My husband and I were so impressed by the service he received a year ago from Mari when he was purchasing a new Android phone at Verizon/Victra, we returned today to order a new one for me. We drove all the way from our home in Seattle to have an appointment with Mari because we have never had such incredible service at a Verizon store in Seattle. We have been to at least 3 different Verizon stores in 16 years in Seattle and were done dealing with long waits and not nearly as supportive staff who were new every time we visited. Mari and her staff are truly interested in great service and meeting your needs re: what you want in a phone. Mari went way out of her way to help me decide on the phone that would meet my needs most. She was well versed on the best current specials that would apply to my situation to save me money. Although she had a very busy schedule today, she made it obvious I was most important as her customer. She saved me a lot of time in transferring my files to the new phone as well as sparing me from hassles with new apps she knew about. Her attention to details even included adding my phone apps in the order I had them on my previous phone. Impressive.

Very exciting experience!! It has been several years since I wanted or needed a new phone. Coming in an working with Dominique was definitely worth the time and effort. She made me feel very comfortable about making sure my data and information was transferred onto my new phone. She also ensured, showed and confirmed that my data was wiped from my old phone. Very pleasant and easy to talk to while my ridiculous amount of memory was transfered.Between her an the Manager, I would ensure I return to this location when I need assistance or a new phone again. The trust, confidence and loyalty are 100% with them. I cant thank them enough.

I thought customer service was dead. Thankfully no one told Mari! What a joy she is to deal with! 😍

I had a great experience at this store. I had seen other positive reviews so it was one of the reasons that I went. I was very pleased with both of the people I worked with. They were knowledgeable, they were efficient and they saved me a ton of money. There were not horribly busy either which was very nice indeed I did not have to wait nearly at all.

I got absolutely amazing help today. They were very fast and extremely friendly. I will definitely be going back for anything I need and referring all my friends to them.

Mari is the best! She has helped me several times over the years, from tech issues, to Verizon customer service issues, to helping me locate a lost phone. Customer service this good is rare, I highly recommend Mari at Verizon Victra!

I went in looking for a new screen protector. Mine was really old, chipped, and scratched. Roman was very helpful, found me the best one, and put it on. I was in and out in about 15 minutes.

Mari went the extra mile for me. I was even helped with the return of my own phone, which I was supposed to do on my own.

This is hands down the best Verizon shop around. Excellent customer service.

Mari was very polite, helpful, and professional. She stayed an hour late to help me. I have always had wzcellent service here!

ROMAN IS AN AMAZING EMPLOYEE, THIS MAN NEEDS A RAISE

Roman was great got me in and out quickly with what I needed accomplished! Love this store

Roman was super helpful and patent upgrading us while we had our two kiddos with us.

The person who works there was nice and very helpful

Great experience! I was already having a bad day, when I bricked my phone... So, not the happiest person. I went in to the store there in Enumclaw expecting to go through quite the process, but it really wasnt bad. The guy behind the counter was super nice and friendly. He helped me pick a phone and made sure I knew what we were doing every step of the way and what my options were, which was cool. Aside from not being able to transfer my stuff from the dead phone, the whole thing was pretty painless. Thank you to Jason for his good humor and for making my day a little better.

A couple of weeks ago I made an appointment with Mari Hamilton, manager of Victra in Enumclaw, WA, to buy a new Samsung phone. I was a little reluctant to do this during covid, but my old phone was in rapid failure mode so I took a chance. Mari is a real pro. I was the only customer in the store. Everything was sanitized, masks all around. I was very worried about losing the content of my tired old phone. Mari sold me a new phone and transferred EVERYTHING from the old phone in exactly the same format. She reviewed my existing plan and suggested some modifications to save me money. She answered all my questions. This was a perfect experience. I live in Seattle and have been to several Verizon stores there. In general I hear more about what the associates cant do than how they can help me. This experience was the exact opposite. In the future I will gladly drive the 60 miles to work with Mari.

I received excellent customer care knowledgeable service

Recently one of our guests needed some help with their cell phone. We sent him down to see Mari at the 4G Verizon Wireless store, she took such great care of him that he came back and thanked us for the recommendation. Thanks Mari, for taking care of our guests we will continue to send all of our guests to see you whenever they need something, even though there is another Verizon store much closer to our hotel. Your team really understands customer service and they go above and beyond for the customer.Thanks again for the great service!!!Susie PattieHotel ManagerPark Center Hotel

The service is Awesome! Verizon representatives/employees efforts go the extra mile. Dont forget to tip $$ to them.

Great to have a knowledgeable Verizon franchise out here on the plateau

The people that work behind the counter are just great! they are very informative, if you have any questions they walk you through every step of the way! they present themselves in a very professional manner, the excel at customer service like you wouldnt believe. this is all coming from a very satisfied customer.

Needed an upgrade. So I swung by my favorite Verizon premium retailer. A Wireless... Mari was amazing making sure my new phone was set up correctly. I had forgotten to back up my contacts to my Gmail. Mari worked here magic and transferred everything to my new phone in seconds. Great service. This is why I only use A Wireless.

I would strongly disagree with miss digital kiss about her review about Jason @ the enumclaw Verizon store. A many times as Ive gone in there for help and had either Mari or Jason take care of me.They have both been very helpful, very friendly and very knowelgable.I have fond Jason to be very friendly and easy to talk to,especially when things are being down loaded and takes some time.I think miss digital kiss just has a lack of patience like most young people. ITS a good store with good professional people behind the counter. Ill give them five stars.

I just walked in to check on the Galaxy S8+ which is out of stock, however. . .the lady I talked to was great. Personal, yet professional. I told her I was concerned working with a franchise vs. corporate and she clearly and simply described the difference, which put my concerns at rest. Will be back in a few days for the phone, when re-stocked as I could clearly tell her attitude was great, and at the same time, under toned with a small town friendly stereotype.Oh, and unlike EVERY corporate store I have been to, which would rather invest in a fancy queuing system replete with sending me a text to let me know I am next in line rather than actually servicing the clients, this store, I walked right in and was immediately helped.Well done.

Best customer service a person could ask for.My thanks to Mari, the store manager. She worked in some great deals for my needs.My first time there turned into pure pleasure.10 stars for this shop.

We didnt even buy the phone here but the store manager, Mari, helped us so much! Shes was amazing. Went above and beyond for us. Go to this place for all your cell phone needs.

On Wednesday, Feb. 14th, I stopped by the Verizon store in Enumclaw with a phone issue to resolve. My phone had been disconnected due to a temporary financial hardship. I have medical issues and I had requested to have my phone turned back on in case of a medical issue which affects my ability to drive and function. I need the ability to contact my doctor office and workplace. Ebony was very helpful with this issue and contacted the Verizon financial services department to explain my situation. I was unable to make the call since my phone service was suspended. Thanks to Ebonys help my phone service was temporarily restored for a week, during which time I will be receiving my income tax refund. I now feel safer having phone service restored. She was very helpful and efficient! Very much appreciate her help!

My husband and I had a wonderful experience working with Mari. Shes knowledgeable and very patient with us 80-year-olds. We highly recommend Mari and the excellent service provided by Verizon.

Not enough stars for the review. I woke this morning not looking forward to the experience ahead of needing to buy a new phone. Then I met Mari and the can do attitude of this Verizon store employees. I had a most enjoyable time buying my new phone! Also I know if I have any questions or concerns they will be more than happy to help. 10 stars. Thank you so much

Mari doesnt waste time solving the problems and listens to be clearly aware of customer concerns. In my case she was willing to help with steps way beyond expectation! Best service I have ever received in a phone store!!

A couple of weeks ago I got a new phone at this Verizon store and Jason was a huge help! He went above and beyond to get me my new phone despite complications throughout the process and even stayed late. Very helpful and great customer service!

My visit to this store was truly incredible. Matthew was very professional and answered all of my questions with ease. I came in to pair my fit bit to my phone with t mobile and he got me an awesome deal on a new phone and tablet! I would recommend this store to all of my friends and family. #TheHummelExperience

I have always had a good relation every time I come to the store with every one here and I love all of them.I am a consistent customer here and every time I come in I am greeted with respect. They have really made me feel like a verizon family member, not just a customer. God bless you all and thank you!

Mari upgraded me to the new phone and I love it! This was the easiest process Ive ever done through Verizon. Ill definitely be coming back to this store next time I have a problem

Great customer service

Amazing service, Mari is one of easiest to talk to. They definitely take care of me every time I walk in, and treat me almost like family.

My wife and I drive from Auburn, just because of the quality of the service. Jason J. was super friendly and helpful. We won’t go to another Verizon store.

Kelsey and Jill really helped us get things setup and going. They made the process simple and are very knowledgeable of any and every product they offer. Highly recommended go to these girls here

After multiple trips to this store to do business, I can honestly say I have have nothing but good things to say about the staff. They have been helpful, knowledgeable and friendly.I would recommend this store if you need help with your cell phone.

Jason Jack helped me solve a frustrating problem with my phone email. He did it with competence and kindness and good humor.As an older user I never felt condescend to or embarrassed.Hes a valuable employee and you are fortunate to have him.Dottie Dougher

I’ve had multiple experiances with this store both in person and over the phone, all of which have been excellent. I want to compliment Jason on his outstanding customer service skills, Not only did he give me clear instructions on how to fix my issue but he also made sure to answer all of my dumb questions. You can really tell when an employee cares about his customers and that’s why I will return to this Verizon location. Jason is the dude to talk to in Enumclaw if you need anything cellular wise!

BEST STORE EVER!!! Jason and mari are by far the best at what they do not only do they pair you up with the right phone for you but they get you the best deal ever. Thank you the victra crew at Verizon. George Pacho

Super service with Jason. I lost my phone and he went way above in hes required service to help me get all my contacts, pictures apps, etc back.I returned again w my bf and we each got new phones etc. Jason Jack helped us and was super getting us several discounts. I went back in today w concerns and once again, great help. Didnt care for his superior however. Didnt like her snippy rudeness to Jason.

The most excellent customer service I have ever had. Knowledgeable in all areas with lots of stock in t store. Would recommend to anyone.

3 weeks ago my boyfriend and I recieved new cell phones with the excellent help from Jason J throughout the entire process. He chatted with us and made jokes which helped the process of getting new phones not as cringy as we all know it sometimes can be.Unfortunately we had to come back in today because one of the phones was having MAJOR issues. Jason was there again to help us and he contacted his manager Mari whom was actually out running errands and took the time out of her day off, to make sure we are being taken care of here at the store and gave her okay for us to have what we needed.Throughout all the frustration we have dealt with, this store goes above and beyond for their customers and rightfully deserve a 5 star rating.

The representatives are always very helpful!! They take their time to assist you and meet your every need. I recommend this store to everyone!

Great customer service! Ill be coming here for all my wireless needs.The staff were very helpful and knowledgeable. I got a bunch of accessories too!

The Enumclaw Verizon rocks! Great experience during the time I was there to upgrade! You have to check out the can of silly jokes! I was served cookies and water and offered coffee too! I am recommending this store to everyone!!

My mom and I had a great experience with Jason on 3-12-16. We were shopping for her first smartphone and Jason did a great job of getting her setup. Shes really happy with her purchase. We would definitely recommend Verizon in Enumclaw and we look forward to going back again. Thank you Jason and team!

The people are very good at explaining all options when looking at phones and will spend all the time with you glad I chose this place

Unless u want to wait forever when u just need a charger go somewhere else. Also do not want to make sale to you unless u give name phone number and address. Im buying a charger not a car. In and out purchase.

Excellent service, patient and upfront about the costs. Pleasant to deal with and very personable. Mari and Jason are a fantastic representation of superior customer service. A+++++

Hi folks, I am the store manager here at Enumclaw Verizon. Thanks to you we recently earned the Gold Store award again from Verizon for exceptional service! I want you to know that I appreciate all of your business here in Enumclaw! We are driven to provide an awesome customer experience and keep the business local!! Come see us for a account analysis and see how we can maximize your connection!!

Recently went in for a tech question. the guys and gals that work at this store are just great! Talk about customer service done in the right way. they really take thier time to get to know you and figure out your needs! unlimited stars go to this store forsure! send all friends and family to this store for anything!

Happy with this store. Everytime I come in they take awesome care of me. I love the tablet they set me up with. Use this store they are the best.

The staff is friendly and caring. They will treat you like family. They will go the extra mile you take care of your phone needs.

The staff are friendly and knowledgeable. They were great and quick at getting my device set up. And no surprises on my bill!!

The store on Griffin in Enumclaw has given me incredible service. Kelsey has gone beyond normal customer service in serving my needs. She is very knowledgeable and I will ask for her when I need assistance.

Jill was absolutely wonderful at helping me get set up with my new galaxy s8. Wonderful customer service and I had alot of fun in store while she quickly set me up with cool accessories to compliment my new phone!

This store and its employees are fantastic. They have gone out of their way to help a computer illiterate person, adapt to my new cell phone after two weeks!! Thank you very much for everything you guys rock!!

Best customer service I ever had from a phone provider. Mari the manager was the best!!!

The staff here is awesome!!! The manager Mari is dope, I love her!! Very helpful!! And would recommend this store to everyone

Jason was great! Very helpful and truly looked out for my best interest. I would definatley come back to him!

Fast. Friendly. Knowledgeable. And best of all...no waiting in line for an hour to be helped

My customer experience at the Enumclaw Verizon continues to be above and beyond. Mari the store Mgr is always so supportive to her staff and patient with me no matter what I need as I am quite technically challenged.

The men at this store was able to help with a new phone. The other Verizon store in Enumclaw could NOT and acted like they didnt CARE.

Excellent service!! Glad to have my new phone. Everyone in the store was very helpful.

My experience was very great. Professional, friendly, and easy going.Thanks Enumclaw verizon!

Jason and Jason had great customer service and helped me my mother my daughter with our phones tablets setting up the car with our device they are just absolutely the best customer service I would highly recommend them to any of our friends and family

I had a very detailed billing situation with my bill and I came into the local Enumclaw Verizon store and Jill R. Was so patient and determined to resolve the issue she got on the line with Will at Verizon main office and he made phone calls and together ( and 1 1/2 hour of Jills time) we got it resolved. I have met a new friend at the same time. Love this place and will only do business here! Thank you Jill, Will,Mari and A wireless for exceptional customer service and integrity like no other. Cindy Kruizenga Enumclaw

4-7-2016Ive been a Verizon customer for many years, and I have learned that whenever I go to the Verizon stores at the malls, I can count on a Verizon employee meeting me with a device that takes my name and I wait to be called....then it is going to be a very long time trying to explain and have the problem at hand taken care of.But not so in Enumclaw!Ive been pleasantly surprised each time Ive been there! It is that small town kinda place, where you are greeted immediately, and treated like family....like your time is actually important!You are immediately met with a smile, and all the reps are friendly and efficient...they even remember your name!Ive come in with issues that seem very complicated to me, and they are handled and solved so quickly its amazing!The manager walks the extra mile, as does the rest of the crew!I always leave here with my problems solved in record time, and a smile quickly returned thanks Mari and Kelsey!

Mari is the best and helped me with navigating my Iphone. Super prompt and amazing customer service.

Verizon is the worst phone company I have ever dealt with. I purchased a hum, returned it due to its not working properly, and purchased a mobile hotspot. I was charged with a $294 bill, for changing my plan in the middle of the cycle, for which I was not made aware of, and proration. I called to Verizon to figure out why the bill was so high, and they took off the activation fees and acted like they were doing me some great favor. I have since switched to T-Mobile, and am paying $139 for two truly unlimited lines, a mobile hotspot, a phone payment, free Netflix, and a UE speaker. Best decision of my phone service life. Jason was phenomenal with me the whole time, gave wonderful service.

👍👍 Took great care of an old school ancient user of old equipment an introduced new technology. Deserves more than 5 stars!!!!

Jason and everyone were extremely helpful,knowledgable, and friendly. He gave me the best deal possible and was so understanding of my ignorance. I would go back to this store in a heartbeat!!

The staff in this Enumclaw Victra store helped me set up my new Samsung phone, Hum, e-mail, applications and etc when the Federal Way store from whom I purchased my devices did not facilitate any set up. This Enumclaw Victra store staff were and are GREAT!!!!

Isaiah Daulton is the greatest service rep. He has been of immense help to me this morning in setting up more iCloud storage on my iPhone. He was courteous and respectful of my ineptness in being able to do this alone. Thank you Isaiah!Dee Grenstad

I had an awesome experience at this store I give them 10 stars . Im definitely coming back....A+ all around.....

The people here are very helpful and take time to teach you how to us your devices. I would recommend this store!!!

I am a T-Mobile customer yet I received better customer service from this store than I have ever gotten from T-Mobile.

Have great help every time I go my Verizon store they are very happy and with me

Kelsey helped me out a lot she helped me with everything I needed help me get my phone replacement and excellent customer service!

Jason is a very polite guy head went above and beyond what was expected of him and he along side the manager saved my assignment today I honestly would have been screwed they take care of there people

This is the best store ever why? Because of the employees, they go above and beyond to help customers. In working with cell companies I am usually frustrated not this time Mari & Jason made it fun & I will be back because of them!!!!!😊

I am a senior and I need to visit alot to learn this stuff. Mari and her staff is always very helpful and caring.

Mari has helped my husband and me through several phone purchases. We have found her very knowledgeable and helpful.

Great service, but busy most of the time because is only Verizon store in town.

Every time I come to this still store they are so helpful and have a solution for all my questions.

These guys are awesome! A PLEASURE doing business with them. Thank u Jason and mari!!!

They helped us setting up our auto pay and several other things we were having difficulty with. Great customer service !

AWSOME store and people. Not like the other “used car” Verizon store sales people!!

Mari and Kelsey are fantastic!!! So helpful and friendly. Wont go anywhere else! Thanks gals for the best customer service!!!

Jill an Kelsey an Mari were a huge help at the enumclaw store I would recommend that anyone shop in enumclaw . very helpful an very friendly ! thank you !

Amazing service from super friendly staff

The people at this store are amazingly helpful. Love this store!

Mari is always able to help me with my crazy questions.

Verizon Enumclaw has every time I have had an issue been friendly, courteous, and extremely helpful. I will not go anywhere else as long Tom and Jil, and Mari are here

I needed to replace a broken phone and I was pleased with the great customer service I received. I had a complicated case, and it took a while, but Mari, Kelsy and Jill were great. If I need anything else I will go back to the Blake st store!

Awesome workers. Everyone seemed happy and helpful.

I trade here because everyone Ive met here has always been fun and friendly and puts up with helping me with my phone without compliant,