I’ve always liked Best Buy but today I had an appointment there with geek squad & they were able to find the problem on my phone. I’ve also bought items from Best Buy before & never had a problem. Go check out your nearest Best Buy store!

Best Buy has always been my preferred place to shop for electronics, appliances, home theater equipment, gaming, and most importantly 4k and HD Blu-rays. I love having a physical media collection. Better quality than streaming and you never have to worry about something not being available to stream. Shop Beat Buy they always have the best deals and will price match it if they dont. The store in East Lansing has excellent and very helpful employees. They can always answer your questions.

Best Buy has been a mainstay in my life regarding electronics, major appliances and computers. They recently do not have a car stereo technician at the best Buy Flint location So all you stereo enthusiasts out there that are trying to get your radio hooked up youre going to have to drive to Saginaw, Unfortunately... however the other geek squad members were very helpful and finding a store that had car stereo technicians so I give them a big thumbs up for that! As far as prices go they can beat or at least match their competitors.

I got what I came for. Could use a better pricing system. All the 32 tvs where sitting there but no pricing on them.

Associates were very helpful and the store seems to have a full inventory for the holiday season.

Waited 30 mins standing next to the $1100 ipad pro I wanted to buy.. no one came to help me..

I called it said 3 minute wait time. 7 minutes latter I get a person that pretends to know what I am asking for. Get switched over to geek squad 23 minutes latter. They transfer me to another 20 minute hold. That promise it would be no hold. Than told they are a part provider and could not do anything asked to transfer me again. So I drove up there after a hour on the phone. Had to shop elsewhere.

Came in for some questions on Modems and Routers, the woman helping me was very friendly, knowledgeable and chatty. It was nice to actually walk into a store and get quality help and advise. Something that is sadly rare these days...

Came in to buy a laptop and use our BestBuy points. Taylor was helping us and she was very pleasant. There was an issue with the points not registering when we did the order and Donnell came over took care of it quickly and everything worked out better than we imagined! Thank you Donnell. We appreciate you!

All the technology you need to look at right at your fingertips..

Cant wait for Newegg or Amazon shipping, go here.

My husband researched for the best price for a television and they had the best price.

Bought a laptop online and did curbside pickup and it was amazing! Fast, accurate, easy, and a great price! Will definitely shop like this with them again!

Great place to do business, I normally always order online and then pick up my orders and its always ready within a hour. Im in and out within 3 minutes. only con is theyre low on stock of the stuff Im always looking for which is why I always ship to store to ensure my product is available.

Horrible experience buying a major appliance.We bought a new refrigerator. The sales experience was fine. The delivery and customer service experience have been a nightmare of failure and indifference.Delivery & installation were scheduled for today. We did all the things we were supposed to do to prepare for the delivery. Unhooked the old fridge, emptied the food, shut off the water line. We waited. We received no notifications about when exactly to expect the delivery. Finally we called BestBuy. We were told that our fridge never made it onto the delivery truck. The fridge is not coming today. In fact, Saturday is the soonest when they can deliver it. We now have food that has been sitting out in preparation of the fridge swap, that is now going to spoil.They sent us no notification. No phone call. We had to call them to find out the fridge is not coming today. Furthermore, while my wife was on the phone we were informed, Oops. Sorry, but Saturday is now out. It will be next Tuesday when your fridge will be delivered. NO WAY!Lets now add to it that Best Buy has intentionally set up an unscalable wall that makes it impossible to get to a person on the phone at the local store. Lets also add that after 2 hours of trying to get a better resolution, they hung up on us and left us hanging not knowing when or even if we are going to get the refrigerator that we paid $2000 for.

Wanted to spend 700 dollars on a cell phone that they had for sale.... Twice! Key word is wanted to. Stopped in there two days in a row after work and stood next the phone I wanted for teen minutes each time. Not one single person even acknowledged that I was there. Went elsewhere and gave them my business. Unless its an emergency situation, probably wont return.

Very clean,needs a few more service members.

Didnt want to help me with my online purchase because they closed in an hour. Everything was pulled just horrible service. I ordered on Amazon wont buy another thing from best buy. $1600 in apple hardware and cant get decent service.

Great service, horrible return policy on electronics. Yikes 14 days? Unfortunately the joystick stopped working 2 months in. Unfortunately no return or exchange.

Dion really done a great job. He helped me out so much. I ended up with this new phone. Samsung A71-5G. Thank you,it works great. No dropped calls yet.

Didnt have printer ink. Low on staff. But my husband found a flip phone! Well I found it because no workers asked us if we wanted anything.. Took 25 minutes in line with 1 customer ahead of us. Guess Ill just get a new printer. Its cheaper than ink.

The girl in the back by the video games was acting like I entered her space because I asked a question. Thankfully the girl by the cell phones was nice enough to not only answer my question, but also gave me a solution for it. I made sure I told her thank you. And she was cute. 😁

Horrible. Geek squad is doing fewer and fewer repairs on different model tablets. I another go to CPR in Fenton MI. I am done with Best Buy. For tech purchases it is now Amazon for me. I used to prefer shopping local but best buy isnt worth the cost of gas or the time to get there anymore. Sad. Once upon a time I used to shop there weekly.

Some much for a maintenance program.Tried to get a laptop looked at. Just drop off and pick later.They wont even look at it without an appointment.Shift workers good luck.

It took far too long to find a store associate to help us. When we were finally able to hunt someone down, the product that was listed as in stock at that store wasnt there.

I love and hate best buy, not but because its a bad place. I love it. They have so much electronic that I hate that Im broke after I visit. I cant jerk myself. I went in to buy a new lap top.

Tena. Was great when I picked up my new phone . very smart and professional .

I normally go in for one thing and be on my way. The other day I decided to go for a few things and it took me longer than normal. First problem I had encountered was NO ONE asked me did I need help at all. Second problem was that I was being followed the whole time they even had workers that did not work the door blocking the door as if I was rgoing to steal with my two small children. 😒😒 crazy part is cause a lot of people make it about race but they were in fact black people.

Well I went to relax in the hot tub when I arrived the hot tub was broken. When I spoke to the manager about it. She explained to me it went out the day I arrived and it was something she couldnt control. Okay I understand thats true but I decided to check out early because the hot tub was broken. After checking out the hot tub was fixed so I asked the manager so the hot tub is working now and she said yes he whom ever he was, was working on it . I felt I should have be told that someone will be working on it. The stay was a waist of my time.

It took awhile to get help but after I got some help it was very useful

Nice place to go of your rich i think Best Buy should be better on their prices the ñame is defeting all purpuse if u think its Best to Buy your un 4 huge suprise lol

Went in recently to pick up an Xbox that was ordered online. The service was fast and courteous until we asked for a bag. The two employees told us no. We eventually got a bag after answering questions about why we wanted it.A couple weeks later I visited to purchase a chromebook. After researching I knew which one I wanted. The employee proceeded to tell me all the reasons I shouldnt buy it and I should get a laptop. I already own a laptop and didnt want another. I left empty handed and frustrated.

Had just what I needed at a reasonable price, friendly employees

They got pretty much any household appliances you would need the best of the best and great customer service highly recommend this best buy.

BAIT AND SWITCH!The website lied about product availiability. Then tried to charge me a cancellation fee for their error!

Staff here have always been so helpful and kind. Not just one of them here and there, its literally been that way every time Ive visited this store, and Ive live in this are my entire life. Great store to visit and feel like youre a valued customer, not just someone wasting their time. Definitely highly recommend this location

Help was hard to find. But when I got it it worked out good.

Went in for a smart watch the website said they had. I go up to the counter and ask about it, guy says he will give me a hand when he helps these other people. They were standing there waiting for some other employee to come back or something I didnt cut or be rude. I asked do u hVe it in stock, they didnt. Glad I asked because I already wasted time driving to and from the store.

Got exactly what I needed right away with the help of contractors that didn’t work in sales…but were building shelving!

Mike was extremely helpful when deciding on a Blu Ray player and offered other information for viewing.

Mike in appliances is very knowledgeable and really helped us find the best washer for our needs. He even found an open box item to save us even more $.

Great price on a microwave. They are really understaffed and it took forever to get it. I know no one wants to get hired right now, but still, not the best experience. Probably should have gone to the big appliance warehouse down the road where prices are also normally excellent. Best Buy is not any better.

Far better than when I worked here over ten years ago. I refused to enter this store for a while. About 5 years ago I have it a shot and I have been impressed every time sense.

Very helpful with my phone service that I was getting switched over

Able to locate a 3.0 USB power connector that plugs into the 12 volt power, cigarette lighter, connection

4 employees ignored my attempts at getting help or finding what I needed, after 30 minutes of watching employees ignored me for customers who were dressed wealthier. I ordered what I needed same day on Amazon. This is not my first time having an experience like this. Im sad to say I wont be shopping at Best Buy anymore. Used to love this place.

Everything you could want when it comes to electronics. Staff are friendly and very helpful. A wide selection of all the favorite gadgets, appliances and more.

Clean and organized. Employees are kind and helpful.

Staff was very helpful in finding what I needed.

Worst customer service Ive had in a long time. I spent over an hour trying to get someone to help with a purchase. After attempting to get four store associates and someone at the Geek Squad desk to help, I finally left without purchasing the main items I came in for. The camera department looked like something out of a third world country. To be fair, most third world countries have better stocked stores, and better customer service. I couldnt get anyone to unlock the glass cases so I could purchase anything I wanted. In fact the only one helpful wasnt even a store employee, but someone that worked for Google that was in the store checking product placement. I will not be returning to this store. It was a totally frustrating experience. If you need anything electronic related, save yourself the headache and shop online.

Unlike the Best Buys in Lansing the one in Flint has excellent customer service.Actually Trae at the Okemos store was great and helpful

I bought a phone cover here. Staff was nice . No veterans discounts.

There were many employees, but hardly any wert helping customers. Those working with customers seemed to be doing a good job.

Really enjoy the curbside pickup. Great job 👍

First off a big shout out to Victoria and backup cameras for vehicles she was amazing very polite helped me with got exactly what I needed Best customer service as far as walking in the door they just didnt know quite what to do but they did put me in the direction I need to go to ask someone again thank you Victoria

Good experienceClerks helpful and pleasantThe cashier was extremely pleasant and helpful.Would recommend this store over the one in Toledo. Much less than a happy experience there the last time I was there. Very rude and I as 2 other customers walked out and we havent and wont go back.

As always the employees are friendly, knowledgeable and helpful, but the last 2 times I went to purchase a computer it was not available in stock or online

She was a genius on fixing my moms phone

Product is low. I know thats not their fault exactly but their customer service is lacking as well. Weve never had a problem with the phone guys..but usually they say they are reps and not actual best buy employees so maybe thats why they are more helpful. Lol.

You know every time I go to Best Buy I am put off more and more by the lack of customer service that is provided especially at this Flint location. I dont need to deal with a snarky salesperson who clearly did not want to help me when I asked for it and offered no other solutions or suggestions when what I wanted was not it stock, instead I felt dismissed. So thank you for ruining my day and what would have been a somewhat large dollar purchase.

I love the accent of the gentleman that greeted us immediately when we walked in. He was very courteous and knowledgeable to direct us to the exact spot where we would find the item we were looking for. Thank you

Good help..fast checkout

Great store went right in found what I needed and didnt take long at all.

This Best Buy seems to always have everything in stock. I love it. Metro Detroit area Best Buy’s have trouble with this but I love the store here, keep up whatever you are doing!

Employees was great. First time buying from there. And I had to return Sony surround sound cuz it got so hot I thought I was going to burn my house down. So I exchanged it and got another one hopefully this one will be better

Customer service didnt help at all just guessed about the question i asked and didnt go look in the back for the product i was asking about.

I like all of the new updated products

I understand covid is an issue but... Ordered 2 computers online for pickup because they were available at this location. One on my business account and one on my personal account. Received an email that the orders are being processed and would be available for pickup shortly. Received email soon after stating one of the computers were ready for pickup. When I arrived to pick up the first computer I asked about the second one. They stated it was not available for pickup yet. After some investigating they came back saying that it would not be available for a few days. Okay, can I have the item shipped to my home? Sure, no problem I was quickly assured. A few hours later I received an email requesting that I choose a date and time for delivery. I thought because someone may need to sign for the delivery. After three days of receiving emails asking me to pick a date for delivery I called the store. They said it had been setup as a delivery and set-up ($69.99 fee) which was removed and that it was set for pickup that day. Returned to the store and of course the computer was out of stock but they would have one in in a few days... Cancelled the order!!!

Second time there buying large appliances. Outstanding customer service, and sales person was very knowledgeable. Prices are competitive. Delivery on fridge was excellent.

Great place to be great prices good customer service

Store clerk was very nice and quick to receive my order would recommend to a friend

The prices are more in line with the online competition, but I still couldnt find an employee outside of the cashier area and the cell phone area. Good selection. Oddly empty shelves when I went.

Decent customer service for a big box store, at least the guy at the door is knowledgeable about where things are. Never seems to be anyone else around except geek squad, phones and TV areas

Customer service was amazing. Sometimes they have to order the products that you want so you have to wait a bit but definitely worth it

Wonderful Found Everything We Needed Great Customer Service Too I Thank Them For Their Service And Sacrifice Amen

The lady who waited on me was a great help

The staff was friendly and helpful. They answered all my questions. They got me my carry-out order in record time. Highly recommend this place

Was walking into Best buy at about 6:20 pm. We will say 6:30. Its now 7:35. I was in the TV section ready to hand over some money for a TV today but everyone was stuck to there phones or gossiping about others in the store on the way to the back area. I even asked a guy walking to the back if he could help me. Said he would be right back. Never came back. After 20 min I just took pictures of the TVs Im interested in, Ill buy somewhere else. Thanks for letting me view them in person hassle free Best Buy. If the young lady at the door (maybe security) is reading this I laughed as you told me to have a good day because you was on your phone too. I guess I could have just grabbed a random tv and left but that wouldnt be right lol. Thanks again for the free preview. If you want no hassle and would rather purchase online go to best buy.

I love Best Buy on Miller Road they have wonderful customer service everybody is always very helpful and very polite

Well the first young man that helped us was not very helpful But! Johnathan came along and asked if I needed help and he was so helpful I bought this laptop/touch screen and I love it!

Even I had to order the TV I wanted they were completely accurate on delivery timing

Got my new fridge today and I tell you I cant be more satisfied. Its perfect fit completely. Bob lesse is an excellent salesman and person period in general he tool his time with helping me and he helped me based off of pictures and know what size I would need he is excellent no body is as good as him and I have never had nobody else he goes above and beyond and definitely keeps his word. His desk is in appliance but he can help you in any part of the store. Thank youuu sooo much. God bless his kind heart.

It would of been nice to find someone that worked there other than check out people and security people. I was there for over an hour trying to get help. Go to the phone people, they can only help you if you want to buy a phone. Everyone I talked to said you should order it online. I didnt need it tomorrow! Or the next day! I needed it today!

Geeat deal, great customer service

Jerald was extremely helpful in selecting a new flat screen. He helped us demo a few models and gave us insight to different features and latest tech! If your looking for that new 5G phone, well if you wait for it here without an appointment, or you maybe waiting for a very long time.

I wish I had gotten the employees name but he was super helpful with picking out the camera and accessories. There was a bundle available that made it cheaper than we originally would have paid if we hadnt gotten his help. Very pleased.

This is Best buy typically has more than most stores around. I typically go to another location because its closer and the people are friendlier. However when the other store I go to is out of something I can almost count on this location having what I need.

Its Best Buy so if youve been to one youve been to all! I dont like that they shrinked down their media section which is a big reason I always went there!

Very helpful ! I was incredibly frustrated because of issue with Comcast🙃Hard to believe... I know🤣but I had purchased equipment at Best Buy & they were great about explaining what the issue probably was...will definitely be back

Clean and neat, great customer service and a lot of everything!!

I dont buy at Best Buy often enough...it is a good store, though the selection is often...sparse, but we need to keep them open!!

Great staff. Got me in and out with my purchase.

COVID has definitely had an effect on how business is done here and, because of that, it can be difficult to get someone to help if you need to purchase an item from a case. The store is usually pretty tidy and the staff I have interacted with are pretty knowledgeable about their section. Be careful coming here during the holidays though, because there arent that many registers open and it may seem like there is a lot of staff not doing anything but they made it painless and smart phones make it easier to wait in long lines these days.

Great service, friendly from the door person to the cashier.

Ive been here a few times and every time Im here Im in and out fast the employees are very helpful and nice and the products are always good quality

Nice and friendly people they have a big selection of everything

Food is good. Didnt care for some decor.

They dint sell any relace parts for the appliances they sell really

Ok, Im really trying when it comes to supporting this place. I think a lot more clarity when it comes to their policies would be helpful.Ive had two experiences here that have me bewildered. One, a few months back, when I tried to purchase a couple small things with a gift card I won at work. One of the items I wanted was an Xbox subscription service. I was told that gift cards arent eligible to use for those, even though I had done so several times in the past. When I brought that up, the associate told me I was mistaken.Second, recently, I went to purchase a memory card for my digital camera. I happened to notice an online retailer had the card a few dollars cheaper, but understood Best Buy price matches. So I go to check out, pull up the website on my phone, and after several minutes of examination I was told the card online was probably the same card, but still different, therefore there would be no price matching today. Notice, it was the same brand, same logo, same specs and speeds, even the design on the product was identical. But no, it was probably the same, but still different.Like I said, Im really trying here. I dont love the idea of giving online retailers all my business, but theyre killing the competition based on how easy they make it to just shop without hassles. Please, Best Buy, clarify your policies so people like me can support you without having to fight you to do so.

The employees are great. They are always there to help.