Never been there just showing you what your trucks are driving and how dangerous that could be if an accident were to happen
Robin was well prepared for our meeting today. Extremely helpful.
Lots of really beautiful, cool bathroom and kitchen accessories. Worth an appointment to shop or just look.
We have dealt with Lee Supply in the past and it was excellent- but this most recent time it was just terrible when something went wrong. We were replacing an existing toilet and the wrong size was ordered (this was not the problem) so we were doing an exchange- but it took 8 WEEKS to get the correct toilet back in! What was worse was the fact that i had a hard time talking to ANYONE about it, so i was left in the dark. When I finally did get a hold of someone who said the toilet was in, it took over a week to get back to me and say we could pick it up and we owed money. I dont want to pay the difference because it was such a headache.
I had an awful experience with customer service. I had a part that failed the day it was installed. The plumber told me it was defective. I took it to the store for refund or exchange. A guy at the desk told me he couldnt authorize a return or exchange. I or a plumber had to return it to Delta & Delta will send me a new part, which will take 7 - 10 days! Meanwhile I had a showerhead thats leaking 5 gal every 2-3 hours.I was never told about that kind of return policy when I bought thousands of dollars worth of plumbing supplies & fixtures for my home from Lee Supply.I have more to buy, but will be looking elsewhere. Also have 4 friends that will be building new homes this year or next. They will be looking elsewhere for plumbing supplies.He also wanted me to come back when Mark was there. I tried to explain to him the part isnt that expensive ($100 or less). If I keep making trips back to the store to see if Mark is there, Ill soon have more time & money invested than the part is worth. I wanted customer service now, not later. He got very irritated & told that is not how it works. He kept telling me: You just dont understand how this works. He made me feel very insignificant, like I was bothering him.I have over 25 years of experience with customer service, dating back to when I was a child, following my Dad around to his multiple businesses that he owned. After I started working for him, he would have fired me I EVER treated a customer like this.Added the following on 7-3-19This encounter took place approximately 12:00 noon, on Fri June 7th.I mentioned the plumbers name that day. I wont mention his name here, since this review is not about the plumber. This review is about the customer service I experienced that day.Heres an example of the agitated response I got when I mentioned the plumbers name: Joe?? Wheres he been? I havent seen him around here buying things, in a looong time!! (Joe is not the plumbers real name)After that I started to slowly back away, as our conversation became more tense, until I got to the door. Then, I smiled & said: Thanks for trying, & I left before things escalated any futher.
We walked in with plans to remodel our kitchen and bathroom, but were told to make an appointment and come back next week. The employee made us feel very unwelcome. We wont be back. Ever.
Friendly & helpful customer service.
Great people great place and prices also
Great service,great people
No help. Walked around and upstairs and down. Pitiful.
Good service
Very helpful
Nice