Edit: I dropped this review to 3 stars. I called safelite to schedule an appointment for my Tesla Model S. Guy on the phone was super helpful. They contacted my local shop and they were available for a walk-in. I got there, they looked at the car, said they could do a repair, and if needed a replacement. Great! They did the repair and told me the crack wouldnt spread. The next day it spread. I called back because they guarantee the work. I was then told they cant get Tesla windshields and cant do a replacement. They said sorry and that all they could do is refund the insurance company for the repair. This is different from the day prior when they told me they could replace if necessary. Not sure why it changed from one day to the next. What a shame they didnt tell me this the day of the repair. Probably a decent shop for most repairs though, so Im only dropping to 3 stars. Make sure you double check they can get parts, and if you have a Tesla, dont waste your time here.Original review: Had an appointment for a week in the future, but they were able to work me in as a walk in. Very friendly staff, clean facility, and super quick work. Best thing was that if the repair didnt look right, they credit the cost of the repair towards a replacement. Would highly recommend to anyone, and if needed (hopefully not) will go back for any future windshield repairs.

Malcolm and John did an outstanding job very quick very professional very neat and tidy please recognize these two young men for the great job they did

Got there a hour before closing with a rock chip on the drivers side of my windshield. They had me in and out in less than 20 minutes. What a team of professionals. From the store manager to the technician. Super service.

Incredible experience! The staff was very friendly and helpful, I felt comfortable in the waiting facility, and I am very pleased with my actual windshield!After getting the run around with my insurance company, I actually went into safelite for help! The staff was incredibly helpful and was able to get me set up in less than 10 mins. When I came back for my appointment, I didn’t have to wait at all. They took my keys and even allowed me to use their conference space upstairs since I was working. My windshield looks amazing and the technician even vacuumed out the floorboards!! The fact that my windshield is covered under a lifetime warranty and they successfully recalibrated my camera are just icing on the cake. Honestly, I felt that their customer service went above and beyond so I will be back for all of my future needs and recommending Safelite to everyone!!

I had a great experience . Everything was exactly how they told me it would be . I actually had to wait less time than excepted. My windshield looks great and I love love my new windshield wipers.

2006 Honda ElementWhen you call you cant get a quote unless you book an appointment which must be online, although after going through the phone labyrinth (not a person) I was offered a $25 off cash-only code.Despite the $25 it ended up being $400 for a windshield installed at their location. Called the local competitor and they charged me $175 for everything. Sorry, Safelite, Im sure you do a great job if someone has the money, but you missed all marks for me.

Had my windshield replaced at this location and it was great. The service was great and they completed the replacement in a quick and professional manner. I hope I don’t have to have my windshield repaired or replaced again but if I do I’ll gladly return to this business.

I think the whole staff was well trained in customer service i heard two staff talking to customer in the waiting room, they were so concerned about the customer, and i didnt knowthe third one was the manager he went beyond, doing things for the customer i though was the best I ever seen i my life time a want say what he did, but if it was up to me he would get manager of the year. C Luther.

If I were to grade satellite AutoGlass I would give them a D- for their customer friendlies. After several attempts to contact safelite there was no answer at their phones which was just another attempt by so many to use covid not to serve their clientele. After several attempts to contact them about a problem with my windshield I came to the conclusion to use another company. If a company cannot find the to answer the phone then they dont have the time to service my vehicle. We live and learn, usually once a corporation gets your monies you are second class.

Extrememly dissatisfied right now. Had my windshield replaced in 7/2020. Tech was on time, professional & covid safe. Fast forward to 9/2020 and after 7 straight days of Hurricane related rain, I found a 1.5inch deep puddle in my car in the drivers side under the steering wheel. Tech informed me that he may have broken the seal when he installed the new windshield but that i have a lifetime guarantee and if it ever leaks or cracks to contact them and they would take care of it. I have been unable to speak to or get a response from anyone at the company. The phone lines say go online and online says email or txt them...Ive done both with 0 results. Trying to exhaust all options before escalating the matter, but approaching the limitations of my patience and Goodwill.

Excellent service. Really nice people. Easy to schedule and great availability. Would not hesitate to use Safelite agsin.

Ramsey street does high volume auto window repair and installs. Just be sure to review your work and they will work with you if your not satisified. They repaired my prius prime windsheld with oem glass.

Friendly and professional service as well as a quick and quality windshield installation.

A ok A little high price..fast service

Worst shop ever!!! Took brand new Kia K5 2021 to repair a little tiny Knick in my windshield left with a crack running the length of windshield Said I was responsible for damage

Customer service was friendly..no problem replacing my windshield.

Great operation and replaced windshield in 2 hrs. Awesome

Very friendly and courteous staff members! I had my windshield replaced and it only took an hour, great customer service!

Customer service was above and beyond. So thankful for the fast and excellent work. Our representative was the best!

The people there were so nice and respectful customer service was fantastic I would recommend anybody to go there they were a pleasure to have of service all of them!

Service was great! The person at check in was rude.

Windshield replaced. When I made appt. was told it may take 2 - 3 hrs. In and out in a little over an hour. Pleased!

Did a half job. Left glass on the back seat. Had to have them come out and vacuum it up. Did not even have the seal in the window. They had to redo it and fix it. Sloppy work.

Tech never showed, but customer service was very nice and rescheduled it for me.

They did fix the window, but the process, customer service, and cleanup was a disappointment. It was very frustrating experience and I probably will never come back to use their services

Great customer service! Quick service

Excellent customer service.

They did a great job with the rack in my windshield. There is still a slight chip, but it is better than it was, Lord knows.

They are really efficient and the people from the business itself to the techs are awesome

The tech Luke was extremely professional and helpful! I had random a leak on floor board and several companies could not diagnosed the problem. Luke diagnosed the problem and even showed me where it was leaking! He stop the run around I was receiving. The lady at the front desk was extremely helpful too! Great experience and knowledgeable staff!!!

They showed up on time, and delivered excellent service. They left my vehicle cleaning made sure I was satisfied with the work they performed. I highly recommend them for any of your windshield needs.

Location was easy to find. Customer area was clean and had concessions. Staff were on time, friendly, and professional.

They never answer the phone

I never write reviews but nobody should use this service. The entire premise of their business is convenience but the only convenient thing they did was not show up, order the wrong windshield, and then not show up again. Three appointments, three weeks of wasted time and I still have the same problem.Don’t waste your time and just go somewhere else.

Quick and efficient! Professional!

Exceptional customer service. Very pleased with next day repair and replace on two vehicles

Great service and very courteous

Super Service. Doug arrived as scheduled and repaired a stone chip in my windshield. Nice guy, well-trained, professional, on-time. Great service at my home in Southern Pines. Recommended 100%.

They took my truck back immediately to replace the back power window and instead of the 60-90 minutes as expected they had multiple people work on it to complete it in 45 min. In addition they cleaned out the inside where my window had been leaking and I didn’t expect that, but it was an added bonus! Great staff and excellent work.

Quick service lifetime guarantee!

They did great work!

Fast, friendly service

Great service and work completed in a timely manner as the technician verified all work to be done prior to working on my car. He also went in detail to explain the work he was doing which I thought was pretty neat. I also received a follow up phone call from one of the managers to verify the work was done to my satisfaction, which I thought was nice.

My experience with this company has been nothing short of a nightmare. Called to have a crack windshield replaced. I have a warranty so i gave them my contract number and was told they would set up my appointment and contact me if there was any issues contacting the warranty company. My appointment was scheduled for a saturday at my home between 12-5. They never called or showed. Wasted my entire Saturday afternoon. Couldnt call them because they closed at 4pm (how does that work) Received a call from safelite the following week stating there was still an open ticket and asking if i still needed assistance. I explained that their people never showed. She apologized, but provided no reason for the no-show and stated that they hadnt confirmed my coverage. I was put on hold while she called the warranty company and when she came back she scheduled the appointment and said everything was good to go.I called the morning of my appointment just to verify because of all the issues stated above and was told again that it was covered and the account showed a zero balance owed. I now have already gotten the windshield replaced and theyre calling me stating my warranty wouldnt cover it because of a technicality (even though Im under my cost limit they cover repairs not replacements) and asking me to pay the $650 dollars for the replacement. When they supposedly verified 3 TIMES that i was good to get the job done and it was covered. I explained that obviously i wouldnt have gotten the work done if it wasnt covered. I spoke with a nice woman today from the shop who stated she would contact the warranty company again to try to resolve the issue. I dont think I should pay for someone elses negligence. My appointment shouldnt have been scheduled and confirmed if they had not verified how they were collecting payment and you cant come back after the work has been done asking me to pay for it. Ill update this comment when i hear back. Experience has been pretty terrible this far. Would not recommend. That being said everyone i interacted with at the shop was pleasant and polite. They have serious communication issues with their call center.

A rock the size of a golf ball came off a truck yesterday and hit my windshield. I knew it would crack if I didnt get it fixed ASAP.Called my insurance they set up the appointment with Safelite that morning.The staff was great and had my windshield repaired in no time. Great experience will continue to use them when needed.Thanks Safelite!

Good install of the windshield. Poor reinstallation of traffic cam and ez-pass. Left smudges on the dash and A pillar posts. Left in car microphone wire hanging out about a foot on drivers side post. A little closer attention to detail would have been nice.

They are very professional and offer great quality. I would recommend anyone go here for service

Very professional...very relaxed atmosphere....management is amazing

Very nice and super fast

Literally a week after having our windshield replaced it cracked in the same exact place and they refused to replace it without paying full price even with a warranty😡

Very fast and efficient. Theyve done a great job repairing the windshield on two of my cara.

This place was fast and very friendly they do work with appointment only

After 3 windshield installed, after market glass leaked in passenger corner...try to blame existing condition. I had car since new and never had problem until this replacement. Not exactly what the tv commercial illustrated..very disappointed.

Safelite AutoGlass is professional, punctual, and dependable. Their staff at 3730 Ramsey Street is courteous and well trained. There system for doing business is efficient and for this reason alone, makes a bad situation a pleasure to deal with. Thank you guys for a job well done! P.S. The windshield wiper blades I purchased performed like OEM equipment, if not better! They were completely noiseless. I know because it poured the moment I left the building. My drive home was safe because I was well prepared for the heavy deluge of rain! Also, I had a NC Quick Pass mounted on my windshield and they provided the velcro and remounted it. Plus, replaced my oil change reminder sticker! Folks, that is quality service. I hope I never see you guys again (LOL!) You know what I mean.😊

Awesome, Awesome, Awesome, I just left with my wife’s Infiniti QX60. It was a nasty looking crack in the windshield that Safelite absolutely made disappear. I could not be happier. The staff at this location is extremely professional and are really nice people. Excellent job.

Second time using. Filed claim online, technician was at my home the following day and took about an hour. No cost out of pocket. Definitely recommend!

Great people all the way around. Very friendly and polite. the guy at the front desk answered all my questions about my windshield. The tech( Robert ID # 1845-168) was super good and his work was very pleasing. He answered all my questions with positive answers.. Overall 5 Stars for costumer service and repairs.. i recommend Safe lite for repairs and replacement of windows...

Unfortunately a rock hit my windshield. The staff were all very friendly and professional. The young Lady that repaired my windshield was awesome!! It was quick and professionally done. Her name -- Ms. B. Lawrence, Very Professional and did an awesome job on my windshield!!! My experience could not have been better. Ms. B. Lawrence is truly an asset to Safelite.

They were on time, did a quick job, and installed my new windshield. Only issue was they messed up my wiper blades. Suggest anyone using them ensure they check the functionality of the blades as soon as possible.

I am very pleased with everyone at your Ramsey Street location in Fayetteville, NC . They were absolutely amazing! Initially, I was a bit skeptical because my previous repairs didnt go so well at a different location in Raleigh, NC. Your staff reassured me that they would take good care of my car. Your technicians Damien and Scott worked to replace my windshield and to properly recalibrate my cameras so that all of my safety features would work again. They communicated well with me and kept me informed and updated with repair progress. Miss Renae at the front desk was just as pleasant as Scott and Damien. She greeted me with a smile and she helped me find a comfy place for me to work on my laptop while I waited. Thank you all so very much for accommodating me and for taking such great care of my car! I drove over 50 miles to your facility and It was definitely worth it. Thank you all so very much!!

The repair isnt like I saw on TV. The star pattern from the rock still shows. But at least its filled with filler so it doesnt spread. Insirance covered it. Thanks USAA.

They was really nice

Wants to charge 7.99 for window sealing on a dime size crack, no problem.WANTS TO CHARGE $77.92 IN FEES & TAXES! Job took less then 30 minutes, he didnt even have to stand there but for 3 minutes setting up & taking off the suction grips. What a RIP off!

I made the appointment got there and the lady was rude. Then they told me i was late i was supposed to be there at 930 like the text messages said i was there 915. She said it was at 730. And i show her . Then my car stay there all day and they didn’t fix it said they had the wrong glass. Waited a week for a call back and nothing i try calling but they never answer the phone .

Great, friendly, and quick service!!!!

Professional, responsive and very customer oriented staff. Came out to my location and repaired on site. Well worth the extra$30 something for them to come out.

I arrived on time for a windshield replacement and not even 30 mins later they had me ready. Anyone with windshield problems this is the place to go to. Safelite AutoGlass.

My window technician was on point, Chris, he made short work of my window repair. Unfortunately, the two associates in the lobby failed miserably at effectively managing client appointments. They managed to allow another client with a later appointment than mine ahead of me causing me to miss an important medical appointment. But again, great window technician, he runs circles around his co-workers!

Great experience.-worked on my poker-chip-sized crack on my windshield that 3 other companies refused to try-gave me their military discount, which they offered to me without me having to mention the fact!-were very upfront about the risks/possibilities of windshield repair, which I thought was honest and good business-had sodas/snacks/waters for waiting customers, as well as magazines and TV playing!-conveniently located

Great service and great price.

Great Service and Great People...💯

The 2 gentlemen that helped us were friendly, knowledgeable and professional. They were honest about the repair and possible outcome and offered options if we were not satisfied with work. We had a small chip in windshield and they used resin to fix it. The rep was quick and cleaned our windshield inside and out as well as vacuumed the carpet. Exceptional service...ALL SMILES!!

Quick and precise. Quote given was exactly what I paid. I was in and out in less than an hour for a window replacement.

Fast and friendly service

Robert came to fix my windshield. Awesome person. I knew when my tech was coming what he looked liked in which for me I felt more at ease knowing who is coming and what they looked like. He answered all my question. He fixed my windshield while I was at work so I was able to take my break when he pulled up cause I seen on my phone his location was just pulling up. Robert rock. First time ever using them.Great experience round and round.

Very happy! My tech, Douglas, was very polite, professional and thorough! What a great guy and he did a great job. Good job Safelite!!!

Awesome Experience! Chris came out to my work and repaired the chip in my windshield. He was professional, quick, and had such a good attitude. He smiled the whole time and explained to me exactly what he was doing. I would highly recommend this company, make sure you ask for Chris S. Super job!

It had started as a chip in my windshield, ended up needing a full replacement. Safelite was courteous and timely. The staff was pleasant and the waiting area was clean. Ive had no issues with the work that was completed, and my vehicle was returned to me vacuumed and with clean windows all around. Hopefully i never need glass replacement again, but in the event that i do, i will not hesitate in calling Safelite.

Did a fantastic repair job with great speed and customer service.

Had to get my van sliding door window replaced & they gave the best price! They offer different discounts, make sure to check them out! Happy with my work & the wait time werent too long!

I had an appointment and brought my two young kids with me. The staff was so quick and was able to get my windshield fixed quickly. You can barely tell there was anything wrong with my windshield. They did a much better job than a previous company had on a different crack on the other side of the winshield.

I was thoroughly impressed by my visit to Safelite AutoGlass. All of the employees were courteous and professional. They explained the entire process of getting my window replaced and even helped with the insurance claim process. Hopefully i never have to go back, but if i do - i will definitely return to this office.

They drove out to our shop and filled in the chip in our windshield believing this would be the latest fix in major damages to our windshield, or so we thought, our current windshield has a major crack running from one side to the other now and this is going to require a full replacement.Safe light did the best job they could and I fully understand that it was bound to occur that one chip could cause major damage if put into areas in the west(where we are now) where a hot interior and a cold exterior will mix.That being said, despite our issues safelight is an excellent service to get if youre in a pinch and need help getting much needed repairs done to your truck or car. Just dont be like us where you try to keep putting bandaids on a bullet wound .

The window I needed for my car was to big and they cant get me one the size I need to fix my car.

Service was Amazing!! Danny was very helpful and had my windshield installed pretty quickly. Havent had any issues. All the staff was friendly, the facility was clean and overall its a great place to go!

The Technician was great. Online sales and scheduling and Sales office need lots of help. The quote was given then they added 3 back door fees. When you give a quote on a job the price should be the final price. Not hit you blindsided after the quote.

Wow what great customer service!!! We were on our way from Savannah to Philadelphia and a rock hit our windshield. Our Granson is in CHOP and we were in a hurry to get to the hospital. He was life flighted to Philadelphia. Brittany and John took us right away and we were out and on the road in 15 minutes. A big Thank you to Brittany and John for all that you do!!!!

Great customer service. Very friendly, fast and competent. Chris did an awesome job and kept me in the loop. Definitely recommend

On time and very professional. Had the back glass replaced on my Tundra and it leaked bad. They sent someone out asap from the warranty dept and upon further inspection, it was about to fall out. However, they fixed it, no questions asked and is good so far.

Tried 2 separate occasions to use them.1. was told morning of scheduled service that the technician called out2. was told morning of service that our windshield did not arrive on the truck and was told that they would follow up when it arrives.... that was a week ago.both of these occasions we were not offered any follow up from safelite or any attempt to reschedule or keep our business.went to autoglass now fayetteville and it was literally half the price. safelite wanted $500 and autoglass now fayetteville was $234. maybe its a good thing safelite kept cancelling on me. it worked out for the best.

Quick and nice job.

Very nice and courteous! They try very hard to get you in and out quickly.

They were really quick about replacing my windshield [less than an hour!] This place is really accommodating and provided snacks and drinks while I waited for my car to be done.

Brand new, shiny windshield in less than 2 hours! Very convenient

The wait wasnt too bad and the customer service is exceptional! I wish they had the coffee bar better stocked though.

Had to have 2019 Ram Bighorn back windshield replacement. No complaints here . My appointment was at 8 ( I was 10 mins late due to traffic) and didnt leave till 1:30. However, I told them to take their time, Im a patient person. My concern was workmanship. I told them just do it right so I want have to come back. So far so good as far as no leaks and defrost and sliding window still work. Customer service was superb. The young lady at the front was kind and my technician ( believe his name was Reid) always kept me informed and offered me an Uber if I wanted to get out. So far so good, thanks guys! Would have given five stars but no one is perfect, but yall came close.

Very professional

They came by about two weeks ago. I had a noon appointment but was happy the technician called me early in the morning to get it done faster. Im also happy that I didnt have to go anywhere to get my glass taken care of. Very convenient for me to be at home and get it fixed.

Poor workmanship, dishonest, and underhanded.They replaced my cracked windshield and a couple weeks later, after a large rainstorm, I had my electrical systems throw every error and basically shut the car down on the road. I went to Toyota who pulled apart the dash and found water all over the place. They determined that the windshield was the problem and suggested I contact Safelite. I brought my car in and they said they would test the windshield, no charge. They took the car around back to the workshop. When they finished, they said they tested the windshield and found no leaks, but went ahead and replaced the seal anyway. WHY did you need to replace the seal if there was no problem????As a result of not being able to find a leak (which they had conveniently just destroyed any evidence of) they would not be able to reimburse my charge from Toyota for diagnostics. I had to argue with corporate as arguing with the manager got me an offer of a Subway gift card (WHAT?) and not making me whole due to their negligence. They resisted, but eventually after threatening a small claims suit, I was able to get my diagnostic charge reimbursed because Toyota falsely put on your work ticket that the water was because of a leaky windshield.To add insult to injury, when my insurance paid the wrong amount, instead of contacting me or my insurance to fix the problem, they sent my account to collections without hesitation.We have now driven the car a long time and through many storms with no water problems since, proving that they fixed the problem while lying to me about there even being a problem. I waited to write this review for a long time to be sure before writing this review. This company is run by incompetent managers who dont care about customers and incapable technicians who do not do good work.

Best place to get your windshield replaced or repaired.