Have been coming to Tires Plus for years between this one and the one in Ocoee. Good service every time. A will say certain things are a little pricier than your neighborhood mechanic, but they always get me in and out within a day. Additionally, I noticed they had all their opening and closing hours wrong on Google. They are definitely not open at 7am. I showed up an hour early on accident and had to sit in my car for an hour waiting. The Google page here said that it was updated by the business only 7 days ago that they were open at 7am. When I showed up, an employee getting out of his car was puzzled as to why the Google overview page would show them open at 7am. He explained they were short staffed and that was the reason for the 8am hours. I suggested an edit. Until then, these are their actual hours.
They have taken care of my vehicle for a long time and the service I receive has always been top notch. Today was no exception. Thank you for everything you all do.
Customer service is pretty lax. Employees just act like they want to go home. Big change in how it used to be
The mechanics are very courteous and the service manager, Mike, was really helpful and informative throughout the whole process. Best customer service in town, Ill definitely be coming back for maintenance and repairs
Couldnt get a Flat fixed because they had bigger jobs to worry about. I guess my 30 dollars fix a flat job wasnt important or good enough for them.
They removed air from my properly inflated tires; not considering they were warm. They forgot to reprogram my tpm, again. They recommended buying four new tires, even though one was new. They recommended replacing the cabin air filter, which was done recently.I wont be back.
Awesome place as usual! I came in with a nail in my tire and thanks to my road hazard warranty, it cost me nothing to get it fixed! Manager was very nice and explained everything to me with no manspaining. Love this place!
Drove here on a flat because your website said you open at 7. You need to change that.
Excellent service. And very honest guys. Thanks very much. To Rick, Corey and richy.
Need to update online hours. A hell of a drive to find out your not open
I am from out of town. Made an emergency stop. Was having problems with something dragging under my car. Your technician Rich was able to correct the problem. Thank you to everyone there for getting me back on the road quickly and safely. Have a great day!
Ok I guess if you really need tires
Professional and polite.excellent service in spite of being short staffed
Very conscientious mechanic who kept me advised of conditions. 14 year old car with 130K miles. Never a repair or failure since new, so this service was well worth the cost.
Top notch customer service! I was in town for business and my car broke down, my business relies on being able to drive 100% in order to operate. They were very professional on the phone, and even stayed 2.5 HOURS LATE in order to get my car back to me as promised. There is not a word in the English language that could express my sincere gratitude towards Will and the staff at Tires Plus! They have forever earned my loyalty as a customer when my vehicles are in Florida. Every service industry business should strive to care for their customers to the level that this business takes care of theirs. If I could give 10 stars I would! THANK YOU!
Been there 7 times,got very good service,& the best workers.in and out in no time at all.thank all of you!!
Great service. Great employees. Thank you
Always excellent quality, price and service. Highly recommend to all in need of tires and more!
Outstanding customer service! They stayed late to make sure my drive home was safe. Unfortunately, my tire had a huge bubble and definitely needed changed. I was also impressed that they did not try to take advantage of my dire need of a tire. I highly recommend this company and everyone who helped last night!!
I usually go to the Firestone in Mt Dora. But they were too busy to even take my call today. I called this location and got an appointment for 2 hours later. When I arrived, they were quite busy. After checking in, I think it took them 15 minutes to take my car. I was there for about 2 hour according to my trip tracker. When they told me my car was done I had to re-ask them about my tire issue. The person at the counter checked on it and returned with a screw. Ive had a slow leak for 6 months. The other store kept telling me they couldnt find anything. This store found the problem. I was happy with the atmosphere of the store and the service. I will return.
Never seen anyone do an alignment and forget to tighten the adjuster sleeve lock bolts down gues they thought Jesus would hold it.. glad the truck stayed together and didnt kill anyone.
I think their coupons are bogus. They jack up the retail price the coupons bring the customers in and the prices down to current street prices. I do think the people working there are very nice and thorough. My Honda dealer charges less for a synthetic oil change with filter with no coupon.
I love this place. I trust their advice, and they always apply any applicable deals. They are respectful of my time and try to make the repairs or maintenance as comfortable as possible.
Terrible place. Daughter took her car for oil change and tire rotation and balance before a long trip. They told her they cannot rotate the tires due to lugs being stripped. She just had service done at the same place 3 months prior to this. They stripped the lugs them selves, tried to charge her and rip her off for 350-500 for a new hub. However the wonderful mechanics said that the brakes are good and even wrote measurements for all 4 wheels. How is it even possible to measure brakes if you cannot take the wheels off? And to want to charge 350-500 for a repair that a part is 115. Really upset that a young lady was about to get ripped off and would’ve been ripped if I wasn’t a phone call away! Will be calling and speaking to the manager and corporate about this! LADIES BEWARE
Made an appointment via internet last night (Sunday) for this morning at 11:00. Confirmation email said appointment was being processed. If for any reason my appointment time could not be honored I would be directly contacted to make other arrangements. I checked my email before leaving my residence for any return messages, none there. Upon arrival I was informed the store was too busy to honor my reservation, but maybe I could be worked in late in the day. When asked about not being contacted I was informed they were too busy to do so. POOR CUSTOMER SERVICE.
Needed an appointment for an oil change!
If I could give no stars I would. This place had my car since 9 am yesterday. A whole 24 hours later and they still can’t even give me a time when my car would be done for a simple tire alignment. Never again. Unprofessional and very inconsiderate. Total thumbs down.
Another great experience at this Tires Plus location. I stopped in to have them check low tire pressure and was on my way in 5 minutes. Always courteous and treated well.
Kellys great and always helpful! Theyre over priced but have never had an issue. Been using them for at least 10 years now
$ 32.82 for a plug is crazy.
This place is a absolute joke! I took my truck up there for a alignment and they said a lot of front end work needed to be done but there price was $2000 more than a actual mechanic shop so I took it to my mechanic that I can trust had the front end completely done and I was very happy with my personal shops work not that he’s cheap because it still cost 100 and hour but I can trust him. He test drove it and said the job went beautiful, front end is good to go for an alignment. So I drove it up to tires plus for a proper alignment truck felt great no weird noise and then they called me said the alignment is done but there is a metal on metal noise and it was there before they worked on it. Never called me to let me know before they started the work 🤨and they can’t find where it was coming from. Whoever worked on the alignment pushed my dust shield into my rotor and you could see exactly where it was coming from and now my rotor has gouges in it from them trying to make something wrong with it I would never make this up. It’s getting really hard to trust these kinds of shops and I will never go back to this tires plus in eustis and I made the mistake of getting the life time alignment from them DONT DO IT! They will find or create a problem to get you to spend more money and for them not to do the alignment. I’m not one to give a bad review at all but they earned this one.
They are always friendly and straight forward. While they offer suggestions for services, there is no pressure.
I was on a major time crunch and needed a new tire installed. They were very accomodating, reasonably priced, knowledgeable and courteous. I was out quickly and in time for my next appointment. Great service!
I felt well taken care of while there. I was offered choices in repairing my vehicle to try and work with my budget. Seating area was comfortable, not hard chairs. And the repair was made in a timely manner. I have used Tires Plus on several occasions for various issues. I will continue using them for tires and more.
My wife noticed her tire had a screw in her tire when she arrived at work on a sunday. I called around because we had no spare and didnt want it to sit in a a parking lot overnight. Noone could get it done by today and when i called Mr. Minsoo anwsered and when i explained my situation he was able to squeeze me in and get a new tire on the rim balanced and out the door on a sunday truely saving our day by going above what he had to do. Couldnt have asked for better then this thanks again Mr. Minsoo for all you did.
Make sure you have plenty of extra time. Slowest tire shop Ive ever been to. over 3 hours to wait for tire install...definitely going back to Discount for all future tire needs..
Always there to help your car to get new components for your precious cars!
Very helpful and quick. I was a walkin with a busted tire. They sent us to the Mexican Restaurant just behind them and it was perfect timing when they called saying all was taken care of.
Said wait time was w hrs for walk in got there and said it may take 2 more hours but bought the tire and went down the road was on in 10 min
Went there to have 3 tires mounted and balanced. The price was great! They called me to tell me my truck was done and at that time I asked if they could do an alignment and they said yes. Well, I called later in the day and was told it wasnt done and if they could keep my vehicle overnight and finish the next day. The next day came and the entire day passed by without a call so I called right before closing and they told me it was done. Great, I get there to pay and come to find out they did not complete the alignment due to not having everyday alignment parts they need to do an alignment. What a joke!
Have been going here when it first opened as firestone back in the 80s. The staff is very friendly and knowledgeable. They take pride in doing it right the first time. Kelly the store manager is vreat and helpful. If you need tires or an oil change this is the place to go. Great service and criedly atmosphere.
Making a 7 hour trip to the panhandle so I had to get new tires for the trip. Had an APPOINTMENT for 7am for 4 new tires, dropped my car off came back around 2:30pm, the guy said they only had 1 tire guy in so he hadnt even touched my car, told me it would be done before they closed at 7. I played it cool thought that was fine. Came back at 6:30 still hadnt even moved my car. Whats the point of making an appointment ???? Kind of disappointed.
Good service.
They are very helpful, knowledgeable, and skilled. I have taken my car in several times. For tires, oil change etc. I have always had a positive experience.
Fast friendly easier in an out with appointment
Best place to get your vehicle serviced i was looking everywhere to get my lifted truck aligned and nobody wanted to do it or they didnt have time but these guys helped me out and even tho they were busy they made space to align my truck i cannot be happier thanks guys i will be back for sure!
Well I have been using them since 1989. I am retired rv and auto mechanic and I dont trust anybody else. So ya very good
Went to get a headlight replaced and ended up getting my brakes done as well. Wasn’t that bothered by the 2hrs I was there. I didn’t like the $80 price for one headlight. I paid $164 for 2 headlights, 1 fog light and both turning signals, so I felt that was a bit of a rip off. I ended up paying $420 all together. Rotors were done as well. They were nice and pretty quick. I’ve already scheduled another $400 repair with them for Friday.
Very professional and hassle-free mechanic
Always helpful and good work 😁
Poor customer service. Tried to charge for parts they broke. Will never return.
Horrible tried to take advantage of my 19 year old son with a $4588.91 job. Then when I called oh it’s only the struts which they tried charging $1287.96 . Charging for 4 front struts. I am no mechanic but I thought there are only 2 struts on the front of the car. Took my sons car to our local mechanic and the price was alittle over $550. Even the customer standing next to my son said there is no way that costs that much
Always helpful Kelly or Josh will help ya
They were very busy. Alil long of a wait. But I got a really great price for 4 new tires....TY
Quick, but a little more expansive than Walmart!
I recently serviced my car for an oil change on a Friday. Without my knowledge the tech working on my car left the oil cap off. I didnt drive much over the course of that weekend, however, on the following Monday I drove from my residence in Tavares to my office in Dr Phillips. While I didnt drive my car for most of that day, I did drive a considerable distance (80 miles round trip), on the highway, in 95+ degree weather, with the oil cap off. Upon my return home that evening, my car was smoking a considerable amount and smelled like burnt oil. I located the oil cap right at the entrance of the hood pull. I notified Tires Plus of the issue and was advised to come in first thing Tuesday morning. I arrived Tuesday and was told they would de-grease everything under the hood and check all important parts (spark plugs, etc). I drove my car the rest of the day and everything worked fine. Upon starting my car Wednesday morning, my air conditioner stopped working and was only blowing warm air. I returned to Tires Plus around 5pm that evening and discussed the issue. I was advised to take it to the dealership as it may be an issue that would be covered under warranty. Upon taking my car to the dealership on Friday (a week after the initial oil change) the service tech reported to me that an external part (a/c clutch) was covered in de-greaser and that is what caused the a/c compressor to break. I returned to Tires Plus to report the issue and ask for responsibility to be taken, to only be told no they were indeed not responsible and that all the components of my a/c compressor were in fact internal, so it was just a weird coincidence that it broke immediately following their mistake. So either the dealership is lying about my cars components or Tires Plus is. The sequence of events are a little too coincidental. I have been a long time customer and have gotten service at multiple locations throughout Central and South Florida and I have NEVER experienced something like this. Id like Tires Plus to take responsibility for their mistake and reimburse me for a new a/c compressor.
Very reasonable prices..they beat everyone around for the size and quality we wanted. Next day installation on special order tires..
Great service and prompt
Honest, reliable, friendly service at a great price. They stand behind their work. I reccomend them to all.
I always go here. I always call around and they have the best prices. They are also very fast.
About avg. For tire cost but OMG the labor charge for two swaybar links was just out right murderous.. $42 worth of parts from any local parts store and 4 total 18mm nuts to removed and replaced - quoted for almost $340.Um not this guy... Glad I went with my mother to make sure she didnt get hit too hard. Even doing the work myself and an alignment after the fact was still under $130(Shop around folks)
Great service, love their warranties and their lifetime alignment and tire rotation pkgs!
Didnt get good news, but they took care of my immediate concern. I came in late afternoon, they were slammed,but they fit me in. Friendly and efficient techs.
Everyone is always so friendly and polite. I have been coming here for many years now amd have never had a bad experience.
Excellent work, polite staff, competitive prices.
Take my car here every time. Very honest and spot on with whats going on
Bought tires, lol...of course they had a list of repairs they said it needed...will have our mechanic look at...
These guys were great. It turned out to cost me but each item was reviewed with me so no surprise.
Wonderful and HONEST people. Highly recommend.
Worst tire place around.... Seriously dont waste your life... Ignorant people. Went for a tire Ballance and claimed he couldnt balance my tires beacuse my CV axles were broken, they just try and find stuff for you to pay for... f rank is the person that called. About as smart as a box of rocks. Horrible establishment. Wasted 2 hours of my time.
Very quick tire change. Very courteous employees and manager.
Josh and the crew are always accommodating. Thanks to all.
Had an oil change and they performed very well, The wait was nothing! Very fast paced
These guys are great! Solved an alignment problem that another shop had failed to deal with. Was in and out in no time. Thanks!
Only local tire shop that was open on the weekend to qoute me a fair price.
Great service fast courteous and cheap
Nice place
Josh has the best customer service skills
Service was good but kinda slow for having an appt
Good work, nice staff Josh Woods great guy very helpful
Great place and did a great job on mt tire!
Customer service here is amazing! Thank you guys for everything youve done for my family over the years.
Best Auto Shop in Central Florida! Ask for Kelly.
Super Service super people great work
Convenient location. Helpful staff.
After my last service there, I dont think I should chance taking my Kia amanti back there. I took it in with check engine light on as it seemed to be missing only on acceleration. They had my vehicle for about 2 weeks. When I finally got it back,the check engine light was still on, engine ran ok but the sport mode did not work( it was working when I brought it in). Someone had removed a cover from around the shifter and didnt replace it till I brought my car back in about 2 days later. All I know is I brought it in with 2 problems( check engine light lit/missing on exceleration) and got it back with 2 problems( check engine light still lit/ no sport mode working). I need an oil change but have my doubts about ever going back there. I spent just over $1,800 on just that service. Not happy at all with the outcome. Ive lost faith in their work.
Helpful workers prompt fast service
Great people always been friendly to us
Excellent service when dealing with the manager Manny.
Such nice employees and good prices.
Very dishonest. Told me several thing that were wrong with my vehicle that wasnt true and didnt address the issue I had. If you go here be sure to get a second opinion from somewhere else before you pay for repairs that you may not need.
Another commercialized establishment that wasnt being run so well..
Best place in three country
They were very helpful and knowledgeable
Great Service and Prices
These guys are awesome....great service