Best Buys Geek Squad are amazing! They know all about the current tech spam issues & how to rid our device(s) of them. Kevin is great!!!

This Best Buy has high quality products and seems to keep the shelves stocked well. The only downside is the abundance of high priced products although with all fairness to them they do have great rewards programs and do carry the best of the best in my eyes. I have always managed to find pretty good deal on something I need. This go round ended up getting the JBL Bluetooth headset and a microphone for my computer so that I can use it for communication on video conferencing and make other types of recordings with a high quality sound. I ended up spending 150 bucks but I am very happy with the quality

Very helpful and welcoming staff. Great products at great prices.

Staff is helpful and they usually have a good amount in there to attend to everyone. Everyone knows Best Buy by now, my biggest issue at these has always been when I can never find anyone to help or have to wait an excessive amount of time. Has yet to happen at this location so they got my thumbs up.

Bought a TV with Ralph let me tell you this guy is a great asset for best buy. We were originally looking to spend under $700 ended up with a $1200 tv because of his attentiveness and care. Also very patient and laid back. Highly recommend him and would love for you guys to recognize him. Thank you best buy and Ralph

The Geek squad helped me. I really appreciated their expertise. I like brick and mortar stores for the convenience.

Dustin was the best staff who has helped me in the longest of times. Thank you Dustin 😊

Absolutely ridiculous that someone who is ready to spend thousands of dollars on appliances cannot get any help in the Ft. Lauderdale store. No other customers in the place tonight, 10/21, and yet none of the employees in that department could tear themselves away from the conversations and laughs they were having at the appliance desk to help me. I got home and sent an email asking for an appointment. They called me back and said I dont need an appointment. I explained that nobody would help me and was told they were probably busy. I assured the woman who called that the place was NOT busy. How horrible that they feel they dont need the business and dont need to put the customer first.

Clyde, the Samsung tech, was relentless to find a solution for transferring everything from an old LG cell phone to a new Motorola cell phone for our 83 year old friend. Best Buy should employ more people with that level of integrity and work ethic. Yes, he was successful with the transfer.

Overall it was a good experience. But the best when I got to the Sony digital camera counter. A young lad knew everything that needed to be known about this camera and the competitions cameras. So if youre going to look for a camera Sunday through Thursday hes at the Sony counter. Very knowledgeable very helpful

Pretty Good, Very clean atmosphere, Store full experts, smiling faces and all that jazz but recommend more active sale associates, lines werent to long and free associates seem more interested in holding conversation with each. If u know what u want u will probably fine it here inventory seems full from naked eye, and Maybe research product before had. Somewhat Likey to return

Got an excellent customer service his name WINSON that really knowledgeable and helpful. Would like to thanks Best Buy for having excellent service snd very good people like this gentleman

I had a good time going to this best buy and found it was one of the better ones Ive gone to lately! Its a big, easy to navigate and clean store if you ask me! Service wasnt needed so I didnt really get any impressions but they seemed pretty good at a distanced glanced! Inventory is big and filled to the brim, there is definitely a sense there is something for everyone if they look hard enough! No problems really, give this Best Buy a go if youre in the area!

Custumer service was great. Everywhere my wife and I went, we had employees offering help. Two items that we went looking for, were almost non existent. Record players, they only have Sony, the same model over and over, and Vitrola the same model over and over. Yamaha receivers, were not even on display. I didnt look much for anything else, just TVs. I must say that they had a good amount, for the choosing.

@MANAGEMENT. I had one of the worst customer service experiences of all time. Jaden (light hair) working over at the TV department had the nastiest attitude I had ever experienced. I was shocked at a price for an adapter which he laughed at me for and then started mocking me to his colleague, not knowing I can hear him. I’d fire him on the spot. Extremely frustrated, hence the review. Feel free to follow up with me for more info.

Well stocked in a lot of things you need, they had a 10% off for your bday special online which saved me $100 so honestly good on Best Buy. The store is well kept and service is good. I come here a lot for almost any electronic needs. Good deals and pick up or online ordering is smooth. Would recommend to anyone in the Fort Lauderdale area.

Loved there service. They goes above and beyond to serve you

Amazing experience today at Best Buy Fort Lauderdale. The gentleman who helped me with my watch purchase was attentive honest sincere made the buying process easy and its a complete asset to Best Buy. Ultimately he will become manager.

This place definitely has it together! All staff and management are great to deal with. Everything is just so smooth and easy here.And, I must add, last year when stores were closed and only doing curbside pick up. Best Buy had the best system. They would be to your car in just a couple minutes, sometimes under 1 minute. While other stores would make you park, call, go through many prompts, hold, finally speak to someone that doesnt know how to look up your order, then finally after 20-30 minutes someone brings it out. So many stores were so frustrating how they operated, but Best Buy was literally a breathe of fresh air!And of course, they have great deals and all too!!

All associates are knowledgeable in the area they work in. Able to answer all questions I had able multiple purchases. Quick srvc.

Filled with any electrical or technological device available. Excellent service. Really good store and recommended to buy technological devices all over the United States

Got an update about a product at this location, drove 40 MINUTES TO GET TO BEST BUY and had to deal with a manger that had poor customer service. She avoided helping, shut down any resolutions due to her being unavailable.

Been looking for 4K 264G mini SD Card for my drone. the only store whi had it in stock. Drove from Pompano Beach to Aventura. Once inside, I was shocked with the amount of products they have in hand and the variety of products and gadgets. Drove over 30 miles, but it was well worth it.

Very impressed by the knowledge and expertise of the team. Francisco was assisting me and he was amazing. Knows everything about computers inside and out. Highly recommended.

Having very knowledgeable staff help me get the equipment I need. I highly recommend this place

Awesome found what I needed great price and line was fast. In and out in a flash. Employees were very polite.

The customer service is five star and the appliances over there its beautiful I love Best buy

Richard was an excellent help for us. Winsom was very helpful and welcoming us very nicely. Helpful employees 👍

Excellent service. Professional advice for any purchase. Even for a simple TV you get a patient explanation by an expert.Great showroom. Fast. Very convenient location. Price matching available.

When I called the store to see about making some purchases I was redirected to customer service for Best Buy. He was very knowledgeable and very helpful looked up all the information for me that I needed and answered all my questions. I ordered what I needed online and scheduled a curbside pickup. They gave plenty of information on the email about curbside pickup and what to do. Their system was very easy to understand and follow. I had a great experience and based on that experience I highly recommend them.

Pack your patience. Staff is overworked here and a few we interacted with made us feel like we wasted their time. We didnt end up buying what we came for and on our own we found a couple electronic devices we decided the price was hard to beat and ended up buying.Over all Id say this place did have a good selection with most things in stock and in abundance.

Customer Service at Best Buy is in a league of its own! Typically we’re helped by AJ, but today we bought a drawer microwave from Mike (super detailed and explained the major differences between Viking and Samsung technology). Also, Red Beard in Home Theater knew everything about TVs, wired/wireless quality sound systems. All of our home appliances, computers snd smart devices are purchased here and based on the customer service why go anywhere else?

My technician in the computer area was fantastic. It was early in the morning. I had a 1,000 questions. She didnt get annoyed with me and was patient knowing I was there to make any giant purchases.I got my computer tower that was perfect for my household and there first in years. I highly recommend this team.

Great...pulled up tp curbside, called the number and within 5 minutes someone brought me what I had purchased. Even though I ordered the wrong thing, ordering online was very easy!

Its more wide opened. Friendlier environment. Always a personnel around waiting to help you.

Great staffing. Very helpful nd informative.

The problem I have didnt appear at their technical department. They tried, but the problem didnt occur there so it couldnt be solved. Perfect service though!

Ordered online the night before for curbside pickup, and my order was on my hands 2 minutes or less after I informed them I was there. Great experience purchasing here.

I have been here before with Great setvice, last time was a liite slow with me asking for help, one person sent me to another, who senme back to him, to get keys for case, to get a gopro..

After what I witnessed yesterday, I have to applaud the staff for doing their due diligence in preventing fraud and stopping scammers from cheating the system to unfairly obtain hot products like PS5s and giving everyone as fair of a chance as possible. Keep up the good work, you have earned my business for life and all 5 stars of this review! Hopefully things become more fair on their website one day too but at least their in-store security is very effective!

I used to love best buy a lot. But recently Ive found myself looking at items that when I go ask an associate to help me get it they always say we dont actually have. Then why do you display it? Happens a lot in the computer section. It is very frustrating. But overall great technology, and awesome item quality 👌

Found what I wanted, took my time looking at what I might like then I asked for some advice before deciding on my purchase. Very pleased!

Killer experience!! Dealing with Richard in the TV/ Flat screen department was an absolute pleasure. My fiance and myself felt very lucky to have met someone who really cared about what we wanted and then did what most cant, HE DELIVERED! THANK YOU TO, RICHARD AND IRWIN FOR ALL YOUR HELP! WE LOVE IUR SONY.

Staff no longer come up to assist with your needs. You have to ask for help. And sometimes there not educated in the product your looking for and there of making you loose valuable time.

Knowledgeable staff although appears to be slightly shorthanded.

Terrific location and friendly staff. Many new items in stock. New models in favorite electronics brand names. Video games smart TVs stereo speakers subwoofers washer machines and refrigerators,,, lots of cool stuff to choose from. I love the new remodeled phone aisles and network area. Great fresh new look. Highly recommend you shop here for electronics.

I purchased a new Samsung phone in New York after leaving mine in a Lyft car. I went to the store for help after having trouble setting it up and the technician was very efficient and very helpful

Staff is nice and pretty helpful. The only issue is they have so much our of stock but they are not to blame, its due to the pandemic.

Everyone had an excuse of being busy yet, didnt have any customers they were helping, or anything to do after I asked for help... very disappointing

Friendly staff very Knowledgeable and willing to go the extra mile

Best Buy is now more than ever an asset to the community. They carry from cables for vga monitor to the latest appliances. Some things you have to touch and feel. I hope customers appreciate that and pay a small premium for the convenience. Online has its value but brick and mortar stores do too.

Terrible place.I couldnt get just the information I needed. no one helps in the trading floor.

Great store! Walking in immediately received help! Vivian was the best! She was personable, very helpful, knowledgeable! This girl deserves a raise! Entering this store from now on I would request her! She sincerely cares about her customers!

Good customer service, fast and easy to move around.

Best Buy as a brand has seemed to go through some changes in the level of customer service and this location seems to be one that is taking that to heart. Very pleasant atmosphere and you can tell they are trying to be more customer focused. #bestbuy #sony #lg #toshiba

I love Best Buy! The best selection of products and prices. This store was short handed on employees yesterday. Not sure why, but we waited until an employee was available to help us. We had some questions about an Apple i-pad Air and he was patient and knowledgeable and answered all our questions.

Absolutely great service. Alex from The Geek Squad was very helpful and very polite. Very knowledgeable about Electronics. I always go to this Best Buy.

Excellent customer service thank you

Bestbuy is the best place to go to & find what you need. Go to 👀 what you need to have & new things to buy

Just went in for a small phone item.....did not have the other item Forman Grill out of stock.

Big box electronics, appliance store. Definitely better than they used to be, but still has work to do on providing just good customer service.

Always a good experience!!! I bought a TV, easy to pick up and fast!

One of the few brick n morter places left to buy electronics.

Disappointed manager is no help for a simple problem. Unlock me 🤷‍♂️

Nice place where you can find every electronic you need

Ive done curbside pickup twice. Brian is quick and efficient. I highly recommend this location!

The pier looks great. The Tiki Hut area will be completed soon. You can now fish on the pier. You can also buy a beer, fishing equipment, and frozen bait to catch fish. Don’t forget to wear your mask when your 6 foot apart.

Scored a great sale deal on Samsung watch. Sales crew very knowledgeable!

Great selection, and great displays. The staff was not very knowledgeable, and offered little help.

They have always friendly staff who help you with whatever you need.

Clean place. Hard to find someone to help you on the floor. The shelves were half empty. So maybe call first to see they have the product that you need

The customer service was awesome the sales associates was very knowledgeable and professional throughout my entire experience!! My favorite Best buy!!!

Inside the store was fine...but not a single person contacted me about my sons computer I brought in in the middle of march...tried calling and got absolutely nowhere before...had to go into the store to have a computer sent out... probably not going back...

The salesman was real informative.. it seemed that he knew alot about everything

Very helpful acquired a cellphone as a gift

Wouldnt recommend!!! supervisor on late PM doing his best to sabotage the store sales!! guess he wants the store manager position...why else would you turn down sure money 🤔 then he had the nerve to tell me to take a picture of the store managers picture on the wall and complain to him... WOW

I had a great experience with some help with my Macbook. I had purchased my Macbook at this store because Im kind of over the constant herd that congregates at the Apple stores. Unfortunately, I ran into an issue with my password and stopped by here. Andres really went out of his way to help me out and Im so thankful for his assistance with resolving my issue.

Easy to navigate. Pretty helpful staff

Multiple issues.I ordered LG washtower and it was supposed to be delivered and installed on 30th and I was supposed to get email/phone call day before to confirm the time.I waited and did not received any calls from anyone and finally they delivery guys showed up 2 hours after the appointment time. Finally when they delivered it after 2 hours past the appointment time, I was not there and they left it with the worker in the middle of the living room without installation and they forged my signature and stated that I received the delivery and they dont have all the accessories to install it so appointment has to be rescheduled ( which is all lies).I called the customer service line and that was told to me, Customer service representative was very rude was not alarmed that delivery people lied in there report and forged my signatures. He was not at all accommodating and defensive. Finally he rescheduled the appointment for 3rd July. I received email confirmation with timing that they will be arriving between 12-4 pm. I was satisfied and again waited for them, they called in the morning that they will be coming later today. I waited but again they did not show up, I called customer service at 6 pm and again same attitude, He said that he couldt find my appointment in the system.I have explained that I have received multiple emails as reminder for todays appointment but he has nothing to say about that. Customer service representative was again rude, confrontational and not accepting the facts that they did mistakes. I will never buy any services or installation services from best buy .I Finally I went to the store and cancel my installation service .I hired private installing company for my appliances. Its not worth time and money to deal with insensitive, arrogant customer service from best buy. its not worth it. NEVER AGIN.

I went in to pick up a solid state hard drive that I had purchased online only to find out from a client that a second drive would be needed and so a quick Google shopping search revealed one more in stock it was however just a few minutes before closing time and if I place the order online I couldnt be sure to be able to walk out with it however the customer service rep thats checked me out with my first purchase connected me with another sales associate who was willing to hustle across the store and check me out at a less busy register and was very helpful when I simply stated what my needs were. the staff are trained to try their best regardless of their level of individual knowledge and that means passing the baton when necessary I think this is a very smart approach.

I had a problem picking up a package that was pre paid for and made for store pick up the rep gave me a problem like i was stealing the item will not be visiting this location anymore

Best Buy is pretty much great. And consistent. The one bad experience was when a staff member said we don’t have it but our store in Pembroke Pines has it. And you ask them to call and check to be sure. And they tell you yes it’s there. So you drive out to the other store and get“Nope. Don’t have it. Never had it. Don’t know who you talked to.”Everyone makes mistakes but someone here, and I have not idea who, made 2.

They had a very small selection of memory cards.There was Noone visible in that dept..It seemed to me they did not take my business serious.I said I guess theyve given up since most people use the internet to buy what they need .

Great deal just picked up a TV.

We were being rushed out. What kind of electronic store closes at 7pm? Ive lived in other states and countries and Best Buy always closes at 9/10. We wont be buying here .

Best buy just moved into this space. Perfect location, huge store. Has a great show room feel

Brought me a Laptop 💻 today that I need for my Business Website. The guys who work there was very Helpful. 🙂

Jessica in the computer department was amazing extreamly helpful and sweet i look forward to seeing her again. She was extreamly smart and was able to get me the parts i needed fast.

This Best buy store associate in appliances Jamie is great at knowledge of products, he helps making the right choice for what you need.

Customer service skills are lacking in some employees and others could be a little bit more informed on their products instead of hustling a sale.Geek Squad people are probably the friendliest people Ive met in this shop along with Greeters.Was unable to replace my printer due to lack of printers due to covid and unable to order my model through their website as they no longer carrying my printer despite having a floor model I took the store credit so I could order something through their website.

One of the best experiences I get to shop online and offer curbside delivery which is usually the same day as I order

Very rude and slow staff, the girl at the computer area should learn how to great customers and at least say good.morning or goodbye

I actually like this place, on line in store, employees are very nice

They really do have the newest items on the market and it’s easy to compare each on since they have displays for EVERYTHING. I love it!

All the great toys a person could ever want

I came here 30 minutes ago and after asking for help already 2 times ~ I am still waiting on someone to come and assist with buying Roomba (robot for floor cleaning)~ Home appliances department.45 minutes later:After getting help and choosing the product we want to buy / employee who was helping us was very professional and useful in giving us proper information/ we got to the part for paying.Since we purchased our TV from the same location last month and applied for a credit card (Best Buy credit card through Citi Bank) where we get 10% off as a reward for paying card in full (amount of $2,500.00) - in first 30 days... we wanted to apply this credit for this purchase, they told us that only 5% and not 10% can be used for it.First of all: our experience in general was not really good and second of all: they were lying us about rewards that we can use.All in all: Best Buy ~ I will choose not to be your customer anymore. Thank you.

Best Buy refuses to honor its price match guarantee and alters its policy to make exclusions at will. I literally could have returned the exact same purchased item during their sale and purchased it for the lower cost, but now they dont want to honor the price match?UPDATE: I went to the store and spoke with the leadership. They provided the price match. I am not moving to five stars because of the hassle and the incorrect information from 1.888.BEST.BUY. The staff were kind and courteous as they normally are and I applaud them for their COVID efforts.

I bought a new pressure cooker on sale and got it home and when I unboxed it I found it to be badly dented on the side. I felt that was not safe and I returned it with everything and within 10 minutes on a Friday around 530pm I was going home with a replacement new pressure cooker. I love this store!

Always a rewarding experience at Best Buy. The associates are knowledgeable and helpful

The customer service was very good at this location, however there was not a large selection of merchandise. Everything seemed to be picked over and not replenished.