I came in after work with my family to transfer phone data to new phones, they were super busy and I felt bad but they were all still super nice and helpful. Logan was the individual who helped us all with the purchase and transfer of data and the process took longer than expected and he even stayed after closing to help finish it all. He was super nice and very very chill and even though we all know staying at work after close absolutely sucks, he was still very nice about it and said it was no problem. Definitely fantastic customer service oh his part and by the other individual there too, I believe his name was Dustin. Overall great, would totally recommend.

While we unfortunately did NOT have good customer service when we called Sprint about an issue with our bill and questions regarding an upgrade (after being loyal customers for many years)… I can tell you that we had a GREAT experience with the employees here at the Festus location; Preston was phenomenal and helped us for THREE plus hours along with Dustin who jumped in a bit as well. We went back in the following day to resolve the issue (not their doing- because of sprint) and Preston was again super helpful.While we are still unfortunately waiting for our phones (due to popular demand) I can assure you that the upper management for this store has made sure that our account was straightened out even when Sprint refused to (THANK U!!) I can assure you that once our phone come in we will be T mobile customers for life; this store is definitely worth the trip!!

Im writing to let people know that T-Mobile is the best phone service anyone can have. Im working with two employees at T-Mobile. Preston and Dustin atStore 900D1160 W Gannon DriveFestus, Mo 63028They are very knowledgeable about the phones and will take the time to help and show you what ever you need. We spent 3 1/2 hours with them Saturday 9th of October 2021 and on Sunday to try and get new phones. They helped us with our Sprint account and got us fixed up and I will never go back to Sprint. So please if you have a chance go by and see them or any employee at T-Mobile and switch your phone service. Im telling you their company has a better service and better employees.Thank youT-Mobile.I also want to thank Scott for all his help today. T-Mobile its your the best.

Had a question about our bill, got it solved quickly, had all our issues addressed and even qualified for the T-Mobile Tuesday gift 😀great staff, very friendly, helpful & efficient

Was giving information on one visit when I returned with my phones have 4 lines was told all the phone were not compatible. Want me to upgrade and charge me a activation fee on phones that are all ready working .I was with sprint for 10 years never had a problem. I feel they were trying to just get me to buy nNew phones when if they wanted me to switch over they should give me new phones .

We had Preston he was a absolute joy. Preston showed he loves his job and answered every question we had he made sure we was fully set with our phones before we left. I highly recommend going through T-mobile and having Preston to help you with any of your needs he went above and beyond with customer care

Great customer service and tech support as always. This has been my go-to place when I have questions or issues since I first joined T Mobile.Theyve never failed me.

Im a Sprint transfer from the merger, and Ive been to this TMobile location several times. Zack and Preston are always amazing. Theyre a great team, and their customer service is top notch!! If you need any t-mobile help, go see them!!!

They are very slow. I waited almost 20 minutes just to buy a charger thats way over priced in the first place.Only 2 reps were working. He was nice though.

Preston helped me with a phone upgrade today. He made it easy and gave me great advice. Highly recommended tech expert

I was told to go to T-mobile and get a free Sim and then when I get to the T-mobile store I was told that my transunion credit card has a lock on it! Wonder why

We just switched from At&t to T-Mobile. Preston and Deandre have been so helpful getting everything switched over and made my life so much easier. They went above and beyond. Definitely recommend this store and these associates.

Jensen worked with us for 3-4 hours to get our phones activated. This sprint/ t-mobile merger is a disaster (we have sprint). We were ready to give up, the corporate office couldn’t help but the customer service from Jensen was excellent from start to finish. She tried and tried even when the corporate rep said it couldn’t be done and made the 4 hour visit worth it as we did get our phones activated. All’s well that ends well. Ish.

Been trying to call for 2 days now and NOBODY answers the phone!!!

Overall great place. Amazing staff and products!

Me and my daughter Kylie worked with Jensen and she took great care of us

Such a horrible experience with the t-mobile merger from Sprint to t-mobile and now do not answer phones!

Im disappointed, I was asked to update my Sim cardI was instructed nothing was wrong, an update to have me compatible, crashed my phone oopsSorry enjoy your new networkNo longer 4g now 3lte, available 😢

Ive been here twice in the last 4 days, the first time to swap out my old sprint phone and the 2nd to swap out my daughters phone. Both times the employees have been very knowledgeable with every question and or want we had and every single one were pleasant to talk with and just all around nice people. I definitely recommend them for all your cell phone needs.

Super smoking deals and Preston was great to work with. We love T-mobile

Thought i would give the T-Mobile store another chance, and once again they dropped the ball. I have a Samsung S10 and went in to get my screen protector replaced. The guy working kept telling me that I was wrong when I said that the S10 came with 1 pre-installed. He kept saying no that is the packaging film from shipping, when i would point out that there is clearly a screen protector on the S10.So out the door I went. I just dont understand how someone can represent their products when they know nothing about them.I am really disappointed in Tmobile. They talk you into purchasing Jump telling you that you can upgrade after 12 months and only pay the taxes. Not true just tried to get the new Samsung S20, it would have cost $700+ out the door.

Zach was super professional, friendly, extremely knowledgeable, and just all around awesome! Definitely one of the most outstanding customer service experiences I’ve ever had! Will definitely be back to see him in the future. 😊

Yahhhh. Cluster...Issues with price and upfront cost of phones/ lack of knowledge of credit scores and customer options.Talked to customer support and they dropped ball 3 times due to training issues. I had 5 accounts setup by representatives... so they had no idea when i called the 6th time to clean it all up.The 6th customer rep got it right and had my phones shipped to me on Christmas eve only to have one of the phones DOA... a A11 samsung.... well its been quite the experience leaving verizon.....Positives are the reps are are willing to help even with 5 accounts and looking through multiple notes

Rob was so great and awesome! Love the help!

Store has great customer service!. The 3 people I have had help me have went above a d beyond to help me try and get my problems fixed.

Its ah very helpful staff and great informationHighly appreciated

Awesome customer service. Preston helped me and answered all my questions.

The lady was very helpful.

Employees had no sense of urgency, were taking to each other with multiple customers waiting, would give negative stars if I had the option.

Mia and Casey are super cute girls . Must see in person! This location is very professional, friendly and knowledgeable. Rob the manager really set the pace for his employees and I feel that he is a great leader for T mobile and for Jesse for giving me the information about getting my S8 repaired. Thanks for this awesome experience.

Switched from Verizon to T-Mobile here. What a great experience. Jesse was super knowledgeable and had us all converted in about an hour. If your considering T-Mobile as your new service do not hesitate to visit this location. Good store, highly recommend.

I used to hate coming to this store. Reluctantly, I came in to upgrade my phone on my way home from work the other day and was so surprised! The staff there was friendly and knowledgeable and helped me choose the best phone for me. I met the new manager Mike and he was most helpful in making sure I was taken care of. Thank you to the team and new management there, you guys are the best.

I came in on a mission to switch carriers and get the best deal. My mission was accomplished thanks to Mia. She was very personable made sure that me and my guest were taken care of. Her partner even made us popcorn and gave us drinks. They were both awesome and I know if I ever needed anything they will be more then happy to help!

I was having an issue with TMobile regarding the SyncUp I purchased in-store, and the issue dragged on for 3 months.My wife & I went to the store yesterday, hoping to get this solved once-and-for-all. We were fortunate enough to meet Megan, who we hadnt dealt with before; she was kind, up-front, and within minutes had the issue resolved. Im very appreciative of her help!

Rob was super nice and very helpful!

The entire staff was super helpful as I switched from sprint and didn’t look back. Josh fully explained and did everything he could to make the transition as smooth as possible.

Great service, went here to switch from Verizon and buy a new phone. Very simple and didnt take long at all, the people here know what theyre doing. A+

Great service at this location!! The employees are most helpful and friendly! Switched to Tmobile and have been saving money ever since the switch! Come check it out!

They were very knowledgeable not only about the phones but how to save money with the different plans. Loved that store.

Thankful for the new T-mobile in Festus. Thanks guys. Great staff. Great selection of phones and cases.😀

We were helped by expert staff.

Great staff. Very helpful and convenient . Thanks Adi and Mike

It was ok. Took forever to get just a few things accomplished. Not a Smile seen by the person who helped me.

Exceeded expectations

Great service. Not a fully stocked store though.

Mike the store manager and the rest of the crew are great!

Great staff. Always friendly.

They work really hard to help

Friendly, Always helpful 😉

Great service

Great staff!

Always helpful

Great staff