summit City sponser.

Several people offering to help, friendly staff, good communication verbally and in writing

People were friendly and helpful. Got the oil changed on my truck, did the paperwork on the car and I was out the door. Scott did an excellent job for me.

Sam was great. Made buying my first brand new car a great experience!

After numerous times trying to find out what was wrong with my car I took it to my dealership. From buying my car from them to getting my car officially fixed, I can honestly say they’ve been awesome and very attentive with me. I can’t thank Jayson enough for helping me with my car and completely understanding my frustration, 10/10 recommend Summit City Chevrolet!

I love the customer service at Summit City. It is why I drive to the complete opposite side of town, passed another Chevy dealership, to get my car serviced here. I am always greeted right away and taken care of quickly. I feel valued as a customer. Thank you.

Took alot longer than anticipated, so I opted not to have the warranty work done at this time.

We went and got a truck from them and had not even made first payment and had only drove it maybe 70 miles total and a brake line blows and they want to change over a grand to repair it...Stay away...

I believe customer service was exceptional. The people were friendly and felt like family. I will definitely be back.

Everyone was very friendly and listened to what i wanted. Very easy to do business with and I felt no pressure at all. Love my new vehicle and free car washes. Ryan Pruitt did a fantastic job.

Great service from technicians and Brian in Service! Thank you summit!

Excellent service in a timely manner. Price keeps going up however!

Service was very efficient and people were friendly. Checked in, taken home. Work was completed within estimated time. Good experience.

It was a very good experience for both the wife and I. We were very well taken care of and Ryan are salesperson did everything he could to get us the best deal we could get. So far we love the new Equinox!!

Had an emergency battery replacement. Jay got me right in and replaced the battery in no time. As always, top notch service!

Ryan was a great salesman to work with. We let him know what we were interested in test driving and he got them all around. He let us think it over and didn’t pressure us to make a deal. He called to inquire what they could do to get our business. They were able to locate what we needed and the whole process was easy. The team after the sale also were kind and professional. This is a great dealership to work with.

Done everything they said. It was great

Great service. Better staff!

I was impressed with how smoothly and easily my new car purchase went. Kolby was an excellent salesperson. I love my new Chevy Trax.

Mark L in the Service Dept. did a nice job getting things set up and done quickly; I appreciate it!

Worst service ever! 1:45 for an oil change, and then the service advisor got smart with me about it. NEEEEEEEVER AGAIN!!PS. I have coupons for service work at Kelly. Get in touch, Ill share, spare anyone else this experience

No one has followed up with me after saying they would.

Drew did an excellent job on getting me the car I wanted for a fair price. There was no pressure to buy. I bought a used Impala. I truly love Impalas and I am dissapointed they are being discontinued. I got a great single owner car with low miles and well maintained. I have not purchased a vehicle from Summit City in many years but glad I went back to them this time. If you are looking for a friendly, down to earth, honest, no pressure salesman, go in and ask for Drew Topo. Thank you!

Oil change and tire rotation was quick and done correct. Jay does a great job and all the people are friendly at Summit city Chevy

Everyone was nice and the process went very smooth, they were able to help me get into a newer car, and i really appreciate it.

Last week I had the opportunity to purchase a used car from Summit City. I first went on-line asking questions about the car. Dylan the tech guy was awesome. He took more pictures for me and was willing to help out in any way. Once we saw more pictures, we decided to take the 2 hr. drive to Ft.Wayne. We were greeted by Tony Jones. He was so pleasant to work with. He didnt pressure us and was super friendly unlike a salesperson I had met prior to our visit to Summit City. They worked with us and made buying a the car SUPER easy. Usually buying a car can be stressful, but not there. The day of delivery, I wasnt sure what to expect, but my car looked fantastic! I love my Mustang GT and would definitely buy another car for Summit ever though they are 2 hours away.

Drew was very helpful in the purchase of our new vehicle.Everyone in the process from the first drive to delivery.I will be back to buy another vehicle when ready and tell my family and friends. Thank you

Purchased a new 2021 vehicle from this Dealership. My sales person, Tony, was wonderful! He was able to locate the vehicle I wanted, made sure I got it and always kept me in the loop. All of the other staff we worked with Nick, Dylan and Cruz were also great. The buying experience was quick and easy. Thanks all, I love my new ride!

Malcolm Jones in the service department is fantastic! He was very friendly and professional helping us get a new battery for our Buick Encore this morning! But Im not surprised really, everyone is always so great when I bring my car in for scheduled service. Best experience weve ever had with a car dealership!

They have always taken care of my needs in a timely and professional manner.

Sam always make the process of purchasing a vehicle smooth and seamless. I would recommend him and Summit City to anyone in search for a new or used vehicle!

Vary Professional staff i got exactly what I wanted.Sam Miller is a great person to deal with.

Summit City Service Dept. always goes above on beyond. Tom Charles and his team are an outstanding group. This is why I continue with Summit.

Oil change today went great

Everything was taken care of and done promptly!They always do a great job for me. :)

The service was great and staff was extremely friendly and helpful.

Fantastic place to do business!!.. From sales to service everything was great!..Tony Jones and Tom Charles are a great asset to the company!

Everyone is always so nice and eager to help. I took my vehicle in for a front end alignment. It was done in just under an hour. I think that is great! Thank you.

Everyone is great. Went in to get a new key fob for my truck and they took the time to hook it up for free. Thanks guys.

Malcolm was the primary associate who helped me through my ordeal. I had an issue that seemed to disappear during/after inspection. However, Malcolm made me feel like I was heard and that he did everything in his power to ensure my vehicle is truly running at peak efficiency. With that type of help I am definitely going to get all repairs done at summit city Chevrolet

Always prompt and on time. Jay is a great advisor and always willing to assist and any way.

Fantastic team! Did a great job to keep us safe during our new car purchase, cleaning the entire office before signing financial paperwork. Customer service 10/10 and all staff was friendly, while maintaining social distancing. I recommend this dealership with high regard.

The service people are great. They explain it all and very friendly.

Very friendly was very interested in what I wanted and answered all the questions I needed

Kolby and Patrick really provided excellent customer service. I am so pleased with my purchase and all the support and help they provided. I suggest if you are looking to purchase a vehicle that Summit City Chevrolet is the place to go 💯❣️

I used to go the City Chevy for an oil change but never did it right and about blew my motor but luckily it was oil sensor failing out and a local employee wanted to give me a tip on how to do it myself than spend 400+ for a 5 min job. I come here now to get my oil change done and save money too also they are very helpful and take good care of every vehicle coming in as if it’s there own

No pressure, just a genuine concern in getting me in the right vehicle. I had picked a model on-line. But after talking with Sam, I switch to one that better fit my needs. They made the buying experience easy. I highly recommend them!

Very Clean and professional environment, honest service writers that have your best interest in mind and wont try to sell you on something you do not need. Quick service.

Thank you for always being top notch and providing the best service. I have purchased probably 6 cars for my husband and myself. I love Shirley in service and Austin Asbury is the best at making sure all goes perfectly! Love Summit City Chevrolet!

Jason was great at communicating and explaining everything i didn’t understand. He also spent the time to show me how to check my tire treads.

Great sales people