Scheduled appointment on the day of appointment I received a call stating that my appointment was never confirmed and the would be cancelling my appointment no apology

Karen, the office manager, is very friendly and responsive. David, the owner was the one who came to my home. He has 35+ years in the business and it clearly shows. It is so nice to have this kind of efficient customer service! I would recommend Appliance Services to anyone in need of appliance repair. Very pleased with their service!

My 10+ year old washer decided to stop working. Within an hour it was fixed. Fast, friendly, knowledgeable service. Very happy.

You speak to Karen when you call. Karen, who seems to have an amazing handle on this business, is totally efficient, knowledgeable, professional and wants to help. So nice to have good old fashioned service in this non service world. The repairman, David, zipped in a few days later, brought an extra unordered part “just in case” and that part was what was needed for my very old Kenmore washer. A total pleasure and I highly recommend them. Thank you!

Craig was awesome! Very professional and friendly!He is also very knowledgeable about the other appliances in my home.He gave me an Appliance 101 crash course on the various fairly new appliances and was very thorough.I would highly recommend Appliance Services for all your appliance needs!

We had a Kenmore drier that was running rough so David came by and fixed it. Very professional, budget friendly, timely and reliable. We will be using appliance services LLC in the future. Thanks!

Craig was professional, knowledgable, and extremely helpful. Both in servicing our dishwasher but also giving us suggestions about maintaining our other kitchen appliances as well as helping us understand some of the key features to look for in the gas range we are purchasing. Weve used Appliance Services for all of our appliance repairs and wouldnt consider going elsewhere. Highly recommend!

Dave and Craig always go above and beyond when servicing our appliances. I also like that they will advise us about what kind of appliance to buy if We need a new one. We have used Appliance Services since moving to Brentwood in 1986. Dave worked for the previous owner and is continuing their excellent service. I always recommend them.

I refuse to use anyone but this company! They are kind and prompt. I dont know jack about appliances and they always make an effort to clearly explain what is going on and how to go about fixing it. I really appreciate how quickly they address my service needs and find time to match with my schedule.

We are new to the area and had a major issue with the washing machine on our move in day. Appliance Services was kind and quick to schedule the visit with our crazy schedule. The repair man, Craig, gave us lots of helpful advice on use and maintenance of the machine. He was efficient and thorough. They will be our go-to company for appliance repair. I recommend them highly!

I called them out of the blue for a dishwasher issue. They understand the concept of customer service and how to respond in a timely manner. Not many businesses these days do... They came out in 24 hours and diagnosed the problem. Simple, fast and professional. I would call them again for sure.

Craig worked through a difficult microwave/convection repair. He is extremely knowledgeable and thorough. This is one of those local businesses that makes you happy to live in a small town. Thanks again.

It is great to have a service that truly delivers. They created an opening the very day I called. Appliance Services delivers and all are very pleasant to work with--always focused on the customer.

Wow Craig was outstanding i cant say enough good things about him and this company. Arrived on time and immediately went to work diagnosing the issue on my fridge, was in and out problems solved same day. They saved me so much money in not having to buy another new appliance. They are my new go to for all appliance diagnostics and repairs

Craig, the technician, was very personable, polite, and knowledgeable. He repaired my dryer quickly and efficiently. He was very particular to do a good job, and I would be most happy to have him come again if I need services.

Service was professional, prompt and reasonably priced! Would highly recommend Appliance Services. Had a problem with our freezer not working. They were the only ones who were able to offer same day service! They were able to provide a fix that would get us through until we had to purchase a new appliance.

Karen and David are both true professionals and experts; great service and expertise. Highly recommended.

Service man arrived in the scheduled time. He was very friendly, polite and efficient. He diagnosed the problem and got on fixing it immediately. I was very pleased with his work and am happy to recommend this company to anyone who needs his type of work done.

I have used Appliance Services in the past (as have my parents) and been very satisfied so I called them again when my GE Profile microwave wasnt working correctly. The serviceman showed up on time, acted professional, and during his work he kept me updated and discussed options. Microwave got fixed and I am extremely happy!

David, from Appliance Services, was friendly and very competent. He quickly identified the problem with my Maytag dryer and repaired it. Before he left, he even tested the dryer to be sure it was performing properly. I have been a customer of theirs for many years - and will continue to rely on them in the future.

Excellent service from the first phone call to the service appt. and the final invoice on-line. Have never been disappointed in Appliance Services.

David the owner of Appliance Services has been working on our appliances at our homes and rental properties for over 30 ears and we have always received excellent timely service and fair prices . He will tell you if its not worth fixing and his knowledge about appliances is unmatched. You will not be disappointed with his company!!

What a great experience. Called today because I had an issue with my microwave. Wayne diagnosed 2 bad switches over the phone. He asked me to give him a few minutes to see if he had the switches in stock. He called back within the hour and said he did and would like to have Craig come by SAME DAY and fix it.3 hours later I have a working microwave again. This is as good as it gets. Very nice people with years of experience diagnosing and repairing. No gimmicks, just quality service. This will always be my first call even if my appliance is under warranty. Wayne and Craig save so much time and headache!Thanks guys!

We have received excellent response and service whenever we have called Appliance Services. They get us in as soon as possible. Their service person is always pleasant and very knowledgeable. We have always been satisfied. We will certainly continue to use them and would highly recommend them.

Courteous, prompt service. Craig was very knowledgeable. He fixed the issue with our dryer. Definitely will use Appliance Services in the future!!

Great service, professional, helpful tips, would recommend as the guy to use! You will be pleased.

This local business had been there for folks in the Exeter area for decades. During the pandemic Karen generously helped me diagnose a fridge problem, even though circumstances prevent service calls. Great job, great pepole, worthy of the great legacy of Wayne St. HIllaire. Support this local business!

Excellent service call. I struggle to find good service in the area I live and this was definitely an exception. Highly recommend this company.

Very timely on scheduling a service call, they came out next day. Asked for call ahead so I could meet them at the house and they did. Technician (Craig) was efficient and friendly and knowledgable.

As always, prompt, experienced, efficient and friendly service. We have use AS LLC before and always been very happy. Our oven was up and running in under an hour! Thanks, Dave and everyone who works with you!

My service call went well, I felt very good about the service, price and on time service...great quality.

Karen at the office and Craig in the field were prompt, responsive, and got the job done efficiently with sensitive care for the client. Thanks for everything! Highly recommend this firm!

Great service as always

Called me back immediately, provided service. As follow up in a very timely manner and even offered to help with determining if repair is under warranty. True Pros!

Appliance Services is always on time; problems are always resolved whether it be a washing machine, refrigerator, dryer...... Dave and Craig are so friendly and looking out for the best interests of their customers. And, Karen will always call you back if you cant reach her. Doesnt get any better than that!

Very professional and prompt service. Repair was successful and my dryer works again! Would definitely recommend.

He did an excellent job explaining everything and was thorough. He was very nice . Didnt overcharge it was very reasonable and I was dreading what it was going to be to fix. I think the service and people at Appliance Services are great.

Efficiency at its best! Unmatched for my money.

Excellent service. My microwave turntable stopped working. I have used Appliance Services before and been very happy with their work, so I called them again. I left the required info (including model number) on their answering service. They promised to return the call within 1 business day, and they did. They were able to schedule a visit for the following day, and provided a two hour window. The technician, David, arrived at the beginning of the window, diagnosed the problem, and HAD THE PART WITH HIM, based on my phone message and a conversation with the very helpful scheduler.

The appointment secretary was very pleasant, and so was the owner/technician, but after replacing a fuse in my clothes dryer, and taking my check, they are no longer answering my calls or calling me back. The fuse is blown again, and I cant get ahold of them to help. Ive left several messages. Ive been polite and helpful in every way I can, but I guess they dont want my money. 🤷

David was great, in spite of his bad news . . . -- and the new Commercial Grade Maytag should be delivered on Wednesday!! Appliance Warehouse was most helpful, too! Thanks!

We have used Appliance Service for many years. Karen, David, Craig all know their job. Keep it up!

I love Appliance Services! They are very knowledgeable, reliable, and honest! I will call him again! So grateful for these people!!

Repairman was prompt, polite, and knowledgeable. Source of dishwasher problem was traced to a household electrical situation needing a licensed electrician. Visit charge was substantially reduced. After repairmans leaving, a subsequent water leak was discovered. Repairman had left the area but the office notified him, and he quickly returned to remedy that potential disaster. Excellent and friendly service was in evidence throughout the service call. This company is now my first choice for service!

Appliance Services is always the best. Craig is efficient, knowledgeable, friendly and its wonderful to know you can call and trust youll be taken care of. Thank you. S. Dix

Excellent service, worked around our summer vacation schedule, and were very professional. Very friendly and helpful!

Craig was GREAT! Everyone we have seen from them has been very professional and friendly. Most importantly they fixed the issues!

David was professional in every phase of his workI would highly recommend their services

Craig was fantastic! Very knowledgeable, cordial, and repaired our washer in short order! I will use Appliance Services again in the future!

Wonderful experience from the first contact with Karen in the office to the outstanding technician who couldn’t have been any better. Thank You for your outstanding customer service. Would highly recommend.

I love Appliance Services! They are customer oriented and do great work!

The service person arrived at the appointment time and was courteous, professional and listened to my issues. He analzyed the problem, called the factory and identified the parts to repair my recently purchased freezer. I would call on them again & recommend to my friends.

Responsive,friendly and informative service men who really take pride in their job.

Excellent service and friendly staff. Prices are very reasonable.

Excellent, friendly, professional service.Fixed the problem quickly!

Best service ever - prompt, reliable, know their stuff, customer focused

You and Craig are the best! Keep doing what you are doing

Weve used them for more than 20 yrs, and no problems what so ever. They are very honest, reliable, dependable, and fast service. Cant find a bad thing to say!!

Excellent service!! Fast, reasonable price and very helpful over the phone. Very happy with overall experience!

Very skilled and friendly service engineer. Unfortunately, cost of repair was substantial and stove will need to be replaced, but, service was excellent

My service was exceptional. Cant say enough about the level of service.

Were lucky to have such a great appliance repair service in town!

Excellent service, trustworthy and very knowledgeable. Would highly recommend.

Absolutely horrible customer service. I had the misfortune of having my service visit assigned to this company for warranty service. They assigned me a four-hour time block, and I took a precious half vacation day after getting a confirmation call from Appliance Services 2 days in advance.Half an hour AFTER the end of the block, I received a call from the tech. At that point, after wasting half of a vacation day, I had returned to work. When I called the home office to tell them that I would not be there because the tech missed my appointment window, I was told were running late; what are we supposed to do about that? Of course, that response did nothing to diffuse the situation. I was then told that the two appointments that morning had run long, and that we have no control over that. Also, the dispatch company books these appointments without telling us, so we may not be free. Finally, the best/worst: in response to my (admittedly now beyond irritated) reply that these are all Appliance Services problems, not mine, he responded well, its your problem now.Ill give you a sec to let that response sink in, from a person allegedly in a customer service business.Just by way of background, although the tech could call me half an hour after the expiration time, he apparently could not call DURING the appointment time to advise he was running late (because they didnt want to lose the money for the call, of course). Further, despite the statement that the dispatch company books without checking with us, Appliance Services called to confirm the appointment, so as of two days before they werent so booked that they couldnt handle the business. Moreover, as to what I expect them to do about their lateness - I expect them to know how to schedule appointments, and if they screw up, to 1) call the customer; 2) apologize for wasting his/her time; and 3) offer to fix it, including working overtime as necessary.It is shocking to me that people who presumably deal with customers all of the time dont understand that dealing with a frustrated customer is actually that simple, especially when there is absolutely no doubt that the business is in the wrong (completely missing an appointment window is a good example). Im actually not a believer in the customer always being right - sometimes the customer is dead wrong - but I am a believer in admitting when you messed something up and making it right. This company wasted my time and then failed that basic test of treating people the way you would like to be treated. Not a company Ill ever deal with again, and I recommend you dont either.

Ive been a customer of Appliance Services for 18 years. Theyve fixed every appliance in my house. Theyve also helped me trouble shoot problems over the phone, on their own time, saving me a house call. They are polite, honest and on time. I recommend them to everyone I know, and to you too.

Great customer service, they fixed our oven on Christmas Eve! Thanks for squeezing us in before the holidays!

Prompt, professional and expert service. No company in this area comes close to Appliance Services. Craig is an expert!!

I have used this company several times and and have been very satisfied. I was very surprised with the negative reviews. I will still use them for my appliance repairs, since last night my dryer was making funny noises!!I continue to give this company good reviews, I received repairs on my washer today, he fixed the problem right away and also checked my refrigerator that we were having trouble with, very readonably priced and very knowledgeable and friendly. 1/9/2020

FAST SERVICE, ON TIME, KNOWLEDGEABLE, GOOD VALUE!!!Been using Appliance Services for 30 years, either for appliance repair in my house, or to pick up a part they have in stock.Wayne knows all the home appliances, he knows what breaks on them, and has most parts in stock or can get them quickly. He will give you an accurately quote or tell you whether it is worth repairing or not. His employees are extremely competent, and have been working for him for years. That says something about his business!!Recently had them repaired a 15-year old washing machine. They had all the parts in stock and came out in 2 days. Wayne had diagnosed the problems over the phone, quoted me a 2.5 hour window for start time (12:30-3pm) Technician arrived promptly at 12:30, worked quickly, and finished in 1 hour.IT DOESNT GET ANY BETTER THAN THIS, EVERYONE I KNOW USES APPLIANCE SERVICES!!!

Prompt, courteous, knowledgeable! Definitely recommend.

Craig was great, he fixed my washer quickly and was aa jus a nice guy!

Excellent service. Have been a customer for more than 5 years.

Correctly analzyed the situation, cleaned the pump and trap, and left the machine in a state where I can take care of the rest, after more cleaning outside the house.

Dont use this company unless you like really, really slow service, bad communication, and paying double for services.I called for service and was asked for the make and model of each machine that needed servicing. I told the woman who answered the phone what part I thought I needed, and she assured me that the part was in stock and the technician would bring it with him just in case I was correct. Well, I was correct, however there was a miscommunication between the woman who answered the phone and the technician, and he was never told to bring the part. After paying $96 for the initial call, I was told the technician would have to come back with the part to fix it. I had to wait a week and a half for the initial service, and when I called to set up a 2nd appointment, I had to wait another week and a half. On the day of the 2nd appointment I was told I would get an email and a call before the technician came like the first appointment. I did not get either. My mom was at the house, however she did not hear the technician at the door, and I had to reschedule. So, I called to reschedule, and made an appointment for a week later. The tech was a no-show this time. I called and they said the appointment was never booked. Rescheduled again, but at least this time I only had to wait 2 days.After all of this, I was charged for the 2nd service call! The issue should have been resolved on the original service call, which I basically paid $96 for the technician to level my washing machine.

A+, nice to do business with.

Appliance Services is AMAZING! I got a same day appointment & David, my technician, fixed my fridge for a bargain! Im so grateful!

Very knowledgeable, called ahead to confirm appointment and again when they were 15 minutes out. Very professional and got the job done in a timely manner.

Craig was awesome and took the time to go through and explain everything for us. We will def use again!

We highly recommend Appliance Services! Craig is wonderful!

Awesome service. Thanks Craig!

My family has been relying on Appliance Services for 20 years. Wayne and his team are always, expert, professional and accommodating. They have fixed every sort of appliance including, refrigerators, ovens, dishwashers, washing machines, microwaves, etc.

Diagnosed the problem quickly and cost effective!

Were very flexible and met our needs, even when there were some scheduling issues on our end. Very helpful, honest, and reliable!

Never needed to go elsewhere for repairs or parts, always friendly right parts, the best

Always on time and always professional

Awesome service! Friendly

Great customer service. Honest and dependable.

Great customer service !

Nothing short of amazing!!

On-time, friendly, and remedied the problem. The office staff took the time to research that our washing machine was still under warranty. Saved us a huge amount of money

Craig is wonderful!!

Great job!

I have been using their services for at least 25 years, if not more. I wont call anyone else.