With my new car purchase I had to get my car detailed here. and Im very happy with it last time I had a new car detailed from a dealer(not this one) it came back with swirl marks. but in and out within an hour.

Ive had my Volkswagen for 5 years. I always take it to Volkswagen dealerships for service, and I recently moved from Washington State to Florida where this is the only Volkswagen even semi-close to me. I take a day off of work to be able to drive my car all the way to this dealership for an oil change and recall. This service center has been the least adequate of the several Ive been to.Heres a few things that I feel need to be acknowledged.1. The woman who answered the phone for scheduling was clearly bothered to be speaking with me. Then when I asked about having the recall of the fuel bolts done as well, she told me unless I had my vin number with me on the phone, she couldnt schedule a recall check because she didnt know what the recall was for....even though I had the year, make, and model of the vehicle as well as the recall description sent to me.---However, the gentleman who worked the check-in was accommodating and said they can do it as long as my vehicle wasnt one of the rare ones that the issue actually occurred to as theyd need to order the parts, and once they took the parts off to check, my car wouldnt be drivable. Thankfully it wasnt.2. I arrive and they were very adamant about me dropping my car off, both on the phone and in person. I understand if covid was a concern, but I made it clear every time I had no option of dropping it off because I was new to the area and was driving it 45 minutes away from my home just to have Volkswagen service it.3. While waiting, the gentleman who checked me in comes and tells me he recommends a brake fluid flush and tire rotation. He tells me the brake fluid flush should be done around my mileage, so of course I listened and said okay.---I ironically get a Carfax report two days after this service, and I had the brake fluid flush done 10,000 miles before this visit by Volkswagen. Im not sure if theyre unable to see what other Volkswagens have performed, but I find it unethical to recommend something needed when it clearly wasnt. Also, the only reason I didnt know a brake fluid flush was done on the last visit was because it was my 50,000 mile visit, and I told them to handle whatever was recommended as Ive had the car from the beginning.---Now.....the tire rotation. 🤦🏼‍♀️ I dont understand why people offer to rotate tires if they arent going to do it correctly and balance them. My car now shakes when hitting 60 miles an hour. It did this the day after leaving the dealership, and I didnt notice it the day of leaving because the long stretch to my house doesnt hit 60 mph. So Im now stuck with a shaking car on the highway because I havent been able to take another day off from work to bring it 45 minutes the opposite direction for them to fix.4. Lastly, Ive never had service by Volkswagen and not have my car cleaned complimentary. I found that odd and it may be just because Im no longer under the warranty of free service/oil changes. I have no idea, but overall I was disappointed with this visit and the money wasted.

Excellent service, able to get me into a new vehicle for an affordable rate despite my low credit. Ian Fisher is a great guy and Dylan Maypole is a good salesmen. Love my Tiguan

This is by far one of the best dealerships I have been to. I was on vacation when my oil light decided to turn on and I had to get a change quickly. This dealership took great care of me and responded very proactively to the situation. The service team (+ management) was incredibly nice and showed great concern over the matter. They even offered to provided a shuttle to a local breakfast stop during my wait. I would make the drive to buy a car here, knowing how great this place treats customers. Keep up the great work!- Jonathan

Great Service! Great Staff! Didnt even buy a car but they were extremely helpful with letting me look around.

Matt was extremely transparent with everything I had a question about and everything financial related. He was extremely down to earth and kind, highly recommend

My experience was great and amazing as usual! Thank you Mark, Brandon, Matt, and everyone for taking great care of me!!

It was okay they get you into the dealership because you get in the mail you might have one money prize etc when you get there I have collected more earbuds that I care to think about and I usually give them to my great-granddaughter or donate them because thats the only thing you will ever win

Nice people, good deals. I especially like the MANAGER MARCUS... nice addition to their crew and the people were friendly helpful and attentive to our concerns... they also were willing to work deals and not hit you with bad APR rates... I don’t write reviews ever but I had a great experience here so I decided to give my opinion ✅

I communicated via text with both Maria and CJ before coming in to look at cars in person. Their patience with my questions online made me feel comfortable enough to come in and look. Casey H. assisted us in person and the process could not have been easier. He patiently answered my questions and pointed out features I didn’t remember to ask about. We plan to pick up our new car once it is delivered to the dealership and are excited!

This was the Subaru dealership. Both salesmen, Jeff and Corey, were very personable and knowledgeable. Since I had specific requirements they were very helpful in the buying process. Everyone there was very friendly and helpful. I would recommend this dealership to my family and friends.

I had Steven help me today as my service rep he was really quick and is great at his job. I also had brandon the parts manager help me set up this appointment today for a particular issue I had with my car and he was very delightful to work with. I love my Subaru I wouldn’t drive a different car because it makes me feel so safe in every weather condition I’ve driven in!

Been to this location numerous times and I did have a few issues but Ray Warner fixed every issue, every time. Ray is hands down the best thing that this place has going for them. His customer service and making sure everyone is taken care of properly is the only reason I rate 5 stars.

Austin did a great job finding the best car on the lot for me. Everyone was very helpful.

Mark deLaVega did a great job helping us out from the first day we walked in a few months ago. He was friendly and straightforward which was a welcome experience. When the car that we were looking at ended up getting sold to someone else he was very helpful to help us get one ordered which worked out better for us so we got EXACTLY what we wanted. Once our new Ascent was finally delivered everyone at the dealership was very kind and understanding since we came on a Saturday morning with our 3 year old and 1 month old. As we were working on other paperwork, Mark was amazing and hung out with our toddler so we could finish up without distractions. Brent in finance also made things very easy and not stressful for us as well and that too was appreciated.The whole experience made trading in my dream Jeep a lot less painful and we are so excited to be a part of the Subaru family now and we LOVE our Ascent!

I desperately needed new wiper blades on my Legacy and was from out of town. I called and they were able to see me within 15 minutes and installed the blades quickly and efficiently. This was important because I had a 6 hour drive ahead of me. They provided excellent service!!!

I had an absolutely great experience with them. Everyone was extremely helpful and knowledgeable. I was in need of a car and was able to test drive and purchase a 2015 Nissan rogue and I am not disappointed with my experience or purchase at all. I am absolutely thrilled about my vehicle and have been enjoying it for the past month. It is great especially with how busy my work schedule is.Definitely would recommend them to my friends

Very friendly staff! And made recommendations on items that need attention that I hadn’t scheduled. I appreciated that. However, I was approached by someone while waiting inside the dealership to get a COVID shot. That was very upsetting to me. This is not a clinic, or a doctors office. I was there to get my oil changed and tires rotated. Not happy about that at all

My wife, two kids, and I drove over 12 hours from Ohio to have our first family vacation in Fort Walton Florida. As luck would have it, our 21 Atlas Cross Sport threw up a check engine light just after leaving Whataburger for the first time. We called Ray, after a few others didnt seem to care about our problem or that a family of four was stranded on the side of the road, and he SAVED our vacation! He helped us get a ride home when Lyft and Uber had no vehicles able to take 4 people. He helped set up the vehicle to be towed, He kept us updated via text while we hung out at the beach and he sent his shuttle driver, Jim (awesome guy!) to take us to the grocery store. After the repair was completed, we had a coolant light turn on, which had to do with the engine fluid levels settling after the repair. Regardless, Ray sent his best guy, Domonic (also super awesome guy!), out to us at the beach to check on the vehicle and verify everything was fine. This is a prime example of TOP KNOTCH/WORLD CLASS Customer Service. I cant thank Ray and his team enough for being there for us when we needed help and saved our family vacation! THANK YOU!

I was extremely impressed with the facility and staff. Michael in Service was outstanding! He explained all aspects of the warranty work done and demonstrated professional courtesy by having a staff member go out and get me coffee since machine was in repair! Thats service!

Step One Subaru has awesome customer service & are a great value to Subaru owners! They replaced the clutch on my 2012 Legacy in a day. Plus, they came in on the quoted price. I’d recommend them to all my friends & family.

Absolutely phenomenal customer service!! We bought three cars from KC (amazing person) in two months! Never had an experience like this in car buying service. The transparency and honesty is unmatched! We’ve always kept up-to-date cars in our home and we’ve been to several different dealerships, from Toyota to Honda to Hyundai and finally Subaru. We’ve finally found the perfect brand in our home, Subaru is hands down the perfect car! Thank you so much KC and the team for making sure we got what we asked for in our cars and budget. This experience is truly unmatched!

The team at Volkswagen of Fort Walton have bent over backwards to help get my family into the car of our dreams! Ian Fisher and Derrik Gossett have been wonderful to work with and Josh O’Connor has gone above and beyond! Thank you for your help!

I had an issue that triggered almost every light on my dash Sunday evening. I called the dealership first thing on Monday, Tyler the service rep said to bring it over and they would diagnose it ASAP. I towed my Forester over to FWB and within an hour and a half Charlie the Master Tech had it diagnosed and explained to me what all needed to be replaced. I approved the repair and the car was ready for me to pick up on Tuesday afternoon. Communication was great and the repair was taken care of quickly so I could get back in the road.

Austin Gaines was patient and took the time to explain everything to me :) I would definitely recommend this dealership and salesman!

Everyone who works here is so sweet and professional! Received an oil change and tire rotation. As a first time car owner, everything was explained well. They even suggested some good breakfast places around the area for while I waited! I feel really good leaving my car in their care. Thanks FWB Subaru!

Great car buying experience. Mercedes was are sales associate and was awesome. After stopping at a few other dealerships in the are this one was the most friendly and helpful. Really went the extra mile to help us get a car we loved at an amazing price and interest rate! Would highly recommend checking them out!!

As always, great service. Thank you Cody for all your help.

I’ve had multiple services done here, most on a 2018 Jetta Wolfsburg and a couple on a 2013 JSW TDI. Overall I’m highly impressed with their work and professionalism. I’m doing four stars only because I had one mishap with service that was done to the 2013 TDI but luckily it was caught early enough that there were no bad outcomes. I want to thank Ray Warner for his excellent customer service and doing everything in his power to right any wrongs done by the service team.

Awesome experience! Caleb was very knowledgeable and friendly. Subaru of Fort Walton is definitely the place to consider if youre in the area and interested in a new vehicle and Im sure their used selection and process is just as great!

Our salesman, Jeff Westrich, did an amazing job making us feel welcomed and comfortable with our decision to purchase our Ascent. He was extremely knowledgeable on safety features, answered all of our questions, and went out of his way to get us the best deal possible. We were extremely satisfied with his patience and first-rate service throughout the entire process. Thanks to Jeff and the entire staff of Subaru Fort Walton Beach for making our buying experience a pleasant one!

This was one of the most pleasant car-buying experiences I have ever had. Cory Johnson went above and beyond the call of duty to put me in the right car at a decent price with no pressure no matter how many questions I asked. The finance people were friendly, professional and low pressure. I cannot recommend this dealership enough.

Its been literally 35 minutes listening to late night soft core music in que waiting to speak with the service department and Im about to hang up. Wonder how long this could go on?

Had a great experience getting my new Ascent. I worked with Mark deLaVega and the GM Sarah Cagle and he was super knowledgeable and beyond friendly. I would highly recommend going to see them for your next car purchase.

Cody Johnson was my salesman. I would definitely buy a vehicle from him again. It was a great experience.

Ive been coming here for 3 years to have work done on my WRX, and I have to say today was the best experience Ive had. The service advisor Michael Shoemaker was courteous and helpful throughout the entire process. The technician Charlie Morse also came out to the floor and talked to me about the work on my car, which was greatly appreciated. I havent had the best of times in the old location with customer service, but these two really showed me a great level of service that ensures Ill definitely come back again for my car needs!

Subaru took me in before my appointment and did what needed to be done faster than anticipated. Thank you. Also, thank you for hosting the pet adoption. If you had taken the time other places take for maintenance, we would have gone home with another fur baby.

Brand new building is super nice. Everyone was polite and friendly, one employee even made me a hot cocoa which was surprisingly delicious. Was able to work in peace while my car was repaired. A repair, I might add, that was accomplished swifter than anticipated.

Customer service is great! Nothing but greatness did I experience from both service department and sales. I recommended two of my closest friends to go and buy there new vehicle there.

Quick, prompt service from both Tyler and Dacia today (hope spelling is correct). Facility was clean and roomy, plenty of snacks and drinks. Before I even knew it I was back in my car. Thanks Subaru!

I drove into the lot and was greeted by Ian. He was very knowledgeable, kind and his skills regarding my vehicle was outstanding. I highly recommend this car dealership!

Had wonderful car buying experience and Fort Walton Subaru. Ask for Austin Gaines hes a wonderful salesman. He never put on any pressure on us to buy. A+++++

I was unable to locate the Forester Sport model in the color that I wanted at the Subaru dealership in my hometown.The Toyota dealership in my hometown gave me the high pressure, hard sell treatment that completely turned me off.Several Subaru dealerships in surrounding cities contacted me, but were unwilling to negotiate price.The people at the Subaru dealership in Fort Walton Beach contacted me with the exact Forester Sport model that I wanted. After a couple of long distance conversations, they offered to hold the Forester for me with no down payment or holding fee. (One of the other dealerships offered to hold a Forester for a nonrefundable fee.)We negotiated and agreed on a price. Two days later I drove from Tallahassee to Fort Walton Beach and retrieved my beautiful new Forester Sport. It was well worth the time, the effort, and the drive.I highly recommend the Subaru dealership in Fort Worth Beach, Florida. Their sales staff treated me with kindness and respect.

Visit was pleasant. Service was good I guess. All questions I had concerning my new car was answered. Appointment was 10:45 but car was not ready till 2:40, was not informed of time frame to service car. Glad I hang out with friend & went shopping. Did not realize Subaru charges for tire rotation regardless if bought new car from them. That’s definitely uncommon to me.

Jeremy was amazing helping me get into a car. These folks help you no matter your score

Amazing service department they do a wonderful job taking care of me and my 2013 Volkswagen Golf TDI, since my purchase 2 .5 years ago when they were Volkswagen/Subaru. Jeff Westrich gave me a great deal and the service department has been just as good. During my most recent visit for battery and oil change my service representative was Mike Kirk. He really helped me out over and above the call of duty. Always great service I also want to put in a good word for Troy, you guys are the best. I will be a loyal customer for life. I would definitely recommend these folks to anyone!

My wife is a local subaru ambassador and we frequent here. The latest was the 2019 Ascent reveal party. Great time!

We visited this dealership today with the intention of just looking after our daughter in NC told us that two of her friends had a VW Atlas and LOVED it! We were greeted by Tanner, a young Army veteran, and after only a couple of hours and a great test drive, we came home with a new VW Atlas. EXTREMELY please with the courtesy and service oriented staff, and perhaps the MOST friendly dealership.

Thank you Derrick and Tanner for a fantastic car buying experience at Volkswagen FWB! Both gentlemen were professional, polite, and easy to work with. They listened to our needs and expectations re: price and value, and we never felt any pressure or rush to make this purchase. After driving my 2021 Tiguan for one week now, I am astounded with the car and the entire experience. Go get yourself a car at Volkswagen FWB!!

We just traded in our Honda CR-V for a Toyota Tundra with Jeff Westrick. He was professional, personable, honest and upfront, and made the whole process as seamless and quick as possible. He negotiated for us to get a great trade in value and bring our monthly payments down. Thank you for helping us get into our new truck! Highly recommend!

I had a great time at the Subaru dealership at FWB. My dealer, Casey, was very helpful with my difficult situation and I’m thankful for that. He helped me pick the right car and took me through the process step by step when I needed it. I would go there again.

Great service, and extremely helpful and honest. I enjoyed my experience.Tony really helped me out.

Very nice and professional. Ignore to deal and make sale.

Everyone here is super friendly, and had us situated in a new vehicle in about an hour. Love this place!

I would love to be able to contact the service manager as you are suggesting. I I have attempted to contact them multiple times. I have left multiple messages for I believe his name is Ronnie who is over all the dealerships. I spoke to him once and he got me a refund but has never returned my calls to further discuss if theres actually an issue with my car. also it is impossible to simply speak to anybody you want to at the dealership. The lady who answers the phone does not let you through.

Horrible customer service. Made the whole car buying process difficult, and I didnt even get a car there. All the staff I came in contact with was completely rude. Save yourself the time, effort, and money and go literally anywhere else.

Amazing staff, everyone there is helpful friendly and just wonderful to be around. It’s so enjoyable to go there to purchase a vehicle, for service or to just pick up an accessory for my outback.

Great service here. Very helpful and courteous. Made sure I was comfortable while waiting and the staff took all precautions for COVID safety.

Great place! Super fast, no hassles

This is my second time buying a Subaru here. I loved my last car and I’m excited to get a newer version of the same car! I worked with Tony Santos 6 years ago and he was great to work with and trustworthy! I was lucky to work with him again! Highly recommend. You’ll be treated fairly, informed, and NOT obnoxiously and annoyingly pressured.

Made an appointment & took my beetle in for repairs. I should have left as soon as they told me they couldn’t get to my car that day. What? I made an appointment! Oh so they will work me in. 2 hours later they come and tell me the problem. I already knew what the problem was, I told them. Then tried to give me the hard sell on a pollen filter & a $500 tuneup. I declined. 3 more hours and I’m fed up. This is at most 1 1/2 repair. I look out in the lot and my car is sitting there, has been over an hour. I went over to ask what was going on when Chad the service writer waltzes in from a lunch break. He says my car has been ready a while but he had to go to lunch. I haven’t eaten in 7 hours and he had no problem repeating several times it was his lunch. Customer service was not part of his training. However the mechanic did fix my car and it is running just fine. They did replace the pollen filter.... which I had replaced less than 6 months previously and charged me $40. I’m not a happy camper and I will NEVER go back!

Was having a problem with my Ascent not accelerating. I was having the problem as I drove onto the lot. They called the next day and said there’s no problem please come get your car. They said the technician drove the car and couldn’t reproduce the problem. As I was driving off the dealership lot, I was able to reproduce the problem and couldn’t get my car over 25 mph. I brought one of their employees in the car to show them. So overall bad experience. But once they identified the problem they fixed it well and quickly.

Thanks Mike for the great work on my Outback and explaining my repairs. You have great customer service.

We purchased a 2020 Outback from Step One Subaru on Saturday; this was the best overall vehicle purchasing experience Ive had since buying my 1st new car in 1971. Cory, Jeff, and Becky guided us from setting the appointment through vehicle orientation / test drive and finance/paperwork. The whole team was professional, friendly, and welcoming; no questions were left unanswered. I recommend Step One Subaru for high quality vehicles and staff.

Jeff Shirley and his team of salesman have done a great job. The customer service is above and beyond. I live in Panama City Florida and they were able to make this deal seamless. Even went so far as to drive the vehicle to me so that I could test drive it. Highly recommend them!

We had a flat tire on our way home from vacation. Because tires and service are part of my warranty we stopped by Volkswagen Fort Walton. They told us it would be hours before they could get to us, their tire guy was going to lunch then had two cars ahead of us. The service tech was almost pushing us out the door. There was no one waiting. This is the most disappointing experience I have ever had with Volkswagen.

I had a terrible experience and I will not be returning my vehicle for service. They screwed up and wanted to charge me a diagnosis fee to find out the problem. I declined and took it to a mechanic who diagnosed the problem quickly and free of charge. Pretty sad you have to take your car to mechanic to fix their screw up.

I had my 20 STI serviced here with the service department. The check engine light came on and scheduled an appointment with the service desk.Scheduling: Making an appointment was a very easy conversation and the representative was very professional. Appointment was scheduled two days after I called by my request.Drop Off: Checking in and dropping the car off was a very pleasant experience. I was allowed to drop the car off early. The service writer was very professional and a pleasure to work with. I was not upsold anything nor was I pressured to do a service I did not need which would have ruined the experience. I requested a tire rotation in addition to figuring out the check engine light.COVID-19: Dealership and service area was immaculate. All employees were wearing masks and socially distancing where appropriate.Service: I received a text ( I requested to be notified via text message) 4 hours later and told my car was finished. I asked to pick the vehicle up the next morning to which I was told it would not be a problem.Pick up: I picked the vehicle up and it was good to go. Vehicle did not have the check engine light on anymore. I was explained to by the service writer in depth what the problem was and had a full understanding of what happened and the steps they took to correct the issue.Bottom Line: Professional, prompt, clean and worth every penny. Highly recommend the service department.

Great service. Travis was very informative, answered all our questions and showed us how everything worked.

Chris Woods is AWESOME, he saved me $1000s of dollars with discounts, found additional rebates and by beating my own banks interest rate by nearly 2.5%, he had mentioned this but I was hesitant to have him pull my credit because I had a bad experience with another dealer that sent my credit to 8 banks without letting me know, I shopped 3 other VW dealers and his price was the best, I got pre approved from my bank at less than 5% long term financing and he sent it to one bank and beat that by a lot, we didn’t have to do the whole back and forth, I told him what I thought was reasonable and he was very accommodating and with all the money I saved I was able to get a full extended bumper to bumper warranty and my maintenance covered FREE with their maintenance and warranty package which I worked out in the deal instead of having to do back and forth with the Finance Guy, the maintenance is for several years and years payments still were lower than what I had budgeted, I HIGHLY RECOMMEND, this dealership actually cares, most dealers only care about profits/ making money and are disgustingly vile, glorified scam artists, during the entire process over two visits I never felt rushed, no one was pushy, they had the exact vehicle I wanted to buy and instead of taking advantage of me they did everything to save me money, I will refer everyone I know and the sales manager Chris actually cared and told me he had personal relationships with bankers which proved to be true although I honestly initiallythought he was blowing smoke. If you’re looking for a NEW VW this is the place to buy. Thanks again for all your help, I’ll definitely stop in on when I come to get my complimentary included services over the next several years! You guys are awesome! Thanks again. 11/10 GREAT EXPERIENCE!

Great Service! Very friendly! I was impressed with the way they all handled the covid issues. Everyone had masks on, they covered my seats and steering wheel. I have a Kia, but had to go to Subaru for my oil change. Pleasant experience.

Hands down the best experience I’ve ever had with a car dealership or service center. Mike was phenomenal, the staff gave us a wonderful breakfast recommendation while we waiting, AND they drove us to eat and picked us up when the service was complete.

Service was fast, friendly and efficient. Staff is very knowledgeable. Thanks for making my service experience pleasant rather than painful!

No BS. Cory Johnson is an excellent salesman! Marilyn and Rebecca hooked up a great deal. I will use this dealership for all my leasing needs going forward.

I had the absolutely best car buying experience at Subaru of Fort Walton Beach! My salesman Jeff Westrich worked diligently to make this deal come together. He was attentive to questions providing succinct and informative answers. My introduction to the vehicle, by Jeff, was top notch as he clearly knew the vehicle and its systems. I highly recommend this dealership and Jeff. Kudos also to management, Marlene and Becky for making my interaction with them easy and pleasant!

Nothing negative to say about this dealership. I went in for a service and was considering moving up to a SUV from my Jetta due to having a kiddo. I worked with Ian Fisher who I highly reccomend he gave me a more than fair trade in on my Jetta in my opinion, actually gave me the exact price I wanted for my trade without even mentioning it. Got me in a very nice loaded Tiguan with low miles for a fair price and even threw in the perma coat for the interior for free to seal the deal. Easy, Fast, and Respectful. Definitely reccomend.

The FT Walton Subaru dealership had us make an appointment to replace the faulty airbags. We arrived at 9:15am for a 9:30 appointment. We were told it would be 1-3 hours. At noon we phoned the dealership and they said there were complications with the car ahead of us and it may be ready by the end of the day or Monday. I reminded them we were from out of town and my 86 year old father was pushing it at this time frame. Let me interject my daughter and myself took the day off from work and Monday was out of the question. At 3 we phoned and we had to leave a message. No return call. We arrived at 4 and showed the factory paperwork that said we would be entitled to a car. Miraculously the car was ready at 5. Not a happy experience.

A special thanks to the Subaru Service Manager, Michael and to Sarah who went out of their way to answer my questions and to show me the damage caused by a squirrel. Thanks for the loaner and making the entire ordeal much easier. My Forrester is running like new,

Great professional sales - Mark.I wasn’t ‘sold’ too.I was asked, what I wanted to accomplish and they followed through and delivered.

Destiny was awesome. Very courteous. Subaru Fort Walton Beach is very professional. Great service department.

I had service done on my 2014 Touareg TDI Executive in October of 2020 and again recently in January 2021. Following the January service, I noticed my vehicle driving slightly differently in terms of transmission shifting times after high RPM revving. I have spent quite a bit of time at this dealership having service and work done, time away from work, and now I have to return yet again.My engine light was on this morning and I smelled oil while driving to work. After parking, I lifted the hood to find some wetness around various components, a sputtering sound, as well as discovered the service technician did not even reattach some of the rubber hoses surrounding components under the hood, nor was my ENGINE cover even secured underneath the oil cap.Supposedly, I had a serpentine belt replaced, following brake work, but it appears some very irresponsible workmanship was done on my vehicle and a pretty high expense paid by me. I need to have this issue rectified soonest, and/or know who I must contact to escalate this matter. The team was not even rushed, I left me vehicle and returned to work; I am very disappointed with the Service department and saddened I have to return after only roughly less than two weeks.

My month old (to me) 2019 Subaru Forester had an issue with the rear gate not opening and the alarm sounding every few seconds. Being in the area on vacation I Googled the nearest Subaru dealership and found Volkswagen Subaru Fort Walton. I was able to make an appointment, and though I was an hour late (due to a dead battery which had to be jump-started), they got straight to work! They diagnosed the problem, replaced the part, reset all my settings which went bonkers when the battery died and got me back underway in less than 2 hours. All the staff were pleasant and efficient. If I lived in this area I would not hesitate to return for service or to purchase a vehicle from them. Thank you!!

Bought my 2019 Tiguan from here and Caleb was incredible . So very helpful and made the process go so smooth!! I was so satisfied with the care I received & still do receive from him.

The service department was great they were so busy but still managed to give me updates every so often they hooked me up with a rental and fixed everything that was wrong with my car in a weekend. Great service from Tyler and his coworkers behind the scenes. Only small issue was my steering wheel is a little out of alignment when I got it back but it’s not a huge deal. Will be using them again if I need to

We had a great experience and our salesperson Tony Santos was honest and a pleasure to work with. The general manager was also willing to work with us to ensure the purchase price was fair and within our budget. We purchased two used cars and both were clean and well checked over by the service department. Overall a great experience with the best Subaru prices around.

Boy did I had fun i love the people that work with me

Everyone at the dealership was very nice and professional. Josh, my Salesperson was great and so was my Finance Manager Gary. They were honest and straight forward. They get 5 Stars!If Josh and Gary were not part of the transaction it would be a 1 Star. Review.The finance terms and price had been agreed to prior to my son and I arriving at the dealership.It still took 3 hours until I could leave with the car.I make about $80.00 per hour and my son $60.00 per hour.So it cost us $420 for the 3 hour wait.

Amazing and friendly staff. I worked with Caleb Jenkins, he was very upfront about the pricing and what was going on. The whole time I was there I not once felt like I was being lied to or misled in any way. Working with Caleb was a great experience and I would highly recommend him and this business to anyone looking for their next car purchase. I honestly didnt expect to be approved for the car I was looking at, but they worked with me and my credit to get my payments where they needed to be.Thanks again Caleb! I hope you all stay safe out there.

I had to take my car in for a recall notice. There was a tremendous amount of miscommunication even with calling ahead and scheduling the appointment.When the replaced part was put in my car, it almost broke down on the way home. A tow truck was sent to my house to take my car back to the dealership to be fixed. Then their employees had to drive it back out to me.To say that I would never want to go there again is an understatement.

We are delighted with our “new to us” car, we purchased a preowned Honda Civic yesterday from Chris Andersen!My husband and I have actively shopped for a new or preowned vehicle since totaling a car in August. It had been a painful and exhausting task until we stepped into Volkswagen Subaru - Step One Automotive in Fort Walton Beach. We first shopped Car Gurus online and found a car we liked, contacted the dealership about it where Rachael set us up immediately for a test drive - on our schedule.We arrived with the car prepared for us and met Chris in sales. Chris was extremely knowledgeable about the preowned Honda to include its features and remaining warranty. This impressed us and we felt at ease buying preowned at Volkswagen Subaru. Chris made the entire process a breeze, he did all the foot work for us so that we could focus on checking out the car that day. We appreciate you Chris, you earned our business solely based on your professionalism and patience. Thank you for respecting our time and getting us the car we needed quickly.Out of all the dealerships we visited while shopping I can say this one is the most Haggle Free. They price vehicles competitively and present you with a great offer from the start. Chris was a breath of fresh air and he did not pressure us to purchase, instead he informed us well and earned our trust. We wanted to buy the car and we wanted to buy from him. We are grateful for the assistance from Tracey and Josh for meeting our budget and closing the deal quickly.

Great service and very attentive to my wishes. Very hospitable and respectful.Got a great car at price I was looking for!!Thank you and Blessings on your new location. Look forward to doing future business 👍🎉🎉🎈🎈

If you want to buy a car, see Tony. Hes the best. I bought my last 2 cars from him and hes very honest and has yet to steer me wrong.Hes really knows his business. He took such good care of my and my husband. And he also has great advice about everything in general.Go see Tony, you wont be disappointed.

The service here was top notch. I went to Pep boys first to try and get a deal and they quoted me a price $300 more than what I paid at the dealership. Needless to say I will be back.

I took my mother-in-laws car in for an airbag recall. They took care of the issue while I waited. Everyone was wearing masks and being respectful. Very nice people.

Fort Walton Beach Subaru was efficient and completed our repairs on time, within budget, with excellent customer service.

Satisfied with our Subaru, Jeff was very helpful and I think he got us a good deal. Covered all the features and followed up with a phone call the next day to answer any questions and invited us back if we needed him to go over any features we needed to. Good job!

My salesmen was Jeff Westrich, he was veryhelpful in helping me select a suv. He was very patient and a kind man. I would use him again. All the people there were friendly.

Had an outstanding experience with Sales Professional, Patrick Hensley. He was easy going, knowledgeable, and courteous. We are thrilled with our purchase and intend on doing business Fort Walton Volkswagen and Subaru in the near future. Thanks for everything.Jen & Michael Hill

Mark deLaVega was an absolute pleasure to work with. The test drive was the most fun experience my husband and I have ever had. He showed us EXACTLY what our new Subaru Crosstrek can do. So happy with our purchase and so happy to work with Mark!!!

Great to work with. Extremely nice and helpful