The staff was very helpful and friendly. The store was clean and neat. I did find some bargains. Your customer service was awesome Taleya M!

Excellent and saved money 💰 👏 👌customer service was great as well 👍

I was able to find clothes for my son, and shoes for him and my daughter. But the childrens section was is disarray. The floor in the shoe department looked like it hadnt been vacuumed in a week and the department was also very disorganized. I am thankful to find what I needed but it wasnt without work.

Helpful staff! Unfortunately only 1 dressing room was open, and wasnt being tended. Lots of back and forth to try on clothes and find the right size & fit. Check-out was fast and friendly!

I love Penneys... mostly because they have quality clothing at affordable prices.Also, they have a jewelry counter, beauty salon, bedding department, the sell luggage, shoes, mens womens and childrens clothing, oh and did you know there is an ULTA beauty counter as well?Finally, by far my favorite is the ladies undergarments. Its the ONLY PLACE IN HAYS I can buy quality underwear and bras. They carry my favorite, Flirtitude Panties & Bras (as well as several other brands). Ladies, you will find the correct fit bra at Penneys! And if you ask, someone can actually measure you at Penneys! Kind of a rarity these days!

Dirty and stained carpets. Odd and unpleasant aroma in the Ladies clothing sections. Cluttered racks. Unkempt shelves. Very sad to see this once great shopping place turn into flea market style shopping.

The sales women at the jewelry counter literally made my wedding and saved the day. Juice was so warm and helpful. When I told her I was looking for gifts for my maids of honor, she was genuinely happy for me and determined to help me select beautiful pieces within my budget. And when she ran into a barrier, she called the manager Tiffany, who immediately made some calls and did everything in her power to make sure I was a satisfied JC Penney customer! I cannot rave enough. Juice was so patient and friendly, showing me different options. And she was very knowledgeable about the products and promotions. I am actually going back to buy some more pieces for bridesmaids. Because of the above and beyond, exceptional service I received today. I am forever grateful ❤️

The JC Penneys Representatives made it very easy to find the place I needed to be in order to pick up my order.

The prices were to high but I love the shirts

Shelia in the Men’s clothing department went above and beyond. She was extremely helpful and made my experience great!

This place, heartbreaking as it is, is not the JCPenny of older days. It has lost all its glory. Seriously outdated. Carpets are very staind. Ceiling panels have water stains. Poor selection of clothing, and extremely overpriced! I will not shop there ever again.

Phoebe is hands down THE best stylist ever. I’ve been going to her for years. My hair is natural and she has cared for my hair which is healthy and strong!

Goid service, seems though every time I visit they will have pants that I like but never are they in my size, wish they stocked better.

Friendly staff, good service, reasonable prices for what we bought.

Great discounts and selection of clothes. I always find something that I need or most likely want. However, it is definitely time for a little bit of an upgrade to the bathrooms and floors.

Great restaurant! Great waitress! Great seafood! Sundays are busy.

Sales clerks were fairly friendly. First one gave me my discount on my sale items but the next one didnt for some reason. None of the items were clearance. Janitorial services seem to be nonexistent.

Juise is really rude. She goes to other stores in the mall and is very impatient and hostile to employees.

Friendly staff, great deals and I think jcp has the best rewards program overall 😀

Friendly,very helpful and professional. Will probably see me again.

The woman who waited on me was beyond nice. A perfect experience with a happy cashier.

Great experience. Great sale!

Phoebe is my stylist and shes awesome! My hair has never been so healthy. Shes so professional and knowledgeable of her work. She takes her time and make sure youre happy! I love her.

I like shopping at JC Penny when I get the chance, good shopping experience

I love JC pennys its one of my favorite stores and I enjoyed myself shopping there today I also got a credit card for the store today.

The people in customer service were patient and kind

Friendly service and one of my favs...

Clothing selection is great and staff were nice. The bathrooms were awful and disgusting and I feel bad for the staff that have to clean the bathrooms. Customers should be ashamed to leave such a nasty mess.

I love getting my hair done with Stephanie Morris. She takes time to go over everything Im wanting done and lets me know when Im due for a haircut or trim even if I dont want one at that time. She is very fast and and I love my hair everytime I leave. I would recommend her to any of my friends and family.

I was looking for a polo shirt everywhere, so I google it and JCPenney was so functional, it was so easy to arrive.

Great place to shop very clean and organized and the staff was amazing

Great place to shop ! Theres always a sale. The staff is awesome!

It was ok little dirty looking. Help not very helpful left to go check on shorts never came back

Last few years have been not as good as usual,less to choose from and now lots of stores are closing and also dont receive my points like I have been for years.

JC Penney is one of my favorite stores to shop. Every time i visit the store i almost always find nice items on sale.

Cris T. went above and beyond being super friendly and helpful! We got a swimsuit for my daughter and because of all the great sales we got it half off! Love JC Pennys! They never dissapoint!

Wife always insisted we shopped here. I wasnt interested until she finally got me in there. EXCELLENT quality at a fair price for the diverse, ever style covered selection they carry.

I havent been in a JCPENNEY in 9 years, but decided to return because there was a pair of shoes they had on display that I wanted. Being that it had been so long since I was here, so I didnt know where anything was. As Im walking around a Latin American lady comes to me asking if I needed help. I said no mam Im fine thank you. She proceeded to ask am I sure? I said I know what Im looking for. Mind you she hadnt been helping anyone else and I said you know what I dont think Ill be buying anything from here and told her to have a nice day. Businesses lose so much business because some of your workers cant control their ignorance.

Has a lot of quality items. Prices are reasonably

Its my go to department store for clothing for the entire family. They also carry an excellent line of bed and bath linens that are frequently on sale. The end of season clothing sales really stocks everyone with clothes for the next year. The sales staff though very thin, they are there to help and are very friendly and they know their business. If a clerk doesnt know the answer they either look until they find it or they find someone who does know. Returns are extremely easy too. Ive never had a problem returning anything. Thats JC Penny to me.

Awesome sales and customer service.

Great customer service, I found what I needed and got the help necessary without any headache.

I always bring my husband along when we go here and the prices are great. They always have a wide variety of stuff and we always find more than what we’re looking for.

Great place to shop and great sales .

No help. Could not find section with my size. Clothes all over floor.

I hate that the dressing rooms are still closed but the selection for my teenage sons dress clothes was pretty good. Hell be the best dressed jr. marshal at his school. And they arent old man dess clothes either! lol

The best Department store if you are shopping for leisure or luxury, they have it all. Its a 5 ⭐⭐⭐⭐⭐ store

No one is helpful here. Well at least not to me. I do feel like I was judged and over looked. I stood at the perfume counter for about 5 mins while one of the employees saw me, but didnt acknowledge me. Not even the classic, give me a sec or Ill be right with you. Just silence. So I went to Belk and they helped me with no problem

Would have been a better experience if the Associate would have returned the correct change to me! I noticed how she curled the money with the larger bills outside. I placed it in the bag and counted it as I sat in the car. Pleased with the purchase of the day. However, its a word to the wise!!! Do Not trust anyone with your money 💰. Evidently she needed it far more than I did. I had my eye on several other items to add to my home. I will inevitably shop elsewhere. This experience has left me in a sad state, thinking that she had to stoop so low to steal change from a loyal customer. Well, Im done with JCPENNEY!

Very friendly cashier at register 081. Associate # is 0808. Trans # is 4083. Very engaging. Speaking as a former JCPenney manager of 10 years, she is a keeper!

Nice prices compared to Belk

Good product but poor service,no sales clerks to be found

Ordered merchandise online. It took some time to get it thru the mail. But the merchandise was ok

It was busy and the lines were long. The Black Friday sale was going on so lots of empty spots or only one item left. There were workers trying to straighten up the shelves and they did a good job so the store did look neat and clean. I personally dont like the coupons deal they had going on. The coupon was good for on-line orders only so I went to see the item first to see how thick it was (blanket) and I found one that will have to do so I order it online but cant pick it up in store I have to have it mailed and pay for the mailing. So you know that money saved by using a coupon? Kiss it goodbye.

Good experience just they only had one dressing roo. Unlocked so u had to wait 30 min in line to try the clothes on.

One of my favorite shopping stores!!!

Great sale going on.

Love it there a little something for everyone or a lot

Wife said not much of a petite section.

Ms.Robinson provides one of the best hair treatment. I always enjoy the speciality of her hair products and wonderful customer service

We found great bargains for boys 15 months, 8 and 10 years old. The clothes were on sale on the table, then we received an additional coupon at the counter. We are so very pleased.

Ths store was clean anf they had a variety of clothes. The staff there were friendly and helpful as well.

I went to return and exchange and customer service was great. Minimum wait time and pleasant cashier. Thank you for serving.

Always love going here always

Employees were not helpful at all!

The lady and man working in the mattress section just yelled at me to get off the mattress as they are both sitting on the mattress across from me. Guess I’m going to buy my mattress from rooms to go.

Found some great deals!

Bought a suit and got a coupon. Great service.

Love JC Pennys

Good selection of products and prices. I think the downfall for this store is customer service. While not terrible it has room for improvement.

The JC Pennys at Crosscreek Mall is having a going out of business sale! I just bought a $300 suit for $90! Today is the last day! Why are you still reading this!?

I love getting my hair done at JCPenny Annette does a great job Feel so Beautiful

Amber in hair salon is the best hands down.

Love jcpenny

We did our first holiday family portraits at JC Penneys and RAVEN was amazing! She did so good with my kiddos and captured the most perfect pictures!! We will be back!!

Clothes r good price

Good stuff low prices

High Fashion

Great price. Different brands.

They had Khaki pants with a huge savings. . Great sale going on.

Nice and friendly people

Great experience, friendly people, great food, first time there and I was not disappointed, as I do not eat meat, I was surprised that they had vegetarian burger, not many places offer this. Great customer service, they would often ask if we were ok. Thank you for your kindness.

I have come to love shopping at JC Penney, but many of the items I want are not available lately. Overall, I still love shopping here.

Check JCP website for coupons.Hours:11AM-7PMM Monday through Saturday.12 PM- 6PM Sunday

I love it

Was in NC had a little work going on inside and outside couldnt find a salesperson wanted to ask a question and the cashier was just down right unfriendly so I dont think I want to go back 🤔

Love shopping JCP.

I came here a couple days before my grandads funeral to find clothes to wear to it and honestly I had a really good experience. Most of the store was on sale, so despite the fact that you could not try on any of the clothes due to covid, it felt like there was less stress in buying nice clothes since it was so cheap. Plus the lady who checked me out would not finish checking me out until I pulled up the JCPenny website so that i could use a code to get an additional 30% off!

Awesome customer Service, very caring and eager to quickly resolve shopping/returns issues! Never had a bad shopping experience during my thirty plus years at JC Penney’s Cross Creek location!

I was disappointed in store it was so dirty, from the clothing rack, dressing room 😫 and bathroom looked like it had not been cleaned in years.

Found everything we needed at a great price.

Lots of variety, lovely checkout person!

Nice clean plenty of product all that you may need staff friendly and courteous Mrs Watkins.

It was great I cant complain I bought two things at JCPenney Foot Locker Jimmy Jazz any Macys even with the quarantine you can still go inside and Shop as long as you got a mask everybody have a nice day and God bless

Great place to shop. And personal are always nice. Love your store

Staff was friendly helpful and they made it what Jordans are coming to JCPenneys I was in and out of there in no time happy I came will go again

Ordered online and picked up in the store. Very easy and quick. They also have curbside pickup.

Poor plus size collection

Had all the items I was looking for. The store was clean and the associate that checked me out was very nice.

Great customer service