Leroy was great. Got a pre owed q5 couldn’t be happier.. great service, fast and prompt responding after I purchased vehicle wth a few questions. Leroy was as professional as it gets. My brother also leases an Audi from this dealer ship and I was recommended by him.

By far the most outstanding experience I ever had at a dealership (& Ive been to quite a few)!! From the moment I walked in the door, I was welcomed with attentiveness, respect and courtesy. Howard Bills was the first person I spoke to upon my entry. Howard was professional, incredibly helpful, informative and patient to answer every question I had. He and Andrew DeTerlizzi, the general manager, provided excellent service and guidance throughout my entire visit. I truly want to thank you, Howard and Andrew, for such a wonderful experience. Dont mean to be mushy, but I left with tears of joy in my eyes because what you guys did for me, made such a huge impact on my life. Thank you so much! I will be back! If youre searching for a dealership that provides seamless and exceptional service, look no further & go to Audi Englewood!!! Ask for Howard Bills and Andrew DeTerlizzi. You will thank yourself for it.

Always a pleasure to get service at Audi Englewood. First of all the service is timely, pleasant, always with a smile . Then not to mention very professional, taking care of whats needed, they always go above and beyond to fix the issue in the most optimal time and doing so in the best way. Extra points to Matt from Services who is always very helpful, for making us customers always informed of car status, taking car of an alternative car and just in general being extremely mindful of our time. I never had to sit around and wait unnecessarily.

I am sincerely thrilled with this dealership. I worked specifically with Andrew, Rob and Peri who all explained everything to me step by step. They took their time and made sure I was comfortable with my new car but more importantly my experience! It was my first vehicle ever with Audi and I couldn’t have been more please to work with each of them while receiving my dream car. I will most definitely refer them family and friends because they are honest and respectful!

Everything was great.Your team did a great job and I recommend you to all my friends and family.

Outstanding experience. Every person I interacted with, esp Rob Marcial was exceptional. Very friendly, constructive and are always going the extra mile. My third car from this dealership. I will be a loyal client for a long time

I have no words to describe my experience with this dealer. Very nice place, nice environment. You will enjoy every minute you are there waiting for your new car. They even have free coffee. When you go there Ask for Robert Marcial the best salesman you could ask for. If they don’t have what you looking for in stock, he will make sure to find it somewhere else and bring it to you. Trust me, this guy is just the best.

It’s always a pleasure working with service department. My specialist(Michael King) was and has always been to the point on all services to my vehicle. Having your car serviced should not be a hassle, thanks for not making it one.

First time at this location and must say the experience was very good. On point and efficient. Will update as we progress through the coming service visits.

My experience at Town Audi was outstanding! Such a great experience especially because it was my first vehicle purchase. They were so patient with me and went into detail with every step. Very accommodating and the staff was so helpful! I am in loving with my new car and couldnt have asked for anything better.

John Woo is AMAZING!!!!!! Our journey to purchase started with a friend that had the Q8. We said when the lease was up on our previous car we would look into it. We started at another dealership and the salesperson did not take us seriously at all!!! When we met with John he was warm, knowledgeable and very helpful in making our decision without being pushy. He built trust, our resistance went down and he made the purchase effortless. I see why he is a top salesperson. Great all around experience with Audi Englewood and the car is AWESOME!!!

Brought a potential purchase from a small dealer to have them do a full inspection. They ended up going above and beyond and found out the car I was looking at had been through a flood which wasnt on the car fax. Matt saved me from a disastrous purchase. Will be trusting them for all future car maintenance.

Over the phone they was very nice and welcoming but when I got there I not sure if it’s cause I’m black but they was acting real weird when I came in for service I had a appointment and was scheduled to pick up a loaner today I got there and the employees wasn’t happy with a smile or given off good vibes the person that was putting my information in was like it’s no loaner available mine you I had appointment for today to get service and a loaner after I just drove 35 minutes to the dealership and waited a week just to get service with Audi this was a sad and embarrassing day for me never going back there they made me feel some kind of way no lie

Good service until you give a review and what I mean by that is as soon as you get your car and give them that review all communication stops!! I have been reaching out for my plates for 3 weeks. the dealer Robert m that I was dealing with hassled me about his review and giving him 5 stars but never provided me with my tracking information every week he kept saying Monday now I’m driving around with expired plates

Micheal king is literally the best service advisor I’ve ran into while finding the best Audi dealer to service my vehicle! I’ll definitely continue to travel out of nyc to service my vehicle at town Audi cause of Micheal!

Very attentive and patient with Us! John Woo was super helpful and patient especially when explaining the q5 with my parents. I generally am super defensive when it comes to dealerships (usually buy used cars) but John made it very easy to deal with.

Service department is top notch. My Audi TTS was serviced right and cleaned. It was also completed sooner than expected. Thanks again.

Audi was outstanding! Such a great experience.John Woos kind explanation helped me a lot and Im very satisfied with Audi.

Very poor experience at this dealership. The salesperson had very little interest in doing his job as he provided little to zero information about the cars I was interested. He didnt even offer me a test drive.His attitude was more like I really dont care if you get a car from us. There are more costumers.I did share my experience with them. But havent received any follow up email. I guess they do have more customers.

Kevin Fayerweathers customer service was exemplary. He was gracious, attentive and so willing to help out. Esta Shindler

This location has zero regards for overall COVID 19 safety protocols. The lack of disrespect for appropriate mask wearing was disheartening. Im a volunteer first responder and would expect the state mandate to be fully respected at a luxury dealership.Although I found my vehicle on my own, the lack of knowledge and follow up was beyond me. My sales person made several mistake and even made promises that never were followed through. The lack of compassion for customers is almost mind-blowing: employees talking about other customers, employees hanging out at the counter chatting loudly about another customers phone call, the lack of cleanliness around the waiting area, and ZERO acknowledgment by any of the staff. Ive been to several Audi dealerships and have never been to one who lacks welcoming of customers (no matter if they are purchasing or not).If you are considering to purchase a vehicle from here, be sure to be organized and well versed with your vehicle pick. Ask questions, LOOK at the details written, and ask for transparency. Although the dealership tried to make up for the numerous errors, it certainly did not translate to overall customer loyalty/satisfaction.There are no excuses for lack of knowing your products and doing the right thing. I feel if I wasnt super detailed, I wouldve been screwed or messed with - which is NOT how anyone should feel. I was disappointed but certainly at the end of the day....love my purchase.

I recently had my car serviced here, I must say the service department was quite accommodating.. But the work done on my vehicle was not accomplished or satisfactory guaranteed, two days after having my vehicle, the oil service notification was on my dash. I figured the mechanic failed to reset the instrument. I then had an oIil change at a local facility.. Two weeks later am seeing the warning notification again. I guess oil in my vehicle just evaporates I have no oil in my engine after spending over 5K at Englewood, and another $100 at the facility. I have to pour oil in my vehicle .. Just wonderful.. Very disappointed.

John Woo, Perisa & Danny really helped me to get this beautiful A6! Went to the dealer 20 minutes before they close but John was very pleasant, not rushing to close the shop. Gave me all of the options, tour of several cars and gave me a great deal I couldnt resist! He really worked with me when it came down to pricing, cars features and options. Did went to other dealers (Audi and other brands) but this was the place I went back and got the A6 within 3 days! I highly recommend Audi Englewood and they really stand out from other car dealers in NJ & NY!

After doing my homework on a new A4, I discussed what I needed and what I wanted to spend. Met my price. No haggling. No used car dealer experience! No negotiations. Anna made it easy.Highly recommendEveryone was masked and observed social distancing.

Great dealership. I really enjoyed my experience from start to finish.

Hands down, the best Audi dealership around here. I was referred to this dealership by Anthony from parts and John Woo was extremely helpful and informative when choosing a new car. Entire process went very smooth. I highly recommend Audi Englewood. Thank you !

Rob was amazing! He helped me understand all the features and the difference between the models. I will recommend him to everyone I know! Thanks Rob

As most people are, Im wary of car dealerships. However, Audi Englewood was an exception. For starters, their showroom was nice and clean... plus they had models on the showroom floor (something thats hard to come by in todays hot car market). Ask for Jenu - he got me into the exact car I wanted at a good price and was professional throughout the entire process. He also helped me troubleshoot my way through a trade-in (a mix-up on my end, not theirs). His team and he were extremely patient and worked several angles to help me drive off the lot in a new Audi. Additionally, he was very knowledgable when I took delivery and took the time to explain the features of my new Audi; I didnt feel rushed at all, despite them having a busy day. I highly recommend Audi Englewood!

They are excellent to work with. Great staff and efficient.

The service rep Kevin was very thorough in having my car checked. I was informed via text and video of any issues with my car that required attention. My only complaint is the high labor charges. The parts cost a pittance but the labor costs are outrageous. That’s why I gave 4 stars instead of 5. Kevin was very sweet and also sympathetic.

Amazing experience at Audi Englewood. Our sales rep was top notch and accommodating, we got a great deal on a trade in, and got the car we wanted at a great price. Well be back next time we need a vehicle

I had a great experience buying out my lease from this dealer. Robert and Perisa were very friendly and professional and the entire process was seamless. Highly recommend the dealership.

My Sales rep Ana was excellent and extremely helpful and easy going. I will recommend her with all my friends and relatives. She got me exactly the vehicle and deal I was looking for.

Look for Jenu Jose, great to work with. Help me get the numbers I wanted on my lease and took care of my old lease. It’s a pleasure working with guy who listens to you and doesn’t push his view on you.

Obsessed with my first Audi! I recently traded in my sport SUV Jeep Cherokee for a luxury SUV. My 2021 Q5 is the perfect size for my family. It’s smooth, it’s sleek. It has EVERY feature my Jeep had except on my Jeep, they were all additions. My Q5 had everything standard! Heated seats and steering wheel, a moonroof (panoramic), along with the power lift gate are the little things that I love but typically come at an additional cost. Robert M. was my salesman and he went above and beyond to make me happy. He looked for the color I wanted and made sure I got the car delivered on time to take advantage of the incentives going on this month. He was patient and thorough- and that’s important for me because I wanted to make sure after 6 years of driving anything but my Jeep, I was able to make my 45 minute ride back home safely in my new car. I made it safely, and made sure I had a few errands to run because I didn’t want to stop driving it! Looking forward to going back to Town Audi when my lease is up! Thank you Town Audi and a special thank you to Robert!

Service was seamless. The staff was very friendly and helpful. They provided a loaner car and that was a great experience as well. The only thing I would suggest they improve on is the cleaning of my vehicle. I was told by the gentlemen that brought my car up from service that they vacuum the inside and wash the outside as part of the service. It seemed as though the inside was not touched, however the outside was very clean. Otherwise, it was a great experience.

I have been looking for a car for past few weeks and visited multiple dealerships and it is one of the most exhausting experiences as you meet all kind of people (mostly dishonest aggressive hustlers).Nevertheless, I saw the car I wanted online and liked it before I got to the dealership, I dealt with salesmen Lee Chin (very professional, knowledgeable and honest 👍🏻). All went great and loved the car and the experience. One thing that I did not like was that, they did not negotiate the price at all $0. I would recommend them to anyone who likes not be lied or forced into something they don’t want. 👍🏻👍🏻👍🏻

Great experiance, my salesman Rob Orlando was top notch and iid highly recommend both Rob and Town

We just leased a new car from Audi Englewood.It was just a one smooth experience from the start to the end. Our dealer Mr.James Bak was just amazing.He made us very comfortable during the whole process and got us a great deal!The entire Audi Englewood team made the whole process very pleasant and I highly recommend this dealership especially Mr James Bak if you are looking for an Audi....

Mathew pod service dept was very helpful . He promised to call back & he did!!

Robert Marcial was great. He was extremely knowledgeable, professional and made the whole process seamless! Would highly recommend going to Robert and this dealership.

This was the most efficient auto transaction I have every experienced. No last minute re-trades or bait and switch. Michael Digiacomo worked hard to find us exactly the car that we wanted, and gave us a very competitive deal on it (almost half of what we were quoted at a nearby dealership). When we took delivery, we were in and out of the dealership in under an hour. Loving the new car.

I just had the best experience in buying or leasing a car! I have always felt that buying or leasing a car should be a hassle free experience. Thats exactly what I experienced at Town Audi! Their salesman, Robert Marcial, made this process relatively easy right from the start. His patience, and knowledge made me feel at ease. I have purchase a few cars in my life but, this time takes the cake! Thank you, for a wonderful experience Town Audi!

I just purchased a 2020 CPO A6 from Audi of Englewood. While I love the car, the delivery experience was very disappointing. Poor communication between sales and finance, focus on up selling, and a general lack of professionalism I expect when buying a $50,000 car. This was all exacerbated when the sales rep said “normally I would spend an hour going over the car but we are to busy today” after spending only a few minutes with me. I had made an appointment and driven 2 hours for this. There are lots of other Audi dealers - buy from them instead of these guys.

This past week I leased a 2021 Q5 for my son from Town Audi. In consideration of future service visits and location, I reached out and visited 3 other local dealers. I cant express enough of the level of service we were given. The entire staff was friendly, courteous, professional and made us feel welcome and safe throughout our visit. The price we were given sealed the deal, but I am very grateful to the owner, the sales manager and staff for welcoming my family and making us feel part of theirs. I strongly recommend Town Audi, and will be visiting them again in the coming year. Thank You!

Hands Down the Best Dealership i ever been to and the Management and Staff are above and beyond anything i have ever seen. Will always buy from this dealership.

The staff is professional and makes sure all my questions are answered.

Extremely polite and professional staff! Love my Audi

This place creates a great value for customers. I always enjoy purchasing/leasing cars from Town Audi. I recently picked up my 3rd car from here. Always a pleasure to work with John Woo.

There are unorganized in the sales dep! All they want is your money! I still have not received my LIC plate and it’s been a year. Venedra is not a good sales person!

Even though I didn’t buy my car from Audi of Englewood, I highly recommend Ben and Rob overall they were very helpful in the whole car buying process. Definitely would go to them if looking into to buying any sort of car or even service.

From start to finish, they were in contact with me for all the repairs that were being performed. Very keen on all details and flawless work. Friendly and top notch service from the techs to the service advisors. Michael King is the guy to go to!

The service dept. was very courteous and pleasure to deal with!

It was a pleasure working with James Bak. The process was very smooth and transparent.

Big shoutout to my salesman John Woo and finance manager Danny Lee for making my audi buying experience fast and smooth. i was able to lock my price in for a new S5 for exactly what I wanted. If you are in the market for a new car, Id highly reccommend stopping by and talking to their staff. I will be coming back in the future for sure.

I completed my FIFTH purchase/lease from this dealership, this time for a $100k+ car. This time, they tried to increase my monthly lease payments by $45 at the last minute, and they charged me for the mats and the AudiCare, both of which were included on my prior leases. I negotiated them down somewhat, but still ended up paying ~$2k more than expected from this last minute bait and switch. Now I get a message saying that my over-miles penalty was incorrect and should be $0.10 per mile higher. ON OUR ALREADY SIGNED CONTRACT. Of course they spring this after my customer reviews are already in. My sales associate was a pleasure to work with, but the management/finance desk at this place is horrible. AVOID.

I had a great experience at Englewood Town Audi. The team was very helpful with all my needs. The sale was smooth and they gave me a great deal. I would recommend to friends and family. I had a very positive experience here and will come back again.

Very professional, very courteous. Thank you, Connie Spivack

I needed to service my 08 Audi TT Quattro Convertible for it has been garaged kept and has 61,195 miles on it. I had a few concerns and Michael was extremely knowledgeable with what should be done. He even suggested items that I need to address in the future to continue peak performance of my vehicle. Arriving at 7:00am I was finished by 9:30am very efficient and in this COVID environment everyone strived to put safety first.Your achievement for excellence at Town Audi is outstanding.Monique Amabile

They very good costumers service

Purchased an Audi A5 S Line Sport Back on Black Friday. Robert Marcial was fantastic. I was torn about what direction to go but Roberts attention to detail, low pressure and fantastic service closed the deal for my wife and I. Great car, great service and great sales person! There are closer Audi dealers than Town but I am glad we went there. Great experience.

Alex Coss was exceptional and helpful (especially after we visited another north jersey Audi dealership and sadly left uneducated and with more questions than answers.) We learned so much in such a brief period with him. And we loved the facility (even though the parking lot can get a little crowded) - it’s like an Audi amusement park! We love our new vehicle and are so happy to be part of the Audi family now and are comforted in knowing we will be in the best care for future vehicle services.

Outstanding service all around. Thank you.

Do not buy any extended WARRANTIES from Town Audi. Youre wasting your money. They dont tell you about pro rated cancellations. Thats because the give you 2 pages of a 19 page CONTRACT. The cancellation policy is on page 8 of 19. Total ripoff. NEVER BUY AGAIN!!!!...... TRIED CONTACTING THE GENERAL MANAGER LIKE HE ASKED BY PHONE AND EMAIL, NO RESPONSE. SO MUCH FOR CUSTOMER SERVICE.....*** GM finally called me back and said they did nothing wrong, (EXCEPT FOR THE FACT THEY ONLY GAVE ME 1 PAGE OF A 19 PAGE CONTRACT ). He said I should take some responsibility. I would if I would have read the whole CONTRACT that I didnt get. And he thought I would take down my post because he gave me a BS courtesy call. NO THANKS.

See how she treats the customer . On the phone yesterday she says I dont care buying car or not. There cannot be such a disrespectful, rude and cocky salesperson. As a social media service owner and worker I will convey this to our nearly 70 thousand customers and Audi. Its extremely absurd.Don’t work with Anna.

Excellent sales team at Town. Ms. Williams made sure this was a smooth transaction for me since I was coming back and forth from NY. Vehicle was even delivered to my door. Thanks for going the extra mile.

Great customer service. Took care of everything for us

Great experience all around. Highly recommend this Dealership

Amazing service!! I needed my brake pads changed and they told me that it will take couple hours. They gave me a loaner right away so I don’t have to sit and wait.

Our salesperson, Rob Marcial, made our dreams come true. My husband and I had our heart set out on an environmentally friendly vehicle for our first car, and Rob was knowledgeable, supportive, and professional throughout the entire experience. He even helped us through hiccups with inventory, pricing, and finance to make sure we didn’t have to compromise on our dream. We are now driving a 2021 E-Tron and we are in love!!! Tell Rob, Jill sent you!

Service is polite but unprofessional.I brought my car for service and asked them to test for really strong hissing sound from the A/C.I got the car back and they said alls fine. The noise persisted and brought the car again - this time they held it for more than a week and claimed they ordered a part that was missing. They texted me with their number but when I texted back it took them days to reply.Finally after I got the car, I was driving in the highway and suddenly the metal plate in bottom of the care bended and started to scratch floor. I brought it back to the dealership to find out that they forgot to put the screws.

Had the pleasure to work with Robert Marcial. I switched from Jeep to my First Audi Q5. Robert was very helpful and responsive to all the questions I had before making the final decision. Highly recommend Robert.

Amazing service rep! Robert Marcial did a wonderful job handling the recent purchase of our 2021 Q7. He always answered my questions and fulfilled my requests. He helped me find the exact color combo and style for my Q7. He even delivered the car right to our house an hour away!

Always so helpful and always professional.

I recently purchased my Q3 . My sales person Robert M. washelpful honest and very friendly. He answered all my questionsand made me feel confident about my purchase. I highly recommenddealership . Service was also helpful and accommodating.Town Motors the best.

Going Town Audi for past 15 years for all my Audi needs. Great sales and awesome service!!!!

Excellent Service! Easy appointment, and all aspect relevant to vehicles need were met. Thank you!

Just picked up my new Audi A4 from Town Audi today. Been talking to Robert Marcial for about three weeks about a car I liked. He kept me up to date with the status and was able to deliver as promised with a great price. I was able to get a majority of the paperwork done ahead of time and only spent an hour in the dealership. Great location and awesome service.

2 months after car purchase, they have yet to send our license plate. Very inconvenient to use the expired temporary license plate. We have called them at least 10 times and they have been blaming it on the DMV and promising call backs for update. So far we have received zero update or calls from them. Not a single clue on when they will actually send the license plate. Very unprofessional customer service.

It was a good car buying experience. Howard and team, guides through the process. No pressure tactics or tricks. Patient folks who deliver a reliable car buying experience. Thank you to all at Town Audi.

Always a pleasure servicing our vehicles at Town Audi. From waiting time to the cleanliness of the facility to the frendliness and expertise of the people working there, our experience is always A+!

Great service. My car was picked up, serviced, washed and returned. I never left home. It looks and drives great. I send thanks to the service team.

Ive never met a car dealer like John woo. He treated his guests with a great deal of knowledge and good manners. All the procedures were quick and accurate. I strongly recommend him.

What every car buying experience should aspire too. Professional, courteous and knowledgeable. Thank you James bak for a wonderful buying experience. Love my Q7. Will see you again.

I picked up a 2017 A8L Oct. 30th and am as well a first time Audi owner. Lets just say I am more than proud to be a new member of the family! Car is extraordinary and far beyond exceeded my expectations. Thank you Town Audi and special thanks to my new brother John and the crew. You guys rock! This is only the beginning!!

Gave this dealership a chance to redeem themselves. 6 months of back and forth texts, no response to emails, and failure to properly submit paperwork for a lease pull ahead program. I would not recommend. Once my current lease is up, I plan on going elsewhere.

Just got a brand new 2020 Audi RS 3 from this dealership! They were amazing on everything from price to service to explaining how the car works! Very friendly and will most certainly being doing business with them again! I highly recommend if your looking for an Audi to use this dealership! I’m very happy with the car and again the service I got from Sales Men Robert and Finance Manager Peri was outstanding!

Wow, highly recommend John Woo!! He was such a great advisor, very knowledgeable and appreciated his professionalism. We went in today with zero expectations, but ended up signing a deal with him because we honestly felt so comfortable with him, the dealership and the Audi brand. We really didn’t expect to get a car today but did...and we are so happy with this decision. Thank you John for your amazing and hardworking service (btw he’s so efficient/quick too). We went to several dealerships around the area this week and can say that we had the best experience at Town Audi thus far. Will definitely be spreading the word about John and this dealership.

My experience at Audi Englewood was absolutely pleasant. I walked in and didn’t feel attacked. I was able to browse the showroom with anyone being extremely aggressive. I worked with Danny and he was helpful, informative and gave me a great deal on my new Q3. I am so happy I went with Audi Englewood. If you are looking to lease and are in the NJ area please stop by and check out Danny ! You will not regret it !

I had a great experience with Town Audi sales. Since Mr. James Bak (the sales associate)s professional and took great care of us my car purchase experience went very smoothly and now we are in love with this car. During the finance process, Mr. Peri Raicevic with his great personality made the signing process easy and painless. I would recommend Town Audi Sales to anyone in the market for a vehicle.

Town Audi always take good care of me and my car. Very professional and courteous

Extremely professional, effective and efficient. Kevin communicated promptly during the servicing process. I am satisfied with the experience and recommend my Audi friends to consider them for their car needs. Thanks, GB

Customer service representative Michael King did an excellent job of addressing my car’s mechanical issues and interfacing with me. He made sure that the work was done thoroughly and correctly. I am satisfied with the work that Town Audi performed on my car’s cooling system.

Great customer service.

Awesome, professional and extremely helpful.There is no place else to bring your Audi!

Car was delivered White Glove service. Got very extensive explanation on all features. Very quick transaction and off I went on my first drive. Love the A-5.

Great Service, friendly staff. Car was as advertised, thanks to my salesman James Bak.

My purchase experience with James Bak was smooth and efficient. He didn’t push me towards anything but came from a place of advice in making sure I knew the various features and options of the S4 I purchased. I’m happy to recommend James.

Always welcomed. Best coffee and kind staffs. Now new sofas at lounge area.

Never work with the extremely disrespectful salesperson Anna. She is rude. There are better Audi dealerships.