I loved this car buying experience! First of all it’s my dream car and second, Groove Toyota was the second place I went to to get what I really wanted . Pamela in the sales department was incredible, very nice and communicated well with me throughout the whole process. I got my car sooner than expected and was pleased with the car I bought. The finance rep was not pushy, just know what you want before you sit down and talk finances so you don’t do what you’re not wanting. Overall, smooth, not as time consuming. I completed most of all my paperwork online or turned it in prior to my car pickup. You can choose home delivery, but I opted to go in person to pick mine up.
This was a 5/5 experience. Marlon was the sales person in charge, he was very knowledgeable and guided me to the car that met and surpassed my expectations. Very happy with the overall experience. If you’re looking to buy a car… groove is the place to be and Marlon is definitely the person to look for. You’ve gained a customer for life.
Extremely happy and satisfied with my experience buying at Groove Toyota!!Patty Koebele in sales was phenomenal throughout the entire process. Patty responded to my online inquiry about a 2022 Toyota 4Runner and in no time, responded back asking what spec/features I was looking for. A few days later, she called on her day off to let me know she had exactly what I wanted on the way! I was able to make my deposit online and from the dinner table, she sent my information to the Sales Manager to secure the vehicle. She truly went above and beyond to make my dream SUV a reality.Signing the paperwork was very easy and straightforward. Lucas, the Finance Manager, was able to secure me an even better interest rate than my credit union I had used for years could give. He explained all of my options and ultimately got me a lower payment than I imagined.Groove Toyota is the best dealership in Colorado and I highly recommend them if you are in the market for a new or used Toyota. The staff is top notch and their allocation for vehicles is unmatched! I plan on having my 4Runner for a long time, but for any of my vehicle needs in the future, I will continue going back to Groove.
I purchased a new Toyota Highlander a couple week ago. I am a return customer that I purchase a Camry in 2020. Both purchasing experiences were great. A representative, John Olmstead greeted me as well as helped me to choose a correct car for my need. He is very friendly and helpful. Overall, the deal and service in this dealership are great. I strongly recommend this dealership and John.
Our 4Runner buying experience with Karen from Sales and Macy from Finance was superlative! Karen is a fantastic salesperson from start to end. She actually responded to my inquiry sent over the weekend and set up an appt for Monday. When we had previously checked your inventory I had only noted 1 vehicle similar to ones we had test driven elsewhere last week. Karen immediately walked us up to 4 vehicles that were all similar variants and turned out to be all great options. She demonstrated excellent knowledge of Toyota vehicles in answering our questions, and then politely left to let us discuss without the hovering hard sell.When we decided on our top pick she quickly set us up for a test drive. After confirming our desire to purchase, Karen efficiently walked us through the ream of paperwork signatures, and worked with Macy in the Finance team to get us a really low rate through Toyota. Karen also knew where all the local banks are so we could go get a check for the down payment.Likewise Macy did an amazing job presenting our financing, warranty and optional coverage options and we locked in a terrific package. He also demonstrated excellent Toyota knowledge, and even walked us out and demonstrated the value of some options he had installed on his own 4Runner.After detailing, Karen then walked us out and gave us two sets of keys, drilled on the temp plate and took photos of me and my wife Sharon with our new 4Runner. A person cant ask for a more delightful sales experience than we had at Groove Toyota - Man is it good to be back in Colorado!!
This was my second experience with Groove Toyota and it was way better than the first one. My purchase experience with Pamela and her team was awesome. She made the process easygoing and quick. Did everything online and I was amaze how quick was the process. Ali the finance guy explained everything with details. I’m happy with my new to my RAV4 Adventure.Highly recommended 😀
Matt Nemetz spent a lot of time over several months looking to acquire a vehicle for us. He was knowledgeable and communicated with us frequently throughout the process to keep us updated on the status of our requests. Because of the scarcity of vehicles and random allocations of vehicles, another dealership received the model we were looking for. This was no fault of Matt but rather a testament to his customer service and willingness to work hard to honor our requests. I appreciate the time and effort he put into working with us. I would buy another vehicle from Matt and recommend him for honesty and integrity.
Smooth experience in getting a vehicle from Groove. Recently purchased a RAV4 with Tommy being the Sales Consultant. Kept me informed in the entire process right from booking the vehicle to when it was ready to be picked up. The entire Vehicle paperwork was kept ready and got completed quickly!Thank you for a great car buying experience.
Probably the best car buying experience for me ever. I wasn’t sure what the car buying protocols would be but we drove in and were hoping to look at a Sienna. The receptionist took our name and vehicle interest after that we were introduced to the genuinely friendly Dan Southern. He was a pleasure to deal with, they didn’t have any Siennas in stock but had this new Tundra in stock. He didn’t pressure us with numbers and figures just told us to give it a test drive. We were sold within minutes of leaving the dealership to go for our test drive. After our return we got into a great conversation and 4 hours later we agreed to terms and left with the truck. My family and I can’t give enough praise to Dan Southern and Groove Toyota for the experience. I plan to deal with them again when the time comes.
Matt Nemetz was awesome. Not only was he super helpful but he made everything super easy and the best car buying experience I’ve ever had. 10/10 would recommend and I’m already telling my friends to go buy a car from him
We just purchased a 4Runner Limited from Delmar at Groove Toyota and he was awesome! We live out of state and were looking for a specific color combination and had searched in multiple states with no success. Delmar was able to secure a vehicle that wasnt due to arrive in Colorado for another 2 months and made it ours! He made the purchase so easy! Even helped with having the car shipped directly to our door. I highly recommend reaching out to Delmar if youre in the market for a vehicle!
Great team. Dan Southern was a giant help. We went to many other Toyota dealerships and couldnt get the things or truck we wanted. We bought new, ordered it mid September, and it came in, in 3 weeks. I dont know if all of their deals work this well, but I was very, very impressed. Highly recommended.
Abby is by far the best person to help you navigate purchasing a new vehicle. I spoke with several dealerships and several sales reps and Abby was the only rep I felt comfortable with. I loved how professional, educated and kind Abby was during the entire process. She truly bent over backwards to accommodate my schedule and has been in touch even after the sale. Thanks so much Abby! We’ll be contacting you for our next purchase.
Recently purchased a “new to me” car here. Have never had the experience of working with a dealership. Hamid was uber professional and warm, listening carefully to me and helped me figure out the best way to maximize my budget/car ratio. I never felt pressured or talked down to. Highly recommended!!!!
We had a great experience. Larry Lewis did an exceptional job - we were actually getting ready to leave the dealership because we didnt see any cars in the lot that fit what we wanted, but Larry stopped us and asked if he could be of help. We explained what we were looking for and that we hadnt found anything. He was able to hunt down a vehicle that checked all our boxes, but it wasnt on the lot yet (still needed to be detailed). We were able to take it for a test drive and ultimately decided to purchase it. Larry and Macy also made the buying process fun and easy - they were so patient with us.
I have bought a lot of cars in my life, but I have not had the privilege of working with someone with such high integrity and respect for customers as I experienced here at this dealership.Patrick was incredibly professional, understanding, flexible.He was knowledgeable and able to navigate the car buying process with ease and precision. kudos.
Josh Mooney is the guy you want to see when it comes to the smoothest and most comprehensive car buying experience. I walked in and Josh immediately went to work by actively listening, and going above and beyond to find exactly what I was looking for without feeling pressured one bit. It was seriously a great experience and Joshs lighthearted and friendly demeanor really went a long way. He found exactly what I was looking for and made sure to list out all the options I had on the table which made me feel at ease. I would 100% come back here and buy another car and most certainly be seeing Josh Mooney to do so.
I bought my first car today and it was a great experience!I had inquired about a Toyota Camry early in my car search and was connected with Karen Anderson who showed me the options available at Groove Toyota. It took me several days before finalizing my decision to go with a Camry and I reached out to Karen again. At this point, the one I had been eyeing had been sold but Karen was able to quickly send me information on the ones that were coming in and I was able to find the perfect match in a 2022 Camry SE Nightshade Edition. I was able to reserve the car and start the process online which I really appreciated. The car arrived just a few days later and I was able to go in and finish up the process and drive off with my new car today.It was my first time buying a new car which was certainly a bit overwhelming butonce I was decided on the car, Karen made it super simple and quick to finish up the process. Shoutout to Lee Cook as well for helping me out on the finances side of things.
Joshua Mooney made the transaction for my new Toyota a great experience! Josh and his team were courteous, humorous, and extremely transparent. This made for a simple, and fast transaction combined with a customer experience that I will seek out with Josh and the Groove team again the next time the opportunity presents itself!The follow up with Grooves management regarding my satisfaction was greatly appreciated, and left me with the feeling they are extremely customer/relationship focused with this mentality at the heart of their core values!
Best car buying experience ever. Youssef sold us a lightly used 4Runner. Youssef was amazing and so was the dealership. Truly amazed that they took care of some minor wear to make the vehicle good as new. Way to go Groove Toyota!
Patty Koebele was terrific! She went above and beyond, stayed late, and was easy to work with! I highly recommend contacting Patty for your next purchase!
I had a very positive experience working with Matt N. at Groove. Ive shopped for a lot of cars and often as a woman I have experienced some good old fashion misogyny throughout the process. Matt was the opposite of that - courteous, friendly, and helpful. Other than the wait at the dealership being a bit long (not his fault though) I drove away with my dream car very happy at the end of the day.
My Tacoma buying experience at Groove was exceptional. Josh went above and beyond to help make the process as easy as it could be and provided me with all the information I needed. He told me everything I needed to know upfront and there was no surprises. Macy from finance was extremely helpful and a pleasure to work with. The Groove team was amazing. Thanks again Josh!
I didnt buy a car here but my experience with Marlon Vasquez was great! He took us around the lot briefly cutting to the chase on what I was really looking for. The best was that he suggested a vehicle that is diamond in the rough! He owns one and let me test drive it! I truly appreciated his honesty & transparency with our search. I highly recommend working with him.
Working with Eric Fletcher and Groove Toyota was one of the better experiences Ive had buying a car. Eric was attentive, focused on my needs, and worked to get me the deal I was looking for. The Groove team was polite and accomodating, and I drove away with a Jeep of my dreams.I think the only feedback I would give would be to make the purchase process faster. Buying has never been quick, so I dont blame this team. I just wish the process itself was faster.Either way, this team was great to work with, and Im pleased with the service I was given.
Customer service here is lacking, from the service lane, to the mechanics doing the work to the cashier checking me out. The Toyota care package is worthless 18,000 miles on a vehicle and told I would have 3 oil changes isn’t true. Was told by service writer they’d cover it, but was charged. Was told they’d rotate tires, didn’t. Was dismissed by the cashier who’s hygiene about made me toss my breakfast with a not my issue attitude. If you need something done on your vehicle and want a place that’s honest and will come to the finish line with a complete job and good customer service I’d go somewhere else. These people will lie to you and then act like your coming to their business was an inconvenience.
I had a wonderful experience from start to finish at Groove Toyota. Karen was so helpful and made my first car buying experience so great! I can’t recommend her and groove enough! 10/10 for customer service!
I worked with Tommy Nguyen on the purchase of a brand new 4Runner and he was so friendly, patient and easy to work with! Helped me schedule a test drive on a busy Sat, set me up with a vehicle arriving at the dealership in the coming days and was very patient while I considered what color I really wanted and if I might want to wait. The rest of the sale process went very smoothly, grateful for a painless process and love my new 4Runner!
Eric Fletcher and his team were professional and easy to work with. Buying a car can be stressful and they made the process painless and made me feel comfortable along the way. They were not pushy, they were patient and answered all of my questions along the way and then some. I would recommend this dealership.
We went to Groove Toyota yesterday specifically to purchase an SUV, after pre-coordinating over the phone with Karen Anderson, one of their excellent salespeople. When we got there, even though inventory is very tight right now, she had been able to find us exactly what we were looking for, and then some. Unlike other places I have been, Karen deals in both new and used, rather than having to refer me to another salesperson for the other type of car, so it was one-stop-shopping regarding deciding whether we wanted new vs. used, and what was available in her inventory. She was very personable and knowledgeable about the entire sales process and made it very easy and smooth. This was the best experience my family and I have ever had in over 30 years of buying cars. Buying a car from a dealership in any circumstance is a very time-consuming process, even if its a cash deal. Karen was able to quickly and easily process our trade-in and was able to get us through the car purchasing process with ease, saving us time and money. Her years of experience and expertise show. I would highly recommend Karen to anybody who is looking to purchase a new or used Toyota.
I was having problems With the communication in my 2021 Camry. I took it to service through Shane and they re-booted the car! Works great but Ashley Hellweg really went out of her way to help me get my car back set up! She is definitely an asset at Groove Thank you again! Im glad you have such great employees!
Working with Sean and Groove Toyota was fantastic! Sean returned every text, email, and phone call immediately - amazing customer service! Highly recommend working with Groove and Sean!
Amazing time here. I was able to secure a lease right where my budget was with the help of Abby! She was concise and easy to talk to and she helped get the price I needed. The staff is super friendly. Definitely come here for your next auto purchase.
Worked with Byron Fludd to get my new Toyota Tacoma - service was second to none! We had some time to kill so Byron and I got a chance to get to know each other a little bit which made the time fly by. Dont buy a toyota from anyone else!
Eric Fletcher was just amazing. He was on time and also gave the reality of what it takes to buy a car. My sister wanted a type and he found it. We Couldnt have asked for more support to the right buy. The CRV was just right and the right price to eventually level up and gave her a safe ride for her kids and family. Eric... Thank you for your patients and the insight to what was needed. also again thank you Eric for all the follow up service. Thanks Eric!!!!!
Just bought my first new car, also my dream car. It went so smoothly thanks to Karen, who was updating me every step of the way. Karen even went out of her way to pick me up to bring me in to pick up my new 4Runner! Lee from financing also helped me fit the things I wanted into my budget. Overall great team would buy from this dealership again!
Youcef Smail and Steve were both amazing!! Made the experience super comfortable and I found the best car for me!! I will always come back here for any service I will be needing!
I went with my brother to purchase a car there and the whole experience was so smooth thanks to Eric Fletcher. He was so attentive to our needs and knew exactly how to find what we were looking for. If you’re in the market I highly advise going there and asking for him! I’m definitely telling everyone I know!
I loved working with Nallely! After spending an entire day between 5 dealerships, we finally stopped at Groove. She took the time to answer all my questions and was super straight forward with me. She took the time to get to know what was important to me. She also communicated throughout the entire process. She is a super star and I am recommending her to all my friends and family.
Recently bought a brand new Highlander from Dan Southern at Groove Toyota; no other dealership in town could find the car I wanted and Dan made it happen! Great dealership, def recommend!
I just want to say thank you again to my sales associate, Byron. I only interacted with a few people during my experience at Groove, but all were excellent and helpful. Writing this review during the chip shortage, and their timing estimate and car values were right in line with the market. One of my better dealership experiences. I wouldnt hesitate to recommend Groove to friends or family.
Pamela is amazing!!! She is so nice and helpful! If you need a Toyota, she will be your best choice!
Matt did a wonderful job helping me with getting to know my 4 Runner, the finance department did a great job with my loan
I worked with Abby L. when looking for a new car and really appreciated her kind and honest professionalism. Thank you Abby!
Went during the last week of September, had the pleasure to work with Delmar in the sales department. He treated me and my wife with the upmost respect, very knowledgeable person and you can expect an honest approach to car buying. Would definitely recommend seeing him over at Groove. Macy in financing helped us finish up our deal and was great at not pressuring us into anything we didnt want.
Purchase my 2021 Toyota Tundra TRD Pro from Groove back at the end of May ‘21. John Olmstead called me after doing a true car search that weekend for the truck I was looking for after being told by all the other yo-yo dealers that I’d have to join a waitlist and probably would find that truck until the new model year. John had one coming into town the following Tuesday. Showed up when the truck was delivered at Groove that week. I literally hate the process of buying any kind of car or truck and I had just leased my mom a brand new Mazda SUV the Saturday before so needless to say I wasn’t to pleased to have to be going thru this process again just a few days later. John and his team at groove were nothing short of amazing as they had me out of the dealership and into my brand new truck with only 1 mile on the odometer in less than 90mins. By far the most pleasant and painless car buying experience of my life. I’ve taken my truck back to them twice to have predator steps put on and for scheduled maintenance and have to take it back in a few days to have them recalibrate my windshield that’s going to be replace right on their lot. All of my experience with their services reps have been just as easy and painless as when I bought the truck. Everyone there has always been super knowledgeable, helpful and very polite and pleasant. Obviously I can’t say enough about Groove!
We got our third vehicle from Groove Toyota- we go back for a reason! This time we worked with Sean and Karen and they were fantastic! Despite all the vehicle issues due to chips and 2021 life- they were able to find us exactly what we were looking for. The financial person we worked with was also outstanding. Easily the best experience we have had with paperwork for any vehicle we have ever purchased. We will absolutely go back to Groove in the future.
I was highly referred to Abby in sales and now I know why. Great communicator. Very personable, knowledgeable and shows a valued interest into your needs and situation. Thank you Abby! We will be the next ones highly referring you and Groove Toyota!
Went in to look at a used car that I had called about that they had on the lot. Meet a very nice sells representative that had the car all ready for me to test drive when I arrived. It was really nice and the car buying experience was very nice as well the finance representative was very helpful. Just say the whole experience was great.
Delmar has been a true pleasure to work with. It has been my experience that I rarely encounter a sales representative that not only can keep every part of his words, but Delmar extended his role by honestly explaining and describing everything in detail, great communications, and finally transacting without any unknown changes during the entire interaction. I got what I bargained for without wasting my time. If you want a honest transaction, please contact Delmar.
I’ve owned a Toyota for 9 years, and I am very disappointed with my experience at Groove Toyota. I asked for my hubcap to be replaced during my last service. I was missing my driver side hubcap. When the service was complete, I got into my vehicle and saw that my driver side hubcap was replaced. I live and work at the same place, so I didn’t use my car again since the service until a couple of days ago. I have a garage, so I didn’t notice that my passenger side hubcap was missing. This was a very expensive repair, and I find it hard to believe that my 1 year old new car lost ANOTHER hubcap on my drive home from the dealership. I didn’t hear anything fall off, during the VERY short drive home. I am very disappointed with this dealership’s accountability, and I will not be returning.
Top recommendation for Groove. My salesperson, Marlon Vasquez, was excellent. Great product knowledge, quick to respond over phone, text and email, & a great listener who picked up details and delivered everything I asked for, at a time when 4Runners were scarce. He made sure I was able to take care of all final paperwork via FedEx--so the buying process was simple.
I was able to purchase my new Toyota Venza pretty quickly, regardless of the shortage of new cars supply. It worked great, thanks to Marlon Vazquez, the salesman that offer me his own car for a test drive, since there was nothing available on the parking lot. He was very friendly and thorough about showing me the car I was interested in. There was only one car in transit to the dealership, that matched our needs and we secured it. It was really great experience. Thank you Marlon!
So happy with my new Tacoma! What a great experience purchasing my new truck the day after my birthday! Hamid F. Shirazi was very helpful and informative about multiple vehicles and never pushed me to make a decision. Once I knew this was the truck for me we got it done easy! Thanks so much Hamid and Groove Toyota!◦
My son and I had an absolutely fantastic vehicle buying experience with Marlon V. at Groove Toyota on S. Broadway. I have been partial to Toyota products since the late 1990s after having owned other makes of vehicles as well as considering others experiences. My son and I went exploring for used Toyota Tacomas for 2 weeks before heading to Groove. Marlon offered us the chance to purchase a new Tacoma at a comparable cost to a used one as long as we were willing to wait for it to be built and delivered in about 4 to 6 weeks. I never would have thought to explore new vehicles because I have always assumed it would be more expensive when compared to a used vehicle. Marlon opened our eyes and provided us a fantastic opportunity! I asked Marlon to keep in touch with my son about the vehicle delivery and he did exactly that. He also answered all questions we had throughout the process. Surprisingly, the vehicle arrived within 3 weeks! My son is sooooo excited! The entire process from soup to nuts was smooth and unlike one I have ever experienced. I will go back to Marlon at Groove when ready to purchase another Toyota. Or if he decides to move to another location, we will end up following him there when ready to purchase again. A vehicle is not a small purchase and when you encounter a personable, knowledgeable person who puts you at ease and keeps their word then it would be ignorant of us to not ask for that persons expertise and guidance. Thank you Marlon and Groove for the world class experience! :) ---J (mom) and G (son)
We had a great experience working with Tommy Nguyen and the whole Groove Toyota staff! Tommy was super easy going and worked hard to find us the Tundra we were looking for. Thanks so much for the painless car buying experience!
Karen and her team made purchasing our new 4Runner effortless. She was polite, knowledgeable, and punctual with providing information about the vehicle and responding to emails. Karen was flexible, allowing us to come pick up the car stress free. I highly recommend Groove Toyota and seeking out a vehicle through Karen!
I was feeling so overwhelmed by the idea of buying a car. I had leased a Toyota Rav4 for two years, and knew I had to start thinking about what I wanted to do next, but could not decide. And then I met Nallely, who was so patient, so helpful, and made the entire process easy and stress-free. I left a proud owner of a Toyota Rav4, knowing it was the absolute best option for me. I cannot thank her enough. Highly recommend working with this dealership, and especially Nallely.
I have bought 3 cars in my life and this was by far the best experience I have ever had. My sales associate Josh Mooney was far and away the best sales rep I have ever worked with. There was no pressure and he was always there to answer my questions. If I ever go though the new car process again I hope he is still there and I will definitely be using groove Toyota again.
Matt was a great help with the purchase of my new vehicle from start to finish. He responded to my e-mails whenever I had a question and kept me informed about the status of my Highlanders arrival. He made sure all of my questions were addressed. I did most of the process online through e-mails with Matt and he made sure when I came to pick up my new car I was happy with my purchase.
Bad service experience. Didn’t do half the things in the oil change. Brought my car back and they still didn’t do everything they said they would. I won’t be back.
Just purchased a Toyota RAV4 Hybrid from Groove in Englewood and I love it! I had been searching for almost a year with other dealers with no luck. One day I inquired about a RAV4 hybrid that I saw online and was lucky enough to get a call from Patty! Unfortunately, the car was not available but Patty asked to meet with me and took down the details of the car I was looking for. After a week she contacted me with a few cars that matched my specs. And two weeks after that I purchased my first Toyota. She kept in constant contact and only showed me vehicles that closely matched what I was looking for. Thanks to her diligence, I am finally a proud owner of a RAV4 Hybrid.
I couldnt get my car in to the Toyota I bought my car from. Its brand new and had an A/C issue. I took my car to Groove Toyota. They needed the car for awhile, but were able to get it in the next day. They even picked my car up from my work and sent me an Uber because it took longer than expected. They have been so honest and friendly at this dealership. If I could do it all over again, Id buy my car from them instead. I was going to take my car to the original dealer for all the maintenance because its closer to my house, but these guys have treated me so well I wont be going anywhere else. Thank you Ryan and Toyota team for all your help.
My Sales representative was Karen Anderson, she made the entire car buying process so easy! I traded in my Tundra for a new one and she was able to get me top dollar on the trade in and a super deal on my new Tundra. I have purchased several vehicles from Karen and she is the most honest sales person I have ever worked with.
I worked with Eric Fletcher and had an awesome experience. Extremely responsive, easy to reach, clear communication, attentive to my needs. The result was getting exactly the vehicle and terms I was seeking, with little hassle. Highly recommend working with Groove and Eric F. specifically!
I called Groove Toyota looking for a new 4Runner, and was greeted by Patrick on the phone. I had called many dealerships across Denver only to be met with Sorry, we dont have anything on the lot or Call back in 2022. Rather than responding with problems and pushing my business away, Patrick came to me with solutions on what was coming and and how I could secure a vehicle. After test driving several vehicles, we were ready for a deposit and Patrick skillfully walked us through the entire process, and let us know when our vehicle would be in. And to our surprise, it came in much earlier than expected! Overall, Ive been very impressed with the service that Groove Toyota provided, as well as the salesmanship of Patrick. Great job, and highly recommend to anyone looking to get into a new car!
I worked with Abby Ledogar at groove toyota to get my new RAV4. she was super on top of everything, communicative and informational throughout the whole process. she was even able to help me while she was out of town on the ETA of my new car. Abby definitely gave me a great experience at toyota as I didn’t have to wait at all to work with her on all the paperwork. she explained all the functions of the car very in depth. would recommend working with her to get your toyota!
We had a very pleasant buying experience and particular thanks goes to JOHN SOTO (Sales) and SEAN KELSEN (Sales), as well as SETH TENNYSON (Service).John and Sean helped us to get the features we wanted on our car, as not everything came from factory, and continually guided us in a courteous manner along the way. This is something that is sorely missing today in a lot of businesses. To that end, I cannot say enough good things regarding the above and beyond service we received - particularly from John related to one event.Since we had to wait for parts that were ordered to be installed (thank you, Seth and that team of amazing automotive technicians), the service department had closed for the evening and the complementary ride service for the dealership had closed as well. Sales remained open later than the service department - till 8:00PM versus 5:00 PM. Service had been completed and we wanted to pick up the car that same evening before what we thought was an 8:00 PM closing time. We couldnt get there by 5:00 because of own work responsibilities and I didnt have a means of getting to the dealership.I called John to explain what had happened and he didnt hesitate to offer to drive to our home, where he picked me up. Now, THAT is service beyond routine and was most appreciated. We are very pleased with our car and I would recommend to anyone that they consider Groove Toyota (on Broadway) in Englewood. Ask for John and Sean in sales.
The five stars are for Corey in Service at Groove Toyota. I was pretty upset because I had to bring my car back on my day off after Groove had already had my car for 2 days. They replaced the alternator and belt and after I picked it up the car was making loud noises when I turned it on. Corey immediately assuaged my discontent by his calm and educational manner and quickly determined that the belt was put on too loose subsequently making the loud squeaking noises.Thank you Corey for all your years with Groove, your extensive knowledge and calm manner and for knowing how to treat a customer!
Groove Toyota was recommended to me by a friend, so they were the first place I went to to buy my first car. My family has had nothing but great experiences with Toyota dealerships in general, but my time with Groove was by far the quickest, easiest auto purchase I have experienced! Granted, I was scouring their website for a couple weeks prior to coming in, and I knew which car I wanted when I arrived, but Sergio was quick and friendly and made the whole process fun. I was in and out in about 2.5 hours
I COULD NOT BE HAPPIER!!!! I was looking for the 4Runner TRD Pro in Lunar Rock (which seems impossible to find - every other dealership was a 6 month+ waitlist) and as soon as I reach out to Groove Toyota, Macy got back to me about one coming in that they hadnt listed yet and I was able to put my deposit down within the next few days. Macy has been so helpful throughout this whole process, keeping me updated on its arrival, helping me with any additions I wanted, etc. I also loved how excited Macy was for me, being a 4Runner owner himself, which made the process so much more fun. Thanks so much Macy and Groove Toyota!
I needed to buy a car before the winter months hit, and was on a bit of a time crunch. With the car shortage, and needing to work within a budget, options felt limited. Abby at Groove Toyota went above and beyond to help me find the perfect vehicle- and did! Her customer service was efficient and genuine, and I appreciate that she listened to my exact needs. I now have a beautiful new Rav4 that will serve me well for years to come. Thanks Abby!
We’ve leased a vehicle & purchased a vehicle at Groove Toyota, both times with Delmar. Both times, he made the process quick & easy, and got us the best deal possible on exactly what we were looking for. I highly recommend him!
Abby was fantastic to work with! Kept me up to date, made everything seamless and easy and was lovely and accommodating every time we spoke. So happy to have worked with Abby and to have my new truck!
I purchased a very nice car that was clean and Groove did take time to make sure it was 100% ready for me to pick up. I wish I could change this to 5 stars but right now I cant.I have been trying to get issues resolved from my purchase.I was promised the windshield replacement and cannot seem to get this completed.I called and reported the vehicle was sold with out a jack in case of a flat. I did not think to check this at my initial inspection of the vehicle. I feel that should be included in the purchase.I have also asked to have the breaks checked shortly after purchase. I need a time to complete this.Also, the person I referred to you needs the back mat for her car.Feel free to contact me
This is my second purchase from this dealership. The process was seamless and Tommy kept me updated on the status of my vehicle. I would consider this to be the best dealership in the metro area and would gladly do business with them again.
Tracy helped me with my car purchase and was great! She was really low pressure and made the whole experience really comfortable. She even found some cracks in the windshield and made sure it would be replaced cost free. Highly recommend this location and Tracy :)
Austin Leblanc was delightfully helpful in my truck leasing process. From initial contact all the way through closing and follow up questions, he always answered his phone and responded to emails promptly. The entire process was incredibly easy, and Im so excited about my new Tacoma!
Dominic helped us find the perfect truck. He was not pushy and really showed us what the dealerships culture was. After test driving multiple vehicles we went home in a great truck. Sadly, it started snowing when we purchased so we didnt keep the new car look for long 😁. Would recommend.Update: Groove offered a 2 month/2k mile warranty on used vehicle. Check Engine light came on about 6 weeks after purchase. Was able to have code read and replacement part installed with no issues. Dennis was awesome for the warranty work. 5star!
My name is Dennis and I went in with the intention of getting the best deal of a quality product for a great price and plan. The two individuals who helped me were Pamela and Macy. They were nothing but helpful in my search for the right car and at the end of the day I drove off the lot with no regrets, a smile and as a satisfied customer. This is why I will always be loyal to Toyota. Their customer service and deals are unlike anything else Ive encountered when trying to find the right car for me. Highly recommend this place for anyone in search of their next automotive purchase.
Matt Nemetz was the best salesman I could have hoped for. From the start he was very polite and very receptive to my questions and concerns. He showed me vehicles that were on hand in amazing detail to the smallest thing. He helped pick out my dream car and now I have the best car I ever owned. I would recommend Matt not only to my family and friends but I also tell strangers that if they are looking for a car look no further that Matt Nemetz!!! Thank you again Matt!!!
I been a Toyota client over many years have visit all dealer here in our state this was the second time I go to Groove First time was horrible made me go to a different dealership after my lease rental was over, didn’t have plans to go back to Groove but had no choice Since now we live in a world with limited supplies of everything.I ended up going back to them with no desire since my previous experience is horrible, they were the only one the had a vehicle I wanted Pamela and Kaitlyn Gave me red carpet experience.Groove just got me back as a loyal customer thank you Groove Toyota for having such an amazing intelligent team Because my previous car I drove it for three years and it had features that I didn’t know how to use them or knew I had Pamela made sure the everything was connected in vehicle but that wasn’t the amazing part She made sure that I knew how to use them going over with me a few times that’s what I called truly exceptional experience once again I want to thank everybody at Groove and Toyota thanks.
After years of wanting it, my girlfriend bought a 4runner. Eric Fletcher (our salesperson) made the process smooth. He was patient with questions and test drives. Buying a car can sometimes feel too serious which takes the fun out of the process. Work with someone like Eric. He is friendly and keeps thing fun while getting things done. Additionally, we had to order the vehicle during these times of supply shortages and it arrive several weeks earlier than I expected.
Just purchased a 4Runner TRD Off-road Premium! With a tight market Byron Fludd was able to find the right vehicle and made the whole transaction seamless, quick and professional! This is my 5th vehicle from the Groove family and every time has been the perfect buying experience! Kelyn in finance made quick work with the paperwork and got us out the door quickly. Thank you Groove for another great transaction!!!
The worst car buying experience so far.I would rate them ZERO if I could.They didnt pay my trade in off, I had a late payment because they didnt close my previous loan.Then I had late payment from lexus financial because they gave a wrong address to the bank.I called Ali, the sales manager.I asked him to make up for their screw ups, at least a free oil change.He laughed.If youre looking for a new car, I suggest that you stay away from this dealership.Car is great.
Tommy at Groove Toyota was great. We just recently moved to Denver and was in need of a car. The car shortage was definitely an issue but Tommy was able to find us a Toyota Venza that we could get pretty quickly and checked all our boxes. Thanks!
Just got my new Tacoma and I cant thank Eric Fletcher and Groove Toyota enough. This is the first time Ive bought a vehicle during such a severe shortage and Eric did an awesome job of keeping me updated when trucks were arriving or going to be built. The whole process was very easy. Because of the customer service and professionalism I receive from Groove Toyota (specifically Adam Poole and Eric Fletcher), that is why it is the only dealership I will take my truck to for service..and I drive from Wyoming.
I recently ordered and purchased a 4 runner from Groove with the assistance of Abby. We had a thoroughly fantastic experience from start to finish. Abby was personable, kind, caring and went out of her way to answer our questions without ever once pressuring or pushing. She even showed us her personal car when there wasn’t anything on the lot similar to what we needed. Abby also kept up with delivery date and her communication there was thorough and friendly! Our trade in rate was fair and handled smoothly and vehicle delivery and financing was once again pressure free and smooth. I left groove with a car I love at a great price feeling like I made a new friend! Perfect experience.
Delmar made my experience buying a car one of a kind. He was extremely responsive and helpful with finding my 4Runner. Since my purchase, he remains very helpful when I come in for any service. It is always good to see him at Groove!