I had a great experience at the store in Erie, PA! The manager and sales associate were very helpful and knowledgeable! I thought the Sleep Number bed was the best value based on my research and comparison of other kind of similar products. I look forward to sleeping on my new bed for many years and earning cash by recommending people that buy a Sleep Number bed.

Grant, our Sales person, was extremely knowledgeable, courteous, and patient. He answered all out question and took us through all our options. The store layout is outstanding. You can try each and every mattress, which we did as Grant explained the construction. It was a very enjoyable buying experience.

Lynn was fabulous! We actually came a couple years ago and thought we knew exactly what we wanted, but Lynn insisted we try around again and realized it was not! She stayed late and took great care of us!

The initial experience at the store the day we made the purchase was fine. Since that it’s gone terribly.After waiting weeks for the delivery the truck was missing part of our bed. The technician advised the part would be sent over night to our residence for them to return and complete the install. Later the same day we received a call saying it would be 9 days before their return, we don’t have a bed.9 days later the install was completed. That night I tried using the Responsive Air on my side of the bed, it completely deflated my side. I tried it for another night with the same results. The next night I turned off the Responsive Air with no problem of lost air.I contacted customer service who attempted some online adjustments making the determination that the pump may be defective. Another appointment was made for a technician to come look at the bed, lost track of the days, about 1 1/2 weeks out. The technician arrived early on the scheduled day. He made the determination that the pump was defective as customer service expected. Guess what, he doesn’t have a pump! After discussing it with the technician we decided to change to a flex top from a split king. The flex top will come with a new pump.About 1 1/2 weeks later the new mattress is delivered. Sleep Number charged $199.00 for the delivery even though they needed to come for a bad pump anyway.Tried the Responsive Air that night with the same results, complete deflation. After trying for another night or two customer service was again contacted. Again they attempted to correct the problem online. After 45 minutes they said the base line on the new pump wasn’t set correctly at the factory. All should be good now! Tried Responsive Air again that night, same result, complete deflation.I again contacted customer service. Again we go through diagnostics online determining the we may have another bad pump. They asked if I would do the installation to which I responded no. They agreed to send out a technician for the installation. At this time I was told they would email me a return sticker for the old pump to be take to the UPS store. I explained it’s a 30 minute drive each way to the nearest UPS store asking why the technician couldn’t take it with him. I was told I would need to handle the return. At this time I arranged for a full return of the bed.The return was scheduled another 1 1/2 weeks out. Prior to the pickup date I received notice that they would be there between 4:00 and 7:00 in the afternoon. The morning of the return I received a call from a man saying that his technician had called off but he would head out himself arriving at our place by noon. About 40 minutes later Sleep Number delivery calls saying they would need to reschedule. I told them of the earlier call to which they replied they would call me back.A short time later they called back saying the route had been canceled and the earliest they could make it would be 3 days later. Our new bed was delivered this morning by the local furniture store as scheduled. It is leaning against the wall waiting on sleep number. After the initial purchase, the local sleep number store completely wiped their hands of it saying there’s nothing they can do.The end result is we are out hundreds in return fees and still can’t set up our new bed.I will update if the next scheduled return doesn’t happen.

My wife and I had a very wonderful experience and our sales agent was the best! We have a Sleep Number bed for 20 years and needed a new one. Our sales agent helped us to choose just what we wanted. This was a very nice experience.

My husband and I just bought a sleep number in the middle of July of this year and our salesman at the store was wonderful couldn’t be happier super great guy super nice everything was great. As for the delivery not so much, we were given a date at the beginning of August that our bed was going to be delivered and a message stating the time they were going to be there. They showed up an hour and a half early and we never received a message or call that they were going to be early. So needless to say we missed our delivery, so we were were another delivery date a week later. We made arrangements for somebody to be there because my husband and I both work and were sent a message stating the time they would be there two days before. The day we were expecting the delivery we got a text massage 2 almost 3 hours early stating they bed was on its way. We then got a message 3 hours later saying the bed wasn’t on the truck abs they were changing the delivery date AGAIN! So we now have been waiting almost 2 months!! We were given this Saturday the 28th to be the new delivery day and just sent a message of the time frame so we made arrangements AGAIN. Just received another message that they are pushing the delivery to SEPTEMBER 2nd!! This is ridiculous and they need to get their delivery’s straight!! I have cancelled to many plans and had to take off work!!Again the sales men in the store was great but the delivery is a joke!!

The Erie store could not have been better. Lynn was so helpful and explained everything so thoroughly. I cannot wait to get my bed!

The walk through and information was very informative and professional. Great experience

I have slept in a recliner for 20 years because of my back. I have been wanting to try a sleep number bed for a long time. I had NO idea that there was a Labor Day Sale. I went on line to look, and was thinking about what to do, when my phone rang and caller ID said Sleep Number. So, I answered it. It was Grant from the Erie PA Store. I went up that afternoon to try the bed. As soon as I layed down, at 100, my back hurt, but as he lowered the number, it went away. Then we went to the number setting bed. I was AMAZED!! After he found my number, with NO pain (25) he brought it back to 100 and showed me the pressure points. Then we went to the limited edition bed....that was all it took!! The head and feet up, like I need. And when he did zero gravity?Folks, these beds are amazing!! A good nights sleep is SO important. I havent had one in years, but I am about to on September 18th!!Also, I called my sister in West Seneca, New York, and told her about. She, too, sleeps in a recliner. Not anymore!! Hers will be delivered on the 23rd!!Keep up the great work, Sleep Number!!Sincerely,Darlene Meeder

Lynn was so knowledgeable and helpful.The store is clean and wel kept.Lynn was awesome and kind even though we kept her late . We very much appreciate her time and attention to our needs as a couple. Thank you Lynn.

Excellent experience..been owner of sleep number for 6 years and could not be happier!

Actually did the transaction over the phone. I have used one of these beds in the past and wanted a new one. Alan at the Erie store was wonderful to deal with. Explained all my options, answered my many questions and was very helpful and friendly. Would recommend them to anyone.

We loved our experience at the Erie Sleep Number store. The store was clean, the staff was friendly, conscientious of our time and needs, and very knowledgeable of the products. We would definitely recommend them.

Great experience. Mark W. was awesome and really knew his product.

My son and I were looking for a new bed for him. He was doing some online research and found a Sleep Number bed online for a good price and wanted to try it out. We went to the store way before it was supposed to close and the 2 sales guys were standing there when we entered. They kinda looked at us weird and one of them walked over and asked, with an attitude, can I help you? I replied were looking for a Queen size and cheaper. Well that bed is $5000 he said. I replied ok, little out of our price range and my son started to explain what he saw online and wanted to show him. The sales man said that was impossible, the cheapest in the store was $2000. We tried to explain what we found online and he wouldnt have anything of it. We left. I was offended at the way we were treated and will probably never enter that store again. We went to another furniture store and that salesman said they have the model we wanted to look at in that store and there are models there in our price range. Needless to say we bought a bed from him AND it wasnt a Sleep Number. Its too bad that one salesman gives a bad name to the entire store.

We really enjoyed our time we had in the store. Our questions were answered and we were not forced to buy a bed. It really stinks that we have to wait almost a month for delivery. Stupid Covid

Excellent service. Very educational. Al listened and provided a detailed description of the Sleep Number system.

I would have given Mark more stars if I could. He was so nice to deal with and we felt very comforted that our choice was the best choice for our needs.

Great service, great Bed.

Allen was very knowledgeable, polite and easy to communicate with. He did not come across as pushy but was extremely helpful. I would and will recommend allen to anyone looking to buy a sleep number bed!

Alan was fantastic! He answered all of our questions and made the process very painless! I would recommend him to anyone interested in a sleep number bed!! Good Job!!

The Peach St. Sleep Number is the place to go for the perfect bed. The sales staff is amazing! Most noteably is Mark W. He was very knowelegable about every feature i was looking for in a bed. He found me an AMAZING bed at a great price! He made the entire expierence stress free and comfortable. Thank you again Mark. We LOVE our new bed.

I purchased an i8 bed over the phone during the COVID-19 pandemic, and I was treated professionally and courteously by their online sales representative Allan Collum. I would definitely recommend this store and this salesman for future business.

We had an amazing experience at your store last night. The sales man I do believe it was Mark, Young man apprx 20. Outstanding customer service,knowledgeable,kind and The Best Part We came at the end of the day. He stayed open an extra 30 min to assist us without complaint. .. Definitely he was trained very well. Kudos to the entire corporation, But this man deserves a raise in pay! Thank you Minister Ferguson, Omega Harvest Ministries. Erie Pa.....

Great place to purchase your bed - friendly staff, knowledgeable and they made it a great experience.

These guys will swarm you like a hive of bees!! Once they back off and give you some space theyre very helpful.

Didn’t know what I was headed into but we wanted a new king sized bed. Mark Woodel was our salesperson and he was fantastic. Very knowledgeable and easygoing. He made our day and we had a fun experience. Was it more than what I wanted to spend? Well it sure was but after 20+ years on our Select Comfort bed I am ready for another 20yrs on our new Select Number ILE 360 smart bed. Thanks Mark.

Wonderful experience!! Very knowledgeable and gave my husband and I plenty of space time to make our decision! No pressure!! Very friendly! IdI recommend to anyone!!

Everyone was great. Courteous, helpful and knowledgeable.

We spent about 45 minutes in the store. Was so overwhelmed by the smell of the carpet powder that I could not concentrate. Beds were comfortable and fortunately Im not a millionaire so cannot afford one of these beds.

What a Great store. Bernie is so professional and always makes our time at the store a positive experience. Thanks Bernie !!!

Salesman was very personable and professional. Excellent experience.

Its difficult for younger couples to (ENJOY) wink wink, this style of bed. If its just for sleeping my wife and I habe no complaints. When it comes to adult time, the bed is horrible.

Spent an hour in the store and ended up purchasing the second best bed in the store. After spending more on a bed, than I spent on my first two cars combined, I expected to get exactly what was on the showroom floor and what I paid $8k for. What was delivered to my house was not at all the quality that was in the store. What we wanted was motion isolation. What we got was a jiggly mess.Called customer service the very next day and had to fight with multiple people to get someone out to look at it before their week time table. He came 5 days later and said the legs to their frame needed a supporting piece that they leave out until they get complaints. Great service, Sleep number.Oh and if you dont have internet - while rare in this day in age, we do not - forget it. The bed loses half of the features and they dont tell you that in the store, nor do they discount you if you cannot use the wifi-required features of the bed. Apparently, motion isolation requires wifi these days.Save your money. There are far better things you can do for $8,000-$10,000!

The best beds in the world. Worth every penny

Love my new mattress and the salesman was very laid-back and not pushy

Salesman was nice. Just cant bring myself to pay $10,000 for the bed we like.

The sales associates there were so helpful and very knowledgeable. Esp the one worker there name Mark.

Great service and excellent product!😁

Quality beds, delivery options for distance not so good

Over priced. No better than a conventional mattress

Good Place to Learn

Its was okay. They had like 10 mattresses

Prices are outrageous

Pricey

Grea t help