Special ordered fence pickets. They came in much faster than the manager, Chris, promised that they would. Very professional staff that was able to get exactly what I needed after I brought in a picture from Home Depot, who had told me this order would take 8 weeks. Busy Beaver had it in 2 after promising 4. Something to be said for local service and attention to customer needs.

We are new to the area and a neighbor told us that this is the main and probably only hardware store in the west side of Fairmont. We needed a few various things for moving in, from cleaning supplies to a furnace filter to some wood and peg board for shelving and organizing to some paint. Called first to see what was available and check pricing. A man named Chris answered the phone and answered all our questions, even giving us comparison prices on similar items in the store and explaining in detail the different particulate levels on furnace filters. I could tell that other workers were interrupting him constantly to ask him questions for other customers but he was patient with them and patient with us. Very helpful and knowledgeable. Fast forward to our store visit, Chris was mixing paint for another customer but greeted us immediately. He remembered the phone call and offered to mix our paint for us and then show us around the store to our other items. Everything was exactly as he had described it on the phone and again, he helped us while assisting other workers and customers also. Just absolutely outstanding customer service from this man. Makes you feel like you’re in a 1970s mom and pop hardware store instead of a chain in 2021. He walked us up to the counter and asked the cashier to sign my wife up for one of the store’s loyalty cards, which we plan to use often. This store is one of the first gems we have encountered in our new home.

Ordered window replacement panel in August. After weeks of calling for updates finally got a delivery of 10/14. Called 10/15 to see if it had arrived and I was told the manager was out and they couldn’t tell me, they went on to say manager wouldn’t be back in until Monday. I asked if there was anyone else that could help me and they said no. I asked if they could call someone since it is supposed to be lows in the 40s and still no. So I said basically I’m SOL and the response was yea I guess so. The reason I gave them 2 stars was because I didn’t have to deal with this on the original order of the windows. That’s another story - ordered new construction windows and they put it in as replacement windows. They did make it right but was a delay for sure. Very irritating that no one can just tell you if an item you ordered and have been waiting on for 7 weeks is in so you can pick it up. Also got all my toilets, fixtures, T1-11 and several other items from them trying to support a local business. I’m sad to say will be going elsewhere going forward. Not that one person matters to them but did by several trailer loads of stuff off them since they have opened. ** ordering process was great - follow up service and ease of getting items is very subpar. I can’t say if it is the right window or not because that’s delayed until Monday I guess.**

Second time at the Fairmont WV story. The deals and quality of flooring and the very helpful staff! They are knowledgeable and knew exactly what I was looking. I will be back for sure.

Nice people. Decent prices.

Has plenty of home good items

Busy beaver is great for many reasons but their drill bits, saw blades and hand tools are pretty much junk... that is if you can even find them in stock. Also, their paint and pretty much every liquid they sell in a container has either sat too long or been frozen while in storage. Total garbage but I still go there for many things..

Very good deals on select items,some things a very high priced.

They have a good selection of hardware and lumber, plus also have clothes, lawn and garden supplies and many other things. Good prices too. Check them out!

A few things are out of stock and a bit pricey compared to Ace but quicker to get to and open later.

Their just plain out right helpful, respectful and courteous

Management was actually very rude to me whenever I spoke with them over the phone. Would not recommend going there.

A little expensive on most things but the only lumber store in town 😁

Good place to get what you need for DIY projects but Limited supply and some items are a little pricey.

Busy Beaver is a good place to get your hardware. It has an interesting selection in some of the sections. Sometimes the employees are helpful, and sometimes they arent. The checkout is usually slow.

Great customer service. Isaac and Jacob deserve credit here. Willing to work to get the sell and keep the customer.

Busy Beaver has a decent selection at low prices. The sales are usually worth taking a look at. The lumber can sometimes leave a bit to be desired, and the check out is usually a little longer than Id like. All things aside, I will gladly continue to shop here!

Josh is awesome and very pleasant. Always easier to help or just find out how you are doing. All the staff is friendly and willing to assist you with your needs.

Absolutely the worst service I have ever had in a store. First, I waited over 10 minutes in the lumber dept. for assistance, finally I walked up to the front of the store and asked for help at the register, explaining EXACTLY what I needed. She said she would get someone. The first associate that walked by she asked to assist me and his response was No, Im on break. So she called over the intercom for assistance. And I waited, and waited. After about another 8 to 10 mins or so, the same associate who was on break walked back by. She asked him if he was ready to help me. He said, Wait I gotta clock back in. So, again I waited while he took his time to go clock in. Then instead of walking back up to assist me, he waved for me to come all the way down the length of the store to him. I explained that I needed a 6 x 6 board. His exact response was I aint got it. I said, you dont cut boards to size? He said Nope. So, I expressed my displeasure at how unbelievable they were for making me waste so much time. I walked back up to the register where the lady I had spoken with was and she said Did he take care of you? I responded No, evidently at a hardware store, they dont have power tools to cut a board. She looked both surprised and annoyed at the associate who I dealt with which leads me to believe, somebody was being a lazy, worthless employee. Not a good idea when youre still a fairly new business in town.

Disappointed every time I come here. The quality of products they offer are very poor and prices are not competitive. I have given this place multiple chances thinking it would get better but thats not the case. Fairmont needs a lowes.

It good place to buy lumber

The employees are always ready to welcome you and help you find what your looking for. Very nice place to shop.

Very slow, the woman was rude saying we are lying about a price when they sign above it was 3.99 she almost charged us 13.00 for wood, then we waited 18 minutes just to get ply wood that was on sell they helped a customer that was only waiting a minute before us. Very disappointed and upset no one is really in the store doing their job.

I am sad to leave this review. I love supporting smaller stores and things that help keep the community strong. However, we have come to this store over 50 times in the last 3 months while renovating our house. There were many times that the staff wasn’t overly helpful- but we came and got what was needed. However - this week was my last straw and I am now willing to drive an additional 30 min (1 hour round trip) to not continue to support/ use this business. This week they were out of crown molding - and we didn’t want to shift mid project so I asked to please either order or to let me know the next truck. They said it would be Thursday or Friday but to call before. I called today and stayed on hold for a long time....but I was ok with that because I had asked if she could verify that it was there (computer said 16 in stock). After being on hold they came back (different person) and assured me they were there. I asked again- I know the computer shows it but the other person was going to make sure it had come in - I’ll keep holding until she gets back. The person said there was no needand that she was answering for her that there were intact 16z I asked if she could hold 8 for me and that I would be there in an hour. She said she couldn’t but assured it would be fine. So obviously.. when we got there- there was none. I asked the men that were in sales and their response was “can’t help what comes in On the truck” I explained the full exchange and he said “nothing I can do about it - I tell the girls all the time to verify”. I explained that I did in fact verify and he said “well there is the pallet that came in - you can look and see” ... I went on to explain that I was upset because it wasn’t an error of “on the truck” that I was upset about. He just shrugged then said - we would have called you back but we didn’t have your number. (Then I was really confused because that meant he had already known of the issue) so I asked “them did you order any oraee if there was a solution or at least an answer of when I can get it? He said “no- guess we can try if you want or just call the next time a truck comes in” ....I then asked if I could please speak to the manager and he smirked and said “yep that’s me” so then I asked if I could talk to the regional manager or the owner and he laughed and said “sure you can try”.... so. Now I am stuck and can’t move forward.

I will drive to Lowes to save money and get a better quality product

Great place to shop for the DIY-er! Good deals and sales. Reputable and brand-name products available. Good and friendly customer service each and every visit.

I love this place. Its great not nearly as expensive as 84 lumber or oc cluss. They have anything you need and if tthey have to order something it there usually within a day or 2. The service is excellent friendly helpful staff knowledgeable able there products

Hard to beat. Good place to shop.

Always helpful and always reasonably priced

Great addition to Fairmont. They carry lots of seasonal items. Also, lots of home basics.

Yes folks, welcome to the home improvement store that has *the* most stylish camo living room furniture on display but cant sell you an allen wrench. I guess this is a store for people who like to dress themselves and their house up because they are more interested in selling flannel shirts and lawn ornaments than ensuring their sales staff speak in complete sentences or sell you any actual home improvement or hardware tools.

Another great place for hardware and tools....selection isnt top of the line but prices are competitive and a great place for cheap work clothing. We have purchased most of our company t-shirts, polos, jackets and hats from here at a steal of a price.

This is a reasonable hardware store when youre in a pinch. However things are a little out of stock, and the supplies are rather limited.

Decent stuff tend to be out of the common stuff you would want. They do have friendly workers. But they have alot of room for improvement.

Great customer service

Very nice great people great price s very happy with the service

Good inventory for when you dont want to have to drive to Lowes.

They Have a good selection of items and sales

I have shopped here alot since they opened. My husband refuses to go back. Customer service needs alot of work. Especially at the check out. That will make or break a business. Sorry.

Called about something sead they dont have it so drove there and bam there it is need to hire people that no what there doing

I always receive excellent customer service

Great price, friendly staff, good selection

Better than Ace.

Horrible service I could not even find what I was looking for and nobody even offered to help me find it

Love local shopping!

Awesome pricing and service

Not as much inventory as some of the larger stores but most of what you need for projects. The staff is very friendly.

Horrible......30 mins for the guy to load 4 sheets of T1-11,Dont even know how to operate fork lift....HORRIBLE customer service

Great prices and variety

Not bad.

Prices are kinds high.

Very helpful

Good place

Awesome

Not what I expected