Awesome customer service! Very respectful, and helpful. Was here twice on May 17 2021 cause my basement flooded, I have zero skill in plumbing, they showed me everything I needed to get it done right. Awesome staff!

I got there at 5:12 on a Saturday and they were closed. ( several others were disappointed and turned away.) I guess they dont really care about staying in business, because well be spending our money elsewhere from now on. Those Big Box stores have more selections and better prices, anyway.

Moen Engage Chrome 6 settings Handheld Showerhead 1.75 gpmItem #4752291| Mfr #26100EP$49.99Since writing this review, Moen contacted us and were very nice and helpful, in replacing the damaged goods. I have even called the Fairmont Ace Store and had no response as yet. Over the years, we have spent a great deal of money with this store and as far as I am concerned, that has come to an end. I would rather drive many more miles to where we will be treated as valued customers.We paid $49.99 for this showerhead and it did not last one month. On the same day we spent more than $342.00 and when we tried to return the showerhead, which the cheap rubber-like inside hose had blown open, drowning our bath, Ace Hardware in Fairmont would not accept it because we did not still have the box, even though we presented them with the receipt. We have spent many hundreds of dollars at this store and are Very disappointed in their inaction toward regular customers. This will cost them far more in future business from us. I will never go back there even though it might take a much longer trip to other stores. I no longer trust them. This will also be posted on Google and Yahoo as well as Facebook.

Was a pleasant atmosphere they pretty much understood the explanations I told them what I needed which was typical Ace Hardware they almost read your mind the prices were a little bit pricey but I said the hometown experience is so much better than a big box companies these people actually talk to you and we all try to make sure youre Pleasant Construction West Side I called back up traffic and things but my day was pretty good.

They definitely have most of your home repair needs, but are a little pricey. Great staff and service.

I had to replace the metal dish under my stove heating coils. I had no idea where to start. The people at Ace were super helpful and got me what I needed. Great place.

They have a great selection of items, but I had to search high and low for someone to help me.

Nice store,Repeatedly Ive been in the store late the younger employed persons walking around with there mask hung below there chin.Grow young employed persons.This is not an inconvenience for you to wear your mask as it is to be. Especially at your jobStill a very nice store with helpful people working there.All the employees have always been polite and helpfulMuelContinued shopper

Neat clean storeace is the place......🤗

I went on Friday and it was 6:45pm, the doors were locked but the store house on Friday is 7am-7pm. Maybe they should revise the store hours.

Been shopping at this Fairmont location for years. Very clean store, they always have what Im needing for my projects at home. The staff is very friendly and courteous, the staff is also very knowledgeable and helpful! They have excellent paint too btw. I recommend checking this store out before going to a box store elsewhere

As part of the new Middletown Commons, the store has expanded...bigger and better.

Nice layout of store and easy access too. Will visit again!

Great place. Friendly staff thats willing to help without having to hunt someone down. Ive never had a bad experience at the Fairmont store.

Floor staff were helpful and courteous. Cashier was too busy texting to pay any attention to me; guess that is to be expected these days

Got what we needed. They seem to have everything.

Love this Ace Hardware. Its one of the larger ones that I have been in. We just bought a house near Ace and I have been there often to get things I need from grass seed to plumbing repair parts and tools. The staff is helpful to me in figuring out what I need. If they dont have it in stock they can usually get it quickly.

Good place to get a multitude of things great staff very knowledgeable 😁

Love Ace. They always have what Im looking for. Their prices are competitive and their employees are the most helpful out of all of the hardware stores. Plus I dont have to walk a mile in a huge box store to get what I need.

Light in Friendly and always asking if you need help

This is one of my favorite stores. They usually always have what I need and the people that work in there are great they will help you all they can so just try it out and you will like it

No customer service here. Never been in an Ace Hardware where all of their employees didn’t ask you if you needed help. Walked the whole store and not one employee bothered to help very frustrated I guess I’ll take my money somewhere else😕

Had everything I needed for a repair

Great service and a good selection!

Very helpful and polite staff. Nice to be close to an Ace Hardware again.

Very organized & great help

You will always be helped in a timely manner! Quality products for a good price.

Didnt have what I needed but friendly staff.

Good selection and helpful staff.

Like the 7 days a week in fmont

Great selection of hardware and other stuff. Nice helpful staff too.

A little over priced but always great service.

Very polite and helpful

Associates were heplful, but prices could be better.

Not the most extensive inventory, but makes up with it with very friendly knowledgeable service

Super friendly and helpful staff at this store. Asked 4 times if I needed help finding things while I walked about. When I did finally ask for help finding that last thing, they knew exactly where it was.

Employees are always friendly and helpful

Always great service here!

Probably the best hardware store in fairmont

Large selection of products. This Ace has a lot of sales. The staff is knowledgeable and friendly.

Friendly atmosphere. Noone following u around waiting for u to steal something... Plus, the gentleman that helped me knew exactly wit I was looking for n where to find it.

Mario is the man, he knows where everything is and has a bit of knowledge about projects. Everyone here knows where everything is, actually. Everyone is nice too, so thats cool

They always have what you need, and someone always volunteers to assist you. The tellers are cordial and they greet you with a smile and a hello when entering the store. The Ace reward card and military discount is always applied to your purchase. Ace is the place.

Great customer service. Friendly staff. Reasonable prices. Ace is the place.

Good prices on shovels

Staff is knowledgeable, friendly, and professional.

Really nice place liked it Lot of help

Terrible customer service. Better hope the product you buy is not defective out of the box. They will not return or exchange defective items purchased in their store.

This is a top-flight, BIG Ace store with everything! Great prices... Tyler, Monty and staff are ultra helpful and friendly.

Friendly helpful knowledgeable staff.

Very helpful staff. Customer service was great. Got what I needed and then some

Love small neighborhood stores that carry that odd item you are looking for.

Nice local hardware store. I always try to shop locally. This is one of those places.

Shop often very helpful people

Easy to get in and out real quick. Employees help made my trip that much faster.

Got several misc items,employee helped me find everything and was very curious.

Very helpful staff. Well stocked. Good parking.

Always the first stop when looking for nearly anything DIY. Staff is always free to help and very knowledgable. Store is well stocked and easy to navigate. Love this place.

Very organized store with motivated helpful employees anxious to help you

I like shopping at this Ace. The staff is friendly and helpful. Most of the time they know their hardware.This Ace is a really good option when you need to send someone with little experience to get you something. A rough description with an example or a picture will usually do. They wont treat them like a jerk for not knowing the difference in something. I handed someone a 45 elbow with the instructions, Go to Ace; I need this but as a 90. She returned with the right part, and said the Ace employee was very helpful.

Staff is friendly and very helpful and the 2 keys fit precisely.

Great people, good service and prices.

First time they didnt have what I needed. But Id highly recommend them.

Nice place and very helpful staff

Great place little pricey but worth it

Always someone to help and ladies up front always greet you like family! You can find just about anything you need and the bulk bins are the tops!

Usually a worker offers to help you find what you need. It should be always. It is local and well stocked. Good products but slightly high priced on the other hand beats a trip to Clarksburg or Morgantown.

Good people and clean store

You guys should sell some John Cena stuff for real.

Excellent customer service!

Great staff & decent prices

The customer service is always pretty good here. You can be in and out of here pretty quickly, unlike Wal-Mart.

Great service .good selection . new home of craftsman tools oh yeah

One of my favorite places to go to because here in this area we do not have a Lowes or Home Depot local

Very helpful employees helped us find what we need to repair our gas lines

Great selection and very friendly staff.

Always very helpful with anything you need

Great deals 👍

Great I found everything I needed

They have everything I need everytime and have very knowledgeable staff waiting to assist you where you need to go in the store

Ace is the Place as the commercial says. They carry lots of tools & diy supplies, pet supplies, & my favorite is they will cut a boars to your needed size. Great for those of ua who infrequently make things witg wood & dont trust ourswlves with power tools

The workers here are always friendly and helpful. They tend to have what you need in stock. I like the place.

Found everything I needed. Team is very friendly and helpful.

Friendly staff, knowledgeable, and always eager to help.

The staff is always so helpful and they know what they are talking about.

I always find what I need after salesperson gives me directions. I love the personal touch!

Loaded pellets for my stove. Very helpful n friendly

Great place to shop. Always helpful and friendly

Ace often has the hardware I need. They are one af a few places in Fairmont that carries hardware and the only one with a nice supply of metric. I generally find the staff friendly and helpful here. Im glad Fairmont has Ace.

I placed a curbside order - they brought it out & loaded it in my car

Very nice hardware store. Had all of the stuff that i needed and then some

Great place you can find anything

Staff not competent to give advice. Do your own research and buy accordingly.

Great Service ❗

Great sales, great prices, knowlegeable staff, and sale items always in stock make for a great place to shop.

Friendliest store in town.

Courteous staff and helped me find what I needed.

Good

If you need something for your DIY project, they probably have it!

Super friendly staff. Great selection!