10/10 recommend coming here if your looking to buy or just shopping around. Customer service was amazing from the time we got out the car, had a welcoming atmosphere. Thanks so much to my salesman Darrick “sandman” Sanders and the Manger Anthony J.

Recently had almost $4,000 of work done on our car, just to drive home and on the way home find the car is infested with ants. Called them to find out what the deal was, and they said this was not the first complaint. Their answer when we brought it back to have it sprayed down was that when it rained heavy, ants came out and it had happened to a few cars. But before taking our car home, they didnt think to clean it out first, and it still is having issues driving. Very unhappy with the customer service from the lady at the service desk as most times when I mentioned anything to her, she nearly laughed it off like it was normal. Will not be going back there for service after the awful time we have had. And after spraying all the ant killer, they didnt even bother wiping it down, they just vacuumed it out.

0/10 my 2021 Atlas I’ve had two months needs to be serviced for the same issue - a coolant leak - a third time before the first oil change. The service department can only evaluate after it sitting there a few days, has low availability of loaners, and backordered parts further delay the repair. Not a happy customer in the slightest.

Great team! They offer very good service.

Great experience and great people 👍👏👌

Chris sold me my second VW. The first VW was a 1969 bug. Chris was absolutely delightful. He made the transaction so easy. After a huge amount of research, I settled on a Tiguan and found it at this dealership. I am so happy with this purchase. Everyone I dealt with was so helpful and pleasant. Thank you!

Would not recommend,no other comments

This place interestingly also services Audi. Took my A4 here for rear shock replacement, alignment and front sway bar link replacement. They also offer aftermarket parts and I ended up saving a lot. Will switch to this one for future maintenance!

Buy a car to find derrick, buy a car to find derrick, buy a car to find derrick. The important thing is said three times. Derrick didnt lower my enthusiasm for me because I didnt speak English, and gave me the most sincerity that their company can give. Thanks to this enthusiastic salesperson.

I had the unfortunate experience of breaking down on I-95 right by Florence. Had my vehicle towed to this VW dealership. Ashley in service answered right at closing time and even offered a pickup service. Being broke down in the middle of a place you’ve never been can be nerve racking, but she made the process seamless and was very accommodating. After a whole fuel system replacement, they gor me back on the road in 2 days. Many thanks to the whole service team for their dedication. Definitely recommend

It was a very pleasant visit. Beverly was very helpful and informative.

Had a great experience buying a used truck from Reichenbach Automotive. Actually drove from Charleston to make the purchase. Beverly Whittington was my salesperson, she got me a great deal on a very hard to find truck. The whole staff was awesome, and very easy to work with. They have one of the best new and used inventories around. Thanks a lot Beverly!

Very expensive to just get a oil change..over $100. I think that is very ridiculous. Staff Not very friendly either. I will find someone else to change the oil in my Jetta.

Great company to do business with. My sales consultant Dante provided a legendary service. Very communicative and meticulous individual. Will certainly come back whenever I am going to change my car.

VW service department is subpar and the bodyshop is running a close 2nd. If you dont know anything about your car find another dealership for service. They prey on people that dont know.

I have a 2014 Passat TDI SEL. The vehicle is part of the VW recall program. Reichenbach VW has been very helpful with their ability to solve the ongoing issues with my car while managing the recall protocols. Customer service is very friendly and accommodating. Given they are less than 2 miles from my office, I am sure I will be using them in the future.

The service department here was great. Outstanding working with me since I lived about an hour and a half away. They really went above and beyond to work with my insurance to get the repair accomplished so I didnt have to play middle man. Everybody was great specifically Mary Lane.Thank you for all the help!

They were great

Price gouging,lack of knowledge about the product

Long, but great results!

Overall, I was very, very pleased with their service! Everyone was exceedingly nice and polite!

Dant’e Anthony provided me with the best and excellent sales personnel performance I’ve experience at a dealership, he sold me my very first brand new car he also sold me another one after I came back again. His service was very fast an efficient I got the best service I was looking for with excellent results I needed.Thank you Mr Dant’e Anthony.

Dante was wonderful! He was knowledgeable and very personable. It was a great experience and I love my new Car!!

VW has been offering excellent service; especially their agent Dante Anthony. I would recommend them to any of my colleagues. Thumbs up VW.

I must say it has been a wonderful experience doing business with the company, especially with Dante Anthony he guide me through the process and was there every step of the way and was able to answer every question I had. Loving my VW 2019 Tiguan

Ive stopped at the Volkswagen in Florence a couple of times and I like just getting out of the car and walking around and brows and kicking the tires and the folks there are no pressure. It kind of let me be. And if I do have a question looking for at something particular theyre very courteous and professional.

Danté from Mike Reichenbach VW, is absolutely phenomenal. Not only is he friendly and knowledgeable about the vehicles he is selling, but he works with you to find what you are looking for and need. Highly recommend this dealership and salesman!

Inexperienced service department. There is a lack of knowledge pertaining to diagnosis if there are no fault codes shown. I had a stalling issue with my vehicle with no fault codes shown where someone magically pulled the power steer pump is causing your vehicle to shut off. I disagreed with the service manager lady and she was very adamant about it saying my car has problems and needs that replaced along with the throttle body. After keeping my car for 2 weeks it continued to stall. I will not be taking my vehicle here again.

Im editing my statement because Marcus Johnson of Volkswagen in Florence reached out to me about my experience. He listened to my side and their side which both stories match. There was just a lot of miscommunication with the other employees and myself! He took the time to talk with me over the phone for longer than expected and told me to come in this week. He reimbursed me half of the $980 that I paid to get my car fixed. I truly appreciated that from all I had to deal with. We also discussed other options in case I decide to get another vehicle, still undecided. I would definitely do business with him and him only if it comes to it. So I advise anyone who wants to talk to someone with great customer service at Volkswagen of Florence it should be him, Marcus Johnson.

The service dept was honest and helpful even though there was no money in it for them. In fact it had to cost them. Its rare to find a dealership that wants to do the right thing. Warrenty is the key to buying a car. Mike Reichenbach VW and their great service dept will get my future buisness. I appreciate them.

Great staff friendly and attentive got a great deal on 2019 GLI jetta .

We were there for a car show but the staff was friendly!

I was quoted in payment and interest rate and was even given a rebate. Then when were finalizing the paperwork the rate and payment triple. The car I purchased came with a plug for an iPhone 5, I asked if they would switch for an iPhone 6 cord, 7 weeks later I still dont have it. I called VW about it and they dont care either. I went to another dealer further away from me and guess what, they had a cable in stock. I had to buy it, but now I have it. When I call I always get a run around. I will not be back anytime soon.

Decent service but they didnt tighten a hose down. They made it right in the end though. Would go back if i was in a pinch again. Edit- After a year the water pump they installed needed to be replaced because it was over-torqued and started leaking. At the bottom of their receipt they claim all repairs are AS-IS and no workmanship warrenty is covered.I CANNOT RECOMMEND THIS PLACE FOR ANYTHING.

Made an appointment, asked to wait an hour after arriving 10 minutes early. Left without getting anything done. If you cant keep an appointment for a service call ahead. Id have readily rescheduled.

Awesome place to take your car 👍😁😀

Manipulated and treated with contempt by sales staff when simply trying to get an asking price on a used truck.

Awesome service department! I have an automotive shop in town and I needed a special tool to remove a cam gear from a camshaft. This tool would have cost 250.00 and took a week to get. I called the V.W. service department and described what I needed. The lady in the service department said that I could bring it and they could do the job in about 30 mins. They did exactly that. Being in the automotive business for 20 years I know the last thing another shop wants to see is someone show up with a part from a car and no car. Lol.. The exceeded my expectations and saved me time and money. Keep up the good work guys.

Satisfied with the VW Touraeg. Great vehicle. What made the experience exceptional was Geneva. What an excellent representative for your dealership. Not only knowledgeable, but fun and considerate. Thanks again to your dealership and Geneva.

I have had a couple of bad experiences here unfortunately. I go out of my way to take my VW to their service department, and every time something is off. :/

Very knowledgeable and not usually high pressure sales tactics. Great selection of new and used vehicles.

I had my VW towed to this dealership when my waterpump failed. It took over a week for them to look at it and because of warranty issues over 3 weeks to have it fixed. When I picked it up, unlike every other VW dealership it had not been washed and a good deal of my full tank of gas was gone.I drove it home and it was not driving well, the gas mileage was wrong and it had not been leaking oil before, now it was. The Hurricane happened and we evacuated for a week and when we returned I drove the car 59 miles to Florence because it was the closest place to buy milk.When I got milk I turned on the car and it was shaking, the panel read engine fault go to workshop and I limped to the dealership where I had to leave it. Because my gas and mileage on the last visit was off, I reset my trip computer in the parking lot, wrote down my mileage, checked my gas. They finished the repair the next day but flooding from the hurricane made it hard for us to go pick up, so I asked for the car to be washed at my expense and picked it up 2 days later when most of the interstate had reopened.The mileage according to their records in/out was recorded. There was only a 7 mile difference from my records which could be accounted for by the service/ test drive and my trip computer showed 7 miles. But I was down 1/4 tank of premium gas and my mileage from their paperwork was 60 miles more than when it arrived.The first repair had left me with missing gas and a mileage descrepancy as well as a broken back seat drink holder closure, which I could not account for as no one uses our back seat in our family. The second visit I could prove that my car had been driven 70 miles since I dropped it off. They offered to replace my gas. (as if that was the real problem!)My keys were sitting out on the service counter when I came to pick it up even though service had been closed for over 3 hours. Everyone elses keys were hanging on hooks behind the service counter- there was no one in the lobby, I couldve taken any keys without any effort myself. Service department is right off the parking lot and not separate from the showroom and they do not safeguard the keys.I do not recommend this dealership because they are negligent and after keeping my car for almost a month and preforming over 4k in repairs on it, it broke down the second time I drove it. I dont actually trust it to drive now and I certainly do not trust them, they treat your property with little care and risk its safety without apology.

It’s annoying to hear over and over they forgot my warranty on my bill last minute or never getting called when my car is done. Just called to see if my car is done and they switched me back and forth with the same people.Back two hours later... THEY LOST MY KEYS AND DID NOT EVEN WORK ON MY CAR I HAVE HAD THIS APPOINTMENT OVER A WEEK

My daughter needed service on her car

Got a quote to replace alternator on my 2014 Passat for $1075.00. Got it fixed locally in Bennettsville for $447.00. Do you rip everyone off like that? I wont be back, EVER!!!!!!!

Had my car serviced here. Efficient staff.

Very polite salesman! Great cars!

Poor maintenance service. Took my mothers 10 Jetta there for one problem, and then the car had several other problems when they were finish. Now her car has problems that it didnt have before.

Great service and freindly staff!!!

Very helpful staff

I went in because I have a transmission problem, and they told me that I had other errors on my car that needed to be repaired before they can even check the transmission. I think the place tries to rip people off.

Offered a fair cash deal for a 2018 Beetle they had on the lot, they said they couldnt do it, evidently they arent to interested in selling cars.

Mary is a bit rude

Good service and accommodations.

Great staff helpful

Great service!

Ok

Provides transportation for clients