Jade was phenomenal! I stopped in looking for a chest of drawers and found one that was perfect for my needs. When ordering found out the color I wanted was discontinued. Without asking, Jade made a call to see about possibly selling the floor model, which was approved. Jade was quick with paperwork,setting up a pick up day & time and getting me on my way.

This was my second experience with jade and she was absolutely fabulous! She was very friendly and She was happy to help and walk me through on what was available and what wasn’t.I would definitely recommend this business because of her awesome customer service skills!Thanks for all your help jade!

This was our first time at Overstock and it was instantly a wonderful experience. Roland W. helped us with our selection. He was instantly knowledgeable about what was in stock, prices, delivery times and fees, and the entire assembly process. He had great customer service and was overall just a very friendly and inviting person to work with. We will definitely be back for our furniture needs in the future!

Brittney was amazing. She went above and beyond to help find the right bedroom suit for our granddaughter. She was quick in getting back with us to provide updated information.

Jade was the associate that helped me find a mattress. She was very friendly, helpful and knowledgeable. Wonderful customer service.Would recommend Cincinnati Overstock.

First time in this store!! Absolutely amazing!! I’ve been window shopping for s lake home that we’ve purchased and have been to several stores in the area. I will say that these prices are SO much lower! The item I bought as $75 cheaper than the other stores! Very happy with my experience and will be coming back for additional purchases!

My wife and I had a very good experience at the Florence store. With the help of Jade H. We found furniture for our living room and dining room. Such a helpful and pleasant person, she had the experience and knowledge that guided us through the whole process.

Jade was super helpful 👏 great prices, we shop on overstock online and we are satisfied everytime. It was nice actually going into the warehouse. We will return!!

Natalie was amazing and patient. She helped us find everything we needed and was a perfect guide through the process!!! Will shop here again!!

I heard about this store at church so I drove over with my elderly mother for a new living room & bedroom set. The store had a lot of options and couch prices were reasonable. We were in the store for 20 minutes and the young lady working never helped us, even though we were the only ones in the store. We went to ask her questions at the counter but she was texting and it seemed like I was bothering her. She said that they sell all Ashley furniture so we left and went to Ashley where we received better service.

Found a great sofa at a reasonable price. The staff were fast, friendly, and able to answer my questions. Great experience!

Roland Wethington was great, very knowledgeable and helpful. We had a great experience. They have such a good selection and Roland made our purchasing experience quick and painless on our pocket. Would highly recommend Cincinnati overstock

Roland is very pleasant and knowledgeable regarding inventory and available brands.Very helpful defining our room dimensions. We were glad we stopped by.

Rolando was amazing. He greeted me, asked what he could help me with, and showed me around the showroom. I told him my budget and he went above and beyond to find me the perfect sectional sofa and dinette set that matches perfectly. I was so happy and everything including delivery and set up fees were well within my budget. Thanks Rolando, you ROCK.....

Great experience with Donna D today while purchasing furniture for our new house. Donna D is a exceptional worker. Will be back to work with Donna D when we buy other items down the road.

I stopped in twice prior to purchasing. I spoke to Natalie each time. She was super helpful and answered all of my questions. I had a very positive experience. The service was fast, efficient and friendly! I will definitely be back!

Our salesman was Undrell,he stayed with I and my wife during our whole shopping experience. He was very professional and even showed us how we could get no interest credit. Thank you very much,we Love our new kitchen table and chairs.

The selection was wonderful. The price could be beat, I tried.. Jade was amazing we purchased a sectional with a queen size bed, the showroom did not have recliner but I had seen it on another site, Jade ordered it for us, no problem. Arrival date scheduled for December 13. Will purchase again..

Roland was an excellent sales representative. He was very knowledgeable and professional. He had an excellent personality and greeted us immediately. We are very happy with our purchase and experience at Cincinnati Overstock.

Customer Service was great. The sales agent answered all my questions....plus we were able to make a partial payment & held our furniture until our new apartment was ready for us to move in to.

My sister and I ordered a sleeper sofa on April 23,2021. She has had hers for about a month now. I have called the last 3 Monday’s have been told it has been shipped. Today I call and was told it hasn’t been shipped. ETA is August 13 and if not here then I will have to wait another 30 days for a refund. . I feel I’m getting the run around and better not have any problems getting my refund. Very very displeased with this place

Found the perfect couch for our home. The staff was so nice and helpful. The whole process was so easy.

Roland was very helpful and professional. We will definitely be back.

10/2 Derel, Stefon, David and Demeetri did an excellent job on inspecting and loading our furniture! They were very professional and took their time making sure we were satisfied!

Have gone here for over 5 years, never had a bad experience. Helped get my sisters first apartment furnished quickly and easily, Sabrina was a delight and a great help will be giveing them all my buisness in the future good prices and a no pressure environment with down to earth customer service that aims to please!

Love the selection and how I am able to shop without being bombarded or followed by a salesperson. It is a wonderful atmosphere and the sales staff are super friendly and always excited to help. And Raeanne is always going the extra mile to make sure you get exactly what you are looking for.Even if the wide verity and good deals did not bring you back. She sure will !

One of the best furniture shopping experiences, ask for Roland, his customer service was some of the best weve had!

Amazing service. Jade did an amazing job. All around satisfaction.

Natalie just helped us buy a sectional. She was VERY knowledgeable about several pieces of furniture we had questions about. She checked in with us several times but gave us plenty of time to sit and think things over. Highly recommend this store for the amazing customer service and the affordable prices.

Roland was excellent in providing information and suggestions, appreciated the attentiveness.

I recently purchased a couch from here and Kylie C. at the Florence location made it quick and easy. She was friendly and happy to help. She gave us our space and allowed us to shop without feeling pressured to make a purchase for her benefit yet was still there when needed!

This was our first time at Cincinnati Overstock! Staff was amazing!! Undrell was very professional and personal and is an asset to your company!! We will definetly be back!

Tyler is who helped me and he was very patient with me and answered all my questions, I had a lot! Im confident in my couch purchase. He made it easy, great customer service!

This was the worst customer service that I had. Me and my boyfriend went in looking to purchase a sectional. I found one I liked but every employee there just walked by did not say one word but yet went to other customers asking if they needed help. Than when I was upset one of the employees decided to start smiling under her mask at me. Which that is not how your suppose to treat your customers. And which I never make a screen but the way we was treated was not right

Absolutely love the new sectional and tables I bought. The product is great. The women at the Florence location were also great and very helpful while I was there picking out and deciding. However, when we picked up our items it was very cold and dreary day and I had 2 young children, not very patiently, waiting in the truck. They ask if we wanted to unwrap and look at everything. I said no. 1. Because it was actually wrapped very well in both plastic and cardboard and it would have taken too long to unwrap. 2. Because of my kids. Again we needed to be as quick as possible. 3. I did not want to drive with my brand new furniture uncovered and unprotected on a trailer down the road to get bugs or whatever else on it. (According to the warranty department they will re-wrap everything once it’s inspected but that was never expressed or offered to us when we picked up...) 4. We had someone waiting at our house to help my husband unload it so again, trying to be quick.Well, we got home, got everything unwrapped and very disappointed to find that that the top support frame on the back the chaise was completely broken as if someone ran a forklift into it. I contacted the number given the next day. She was very nice and apologetic. She told me what to do to send it to the warranty department.When the warranty department contacted me through email however, it was very impersonal and never apologized even once. Fine. What upsets me is that the new item is not being delivered to me since I did not originally pay for the items to be delivered when I made the purchase. I am really not sure why that matters at all since this should never have been given to me in the first place. It’s not like we’re talking about a shirt with a hole in it that I can return at my own convenience. This is a big piece of furniture that now I have to get another truck then get someone to help my husband reload this piece, drive it back, reload the new one, bring it back, and unload it again. We’ve already done this. I brought these items expecting an undamaged item. I understand things happen. People mess up. But it is up to you to make this right.Because of this I probably will not shop here again and definitely would not recommend to anyone I know.

Pretty simple process. We checked out the warehouse in Florence, KY and got a great idea of the style master bed set we wanted. Also, ended up getting a great deal on a twin for our son. We viewed the website and saw that the master bed set we wanted was on there so we purchased and next day a woman called to verify with me! Great customer service as she explained how long each item would take roughly and where it was to be picked up. Overall, easy, painless experience!

Selection seemed to be somewhat limited, but with the help of the sales staff we found exactly what we wanted. Prices are surprisingly low. It was a very good buying experience, and when we need furniture, this will be the first place we go!

Helped by Natalie. Great Service.

The prices are hard, or impossible, to beat but the showroom is literally a warehouse with commissioned sales people. My 2021 order had a lead time of 8-12 weeks for delivery. 10-11 weeks in I asked for an update and they tacked on an additional 4 weeks. I get that COVID has threw a wrench in the production process but be aware that they will not issue you a refund until the product is over a month late. Email screen capture attached.

Jessica is amazing!! Delivery didn’t go quite as planned; I called Jessica and she took care of everything. She made a stressful day so much easier. Thank you, Jessica!! :) Your kindness showed me how much Cincinnati Overstock cares about its customers!

Not so good. Ordered our furniture in July of 2020. And as of March of 2021 we still have not received the full order. Every month when we called to check on the status we kept getting pushed another month and another month. If you have to wait on the trees to fully mature than just tell me that or if it’s something else please just tell the truth.

Roland was very helpful and made it quick and painless experience.Thanks.

I have an elderly woman I take care of and help her with things. She bought a chair from them by herself without my help and they must have seen an opportunity to make the extra buck. They talked her into a chair that was nothing like what she really needed, then talked her into two different warranties on the chair.Then the chair was promised to be delivered several different times to then be changed and finally once it did arrive it was obviously put together poorly as it was lopsided and extremely uncomfortable for her.I called them to stress the importance of a good chair for her and how I believe she was taken advantage of and their continuous response with no sympathy whatsoever was, its our policy we dont take things back and its up to the warranty company nowNever again will I deal with them for her or myself considering they make no attempts to right their wrongs nor have any care for their customers.

Would not recommend this place to anyone. I ordered a bed frame and mattress over two months ago and still have yet to receive it after they gave me an estimate of 3 to 4 weeks. I have called and they said they don’t know when it will be in and are hopeful it will be on the next truck load. How helpful. I gave this company almost 3000 dollars and to still not have a bed for two months, unacceptable. Still waiting on it, who knows how much longer it will be.

Wow what a horrible experience. Ordered a table on 10/25/2020. It was on backorder... which we understood. Then it was scheduled for delivery on 3/13/2021 and it never showed up. They stated the truck broke down. We had to physically go to the store because customer service would not answer their phone. When we got to the store they waived the delivery fee and stated they would call us on that Sunday with a new delivery date. We didnt receive a call until Monday. They delivered the table on 3/15/2021. Three of the chairs were damaged and we were told they would contact us about next steps. No phone call. I called on 3/19/21. They lady was helpful but did not hold up to her commitment on calling me by 5:30. She stated she waived the delivery fee... which had already been done and also stated she said she met her commitment on call me back. She called me back once I drove up to the store and complained to Tyler the store manager about the issue. Tyler stated that warranty would reach out this week. They did not. They lady on the phone also said she would reach out to me by Monday 3/22/21 and still has not. Now Im on hold with them dealing with this again. What a terrible experience. I will never recommend this company to anyone. After reviewing with a customer service manager, the delivery fee waived but still need to see a discount on this to make it right. Its April 1st and still not over. The warranty manager was helpful and got the chair issue resolved. We were suppose to hear back from delivery and never did. We called left a message on 3/31 and got a call back on 4/1. Now we are expected a delivery on the 5th. Well see if that happens...

I was searching for a table. We live in Louisville, and actually have an Overstock location here. We chose to purchase from Cincinnati Overstock instead because the customer service was top notch. When I called, I spoke with Charlotte. She went above and beyond to help me. She was so friendly, knowledgeable and incredibly helpful. She sealed the deal, and we made our decision to purchase from Cincinnati Overstock because of her.

I called in thinking It would be a waste of time and wouldn’t get me anywhere. However, I was pleasantly surprised when Charlotte picked up the phone to help me. She was kind, funny and extremely efficient and knowledgeable about her job and how to help me. My order was supposed to take 8-12 weeks to get to the warehouse. She helped me pick out all new items I needed in stock and not only saved me 3 months of waiting and frustration, but also a tiny bit of money! This experience will def have me recommend to a friend, and purchase from there again. Thanks Charlotte!

Was on hold for over 30 mins I was 6th in the queue and then went to 2nd then it said our customer service team isnt taking calls at this time leave a message and we will call you back in 48 hrs. Well no one is even in the chat either called back and same message want to check on my orders and cant cause phone isnt working.

Customer service is the best. Charlotte was very helpful on assisting with updates and order problems. I would highly recommend based on customer service 😊

I purchased the Jackson Everest sectional in seal color. Best choice!! The quality and comfort is top of the line. I also purchased the Realyn dining set. Worth the wait!!

Good furnitures and good services

I had no problem finding multiple options that suited us and our budget. They had a Memorial Day sale that knocked off a small percentage and there financing rate was 0%!! Natalie Did an awesome job assistIng me with my paperwork and we was on our way! Thanks again!

This place is great. They have tons of furniture, really nice stuff and very cheap prices. We went there on Tuesday looking for a couch, we saw some nice pieces with good prices, we will go back. Check this place out,nice stuff.

I’m so upset about my experience here that I literally created a google account just to write a review. The very first time I was here, no one approached us to help. This was right at the beginning of COVID so I brushed it off at first. Stressful times and I 100% understand. Except I went to the desk for help and three separate employees ignored me for about 5 minutes. Someone came out of the back and eventually “helped” us. By that I mean someone told us the financing options while staring at other customers? It was very awkward. We decided to come back at another time because there was a sectional we really liked and just figured it was an off day for them. We came back and ordered the sectional and just paid cash instead of financing, and after paying, we were told delivery would take 12 weeks because of COVID back orders. Okay wish we knew before paying but fine whatever. A few months later, our order of sectional, mattress, and table set was finally delivered, but the delivery drivers made my husband help them unload everything. Seems very unprofessional and used profane language throughout the experience. A few days later, we went into the store to talk to them about our experience. I again stood at the counter for 5 or more minutes before being acknowledged. After I told them my story, they got a manager (Sabrina). She was very kind and understanding and I appreciate her for helping. She ended up giving us a gift card and made a note in our account so that we wouldn’t get the same delivery company again. We decided to use the gift card towards the matching recliner since we had some extra room. It again took a few weeks for it to come in but we decided to just pick this up instead of getting delivery. Once we got the call it was in, we scheduled a pick up. I just left their store and they weren’t able to find the recliner! I talked to Sabrina yet again and she assured me it will be delivered to my home tomorrow. Who knows though with how awful this experience has been. She did give me a $25 gift card again. Not like I’ll ever use that. Also wasted $40 on a uhaul pick up truck rental to get this recliner. Thanks Cincinnati Overstock!

Natalie was for sure the most knowledgeable and helpful person I encountered during my visit. I didn’t plan to buy anything just yet, but Natalie made the process of choosing so fun and easy. Thanks Natalie, I’ll be back soon!

Cincinnati over stock and the staff did a wonderful job. Thanks to Charlotte and every one at Cincinnati over stock.😊

I was told a sectional I ordered would be delivered in 4-6 weeks. After 6 weeks, I called and was told it would not be available till September. I lost 6 weeks of ordering. Don’t trust what they promise. Never again will I shop there!!

Overall good experience. A couple of things we wanted would take way too long for delivery so we had to choose something else. But everyone there was helpful and knowledgeable. Would definitely recommend.

So far my experience has been great. I was extremely happy with the prices. I am giving them three because the showroom didnt have a lot of options to view. I was there to look at furniture for my daughter and I really wanted her to see the options in person. Turns out they dont have everything there. I ended up having to order the items that are taking 3 weeks to get in. Had I known that ahead if time I would have ordered online a week or two ago so that I could have it by her Birthday. But I am not blaming them for the fact that I wasnt completely aware of the process. Another reason for the 3.5 stars is because I havent received my items so I do not know the quality and/or service for dropping off. Once I get everything and can see how it looks I can update my rating! Customer service overall was great and prices were great!!

I had a great experience at the florence store. So many choices and the sales staff was very helpful. Kama was great and patiently answered all my questions.

Great place, good quality for great price. Ben was super helpful and helped me get what I needed. Highly recommend checking out this shop.

I really enjoyed Vickie’s help during my decisions making. Very helpful, and not your typical pushy sales person!Great selection, but just wished a bit more options would have been in stock.

I recently needed some accent tables for my office. The staff at Cincinnati Overstock were so friendly, they helped me find exactly what I needed under budget. I highly recommend Cincinnati Overstock.

Jen at Florence store was great! I told her about some bedroom furniture that I was interested in that I had found on-line. She found furniture and ordered for me in no time at all. I was in and out within 30 minutes. I am awaiting for furniture to arrive. So far, extremely satisfied with customer service!

After issuing an unfavorable review, I moved to edit after the follow through I received. I am appreciative of the fast response after my first review was seen. It is always a good view towards any business that listens and moves to make things right. This treatment will increase my chances of being a return customer.

I went there to look at a sectional other furniture expecting to purchase that day. I appreciated that the woman who helped us listened to what we wanted and helped us find them without being pushy and aggressive like other furniture companies do. She even encouraged us to look at other stores and find something we liked. After going to another big brand that I won’t name, we came back to this store because of the customer service and over all ability to find what we liked instead of it feeling like a maze. We ended up buying multiple pieces of furniture and the process was as easy as could be. I would highly recommend buying from here and will probably continue to shop here.

Absolutely a great first time experience!! I loved the selection and the great prices. Vicky was very helpful and she was not pushy or overbearing. I found a great sectional with a sofa bed. I do have to wait 8-12 weeks for it, is the only drawback. However, I was told that most other items do not take that long. I hope everything goes well with getting this sectional. I will report back after I receive it. If so I will be going back to get a kitchen table and chairs and much more! Definitely worth checking out!!

Vicky took good care of us. We told her what we were looking for and she showed us right to what we wanted, not trying to upsell. She gave us plenty of space to decide, with zero pressure unlike the vultures at the other furniture stores. Needless to say, we purchased through her. Very grateful for her help.

Attentive service without high pressure sales. Great prices. Delivery of products takes a VERY long time and will not deliver the part of the order that is ready without waiting for the things that are not. Purchased a living room set dining room set and bedroom set. My bedroom set will take a month to be delivered to my home because my couch is not in yet despite needing it and not having another way to get it.

Vicki H. was amazing she helped me when I needed it but didnt hover she got me a great deal on furniture that I love! This is a fantastic place to go and the staff is great too!

Just wanted to send a feedback on your customer service departmentPurchased several items and when delivered one was damaged called customer service Charlotte helped me out and was very satisfied With her helpIs was corrected in no time and everyone was happyThank youShirley legg

I have been looking for a new couch for a long time. A friend recommended Cincinnati Overstock. Finally found the perfect one. Ben went through all of my option for purchasing and delivery and went above and beyond to help me.

Checked out the great selection on the floor and found “THE” perfect dining room table. Great price, couldn’t be happier. Thank you Danielle H. You were friendly and helpful .

I went to the florence ky store planning to spend a good sum of money today on some furniture i was there approximately one hr was not even acknowledged yes they were somewhat busy there was about 4 employees working and about 8 people in the store.after waiting about a hr without a response i went up to the desk which is all the way in the back of the store to talk to someone and they could not answer my question and said they were busy and someone would help me when they could .i waited another 30mins and had enough i left.dont no if i want to go back though they did have some decent mattress sets which was something i was looking for.very disappointed...

Before coming to this location I had visited a few other mattress stores and just could not find the perfect mattress within a good price range. Within 10 mins of looking for a mattress with the employee (Jason) I was able to find the mattress I wanted and instantly bought it. Jason was nice and very open to helping me find the perfect mattress. Thank you ! I will most definitely be back to buy more things.

Vicky was very helpful and helpful. You have a great selection and reasonable prices.We well be back!

The store is awesome. They offer the same brand names as the Major Furniture Store at a greater savings. The quality is great. Definitely give them a look.

Very knowledgeable staff. Everyone was very nice and gave great suggestions once we had a solid idea of what we wanted. The prices were great and there was no need to haggle! Low pressure atmosphere and a great selection. We will be back!

Love this place. Great selection great prices and very nice staff. Repeat customer who plans to keep shopping here.

Worker was awesome. Took time with me on everything I wanted to see. Gave me a lot of good ideas. Would definitely recommend

Really sad that customer service is not their number one priority. I found a sofa that I really liked, no one greeted me, came over to see if I needed help or anything. There were a couple associates just standing around and talking to each other. Then when someone did come over, she insincerely apologized and told me I’d have to wait two weeks for the sofa I wanted. I asked about a clearance sofa, another associate interrupted her and she walked away. I left empty handed. I’ll not be back to the Florence location ever again. I ended up going across the street to furniture fair-MUCH better service and they took time to answer my questions, I didn’t feel ignored. This location could take some customer service cues from them. Terrible experience.

The associates were so helpful in helping me purchase my bedroom set. No one was pushy and allowed me time to browse and approach them when needed. The prices are best in the market and the quality is great! I will be back for future purchases!!

Has great prices and great customer service. Vicki H spent two hours helping us and was very kind. They have by far the best prices that I have seen out of any furniture store. We got a bedroom set and a nice mattress and box spring for a little over $1000. You can get a dining room set for around $300.

This store is great. I found the couch I wanted within 2 minutes of walking in the store. The staff is so friendly and helpful and the prices cant be beat. I will definitely be going back here again for any future purchases.

Very satisfied with customer service. Staff knowledgeable about products. Will recommend to anyone in search of living room furniture.

I love the salesperson!! They were there when you needed them and they weren’t overbearing!! Clean store great place

Selection was great and the staff was extremely helpful and kind. The prices were well below discount price which made shopping on a budget very easy but left plenty of room for options to chose from. I would definitely recommend them to everyone!

My first experience was fantastic!!! Roland helped my wife and I pick out the perfect King sized bed. I picked the frame up the next day and to my surprise, Bobby in the warehouse actually opened the box to confirm there was no damage...while I was there!!!They were incredibly courteous and professional and I would absolutely recommend and use them again in the future! Thanks for everything!!!

Jeremy quickly came over and answered all my questions. He was very professional and pleasant to work with. Looked things up for me and explained the whole process to me! Service was exceptional. Not to mention the savings I will go there first from now on!

The salesman, once he approached me, was attentive and helpful. The other salesperson didn’t get up from the couch she was sitting on. I stood by the entrance for 3-4 minuets and had to finally ask if they worked there.But great selection and decent prices. Overall I was satisfied.

Net was great! She was personable and knowledgeable. The staff in general was outstanding. The products in the store where by far the best quality and best prices when out side by side with the competition. Will do business with them again.

Great deals and great finds. The customer service is a bit lacking. I felt like I was disturbing the sales lady when I asked her a question that required her to look something up. She was not the friendliest person, and I would have walked out, but the couch I wanted was such a good deal, I couldn’t pass it up. So go for the good finds, not the customer service.

Honestly a disaster. was a MESS trying to pick up items and never called back or were prompt about anything on their end. Waited three months for a sofa and recliner. Never called back when messages were sent or responded to emails sent specifically to their customer service line. Tried for days and never got ahold of anyone. Will not be ordering from again, very disappointed with the customer service throughout the entire process

Good selection of furniture and accessories. Great staff.

We have purchased items through Cincinnati Overstock in Florence on three different occasions.1st Experience: Natalie was very helpful. We found exactly what we wanted. The entire process was great and we had no issues.2nd experience: our item was faulty in ways that were not visible until after we picked the item up and put it together in our home. Still functional, but the screws for our dresser were not long enough to put the knobs on. We had to fix in our own due to store policy basically saying they won’t help. Not too serious so we just let it go.3rd experience: we were told we would be called when our item arrived at the Florence store. We were also told that it would likely be on Thursday of the week we bought it. The following Monday, we still hadn’t received a call so we attempted to call. The number said we were seventh in the que and that we would be connected to an associate soon. We waited for over 40 minutes. It cycled through the message and told us we were next in the que a few times then said, “we are currently not accepting calls. Please leave a message and we will return your call within 48 hours.” We hung up and tried again. Same thing happened. My husband decided to just drive to the store to speak with someone. When he arrived, they told him our order was ready and he could pick up the items 30 minutes later. We were never notified of our items arriving and had not arranged pickup. It was a Monday during business hours (our items had been there since Thursday) so anyone who could have helped was working. My husband had to move a heavy two piece sectional with his 15 year old, 95 pound sister because we received no notice and had no help from customer service whatsoever. Our sectional is also an entire cushion bigger than it was on the floor so we have to rearrange our entire living room to make it fit now.

Over the past month I have been to several places looking for quality furniture and a reasonable price. I visited Overstock yesterday and was completely sold. I loved the selections, bundle deals, and customization that was available. Not only that, but throughout the process, one of the kindest Overstock associates took care of us.Jeremy, you were an absolute delight to work with and thank you for being so caring, informative, and engaging! He made our shopping experience so much fun and was extremely helpful. Showed us amazing selections, gave us great tips on caring for furniture, and even stayed after closing to ensure we had everything taken care. Will definitely be coming back again!

The best advice I can give anyone who is looking to buy furniture from here is to read the reviews on this place before wasting your time. I have been nothing but patient through this disastrous process, but they have absolutely the worst customer service I have ever experienced. They delivered my furniture today and upon delivery I noticed one of the pieces of my couch was brown, while the rest of the couch is gray. The delivery truck took the piece back and told me I needed to call customer service to deal with this problem on my own. While dealing with customer service they can give me NO answers on when I will be getting my couch. They say they have to wait for the wrong piece to get delivered back to the warehouse before they can give me any answers on what is going bad that could take a few days.. I live 15 minutes from the warehouse so I have no idea how that could take a few days. But regardless, There was no compensation, there was no apology, NOTHING. In fact she chuckled at me when she heard the change in my voice as I began to get frustrated. I will never, ever, return here. God only knows if I will ever actually get my couch so until then I have a living room with two pieces of a sectional couch and the rest of the couch missing. I am furious.

Nice showroom. Helpful staff. Wish we could get shipped sooner but overall great experience!!

Honestly if I could rate this place higher than a 5 I would. We were looking for a mattress and had a set budget. We heard good things about this store so we decided to check it out. We walked in and were IMMEDIATELY greeted by probably the nicest person ever. Like, her customer service skills were an 11/10. She explained the differences between the mattresses they had and gave her recommendation. Im pretty sure the one she recommended is the same mattress that the Greek gods slept on. Like, its THAT comfortable. Needless to say, we ended up getting that mattress, an end table, and a rug for our living room and we were STILL a little under our budget. Seriously, this place is awesome.

Love this place and the prices and quality is great. Everyone is very nice and helpful. Most of my furniture is from here. Havent found anywhere else comparable.