**Beware** This is “not” a Toyota dealership. This is an “auto nation” dealership who just happens to service Toyota vehicles. That’s exactly what my service provider told me.I already know the dealership is going to talk back to me and tell me they offered to call and have my truck serviced, but no thanks. Here’s the deal. I own a Tundra. I paid for both a service contract and an extended warranty. When I arrived my service adviser told me it was going to be $75 for the oil change and $29 for the tire rotation. I told her I had a service contract and she immediately snapped back at me and said “which contract?” I told her I was not aware but it was through Toyota. She said “this isn’t Toyota, this is Auto Nation.”So, ultimately she made a couple of calls to Toyota but they were not open until 8 am. (My service was at 7:15). She said you’re going to have to wait. So, another gentleman arrived and told me that because I bought my truck in Texas, that every dealer will have to call and get authorization for service under their contract. What??? I’ve been to 4 different dealers in 3 other states and EVERY dealer has pulled up my truck info and saw the service and maintenance contracts and had NO problem taking care of my truck.I ONLY have my truck serviced at Toyota dealers…just not this one.

TERRIBLE!! TERRIBLE!! TERRIBLE!!The truck service section stands around and talks rather than doing the work. I saw it for myself! Truck sat for 1 1/2 days at their service center and all they did was put roof racks on the top. Had to take back a second time and again it sat for another 1 1/2 days and all they did was put an exhaust tip on and replaced 1 speaker. The communication is horrible amongst the employees and the accessory manager is never there. I highly recommend going to another dealership.

I was just there this weekend, to get the ac looked at cause it was warm. Long story short Mechanic says there is absolutely nothing wrong with it I recharged it for you and it’s coming out ice cold. $200 later I leave and lo and behold no ac. I couldn’t even go back in because they were just about to close. My fault I guess should’ve gone to a shop that specializes on Ac. Overpriced & not worth your time go to a local shop. Where they’ll actually take their time.

When I was on the hunt for a car because I got into a car accident at the beginning of February, my first place was this dealership because a friend told me to go check it out! When I made the appointment i didnt know it was for the new car side because I know I NEVER get approved for a new car but my salesman, Alex and his manager was the best of the best! They literally did everything they could and got me approved for a BRAND NEW Toyota Corolla 2021 and fit within my budget! I would definitely recommend to a friend! I am really thankful that they went ABOVE AND BEYOND my expectations and couldnt feel more blessed!!

Beware of this place. This service center did not take responsibility for causing a tire to fly off my elderly fathers truck while on the interstate. A third party professional mechanic confirmed the other three tires all had loose lug nuts. This happened within 6 weeks of a tire rotation. This is a short amount of time considering this is not my fathers daily driver. I am extremely disappointed in Toyota and more specifically this dealership service center. Their negligence couldve hurt someone. Unfortunately there is not much recourse when they flat out tell you they are not going to cover this. After our family being loyal Toyota customers for YEARS, you better believe we never want to deal with another Toyota ever again.

Recently I had problems with the alarm of my car and I went to the Toyota Fort Myers Service Center, I want to express my gratitude for Maria Hernandez (Customer Care Specialist )for her excellent manners, professionalism, education and communication with the client, regardless of the repair of my car took a while, my opinion is that communication with the customer is important thank you so much,Toyota of Fort Myers are lucky to have you working with them, thank you. Zenia Garcia

Excellent customer service by our very knowledgeable service advisor Tyler.Very professional and friendly We prefer dealing with him because of his knowledge. 😊

Where to start..... appt is at 1:00.... for oil change and another recall. Arrived at 12:45 only to see my vehicle still in parking lot at 3:30... not even started yet.... when you call service dept and ask them whats going on they hang up, so service dept doesnt even deserve the one star because they didnt do anything

A nice service center. Clean and well run. Staff was very friendly and helpful!

Dans customer service was amazing. I was a little worried bringing my car in and he made me feel at ease and even made me smile and laugh. Hes even going to try and get my car back to me as soon as he can. He was amazing.

Brizzy did not give me the detailed estimate I asked for Rack and Pinion leaking where there are multiple parts?? Not happy and wont be back. Got a detailed estimate some where else. She acted like she was doing me a favor had an appointment and 4 hours later didnt answer what I came for. Collision not that above and beyond either. Rate 3

I would try to contact you, but every time I do try to call for service, or try to get ahold of someone in service aka a service writer for help of any kind Im on the hold for over 10- 20 minute waiting as the recording says. 45 minutes later or a LOT longer than that I get hung up on, and I get to call and start the process all over again. After the 3rd or 4th time NO thank you, I will take my business elsewhere!

Awesome service with Laz Ledesma. The hole team was great.

Very good service, maria, our car specialist was very helpful

As always Tina was great. All work got done in the time frame promised.

I went for my first change oil service was a 30 cars front of me. I did my appointment and I dont want to wait and I left.

Thanks Dan for your Service automaton Ftmyers Thanks Dan

Great customer service, car sale was not pushed on to us, everything was explained in detailed and they worked hard to get to the payment we wanted.

Great service and lady down there name Tina excellent worker

I have been having my 2013 ravenous serviced exclusively at autonation Toyota since moving here 7 years ago. My last couple of visits they seemed to find a screw in one tire at time of rotation. Prior to the visit the tire is not low on air nor does it pull to the side as low on inflation. You unfortunately find this out when you are ready to pay.On a prior visit I used a coupon that specifically included a service that I had to convince the advisor and explain that it was included.Be very careful with using this dealer. They are slick and slippery.

Quick, efficient and very friendly staff

Not a happy camper..just bought the car in October..1st good rain the windsheild was leaking..which I pointed out..they supposedly resealed it .just had to take back in cause went thru a week of rain and yep it leaked..big time..this time I got charged almost 1300..all but 170 was labor...never will I go to them again..

Good and friendly people. No problems with service. Always satisfied. Sometimes the wait is too long.

Tina is awesome and my car was done 4 days earlier

My appointment was at 10 with Orlando. 10:30 still sat waiting. When I asked for someone else to help me they went to him to tell him I was waiting. What the hell, 5 reps doing nothing and no one could help. If I refused to help a customer I would be kissing my job good bye. Sorry I purchased through Auto Nation it wont happen agzin.

Wes and Dante were amazing. Definitely recommend them.

We had an engine light come on during a drive from Tampa to Miami, they checked it quickly and with no charge!! Wonderful service!

Went in for my first oil change on my new car in and out very quick. Great job.

I came in with a really really hard situation. Sol was very friendly and worked with what I was looking for. Richard the Financial services manager was a tremendous help and got everything lined up. Thank you both. Stay safe. I love my Toyota.

The employees are knowledgeable and friendly. THe service.....an oil change and tIre rotation was performed at a reasonable price.......I would have given 5 stars but I had an appointment...and it still took over 2 hours to get my c truck back...

Multi-point inspection (MPI) results are not filled out in detail. Every time I get my Tacoma serviced here AutoNation Toyota Fort Myers does not fill out the MPI completely. They do check the boxes with bare minimum information. Not even tire inflation information are filled out. After my 25,000 services, I was informed I needed a front end alignment and wheel balance. I did not get a report or details as to why. I will move and try a different Toyota service shop going forward. Earn every customers trust and confidence AutoNation Toyota Fort Myers. I recommended my daughter to buy here at the AutoNation Toyota Fort Myers Used cars. Long story short, the 2018 RAV4 she bought was supposedly a certified used car was making noise a few days later by the front springs and we took it back to AutoNation Toyota Fort Myers a few times without the rattling noise getting resolved. My daughter got the noise issue rectified from a Toyota North Carolina dealership service center.

3 hour wait and I had an appointment is not acceptable

I had a scheduled 10am service appointment, and upon arriving there had to be 10-15 vehicles in front of me. Could you please explain the purpose of an appointment when so many vehicles are waiting to be checked in? Not happy with Auto Nation, and the only reason I scheduled for today was to have them check differentials they put in that are leaking on my garage floor. Ill be looking for a new place to service my RAV.

First experience there today, wasnt impressed with the service I received. Will probably bring my cars elsewhere.

Extremely slow...9:30 apt. Did not get out till noon..just rotate tires and 5 point inspection....

Very good services

Great service. Staff is Friendly and professional. Great experience.

Terrible consultants mine left her name was Jackie, she was the best !

Coming to Autonation was the biggest mistake I have ever made. I came to see a brand new Rav4 and my sales contact, Christine, just didn’t show up to our appointment.This was a blessing in disguise, because I had the opportunity to work with Paul, and he was absolutely fantastic.After taking the Rav for a test drive, Steve from finance came in and decided he wanted to lose a sale really quick. He treated myself and my girlfriend with the utmost disrespect- Steve here’s a lesson buddy- negotiating isn’t raising your voice and saying “YoURE NoT a SeRiOuS bUYeR!!” Over and over again. I had cash and a trade in ready to go the next day, and I can’t wait to give it to another dealership.Oh and the only reason I came into the dealership in person during a global pandemic? Because Christine told me the only way they’d give me a quote is if I came in person to show I was a serious buyer. They wouldn’t even put pen to paper and give me a quote- very sad sales tactic, Christine! Very sad!Steve and Christine did everything they could to ensure I would never purchase a vehicle from AutoNation- and they succeeded. My girlfriend and I walked out of that building feeling harassed and disrespected.

They were awesome. My tech took great care of me and was very informative.

I would give zero but...Bought my vehicle there 7 years ago. Its been maintained by them and has even been rebuilt by them when the front end wash crushed. 10s of thousands of dollars to this company.There are two weather strips on the passenger side doors that have disintegrated and water will come in. When I asked what could be done the immediate answered was that it will dry rot because it is in Florida.Mind you, no other areas have disintegrated, just those two pieces.I have lived in Florida over 40 years and have owned another vehicle twice as long as the Toyota and have 0 disintegration.The fact that the immediate response is to declare that the company you sell products for will rot and fall apart in 7 years is absurd.They offered a discount after I made a case with corporate, and continue to defend their statement that the cars they sell will fall apart in 7 years, because its in Florida.Update 1/22/19Against my own better judgement I once again found myself it AutoNation Fort Myers Toyota. I asked them to please change the oil and inspect the front end for steering issues, there has been a continuing problem with a loud clunking sound that is felt in the steering wheel. They have never found anything wrong until todays visit.The clunking is now due to both front struts failing, mind you I had brakes done three months ago and the struts were fine. No oil leaks or sway issues at all and the new tires have worn perfect to spec according to another mechanic.Also now there is a water pump leak that wasnt found when the alternator was replaced at the same time the brakes were done.And lets not forget the serpentine belt that needs replacement, also was fin three months ago and after I just inspected it there are no cracks as their technician found.Im not an auto mechanic, but I repair my outboard engines so I know a little about what Im looking at.Final estimate $2247.After I saw this I went back to the Google reviews to see tons of similar, one star reviews, some have had response and some like mine remain unattended.Do us all a favor Auto Nation Toyota Fort Myers, get outta here and stop ripping people people off.

Very disappointed in the Toyota product and customer service at AutoNation. I ended up going to Toyota Corporate and have decided to proceed with Lemon Law. So they send a letter requesting maintenance records from the dealership and purchase agreements. All of which they have as all my service was done at AutoNation Fort Myers where I bought vehicle. What a joke. OMG I have never experience a history of this bad of service EVER. Basically, their plan is to wear down the customer. They don’t care!!!! That has been my experience. The manager is AutoNation Fort Myers Toyota is non existent and I would highly recommend taking your business elsewhere. I lease several vehicles for my family and all my business will be taken elsewhere. Never never again. Really bad experience and quite frankly will probably just turn in lease early somewhere else just to move on.

Dan is the best!! They call him Teddybear and he is!!

Reliable, knowledgeable, friendly staff.

Gracias Migueluna, excelent customer. Very helpful. I Will come back to buy car from her.

I got a quote to replace sparkplugs in my 2011 Prius for $175. A month later I took my car to have it done. When done, I got a bill for near $400. They told me they had to replace one coil. I know it doesnt take more than 5 minutes to replace a coil when you are replacing a sparkplug.I was ripped off.I will never go back to this dealership!

I made an appointment for 12:30 ... it took them 3 hours to do a maintenance.... I had to ask what was going on why they were taking so long it’s ridiculous!

The place honestly feels so welcoming. Locals from all over know the service guys. Respect and appreciate them. Delroy is my guy. No hassle. No BS. Greatest guy in my opinion.Thanks.

They were able to get me in without an appointment. However it took nearly an hour and a half just for an oil change. Would have been nice if they had warned me of the wait time when I arrived so I could have made a decision to come back later with an appointment.

Great experience speak with Raymond and Randy when you go! Fair, punctual, and transparent!

The service was no more or less than what I asked for and it was quick; as it should be. Good job to the service guys in the back.Pamela Carter, the woman who helped me, was very professional and polite. She is a great customer service representative.The waiting room however is another story, it’s absolutely filthy. Employees standing around gossiping, why can’t you pick up something that’s not supposed to be there? Keep it a little bit neat? It’s like a pediatricians waiting room in there.They also don’t seem to honor coupons from their own website. $10 off of $59.99 equals a total of $59.99. I may have gone to school in Lehigh but that doesn’t quite add up.I believe I’ll drive out of my way to go back to Coconut Point Ford next time.

Dont ever buy their extended warranty

Terrible paint job on our Corolla and terrible customer service! They stated that no where in their recall statement were they required to blend the original paint color with the new paint. Now, we have a car that is 2 different colors. They have taken no responsibility and have completely ruined the value of our car. We will never return to AutoNation and will never purchase another Toyota.

They wrecked my truck while doing recall repair. They had there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just give me the money for the repairs. They said if I am going to repair it they would give me $200.00 or let there body shop fix it. BEWARE OF THIS PLACE!!!!!!!

My wife bought a 4 Runner two years ago trading in her Mercedes and loves it. On a recent service call, she asked about trading it in for the 4 Runner SR5 Premium. The KBB even in fair condition of her current SR5 is over $28,000 trade in value to a dealer. She has always had the vehicle serviced at AutoNation and it is in great shape and about 40,000 miles. They offered her $22,000. When she said that she had to think about it, they said to call two days later. She called and left a message to call her the very next morning, both to the salesman and the finance manager. Neither the salesman, Carlos M. nor the Manager, Jeff L. called back. The sad part is that we did not need financing and would have done a deal if they were fair. We will never buy a car here again. We will be buying at another Toyota dealership, but not AutoNation.

Autonation Toyota Ft Myers has got their act together. I searched tirelessly for 3 days for a very specific vehicle, and nobody could seem to get me one without having to wait a week. These guys magically pulled one up for a test drive AND offered me a great deal. They were very professional and personable, with no pressure, or round about gimmicks. Its rare to find a large company like this that is ran as a tight-knit team, that treat you, and their colleagues like family. All and all, a great experience.

We were afraid that the service would be different from AutoNation than it had been previously as Fort Myers Toyota. We were right, it was better! Tim Paden was still there to take care of us, found us the car we wanted for the price we wanted. Everyone we came into contact with at the dealership was efficient and friendly. We are very happy with our purchase and will go back to see them for our next one.

The service dept experience seems to be a little worse each time lately.... Been coming here for 14years... They have a few super stars left but the overall experience kinda sucks.

Great service & customer service rep.

Great staff & prices arent too bad. Nice touch offering coffee & bagels.

Paid cash for a part. Returned it in 3 days .Took over 2 weeks for a refund and the refuns was in the form a check . The parts department kept moving the day that i was suppose to get my refund.

All good

It took over 2 hours for regular service.

Shawna and Vanessa made the experience of buying a new car very easy for me. This is my first Toyota and Im thrilled with the way it handles. I highly recommend AutoNation to anyone looking for an enjoyable car-buying experience.

Bought a used truck and they gave me a clean carfax report. However later I find the truck had body repairs done inhouse. Pretty banged up tail and driver side rear. Totally dissapointed.

Great place clean friendly staff wish they would bring back subs dont like bagel

Evelyn was amazing. Car wash was subpar but on a busy day still cant complain .

Brought my Toyota here today for the first time for a recall repair. Couldnt be more impressed by the level of customer service experienced here. Would recommend to anyone.

I would put zero... Very horrible service. Wait time soo long. Tire rotation 1.5 hrs, oil change 2 hrs. All with appointment. And my car under warranty which they sold me for 3 thousands $. And I started hearing noice. Brought it and they took 2.5 hrs to check. Even I asked to give me a car, bc I had to go to work, they refused. And still couldn’t find the problem. And asked to bring another day so they will check different way, I brought it again. And same story. 1.5 hrs wait and “we didn’t hear the noise” I draw it with them, and they hear it. And they said u have to leave the car. I said okay, just give me the rental. They started charging be for rental and for they gonna check the car. 115$It’s awful. Why should I pay money so they can find it, and my valuable time, when I already paid 3.000$?! Never gonna buy Toyota again. Specially from them. And not recommending them

Feel like they charge way too much

Friendly service. Efficient staff!

Great, prompt service!

Mechanic Willie and service guy Constantine are both awesome people! The rest of the stuff are nice as well.

Great services, Juan is an amazing representative, he help me to choose and I am totally satisfied with his assistance, I would definitely recommend him to my friends and families. Juan was a great experience to do business with you!!!

Bought a new car for my wife Keysha at their dealership last Sunday. A plastic construction barricade rolled into the street and she hit it two days later (our luck haha). There were many big scratches on the front bumper and the bumper itself was partially hanging off. I thought we were going to have to replace the entire front bumper. When Keysha took it in on Saturday, Tim spent time educating her on her best options and removed all the scratches with a buffer and some other tools AT NO COST. He was also able to pop the bumper back into place. He also did a courtesy check on the engine to make sure nothing had been damaged. We are very grateful for Tims professionalism and knowledge and he is a huge asset to this location. Will be back in April for her first scheduled oil change and will be coming here for all of our maintenance needs.

Not a good one, too much to put here. Needs a lot of improvement

Just like every other dealership, nothing special to see here...

Great experience at AutoNation Scion. Customer service is on point and the sales staff didnt pressure me to make any decision. All-in-all it was the best car buying experience that I have had.

If I could give this place NO STARS I would. My husband and I walked in thinking about leasing a car to walkout without so much as 5 mins of negotiations. The gentleman, and I’m using this word to be nice, was rude, obnoxious, and did nothing but talk over us telling us we didn’t know how to do math. My husband and I are both college graduates who are infinitely more educated than the “gentleman” who spoke to us. Next time you want to make a sale try treating your customers like customers and not nuisances. If you want to be treated like garbage and want to get insulted then this is definitely your go-to place.Edit: We were contacted by the manager of the internet department, Bob. He apologized and we were again put in touch with Kim who was our original agent before the aforementioned party came in.... we went back in and walked our with a beautiful 2018 Toyota Highlander. Go see Kim! You won’t be disappointed.

Shelly was great in and out fast

Great customer service, Ms. Donnette was AWESOME, totally looked out for me and got me the best car for my strict price range. Love my new car :) Definitely recommend, especially if youre young like me on a strict budget.

Very courteous, friendly & vlean

Good service.

Orlando in the Service dept always takes care of me as if were family!

Great customer service.

Prepped and cleaned my New 2020 Tacoma..Very Professional.

The price was okay Kevin and west were very informed the fuel mileage is incredible

I have been ripped off here two times now from there service center... The mechanics ethier dont know what there doing... Or they are taking advantage of people... I will not be back.

Had appointment for oil change at 3:00. Called me at 3:30 to review my appointment. Told me my wait time for my scheduled appointment was 2.5-3 hours. I could not stay. Waste of my time!!

I called to make an appointment for an oil change and they told me to bring my vehicle in at 2 I got there @ 12 and I had somewhere to be at 4 so 3:30 rolls around and its still not done so I had to come back the next day I got there at 10am and was there till 3pm 8 and 1/2 hours for an oil change I called the GM and left a message and he failed to return my call I had a coupon for 69 dollars and they charged me 98 dollars at my Toyota dealership they only charge 54 dollars all around bad service I wont go back dont recommend anyone going there

I came into Auto Nation Toyota looking only for one specific van. I have to admitt that I was dressed down after playing an intense game of ping pong earlier that morning, with that being said I believed I was pre judged by a salesman eating ice cream which he also didnt offer me any (jk) but apprently he thought the ice cream was more important than asking me if I needed help. With that all being said I was approached by sales manager Dimas Guzman who was more than kind and whilling to help me out he brought me a salesman after realizing I had been waiting because the dealership was extreamly busy. My salesman Kevin Bays was knowledgable and quickly made me feel comfortable with his joking personality and took the edge off of the complete buying experience. I would high highly recomend that any one who reads this review look for Kevin or Dimas as they have gained a customer for all future purchases with there steller commitment to customer service and the made my purchase fast easy and stress free and I greatly appreciate them taking the time for me on a busy day and not pre judging me so i say agian thank you and to the sales guys eating your icecreame you missed out but I think I won with that too so thank you too

We had a wonderful experience, the sales person was wonderful and she has so much patience I will recommend Alicia to everyone. We feel she is an asset to AutoNation, as she is dilegent and very attentive to our needs.Thanks for being there for us.Asif and Salma Qureshi

Service was frankly poor. Wait time was long for oil change. Sell up attempt classless but work was done properly so I feel it would be unfair to score low.

Love

Ive been a customer for decades, great service!

From the time we arrived, till the time we left, we were never left unattended . All our questions were answered . The customer service exceeded our expectations ! The whole Auto Nations Toyota Team stayed late into the night to congratulate us on the purchase of our dream car! Thank you Tom for meeting with us, you made it happen!

Best service ever

Roberta was very knowledgeable, and not aggressive.

I dont have a word to describe how well I was treated in Toyota Nation.Thanks Javier

They sure can sell you a vehicle but they never want to fix it unless its out of warranty otherwise its normal.